The Ritz-Carlton, Osaka
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Club Superior Room, Club level, Guest room, 1 King - Bed The Ritz-Carlton, Osaka
Lobby The Ritz-Carlton, Osaka
Interior view The Ritz-Carlton, Osaka
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8.8
Excellent
/10
(270 reviews)See what guests said
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8.4
Excellent
Location rating score
Excellent location - 1.64 kilometers from city center
Parking
Available
  • Sankei Hall BREEZE160 m
  • Breeze Breeze160 m
  • Joyuji Temple230 m
  • Umesan Koji240 m
  • Billboard Live Osaka260 m
  • Herbis Plaza / Herbis Plaza Ent280 m
  • A'cross Travellers Bureau310 m
  • Godai Tomoatsu Seiasho Nishi Choyokan Monument310 m
  • Osaka Central Post Office310 m
  • HERBIS Osaka320 m
  • Free Wi-Fi

    The Ritz-Carlton, Osaka

    2-5-25 Umeda Kita-ku, Umeda, Osaka, Japan, 530-0001 - See map
    "Room - I had a corner room which was lovely, the space and a working table makes everything so nicely laid out, and everything you need is there."
    Peklui - March 26, 2018
    Exceptional cleanliness
    9.4 rating for cleanliness
    Exceptional comfort
    9.2 room quality and comfort
    • 370 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    • Sauna

    Cheaper than 98% of all properties in Osaka in the last 24 hours

    Compared to 13,959 Osaka properties at Agoda for various dates

    Property ranking|Compared to 13,959 Osaka properties
    See all rankings
    Service score
    9.2/10
    Cleanliness score
    9.4/10
    Room comfort score
    9.2/10
    Room size
    41 sqm.
    Better than
    99
    %
    of Osaka properties
    Better than
    99
    %
    of Osaka properties
    Better than
    99
    %
    of Osaka properties
    Bigger than
    99
    %
    of Osaka properties
    Value for money8.3
    Distance to city center0.5km
    Location rating8.4
    Nearest airportOsaka International Airport (ITM)
    Distance to airport11.3 km

    Rooms available at The Ritz-Carlton, Osaka

    9.2
    Exceptional
    Room comfort & quality
    Japanese Suite, Suite, 5 Twin/Single Bed(s) futon, City view
    Japanese Suite, Suite, 5 Twin/Single Bed(s) futon, City view
    ...
    • Room size: 78 m²/840 ft²
    • City view
    • 5 futons
    Enter dates to see prices
    Club Deluxe Room, Club level, Guest room, 1 King, City view
    Club Deluxe Room, Club level, Guest room, 1 King, City view
    ...
    • Room size: 51 m²/549 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Junior Suite, Club level, Junior Suite, 1 King
    Club Junior Suite, Club level, Junior Suite, 1 King
    ...
    • Room size: 64 m²/689 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Superior Room, Club level, Guest room, 1 King
    Club Superior Room, Club level, Guest room, 1 King
    ...
    • Room size: 43 m²/463 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Suite, Club level, 1 Bedroom Suite, 1 King, City view
    Club Suite, Club level, 1 Bedroom Suite, 1 King, City view
    ...
    • Room size: 76 m²/818 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Room, Guest room, 1 King, City view, Corner room
    Deluxe Room, Guest room, 1 King, City view, Corner room
    ...
    • Room size: 51 m²/549 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior Room, Guest room, 1 King, City view
    Superior Room, Guest room, 1 King, City view
    ...
    • Room size: 43 m²/463 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    The Ritz-Carlton Suite, Presidential Suite, 1 King
    The Ritz-Carlton Suite, Presidential Suite, 1 King
    ...
    • Room size: 233 m²/2508 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Skyview Superior Room, Guest room, 1 King, City view
    Skyview Superior Room, Guest room, 1 King, City view
    ...
    • Room size: 43 m²/463 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Suite, 1 King, City view
    Executive Suite, 1 King, City view
    ...
    • Room size: 76 m²/818 ft²
    • City view
    • 1 king bed
    Enter dates to see prices

    What people love about The Ritz-Carlton, Osaka

    • 10.0
      Exceptional

      "Overall, a very memorable and enjoyable trip!"

