Sunway Hotel Seberang Jaya
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8.1
Excellent
5.7% this month
/10
(4709 reviews)See what guests said
See map
8.2
Excellent
Location rating score
Excellent location
Parking
FREE
  • Sunway Carnival Mall440 m
  • Penang Bird Park530 m
  • Sunway Carnival570 m
  • Hospital Seberang Jaya980 m
  • Agape Baptist Church980 m
  • Seberang Jaya Mosque1.05 km
  • Klinik Pergigian Perai1.1 km
  • Arulmigu Karumariamman Temple1.25 km
  • Carrefour1.54 km
  • Honorary Consulate of Nepal1.66 km
  • Free Wi-Fi
    2018

    Sunway Hotel Seberang Jaya

    No.11, Lebuh Tenggiri Dua, Pusat Bandar Seberang Jaya, Prai, Seberang Jaya, Penang, Malaysia, 13700 - See map
    "The hotel is very close to a lot of eateries within walking distance and their staff is very friendly and helpful trying to fulfill all our request wh..."
    Wai Y. - January 12, 2019
    Exceptional reputation
    Recommended by 95% of guests
    Excellent cleanliness
    8.4 rating for cleanliness
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Blackout curtains

    This property is in high demand!

    Booked 114 times | 11 travelers are looking at this property right now

    Property ranking|Compared to 4,072 Penang properties
    See all rankings
    Room comfort score
    8.1/10
    Cleanliness score
    8.4/10
    Value for money score
    8.2/10
    Service score
    8.2/10
    Better than
    97
    %
    of Penang properties
    Better than
    96
    %
    of Penang properties
    Better than
    95
    %
    of Penang properties
    Better than
    95
    %
    of Penang properties
    Value for money8.2
    Distance to city center29. Km
    Location rating8.2
    Nearest airportPenang International Airport (PEN)
    Distance to airport18.6 km

    Rooms available at Sunway Hotel Seberang Jaya

    8.1
    Excellent
    Room comfort & quality
    Club
    Club
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Premier
    Premier
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 double bed or 2 single be...
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    Deluxe
    Deluxe
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 double bed or 2 single be...
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    Club King
    Club King
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
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    Premier King
    Premier King
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
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    Deluxe Super - King
    Deluxe Super - King
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
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    Double Single Use Premier
    Double Single Use Premier
    ...
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      Double Single Use Deluxe
      Double Single Use Deluxe
      ...
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        Double Single Use Club
        Double Single Use Club
        ...
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          Suite Standard
          Suite Standard
          ...
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            Frequently asked questions

            What time is check-in and check-out at Sunway Hotel Seberang Jaya?

            Check-in at Sunway Hotel Seberang Jaya starts from 03:00 PM. Guests must check-out before 12:00 PM to avoid additional fees. You may request early check-in or late check-out as a special request through the booking form. This may be offered by the property, subject to availability. You are welcome to use the luggage storage provided by the Sunway Hotel Seberang Jaya to store belongings prior to check-in, or after check-out. The hotel front desk operates 24 hours a day.

            How do I get to Sunway Hotel Seberang Jaya?

            Getting to Sunway Hotel Seberang Jaya from the airport is easy! Guests can request airport transfer in advance to and from the airport for an additional charge of 85 MYR. Requests should be made to the property in the "Special Request" field in the booking form. Guests can get around conveniently with the shuttle service provided by Sunway Hotel Seberang Jaya. If you would like to drive to Sunway Hotel Seberang Jaya, a car park is available for use and is free of charge. Convenient parking options including valet parking are also offered at the property. You can travel around in Penang easily with taxi service provided by the property. If you prefer to drive, car hire is also available through the property; please inquire during check-in.

            Is breakfast offered at Sunway Hotel Seberang Jaya?

            Buffet breakfast is offered at Sunway Hotel Seberang Jaya from 6:30 AM to 10:30 AM. There is an additional charge of 28 MYR for adults, if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included at a discounted rate.

            What are my dining options at Sunway Hotel Seberang Jaya?

            Sunway Hotel Seberang Jaya has many in-house restaurants for hungry guests to dine-in. Sun Cafe and The Lounge offer tasty international cuisine. You can also choose from a delicious array of menu choices including buffet and " la carte menu options.

            Can special events be hosted at Sunway Hotel Seberang Jaya?

