This property is in high demand!
Booked 108 times
Booked 108 times
80 meters to public transportation
Located in heart of Singapore
Free Wi-Fi in all rooms!
|Value for money||7.8|
|Nearest airport||Singapore Changi Airport (SIN) - Singapore|
|Distance to airport||17.6 km|
"The location is right at Clark Quay which is wonderful!"
December 10, 2018
"The pool is amazing, my children loved the slide."
January 14, 2019
"Swimming pool have slice which is fun for kids."
November 28, 2018
"Love the friendly, gentle staff who also have fun sense of h..."
August 2, 2018
Swissotel Merchant Court Hotel is a luxury property, ideally located close to the entertainment area and dining hotspots such as Clarke Quay, Boat Quay, and Chinatown. With close proximity to the MRT, guests can easily access major tourist attractions, such as Orchard Road, Raffles City, and the financial hub at Raffles Place.
All of its 476 guestrooms and suites serve the demands of all travelers and offer an array of accommodation options. The Business Executive floors offer luxurious rooms and suites with upgraded amenities that include an Executive Club Lounge. Facilities include two restaurants, a bar, Amrita Spa & Wellness, a free-form swimming pool, 24-hour gymnasium, a pillar-less ballroom, and four functional rooms.
In addition, the property provides a “Handy Phone” in all guestrooms. Guests can take full advantage of unlimited local calls and complimentary IDD calls to selected countries (Australia, China, Germany, Hong Kong, Japan, Malaysia, Korea, Switzerland, United Kingdom, and USA). For a thoroughly relaxing and wonderful stay, make Swissotel Merchant Court Hotel your home away from home.
"Had a good staycation and will be back soon again"
September 13, 2018
Children and extra beds
All children are welcome.
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-12 year(s)
Must use an extra bed
Extra beds may be requested directly from the property; additional charges may apply
Guests 13 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds are dependent on the room you choose. Please ask the property for more details.
Swissotel Merchant Court Hotel
Show reviews that mention
Poor customer service ”
So, where to begin. First. I book the hotel with breakfast. But for some reason they cannot see it on the reservation. They make it out to be my fault and to get breakfast I must pay more again. 2nd, on my reservation I informed the hotel I would arrive at 1 pm. I checked in, then they tell me no rooms are available. Sounds pretty standard... right.... but, the whole time she smiles at me and says it is hotel policy to check in at 3 pm. Even though I informed them in advance. She smiles at me and says, maybe you forgot to check the breakfast box on your reservation, even though the price matched the correct hotel plus breakfast price.
Dear Troy, Thank you for sharing your review. Your feedback is extremely valuable to us as we endeavour to deliver a memorable hotel experience. It is with much regret to learn that your recent experience with us was less than expected. We would like to share that early check-in is subject to availability, and as we were experiencing a high occupancy, we were unfortunately not able to extend an early check-in to you. As advised to you by our Front Office team, your recent booking was made for a room rate only. We apologise if our team members did not communicate this clearly. Please be assured that your feedback has been shared with our team, and we hope for another opportunity to welcome you back with a better experience in the near future. Warm Regards, Rainer Tenius - General Manager
I JUST WANT TO GIVE A TWO THUMBS UP TO THIS HOTEL. FROM MAKING US FEEL WELCOME THE MINUTE WE ARRIVED, TO SETTING UP A SPECIAL SETTING WHEN WE ARRIVED TO CELEBRATE OUR 30TH WEDDING ANNIVERSARY. THE CHAMPAGNE AND CHOCOLATES AND THE ROSE PEDALS PUT INTO A HEART SHAPE ON OUR BED ALONG WITH THE SWAN WE REALLY ABOVE AND BEYOND. NOT TO MENTION THE HOTEL WAS CENTRALLY LOCATED TO EVERYTHING WE HAD PLANNED TO DO DURING OUR VISIT BUT THE STAFF WAS AMAZING AND WAS WONDERFUL. I CAN'T WAIT TO COME AGAIN. THANK YOU FOR A FABUOUS 8 DAYS AT THE SWISSOTEL!!! GENE & MICHELLE HARDMAN
Dear Michelle, Thank you for taking time to share your review. Our heartiest Congratulations to you and Gene once again on your anniversary. Our goal is to make all of our guests feel well-taken care of, hence it gives us great pleasure to know that our team members' warm service delivery was the highlight of your stay. We look forward to the pleasure of welcoming you back again in the near future. Warm Regards, Rainer Tenius - General Manager
Has been staying at this hotel a few times, its very convenient for food, next to Jumbo and short distance walk to Song Fa. Transportation is great, plenty of food option at the doorstep, lively and busy at night.
