The Klagan Regency Hotel
Superior - King Bed The Klagan Regency Hotel
Lobby The Klagan Regency Hotel
Lobby The Klagan Regency Hotel
See all 33 photos
Removed from saved list
7.5
Very good
23.0% this month
/10
(2307 reviews)See what guests said
See map
7.4
Very good
Location rating score
Very good location
Parking
Available
  • Hypermall20 m
  • 1Borneo Hypermall190 m
  • One Borneo Hypermall260 m
  • University Malaysia Sabah820 m
  • Sabah University of Malaysia Kota Kinabalu1.17 km
  • Hospital Wanita Dan Kanak-Kanak Sabah2.58 km
  • Oceanus Waterfront Mall3.9 km
  • Handicraft Market3.93 km
  • Larry & Vince Farmstay4.21 km
  • North Bus Terminal4.55 km
  • Free Wi-Fi

    The Klagan Regency Hotel

    TB-00-01, 1Borneo Hypermall, Jalan UMS, 1 Borneo, Kota Kinabalu, Malaysia, 88450 - See map
    "Breakfast spread are good, tasty food & cafe is very clean."
    KHIRRIAH I. - January 11, 2019
    Exceptional reputation
    Recommended by 92% of guests
    Very good service
    7.7 rating for service
    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Bar

    • Fitness center

    This property is in high demand!

    Booked 64 times | 6 travelers are looking at this property right now

    Property ranking|Compared to 2,237 Kota Kinabalu properties
    See all rankings
    Room comfort score
    7.5/10
    Room size
    45 sqm.
    Service score
    7.7/10
    Cleanliness score
    7.6/10
    Better than
    97
    %
    of Kota Kinabalu properties
    Bigger than
    93
    %
    of Kota Kinabalu properties
    Better than
    92
    %
    of Kota Kinabalu properties
    Better than
    92
    %
    of Kota Kinabalu properties
    Value for money7.6
    Distance to city center10 km
    Location rating7.4
    Nearest airportKota Kinabalu International Airport (BKI)
    Distance to airport13.4 km

    Rooms available at The Klagan Regency Hotel

    7.5
    Very good
    Room comfort & quality
    Standard Room
    Standard Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 32 m²/344 ft²
    • City view
    Enter dates to see prices
    Suite
    Suite
    ...
    • Room size: 65 m²/700 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe - King Bed
    Deluxe - King Bed
    ...
    • Room size: 39 m²/420 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier
    Premier
    ...
    • Room size: 39 m²/420 ft²
    • City view
    Enter dates to see prices
    Superior - King Bed
    Superior - King Bed
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Twin Bed
    Deluxe Twin Bed
    ...
    • Room size: 39 m²/420 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Superior Twin Room
    Superior Twin Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Presidential Suite
    Presidential Suite
    ...
    • Non-smoking
    • Shower and bathtub
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Non-smoking
    • Shower and bathtub
    Enter dates to see prices

    What people love about The Klagan Regency Hotel

    • 8.0
      Very good
      Location

      "Good location, comfortable rooms,"

      Kok S.

      |

      October 27, 2016

    • 8.8
      Excellent
      Breakfast

      "The meals for breakfast is nice."

      Siti B.

      |

      January 3, 2019

    • 4.4
      Review score
      Staff 

      "Staff were friendly and helpful."

      Pamela D.

      |

      December 16, 2018

    Up to 30% off with Agoda Insider Deals!

    Prices drop the moment you sign in!

    Sign in now
    More about The Klagan Regency Hotel

    More about The Klagan Regency Hotel

    7.2
    Very good

    "Pros : Spacious area including bathroom."

    Dk S.

    |

    March 5, 2018

    An overview

    Show less

    What they offer

    10.0
    Exceptional
    Breakfast

    "Good spread of breakfast selection."

    Hadijah

    |

    December 2, 2018

    Read more reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    Continental

    Restaurants on site

    Libaran
    Cuisine:Asian, International
    Menu:Buffet, A-la-carte

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

    Show less

    Reviews of The Klagan Regency Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (2307)Booking.com Reviews (223)
    7.5
    /
    10
    Very good
    23.0% this month
    Cleanliness7.6
    Facilities7.4
    Location7.4
    Room comfort and quality7.5
    Service7.7
    Value for money7.6
    High score for Kota Kinabalu
    Rating
    9+ Exceptional (230)
    8-9 Excellent (254)
    7-8 Very Good (548)
    6-7 Good (284)
    <6 Below Expectation (401)
    Time of the year
    Mar - May (512)
    Jun - Aug (437)
    Sep - Nov (382)
    Dec - Feb (386)
    All guests (2307)
    All room types
    All languages

