Wai Ora Lakeside Spa Resort
Wai Ora Lakeside Spa Resort
Wai Ora Lakeside Spa Resort
Wai Ora Lakeside Spa Resort
Wai Ora Lakeside Spa Resort
Wai Ora Lakeside Spa Resort
Wai Ora Lakeside Spa Resort
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8.3

Excellent
/10
(209 reviews)See what guests said
Housekeeping11
View8
Food & Dining5
See map

8.0

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Government Gardens 4.1 km
Rotorua Museum of Art & History 4.2 km
Tamaki Maori Village 4.5 km
Kuirau Park 5.3 km
Lake Rotorua 5.9 km
Te Puia 6.7 km
Rainbow Springs Kiwi Wildlife Park 7.2 km
Whakarewarewa Forest 8.3 km
Waikite Valley Thermal Pools 23.2 km
Wai-o-tapu Thermal Wonderland 26.8 km
Nearby landmarks
Keswick Christian Camp 280 m
Waingaehe Reserve 320 m
All Seasons Holiday Park 390 m
Pohutukawa Drive Reserve 600 m
Holdens Bay Holiday Park & Conference Centre 660 m
Hannahs Bay Reserve 1.2 km
Tiaho Medical Centre 1.2 km
Owhata Pharmacy 1.2 km
Owhata Medical Centre 1.3 km
Fresh Choice 1.4 km
Free Wi-Fi

Wai Ora Lakeside Spa Resort

77 Robinson Ave, Holden's Bay, Holdens Bay, Rotorua, New Zealand, 3042 - See map
  • Free airport transfer

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Sauna

  • Steamroom

Value for money7.9
Distance to city center7 km
Location rating8.0
Nearest airportRotorua Regional Airport (ROT)
Distance to airport1.7 km

Rooms available at Wai Ora Lakeside Spa Resort

Excellent
Room comfort & quality
8.1
Superior Suite
...
  • Room size: 49 m²/527 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Deluxe Double or Twin Room
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 1 king bed or 2 single beds
Enter dates to see prices
Suite with Lake View
...
  • Room size: 49 m²/527 ft²
  • Balcony/terrace
  • 1 sofa bed & 1 king bed
Enter dates to see prices
Guest Room, 1 King
...
  • Room size: 49 m²/527 ft²
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Deluxe Studio
...
  • Room size: 20 m²/215 ft²
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Deluxe Twin Studio
...
  • Room size: 20 m²/215 ft²
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Guest Room, 1 King
...
  • Room size: 49 m²/527 ft²
Enter dates to see prices
Superior Suite with Lake View
...
  • Room size: 49 m²/527 ft²
Enter dates to see prices
Deluxe Double Studio
...
  • Room size: 20 m²/215 ft²
Enter dates to see prices
Double Room Suite
...
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Wai Ora Lakeside Spa Resort?

    Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out.

    How do I get to Wai Ora Lakeside Spa Resort?

    Wai Ora Lakeside Spa Resort is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the "Let us know what you need" section of the booking page to let the resort know you want a complimentary ride, and they will contact you via the Agoda messaging service. A stay at Wai Ora Lakeside Spa Resort also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Wai Ora Lakeside Spa Resort has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the resort.

    Is breakfast offered at Wai Ora Lakeside Spa Resort?

    Start your mornings right, with the continental and buffet breakfast options offered at Wai Ora Lakeside Spa Resort. Adults can enjoy breakfast offered with an additional charge of 25 NZD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

    What are my dining options at Wai Ora Lakeside Spa Resort?

    Wai Ora Lakeside Spa Resort features an on-site restaurant for your dining convenience.

    What is the smoking policy at Wai Ora Lakeside Spa Resort?

    Wai Ora Lakeside Spa Resort does not permit smoking in any of its rooms, but allows smoking in designated areas.

    What restaurants are nearby Wai Ora Lakeside Spa Resort?

    Wai Ora Lakeside Spa Resort’s neighborhood is Holdens Bay which includes popular restaurants such as Mokoia Restaurant.

    What are popular attractions near Wai Ora Lakeside Spa Resort?

    Wai Ora Lakeside Spa Resort’s location in the Holdens Bay neighborhood makes it close to famous attractions including Pohutukawa Drive Reserve.

