Swissotel Suites Phuket Kamala Beach
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8.0
Excellent
12.6% this month
/10
(1011 reviews)See what guests said
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7.1
Very good
Location rating score
Very good location - 340 meters to the beach
Parking
FREE
  • Phuket Fanta Sea570 m
  • Monday Friday Market Kamala760 m
  • Kamala Beach840 m
  • Laem Singh Beach1.16 km
  • Oasis Spa Phuket Kamala1.16 km
  • BS Collection1.3 km
  • Tsunami Monument1.36 km
  • Boss Tailor1.37 km
  • Laem Sing Cape1.55 km
  • Big C Market1.65 km
  • Free Wi-Fi

    Swissotel Suites Phuket Kamala Beach

    100/10 Moo 3, Kamala Beach, Kathu, Kamala, Phuket, Thailand, 83150 - See map
    "Kids clubhouse is nice, we joined the Thb350++ per day for kids activities and kids can enjoy all foods, drinks and attend some arts activities in one..."
    Kit Y. - August 7, 2018
    Exceptional reputation
    Recommended by 87% of guests
    Excellent comfort
    8.5 room quality and comfort
    • Airport transfer

    • 340 meters to the beach

    • Free Wi-Fi in all rooms!

    • Sauna

    • Air conditioning

    Property ranking|Compared to 11,188 Phuket properties
    See all rankings
    Room comfort score
    8.5/10
    Service score
    8.5/10
    Room size
    59 sqm.
    Value for money score
    8.2/10
    Better than
    98
    %
    of Phuket properties
    Better than
    96
    %
    of Phuket properties
    Bigger than
    96
    %
    of Phuket properties
    Better than
    95
    %
    of Phuket properties
    Value for money8.2
    Distance to city center0.5 km
    Location rating7.1
    Nearest airportPhuket International Airport (HKT)
    Distance to airport16.5 km

    Rooms available at Swissotel Suites Phuket Kamala Beach

    8.5
    Excellent
    Room comfort & quality
    Three - Bedroom Deluxe Suite
    Three - Bedroom Deluxe Suite
    ...
    • Room size: 95 m²/1023 ft²
    • Balcony/terrace
    • 2 single beds and 1 queen b...
    Enter dates to see prices
    Two Bedroom Family Suite
    Two Bedroom Family Suite
    ...
    • Room size: 62 m²/667 ft²
    • Garden view
    • 2 single beds and 1 king be...
    Enter dates to see prices
    2 Bedroom Suite Pool View
    2 Bedroom Suite Pool View
    ...
    • Room size: 62 m²/667 ft²
    • Pool view
    • 2 queen beds and 1 king bed
    Enter dates to see prices
    One Bedroom Family Suite
    One Bedroom Family Suite
    ...
    • Room size: 43 m²/463 ft²
    • Pool view
    • 1 king bed and 1 bunk bed
    Enter dates to see prices
    One-Bedroom Pool Terrace Suite
    One-Bedroom Pool Terrace Suite
    ...
    • Room size: 43 m²/463 ft²
    • Pool view
    • 1 king bed
    Enter dates to see prices
    Two-Bedroom Deluxe Suite
    Two-Bedroom Deluxe Suite
    ...
    • Room size: 62 m²/667 ft²
    • Pool view
    • 2 single beds and 1 king be...
    Enter dates to see prices
    One-Bedroom Deluxe Suite
    One-Bedroom Deluxe Suite
    ...
    • Room size: 43 m²/463 ft²
    • Pool view
    • 1 king bed
    Enter dates to see prices
    Two-Bedroom Pool Terrace Suite
    Two-Bedroom Pool Terrace Suite
    ...
    • Room size: 56 m²/603 ft²
    Enter dates to see prices
    Three-Bedroom Deluxe Suite
    Three-Bedroom Deluxe Suite
    ...
    • Room size: 95 m²/1023 ft²
    Enter dates to see prices
    Run of House
    Run of House
    ...
    • Balcony/terrace
    • Shower
    Enter dates to see prices

    What people love about Swissotel Suites Phuket Kamala Beach

    • 9.2
      Exceptional

      "We will recommend this hotel to our friends when they come to Phuket."

