Serela Riau
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7.3
Very good
21.9% this month
/10
(1899 reviews)See what guests said
See map
8.4
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
Parking
FREE
  • CCF Centre Culturel Francais de Bandung320 m
  • Cascade330 m
  • Passion Factory Outlet350 m
  • Summit Factory Outlet380 m
  • Banda Street390 m
  • Museum Prangko430 m
  • Rskb Halmahera Siaga470 m
  • The Secret Factory Outlet470 m
  • Island Factory Outlet470 m
  • Gedung Sate480 m
  • Free Wi-Fi

    Serela Riau

    Jl. LLRE. Martadinata (Riau) No. 56, Riau, Bandung, Indonesia, 40114 - See map

    This property is in high demand!

    Booked 39 times

    "Nice hotel, affordable price, great staff service, and close to shopping & cafe area at JL."
    Irene M. - June 21, 2017
    Very good comfort
    7.3 room quality and comfort
    Very good service
    7.2 rating for service
    • Airport transfer

    • Located in heart of Bandung

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Room service [24-hour]

    Property ranking|Compared to 3,477 Bandung properties
    See all rankings
    Room size
    30 sqm.
    Location score
    8.4/10
    Room comfort score
    7.3/10
    Couples review score
    7.4/10
    Bigger than
    96
    %
    of Bandung properties
    Better than
    95
    %
    of Bandung properties
    Better than
    95
    %
    of Bandung properties
    Better than
    91
    %
    of Bandung properties
    Value for money7.2
    Distance to city center2. Km
    Location rating8.4
    Nearest airportHusein Sastranegara International Airport (BDO)
    Distance to airport4.4 km

    Rooms available at Serela Riau

    Suite with Breakfast
    Suite with Breakfast
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 1 king bed
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    Deluxe
    Deluxe
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Grand Family With Breakfast
    Grand Family With Breakfast
    ...
    • Room size: 40 m²/431 ft²
    • Non-smoking
    • 2 single beds & 1 double be...
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    Smart Room
    Smart Room
    ...
    • Room size: 15 m²/161 ft²
    • Shower
    • 1 double bed or 2 single be...
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    Standard Double or Twin Room
    Standard Double or Twin Room
    ...
    • Room size: 15 m²/161 ft²
    • Shower
    • 2 single beds and 1 queen b...
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    Superior Room - Limited offer
    Superior Room - Limited offer
    ...
    • Room size: 26 m²/280 ft²
    • Shower
    • 2 single beds and 1 double ...
    Enter dates to see prices
    Quadruple Room(Duplex)
    Quadruple Room(Duplex)
    ...
    • Shower
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    Smart Room, No Windows
    Smart Room, No Windows
    ...
    • Shower
    Enter dates to see prices
    Standard Room
    Standard Room
    ...
    • Shower
    Enter dates to see prices

    What people love about Serela Riau

    • 8.0
      Very good
      Location

      "It is near to the factory outlets, very convenient!"

      Norfaizatul S.

      |

      August 3, 2017

    • 8.4
      Excellent
      Location

      "Location near many outlets, many good restaurant."

      Armeida

      |

      December 11, 2018

    • 8.4
      Excellent

      "Family room is great for a family of 3-4 members."

      Ariyo

      |

      June 12, 2017

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    More about Serela Riau

    More about Serela Riau

    8.0
    Very good

    "Strategically positioned in the centre of the city."

    IRENE R.

    |

    October 28, 2017

    An overview

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    What they offer

    8.4
    Excellent
    Breakfast

    "Breakfast is good, including its variety of foods."