    What popular natural sightseeing spots are close to Wai Ora Lakeside Spa Resort?

    Wai Ora Lakeside Spa Resort’s nearby natural sights include Keswick Christian Camp and Holdens Bay Holiday Park & Conference Centre located in the same Holdens Bay area.

    Show more questions
    See map

    Explore the neighborhood

    What people love about Wai Ora Lakeside Spa Resort

    • 8.0

      Very good
      Staff 

      "Every Staffs were very friendly and clean."

      Hwayoung

      |

      February 24, 2020

    • 8.0

      Very good

      "The view was lovely and the bed comfy."

      Barry

      |

      July 20, 2020

    • 9.2

      Exceptional

      "The restaurant and massage was great."

      Darlene

      |

      December 12, 2019

    Property ranking|Compared to 218 Rotorua properties
    See all rankings
    Cleanliness score
    8.7/10
    Service score
    8.8/10
    Room comfort score
    8.1/10
    Value for money score
    7.9/10
    Better than
    86
    %
    of Rotorua properties
    Better than
    84
    %
    of Rotorua properties
    Better than
    83
    %
    of Rotorua properties
    Better than
    74
    %
    of Rotorua properties
    Overall rating:

    8.3

    Excellent
    209 reviews
    Cleanliness
    8.7
    Facilities
    8.3
    Location
    8.0
    Read all reviews >
    What travelers say they love:
    Breakfast was plentiful and nicely served for a great price.
    Maree from New Zealand
    Family with older children
    More about Wai Ora Lakeside Spa Resort

    More about Wai Ora Lakeside Spa Resort

    This Maori-themed spa resort, which translates to 'healing waters', is on the scenic Lake Rotorua. Wai Ora Lakeside Spa Resort boasts a lake front location and is just a few minutes from the airport and the Rotorua city center. Popular activities here include visits to some of the 14 lakes, thermal geysers, and buying some excellent Maori crafts. The award-winning Wari Ora Spa uses the healing properties of the water in its treatments and also includes a gourmet spa menu. Dine on site or head over to the city, but before you head back, do try the traditional Maori feast, called the Hangi. Picturesque as well as luxurious, Wai Ora Lakeside Spa Resort makes the trip to Rotorua all the more memorable.

    Show less
    Amenities and facilities
    Excellent
    Facilities

    8.3

    Most talked about facilities

    Swimming Pool

    9 mentions

    Housekeeping

    6 mentions

    Food & Dining

    5 mentions

    Breakfast

    3 mentions

    Languages spoken

    • English
    • Chinese [Mandarin]
    • Filipino
    • German
    • Hindi
    • Japanese
    • Nepali
    • Thai

    Accessibility

    • Wheelchair accessible

    Internet access

    • Free Wi-Fi in all rooms!
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Garden
    • Hot tub
    • Massage
    • Sauna
    • Spa
    • Steamroom
    • Swimming pool [indoor]
    • Swimming pool [outdoor]
    • Ticket services
    • Tours
    • Water sports (motorized)
    • Water sports (non-motorized)

    Cleanliness and safety

    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • First aid kit
    • Physical distancing of at least 1 meter
    • Staff trained in safety protocol
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Bar
    • Kitchen
    • Restaurants
    • Room service [24-hour]

    Swimming & soaking

    • Hot spring bath

    Services and conveniences

    • Concierge
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Laundry service
    • Luggage storage
    • Postal service
    • Safety deposit boxes
    • Salon
    • Smoke-free property
    • Smoking area

    For the kids

    • Babysitting service

    Access

    • Pets allowed

    Getting around

    • Airport transfer
    • Car park [free of charge]
    • Car park [on-site]
    • Shuttle service
    Food and dining
    Breakfast options
    • Continental
    • Vegetarian
    • Full English/Irish
    • Gluten-free
    Restaurants on site

    Mokoia Restaurant

    • Cuisine: International, Local
    • Menu: Buffet
    Location
    77 Robinson Ave, Holden's Bay, Holdens Bay, Rotorua, New Zealand, 3042
    Excellent
    Location

    8.0

    Airports

    • Rotorua Regional Airport (ROT)
      1.7 km
    • Tauranga Airport (TRG)
      50.6 km