      Songyos

      |

      September 10, 2018

    • 8.0
      Very good
      Cleanliness

      "Facilities and rooms were clean, spacious, and comfortable."

      Ammala

      |

      November 12, 2018

    • 9.6
      Exceptional
      Cleanliness

      "The hotel was clean as well and also well furbished."

      guo M.

      |

      May 28, 2018

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    More about Swissotel Suites Phuket Kamala Beach

    More about Swissotel Suites Phuket Kamala Beach

    9.2
    Exceptional

    "The large room, healthy breakfast and also fruendly staff ar..."

    Songyos

    |

    September 10, 2018

    An overview

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    What they offer

    8.0
    Very good

    "We had a 2 bedroom flat which was very convenient for a fami..."

    Oliver

    |

    December 14, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Restaurants on site

    The Café
    Cuisine:American, Asian, Chinese
    Menu:Buffet, A-la-carte
    Grab and Go
    Cuisine:American, Asian
    Menu:Buffet
    Joe Kool's
    Cuisine:American, Asian, International
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Swissotel Suites Phuket Kamala Beach from real guests

    Overall rating
    7.9
    Very good
    From 2531 reviews
    Provided by verified guests of
    Agoda Reviews (1011)Booking.com Reviews (727)
    Rating via Agoda8.0
    /
    10
    Excellent
    12.6% this month
    Cleanliness8.3
    Facilities8.1
    Location7.1
    Room comfort and quality8.5
    Service8.5
    Value for money8.2
    High score for Phuket
    Rating
    9+ Exceptional (192)
    8-9 Excellent (175)
    7-8 Very Good (209)
    6-7 Good (62)
    <6 Below Expectation (97)
    Time of the year
    Mar - May (162)
    Jun - Aug (221)
    Sep - Nov (177)
    Dec - Feb (175)
    All guests (1011)
    All room types
    All languages

    Show reviews that mention 

    Showing 735 verified guest comments
    12345
    10.0
    Exceptional
    brett from Australia
    Solo traveler
    One-Bedroom Pool Terrace Suite
    Stayed 5 nights in June, 2019

    Hi this Hotel is the most comfortable pleasant stay ive experienced . ”

    Hello I was a Solo traveller, but it is a Hotel for a couple a lovely place for a family or a group. . The week experience was noticeable everyone staying here seemed really happy, The staff was excellent the food was great value for money. The Breakfast buffet was absolutely amazing and food delicious and fresh variety was of perfection every morning of my stay. Thank you management and all of your beautiful staff who made my trip a great. Kindest regards BRETT .

    Reviewed July 06, 2019

    Dear brett, Thank you very much for sharing your great experiences on your recent stay at Swissotel Suites Phuket Kamala Beach. It is good to know that you enjoyed your stay with us especially our staffs and the breakfast. Wishing you safe travel and we look forward to welcoming you and family to Phuket in the near future. Best regards, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach.

    Responded July 07, 2019
    Swissotel Suites Phuket Kamala Beach
    10.0
    Exceptional
    Filipa from Thailand
    Couple
    One-Bedroom Deluxe Suite
    Stayed 3 nights in June, 2019

    Great Service & Hotel ”

    The service was very good. The special attention to clients is super. We spend the weekend in Phuket to run a marathon, when we arrived from the marathon to the hotel the front desk had a special welcoming to us with healthy drinks. The rooms are big , clean and comfortable. The swimming pool is great for adults and kids. The only thing that definitely needs a improvement it’s the variety of the breakfast. More healthy option, but also overall options.

