Wai Ora Lakeside Spa Resort

77 Robinson Ave, Holden's Bay, Holdens Bay, Rotorua, New Zealand
Wai Ora Lakeside Spa Resort
 Wai Ora Lakeside Spa Resort
Swimming pool [outdoor] Wai Ora Lakeside Spa Resort
Swimming pool [outdoor] Wai Ora Lakeside Spa Resort
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8.5
Excellent
/10
(740 reviews)See what guests said
See map
8.0
Excellent
Location rating score
Excellent location
Parking
FREE
  • Government Gardens4.12 km
  • Rotorua Museum of Art & History4.18 km
  • Tamaki Maori Village4.5 km
  • Kuirau Park5.27 km
  • Lake Rotorua5.9 km
  • Te Puia6.73 km
  • Rainbow Springs Kiwi Wildlife Park7.16 km
  • Whakarewarewa Forest8.33 km
  • Waikite Valley Thermal Pools23.16 km
  • Wai-o-tapu Thermal Wonderland26.83 km
  • Highlights and ratings

    4.5-star Resort
    Free Wi-Fi

    This property is in high demand!

    Last booked 11 hours ago

    "I enjoyed the jacuzzi hot tub and felt comfortable walking to/from hotel room in the bathrobe they provided."
    megan - August 26, 2018
    Excellent service
    8.9 rating for service
    Excellent cleanliness
    8.8 rating for cleanliness
    Excellent facilities on premise
    8.4 facilities on premise
    Excellent comfort
    8.1 room quality and comfort
    • Free airport transfer

    • Free Wi-Fi in all rooms!

    • Hot tub

    • Sauna

    • Steamroom

    Cheaper than 95% of all properties in Rotorua in the last 24 hoursCompared to 443 Rotorua properties at Agoda for various dates
    Property ranking|Compared to 443 Rotorua properties
    See all rankings
    Cheapest price score
    Cleanliness score
    8.8/10
    Service score
    8.9/10
    Room comfort score
    8.1/10
    Better than
    95
    %
    of Rotorua properties
    Better than
    94
    %
    of Rotorua properties
    Better than
    93
    %
    of Rotorua properties
    Better than
    90
    %
    of Rotorua properties
    Value for money7.9
    Distance to city center7 km
    Location rating8.0
    Nearest airportRotorua Regional Airport (ROT)
    Distance to airport1.7 km

    Rooms available at Wai Ora Lakeside Spa Resort

    8.1
    Excellent
    Room comfort & quality
    1-Bedroom Superior Suite
    1-Bedroom Superior Suite
    ...
    • Room size: 49 m²/527 ft²
    • Garden view
    • 1 king bed or 2 single beds...
    Enter dates to see prices
    Lovers Delight
    Lovers Delight
    ...
    • Room size: 25 m²/269 ft²
    • Garden view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Deluxe Studio
    Deluxe Studio
    ...
    • Room size: 25 m²/269 ft²
    • Garden view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Deluxe Double or Twin Room (The Great Spa Escape)
    Deluxe Double or Twin Room (The Great Spa Escape)
    ...
    • Room size: 24 m²/258 ft²
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Suite with Lake View
    Suite with Lake View
    ...
    • Room size: 49 m²/527 ft²
    • 1 king bed & 1 sofa bed
    Enter dates to see prices
    Superior Suite King Bed
    Superior Suite King Bed
    ...
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      Superior Suite, Jetted Tub
      Superior Suite, Jetted Tub
      ...
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        studio luxury
        studio luxury
        ...
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          Deluxe Room
          Deluxe Room
          ...
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            Sharedfacilities Suite
            Sharedfacilities Suite
            ...
              Enter dates to see prices

              What people love about Wai Ora Lakeside Spa Resort

              • 9.2
                Exceptional

                "Everything was very good including food, room and spa."

                Ralph

                |

                January 10, 2019

              • 10.0
                Exceptional

                "Wonderful view and walk right outside accommodations."