    Ariyo

    |

    June 12, 2017

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Restaurants on site

    Kookaburra Restaurant
    Cuisine:Indonesian, International

    Nearby restaurants

    Indonesian cuisine
    Indonesian cuisine
    Roemah Keboen
    1.0 km Indonesian
    Baso Enggal
    2.2 km Indonesian
    Lotus Garden Restaurant
    2.3 km Indonesian, Japanese
    Asian cuisine
    Asian cuisine
    Warung Sangrai Bandung
    30 m Asian, Indonesian
    Mamak Kitchen
    40 m Asian, Malaysian, Singaporean
    Sangrai
    40 m Asian, Indonesian
    Cafe
    Cafe
    Two Cents Coffee
    80 m Cafe, International
    Calais
    90 m Cafe
    Kopi Progo
    190 m Cafe, Indonesian

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Serela Riau from real guests

    Overall rating
    7.4
    Very good
    From 2391 reviews
    Provided by verified guests of
    Agoda Reviews (1899)Booking.com Reviews (66)
    Rating via Agoda7.3
    /
    10
    Very good
    21.9% this month
    Cleanliness7.0
    Facilities6.2
    Location8.4
    Room comfort and quality7.3
    Service7.2
    Value for money7.2
    High score for Bandung
    Rating
    9+ Exceptional (159)
    8-9 Excellent (221)
    7-8 Very Good (502)
    6-7 Good (340)
    <6 Below Expectation (367)
    Time of the year
    Mar - May (427)
    Jun - Aug (368)
    Sep - Nov (393)
    Dec - Feb (401)
    All guests (1899)
    All room types
    All languages

    Show reviews that mention 

    Showing 1589 verified guest comments
    12345
    4.8
    Liana from Indonesia
    Family with teens
    Smart Room
    Stayed 1 night in June, 2019

    Ruangan kotor, bed shwet dan towel sdh berwarna abu2, ada kacoa di KM, KM jorok tmsk closet”

    Not recomended at all Dirty hotel

    Reviewed July 04, 2019
    9.2
    Exceptional
    Chia from Malaysia
    Couple
    Smart Room
    Stayed 4 nights in July, 2017

    Good stay”

    The hotel is a bit old but it is properly located in the city. There is a 24hours convenient store connected to the lobby of the hotel. The hotel staff is very friendly. They greet us everytime we go out and come back. One of them even help us to book for grabcar. The hotel room looks grand but the interior need some maintenance.

    Reviewed October 18, 2017
    8.8
    Excellent
    Rizky from Indonesia
    Group
    Superior
    Stayed 1 night in October, 2016

    Excelent service”

    I've stayed here for 1 night with my wife and also my mother and my younger brother on early on the first weekend of October. The room is very clean and cozy, the staff is very polite and the location of the hotel is very strategic, there are many food vendors across the hotel. The breakfast did not have much of selection but it's okay since we realize that we late to came down from breakfast (it's already 9 am). Overall it's an excellent service and value to money. Definitely will be my first choice to stay when i'm travelling to Bandung and right now I've already reserve again at this hotel for this weekend with my family.

    Reviewed October 11, 2016
    8.4
    Excellent
    Khion from Indonesia
    Business traveler
    Smart Room
    Stayed 1 night in September, 2016

    Friendly staff, good location”

    The non smoking room was still smoking smell (in Indonesia, There's still a lot of fool smokers that not follow the rules, smoke at public space, at non-smoking floor, etc. they dont care with others), however the hotel staff were very Friendly Change with another the room.

    Reviewed September 11, 2016
    8.0
    Excellent
    Brynerio from Indonesia
    Business traveler
    Deluxe
    Stayed 1 night in March, 2016

    nice hotel”

    Was a nice place with a nice room and a nice service. In terms of what I get and what I paid, the value for money was great and totally worth what I paid for. Some improvement can be made but over all was good enough and would be fine to go back and stay here again.

    Reviewed April 29, 2016
    9.7
    Exceptional
    Alam from Indonesia
    Business traveler
    Superior
    Stayed 1 night in April, 2015

    it's a good hotel. Clean. Near factory outlet”

    Clean Hotel; good Food; near shopping place

    Very good staff here. When I came to my room, there is greeting letters from Hotel's GM for me. It's surprising. If you wanna go to shopping place (ex : factory outlet), so many place around hotel. just walk about 5 mnt.