    Reviewed June 10, 2019

    Dear Filipa, Thank you very much for choosing stay with us at Swissotel Suites Phuket Kamala Beach. We are very happy to hear that you enjoy your stay with us and impressed with our special treats after you have joined the marathorn activity. However, we are sorry that your breakfast experience was not to your expectations. We already paased the comment of the variety of food to our Chef to do immediate actions. Once again, ee do apologize for inconvenience during your stay and hope that we can have another chance to welcome you in the near future. Best regards, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach

    Responded June 15, 2019
    Swissotel Suites Phuket Kamala Beach
    9.2
    Exceptional
    Paul from Australia
    Business traveler
    One-Bedroom Deluxe Suite
    Stayed 1 night in July, 2019

    This is a quality place and close to beach. ”

    Staff have strong service ethic. Pool is nice

    Reviewed July 17, 2019

    Dear Paul, Thank you for choosing stay with us at Swissotel Suites Phuket Kamala Beach. We pleased to know that service of our hotel was convenient for you. Thank you for compliment our pool. We look forward to welcome you again in the near future. Best regards, Alexandra Drankevich Guest Experience Executive Swissotel Suites Phuket Kamala Beach

    Responded August 07, 2019
    Swissotel Suites Phuket Kamala Beach
    8.0
    Excellent
    Elimiatin from Singapore
    Family with teens
    Two-Bedroom Deluxe Suite
    Stayed 4 nights in June, 2019

    A hotel away from the busy city”

    The two bedroom apartment was great. It is very spacious. Only downside is there is only 1 bathroom in the two bedroom apartment. Hence, four of us need to take turn to use the bathroom. Other than that, everything was great. Great pool for kids. Be prepared to climb up the stairs if your room is located in the third or fourt floor as there is no elevator in the hotel.

    Reviewed June 22, 2019

    Dear Elimiatin, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach.

    Responded June 23, 2019
    Swissotel Suites Phuket Kamala Beach
    7.6
    Very good
    Irene from Singapore
    Family with young children
    Two-Bedroom Deluxe Suite
    Stayed 4 nights in June, 2019

    Very good”

    Hotel is clean, spacious, activities facilities, pool, staff and children room are great for family. Except for its location and surrounding. There is only 2 F&B outlets and 1 convenient shop within walking distance which aren't great.

    Reviewed June 22, 2019

    Dear Irene, Thank you for staying with us at Swissotel Suites Phuket Kamala Beach. We are very happy that you enjoy our activities, swimming pool and the spacious room. However, I am very sorry to hear that your experience was not to your expectations about the location. Once again, I do apologize for inconvenience during your stay and hope that we can have another chance to welcome you in the near future. Yours sincerely, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach

    Responded June 23, 2019
    Swissotel Suites Phuket Kamala Beach
    7.6
    Very good
    Jia from Malaysia
    Family with young children
    One Bedroom Family Suite
    Stayed 4 nights in June, 2019

    Cozy child friendly hotel”

    Friendly staff, children can stay in pool and kidz world whole day with the child friendly activities. Hotel location a little far from shops. Their is one mini mart right outside hotel but it close around 8pm

    Reviewed June 08, 2019

    Dear Jia, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach.

    Responded June 15, 2019
    Swissotel Suites Phuket Kamala Beach
    8.8
    Excellent
    Rachel from Malaysia
    Family with young children
    One-Bedroom Deluxe Suite
    Stayed 4 nights in November, 2018

    Great hotel ”

    This is a lovely resort, good value good, great kids menu. Awesome kids club. The staff are all phenomenal. Especially grateful to Alice who was such a wonderful host from the moment that we arrived. However, entirely beyond their control there is a great deal of construction work going on around the hotel. We were woken up by it daily. It’s also destroyed the under road pass to the beach which now makes it a perilous dash across. If it wasn’t for all the construction we would be coming back as it’s a lovely, good value for money place. And it’s such as shame as the hotel can do nothing about it.

    Reviewed November 08, 2018

    Dear Rachel Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I am happy to hear that you have had a fantastic stay with us and thank you for sharing your experience with us! I will gladly forward your compliments to our team members Kind regards Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

    Responded November 17, 2018
    Swissotel Suites Phuket Kamala Beach
    7.2
    Very good
    Muhammad from Singapore
    Family with young children
    One Bedroom Family Suite
    Stayed 3 nights in June, 2019

    Good but not great.”