    Show reviews that mention 

    Showing 1717 verified guest comments
    12345
    10.0
    Exceptional
    Ping from Malaysia
    Couple
    Superior - King Bed
    Stayed 2 nights in May, 2019

    Nice service, nice environment”

    1. Near Shopping Mall -just walk through a path then reached Shopping Mall. -the security is good. We need to use room card to scan before we open the door go to Shopping mall 2. Nice service -bell boy help to carry luggage to lobby once we reached hotel -bell boy help to open lobby door while we enter lobby -front Office willing to help as our room door cant open 3. Breakfast in hotel -various type of food u can choose for your breakfast -got nice view while having breakfast

    Reviewed June 04, 2019
    8.8
    Excellent
    HASRUL from Malaysia
    Family with young children
    Deluxe - King Bed
    Stayed 2 nights in July, 2019

    Excellent”

    big rooms and comfortable

    Reviewed July 23, 2019
    10.0
    Exceptional
    mohd from Malaysia
    Family with young children
    Superior - King Bed
    Stayed 1 night in July, 2019

    Gd”

    Gd

    Reviewed July 09, 2019
    9.2
    Exceptional
    Mohammad from Brunei Darussalam
    Family with young children
    Superior - King Bed
    Stayed 3 nights in December, 2018

    Value for money”

    Location a bit far from the city centre. Parking was hard to find (in front of the hotel). It was RM6 for 5 hours and free from 10pm to 10am. But overall, it was okay. Two thumbs up for the clean room, functioning water heater and superb customer service

    Reviewed January 07, 2019
    8.8
    Excellent
    Siti from Malaysia
    Couple
    Deluxe - King Bed
    Stayed 1 night in December, 2018

    Strategic location for customers ”

    Value for money, easy to get anything your needs because this hotel were attached with the mall. The meals for breakfast is nice. But still has a thing should to change or improve is the equipment in the room. For example the remote tv is be can’t used. This small thing can influence your hotels service. Please take it as a good advice for your hotel improvement.. Thank you.

    Reviewed January 03, 2019
    10.0
    Exceptional
    Florence from Malaysia
    Family with young children
    Deluxe - King Bed
    Stayed 1 night in December, 2018

    Helpful staff and good stay experience”

    The staff is friendly and helpful. Because it is a Christmas season, they provide a complimentary for us and a warmth writing card. Just they don't have a parking for visitor and we end up paying rm22 for the parking fee at the 3rd floor. Overall, everything is good. We will plan again for the next trip again.

    Reviewed December 27, 2018
    8.0
    Excellent
    mazlan from Malaysia
    Family with young children
    Superior - King Bed
    Stayed 2 nights in September, 2018

    nice stay this time around”

    i somehow happy with my stay this time around, as compared to the previous one. main reason - the aircond! last time, even after numerous complaint, they dont fixed the problem (aircon not functioning). this time, somehow, they fixed it by not have to come to the room, just probably by switching on some switch, and the aircon cooled again!

    Reviewed October 01, 2018
    6.4
    Good
    Nor from Malaysia
    Business traveler
    Deluxe - King Bed
    Stayed 2 nights in July, 2019

    Good”

    Because they have large tourist groups (i think from mainland china) over, it makes the hotel very noisy and cleanliness not well kept. The rooms wasnt sound proof so u could hear these very loud & noisy people. Having buffet breakfast is like going into chinatown market with extremely noisy & rude people shouting and haggling for food. The toilets at lobby was dirty. The toilet in my room also had blockage issues. Only plus side is the room was big and comfortable and the hotel is attached to a mall. Quite far from the city & airport so you'll be stuck in traffic to go to town/airport.

    Reviewed July 05, 2019
    8.4
    Excellent
    Mei from Malaysia
    Solo traveler
    Superior - King Bed
    Stayed 4 nights in July, 2019

    Comfortable staying”

    Pros: Friendly staff, clean room, cool air conditioning, tasty breakfast meal, good room cleaning service Cons: Mild faulty of the bathtub tap, internet access sometimes disconnected

    Reviewed July 19, 2019
    8.0
    Excellent
    Rosinah from Brunei Darussalam
    Family with young children
    Superior - King Bed
    Stayed 2 nights in March, 2019

    Service, staff and rooms”

    Fast service, helpful staffs, upgraded from superior to deluxe rooms with no extra charge, to fulfilled our pre-request for connecting rooms. However maintenance and improvement needed to some equipment in the toilet, and make floor levelled. Overall stays were good. recommended.