    Reviewed May 12, 2015
    8.7
    Excellent
    A from Singapore
    Couple
    Grand Family With Breakfast
    Stayed 5 nights in June, 2014

    great hotel.near factory outlet.”

    location,review,service

    friendly bell boy and reception.restaurant service staff can be better.the hotel is near riau factory outlet,lots of shopping going on.the rooom is cosy,took a grand family room the light is dim and the aircon on upper floor not that strong.there's a circle K (indonesia 711) connected to the lobby,very convenient.ATM is just at the hotel.nice hotel will come back again or will try other KAGUM hotel in indonesia.

    Reviewed June 23, 2014
    8.0
    Excellent
    Ping from Singapore
    Couple
    Superior
    Stayed 3 nights in June, 2014

    Great Location to factory outlets”

    Helpful and polite staff, very near to the shopping outlets

    We arrived on 11 June 2014 and stayed in this hotel for 3 nites. Overall, we have found the staff to be helpful and polite, especially Putri, the customer relation manager. The staff could manage some simple English words. Our check-in was smooth and our superior room was clean and fairly comfortable although a little small. The breakfast spread are mainly Indonesian food, the usual bread, cereal and salad. There is free wifi in the room and free one way airport transfer. This hotel is located very close to some worth visiting factory outlets such as Heritage, Summit and The Secret. The following areas can be improved:- (1) free airport pickup – although we have provided our flight details to the hotel, the driver turned up at the airport without first checking for flight delay. Unfortunately, our arrival time was delayed for about an hour and we had to take a cab to the hotel after waiting for about 20 minutes. The hotel apologized and made up for a transfer to the airport. (2) The rooms can do with more lightings.

    Reviewed June 15, 2014
    10.0
    Exceptional
    Khairul from Malaysia
    Family with young children
    Superior
    Stayed 3 nights in April, 2014

    superb..highly recommended ”

    location/breakfast/spa

    very2 pleasant..my flight delayed 1Hour but the hotel transport was there to greet me upon arrival at bandung airport..free airport transfer given..reached hotel late at 10pm but was happy as i was offered a free upgrade by the reception girl meysha to deluxe from superior room..very happy! nice room..good breakfast..front staff, coffeehouse, concierge/bell boy all friendly & helpful..even help me to print some of the items i required..highly recommended & will come again

    Reviewed May 06, 2014
    9.3
    Exceptional
    ASHFAQALAM from Singapore
    Couple
    Superior
    Stayed 3 nights in April, 2014

    Comfortable and Cozy Room”

    Location was great. If you feel hungry, you can easily walk down to the KFC within 3 to 5mins away from the hotel. Convenient minimart is just next to the hotel lobby. Easy access to shopping places.

    Very comfortable. Would definitely go back again someday. Breakfast menu was great. Easy access to nearby shopping and centrally located. Even shopping malls are all around the corner. 10 to 15mins away by taxi. And the fare charges are really cheap. Remember to always take the meter taxi to avoid being over charged.

    Reviewed April 13, 2014
    8.3
    Excellent
    bee from Malaysia
    Group
    Deluxe
    Stayed 3 nights in March, 2014

    great location”

    strategic location, value for money and clean

    this hotel is strategically located in the heart of bandung factory outlets. you can shop the whole day within walking distance from the hotel at jalan riau. there is a shopping centre - riaujunction nearby and also local restaurant - riong sari which is value for money too

    Reviewed March 18, 2014
    8.3
    Excellent
    bee from Malaysia
    Group
    Superior
    Stayed 3 nights in March, 2014

    value for money”

    good location , clean hotel, near to the shopping centres and major tourist attractions

    this hotel is strategically located in the heart of bandung factory outlets. you can shop the whole day within walking distance from the hotel at jalan riau. there is a shopping centre - riaujunction nearby and also local restaurant - riong sari which is value for money too

    Reviewed March 18, 2014
    8.0
    Excellent
    bee from Malaysia
    Group
    Superior
    Stayed 3 nights in March, 2014

    great location”

    strategic location, value for money and clean

    this hotel is strategically located in the heart of bandung factory outlets. you can shop the whole day within walking distance from the hotel at jalan riau. there is a shopping centre - riaujunction nearby and also local restaurant - riong sari which is value for money too

    Reviewed March 18, 2014
    8.0
    Excellent
    DIYANA from Malaysia
    Family with teens
    Grand Family With Breakfast
    Stayed 3 nights in February, 2014

    Satisfied”

    Location, Family room, Spa.