    Pros: Good customer service. Family friendly. Lots of parking lots. Cons: 1. Its not so convenient to go to the Kamala beach. Although hotel provides shuttle and traffic wardens escorts you to cross the road but I still felt it cumbersome with my young kids. To come back from the beach you have to call the hotel to send a shuttle. 2- Breakfast was not upto the standards of a five star hotel. For the first two days of my stay, At the waffles station my kids requested for the waffles but staff said waffles are not available. But when i gave my feedback that why have you mentioned “waffles station” when you cant make waffles then it was served on the third day. Limited options from indian vegetarian or muslims point of view. 3. Foam party was scheduled on a Wednesday. Because of that we travelled back to the hotel from Jungceylon mall but we got to know that management has cancelled the event. Next time will try some other hotel at the beach.

    Reviewed June 29, 2019

    Dear Muhammad, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach

    Responded July 07, 2019
    Swissotel Suites Phuket Kamala Beach
    10.0
    Exceptional
    Kerstin from Thailand
    Family with young children
    One-Bedroom Deluxe Suite
    Stayed 3 nights in March, 2019

    Top Family Hotel”

    Lovely staff, clean rooms, great pool area, fun activities fro children, great breakfast variety from salads over pancakes to asian meals. I would definitely recommend this hotel for a family with young children. Have an international driving license ready to hire a car, other wise you might pay a lot for taxis.

    Reviewed March 05, 2019

    Dear Kerstin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Suthatip Janiad Asst.Guest Experience Manager Swissotel Resort Phuket Kamala Beach

    Responded June 23, 2019
    Swissotel Suites Phuket Kamala Beach
    9.6
    Exceptional
    Salina from Singapore
    Family with young children
    One Bedroom Family Suite
    Stayed 6 nights in June, 2019

    Very Family oriented and kids friendly place”

    There are many activities for family n kids. Delicious food, kids eat for free during their stay, very friendly and helpful staff!

    Reviewed June 23, 2019

    Dear Salina, Thank you for sharing your experience stayed with us at Swissotel Suites Phuket Kamala Beach. We are very happy that you and family enjoy your stay with and our team is very appreciated for your great experiences sharing. We look forward to welcome you again in the near future. Best regards, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach

    Responded July 07, 2019
    Swissotel Suites Phuket Kamala Beach
    9.2
    Exceptional
    Thinesh from Malaysia
    Couple
    One-Bedroom Deluxe Suite
    Stayed 3 nights in May, 2019

    All is well”

    All was good, got upgraded. Appreciate everything. Thank you.

    Reviewed June 07, 2019

    Dear Thinesh, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach

    Responded June 15, 2019
    Swissotel Suites Phuket Kamala Beach
    10.0
    Exceptional
    Rong from Thailand
    Family with young children
    One-Bedroom Deluxe Suite
    Stayed 3 nights in April, 2019

    Good Hotel & Service”

    Good Service & Great Area

    Reviewed May 09, 2019

    Dear Rong, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach

    Responded June 23, 2019
    Swissotel Suites Phuket Kamala Beach
    9.2
    Exceptional
    Songyos from Thailand
    Couple
    One-Bedroom Deluxe Suite
    Stayed 2 nights in September, 2018

    Best hotel for kids and families”

    We’ve stayed the hotel for second time and will comback again if possible. The atmosphere is really heal us from workhard. The large room, healthy breakfast and also fruendly staff are impressed. They have kids’ club and many activities for families too. We will recommend this hotel to our friends when they come to Phuket.

    Reviewed September 10, 2018

    Dear Songyos Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I am happy to hear that you have had a great time staying with us and thank you for sharing your experience with us. Once again thank you and I hope to welcome you again in the near future. Kind regards Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

    Responded September 30, 2018
    Swissotel Suites Phuket Kamala Beach
    9.2
    Exceptional
    melissa from Thailand
    Family with young children
    Two-Bedroom Deluxe Suite
    Stayed 7 nights in August, 2018

    Excellent accommodation ”

    The staff at this resort are amazing nothing was a problem to them we had a problem with our fridge was out for the day when we returned we had a new one . They was always around making sure we were ok or if we needed anything . Pool area was amazing the kids loved it . The rooms are nice comfortable and clean and was serviced daily . And the breakfast buffet was great the family loved . Only had to walk down the road a couple of metres and there is a tuk tuk with an amazing driver who we used regularly or there are also taxis both waiting to take you anywhere you want to go . With only 10 to 15 minutes from patong will definately stay again