            Special events such as weddings and private events may be hosted at Sunway Hotel Seberang Jaya. Event decoration, floral, parking, celebratory cake and food and beverage services are offered to help your event go smoothly. Breakfast is included for hosts within every event package.
            Guests who are interested in hosting an event or celebrating a special occasion may let the property know directly in the Special Requests field on the booking form. The property will then reach out to you directly through the Agoda messaging system.

            Can business events be hosted at Sunway Hotel Seberang Jaya?

            On-site venues and convenient event services make Sunway Hotel Seberang Jaya an ideal choice for hosting events such as meetings, conferences and seminars. The business venues at Sunway Hotel Seberang Jaya come in different styles and sizes to accommodate you and your guests. An extensive range of facilities and services including projector or LED display, audio-visual equipment and meeting supplies is available to help make your business event a successful one. Event attendees can enjoy their participation even more with lunch and coffee break provided by Sunway Hotel Seberang Jaya.
            Interested in hosting a business event? Let Sunway Hotel Seberang Jaya know through the Special Requests section in the booking form. The property will be notified and reach out to you directly.

            What is the smoking policy at Sunway Hotel Seberang Jaya?

            Sunway Hotel Seberang Jaya is a smoke-free property in all rooms. However, guests are permitted to smoke in the designated smoking areas provided.

            Show more questions
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            What people love about Sunway Hotel Seberang Jaya

            • 8.0
              Very good
              Staff 

              "Your staff is very helpful and cheer."

              suhail

              |

              January 2, 2019

            • 8.8
              Excellent

              "Cozy room & quick checkin & checkout."

              Yati

              |

              December 7, 2018

            • 10.0
              Exceptional
              Staff 

              "The staffs are friendly and helpful."

              Martina

              |

              January 14, 2019

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            More about Sunway Hotel Seberang Jaya

            More about Sunway Hotel Seberang Jaya

            7.2
            Very good

            "All are good and excellent except for car park."

            Erwin

            |

            December 13, 2018

            An overview

            Show less

            What they offer

            9.2
            Exceptional

            "Enjoyed our stay at Sunway Hotel Seberang Jaya."

            MOHD R.

            |

            November 29, 2018

            Read more reviews
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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show less

            Food and dining

            Restaurants on site

            Sun Cafe
            Menu:Buffet, A-la-carte

            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show less

            Property's guest policies

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            Some helpful facts

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            Announcements

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            Reviews of Sunway Hotel Seberang Jaya from real guests

            Overall rating
            8.2
            Excellent
            From 6683 reviews
            Provided by verified guests of
            Agoda Reviews (4709)Booking.com Reviews (1775)
            Rating via Agoda8.1
            /
            10
            Excellent
            5.7% this month
            Cleanliness8.4
            Facilities7.7
            Location8.2
            Room comfort and quality8.1
            Service8.2
            Value for money8.2
            High score for Penang
            Rating
            9+ Exceptional (515)
            8-9 Excellent (402)
            7-8 Very Good (814)
            6-7 Good (252)
            <6 Below Expectation (263)
            Time of the year
            Mar - May (588)
            Jun - Aug (572)
            Sep - Nov (495)
            Dec - Feb (591)
            All guests (4709)
            All room types
            All languages

            Show reviews that mention 

            Showing 2246 verified guest comments
            12345
            8.8
            Excellent
            Chung from Malaysia
            Couple
            Deluxe
            Stayed 1 night in July, 2019

            Value for $”

            Modern, clean and reasonably priced hotel. Good location. They are building a hospital next door - hardly hear anything when we stayed there for a night. Reception was very good - friendly and complete.

            Reviewed July 07, 2019

            Dear Chung, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

            Responded July 12, 2019
            Sunway Hotel Seberang Jaya
            9.2
            Exceptional
            Chao from Malaysia
            Couple
            Deluxe
            Stayed 1 night in March, 2019

            Good business class hotel”

            Rooms - spacious, clean, modern and comfortable furnishings Facilities - no pool, carpark is limited but no problem as we let the car jockey handle the parking, good restaurant with ample spread of food Staff - very helpful, friendly

            Reviewed July 07, 2019

            Dear Chao Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that you found our services to your expectations, and we are most grateful for your kind compliments on our staff. We hope that you would recommend us to your loved ones, and we look forward to welcome you back with us again. Kind regards, The Management

            Responded July 12, 2019
            Sunway Hotel Seberang Jaya
            8.0
            Excellent
            Kee from Malaysia
            Business traveler
            Deluxe
            Stayed 2 nights in July, 2019

            Clean and friendly staffs ”