Dear Sin, Thank you for your review and a warm welcome back to Swissôtel Merchant Court, Singapore. We are glad to know that the central location of the hotel allowed you to travel around with ease as well as that you had an overall comfortable experience with us. On behalf of our team, we thank you and look forward to welcoming you back again for another great stay. Warm Regards, Rainer Tenius - General Manager
Stayed as a big group on our annual company trip. Location is superb as it is directly connected to Clarke Quay MRT station and is along the riverside, with many restaurants and bars around. Good, friendly and attentive service. Would be nice if the rooms are a bit bigger but I guess it’s Singapore standard size...
Dear Ai, Thank you for your review and for choosing to stay with us on your annual company trip. We are heartened to learn that you had a lovely time, and especially liked our location along the iconic SIngapore River, and the warm and genuine service from our team members. It would be a pleasure to welcome you back to experience our Swiss hospitality once again. Warm Regards, Rainer Tenius - General Manager
Nice Hotel! Great Location”
Very nice staff! Great location! Clarke Quay MRT station just in 2 mins. One station to China Town or 10 mins walking distance. Lots of nice restaurants nearby. Will recommend friends to stay here for their Singapore trip.
Dear Rita, Thank you for your review and for choosing our hotel. We are glad to know that the central location of the hotel allowed you to travel around with ease as well as that you had an overall comfortable experience with us. On behalf of our team, we thank you and look forward to welcoming you and your friends for another great stay. Warm Regards, Rainer Tenius - General Manager
We had a good accommodation at Swissotel Merchant Court Hotel. The place is very close to everything and next to MRT although we have not used MRT to go around because we always booked Grab. I just want to commend Ms. An Aguilar
Dear Nancy, Thank you for your fantastic review. We are delighted to hear that you had a wonderful stay and you especially liked the location which offers easy access to attractions in the vicinity. It would be a great pleasure to welcome you back with our fine Swiss hospitality soon. Warm Regards, Rainer Tenius - General Manager
Very spacious room, strategic location”
The hotel is just by Clark Quay MRT where it is very convinient for food and others. Walking distance to Clark Quay Central where all the night life bars/clubs are situated. Very accessible to Chinatown, Fort Canning Park, The Merlion, National Gallery and Musuem of Singapore etc. Very good for tourists who need to travel around the iconic places of Siangpore. The view is good as the hotel is situated beside the river. The staff are friendly to assist. 7-11 shop is just downstairs. They even provide a wifi traveller in the room for travelling usage. Amenities are fully equipped in the room.
Dear Yen, Thank you for your review. Offering a central-city location and resort-style ambience, Swissôtel Merchant Court, Singapore is located next to Clarke Quay MRT station, allowing for easy access to various places of interests and attractions. It is a joy to know that the Handy phone and portable wireless hotspot powered by Yogofi, enabled you to stay connected throughout your stay, and you found the service of our team members ideal. We are happy to hear that you had a lovely stay, and we look forward to have you back with us again soon. Warm Regards, Rainer Tenius – General Manager
Excellent Frontline Service ”
We had stayed for 2 nights to celebrate the marriage of our son. The reception took our request for room service changes very seriously. They’ve also made an impeccable preparation for the room to be used by the bride and bridegroom. Thank you for such an excellent response to our request.
Dear Herman, Our heartiest congratulations to you once again, and thank you for sharing your review. Our colleagues pride ourselves on delivering service with a heart, and we are happy to hear that our colleagues have assisted in creating a wonderful experience for you. We look forward to having you back with us for more memorable celebrations. Warm Regards, Rainer Tenius – General Manager
Okay old hotel. ”
We were expecting more when we booked this hotel since we paid a lot. It was near a mall and the river is just across. It is near the train too. But the rooms are too old. Also, make sure the staff are done checking the room before you check in. We got charged for drinks we didn't consume, it was refunded, but just imagine the trouble if you paid thru card.
Dear Arriane, Thank you for your review. We endeavour to deliver a memorable hotel experience and we are sorry that your experience was less than expected. Please be assured that we have shared your feedback with our team to work on improvements. We hope to welcome you back with a better experience in future. Warm Regards, Rainer Tenius - General Manager
Beautiful, generous size room, very comfortable bed. Customer service excellent - early check in appreciated. Location central, right next to MRT and buses. Second stay here and would happily stay again.
