ZamZam Pullman Makkah Hotel

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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Abraj Albait Complex, Ajyad, Mecca, Saudi Arabia, 21955

Highlights

Location

If you want best access to Haram, this is the best place.
Highly rated for safety & security

Overall, the hotel was good and felt very secure.
Highly Rated by Family Traveller

I stay with my family it was best experience

Facilities

Free Wi-Fi

Car park

Spa

Front desk [24-hour]

Fitness center

Restaurants

Bar

Massage

About us

ZamZam Pullman Makkah Hotel offers stunning Kaaba views from select rooms, ideal for travelers. Enjoy upscale dining with diverse culinary options and a relaxing spa. Located steps from the Haramain, this hotel combines modern luxury with traditional hospitality. Located in the vibrant Ajyad area, this hotel blends cultural heritage with modern amenities for pilgrims. Enjoy an exclusive breakfast takeaway service, a lively bar for unwinding, and soothing massage treatments. Rooms are comfortable, featuring air conditioning, complimentary Wi-Fi, and views of the city or courtyard. Explore nearby attractions like the iconic Black Stone, Abraj Al Bait Towers, and the Makkah City Centre's premier shopping options all within walking distance. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Your dates are popular among travelersPopular destination! Properties in Mecca are being booked every minute!
Location 9.2
Room comfort and quality 8.2
Service 8.1
Cleanliness 7.9

Based on 4,438 verified reviews

Location

9.2

Room comfort and qua...

8.2

Service

8.1

Cleanliness

7.9

Facilities

7.7

Value for money

7.5

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Nearest transportation options

Saptco Bus Station is within 1.32 km

See map

9.2Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
More details on walking
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There are 98 places in walking distance!

Parking
Available
Walkable places
Abraj Al Bait Mall
60 m
Hyber abraj
140 m
Makka auction
170 m
Makkah Royal Clock Tower
180 m
Masjid Al Haram King Abdullah Expension Gate
230 m
Popular landmarks
Kaaba
390 m
Al-Masjid al-Haram Mosque
420 m
Black Stone
450 m
Al Hijaz Mall
4.4 km
Al Jamrah al Wusta
5.0 km
Closest landmarks
Dhiouf Makkah Parmacy
70 m
Nahdi Pharmacy (Ground Floor)
120 m
Albayt Medical Center
140 m
Pharmacy Rajah
150 m
Abraj Al Bait
190 m

Good to know

Value for money7.5
Location rating9.2
Nearest airportKing Abdulaziz International Airport (JED)
Distance to airport72.8 km

Rooms available at ZamZam Pullman Makkah Hotel

Excellent
Room comfort & quality

8.2

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Based on 4438 reviews from verified travelers

Classic Twin Room
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  • Room size: 37 m²/398 ft²
  • City view
  • 2 single beds
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Classic Room, 2 Single Size Beds, Haram View
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  • Room size: 37 m²/398 ft²
  • City view
  • 2 single beds
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Junior Suite City View
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  • Room size: 45 m²/484 ft²
  • City view
  • 2 single beds
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City View Quadruple Room
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  • Room size: 37 m²/398 ft²
  • City view
  • 4 single beds
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Classic Room, 2 Single Size Beds, Haram Courtyard View
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  • Room size: 37 m²/398 ft²
  • Courtyard view
  • 2 single beds
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DELUXE ACCESSIBLE ROOM, 2 Single Size Beds, City View
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  • Room size: 37 m²/398 ft²
  • City view
  • 2 single beds
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Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View
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  • Room size: 55 m²/592 ft²
  • Courtyard view
  • 1 double bed
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Deluxe Junior Suite, 2 Single Size Beds, City View
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  • Room size: 45 m²/484 ft²
  • City view
  • 2 single beds
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Deluxe Presidential Suite, 1 Double Size Bed, 2  Single Size Beds, Haram Courtyard View
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  • Room size: 70 m²/753 ft²
  • Courtyard view
  • 1 double bed
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Deluxe Presidential Suite, 1 Double Size Bed, 2  Single Size Beds, Partial Kaaba View
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  • Room size: 70 m²/753 ft²
  • 2 single beds
  • 2 single beds
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Frequently asked questions

Get started with ZamZam Pullman Makkah Hotel's offered cuisines and dining options such as Asian cuisine and Buffet in restaurant for you to indulge in and select from.