            Limit parking lot. Hard to find parking

            Reviewed July 25, 2019

            Dear Kee, Thank you for your review. We are glad to learn that you find our hotel's cleanliness and staff's friendliness are up to your expectations. Your feedback on our parking facility is very much appreciated, we trust this will be enhanced upon the completion of the Sunway Medical Centre next to our hotel. Thank you. Regards, The Management

            Responded July 28, 2019
            Sunway Hotel Seberang Jaya
            9.2
            Exceptional
            Dr from Malaysia
            Business traveler
            Deluxe
            Stayed 2 nights in June, 2019

            Nice updated room”

            It has been a while I stayed at this hotel. I think now the room is better and the restaurant too. But the Sunway Hospital construction next door will be there for the next 3 years, making less rooms for the parking spaces.

            Reviewed June 20, 2019

            Dear Dr, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

            Responded June 25, 2019
            Sunway Hotel Seberang Jaya
            8.8
            Excellent
            Anonymous
            Group
            Deluxe
            Stayed 1 night in June, 2019

            Staff went above and beyond ”

            We booked 2 rooms and was so happy when the staff provided us with connecting rooms even when we didn’t request for it initially. Room was spacious and clean. When there was no parking, the staff provided valet for free. Overall, we had a pleasant stay! Great customer service from the staff.

            Reviewed June 09, 2019

            Dear Valued Guest, Greetings from Sunway Hotel Seberang Jaya! Thank you for your review. We are glad that our room and staffs are up to your expectation. We are very fortunate to have a team of very dedicated employees who make customer satisfaction their top priority. Your comments would serve as an encouragement for our team to continue with the good work. We appreciate if you may recommend us to your loved ones and we look forward to welcoming you back with us in the not too distant future. Kind regards, The Management

            Responded June 10, 2019
            Sunway Hotel Seberang Jaya
            8.8
            Excellent
            Vithya from Malaysia
            Couple
            Deluxe
            Stayed 2 nights in April, 2019

            Sunway Hotel, Value for money!”

            I got a room near to the lift, hence there were some noise heard when people go in and out from the lift/ waiting for the lift. Next time, I will not stay near to the lift. Just a small suggestion, they should change the fragrance at the lobby area and lift. It has a weird kind of strong smell which is not good. Even children can smell that and telling they got a headache. Hope the management can consider to change it to a more relaxing, nice /pleasant fragrance which will suits everyone. Other than that everything seems to be good. Thanks!

            Reviewed May 05, 2019

            Dear Vithya, Greetings from Sunway Hotel Seberang Jaya! Thank you for your review. Please accept our sincere empathy for your experience during your recent stay with us. Please be informed that your feedback on our fragrance have been duly noted and highlighted to the Management for their attention as our guests' comfort remains our top priority. Your suggestion on our fragrance at the lobby is also very much appreciated and will be submitted to our Management for their consideration. We hope this single experience does not mar your overall impression towards our hotel. We appreciate if you may recommend us to your loved ones and we look forward to welcoming you back with us in the not too distant future. Kind regards, The Management

            Responded May 06, 2019
            Sunway Hotel Seberang Jaya
            8.4
            Excellent
            Sin from Malaysia
            Business traveler
            Deluxe
            Stayed 4 nights in July, 2019

            Carpark”

            The car park is insufficient. First time see traffic jam inside a hotel compound.

            Reviewed July 24, 2019

            Dear Sin, Thank you for your review. Your comment on our car park facility is very much appreciated. We would like to express our empathy towards the inconvenience caused. We are confident that the said condition will be improved upon the completion of the Sunway Medical Centre next to our hotel. Our complimentary valet service for in-house guests will be rendering assistance and we thank you for your kind understanding. Our team look forward to welcoming you again in the future. Regards, The Management

            Responded July 24, 2019
            Sunway Hotel Seberang Jaya
            5.2
            ezzudin from Malaysia
            Business traveler
            Deluxe
            Stayed 1 night in June, 2019

            Above average”

            Last weekend i travelled to the north part of Malaysia to attend a funeral. it was an emergency trip and i had to book my stay without surveying any other hotels. Due to "Sunway" is quite a reputable brand in Malaysia , without hesitation i decided to stay at there. I just want to have a good night rest after a very tiring day and get energize for my drive back to Klang Valley the next morning. Unfortunately, the stay turned into a teribble nightmare,for me the most unacceptable hospitality i ever experience. It started when i reached the hotel around 1 am on 22/6/19.I was told by a valet officer in charge that the hotel's parking was full. He ask me to leave my car keys so he can park my car and arrange accordingly. At 1st i refuse to do so, since i never leave my car key overnight to someone else. After i was convinced by the desk officer,i finally gave my car key to valet. When i received back my car the next morning,there was dent at the back of the car. Bad service as a whole

