Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
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Deluxe King - View Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
Swimming pool [outdoor] Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
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8.3
Excellent
6.0% this month
/10
(67 reviews)See what guests said
See map
8.4
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
Parking
Available
  • STA Travel90 m
  • Old Asia200 m
  • Sun Complex210 m
  • Sarawak Paradise in Borneo210 m
  • Kelvin Gems210 m
  • 21st Century Internet290 m
  • Imbi Monorail Station320 m
  • Hang Tuah Monorail Station330 m
  • Low Yat Plaza340 m
  • Pudu Jail350 m
  • Free Wi-Fi

    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur

    117 Jalan Pudu, Bukit Bintang, Kuala Lumpur, Malaysia, 11500 - See map
    "Location was good near to the Hang Tuah Monorail, Berjaya Times Sq and other malls."
    Fiona - December 31, 2018
    Excellent cleanliness
    8.6 rating for cleanliness
    Excellent service
    8.4 rating for service
    • 290 meters to public transportation

    • Airport transfer

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    • Air conditioning

    This property is in high demand!

    Booked 48 times | 12 travelers are looking at this property right now

    Property ranking|Compared to 13,757 Kuala Lumpur properties
    See all rankings
    Service score
    8.5/10
    Cleanliness score
    8.7/10
    Location score
    8.5/10
    Couples review score
    8.3/10
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    98
    %
    of Kuala Lumpur properties
    Better than
    98
    %
    of Kuala Lumpur properties
    Value for money8.1
    Location rating8.4
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.0 km

    Rooms available at Swiss-Garden Hotel Bukit Bintang Kuala Lumpur

    Deluxe King
    Deluxe King
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier King
    Premier King
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Family Room
    Family Room
    ...
    • Room size: 50 m²/538 ft²
    • City view
    • 2 single beds and 1 king be...
    Enter dates to see prices
    Executive Double
    Executive Double
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Hollywood
    Deluxe Hollywood
    ...
    • Room size: 28 m²/301 ft²
    • Shower
    • 2 single beds
    Enter dates to see prices
    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Premier Twin
    Premier Twin
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive
    Executive
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Deluxe Hollywood Twin
    Deluxe Hollywood Twin
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive Twin
    Executive Twin
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 2 single beds
    Enter dates to see prices

    What people love about Swiss-Garden Hotel Bukit Bintang Kuala Lumpur

    • 9.2
      Exceptional
      Location

      "This hotel has one of the best location in KL city."

      Adrian

      |

      September 4, 2018

    • 7.2
      Very good
      Staff 

      "hotel staffs are very friendly and helpful."

      Tuck

      |

      February 23, 2018

    • 6.8
      Good

      "Overall it was a satisfactory experience."

      Dileep

      |

      January 8, 2019

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    More about Swiss-Garden Hotel Bukit Bintang Kuala Lumpur

    More about Swiss-Garden Hotel Bukit Bintang Kuala Lumpur

    8.0
    Very good

    "Great place, staff, great location, Overall nice stay"

    Carmen

    |

    December 11, 2018

    An overview

    Show less

    What they offer

    5.2
    Review score
    Cleanliness

    "Nice clean room and ample parking facilities."

    Eric

    |

    October 28, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Nearby restaurants

    Asian cuisine
    Asian cuisine
    Ah Koong Restaurant
    90 m Asian, Chinese, Malaysian
    Grand Palace
    90 m Asian, Chinese
    Ichiban Boshi Ramen
    110 m Asian, Japanese, Sushi
    Chinese cuisine
    Chinese cuisine
    Jade Garden Restaurant
    200 m Chinese
    Kedai Makanan Choi Keng
    220 m Chinese
    Mandarin Palace
    230 m Chinese
    Halal food
    Halal food
    Al-Halabi Gourmet Restaurant
    140 m Halal, Lebanese, Mediterranean
    Sahara Tent
    610 m Halal, Lebanese, Middle Eastern
    Naab
    760 m Halal, Mediterranean, Middle Eastern

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

    Show less

    Some helpful facts

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    Announcements

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    Reviews of Swiss-Garden Hotel Bukit Bintang Kuala Lumpur from real guests

    Overall rating
    7.2
    Very good
    From 1318 reviews
    Provided by verified guests of
    Agoda Reviews (67)Booking.com Reviews (199)
    Rating via Agoda8.3
    /
    10
    Excellent
    6.0% this month
    Cleanliness8.6
    Facilities8.1
    Location8.4
    Room comfort and quality2.0
    Service8.4
    Value for money8.1
    High score for Kuala Lumpur
    Rating
    9+ Exceptional (8)
    8-9 Excellent (1)
    7-8 Very Good (7)
    6-7 Good (3)
    <6 Below Expectation (5)
    Time of the year
    Mar - May (0)
    Jun - Aug (5)
    Sep - Nov (17)
    Dec - Feb (2)
    All guests (67)
    All room types
    All languages

    Show reviews that mention 

    Showing 24 verified guest comments
    12
    6.4
    Good
    Muntasir
    Group
    Deluxe King
    Stayed 2 nights in October, 2019

    No idea why they charge so much for a hotel with such less facilites”

    Rooms are very average. Nothing inline with the hefty price tag. Washroom was awfully smelly and rooms have connecting doors to each other. You can even hear people coughing on the other side of the room. Asked for tape for packing during checking out and the staff said "You can find tape at the store".