    Reviewed March 22, 2019
    8.0
    Excellent
    Mohd from Malaysia
    Family with young children
    Superior - King Bed
    Stayed 1 night in April, 2019

    Third time staying here and happy”

    Breakfast is good, the location is within the mall and TGV cinema

    Reviewed June 13, 2019
    10.0
    Exceptional
    MUHAMAD
    Couple
    Superior - King Bed
    Stayed 2 nights in April, 2019

    Good facilities and services”

    Very good facilities. They change my room from superior to deluxe. Really happy :) The staffs all are friendly.

    Reviewed May 02, 2019
    9.2
    Exceptional
    Alviana from Malaysia
    Family with young children
    Superior - King Bed
    Stayed 2 nights in June, 2016

    Exceptional”

    Nice clean hotel. The swimming pool is not as great as pictured, but still fine for swimming. The room is spacious with nice bathroom with bathtub. You can get a parking pass with some deposit if you have car.

    Reviewed April 13, 2017
    10.0
    Exceptional
    noraini from Brunei Darussalam
    Family with young children
    Superior - King Bed
    Stayed 1 night in March, 2017

    Good location and acceptable room”

    Our stay was great. The location was within the shopping mall itself. We booked 2 rooms with connecting doors. Great for family with many children. Our room were cosy and with pool view. Our kids enjoy the pool since it was shade from the sun.

    Reviewed March 23, 2017
    9.2
    Exceptional
    Nurul from Malaysia
    Business traveler
    Superior - King Bed
    Stayed 1 night in February, 2017

    Comfort bed ”

    The location is great. The view of cities seen clearly from my room. I just can switch of the light and open the curtains wide. Enjoying the night view of kk city from my room. The bed is comfort but the pillow smells weird. I dont know if the housekeeper change the pillow case or not. The toilet is clean and iron board, iron and hairdryer are provided too. i will come back and stay here again.

    Reviewed February 23, 2017
    9.6
    Exceptional
    lili from Malaysia
    Couple
    Deluxe - King Bed
    Stayed 2 nights in September, 2016

    Value for money”

    Considering the price we paid for the room I think Klagan is a good hotel. But since it's a newly refurbished hotel there was paint smells everywhere. The mall connected to this hotel is superb, I can find just about anything there. My overall stay was good.

    Reviewed October 04, 2016
    8.0
    Excellent
    SAMUEL from Malaysia
    Solo traveler
    Superior - King Bed
    Stayed 1 night in July, 2016

    One Night stay”

    The room was huge.. Has bath tub with everything in the washroom functioning well.. It has a see-through glass from bed to washroom but there's a curtain provided.. swimming pool is clean.. The gym and it has only 2 gym equipment.. The food was awesome.. many choices.. WOULD PLAN AND STAY AGAIN..

    Reviewed August 03, 2016
    8.0
    Excellent
    wendy from Malaysia
    Family with young children
    Suite
    Stayed 1 night in January, 2016

    Need To Pay Deposit”

    Very Comfortable Room, Air-Condition Needed Some Times To Cool The Whole Room, Attached to Major Mall, Very Convenient to find food, The Only Downside was I was asked to pay RM100 deposit which I wasn't aware of.

    Reviewed May 23, 2016
    8.0
    Excellent
    rahul from India
    Business traveler
    Superior - King Bed
    Stayed 2 nights in October, 2015

    Good Location but no free parking”

    location near mall, high floors, internet in room

    I was unlucky that I visited when they had just carried out a pest control, and hence there was a constant foul smell that I had to bear. That spoilt my otherwise pleasant experience at the hotel. Well located next to one borneo mall, you will get public taxis just outside, and importantly rates are written to all destinations at the taxi stand, so that helps however, if you drive by yourself, its inconvenient to find parking space, and every entry is MYR 6, thats quite steep. i didnt get time to use the well publicised pool and fitness center, so no comments on them.

    Reviewed November 02, 2015
    8.0
    Excellent
    Fei from Malaysia
    Business traveler
    Superior - King Bed
    Stayed 3 nights in August, 2015

    Location”

    Location, staff performance, dinning

    This previous is the novotel hotel, but change the management recently. Stay for this hotel many time due to this location is near my customer office. Location is good, in shopping center area, you can easily get food. and also this shopping center got cinema.

    Reviewed October 06, 2015
    12345
    This is a popular property. Don't miss out!

    Back to search results

    Back to room choices

    |

    Dismiss

    The Klagan Regency Hotel
    |Very good 7.5
    ×
    Check in. Step out.
    Experiences on Agoda. Because your room is just the beginning.

    • Very good location
    • Jesselton Point