    We were very happy with the 2 floor grand family suite. Although we have to share the bathroom, being a family without being squeezed in a narrow space was satisfying. Spa was available after a long day of shopping. Fast check in and check out. Staffs very attentive. Breakfast was okay, interior was great, ambiance was perfect. I would stay here again.

    Reviewed February 20, 2014
    9.3
    Exceptional
    Ahmad from Malaysia
    Family with young children
    Grand Family With Breakfast
    Stayed 2 nights in January, 2014

    Surrounding with lots of factory outlet”

    Great breakfast, friendly staff and near to shopping area

    I feel great, superb and safe. Good quality and more variety of breakfast. Very friendly and helpful staff. Easy access to airport. Surrounding with lot of shopping outlet Heritage, Secret, Gedung Tas, Cascade, Mr Bean and many more for all level of age. You can shopping till you die.

    Reviewed February 02, 2014
    9.3
    Exceptional
    Ahmad from Malaysia
    Family with teens
    Grand Family With Breakfast
    Stayed 1 night in January, 2014

    Great and affodable hotel”

    Great breakfast, friendly staff and surrouding with shopping area.

    Great breakfast. We are serve by the friendly and helpful staff. Surrouding with a lot of factory outlet etc Heritage, Secret, Gudang Tas and more. Easy access to airport. Very nice area. I will recommed to all my friend.

    Reviewed February 02, 2014
    8.0
    Excellent
    Jay from Singapore
    Group
    Superior
    Stayed 2 nights in December, 2013

    Friendly staffs, clean room and good rest.”

    near shopping area, free airport transfer and good foot reflexology spa nearby.

    Very friendly and helpful hotel staffs. Overall it's a clean and good hotel with shopping place within walking distance. But the gym is old and small. Hopefully they can expand the fitness centre with a few more machines.

    Reviewed January 08, 2014
    8.7
    Excellent
    ADAM from Malaysia
    Group
    Deluxe
    Stayed 2 nights in December, 2013

    Pleasant Safe Comfortable”

    Location Comfort Location

    Overall Experience Very Good One major negative point, Perhaps the hotel management should further improve their internet signal strength as it is very weak in our rooms located on floors 1,2 & 3 that we could hardly get connected. Most times we had to go to the lobby to be connected; which is sooooo troublesome

    Reviewed December 31, 2013
    8.3
    Excellent
    Alvin from Malaysia
    Couple
    Superior
    Stayed 3 nights in October, 2013

    Walking distance to nearby shopping area ”

    Clean and comfy room, Strategic location, Friendly Staff

    Check in was great, the hotel was strategically located within shopping areas and plenty of restaurants within walking distance. However, we were relocated to another room after few days stay due to renovation on the floor. The internet wifi connectivity is very bad, maybe the hotel will do something about it. Will definitely return back to this hotel the next time i visit Bandung

    Reviewed December 30, 2013
    8.0
    Excellent
    Choon from Singapore
    Family with teens
    Grand Family With Breakfast
    Stayed 2 nights in December, 2013

    Nice Stay & Good Location ”

    Design of the room, the layout with duplex for the Grand Family Room, Free 2 ways Airport Shuttle

    The stay overall is good. We appreciate their staffs' effort to help repair the air con at the upper storey of the duplex room despite it was 10.30pm. They are handy and well prepared in which that which ever problem we brought up, they will resolved in the next 5 to 10 mins.

    Reviewed December 19, 2013
    12345
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    • Excellent location
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