Swissotel Merchant Court Hotel
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8.3
Excellent
30.8% this month
/10
(4750 reviews)See what guests said
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9.3
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
Parking
FREE
  • Boudoir Beauty & Nails90 m
  • Clarke Quay Central90 m
  • Clarke Quay MRT Station110 m
  • East Silk Palace110 m
  • Thong Chai Medical Institution120 m
  • Helipad170 m
  • Ministry of Manpower170 m
  • Asylum170 m
  • Royal Selangor Pewter Gallery180 m
  • Aseana Gallery200 m
  • Free Wi-Fi

    Swissotel Merchant Court Hotel

    20 Merchant Road, Clarke Quay, Singapore, Singapore, 058281 - See map

    This property is in high demand!

    Booked 108 times

    "Good location, CBD mall and MRT station are next to the hotel, bar by the river next to it and 3mins to china town."
    Waisum - November 28, 2018
    Exceptional reputation
    Recommended by 95% of guests
    Fantastic breakfast
    87% positive mentions
    • 80 meters to public transportation

    • Located in heart of Singapore

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Hot tub

    Property ranking|Compared to 1,319 Singapore properties
    See all rankings
    Location score
    9.3/10
    Room comfort score
    8.3/10
    Cleanliness score
    8.5/10
    Couples review score
    8.4/10
    Better than
    97
    %
    of Singapore properties
    Better than
    94
    %
    of Singapore properties
    Better than
    90
    %
    of Singapore properties
    Better than
    90
    %
    of Singapore properties
    Value for money7.8
    Location rating9.3
    Nearest airportSingapore Changi Airport (SIN) - Singapore
    Distance to airport17.6 km

    Rooms available at Swissotel Merchant Court Hotel

    8.3
    Excellent
    Room comfort & quality
    Business Twin
    Business Twin
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Studio
    Studio
    ...
    • Room size: 43 m²/463 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier Balcony Twin
    Premier Balcony Twin
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Suite with Breakfast
    Suite with Breakfast
    ...
    • Room size: 113 m²/1216 ft²
    • River view
    • 1 king bed
    Enter dates to see prices
    Premier Balcony King
    Premier Balcony King
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Business King
    Business King
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier Twin (Two Double Beds)
    Premier Twin (Two Double Beds)
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Executive With Breakfast King Bed
    Executive With Breakfast King Bed
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Twin Executive With Breakfast
    Twin Executive With Breakfast
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Premier King
    Premier King
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 king bed
    Enter dates to see prices

    What people love about Swissotel Merchant Court Hotel

    • 9.2
      Exceptional
      Location

      "The location is right at Clark Quay which is wonderful!"

      YI C.

      |

      December 10, 2018

    • 9.2
      Exceptional

      "The pool is amazing, my children loved the slide."

      Domine

      |

      January 14, 2019

    • 8.8
      Excellent

      "Swimming pool have slice which is fun for kids."

      Waisum

      |

      November 28, 2018

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    More about Swissotel Merchant Court Hotel

    More about Swissotel Merchant Court Hotel

    9.6
    Exceptional

    "Love the friendly, gentle staff who also have fun sense of h..."

    Goh

    |

    August 2, 2018

    An overview

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    What they offer

    8.0
    Very good

    "Had a good staycation and will be back soon again"

    kamarozaman

    |

    September 13, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Restaurants on site

    Ellenborough Market Cafe
    Cuisine:International
    Menu:A-la-carte
    Blue Potato
    Cuisine:International
    Menu:Buffet

    Nearby restaurants

    Asian cuisine
    Asian cuisine
    Ellenborough Market Cafe
    70 m Asian, Chinese, International
    Chiso Zanmai
    90 m Asian, Japanese, Sushi
    Kopitiam @ The Central
    90 m Asian, Chinese, Malaysian
    Chinese cuisine
    Chinese cuisine
    Hung Kang - Teochew Restaurant
    260 m Chinese
    Yan Palace in Chinatown
    410 m Chinese
    PurPle TurTle
    450 m Chinese
    Japanese cuisine
    Japanese cuisine
    Azabu Sabo
    90 m Japanese
    Kyomomoyama
    90 m Japanese
    Waraku Japanese Restaurant
    90 m Japanese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

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    Some helpful facts

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    Reviews of Swissotel Merchant Court Hotel from real guests

