The Crossley Hotel
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8.4
Excellent
/10
(1218 reviews)See what guests said
See map
9.0
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
  • State Library of Victoria540 m
  • Old Melbourne Gaol610 m
  • Emporium Melbourne670 m
  • Federation Square790 m
  • Melbourne Museum860 m
  • Queen Victoria Market1.35 km
  • National Gallery of Victoria1.36 km
  • Melbourne Cricket Ground1.45 km
  • Melbourne Aquarium1.56 km
  • Shrine of Remembrance2.17 km
  • Free Wi-Fi
    2017

    The Crossley Hotel

    51 Little Bourke Street, Melbourne CBD, Melbourne, Australia, - See map
    "Bed was very comfortable, shower pressure was great and the location was fantastic."
    Tina - January 22, 2018
    Exceptional reputation
    Recommended by 88% of guests
    Fantastic breakfast
    86% positive mentions
    Excellent cleanliness
    8.3 rating for cleanliness
    Excellent comfort
    8.3 room quality and comfort
    • 200 meters to public transportation

    • Airport transfer

    • Located in heart of Melbourne

    • Free Wi-Fi in all rooms!

    • Air conditioning

    Property ranking|Compared to 6,142 Melbourne properties
    See all rankings
    Location score
    9.0/10
    Room comfort score
    8.3/10
    Service score
    8.3/10
    Cleanliness score
    8.3/10
    Better than
    98
    %
    of Melbourne properties
    Better than
    98
    %
    of Melbourne properties
    Better than
    97
    %
    of Melbourne properties
    Better than
    97
    %
    of Melbourne properties
    Value for money8.1
    Distance to city center0.5Km
    Location rating9.0
    Nearest airportEssendon Airport (MEB)
    Distance to airport11.3 km

    Rooms available at The Crossley Hotel

    8.3
    Excellent
    Room comfort & quality
    2 Bedroom Apartment
    2 Bedroom Apartment
    ...
    • Room size: 37 m²/398 ft²
    • City view
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    1 Bedroom Apartment
    1 Bedroom Apartment
    ...
    • Room size: 27 m²/291 ft²
    • City view
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    Superior
    Superior
    ...
    • Room size: 34 m²/366 ft²
    • City view
    • 1 queen bed
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    Standard Twin
    Standard Twin
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 2 single beds
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    Deluxe Room
    Deluxe Room
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 queen bed
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    Standard Queen
    Standard Queen
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Double Superior King Bed
    Double Superior King Bed
    ...
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      SUITE ECONOMY PREMIUM
      SUITE ECONOMY PREMIUM
      ...
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        Standard - 1 Bed Requested
        Standard - 1 Bed Requested
        ...
        • Shower
        Enter dates to see prices
        Run of House
        Run of House
        ...
        • Shower
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        What people love about The Crossley Hotel

        • 9.6
          Exceptional
          Staff 

          "Good service, nice staff, room clean, value of money"

          Shu K.

          |

          July 28, 2017

        • 8.0
          Very good
          Location

          "Convenience , easy access to transport & attraction"

          My-Linh

          |

          January 25, 2016

        • 9.6
          Exceptional
          Location

          "Great location easily accessible comfortable room."

          Joseph C.

          |

          July 1, 2017

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        More about The Crossley Hotel

        More about The Crossley Hotel

        8.4
        Excellent

        "Good value , great location and very polite helpful staff"

        Donna

        |

        October 27, 2018

        An overview

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        Most talked about facilities

        Housekeeping
        41 mentions
        Breakfast
        29 mentions
        Internet
        15 mentions
        Taxi
        6 mentions

        What they offer

        8.4
        Excellent
        Bathroom

        "Enjoy the clean and spacious bath room and bath tub."