      Tak L.

      |

      July 28, 2017

    • 10.0
      Exceptional
      Staff 

      "Nice hotel, warm staff, near shopping centre"

      ying

      |

      October 20, 2016

    • 10.0
      Exceptional
      Staff 

      "Staff were very attentive."

      Peklui

      |

      March 26, 2018

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    More about The Ritz-Carlton, Osaka

    More about The Ritz-Carlton, Osaka

    10.0
    Exceptional

    "Great location, good staff service & value of money"

    Suriana

    |

    October 5, 2016

    An overview

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    What they offer

    5.6
    Review score

    "Overall, it is a decent 5 star hotel in Japan."

    Wayne

    |

    March 10, 2017

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    American
    Continental

    Restaurants on site

    La Baie
    Cuisine:French
    Menu:Buffet
    Hanagatami
    Cuisine:Japanese, Sushi
    Menu:Buffet
    Xiang Tao
    Cuisine:Cantonese
    Menu:Buffet
    Splendido
    Cuisine:Italian
    Menu:Buffet, A-la-carte

    Nearby restaurants

    Japanese cuisine
    Japanese cuisine
    Hanagatami
    20 m Japanese, Sushi
    Jitsuenteuchiudon Kineya Herbisplaza
    20 m Japanese
    Grilled Beef Tongue Sendai Henmi
    130 m Japanese
    Cafe
    Cafe
    Starbucks Coffee Osaka Garden City
    90 m Cafe
    Derikafeumesankoji
    240 m Cafe, Mexican
    Miyama Cafe Umesan Kouji
    280 m Cafe
    Asian cuisine
    Asian cuisine
    Xiang Tao
    40 m Asian, Chinese
    Udon Shikoku Nishi-Umeda
    80 m Asian
    Sojibo, Umeda Herbis Osaka
    130 m Asian

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of The Ritz-Carlton, Osaka from real guests

    Overall rating
    9.0
    Exceptional
    From 2473 reviews
    Provided by verified guests of
    Agoda Reviews (270)Booking.com Reviews (965)
    Rating via Agoda8.8
    /
    10
    Cleanliness9.4
    Facilities8.9
    Location8.4
    Room comfort and quality9.2
    Service9.2
    Value for money8.3
    High score for Osaka
    Rating
    9+ Exceptional (96)
    8-9 Excellent (46)
    7-8 Very Good (37)
    6-7 Good (11)
    <6 Below Expectation (6)
    Time of the year
    Mar - May (43)
    Jun - Aug (61)
    Sep - Nov (55)
    Dec - Feb (37)
    All guests (270)
    All room types
    All languages

    Show reviews that mention 

    Showing 196 verified guest comments
    12345
    10.0
    Exceptional
    keng from Malaysia
    Couple
    Superior Room, Guest room, 1 King, City view
    Stayed 3 nights in April, 2019

    No complain”

    Everything is above expectation! Great service, great location, friendly staff too. Buffet breakfast is great too!

    Reviewed May 17, 2019
    10.0
    Exceptional
    Peklui from Singapore
    Solo traveler
    Deluxe Room, Guest room, 1 King, City view, Corner room
    Stayed 4 nights in March, 2018

    Great place which makes you feel at home”

    Had a great stay in Ritz Carlton Osaka for a week. Was there for holiday at the same time meet my Japanese friends. Hotel is well connected and I go by the underpass all the way to Osaka station when it's cold, otherwise walking on the street feels great, and easily. Hotel pick you up at airport bus stop, so it's really helpful. Room - I had a corner room which was lovely, the space and a working table makes everything so nicely laid out, and everything you need is there. Huge comfortable bathroom, the standing shower is a little tight though, but as soon as you are out of shower, you have the whole space you need. Bed is very comfy. Great view during day and night. Breakfast - good spread, the french toast is superb, a must have ! The normal loaf bread was so good that i bought a loaf of it from the hotel bakery to take home! The ambience is also comfortable that i could read my digital papers in peace and relax, just like i do at home. Staff were very attentive. Will be back.