    Hospital or clinic

    • Tiaho Medical Centre
      1.2 km

    Cash withdrawal

    • ATM
      1.8 km
    What's nearby

    Popular landmarks

    • Government Gardens
      4.1 km
    • Rotorua Museum of Art & History
      4.2 km
    • Tamaki Maori Village
      4.5 km
    • Kuirau Park
      5.3 km
    • Lake Rotorua
      5.9 km
    • Te Puia
      6.7 km
    • Rainbow Springs Kiwi Wildlife Park
      7.2 km
    • Whakarewarewa Forest
      8.3 km
    • Waikite Valley Thermal Pools
      23.2 km
    • Wai-o-tapu Thermal Wonderland
      26.8 km

    Nearby landmarks

    • Keswick Christian Camp
      280 m
    • Waingaehe Reserve
      320 m
    • All Seasons Holiday Park
      390 m
    • Pohutukawa Drive Reserve
      600 m
    • Holdens Bay Holiday Park & Conference Centre
      660 m
    • Hannahs Bay Reserve
      1.2 km
    • Tiaho Medical Centre
      1.2 km
    • Owhata Pharmacy
      1.2 km
    • Owhata Medical Centre
      1.3 km
    • Fresh Choice
      1.4 km
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-1 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib may be requested directly from the property.
    Children 2-15 year(s)
    Must use an extra bed
    If you need an extra bed, it will incur an additional charge.
    Guests 16 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from15:00
    • Check-out until11:00
    • Reception open until23:00

    Getting around

    • Airport transfer fee0 NZD
    • Distance from city center7 km
    • Travel time to airport (minutes)5

    Extras

    • Breakfast charge (unless included in room price)25 NZD

    The property

    • Non-smoking rooms/floorsYes
    • Number of bars/lounges1
    • Number of floors2
    • Number of restaurants1
    • Number of rooms 30
    • Room voltage240
    • Year property opened2008
    • Most recent renovation2017

    Reviews of Wai Ora Lakeside Spa Resort from real guests

    Provided by verified guests of Agoda
    8.3
    /
    10
    Cleanliness8.7
    Facilities8.3
    Location8.0
    Room comfort and quality8.1
    Service8.8
    Value for money7.9
    High score for Rotorua
    Rating
    9+ Exceptional (46)
    8-9 Excellent (19)
    7-8 Very Good (20)
    6-7 Good (6)
    <6 Below Expectation (20)
    Time of the year
    Mar - May (20)
    Jun - Aug (15)
    Sep - Nov (36)
    Dec - Feb (40)
    All guests (209)
    All languages

    Show reviews that mention 

    Showing 111 verified guest comments
    12345
    9.6
    Exceptional
    Michelle from United States
    Couple
    Deluxe Double or Twin Room
    Stayed 2 nights in April 2019

    Our best accommodation in NZ”

    Cant say enough about this wonderful place. The room was modern and actually had heat, as other places in NZ only gave a space heater. Lovely water area, including 2 large hot tubs, hot water pool, sauna and steam room. The food in the restaurant was outstanding for both breakfast and dinner. After leaving and traveling south for a few days, we actually came back and stayed another night as a stopover because we enjoyed our stay so much. Located a few miles from the main town, but this was not a problem. Much of our enjoyment was because of the staff, particularly Nikola, who we enjoyed talking to. She was very helpful, and seemed genuinely happy to see us return. She treated us like family and took an interest in what we experienced at the hotel and also locally. This made an already great stay even better. All the other staff were nice as well, and they all worked hard. Would highly recommend this hotel.

    Reviewed April 26, 2019

    See room deals

    4.4
    Maree from Australia
    Couple
    Deluxe Double or Twin Room
    Stayed 1 night in April 2019

    Overpriced out of the way hotel”

    Out of the way location, $30 cab fare to Wai Ora. I rang reception 5 times and no one answered and had to walk to reception to get help. Hotel has just changed to smart TVs and the manager struggled to remember the password and spent along time in our room trying to log in. The air con struggled to cool our room which was necessary due to the Rotorua smell outside.

    Reviewed April 12, 2019

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    8.4
    Excellent
    John from New Zealand
    Group
    Stayed 1 night in November 2017

    Group travel with tight timeline ”

    I must say the team were exceptional in personal service. Young man in the Restaurant David Potts excellent Ambassador for New Zealand.. Reception Front Office team which and International mixed group of people went the extra mile for us.. Rooms nicely appointed very clean..