        Lily

        |

        June 8, 2017

        View all reviews
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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Food and dining

        Breakfast options

        Continental

        Restaurants on site

        Restaurant
        Menu:A-la-carte

        Nearby restaurants

        Australian cuisine
        Australian cuisine
        East End Den
        10 m Australian, Contemporary, European
        Punch Lane
        40 m Australian, European, Gluten Free
        Deli 1884
        60 m Australian, Cafe
        Asian cuisine
        Asian cuisine
        Bamboo House Chinese Restaurant
        20 m Asian, Chinese
        Longrain
        20 m Asian, Gluten Free, Thai
        Gingerboy
        20 m Asian, Gluten Free, Thai
        Gluten Free
        Gluten Free
        Mezzo
        70 m Gluten Free, Italian
        Bomba
        190 m Gluten Free, Mediterranean, Spanish
        Lupino Bistro and Bar
        210 m Gluten Free, Italian

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Reviews of The Crossley Hotel from real guests

        Overall rating
        8.4
        Excellent
        From 1224 reviews
        Provided by verified guests of
        Agoda Reviews (390)Booking.com Reviews (828)
        Rating via Agoda8.2
        /
        10
        Cleanliness8.3
        Facilities7.8
        Location9.0
        Room comfort and quality8.3
        Service8.3
        Value for money8.1
        High score for Melbourne
        Rating
        9+ Exceptional (79)
        8-9 Excellent (84)
        7-8 Very Good (104)
        6-7 Good (36)
        <6 Below Expectation (27)
        Time of the year
        Mar - May (82)
        Jun - Aug (74)
        Sep - Nov (85)
        Dec - Feb (89)
        All guests (390)
        All room types
        All languages

        Show reviews that mention 

        Showing 330 verified guest comments
        12345
        9.6
        Exceptional
        Tu from Australia
        Couple
        Standard Twin
        Stayed 2 nights in June, 2019

        Clean Rooms and Excellent Location”

        The hotel’s location is its best feature. It is surrounded by many quality restaurants and bars, and very close to several theatres. Our room was on the second floor, so we could here cleaning trucks passing by at dawn. I would recommend a higher floor for light sleepers. The rooms are clean and the beds are very comfortable ( it felt like sleeping in my own bed at home). The staff were helpful and welcoming, checking in was quick and easy. Perhaps the only small problem was our shower was a bit noisy to begin with, but that went away after a minute. The water pressure in the shower is very good. Currently, the hotel is undergoing some refurbishment, so there are protective covers in the elevator. As we were only in Melbourne for 2 nights, we were out most of the day and only came back to the hotel to sleep. If clean rooms, comfortable beds, and convenient location are what you’re looking for, then I would highly recommend this hotel.

        Reviewed July 04, 2019
        7.6
        Very good
        Tamara from Australia
        Solo traveler
        Standard Twin
        Stayed 3 nights in July, 2019

        Exception Customer Service”

        On this occasion the hotel was closing during our booking and the Property manager was exceptional in rebooking us at an alternate hotel and followed up with additional support for all of my enquiries.

        Reviewed July 17, 2019
        10.0
        Exceptional
        Mrs from Australia
        Couple
        Standard Twin
        Stayed 1 night in March, 2018

        Excellent location and facilities”

        So convenient if travelling by public transport. Free tram up Bourke street to Spring st and then walk back down Liverpool lane and first on left. Not even 2 minutes. Access was available early which was appreciated after long flight. Thanks Crossley Hotel Staff we will be back

        Reviewed April 03, 2018
        10.0
        Exceptional
        Keith from Australia
        Couple
        Stayed 1 night in May, 2017

        Great Value - perfect location”

        We had never stayed in this part of Melbourne before. Absolutely loved it. The room we had was very modern, clean, and located in a perfect part of the CBD. The staff were friendly and helpful. I can't really find a fault with this place. We will definitely stay here again next time we are in Melbourne.