    Reviewed March 26, 2018
    10.0
    Exceptional
    Tak from Hong Kong
    Family with teens
    Deluxe Room, Guest room, 1 King, City view, Corner room
    Stayed 1 night in July, 2017

    Memorable Trip To Osaka”

    This was the first time I went to Japan with my daughter, and it was very exciting and fun for the both of us. There was a member of staff from Macau called Ms. Carman Law, and she was very helpful and welcoming to all of the hotel guests. Ms. Law helped us reserve a dinner in one of Osaka's famous BBQ restaurant and she helped to upgrade our room. One of the best and heartwarming surprises she did for us was coming to see us when she was supposed to have a day off to give my daughter a little present, and accompanied us to the airbus station! This hotel is one of the best (in our opinion) in Osaka, since its in a very convenient environment, its close to lots of malls and outlets, and the service there is simply amazing. Overall, a very memorable and enjoyable trip!

    Reviewed July 28, 2017
    10.0
    Exceptional
    Peter from Hungary
    Family with young children
    Superior Room, Guest room, 1 King, City view
    Stayed 2 nights in July, 2017

    ONE of the best hotels”

    Very nice clean hotel, central location, one of the best of the best hotel. The staff could be more professional but they are certainly 9+ of out of 10. Bed and hotel facilities are good, location is a bit away from the very center of Umeda but its still about 10 min walk from the station. It's certainly value for money,however if i have a chance i would rather stay in the Ritz in Kyoto.

    Reviewed July 15, 2017
    9.3
    Exceptional
    Petch from Thailand
    Solo traveler
    Club Superior Room, Club level, Guest room, 1 King
    Stayed 1 night in October, 2014

    Great concierge ever!!!”

    Concierge, Service, Location

    The best concierge experience!! Ms.Shoko Iwasaki was the best concierge ever! She was very helpful even prior to my arrival, helping me with all difficult restaurant reservations! The club lounge was excellent. Room very comfortable with great view of Osaka city. Well equipped gym is one of the best!

    Reviewed November 09, 2014
    8.0
    Excellent
    Michael from United Kingdom
    Business traveler
    Superior Room, Guest room, 1 King, City view
    Stayed 1 night in September, 2013

    Delightful RC rooms, lacks understanding service”

    Nice rooms, location works well for me, good quality food

    This is a Ritz Carlton so you expect good quality fixtures and service. The rooms are slightly dated but still very nice and much better than other hotels in this area. The staff are attentive but for me I found it almost to the extent of being intrusive. I have stayed at many Ritz Carlton's so it is not that I don't know what to expect but at this standard they need some sensitivity. Another thing I found really annoying was when I purchased things from the Deli I was made to feel like I was a potential thief. The bag was sealed and I was 'escorted' to the door before it was given to me so that I couldn't steal anything on the way out. This happened twice, I commented to the staff, on the feedback requested by the Ritz Carlton directly and asked for someone to contact me - nothing! So my summary is that this is a really nice hotel but lacking in subtlety and understanding with their service.

    Reviewed October 08, 2013
    8.7
    Excellent
    Eng from Malaysia
    Family with teens
    Stayed 1 night in June, 2013

    Classical luxurious centrally located hotel”

    Close to the train station, friendly helpful staff, large rooms

    We checked in early, the staff were helpful despite the break down in communication for a connecting rooms for our family. Otherwise, love the attentiveness of staff from conceirge to room service. Overall, a fabulous hotel

    Reviewed June 09, 2013
    8.0
    Excellent
    Kwong from China
    Couple
    Stayed 3 nights in November, 2012

    Full facilities luxury hotel with large room”

    Rooms are all located on high floor (from 24/F), comfortable bed and good location (very close to the Airport Bus Station)

    friendly front desk staff with great efficiency in completing the check-in process. i arrived earlier (some time around 1100 in the morning) but was able to allocate the room without waiting till the normal check-in time at 1500. hotel is located just 8 mins' walk from the jr osaka station and 5 mins' walk from the herbis plaza airport bus station. very convenient. it's a traditional ritz carlton design hotel - classic with a grand lobby and full facility luxurious rooms which are all located on high floor (from 24/f). as it's close to the christmas time, the hotel is fully decorated, thus creating a very warmth festive feel.