    Reviewed September 03, 2018

    Dear Melissa Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I am happy to hear that you have had a great time staying with us and thank you for letting us know your experience. We are looking forward to welcome you again very soon! Kind regards Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

    Responded September 08, 2018
    Swissotel Suites Phuket Kamala Beach
    10.0
    Exceptional
    Amarpreet from United Arab Emirates
    Family with young children
    Three - Bedroom Deluxe Suite
    Stayed 3 nights in August, 2018

    amazing hotel and staff”

    its a excellent hotel for families with kids and they have good size room, excellent breakfast and a nice kids play area.. overall we had a good stay and the staff were super helpful... only 2 issues we had the AC in the living area was faulty and there was a power blackout for 2-3 hours in the night.. other than that we had a good and amazibg stay and enjoying in the pool

    Reviewed August 23, 2018

    Dear Amarpreet Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I am happy to hear that you have had a great stay with us and thank you for letting us know your experience. I am sorry to hear that there were some issues with your A/C. I have informed our engineering team to recheck and rectify the problem. Once again thank you for choosing to stay with us! Kind regards Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

    Responded August 26, 2018
    Swissotel Suites Phuket Kamala Beach
    10.0
    Exceptional
    Susan from Macau
    Family with young children
    2 Bedroom Suite Pool View
    Stayed 6 nights in April, 2018

    Relaxing family holiday”

    We really enjoyed our recent 6 night stay at Swissotel, Kamala beach. A short walk to the beach with blue sea and fine sand. Room was a two bedroom unit. Clean and well laid out. Would recommend going for first floor unless you don't mind balcony on the pool side with less privacy. Pool bar and restaurant has children's menu, but staff very accommodating. Friendly service but sometimes slower on the pool side, but if you're not in a hurry then it's no problem. Gym perfectly adequate with free weights, machines, yoga mats and trx. Kids club next door can drop off the kids for free or pay to do some activities, no obligation though. Spa very nice for massage and facial. Good service. A free restaurants nearby the hotel and cafe del Mar where you can get a sun bed and go in the pool for a minimum spend. Short taxi ride (15 minutes) to patong where there's a shopping mall and lots of restaurants. Overall, relaxing and easy going. We enjoyed our stay a lot!

    Reviewed April 08, 2018

    Dear Susan Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I am happy to hear that you have had a fantastic stay and thank you for taking time to share your experience with us. I have noted your feedback about the slow service at the pool. I do agree with you this is still not to my satisfaction as well but we are working on it to improve processes there to make the service faster. I am sorry for this experience. Once again thank you for staying with us and I hope to welcome you back anytime soon! Kind regards Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

    Responded April 08, 2018
    Swissotel Suites Phuket Kamala Beach
    10.0
    Exceptional
    rotem from Israel
    Family with young children
    One-Bedroom Pool Terrace Suite
    Stayed 5 nights in February, 2018

    wow.... great hotel, good location for a quiet vacation. ”

    Great service, the hotel staff was very friendly and very helpful. We had a small problem with the air conditioning and after one day thay was fixed it and sent us free dinner and chocolate. We will came again shortly.

    Reviewed February 22, 2018

    Dear Rotem Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I am happy to hear that you have had a fantastic stay and thank you for letting us know your experience. We are looking forward to welcome you again very shortly! Kind regards Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

    Responded February 28, 2018
    Swissotel Suites Phuket Kamala Beach
    9.6
    Exceptional
    Thidarat from Thailand
    Group
    Two-Bedroom Deluxe Suite
    Stayed 3 nights in November, 2017

    Helpful staffs, a good shape of room, and Family environment”

    you know when you go for a vacation you only expect to gain memorable experience. I visited this hotel with my family and my friend with elder lady 76 experience year-old. First impression with staffs or a receptionist they welcomed us with warmth and natural smiley face., the best apple juice - May I ask for more? :) never hesitated to manage anything I requested. A big suite with 2 bed-room was very usable. I would rate all categories to the max, it's unfortunate a little piece of door partition broken in the bathroom. I am really satisfied staying in this hotel. Appreciate., Thidarat