        Reviewed May 19, 2017
        8.3
        Excellent
        Wei from Malaysia
        Family with teens
        Standard Queen
        Stayed 3 nights in February, 2015

        Good location & great staff”

        Location, staff, wifi

        The hotel is very close to Chinatown and there are many eateries within walking distance, and China Bar is just opposite the hotel. The hotel is okay; room is normal and acceptable and might not be the 4-star hotel you would expect. Cleanliness is acceptable. Free wifi is good, and at the business centre, there is computer and printer for guests' use. However there are few steps to climb before lobby, and is quite troublesome especially if you have a huge luggage. The lift is quite small and cramped and made jerking movements, probably in need of maintenance. The staff are all friendly, polite and helpful, especially Eve who assisted us promptly and very helpful when giving information on events at Melbourne. Overall an acceptable and not bad hotel.

        Reviewed March 02, 2015
        8.0
        Excellent
        Kenny from Malaysia
        Business traveler
        Superior
        Stayed 2 nights in December, 2014

        Good Stay..”

        Clean, Spacious, free WIFI, free MOVIES!!

        Overall stay is really good, located at the 'beginning' of Lt Bourke St, but no problem, still within the Chinatown, 2 min walks down the street, you will find all the restaurants & shops.. then, you will reach the CBD.. downhill walking but when return, will be uphill direction.. The lif is a little old but functioning well.. the room.. clean, spacious & apartment-liked facilities.. excet that, no washing machine & dryer.. Best thing is.. free WIFI & they provide 4 movie channels with all the latest movies for FREE!! really a surprise.. Good hotel..will definitely return!

        Reviewed December 23, 2014
        9.3
        Exceptional
        Shachar from Israel
        Business traveler
        Standard Queen
        Stayed 2 nights in September, 2014

        It was great”

        Location, Nice rooms, Nice staff

        As usual it was great to be staying at the Crossley Hotel in Melbourne. I have been staying there for quite a few times in the last few years and I liked it every time. The location is great - in the middle of the city, next to China Town and very close to tram and train stations. There is lots to see, eat and do in this area. The staff is friendly and the rooms are very nice.

        Reviewed October 01, 2014
        9.0
        Exceptional
        Joon from Malaysia
        Couple
        Superior
        Stayed 8 nights in August, 2014

        Wonderful stay...”

        1) Excellent location, 2) Friendly and attentive staff, 3) Comfortable room

        One of my preferred hotels to stay in Melbourne given its excellent location, competitive rates, friendly staff, clean and comfortable room. Plenty of good restaurants in the vicinity and Bourke Street Mall shopping belt is under 10-minute walk away.

        Reviewed September 02, 2014
        8.7
        Excellent
        Joon from Malaysia
        Couple
        Superior
        Stayed 8 nights in May, 2014

        Overall a very pleasant stay.”

        1) Strategic location. 2) Wonderful restaurants in vicinity. 3) Close to Bourke Street Mall, main shopping belt.

        1) Staff were warm, friendly and always helpful. 2) Daily housekeeping was carried out. 3) Small kitchenette provided. 4) Spacious room. 5) Wonderful restaurants across the hotel and within maximum 15 minutes walking distance. 6) Close to Bourke Street Malll and Swanston Street, the main shopping belt.

        Reviewed May 27, 2014
        8.7
        Excellent
        Conrad from Singapore
        Family with young children
        Standard Queen
        Stayed 7 nights in March, 2013

        The customer service was fantastic”

        Clean, good customer service and near to many restorants

        great and satisfy. the hotel is clean, customer service was helpful and very flexible. fast internet/wifi access and the hotel is located near to many cafes and restaurants and easy access to public transports

        Reviewed April 06, 2013
        9.0
        Exceptional
        Neale from Australia
        Couple
        Standard Queen
        Stayed 1 night in January, 2013

        Good hotel”

        Great location - close to theatres and resteraunts

        The hotel has been around a long time - but obviously been renovated. The room were very clean and the bed comfortable. We were upgraded on out arrival which was great. The staff are very helpful and and cheerful. This is a good hotel for a short stay in Melbourne. It is very close to all the attractions

        Reviewed January 07, 2013
        9.3
        Exceptional
        Frederick from Australia
        Business traveler
        Standard Queen
        Stayed 4 nights in December, 2012

        A lovely hotel you will feel sorry to miss”

        Best location in the city, very good service, clean and tidy, proximity to all restaurants, shopping and amenities