    Reviewed December 06, 2012
    9.3
    Exceptional
    Keith from Singapore
    Couple
    Stayed 4 nights in April, 2012

    Luxury Old-world style hotel in central Osaka”

    Excellent location, high quality furnishing, great service

    Stayed from Friday-Monday night (Easter weekend) to see Osaka and the Sakura blossoms. The hotel was simply lovely - it had an "old-world" style, with plush furnishing, rich timber walls, deep comfortable sofas in the lobby, lounge, fireplace. The room we had was a corner room on 25th floor, with view over the city. Large room, very nice bathroom and toilet, with all the amenities expected of a 6-star hotel.Service from each and every hotel staff member - simply excellent. And tips were refused ! The location was also good, within walking distance of the airport limousine stop (Herbis Plaza terminal) and the train/subway station. Many shops, department stores and restaurants, all within walking distance. Will certainly return in the future !

    Reviewed April 14, 2012
    2.8
    Yuk from Hong Kong
    Couple
    Deluxe Room, Guest room, 1 King, City view, Corner room
    Stayed 1 night in March, 2019

    very poor service”

    service is crap; no doorman; no upgrade even we have gold elite membership; staff doesn't understand english but always reply 'absolutely' with a fake american accent

    Reviewed April 01, 2019
    5.6
    Wayne from Singapore
    Couple
    Superior Room, Guest room, 1 King, City view
    Stayed 3 nights in March, 2017

    Top Hotel in Osaka doesn't have the location, the special hardware or service to impress”

    As per the title, the location of the hotel isn't close to tourist attractions or major business centre or town/city centre although it is not far either. It is just reasonable distance from everything. The building is nothing spectacular although many Ritz are not. The facilities are nothing special. The pool is small, the hotel feels small but not cozy. The service is also nothing to shout about. Overall, it is a decent 5 star hotel in Japan. Just doesn't match the expectation of one of the top hotels in Osaka.

    Reviewed March 10, 2017
    9.3
    Exceptional
    King from Hong Kong
    Family with young children
    Deluxe Room, Guest room, 1 King, City view, Corner room
    Stayed 3 nights in July, 2015

    5-star hotel and first class service”

    Food in the hotel is delicious, Location is excellent, service is very heart touching

    Everything in Ritz-Carlton is excellent. Every member in my family satisfies the service, food, facility in the hotel. The most appreciate item is we can enjoy a high degree of privacy. No one will disturb you when you need to rest. it is really suitable to a family visit. We must stay in Ritz-Carlton again in next visit.

    Reviewed July 20, 2015
    9.7
    Exceptional
    stephane from France
    Couple
    Superior Room, Guest room, 1 King, City view
    Stayed 1 night in November, 2014

    Excellent stay, amazing service”

    Service, location, room

    We moved from an Agoda pre-booked Monterey Osaka hotel which was way below minimum expectation. After a sleepless night of discomfort due to the rough bed, and terrible pillows, and staying only for a couple of nights in Osaka, the nearest, easiest plan was the Ritz. Absolutely great as usual, impeccable service. Yes, it was double the price, but having a room three times the size, absolute cleanliness, comfortable beds and service was prevalent. Recommended with highest ratings.

    Reviewed November 22, 2014
    9.3
    Exceptional
    Amanda from Indonesia
    Family with teens
    Superior Room, Guest room, 1 King, City view
    Stayed 2 nights in October, 2014

    Nice room with great views”

    The room is nice as always Ritz Carlton hotels. The location is near to Osaka Station. A friendly & helpful staffs of the hotel.