ZamZam Pullman Makkah Hotel offers airport transfer service upon request! Additional costs may apply. To request, check the box on the booking form just before the payment page.

Yes! ZamZam Pullman Makkah Hotel offers laundry service at your grasp and even hot water linen and laundry washing for whenever you need your favorite outfits clean and fresh all throughout your holiday. Please contact the property for more information.

ZamZam Pullman Makkah Hotel's policy relating to children's bedding considers guests age 12 years and older as adults, and therefore must use an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

ZamZam Pullman Makkah Hotel has a total of 33 floors.

Verified past guests that have stayed at ZamZam Pullman Makkah Hotel had an average nightly stay of 3 nights at this property.

Past couple travelers that have stayed at this property have given ZamZam Pullman Makkah Hotel an average rating of 7.5. You can look up on more in depth customer critiques, and comments by filtering for a specific type of verified guest travelers down in the review section.

Past group travelers that have stayed at this property have given ZamZam Pullman Makkah Hotel an average rating of 7.5. You can check out more precise customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

Verified local travelers that have stayed at this property have given ZamZam Pullman Makkah Hotel an average rating of 8.7. You can look up on more detailed customer reviews, and responses for this property down in the review section.

Shopping options in ZamZam Pullman Makkah Hotel’s Ajyad neighborhood include Makkah City Centre.

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the specified time frame may be charged an additional fee.

More about ZamZam Pullman Makkah Hotel

More about ZamZam Pullman Makkah Hotel

Experience Luxury and Convenience at ZamZam Pullman Makkah Hotel

Welcome to ZamZam Pullman Makkah Hotel, a prestigious 5-star hotel located in the heart of Mecca, Saudi Arabia. Offering unparalleled luxury and convenience, this hotel is the perfect choice for pilgrims and travelers seeking a memorable stay. With its prime location just minutes away from the Holy Haram, ZamZam Pullman Makkah Hotel ensures a spiritually enriching experience for all guests. As you step into the hotel, you will be greeted by a warm and inviting atmosphere. The elegant lobby sets the tone for the exceptional hospitality that awaits you. With a range of world-class amenities and services, ZamZam Pullman Makkah Hotel guarantees a comfortable and unforgettable stay. Check-in time at ZamZam Pullman Makkah Hotel begins from 02:00 PM, allowing you ample time to settle in and make yourself at home. The friendly and efficient staff will ensure a smooth check-in process, making your arrival hassle-free. When it's time to bid farewell, check-out is until 12:00 PM, giving you plenty of time to enjoy a leisurely morning before your departure. With 1315 well-appointed rooms, ZamZam Pullman Makkah Hotel offers a variety of accommodation options to suit every traveler's needs. Whether you choose a cozy standard room or indulge in the luxury of a suite, each room is designed to provide utmost comfort and relaxation. The tastefully decorated rooms feature modern amenities, ensuring a restful stay after a long day of exploration or prayer. Families traveling with children will appreciate the hotel's child policy. ZamZam Pullman Makkah Hotel allows children between the ages of 2 to 11 to stay free of charge, making it an ideal choice for a family vacation. Create lasting memories with your loved ones as you embark on a spiritual journey together. In addition to its exceptional facilities, ZamZam Pullman Makkah Hotel also boasts a convenient location, just 50 minutes away from the airport. This makes it easily accessible for both domestic and international travelers. Experience the epitome of luxury, comfort, and convenience at ZamZam Pullman Makkah Hotel. Book your stay today and immerse yourself in an unforgettable hotel experience in Mecca, Saudi Arabia.

