The Westin New York at Times Square
The Westin New York at Times Square
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"A very nice hotel, closes to shopping & food"

Wahyu D.

January 13, 2017

Guestroom The Westin New York at Times Square
Guestroom
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Lobby The Westin New York at Times Square
Lobby
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Lobby The Westin New York at Times Square
Lobby
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Interior view The Westin New York at Times Square
Interior view
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Exceptional
Location
9.4
See all 54 photos The Westin New York at Times Square
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The Westin New York at Times Square

Exceptional location
Stay in the heart of New York (NY) - See what's nearby
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Excellent
From 71 reviewsSee what guests said
8.2
Recommended by 90% of guests
  • 90 meters to public transportation

  • Heart of the city

  • Air conditioning

  • Room service [24-hour]

Room choices
8.5
Excellent
Room comfort & quality
This property is in high demand!Last booked 13 hours ago
Premium Deluxe Suite
Premium Deluxe Suite
...
  • 37 m²/398 ft²
  • Non-smoking
  • 1 sofa bed
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Traditional King
Traditional King
...
  • 32 m²/344 ft²
  • Non-smoking
  • 1 king bed
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Traditional Corner King
Traditional Corner King
...
  • 32 m²/344 ft²
  • Non-smoking
  • 1 king bed
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Traditional Double
Traditional Double
...
  • 28 m²/301 ft²
  • Non-smoking
  • 2 double beds
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Grand Deluxe Corner King
Grand Deluxe Corner King
...
  • 37 m²/398 ft²
  • Non-smoking
  • 1 king bed
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Premium King
Premium King
...
  • 32 m²/344 ft²
  • Non-smoking
  • 1 king bed
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Premium Corner King
Premium Corner King
...
  • 32 m²/344 ft²
  • Non-smoking
  • 1 king bed
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Family Room
Family Room
...
  • 37 m²/398 ft²
  • Non-smoking
  • 2 double beds
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Premium Double
Premium Double
...
  • 32 m²/344 ft²
  • Non-smoking
  • 2 double beds
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Grand Deluxe King
Grand Deluxe King
...
  • 37 m²/398 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
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More about The Westin New York at Times Square

More about The Westin New York at Times Square

"The hotel is also very nice and the room is very comfortable..."

Reviewed May 23, 2016

Yopita from Indonesia

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Solo traveler

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Don Shula's Resturant
30 m American, Gluten Free, Steakhouse
Gourmet New York
50 m American
Shake Shack Theater District
80 m American, Fast food
Italian cuisine
Italian cuisine
Mama's Pizza
130 m Italian, Pizza
Il Forno
140 m Italian, Pizza
Don Giovanni
230 m Italian, Pizza
Bar
Bar
Blue Ruin Bar
270 m Bar, Pub
St. Cloud
330 m Bar
The Mean Fiddler
330 m Bar, Irish, Pub

What they offer

"This hotel is awesome"