        This is a very lovely hotel located well within the China Town and yet not be disturbed by the flowing of people or traffic. There are restaurants of all kinds around the hotels within walking distance. This hotel has excellent management, courteous and friendly staff, and good facilities such as offering of free internet and computers (!) in the hotel business area, and also free in-house movies. The room is clean and cozy. The bed is large and comfortable. The cleaning ladies have done a good job to the cleaning and provisions of necessities within the room every day. Again, it is situated well within walking distance to big shopping and leisured areas like The Myer, David Jones, coffee shops, Cafe, exotic bars and more... Besides, it is closely linked with transport such as trams, bus and trains.

        Reviewed December 09, 2012
        8.7
        Excellent
        Hunny from India
        Couple
        Standard Queen
        Stayed 1 night in January, 2012

        fabulous service ”

        best feature of the hotel was the bed . it was so cmfortable.

        the front desk staff were very helpful and the room was very well presented. the staff in the restaurant offered a discount on our breakfast as we only had a small meal. very helpful in organising cabs and transfers. would definately stay again.

        Reviewed January 19, 2012
        10.0
        Exceptional
        Vv from Malaysia
        Family with teens
        Standard Twin
        Stayed 3 nights in December, 2018

        Great location, nice and helpful staff.”

        Very friendly and helpful staff. Great location to stay. Short distance to the tram station. Very convenient to china town and the tram station. The room and the toilet is very clean. Strongly recommend it!

        Reviewed December 17, 2018
        9.2
        Exceptional
        Francesca from United Kingdom
        Couple
        Standard Queen
        Stayed 2 nights in March, 2018

        Great location”

        Well placed to access trams and shopping. Rooms a good size though maybe moving towards looking a little tired. Continental breakfast good, lots of alternative choices within a few minutes walk from hotel. Good value.

        Reviewed March 23, 2018
        8.0
        Excellent
        Skye from Australia
        Couple
        Stayed 2 nights in March, 2018

        Excellent Location, Great Value!”

        Great price for accommodation located in the heart of the CBD! Rooms are tidy and clean - bathrooms could do with a refresh, however happy to not let this be a concern as the location and price makes up for this! Staff are friendly and polite.

        Reviewed March 05, 2018
        8.4
        Excellent
        Robin from Australia
        Couple
        Standard Twin
        Stayed 2 nights in December, 2017

        Excellent”

        The Crossley is ideally located in Melbourne's China Town and close to trams in Bourke and Collins Streets, and Parliament train station. We had a minor problem with an account but this was quickly rectified without any problems. Breakfast bar had a good selection of fruits, pastries, cereals and beverages.

        Reviewed December 15, 2017
        8.0
        Excellent
        Dawn from Australia
        Couple
        Stayed 1 night in January, 2017

        Nice but noisey!”

        Great location ..but we thought because our room was over a small alley way that it would be peaceful .. but we had interrupted sleep continuously till 5am. So many revelers down that alley ... not sure if it was at the pizza place or where why they were there

        Reviewed January 23, 2017
        5.6
        STEPHEN from United Kingdom
        Couple
        Standard Queen
        Stayed 3 nights in November, 2015

        not a pleasant stay ”

        great location on the hotel for China town but that sums it up. The room wasn't 100% clean from the last customers. Had random people knocking on doors during the night and making a fair bit of noise. This was an agoda secret hotel deal and I wasn't impressed after our stay. sorry but not.

        Reviewed November 26, 2016
        8.0
        Excellent
        Jacqueline from Australia
        Couple
        Standard Queen
        Stayed 3 nights in September, 2016

        Good location and overall hotel”

        Overall really good hotel and we would stay again. The room was a good size and bed was comfy and we didn't get woken up by noise from outside or the corridor. Some of the staff were fantastic and went out of their way to help us, one other let the rating down to be a 5/5.

        Reviewed September 27, 2016
        12345
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        The Crossley Hotel
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        • Exceptional location
        • State Library of Victoria
        • Parliament Railway Station is within 0.2 km