Dear Lynne, Thank you for sharing your experience with us. We are happy to learn that you found your stay at Swissôtel Merchant Court, Singapore to be worthwhile and were impressed with all aspects of the hotel once again. We look forward to welcome you back very soon for another wonderful experience. Warm Regards, Rainer Tenius – General Manager
Great location ”
The Hotel is well placed next to Clarke Quay with a short walk to Chinatown area. Facilities are good. Only issue was checking in. We booked and paid for our room in April and when we arrived to check in on 1 July it took them 15 minutes to find us a room. Booking and room allocation system needs a review
Dear Bruce, Thank you for sharing your review. While we are glad to learn that you liked our location and the facilities, it is with regret to know that your check-in process was not as efficient as we would have liked it to be. Please be assured that we are constantly working on improving guest experience and satisfaction, and we hope to welcome you back with a better experience in the near future. Warm Regards, Rainer Tenius - General Manager
Best hotel ”
Easy to go, good location, good services
Dear Kittiwat, Thank you for reviewing Swissôtel Merchant Court, Singapore. It was wonderful to hear that you found the location ideal, and found our service delivery pleasing. We look forward to welcome you back again soon. Warm Regards, Rainer Tenius – General Manager
Very good Hotel ”
Good room, Good Services
Dear Kittiwat, Thank you for taking time to share your review and we are happy that your recent experience at Swissôtel Merchant Court, Singapore was a delightful one. We look forward to welcoming you back very soon for another great experience. Warm Regards, Rainer Tenius – General Manager
The only issue I had is (for the second time) I saw the staff ignoring a single woman. Last time I had this issue was with my own wife, this time was with a woman that was sitting next to me at breakfast. She had to ask three times to get coffee. This was the same thing that happened to my wife when I had to leave for work early and she went to breakfast after I did. We complained about this last time, however, it seems like the issue is still there. For a Male Businessman, this is a great place, but for a female businesswoman, I would recommend somewhere else. One time... maybe it was an accident. two times.... this is a training issue.
Dear Troy, Thank you for your review. We appreciate your feedback as it is only with constructive comments that we can enhance the experience of our guests. While you had an overall wonderful stay, we regret to hear about your experience. Please be assured that this is not reflective of the usual standard that we are renowned for. Your feedback has been shared with the team and duly reviewed, with appropriate briefings and training given to our team. We hope to welcome you back with a better experience in the near future. Warm Regards, Rainer Tenius – General Manager
Clean, modern, helpful staff +”
Had a great stay at the Swissotel, perfect location at Clarke Quay. Really good gym and swimming pool. Also I had the best room overview that i have ever received, really helpful team. Highly recommended!
Dear Theo, Thank you for your excellent review. We aim to always create meaningful experiences for our guests, and we are very happy to hear that we have impressed you in all aspects. It is a joy to learn that you especially found our service delivery to your liking, and enjoyed the location and the facilities in our hotel. We hope to welcome you back for another wonderful experience at Swissôtel Merchant Court, Singapore. Warm Regards, Rainer Tenius – General Manager
The hotel was clean and my 7 year old boy enjoyed the slide in the pool immensely. ”
The staff were friendly and helpful. All of our requests were addressed immediately, i.e.less than 5 min from the time the requests were made. I am looking forward to next stay in the hotel.
Dear Karen, Thank you for reviewing Swissôtel Merchant Court, Singapore. It was wonderful to hear that you and your family had a great time at the resort-style pool complete with water slides. We are also happy to know that you liked our attentive and warm service delivery. We look forward to welcome you back again soon. Warm Regards, Rainer Tenius – General Manager
It was a great stay !”
Hotel is strategically located, near MRT and walking distance to cafes and shopping mall. Room is clean and spacious, staff are friendly, check-in and check-out are smooth
Dear Ainol, Thank you for taking time to share your review with us. We are heartened to learn that you had a wonderful experience here at Swissôtel Merchant Court, Singapore as we pride ourselves on delivering service from the heart. It is also a joy to learn that our central location allowed you to travel around Singapore with ease. We look forward to welcoming you back once again for another delightful experience. Warm Regards, Rainer Tenius – General Manager
Great stopover ”
Good central location. Easy walk to China town. Right next to the river and Clarke Quay so lots of great night time eating options. Great being able to use the pool facilities after checking out before heading to the airport for a late flight out. Made all the difference for us!
Dear Patrick, Thank you for sharing your review on Swissôtel Merchant Court, Singapore. It is wonderful to learn that you had a wonderful stay and especially liked the location of our hotel. We are also happy to hear that you managed to freshen up at the Pürovel Spa & Sport facilities after your check-out. We look forward to having you back with us again. Warm Regards, Rainer Tenius – General Manager
Great location, very close to MRT. Room very well appointed and balcony with lovely view. The complimentary mobile wifi & phone were so helpful to take out and. about with us to check maps & google sites & attractions etc. would stay again!
Dear Sharon, Thank you for sharing your review. It is wonderful to hear that you found the location ideal for your exploration of Singapore, and our team has assisted in making your stay as comfortable as possible. Our hotel aims to be your best travel mate, and we are glad that the Handy Smartphone and the free wireless portable hotspot powered by Yogofi, provided for all our in-house guests, were useful to you. We look forward to the time where we can delight you with our Swiss hospitality once again. Warm Regards, Rainer Tenius – General Manager
Overall Ok, but not spent much time in hotel”
we checked in late at 12 am in the morning, & check out the next day morning, ~10am as we were going out after that. We just stayed 1 night (on half night exactly). So didnt spend too much time in the hotel.
Dear Aswin, Thank you for sharing your experience and for choosing to stay with us. We hope to have the opportunity to delight you on a longer stay the next time you visit Singapore. Warm Regards, Rainer Tenius - General Manager