    Overall rating
    8.4
    Excellent
    From 13542 reviews
    Provided by verified guests of
    Agoda Reviews (4750)Booking.com Reviews (5307)
    Rating via Agoda8.3
    /
    10
    Excellent
    30.8% this month
    Cleanliness8.5
    Facilities8.6
    Location9.3
    Room comfort and quality8.3
    Service8.4
    Value for money7.8
    High score for Singapore
    Rating
    9+ Exceptional (1101)
    8-9 Excellent (1112)
    7-8 Very Good (1023)
    6-7 Good (387)
    <6 Below Expectation (260)
    Time of the year
    Mar - May (936)
    Jun - Aug (1027)
    Sep - Nov (819)
    Dec - Feb (1101)
    All guests (4750)
    All room types
    All languages

    Show reviews that mention 

    Showing 3883 verified guest comments
    12345
    3.6
    Troy from United States
    Business traveler
    Premier King
    Stayed 3 nights in June, 2019

    Poor customer service ”

    So, where to begin. First. I book the hotel with breakfast. But for some reason they cannot see it on the reservation. They make it out to be my fault and to get breakfast I must pay more again. 2nd, on my reservation I informed the hotel I would arrive at 1 pm. I checked in, then they tell me no rooms are available. Sounds pretty standard... right.... but, the whole time she smiles at me and says it is hotel policy to check in at 3 pm. Even though I informed them in advance. She smiles at me and says, maybe you forgot to check the breakfast box on your reservation, even though the price matched the correct hotel plus breakfast price.

    Reviewed July 22, 2019

    Dear Troy, Thank you for sharing your review. Your feedback is extremely valuable to us as we endeavour to deliver a memorable hotel experience. It is with much regret to learn that your recent experience with us was less than expected. We would like to share that early check-in is subject to availability, and as we were experiencing a high occupancy, we were unfortunately not able to extend an early check-in to you. As advised to you by our Front Office team, your recent booking was made for a room rate only. We apologise if our team members did not communicate this clearly. Please be assured that your feedback has been shared with our team, and we hope for another opportunity to welcome you back with a better experience in the near future. Warm Regards, Rainer Tenius - General Manager

    Responded July 23, 2019
    Swissotel Merchant Court Hotel
    10.0
    Exceptional
    Michelle from United States
    Couple
    Premier King
    Stayed 8 nights in July, 2019

    AMAZING”

    I JUST WANT TO GIVE A TWO THUMBS UP TO THIS HOTEL. FROM MAKING US FEEL WELCOME THE MINUTE WE ARRIVED, TO SETTING UP A SPECIAL SETTING WHEN WE ARRIVED TO CELEBRATE OUR 30TH WEDDING ANNIVERSARY. THE CHAMPAGNE AND CHOCOLATES AND THE ROSE PEDALS PUT INTO A HEART SHAPE ON OUR BED ALONG WITH THE SWAN WE REALLY ABOVE AND BEYOND. NOT TO MENTION THE HOTEL WAS CENTRALLY LOCATED TO EVERYTHING WE HAD PLANNED TO DO DURING OUR VISIT BUT THE STAFF WAS AMAZING AND WAS WONDERFUL. I CAN'T WAIT TO COME AGAIN. THANK YOU FOR A FABUOUS 8 DAYS AT THE SWISSOTEL!!! GENE & MICHELLE HARDMAN

    Reviewed July 20, 2019

    Dear Michelle, Thank you for taking time to share your review. Our heartiest Congratulations to you and Gene once again on your anniversary. Our goal is to make all of our guests feel well-taken care of, hence it gives us great pleasure to know that our team members' warm service delivery was the highlight of your stay. We look forward to the pleasure of welcoming you back again in the near future. Warm Regards, Rainer Tenius - General Manager

    Responded July 24, 2019
    Swissotel Merchant Court Hotel
    8.8
    Excellent
    Sin from Hong Kong
    Family with teens
    Premier Twin
    Stayed 1 night in June, 2019

    Great location”

    Has been staying at this hotel a few times, its very convenient for food, next to Jumbo and short distance walk to Song Fa. Transportation is great, plenty of food option at the doorstep, lively and busy at night.

    Reviewed July 04, 2019

    Dear Sin, Thank you for your review and a warm welcome back to Swissôtel Merchant Court, Singapore. We are glad to know that the central location of the hotel allowed you to travel around with ease as well as that you had an overall comfortable experience with us. On behalf of our team, we thank you and look forward to welcoming you back again for another great stay. Warm Regards, Rainer Tenius - General Manager

    Responded July 12, 2019
    Swissotel Merchant Court Hotel
    8.4
    Excellent
    Ai from Japan
    Group
    Premier Twin
    Stayed 2 nights in June, 2019

    Top location”

    Stayed as a big group on our annual company trip. Location is superb as it is directly connected to Clarke Quay MRT station and is along the riverside, with many restaurants and bars around. Good, friendly and attentive service. Would be nice if the rooms are a bit bigger but I guess it’s Singapore standard size...