            Reviewed June 28, 2019

            Dear Ezzudin, Greetings from Sunway Hotel Seberang Jaya. We thank you for your review and would like to express our empathy with reference to your situation. Rest assured that our team is committed to ensure our guests and their valuables are well taken care of. Assistance will be provided in this case and we will be in touch with you to provide more details. We hope this single experience will not mar your impression of the hotel and look forward to welcoming you again soon. Regards, The Management

            Responded June 28, 2019
            Sunway Hotel Seberang Jaya
            9.2
            Exceptional
            CHEE from Malaysia
            Couple
            Premier
            Stayed 1 night in July, 2019

            Good”

            Good environment, Cosy Room

            Reviewed July 19, 2019

            Dear CHEE, Thank you for your review. We are glad that our services and products are up to your expectations. Appreciate if you may recommend us to your loved ones and we look forward to welcoming you again soon. Regards, The Management

            Responded July 20, 2019
            Sunway Hotel Seberang Jaya
            8.8
            Excellent
            Jiunn from Malaysia
            Family with teens
            Deluxe
            Stayed 2 nights in July, 2019

            Excellent”

            Limited facilities, near to shopping mall, food around, limited parking space, comfortable room, overall is good

            Reviewed July 17, 2019

            Dear Jiunn, We thank you for your review. Your comment on our hotel facilities is very much appreciated and will be highlighted to the management for service improvements. We too believe that we will be able to welcoming you with enhanced parking facility, upon the completion of Sunway Medical Centre next to our hotel. Look forward to welcoming you again soon. Regards, The Management

            Responded July 17, 2019
            Sunway Hotel Seberang Jaya
            8.8
            Excellent
            Jiunn from Malaysia
            Family with teens
            Deluxe
            Stayed 1 night in July, 2019

            Excellent”

            Comfortable room, parking space a bit limited, near to sunway carnival mall, television got a bit age ald.

            Reviewed July 17, 2019

            Dear Jiunn, We view your comment on our room facility with much concern. Rest assured that it will be highlighted to the management for service improvements. Your suggestion on our parking facility is appreciated, we look forward to welcoming you in future, with the enhanced parking facility upon the completion of Sunway Medical Centre which is next to our hotel. Thank you. Regards, The Management

            Responded July 17, 2019
            Sunway Hotel Seberang Jaya
            10.0
            Exceptional
            Vina from Malaysia
            Family with teens
            Deluxe
            Stayed 2 nights in April, 2019

            Great Hospitality”

            I've stayed at this hotel many times and continue to be loyal because of their 5 star hospitality. The staff were friendly and would try their best to meet my needs. I requested for interconnecting rooms since I booked 2 rooms and they were kind enough to even upgrade my room. The hotel is located close to eateries, supermarket and shopping mall which are all within walking distance. It is also close to Penang bridge which makes it easier to visit Penang anytime by car. DEFINITELY RECOMMENDED for a leisure or business stay. Keep up the good work, Sunway!

            Reviewed April 18, 2019

            Dear Vina, Greetings from Sunway Hotel Seberang Jaya! Thank you for your review. We are glad that our services and hotel's location are up to your needs. Indeed, our hotel is ideally located to many food and shopping options. Nevertheless, we are most grateful for your patronage to our hotel, and we look forward to welcoming you with us in the near future. Kind regards, The Management

            Responded April 19, 2019
            Sunway Hotel Seberang Jaya
            8.4
            Excellent
            Jennifer from Malaysia
            Business traveler
            Deluxe
            Stayed 2 nights in March, 2019

            Good value for hotel but parking is a problem”

            For the price, the hotel offers a clean and comfortable spacious room. It's newly renovated as well compared to how it was a number of years ago. But parking is very limited. We have to either use valet or wait for people to get their cars out. If not you may have to park outside.