Unwind and Indulge in Entertainment at ZamZam Pullman Makkah Hotel

At ZamZam Pullman Makkah Hotel, your entertainment needs are taken care of with a range of exceptional facilities. Whether you want to relax with a drink or find the perfect souvenir, this hotel has you covered. Indulge in a vibrant and lively atmosphere at the hotel's stylish bar. With a wide selection of beverages and expertly crafted cocktails, you can unwind and socialize with fellow guests or simply enjoy a moment of solitude. The bar's chic ambiance and friendly staff create the perfect setting for a memorable evening. In addition to the bar, ZamZam Pullman Makkah Hotel also features a well-stocked gift and souvenir shop. Browse through an array of unique items, from traditional handicrafts to modern accessories, and find the perfect memento to commemorate your stay in Mecca. Whether you're looking for a gift for a loved one or a keepsake for yourself, this shop offers a delightful shopping experience. With its exceptional entertainment facilities, ZamZam Pullman Makkah Hotel ensures that your stay is not only comfortable but also filled with enjoyable experiences. From sipping refreshing drinks at the bar to finding the perfect souvenir, this hotel caters to your every entertainment need.

Convenience Facilities at ZamZam Pullman Makkah Hotel

At ZamZam Pullman Makkah Hotel, guests can enjoy a range of convenient facilities that cater to their every need. The hotel offers 24-hour room service, ensuring that guests can indulge in delicious meals and snacks at any time of the day or night. The laundry service is perfect for those who want to keep their clothes fresh and clean throughout their stay, while the dry cleaning service is ideal for those who need their garments professionally cared for. For added convenience, the hotel provides luggage storage facilities, allowing guests to safely store their belongings while they explore the city. The concierge service is available to assist guests with any queries or requests, ensuring a hassle-free stay. Additionally, the hotel offers free Wi-Fi in all rooms and public areas, keeping guests connected and allowing them to easily stay in touch with loved ones or catch up on work. With daily housekeeping, guests can rest assured that their rooms will be kept clean and tidy throughout their stay. For those who smoke, the hotel provides a designated smoking area, ensuring a comfortable environment for all guests. Whether you are traveling for business or leisure, ZamZam Pullman Makkah Hotel's convenience facilities will enhance your stay and provide a seamless experience.

Convenient Transport Facilities at ZamZam Pullman Makkah Hotel

At ZamZam Pullman Makkah Hotel, we understand the importance of seamless travel arrangements for our guests. That's why we offer a range of convenient transport facilities to ensure a hassle-free stay. For those arriving by air, our hotel provides airport transfer services. Our dedicated team will be waiting to welcome you at the airport and ensure a smooth journey to the hotel, allowing you to start your pilgrimage or business trip without any stress or delays. Exploring the beautiful city of Mecca is made easy with our tours and ticket services. Whether you wish to visit the iconic Kaaba or explore the historic landmarks, our knowledgeable staff can help you plan your itinerary and arrange tickets for popular attractions. If you prefer to have more independence during your stay, we also offer car hire services. Rent a car from our reliable fleet and explore Mecca at your own pace, enjoying the freedom to visit nearby attractions or attend meetings with ease. At ZamZam Pullman Makkah Hotel, we strive to provide our guests with the utmost convenience and comfort. Our transport facilities are designed to make your stay in Mecca as enjoyable and stress-free as possible.

Luxurious Room Facilities at ZamZam Pullman Makkah Hotel

Indulge in a world of comfort and luxury at ZamZam Pullman Makkah Hotel, where every room is equipped with top-notch facilities to ensure a memorable stay. Step into your elegantly designed room and feel the refreshing coolness of the air conditioning, providing a respite from the bustling city outside. Wrap yourself in the soft bathrobes provided and unwind after a long day of exploring the holy city of Mecca. Stay updated with the latest news and happenings with the complimentary daily newspaper delivered right to your doorstep. Get ready for the day ahead with the convenience of a hair dryer, ensuring your hair is perfectly styled before heading out. Quench your thirst or enjoy a quick snack from the well-stocked mini bar, offering a wide selection of beverages and treats. Stay entertained with a range of satellite/cable TV channels, providing a variety of shows and movies to suit every preference. Keep your drinks and snacks cool and fresh with the refrigerator provided in your room. Pamper yourself with the complimentary toiletries, allowing you to feel refreshed and rejuvenated after a long day of prayers and exploration in Mecca. At ZamZam Pullman Makkah Hotel, every room is designed to provide the utmost comfort and convenience, ensuring a truly memorable stay for every guest.