    Reviewed October 14, 2019

    Dear Muntasir, Warm greetings from Swiss-Garden Hotel Bukit Bintang, KL! Thank you for taking the time to share your rating. We hope you had a better experience while staying with us and regret to hear your feedback. We will definitely disseminate this with the rest of the team to improve the service. Nonetheless, we hope to welcome you back to our hotel in the near future. Sincerely, Elysa.

    Responded October 15, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    6.8
    Good
    Mahedi from Singapore
    Couple
    Premier King
    Stayed 1 night in October, 2019

    Not mature behaviour stuffs ”

    I suppose to be check out 12pm. But they are call me from 10am. And after 12pm they are disturbing too much. There is no tooth brush at my room and I call for it but they took 1 hour deliver this to me. Worse!

    Reviewed October 14, 2019

    Dear Mahedi, Warm greetings from Swiss-Garden Hotel Bukit Bintang, KL! Thank you for taking the time to share your rating. We regret to hear about your experience and we've taken note on your feedback and will disseminate this with the rest of the team to improve the service. However, it is important to remind our guests on check out time so that our guest don't have to bear on the extra charges for late checkout. Nonetheless, we hope to welcome you back to our hotel in the near future. Sincerely, Elysa.

    Responded October 14, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    10.0
    Exceptional
    Sumitra from Malaysia
    Group
    Deluxe King
    Stayed 2 nights in October, 2019

    Great Hotel Great Staff”

    Everything about this hotel is great. The room was clean, staff were very helpful and breakfast was great. Location is good as its is walking distance from good food at Jalan Alor. I was pleasantly surprised to meet staff member Azuan at the breakfast buffet who into heavy metal music \m/... Rock On !! I recommend this hotel to anyone who visits KL.

    Reviewed October 12, 2019

    Dear Sumitra, Thank you for taking the time to write a feedback, it is great to hear that you had a great stay with us and thank you for the nice comments. We appreciate you sharing your comments with fellow travellers as well as highlighting our room cleanliness, staff courteousness, breakfast selection, and location. We will definitely share your comment with Azuan as well. We look forward to welcoming you here again when travel brings you back to Kuala Lumpur. Warm regards, Elysa.

    Responded October 14, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    10.0
    Exceptional
    Daniel from Singapore
    Solo traveler
    Deluxe King
    Stayed 1 night in October, 2019

    Good,clean,new,nice hotel”

    A new hotel,room are clean and pleasant.A good hotel to stay in.

    Reviewed October 09, 2019

    Hi Daniel! Warm greetings from Swiss-Garden Hotel Bukit Bintang, KL! Thank you for staying with us and also for your amazing ratings. We are delighted to know that your stay was enjoyable. We really appreciate your feedback and hope to see you again soon. Sincerely, Elysa

    Responded October 09, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    5.6
    ANNA from Singapore
    Group
    Deluxe King
    Stayed 3 nights in September, 2019

    Room Descriptions ”

    Overall, hotel environment was good and clean. Disappointed that the room descriptions provided on agoda website does not match with the actual room facilities. Front office provided service recovery but the explanation was unacceptable. Agoda is third party but that doesn't mean hotel can simply be ignorance about what was publicised on the website.

    Reviewed October 04, 2019
    6.8
    Good
    Ruth from Indonesia
    Couple
    Deluxe King
    Stayed 3 nights in December, 2018

    Some-some”

    Still recommend this hotel in terms of the area, pretty close to many touristic spots, public transport and malls, but this hotel seems already old, room, elevator and yet the swimming pool is too small. The restaurants was too crowded at that time and they employing foreigners who is sometimes lack of language. Menu... so so. The coffee was not good.

    Reviewed October 02, 2019

    Dear Ruth, Warm greetings from Swiss-Garden Hotel Bukit Bintang, KL! Thank you for taking the time to share your rating. We've taken note on your feedback and will disseminate this with the rest of the team to improve the service. Nonetheless, we hope to welcome you back to our hotel in the near future. Sincerely, Elysa.