            Reviewed March 15, 2019

            Dear Jennifer, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our room is up to your expectations as our hotel has recently gone through an extensive renovation in 2014. With reference to your comment on the hotel parking space, please be informed that the Management of the hotel is committed to making our guests feel at home, by taking the initiative to engage valet services in order to provide guests with convenience in view of the limited parking space due to the construction of Sunway Medical Centre, which aims to serve the local community better. We hope the service provides better security, and has reduced the inconveniences of guests who might need to look for other available parking spaces around the hotel. Nevertheless, we are most grateful for your patronage to our hotel, and we look forward to welcoming you with us in the near future. Kind Regards, The Management

            Show more
            Sunway Hotel Seberang Jaya
            8.8
            Excellent
            Amirul from Malaysia
            Business traveler
            Premier
            Stayed 1 night in March, 2019

            Limited parking space”

            Everything is good. The room, the buffet spread, the function room, all is great. I came back to the hotel at 12am, but there is no empty parking space available. The valet guy offered to park outside of the compound 😬

            Reviewed March 08, 2019

            Dear Amirul, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. What a pleasure to learn that you had enjoyed your recent stay with us. With reference to your comment on the hotel parking space, please accept our sincere empathy for your experiences during your stay with us. Kindly be informed that the Management of the hotel is committed to making our guests feel at home, by taking the initiative to engage valet services in order to provide guests with convenience in view of the limited parking space due to the construction of Sunway Medical Centre, which aims to serve the local community better. We hope the service provides better security, and has reduced the inconveniences of guests who might need to look for other available parking spaces around the hotel. We hope this single experience does not mar your overall impression towards our hotel and we look forward to welcoming you with us in the near future. Kind regards, The Management

            Show more
            Sunway Hotel Seberang Jaya
            7.6
            Very good
            chi from Malaysia
            Business traveler
            Premier
            Stayed 1 night in July, 2019

            Room is good ”

            Room is good, value for money. Need to upgrade the gym facility, the only one unit treadmill is old and need to be service.

            Reviewed July 14, 2019

            Dear Chi, Greetings from Sunway Hotel Seberang Jaya. We are glad that our room is up to your expectations. Rest assured that your comment on our gym facility has been brought to our maintenance team's attention. We look forward to welcome you with enhanced services in future. Thank you. Regards, The Management

            Responded July 17, 2019
            Sunway Hotel Seberang Jaya
            7.6
            Very good
            Choon from Malaysia
            Business traveler
            Deluxe
            Stayed 1 night in July, 2019

            Good”

            A nice hotel with reasonable price

            Reviewed July 13, 2019

            Dear Choon, Thank you for your kind review. We are glad that our services are up to your expectations and look forward to welcoming you again soon. Regards, The Management

            Responded July 17, 2019
            Sunway Hotel Seberang Jaya
            5.6
            Kok from Malaysia
            Business traveler
            Deluxe
            Stayed 2 nights in July, 2019

            Above average”

            Foods during breakfasts shall be improved. More varieties

            Reviewed July 12, 2019

            Dear Kok, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We appreciate your constructive comments and our team is definitely looking into improving the breakfast variety seriously for service improvements. We look forward to see you again in the not too distant future. Regards, The Management

            Responded July 12, 2019
            Sunway Hotel Seberang Jaya
            8.0
            Excellent
            Wan
            Business traveler
            Premier
            Stayed 1 night in July, 2019

            Hot water shower”

            Hot water shower and tap couldn’t be controlled.

            Reviewed July 11, 2019

            Dear Wan, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We appreciate your constructive comments and our team is definitely looking into the hot water and tap issues seriously for service improvements. We look forward to see you again in the not too distant future. Regards, The Management

            Responded July 12, 2019
            Sunway Hotel Seberang Jaya
            8.0
            Excellent
            Khairanum from Malaysia
            Business traveler
            Deluxe
            Stayed 1 night in July, 2019

            Overall the hotel is good”

            Extra parking

            Reviewed July 11, 2019

            Dear Safiee Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. With reference to your comment on the hotel parking space, please be informed that this is following the construction of Sunway Medical Centre, which has just commenced at the side land of our hotel, enabling Sunway to better serve the community in the future. Our guests' convenience remains one of our priorities, therefore the Management has taken the initiative to engage valet services for our guests. We hope that this single experience will not mar your overall impression of our hotel, and we look forward to welcome you back with us again. Kind regards, The Management

            Responded July 12, 2019
            Sunway Hotel Seberang Jaya
            9.6
            Exceptional
            Safwan from Malaysia
            Group
            Deluxe
            Stayed 1 night in March, 2019

            Nice and comfortable room”

            Staffs is always smiling.

            Reviewed July 08, 2019

            Dear Safwan, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

            Responded July 12, 2019
            Sunway Hotel Seberang Jaya
            12345
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            Sunway Hotel Seberang Jaya
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