    Reviewed November 13, 2017

    Dear Khun Thidarat Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I am happy to hear that your stay with us has been fantastic and thank you for taking time to let us know. I will gladly forward your compliments to our team members which are giving everyday their best to keep our guests happy and entertained. I have also noted your comment about the bathroom door and forwarded it to my engineering team. Thank you for letting me know and sorry for the inconvenience caused. Once again thank you for staying with us and I am looking forward to welcome you soon again! Kind regards Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

    Responded November 13, 2017
    Swissotel Suites Phuket Kamala Beach
    8.8
    Excellent
    Daniel from United Kingdom
    Group
    Two-Bedroom Deluxe Suite
    Stayed 3 nights in October, 2017

    Nice resort hotel that has seen better days”

    This is a full resort complete with massive pool (+ pool bar) amazingly big rooms and fairly luxurious surroundings. The hotel is quite dated however and good have been better maintained as it is in obvious need of a renovation. The rooms are wonderful (although our bathroom had a bit of a wobbly sink and was rather small given the huge size of the room/living room), the pool is fantastic and has the best water slide I've seen outside of a theme park and gym is quite good too. Kamala beach is fairly nice for beaches on the north of the island (probably the best after the finer sand beaches in the south like Kata/Karon) and for Phuket is fairly clean, although there were works going on at Cafe Del Mar which were a bit intrusive. Staff are friendly and helpful. Breakfast is overpriced and a bit mediocre. Location is fairly remote and quiet but would definitely recommend for a family with a car (there are a few local shops/restaurants next to the hotel but the nearest ones apart from these are not really walkable)

    Reviewed October 23, 2017

    Dear Daniel Thank you very much for staying with us at Swissotel Resort Phuket Kamala Beach. I am glad you have had an enjoyable stay with us and thank you for taking time to let us know your feedback. Yes I do admit that our bathrooms of our 2-bedroom suites are a bit small. Unfortunately there is little we can do at this stage about it. I have noted your feedback about the breakfast. We are currently working together with our F&B team to create a new breakfast experience which will be soon available for our guests. Our location is quite accurately marked here on Agoda, so all our guests are very well aware. It is only about 10-15 minutes walk to Kamala Beach and only 20 minutes drive to Patong. We are offering a daily shuttle service to Patong for our guests. Once again thank you for staying with us and I hope to welcome you back anytime soon! Kind regards Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

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    Swissotel Suites Phuket Kamala Beach
    8.0
    Excellent
    Loh from Singapore
    Family with young children
    Two-Bedroom Deluxe Suite
    Stayed 5 nights in June, 2017

    Not too bad considering price”

    Service is excellent here, friendly and welcoming staff. Rooms are old and worn, only 1 small toilet in a deluxe suite, definitely not enough for a family of 5. It's acceptable but can be very much improved. Read online reviews that the pool would be noisy at night but didn't happen in our 5 nights stay even over the weekend - this hotel is really quiet. Not much people. Even the massage palour outside - its often empty. I was really excited about the kids club but was disappointed. Nice for an hour play or so but anything longer then that kids will get bored. Staff are friendly enough but unenthusiastic about playing with kids. Caught a staff playing mobile games while doing an activity with a child. Pool is great but pool towels stink like hell, it needs a change!! You'd be sorely disappointed if you like patong's atmosphere. Kamala beach is good, beach beds, cleaner and has lifeguards. Surin beach don't bother. It's like a junk beach.

    Reviewed June 14, 2017

    Dear Loh Thank you very much for staying with us at Swissotel Resort Phuket Kamala Beach. I appreciate your feedback and thank you for taking time to write to us. I am happy to hear that you have enjoyed your stay with us. I have noted your feedback about our kids club. The aim to have a kids club is that our young guests are engaged and busy throughout the day and parents can relax at the pool or also play with them. I fully agree with you!. I have had a word with our recreation manager already to make sure that our team at the kids club is more engaging with the youngsters and I do apologize that your kids have not experienced that. Rest assured i will make sure that the staff is re-trained and further made aware of their duties. Once gain thank you for staying with us and I hope to welcome you back soon. Kind regards Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

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