    Responded October 03, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    10.0
    Exceptional
    Jacqueline from Philippines
    Couple
    Deluxe Twin
    Stayed 6 nights in September, 2019

    I love this newly renovated hote.l. Beyond my expectation. ”

    I LOVE THIS PLACE! Our room was huge, and clean. Lots of room ameneties. The staffs were courteous and accomodating and always smiling. The check ins and out processing were outstnding, quick and easy. Breakfast were excellent. Lots of foods to choose from. Overall , outstanding place to stay. Close and walking distance to MRT, Restaurants and Malls.. I would defenitely will come back again. Will recommend it to my families, relatives and friends if they happend to visit Malaysia. KUDOS TO ALL!

    Reviewed October 01, 2019

    Hi Jacqueline, Warm greetings from Swiss-Garden Hotel Bukit Bintang, KL! Thank you for staying with us and also for your amazing ratings. We are delighted to know that your stay was enjoyable and really appreciate your feedback. Hope to see you again soon! Sincerely, Elysa.

    Responded October 01, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    7.6
    Very good
    Chan from Malaysia
    Solo traveler
    Deluxe King
    Stayed 1 night in September, 2019

    Very good”

    Late check in time at 3pm

    Reviewed September 23, 2019

    Hi Chan, Warm greetings from Swiss Garden Hotel Bukit Bintang, KL! Thank you for your note. We really appreciate your honest review and will definitely improve on the areas we are lacking. Nonetheless, wishing to see you again soon :) Regards, Elysa

    Responded September 24, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    8.0
    Excellent
    wing from Singapore
    Couple
    Deluxe King
    Stayed 3 nights in September, 2019

    Short stay ”

    Rooms are clean just like the pictures shown in agoda. Staff are helpful and friendly. Although my iron is not working. The staff had changed it twice for us. They even help us to order McDonald delivery and we take it at the lobby when it arrives. we put our baggage on hold at lobby while waiting for our room to be ready and when we get back they said will deliver to our room. Very helpful. Every now and then when the staff sees you. They will greet u with a smile. Room is also spacious. Request place in agoda is also partially granted. Overall good experience. Will come back. Only exception was the late Housekeeping part on our 2nd day. Otherwise, very well done

    Reviewed September 17, 2019

    Hi wing, Warm greetings from Swiss Garden Hotel Bukit Bintang, KL! Thank you for your note. We really appreciate your honest review and will definitely improve on the areas we are lacking. Nonetheless, wishing to see you again soon :) Regards, Elysa

    Responded September 24, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    7.6
    Very good
    Anis from Malaysia
    Family with young children
    Deluxe King
    Stayed 1 night in September, 2019

    BIRTHDAY SURPRISE ON MY BIRTHDAY”

    PRO : i get what i mention in special request, got decoration in room plus birthday cake on my big day. really appreciate it but no bath tub in room, so sad. have swimming pool at level 3. CON : hard to find malay restaurant or fast food near hotel, just have mamak restaurant infront hotel.

    Reviewed September 15, 2019

    Dear Anis, Warm greetings from Swiss-Garden Hotel Bukit Bintang, KL! Thank you for taking the time to share your rating. We've taken note on your feedback and disseminate this to the respective department to improve the service. Nonetheless, we hope to welcome you back to our hotel in the near future. Sincerely, Elysa.

    Responded September 18, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    4.8
    CANISIUS from Malaysia
    Family with teens
    Deluxe King
    Stayed 1 night in September, 2019

    Acceptable”

    Breakfast service very poor

    Reviewed September 15, 2019

    Dear Canisius, Warm greetings from Swiss-Garden Hotel Bukit Bintang, KL! Thank you for taking the time to share your rating. We've taken note on your feedback and disseminate this to the respective department to improve the service. We hope to welcome you back to our hotel in the near future. Sincerely, Elysa.

    Responded September 18, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    8.0
    Excellent
    Kelly from Malaysia
    Couple
    Deluxe King
    Stayed 2 nights in September, 2019

    Strategic ”

    Strategic area. Clean and renovated hotel. Everything is good, the only complain is : no lift to car park, so for those carrying a heavy luggage bag might have some issue of it. Would love to stay here for my next visit ☺️

    Reviewed September 12, 2019

    Hi Kelly, Warm greetings from Swiss Garden Hotel Bukit Bintang, KL! Thank you for your note, we really appreciate your honest review will definitely improve on the areas we are lacking. Nonetheless, we hope to see you again :) Regards, Elysa

    Responded September 13, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    9.2
    Exceptional
    Vivien from Hong Kong
    Solo traveler
    Deluxe King
    Stayed 2 nights in September, 2019

    The best front office assistant ”

    Among all the nice things that a good hotel should have, FO assistant Aiman is one of the best hotel staff I've ever met. He's patient, helpful, and willing to go the extra steps to help me with booking transportation to Ipoh, with great tips from his own experience. Swiss Garden is lucky to have him.