    Reviewed June 16, 2019

    Dear Ai, Thank you for your review and for choosing to stay with us on your annual company trip. We are heartened to learn that you had a lovely time, and especially liked our location along the iconic SIngapore River, and the warm and genuine service from our team members. It would be a pleasure to welcome you back to experience our Swiss hospitality once again. Warm Regards, Rainer Tenius - General Manager

    Responded June 21, 2019
    Swissotel Merchant Court Hotel
    9.2
    Exceptional
    Rita from Hong Kong
    Group
    Premier Twin
    Stayed 3 nights in May, 2019

    Nice Hotel! Great Location”

    Very nice staff! Great location! Clarke Quay MRT station just in 2 mins. One station to China Town or 10 mins walking distance. Lots of nice restaurants nearby. Will recommend friends to stay here for their Singapore trip.

    Reviewed June 06, 2019

    Dear Rita, Thank you for your review and for choosing our hotel. We are glad to know that the central location of the hotel allowed you to travel around with ease as well as that you had an overall comfortable experience with us. On behalf of our team, we thank you and look forward to welcoming you and your friends for another great stay. Warm Regards, Rainer Tenius - General Manager

    Responded June 06, 2019
    Swissotel Merchant Court Hotel
    10.0
    Exceptional
    nancy from Philippines
    Group
    Premier Twin
    Stayed 1 night in May, 2019

    Great Accommodation!”

    We had a good accommodation at Swissotel Merchant Court Hotel. The place is very close to everything and next to MRT although we have not used MRT to go around because we always booked Grab. I just want to commend Ms. An Aguilar

    Reviewed June 03, 2019

    Dear Nancy, Thank you for your fantastic review. We are delighted to hear that you had a wonderful stay and you especially liked the location which offers easy access to attractions in the vicinity. It would be a great pleasure to welcome you back with our fine Swiss hospitality soon. Warm Regards, Rainer Tenius - General Manager

    Responded June 06, 2019
    Swissotel Merchant Court Hotel
    10.0
    Exceptional
    Yen from Malaysia
    Couple
    Premier King
    Stayed 1 night in April, 2019

    Very spacious room, strategic location”

    The hotel is just by Clark Quay MRT where it is very convinient for food and others. Walking distance to Clark Quay Central where all the night life bars/clubs are situated. Very accessible to Chinatown, Fort Canning Park, The Merlion, National Gallery and Musuem of Singapore etc. Very good for tourists who need to travel around the iconic places of Siangpore. The view is good as the hotel is situated beside the river. The staff are friendly to assist. 7-11 shop is just downstairs. They even provide a wifi traveller in the room for travelling usage. Amenities are fully equipped in the room.

    Reviewed May 30, 2019

    Dear Yen, Thank you for your review. Offering a central-city location and resort-style ambience, Swissôtel Merchant Court, Singapore is located next to Clarke Quay MRT station, allowing for easy access to various places of interests and attractions. It is a joy to know that the Handy phone and portable wireless hotspot powered by Yogofi, enabled you to stay connected throughout your stay, and you found the service of our team members ideal. We are happy to hear that you had a lovely stay, and we look forward to have you back with us again soon. Warm Regards, Rainer Tenius – General Manager

    Responded May 31, 2019
    Swissotel Merchant Court Hotel
    10.0
    Exceptional
    Herman from Singapore
    Couple
    Premier Twin
    Stayed 1 night in April, 2019

    Excellent Frontline Service ”

    We had stayed for 2 nights to celebrate the marriage of our son. The reception took our request for room service changes very seriously. They’ve also made an impeccable preparation for the room to be used by the bride and bridegroom. Thank you for such an excellent response to our request.

    Reviewed May 02, 2019

    Dear Herman, Our heartiest congratulations to you once again, and thank you for sharing your review. Our colleagues pride ourselves on delivering service with a heart, and we are happy to hear that our colleagues have assisted in creating a wonderful experience for you. We look forward to having you back with us for more memorable celebrations. Warm Regards, Rainer Tenius – General Manager

    Responded May 03, 2019
    Swissotel Merchant Court Hotel
    7.6
    Very good
    Arriane from Malaysia
    Group
    Premier Twin
    Stayed 1 night in October, 2018

    Okay old hotel. ”

    We were expecting more when we booked this hotel since we paid a lot. It was near a mall and the river is just across. It is near the train too. But the rooms are too old. Also, make sure the staff are done checking the room before you check in. We got charged for drinks we didn't consume, it was refunded, but just imagine the trouble if you paid thru card.