    Reviewed November 17, 2017

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    8.4
    Excellent
    Yuliya from Russia
    Couple
    Stayed 1 night in October 2016

    Affordable & Comfortable ”

    We have stayed in this resort during one of the weekends in October 2016. Our booking was absolutely last minute - as we really didn't plan to stay overnight in Rotorua, but it was getting late and we decided to book a place. So booking was done literally 2-3 hours before we came to check-in & gladly we had no problems with that. The rooms price was about $160 (deluxe studio). The room itself was fairly big and reasonably modern. I would say that the shower was spacious as well, but no bathtub. There were chairs outside of the rooms - sort of like a balcony deck, some of the guests were smoking there, and the smell actually sipped into the room a little. That wasn't that great, but you can live with it. Would be better to have a separate dedicated area for smokers though. The real plus in the hotel for me was hot bathtub and hot mineral pool as well as cold pool as part of the facilities. And of course a central location. We also ordered room service which came quite fast, the presentation of food was great and beef main course was really nice. I wasn't impressed with prawn and scallop started. Overall I would rate this resort 5.5-6 out of 10. But it's definitely so much better than Grand Rotorua hotel.

    Reviewed November 10, 2016

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    8.0
    Excellent
    Natalia from New Zealand
    Couple
    Stayed 2 nights in March 2015

    Nice hotel, quiet location”

    Good restaurant, modern facilities, spacious room

    Everything was good, we hope to stay in this hotel one day in the future again. It's located quite far from the city center/local restaurants in Rotorua, so you need a car to be able to reach those locations. However, this is not a big issue, as the hotel has its own nice restaurant.

    Reviewed March 30, 2015

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    8.7
    Excellent
    Lesley from United Kingdom
    Solo traveler
    Stayed 1 night in December 2012

    Really lovely hotel in a brilliant spot”

    Location was idillic and the hotel amenities were really good

    Only stayed the one night on the way through but it was really pleasant and I was able to take advantage of all of the spa facilities, which were brilliant. The resturant food was exceptional and to be highly recommended

    Reviewed January 02, 2013

    See room deals

    8.0
    Excellent
    Mark from United Kingdom
    Couple
    Stayed 1 night in February 2019

    Nice hotel with excellent lake view.”

    Sadly never had time to fully use facilities, though would have no hesitation in returning.

    Reviewed March 08, 2019

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    6.4
    Good
    Josephine from Australia
    Family with teens
    Deluxe Double or Twin Room
    Stayed 1 night in March 2019

    Good”

    Due to the season and location, lots of flies flying around. Spa facilities and pool are littered with the dead flies and unappealing... rooms are clean and staff are good so unfortunately nothing much the hotel can control...

    Reviewed March 17, 2019

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    2.0
    Pejvak from United States
    Couple
    Stayed 1 night in February 2019

    Manger called me at 10:46 PM to see if I paid for dinner”

    Dear manager is very rude for you to call at 10:46 PM to see if I paid for dinner or not, that’s your problem to know and you woke up my infent. The hotel is also full of bugs. It’s the worst hotel I have been in my entire trip to new zeland.

    Reviewed March 04, 2019

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    9.6
    Exceptional
    Wayne
    Couple
    Stayed 2 nights in May 2019

    Great facility great location Great Staff”

    Nice clean accommodation pleasantly located on shore of Lake Rotorua operated by staff who pay attention to detail. Recommend to everyone cut above the rest

    Reviewed May 21, 2019

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    10.0
    Exceptional
    Jessica from United States
    Couple
    Stayed 1 night in April 2018

    Amazing!”

    Hot tub was so luxurious, great view, super nice staff, loved it!

    Reviewed November 08, 2018

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    10.0
    Exceptional
    megan from United States
    Couple
    Stayed 1 night in August 2018

    Great hotel with friendly staff and lovely amenities”

    Kayla and Nikola are wonderful at making guests feel welcome. we loved our stay in rooms 19 and 20. We only intended to stay 1 night but extended our visit to Rotorua and decided to check back into hotel. I enjoyed the jacuzzi hot tub and felt comfortable walking to/from hotel room in the bathrobe they provided. the grounds are lovely and next time I plan to eat at their restaurant and use the Spa facilities. we will stay again on our next visit

    Reviewed August 26, 2018

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    10.0
    Exceptional
    megan from United States
    Couple
    Stayed 1 night in August 2018

    Lovely stay, we even added a day!”