                Cassandra

                |

                December 26, 2017

              • 5.2
                Review score

                "The beds are comfortable and the rooms were quiet."

                grier

                |

                September 7, 2016

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              More about Wai Ora Lakeside Spa Resort

              More about Wai Ora Lakeside Spa Resort

              10.0
              Exceptional

              "Kayla and Nikola are wonderful at making guests feel welcome..."

              megan

              |

              August 26, 2018

              Description

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              Most talked about facilities

              Swimming Pool
              9 mentions
              Housekeeping
              6 mentions
              Food & Dining
              5 mentions
              Breakfast
              3 mentions

              What they offer

              8.8
              Excellent

              "The sauna pool and the barbeque facility is a plus point."

              yanindya

              |

              July 10, 2018

              View all reviews
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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
              Show less

              Food and dining

              Breakfast options

              Continental
              Vegetarian
              Full English/Irish
              Gluten-free

              Restaurants on site

              Mokoia Restaurant
              Cuisine:International, Local
              Menu:Buffet

              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Property's guest policies

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              Some helpful facts

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              Reviews of Wai Ora Lakeside Spa Resort from real guests

              Overall rating
              8.5
              Excellent
              From 740 reviews
              Provided by verified guests of
              Agoda Reviews (178)Booking.com Reviews (562)
              Rating via Agoda8.4
              /
              10
              Cleanliness8.8
              Facilities8.4
              Location8.0
              Room comfort and quality8.1
              Service8.9
              Value for money7.9
              High score for Rotorua
              Rating
              9+ Exceptional (44)
              8-9 Excellent (17)
              7-8 Very Good (15)
              6-7 Good (6)
              <6 Below Expectation (18)
              Time of the year
              Mar - May (18)
              Jun - Aug (13)
              Sep - Nov (33)
              Dec - Feb (36)
              All guests (178)
              All room types
              All languages
              Showing 100 verified guest comments
              12345
              9.6
              Exceptional
              Michelle from United States
              Couple
              Deluxe Studio
              Stayed 2 nights in April, 2019

              Our best accommodation in NZ”

              Cant say enough about this wonderful place. The room was modern and actually had heat, as other places in NZ only gave a space heater. Lovely water area, including 2 large hot tubs, hot water pool, sauna and steam room. The food in the restaurant was outstanding for both breakfast and dinner. After leaving and traveling south for a few days, we actually came back and stayed another night as a stopover because we enjoyed our stay so much. Located a few miles from the main town, but this was not a problem. Much of our enjoyment was because of the staff, particularly Nikola, who we enjoyed talking to. She was very helpful, and seemed genuinely happy to see us return. She treated us like family and took an interest in what we experienced at the hotel and also locally. This made an already great stay even better. All the other staff were nice as well, and they all worked hard. Would highly recommend this hotel.

              Reviewed April 26, 2019
              4.4
              Maree from Australia
              Couple
              Deluxe Studio
              Stayed 1 night in April, 2019

              Overpriced out of the way hotel”

              Out of the way location, $30 cab fare to Wai Ora. I rang reception 5 times and no one answered and had to walk to reception to get help. Hotel has just changed to smart TVs and the manager struggled to remember the password and spent along time in our room trying to log in. The air con struggled to cool our room which was necessary due to the Rotorua smell outside.

              Reviewed April 12, 2019
              8.4
              Excellent
              John from New Zealand
              Group
              1-Bedroom Superior Suite
              Stayed 1 night in November, 2017

              Group travel with tight timeline ”

              I must say the team were exceptional in personal service. Young man in the Restaurant David Potts excellent Ambassador for New Zealand.. Reception Front Office team which and International mixed group of people went the extra mile for us.. Rooms nicely appointed very clean..

              Reviewed November 17, 2017
              8.4
              Excellent
              Yuliya from Russia
              Couple
              Deluxe Studio
              Stayed 1 night in October, 2016

              Affordable & Comfortable ”

              We have stayed in this resort during one of the weekends in October 2016. Our booking was absolutely last minute - as we really didn't plan to stay overnight in Rotorua, but it was getting late and we decided to book a place. So booking was done literally 2-3 hours before we came to check-in & gladly we had no problems with that. The rooms price was about $160 (deluxe studio). The room itself was fairly big and reasonably modern. I would say that the shower was spacious as well, but no bathtub. There were chairs outside of the rooms - sort of like a balcony deck, some of the guests were smoking there, and the smell actually sipped into the room a little. That wasn't that great, but you can live with it. Would be better to have a separate dedicated area for smokers though. The real plus in the hotel for me was hot bathtub and hot mineral pool as well as cold pool as part of the facilities. And of course a central location. We also ordered room service which came quite fast, the presentation of food was great and beef main course was really nice. I wasn't impressed with prawn and scallop started. Overall I would rate this resort 5.5-6 out of 10. But it's definitely so much better than Grand Rotorua hotel.