Indulge in Exquisite Dining at ZamZam Pullman Makkah Hotel

At ZamZam Pullman Makkah Hotel, we take pride in offering a range of exceptional dining facilities to cater to all your culinary desires. Whether you are in the mood for a quick bite or a lavish feast, our hotel has it all. Start your day off right with our delectable breakfast buffet, featuring a wide selection of international and local dishes that are sure to tantalize your taste buds. For a more casual dining experience, our coffee shop is the perfect spot to relax and unwind. Enjoy a freshly brewed cup of coffee or tea, accompanied by a selection of pastries and snacks. If you prefer the convenience of dining in the comfort of your own room, our 24-hour room service is at your disposal, offering a diverse menu of dishes to suit every palate. For guests seeking a truly authentic culinary experience, our halal restaurant is a must-visit. Indulge in the rich flavors of traditional Arabian cuisine, prepared with the finest ingredients and served in an elegant setting. With our commitment to providing exceptional service and an unforgettable dining experience, ZamZam Pullman Makkah Hotel is the perfect choice for food enthusiasts and discerning travelers alike.

Luxurious Room Options at ZamZam Pullman Makkah Hotel

Discover a range of elegant accommodations at ZamZam Pullman Makkah Hotel, designed to cater to your comfort and preferences. Choose from spacious options like the City View Quadruple Room, offering 37 square meters with four single beds, perfect for families or groups. The Classic Twin Room and Classic Room provide a cozy 37 square meters with two single beds, while the Haram View rooms also offer stunning vistas alongside comfortable layouts. For those seeking more space and luxury, the Junior Suite City View spans 45 square meters with two single beds, and the Deluxe Executive Suite features a king-sized bed with additional amenities. The Deluxe Presidential Suite and Deluxe Junior Suite further elevate your stay with larger living spaces, partial or full views of the Kaaba, Haram, or courtyard, ensuring a memorable experience.

Discover the Vibrant Ajyad District in Mecca

Nestled in the heart of Mecca, the ZamZam Pullman Makkah Hotel offers a prime location in the lively Ajyad district. This vibrant neighborhood is renowned for its close proximity to the magnificent Masjid al-Haram, making it an ideal choice for pilgrims and tourists alike. The Ajyad district is brimming with a myriad of attractions and amenities, ensuring a memorable stay for guests. Step outside the hotel and find yourself immersed in a bustling atmosphere, surrounded by bustling markets, authentic restaurants, and traditional shops. Explore the vibrant streets and soak in the rich cultural heritage of Mecca, as you witness the daily life of locals and pilgrims from around the world. In addition to its cultural significance, the Ajyad district offers convenient access to the iconic Clock Tower, also known as Abraj Al-Bait. This architectural marvel stands tall as a symbol of modernity, housing luxury shopping malls, gourmet restaurants, and a state-of-the-art observation deck that offers breathtaking views of the city. Whether you're seeking spiritual solace or a taste of contemporary Mecca, the Ajyad district has it all.

Convenient Transportation Options from Nearby Airports to ZamZam Pullman Makkah Hotel

ZamZam Pullman Makkah Hotel, located in the bustling Ajyad district of Mecca, Saudi Arabia, offers a convenient and comfortable stay for pilgrims and tourists alike. To reach this exquisite hotel from the nearest airports, King Abdulaziz International Airport in Jeddah or Taif Regional Airport, travelers have several transportation options to choose from. For those arriving at King Abdulaziz International Airport, the most popular and hassle-free option is to hire a private taxi or book a transfer service. This ensures a direct and comfortable journey to ZamZam Pullman Makkah Hotel, with the added convenience of being able to relax and enjoy the scenic views along the way. Alternatively, travelers can also opt for a shared shuttle service, which offers a more budget-friendly option while still providing a comfortable and efficient transfer. If you are flying into Taif Regional Airport, the most convenient way to reach ZamZam Pullman Makkah Hotel is by hiring a private taxi or arranging a pre-booked transfer. The journey from Taif to Mecca takes approximately 1.5 to 2 hours, depending on traffic conditions. This option allows travelers to enjoy a comfortable and hassle-free ride, with the added benefit of being able to soak in the beautiful landscapes of Saudi Arabia. Regardless of which airport you fly into, reaching ZamZam Pullman Makkah Hotel is a seamless experience with various transportation options available. Whether you prefer the convenience of a private taxi or the affordability of a shared shuttle, you can rest assured that your journey to this luxurious hotel will be smooth and stress-free, allowing you to focus on enjoying your stay in Mecca.