    Reviewed July 08, 2019

    Dear Arriane, Thank you for your review. We endeavour to deliver a memorable hotel experience and we are sorry that your experience was less than expected. Please be assured that we have shared your feedback with our team to work on improvements. We hope to welcome you back with a better experience in future. Warm Regards, Rainer Tenius - General Manager

    Responded July 12, 2019
    Swissotel Merchant Court Hotel
    10.0
    Exceptional
    Lynne from Australia
    Couple
    Premier Twin
    Stayed 2 nights in July, 2019

    Fabulous stay”

    Beautiful, generous size room, very comfortable bed. Customer service excellent - early check in appreciated. Location central, right next to MRT and buses. Second stay here and would happily stay again.

    Reviewed July 06, 2019

    Dear Lynne, Thank you for sharing your experience with us. We are happy to learn that you found your stay at Swissôtel Merchant Court, Singapore to be worthwhile and were impressed with all aspects of the hotel once again. We look forward to welcome you back very soon for another wonderful experience. Warm Regards, Rainer Tenius – General Manager

    Responded July 12, 2019
    Swissotel Merchant Court Hotel
    7.6
    Very good
    Bruce from Australia
    Couple
    Premier King
    Stayed 3 nights in July, 2019

    Great location ”

    The Hotel is well placed next to Clarke Quay with a short walk to Chinatown area. Facilities are good. Only issue was checking in. We booked and paid for our room in April and when we arrived to check in on 1 July it took them 15 minutes to find us a room. Booking and room allocation system needs a review

    Reviewed July 03, 2019

    Dear Bruce, Thank you for sharing your review. While we are glad to learn that you liked our location and the facilities, it is with regret to know that your check-in process was not as efficient as we would have liked it to be. Please be assured that we are constantly working on improving guest experience and satisfaction, and we hope to welcome you back with a better experience in the near future. Warm Regards, Rainer Tenius - General Manager

    Responded July 04, 2019
    Swissotel Merchant Court Hotel
    10.0
    Exceptional
    Kittiwat from Thailand
    Group
    Premier Twin
    Stayed 1 night in July, 2019

    Best hotel ”

    Easy to go, good location, good services

    Reviewed July 16, 2019

    Dear Kittiwat, Thank you for reviewing Swissôtel Merchant Court, Singapore. It was wonderful to hear that you found the location ideal, and found our service delivery pleasing. We look forward to welcome you back again soon. Warm Regards, Rainer Tenius – General Manager

    Responded July 18, 2019
    Swissotel Merchant Court Hotel
    10.0
    Exceptional
    Kittiwat from Thailand
    Group
    Premier Twin
    Stayed 2 nights in July, 2019

    Very good Hotel ”

    Good room, Good Services

    Reviewed July 16, 2019

    Dear Kittiwat, Thank you for taking time to share your review and we are happy that your recent experience at Swissôtel Merchant Court, Singapore was a delightful one. We look forward to welcoming you back very soon for another great experience. Warm Regards, Rainer Tenius – General Manager

    Responded July 18, 2019
    Swissotel Merchant Court Hotel
    8.8
    Excellent
    Troy from Taiwan
    Business traveler
    Premier King
    Stayed 3 nights in April, 2019

    Great Place”

    The only issue I had is (for the second time) I saw the staff ignoring a single woman. Last time I had this issue was with my own wife, this time was with a woman that was sitting next to me at breakfast. She had to ask three times to get coffee. This was the same thing that happened to my wife when I had to leave for work early and she went to breakfast after I did. We complained about this last time, however, it seems like the issue is still there. For a Male Businessman, this is a great place, but for a female businesswoman, I would recommend somewhere else. One time... maybe it was an accident. two times.... this is a training issue.

    Reviewed April 05, 2019

    Dear Troy, Thank you for your review. We appreciate your feedback as it is only with constructive comments that we can enhance the experience of our guests. While you had an overall wonderful stay, we regret to hear about your experience. Please be assured that this is not reflective of the usual standard that we are renowned for. Your feedback has been shared with the team and duly reviewed, with appropriate briefings and training given to our team. We hope to welcome you back with a better experience in the near future. Warm Regards, Rainer Tenius – General Manager

    Responded April 11, 2019
    Swissotel Merchant Court Hotel
    10.0
    Exceptional
    Theo from United Kingdom
    Business traveler
    Premier King
    Stayed 2 nights in February, 2019

    Clean, modern, helpful staff +”

    Had a great stay at the Swissotel, perfect location at Clarke Quay. Really good gym and swimming pool. Also I had the best room overview that i have ever received, really helpful team. Highly recommended!