              Reviewed November 10, 2016
              8.0
              Excellent
              Natalia from New Zealand
              Couple
              Deluxe Studio
              Stayed 2 nights in March, 2015

              Nice hotel, quiet location”

              Good restaurant, modern facilities, spacious room

              Everything was good, we hope to stay in this hotel one day in the future again. It's located quite far from the city center/local restaurants in Rotorua, so you need a car to be able to reach those locations. However, this is not a big issue, as the hotel has its own nice restaurant.

              Reviewed March 30, 2015
              8.7
              Excellent
              Lesley from United Kingdom
              Solo traveler
              Deluxe Studio
              Stayed 1 night in December, 2012

              Really lovely hotel in a brilliant spot”

              Location was idillic and the hotel amenities were really good

              Only stayed the one night on the way through but it was really pleasant and I was able to take advantage of all of the spa facilities, which were brilliant. The resturant food was exceptional and to be highly recommended

              Reviewed January 02, 2013
              8.0
              Excellent
              Mark from United Kingdom
              Couple
              Deluxe Studio
              Stayed 1 night in February, 2019

              Nice hotel with excellent lake view.”

              Sadly never had time to fully use facilities, though would have no hesitation in returning.

              Reviewed March 08, 2019
              6.4
              Good
              Josephine from Australia
              Family with teens
              Deluxe Studio
              Stayed 1 night in March, 2019

              Good”

              Due to the season and location, lots of flies flying around. Spa facilities and pool are littered with the dead flies and unappealing... rooms are clean and staff are good so unfortunately nothing much the hotel can control...

              Reviewed March 17, 2019
              2.0
              Pejvak from United States
              Couple
              Deluxe Studio
              Stayed 1 night in February, 2019

              Manger called me at 10:46 PM to see if I paid for dinner”

              Dear manager is very rude for you to call at 10:46 PM to see if I paid for dinner or not, that’s your problem to know and you woke up my infent. The hotel is also full of bugs. It’s the worst hotel I have been in my entire trip to new zeland.

              Reviewed March 04, 2019
              9.6
              Exceptional
              Wayne
              Couple
              1-Bedroom Superior Suite
              Stayed 2 nights in May, 2019

              Great facility great location Great Staff”

              Nice clean accommodation pleasantly located on shore of Lake Rotorua operated by staff who pay attention to detail. Recommend to everyone cut above the rest

              Reviewed May 21, 2019
              10.0
              Exceptional
              Jessica from United States
              Couple
              Deluxe Studio
              Stayed 1 night in April, 2018

              Amazing!”

              Hot tub was so luxurious, great view, super nice staff, loved it!

              Reviewed November 08, 2018
              10.0
              Exceptional
              megan from United States
              Couple
              Deluxe Studio
              Stayed 1 night in August, 2018

              Great hotel with friendly staff and lovely amenities”

              Kayla and Nikola are wonderful at making guests feel welcome. we loved our stay in rooms 19 and 20. We only intended to stay 1 night but extended our visit to Rotorua and decided to check back into hotel. I enjoyed the jacuzzi hot tub and felt comfortable walking to/from hotel room in the bathrobe they provided. the grounds are lovely and next time I plan to eat at their restaurant and use the Spa facilities. we will stay again on our next visit

              Reviewed August 26, 2018
              10.0
              Exceptional
              megan from United States
              Couple
              Deluxe Studio
              Stayed 1 night in August, 2018

              Lovely stay, we even added a day!”