    Kayla and Nikola provided such a warm welcome. The room was comfy and clean and I took advantage of the jacuzzi/hot tub twice during our stay. I would stay here again and would recommend to friends and family for their visit to Rotorua. Very close to the Redwoods Treewalk which we thoroughly enjoyed as well. Missed experiencing the Spa this visit because it was booked due to a conference occurring same time. We stayed in rooms 19 and 20 and enjoyed the privacy and close proximity to lake.

    Reviewed August 24, 2018

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    9.6
    Exceptional
    Mike from India
    Couple
    Stayed 3 nights in February 2018

    Good place in Rotorua.”

    The good - Great staff. Jeslin was very helpful. Good location near the lake and airport. Nice mineral water pool and tub. Clean and large rooms. Keep it up guys. Cons- Limited and expensive food options and town is far away. Over all highly recommended if you are mobile.

    Reviewed February 25, 2018

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    10.0
    Exceptional
    Jin from South Korea
    Family with young children
    Stayed 2 nights in February 2018

    Great stay”

    We had a great time in Wai Ora. I want to make a comment to the Wai Ora owner to hire more staffs. We arrived at Waiora in late night and there was a duty manager who was helping other customer to cancel their booking. There was no other person who can help us so we were waiting about 20 mins, after our checking in, same duty manager helped us to go to our room. When we had dinner after unpack our bags, she was also doing some serving job in the restaurant. We were wondering now if she was cooking in the kitchen and everywhere. Seriously facility was fine, linen was fine (which is very important for us since my kid is in dust mite allergy), room condition was fine, bathroom was great, tasted of food was good. I just concern with the number of employees. One more thing, there are full of lake flies outside of the room, so we had to run while going to our room from the reception. Once we get to our room, we were okay.

    Reviewed February 20, 2018

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    9.6
    Exceptional
    Stephanie from New Zealand
    Couple
    Stayed 2 nights in January 2018

    A little slice of paradise”

    Looking for a place away from the busyness of town? You can't look past Wai Ora. From the moment we checked in, the staff were friendly and welcoming. We had a great time in the onsite hot tubs and dining at the in-house restaurant for dinner is an absolute must!

    Reviewed January 08, 2018

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    8.0
    Excellent
    Matthew from New Zealand
    Couple
    Stayed 2 nights in October 2017

    Very good”

    Overall good value for money. Friendly staff, Restaurant was a bit pricey and portions small though. Rooms have ranch sliders to enter, but no other windows for light. The spa facilities were good.

    Reviewed October 09, 2017

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    9.6
    Exceptional
    Sanna from Sweden
    Solo traveler
    Stayed 3 nights in November 2016

    Relaxing and beautiful”

    Perfect place for relaxation and rejuvenation, very fresh and well kept and so friendly, kind and helpful staff who really did everything to make my stay pleasant. Beautifully located by the lake and relaxing hot mineralbaths. I will come back.

    Reviewed November 26, 2016

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    10.0
    Exceptional
    Philip from United States
    Couple
    Stayed 2 nights in September 2016

    Perfect spot in Rotorua”

    Every single member of the staff was friendly and helpful. The restaurant is incredible. The setting is perfect with beautiful views of the lake and a public lakefront walk that led to an amazing nature preserve. Location is unbeatable. We were able to do easy day trips to the hot springs and even the coast line and , it's far enough from, but close enough to town that you could have both peace and convenience. We loved it so much we stayed an extra day.

    Reviewed September 23, 2016

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    9.3
    Exceptional
    judi from United States
    Couple
    Stayed 1 night in December 2014

    Wonderful staff!”

    Staff, restaurant, location

    We only stayed one night but the staff were very, very helpful. We had a wonderful vegetarian dinner in the restaurant (top quality food and I am from So Cal!) Also, I the day after we checked out that I had left a small bag in the room. The staff (Phoebe :-) got it from housekeeping and mailed it to me at the hotel I was to stay at a few days later. Thanks for a wonderful experience!

    Reviewed January 06, 2015

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