Mohammed from Saudi Arabia

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Family with young children
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (71)Booking.com Reviews (1316)
8.2
Read reviews from:
Cleanliness8.6
Facilities7.6
Location9.4
Room comfort and quality8.5
Service7.6
Value for money7.6
Provided by verified guests of Agoda
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Room type
Deluxe Double
Traditional King
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Showing 38 verified guest comments
12
6.8
Good
Adla from United Arab Emirates
Group
Traditional King
Stayed 6 nights in February, 2018
Good”
The location of the hotel is good, most attraction areas in time square near you, stuff in the reception are friendly and helpful full, the room service is very slow, the house keeping wasn't very clean, also they took along time to answer calls and pickup the luggages. The hotel lobby has nice internal design, near restaurants and there is a movie theater next door.
Reviewed March 05, 2018
5.6
Hilda from Indonesia
Family with young children
Family Room
Stayed 7 nights in December, 2017
Good Location but with VERY BAD service ”
The worst service among all SPG properties, ranging from front desk to manager especially on how to handle a complain. Highly disappointed.
Reviewed December 28, 2017
6.8
Good
TSUI-LING from United Kingdom
Business traveler
Traditional King
Stayed 7 nights in November, 2017
If it wasn’t for business, I will stay somewhere else. Very noisy as it’s lolaction. ”
The room wasn’t set up properly for two people as we booked. It was set up for 1 person and we booked to stay for 7 nights. I feedback to the room services team that there wasn’t any room service menu. After 3 days we finally see the menu. Don’t expect cleaner will clean the floor. I had some leaquid dropped on the floor and through out our stay, it never got cleaned. I stayed in different Westin hotels, this one the bed was old and you can tell it’s got shapes from the bed surfac. The breakfast is very good. We had our breakfast there every morning. Really recommended. The waiting area near check in desk was well designed and nice to sit there before/after checking in. The area is extremely noisey, due to the bad NYC traffic. At any time any point you will hear the honking and ambulance got stuck due to the bad traffic. Just imagin the noises 24/7.... If it wasn’t for business, I won’t stay there.
Reviewed December 03, 2017
6.8
Good
EUNJEE from South Korea
Business traveler
Deluxe King
Stayed 4 nights in February, 2017
Staff soso”
Nice view, great location but staffs weren't that nice. They unlocked the door so easily without listening carefully. Charging $9 to hot meal isnt fair since there's not much for hot meals.
Reviewed February 13, 2017
7.6
Very good
Wahyu from Indonesia
Couple
Traditional King
Stayed 2 nights in June, 2016
Good Location”
A very nice hotel, closes to shopping & food
Reviewed January 13, 2017
3.2
Michael from United States
Couple
Traditional King
Stayed 3 nights in January, 2017
Run down”
Upgraded king had a bathroom door didn't fully close and a couple of flying insects as roommates
Reviewed January 06, 2017
6.8
Good
Ramani from Singapore
Family with teens
Traditional Double
Stayed 3 nights in December, 2016
Mixed Blessings ”
Front Desk Staff could have been better
Reviewed December 26, 2016
8.8
Excellent
VISWANATHAN from India
Couple
Traditional King
Stayed 2 nights in December, 2016
Good place if you want to go around the NY areas.”
Good staff. Courtesy in abundance.
Reviewed December 25, 2016
6.4
Good
GERMAINE from Singapore
Business traveler
Traditional King
Stayed 8 nights in October, 2016
Poor service attitude”
Poor service- from check in (unfriendly) to housekeeper where they never refill all your toiletries (certain items) every day !!! Had to keep calling them for a refill and the night staff may not understand English all the time!
Reviewed October 23, 2016
7.6
Very good
Peter from United States
Business traveler
Traditional King
Stayed 3 nights in July, 2016
Solidly good and could be better”
Although Times Square is super busy, there's no more central location in New York. This is a very convenient place to stay. The hotel has strong assets - new building, reasonably sized rooms, great Westin beds. Staff was reasonably friendly, too. A little extra attention would move this hotel from satisfactory/good to very good: - curtains that are really opaque - less boring room decor - real milk for the in-room coffee, not tiny packets of powered non-dairy "creamer" - and of course more reasonable prices.
Reviewed July 24, 2016
10.0
Exceptional
Mohammed from Saudi Arabia
Family with young children
Traditional King
Stayed 2 nights in July, 2016
Great”
This hotel is awesome
Reviewed July 23, 2016
7.6
Very good
Lei from China
Couple
Traditional King
Stayed 4 nights in July, 2016
Good location, adequate service, out-of-dated facilities”
Very good location in Times Square. We basically walked to those nearby restaurants, theaters, the department stores on 5th Ave and even Central Park. - This will be the only reason that I stay there again. The facilities are kind of old. You need to ask for almost everything - not sure if this is a US thing. The staff is generally fine but sometimes we feel they're looking for tips too obviously rather than making you happy there.
Reviewed July 12, 2016
8.0
Excellent
Yopita from Indonesia
Solo traveler
Traditional Double
Stayed 5 nights in May, 2016
Heart of the City”
My mother and I had a good time staying at Westin Times Sq. primarily because of the location. It is located between 43rd St and 8th Avenue, so it is not quite smack dab in the middle of the loud noise along Broadway. There is a nice deli across from the hotel, and a few steps up the street there is a quaint little pizzeria that serves really good food at reasonable prices. It is called Bella Vita. Highly recommended. The hotel is also very nice and the room is very comfortable. But the wifi rate is quite expensive, $19.95 per night for high speed. And there isn't much of a view from the regular rooms. Once, the housekeeping skipped our room even after we called to make sure they know we are leaving the room after noon time. So after a long day we came back to unmade beds and full waste baskets. We had to call the front desk twice to get the housekeeping staff service our room at 9 p.m. which is kind of annoying because we were already very tired. I also ordered a package from Amazon, which arrived a bit later than expected, but the FedEx staff seemed annoyed when they had to help me, and the front desk staff didn't seem to care. In short, if the package isn't there they aren't going to help you track it, either. Which is fair, and fine, but still rather disappointing. Other than that, we had a pleasant stay and everything else was good and proper.
Reviewed May 23, 2016
9.2
Exceptional
Elaine from Malaysia
Family with teens
Traditional Double
Stayed 3 nights in May, 2016
Great place to stay”
Near to everything to see
Reviewed May 09, 2016
8.7
Excellent
Lorraine from United States
Business traveler
Deluxe King
Stayed 1 night in March, 2016
Great stay”
Service, location, room cleanlinesd
Great stay
Reviewed March 16, 2016
8.3
Excellent
JESDA from Thailand
Business traveler
Deluxe Double
Stayed 1 night in February, 2016
Great location in Time Square ”
Location, Comfort, Clean
Convenient location for walking to Time Square.
Reviewed February 23, 2016
9.6
Exceptional
Jae from South Korea
Couple
Traditional Double
Stayed 3 nights in February, 2016
nice vacation in Westin NY”
good location, comfortable large beds, polite staff
Reviewed February 15, 2016
7.3
Very good
Jeehye from South Korea
Business traveler
Traditional King
Stayed 2 nights in February, 2016
Convenient location, noisy room, unfriendly staffs”
Location, room size and facility, SPG membership
The location was great and the room was nice and convenient. But the noise from other rooms (especially water noise from bathroom) were loud until late at night, and staffs were surprisingly unfriendly and uneffective. I requested lare checkout as a SPG gold member, and they still made my room keys unvalid past noon of the checkout day, and then made me wait in line with other check-in guests at the front desk in ordet to fix the room key issue. Luggage staffs were also slow and hard to find.
Reviewed February 14, 2016
9.7
Exceptional
Howard from United States
Couple
Traditional King
Stayed 5 nights in December, 2015
Times Square”
Location, comfortable large rooms, polite staff
Very enjoyable
Reviewed January 01, 2016
9.0
Exceptional
Leisha from Australia
Solo traveler
Traditional King
Stayed 3 nights in November, 2015
theres room to swing a cat”
Room size, location, quality
Awesome room size for New York, great location for theatre goers, and whilst close to Times Square if that's what you want, far enough away to avoid. Very disappointed with the supposedly "heavenly" bath. I'm 5'7 and had more of me out of the water than in, which was the whole reason I booked this hotel (room 4430).
Reviewed November 10, 2015
12
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