    The room is nice & clean. The 2nd time I checked in, the view from my window was just ok. It was better view the first time. The staffs were friendly & helpful however not all staffs can speak basic English well. Anyway, there's not a problem. The location of the hotel is good. With a Osaka station nearby & Hankyu & Hanshin department stores too. We had great time staying here

    Reviewed October 14, 2014
    9.0
    Exceptional
    Hu from Australia
    Couple
    Skyview Superior Room, Guest room, 1 King, City view
    Stayed 1 night in December, 2013

    Overall a Wonderful Experience”

    Superb Service, Comfortable Room, Beautifully Decorated

    I must compliment on the superb service we received at Ritz Carlton Osaka. It was the busiest time of the year, NYE. There were two separate parties going on at lobby and at lounge bar, which was suppose to be close at 1am but food being continued roll out at 12:30 AM. Due to my wardrobe malfunction (shoe-drobe), I called in for super instant glue at 1am and staff were happily assisted me in supplying them to save my ONE and ONLY pair of boot I brought to Kensai. Later at 3 am, my travel companion request extra firm pillows to sleep on and staff also supplied them within next 10 minutes with most attentive and kind attitude. The only flaw were regarding the ventilation system or the cleaning detergent they used in Ritz Carlton Osaka, which is the tiniest flaw I could not decide. The bathroom were gorgeous and spacious in which I could not wait to jump in for a soothing bath. As I got out of the tub, the bathroom was filled with steam and water vapor in which is mixed strongly with the smell of bleach and detergent. The water vapor definitely brought out and amplified greatly on the cleaning product they used to polished the bathroom spotless. I first escaped to toilet for a little room to breath before I ran out of the bathroom as there was no extra ventilation system I could switch on inside the bathroom. The steam and the water vapor were efficiently being eliminated once the door was open but the ventilation in the bathroom is clearly insufficient when the bathroom door was shut. Or could it be about the strong detergent or bleach they chose to polished the room spotless so the steam became a tiny issue? I couldn't decide. Ritz Carlton being a 5 start luxury hotel, an over achiever, still host me with most attentiveness and welcome. And I am sure such a tiny issue would not get away of them overcoming, and achieving excellence.

    Reviewed January 16, 2014
    8.0
    Excellent
    Gerald from United States
    Family with young children
    Stayed 3 nights in June, 2013

    Very nice propertyBUT the staff is a bit officious”

    Room, convenience & quality of the facilitity

    The rooms and hotel were excellent! The staff was somewhat officious, condescending and not as friendly and personable as the staff at the Imperial Hotel in Osaka, where we stayed the last three days of our trip. No one was rude at the Ritz Carlton, just not warm & friendly & inviting.

    Reviewed July 13, 2013
    9.3
    Exceptional
    Hsin from Taiwan
    Couple
    Stayed 1 night in February, 2013

    What a wonderful staying experience!”

    location,location, location

    Wife and kids are quite happy, cause the location of the Hotel is excellent.It only takes few minutes to walk to the biggest shopping area in Osaka. Especially airport limosuine station is also on the next building. the service is just like 'Rits-Carlton' standard. Make you feel comfortable and like valuable customer. You can name a lot.

    Reviewed February 22, 2013
    9.0
    Exceptional
    Colin from Australia
    Couple
    Stayed 2 nights in April, 2012

    Luxurious Hotel”

    Large and luxurious rooms

    the ritz-carlton osaka hotel is a luxurios hotel. the rooms were large and well appointed, with very good amenities. the beds were very comfortable and the rooms were quiet and peaceful. the service was up to expectations of the standard of the hotel. location was not central but within five to ten minutes to train stations.

    Reviewed April 18, 2012
    10.0
    Exceptional
    Lee from Hong Kong
    Solo traveler
    Junior Suite, Guest room, 1 King, City view, Corner room
    Stayed 1 night in November, 2016

    leisure travel”

    good

    Reviewed December 03, 2016
    9.6
    Exceptional
    Cristina from Philippines
    Family with teens
    Superior Room, Guest room, 1 King, City view
    Stayed 4 nights in October, 2016

    Short stay in a nice hotel located at the prime of Osaka”

    Away from noise but not far from the city life

    Reviewed November 03, 2016
    12345
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    The Ritz-Carlton, Osaka
    |Excellent 8.8
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    • Excellent location
    • Umeda Sky Building
    • Nishi Umeda Subway Station is within 0.34 km