    Reviewed September 10, 2019

    Hi emptyplusone, Warm greetings from Swiss Garden Hotel Bukit Bintang, KL! Thank you for taking the time to share your rating. We really appreciate your honest review and we hope to welcome you back to our hotel in the near future! Sincerely, Elysa.

    Responded September 11, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    8.4
    Excellent
    Hawbir from Iraq
    Couple
    Deluxe King
    Stayed 2 nights in September, 2019

    Very good ”

    Everything was great except the view of the room and its size which tended to be very small

    Reviewed September 06, 2019

    Hi Hawbir, Warm greetings from Swiss Garden Hotel Bukit Bintang, KL! Thank you for your note. We really appreciate your honest review and will definitely improve on the areas we are lacking. Nonetheless, we hope to see you again and start fresh :) Regards, Elysa

    Responded September 11, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    9.2
    Exceptional
    Noh
    Group
    Deluxe King
    Stayed 2 nights in August, 2019

    good”

    recently, this hotel finished renovation. As a result, location is good for nightmarket. keep clean for room. reception is kind. but, i think that pool at 3 floor is pretty small.. So, if you dont have interest about swim, i hope to visit here.

    Reviewed September 05, 2019

    Hi, Warm greetings from Swiss Garden Hotel Bukit Bintang, KL! Thank you for your note and hope to see you again soon :) Regards, Elysa

    Responded September 06, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    8.0
    Excellent
    Ming from Malaysia
    Couple
    Deluxe King
    Stayed 1 night in November, 2018

    A little nice surprise from the team”

    I wish to extend my belated appreciation and thank you for the nice surprise from the Hotel Team. As i booked the hotel to celebrate my wife's birthday in Kuala Lumpur. Upon knowing this, the team actually decorated my room with balloons and arranged rose petals to wish her Happy Birthday. Check in was a breeze and the newly decorated room was spacious and clean. Amenities is complete and in good order. Staff are courteous and knowledgeable when I asked them for directions and nearby recommendations. However, the entrance from the carpark to the lobby is a little dark and the door seems frail. But, this is a hotel that worth more than what I paid for.

    Reviewed August 28, 2019

    Hi, Warm greetings from Swiss Garden Hotel Bukit Bintang, KL! Thank you for your note, we really appreciate your honest review and hope to see you again soon :) Regards, Elysa

    Responded September 11, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    8.0
    Excellent
    Alice from Singapore
    Couple
    Deluxe Room (DBL + Extra Bed)
    Stayed 1 night in August, 2019

    Spacious and clean room”

    Spread were good, spacious and clean room

    Reviewed August 26, 2019

    Hi, Warm greetings from Swiss Garden Hotel Bukit Bintang, KL! Thank you for your note, we really appreciate your honest review and hope to see you again soon :) Regards, Elysa

    Responded September 11, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    8.0
    Excellent
    Pangkie from Indonesia
    Business traveler
    Deluxe King
    Stayed 1 night in August, 2019

    Nice”

    Newly renovated. Nice Location

    Reviewed August 18, 2019

    Hi, Warm greetings from Swiss Garden Hotel Bukit Bintang, KL! Thank you for your note, we really appreciate your honest review and hope to see you again soon :) Regards, Elysa

    Responded September 11, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    5.6
    Jurgen from Netherlands
    Business traveler
    Deluxe King
    Stayed 1 night in August, 2019

    Niets bijzonders...”

    Helaas geen goed werkende airco, WiFi is werkelijk slecht...(telkens opnieuw inloggen). Heel klein zwembadje, en weinig mogelijkheden om daar lekker buiten te zitten. Ook het inchecken duurde extreem lang..... het was voor mij eenmalig.

    Reviewed August 28, 2019

    Hi, Warm greetings from Swiss Garden Hotel Bukit Bintang, KL! Thank you for your note. We really appreciate your honest review and will definitely improve on the areas we are lacking. Nonetheless, wishing you had a pleasant stay and we hope to see you again :) Regards, Elysa

    Responded September 11, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    9.6
    Exceptional
    OHSAWA from Japan
    Group
    Deluxe King
    Stayed 2 nights in September, 2019

    リノベしてより快適に”

    立地は素晴らしくどこにでもアクセスすることが出来る。以前は少し古さを感じたが、リノベーションをして生まれ変わった。値段と立地を考えるととても満足のいく滞在となった。スタッフが少ないためか、フロントへの電話は通じず、直接伝えに行かなくてはならなかった。朝食の種類は多く、おいしかった。

    Reviewed September 23, 2019

    Dear OHSAWA, Warm greetings from Swiss-Garden Hotel Bukit Bintang, KL! Thank you for taking the time to share your rating, we really appreciate it. We hope to welcome you back to our hotel in the near future. Sincerely, Elysa.

    Responded September 24, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    12
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    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    |Excellent 8.3
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    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • Pavilion Kuala Lumpur
    • Imbi Monorail Station is within 0.32 km