    Reviewed March 04, 2019

    Dear Theo, Thank you for your excellent review. We aim to always create meaningful experiences for our guests, and we are very happy to hear that we have impressed you in all aspects. It is a joy to learn that you especially found our service delivery to your liking, and enjoyed the location and the facilities in our hotel. We hope to welcome you back for another wonderful experience at Swissôtel Merchant Court, Singapore. Warm Regards, Rainer Tenius – General Manager

    Responded April 11, 2019
    Swissotel Merchant Court Hotel
    10.0
    Exceptional
    Karen from Philippines
    Family with young children
    Premier King
    Stayed 3 nights in July, 2019

    The hotel was clean and my 7 year old boy enjoyed the slide in the pool immensely. ”

    The staff were friendly and helpful. All of our requests were addressed immediately, i.e.less than 5 min from the time the requests were made. I am looking forward to next stay in the hotel.

    Reviewed July 22, 2019

    Dear Karen, Thank you for reviewing Swissôtel Merchant Court, Singapore. It was wonderful to hear that you and your family had a great time at the resort-style pool complete with water slides. We are also happy to know that you liked our attentive and warm service delivery. We look forward to welcome you back again soon. Warm Regards, Rainer Tenius – General Manager

    Responded July 24, 2019
    Swissotel Merchant Court Hotel
    8.4
    Excellent
    Ainol from Brunei Darussalam
    Couple
    Premier King
    Stayed 2 nights in June, 2019

    It was a great stay !”

    Hotel is strategically located, near MRT and walking distance to cafes and shopping mall. Room is clean and spacious, staff are friendly, check-in and check-out are smooth

    Reviewed June 28, 2019

    Dear Ainol, Thank you for taking time to share your review with us. We are heartened to learn that you had a wonderful experience here at Swissôtel Merchant Court, Singapore as we pride ourselves on delivering service from the heart. It is also a joy to learn that our central location allowed you to travel around Singapore with ease. We look forward to welcoming you back once again for another delightful experience. Warm Regards, Rainer Tenius – General Manager

    Responded July 02, 2019
    Swissotel Merchant Court Hotel
    10.0
    Exceptional
    Patrick from New Zealand
    Couple
    Premier Balcony King
    Stayed 1 night in June, 2019

    Great stopover ”

    Good central location. Easy walk to China town. Right next to the river and Clarke Quay so lots of great night time eating options. Great being able to use the pool facilities after checking out before heading to the airport for a late flight out. Made all the difference for us!

    Reviewed June 24, 2019

    Dear Patrick, Thank you for sharing your review on Swissôtel Merchant Court, Singapore. It is wonderful to learn that you had a wonderful stay and especially liked the location of our hotel. We are also happy to hear that you managed to freshen up at the Pürovel Spa & Sport facilities after your check-out. We look forward to having you back with us again. Warm Regards, Rainer Tenius – General Manager

    Responded June 26, 2019
    Swissotel Merchant Court Hotel
    9.6
    Exceptional
    Sharon from Australia
    Couple
    Premier King
    Stayed 6 nights in June, 2019

    Exceptional”

    Great location, very close to MRT. Room very well appointed and balcony with lovely view. The complimentary mobile wifi & phone were so helpful to take out and. about with us to check maps & google sites & attractions etc. would stay again!

    Reviewed June 13, 2019

    Dear Sharon, Thank you for sharing your review. It is wonderful to hear that you found the location ideal for your exploration of Singapore, and our team has assisted in making your stay as comfortable as possible. Our hotel aims to be your best travel mate, and we are glad that the Handy Smartphone and the free wireless portable hotspot powered by Yogofi, provided for all our in-house guests, were useful to you. We look forward to the time where we can delight you with our Swiss hospitality once again. Warm Regards, Rainer Tenius – General Manager

    Responded June 14, 2019
    Swissotel Merchant Court Hotel
    6.8
    Good
    ASWIN from Indonesia
    Family with teens
    Premier Twin
    Stayed 1 night in June, 2019

    Overall Ok, but not spent much time in hotel”

    we checked in late at 12 am in the morning, & check out the next day morning, ~10am as we were going out after that. We just stayed 1 night (on half night exactly). So didnt spend too much time in the hotel.

    Reviewed June 10, 2019

    Dear Aswin, Thank you for sharing your experience and for choosing to stay with us. We hope to have the opportunity to delight you on a longer stay the next time you visit Singapore. Warm Regards, Rainer Tenius - General Manager

    Responded June 10, 2019
    Swissotel Merchant Court Hotel
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    Swissotel Merchant Court Hotel
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    • Exceptional location
    • Battlebox
    • Clarke Quay MRT Station is within 0.11 km