              Kayla and Nikola provided such a warm welcome. The room was comfy and clean and I took advantage of the jacuzzi/hot tub twice during our stay. I would stay here again and would recommend to friends and family for their visit to Rotorua. Very close to the Redwoods Treewalk which we thoroughly enjoyed as well. Missed experiencing the Spa this visit because it was booked due to a conference occurring same time. We stayed in rooms 19 and 20 and enjoyed the privacy and close proximity to lake.

              Reviewed August 24, 2018
              9.6
              Exceptional
              Mike from India
              Couple
              1-Bedroom Superior Suite
              Stayed 3 nights in February, 2018

              Good place in Rotorua.”

              The good - Great staff. Jeslin was very helpful. Good location near the lake and airport. Nice mineral water pool and tub. Clean and large rooms. Keep it up guys. Cons- Limited and expensive food options and town is far away. Over all highly recommended if you are mobile.

              Reviewed February 25, 2018
              10.0
              Exceptional
              Jin from South Korea
              Family with young children
              1-Bedroom Superior Suite
              Stayed 2 nights in February, 2018

              Great stay”

              We had a great time in Wai Ora. I want to make a comment to the Wai Ora owner to hire more staffs. We arrived at Waiora in late night and there was a duty manager who was helping other customer to cancel their booking. There was no other person who can help us so we were waiting about 20 mins, after our checking in, same duty manager helped us to go to our room. When we had dinner after unpack our bags, she was also doing some serving job in the restaurant. We were wondering now if she was cooking in the kitchen and everywhere. Seriously facility was fine, linen was fine (which is very important for us since my kid is in dust mite allergy), room condition was fine, bathroom was great, tasted of food was good. I just concern with the number of employees. One more thing, there are full of lake flies outside of the room, so we had to run while going to our room from the reception. Once we get to our room, we were okay.

              Reviewed February 20, 2018
              9.6
              Exceptional
              Stephanie from New Zealand
              Couple
              Deluxe Studio
              Stayed 2 nights in January, 2018

              A little slice of paradise”

              Looking for a place away from the busyness of town? You can't look past Wai Ora. From the moment we checked in, the staff were friendly and welcoming. We had a great time in the onsite hot tubs and dining at the in-house restaurant for dinner is an absolute must!

              Reviewed January 08, 2018
              8.0
              Excellent
              Matthew from New Zealand
              Couple
              Deluxe Studio
              Stayed 2 nights in October, 2017

              Very good”

              Overall good value for money. Friendly staff, Restaurant was a bit pricey and portions small though. Rooms have ranch sliders to enter, but no other windows for light. The spa facilities were good.

              Reviewed October 09, 2017
              9.6
              Exceptional
              Sanna from Sweden
              Solo traveler
              Deluxe Studio
              Stayed 3 nights in November, 2016

              Relaxing and beautiful”

              Perfect place for relaxation and rejuvenation, very fresh and well kept and so friendly, kind and helpful staff who really did everything to make my stay pleasant. Beautifully located by the lake and relaxing hot mineralbaths. I will come back.

              Reviewed November 26, 2016
              10.0
              Exceptional
              Philip from United States
              Couple
              Deluxe Studio
              Stayed 2 nights in September, 2016

              Perfect spot in Rotorua”

              Every single member of the staff was friendly and helpful. The restaurant is incredible. The setting is perfect with beautiful views of the lake and a public lakefront walk that led to an amazing nature preserve. Location is unbeatable. We were able to do easy day trips to the hot springs and even the coast line and , it's far enough from, but close enough to town that you could have both peace and convenience. We loved it so much we stayed an extra day.

              Reviewed September 23, 2016
              9.3
              Exceptional
              judi from United States
              Couple
              Deluxe Studio
              Stayed 1 night in December, 2014

              Wonderful staff!”

              Staff, restaurant, location

              We only stayed one night but the staff were very, very helpful. We had a wonderful vegetarian dinner in the restaurant (top quality food and I am from So Cal!) Also, I the day after we checked out that I had left a small bag in the room. The staff (Phoebe :-) got it from housekeeping and mailed it to me at the hotel I was to stay at a few days later. Thanks for a wonderful experience!

              Reviewed January 06, 2015
              12345
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              Wai Ora Lakeside Spa Resort
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              • Excellent location
              • Government Gardens