Discover the Spiritual Heart of Mecca at ZamZam Pullman Makkah Hotel

Located in the heart of Mecca, the ZamZam Pullman Makkah Hotel offers a truly unforgettable experience for pilgrims and travelers alike. Situated just a stone's throw away from the iconic Al-Masjid al-Haram Mosque, guests can enjoy the convenience of being within walking distance of the holiest site in Islam. The hotel's close proximity to the Black Stone and the Kaaba allows guests to immerse themselves in the rich history and spirituality of Mecca. Witness the awe-inspiring rituals of millions of worshippers as they circumambulate the Kaaba during Hajj or Umrah. The Abraj Al Bait Towers, with its striking architecture and towering presence, is also within reach, providing a breathtaking view of the cityscape from its observation deck. For those seeking a deeper connection to the sacred, a visit to the Zamzam Well is a must. Believed to be the source of the holy water used in Islamic rituals, this historical site holds immense significance for Muslims around the world. Additionally, the Qasr Bin Sulaiman Historical and Qibla Mosque offer a glimpse into the rich cultural heritage of Mecca. After a day of exploration, guests can retreat to the comfort of the ZamZam Pullman Makkah Hotel. With its elegant rooms, state-of-the-art facilities, and warm hospitality, the hotel provides a sanctuary amidst the bustling city. The Makkah Royal Clock Tower, a prominent landmark visible from the hotel, serves as a reminder of the city's modern development and progress. Conveniently located on 60th Street, the hotel offers easy access to various amenities and services. Whether you're in need of shopping, dining, or parking facilities, the nearby Maskhoutah Parking is just a short distance away. With its prime location and proximity to Mecca's iconic landmarks, the ZamZam Pullman Makkah Hotel is the perfect choice for an unforgettable stay in the spiritual heart of the city.

Convenient Public Transport Stations near ZamZam Pullman Makkah Hotel

Located in the heart of Mecca, ZamZam Pullman Makkah Hotel offers easy access to two major public transport stations - Mecca Central Station and Makkah Haramain High Speed Railway Station. These stations provide convenient transportation options for guests looking to explore the city or visit the holy sites. Mecca Central Station, located just a short distance from the hotel, is a bustling transportation hub that connects Mecca to other major cities in Saudi Arabia. From here, guests can easily catch trains or buses to various destinations, making it an ideal starting point for day trips or excursions. Makkah Haramain High Speed Railway Station, another nearby transport station, offers a seamless and efficient way to travel to and from Mecca. This modern station is part of the Haramain High-Speed Rail project, connecting Mecca with Medina and Jeddah. With its high-speed trains, guests can reach these cities in a fraction of the time, making it a convenient option for those looking to explore beyond Mecca. With these two public transport stations in close proximity to ZamZam Pullman Makkah Hotel, guests can enjoy the convenience of exploring Mecca and its surrounding areas with ease.

A Culinary Journey at ZamZam Pullman Makkah Hotel

Indulge in a culinary journey like no other during your stay at ZamZam Pullman Makkah Hotel. With a variety of restaurants in the hotel's vicinity, you will be spoilt for choice. Start your day with a traditional Saudi Arabian breakfast at Abdullah Al Sendi Restaurant, known for its authentic flavors and warm hospitality. For those craving Indian cuisine, head to Kinara Indian Restaurant and savor the aromatic spices and rich flavors of their delectable dishes. If you're in the mood for Yemeni cuisine, Al Qarmoshi Yemeni Restaurant is the place to be, offering a range of traditional Yemeni dishes that will tantalize your taste buds. For a taste of Indonesian cuisine, Padang Restaurant is a must-visit, serving up authentic Indonesian dishes bursting with flavor. Whether you're in the mood for Middle Eastern, Indian, Yemeni, or Indonesian cuisine, the surrounding restaurants near ZamZam Pullman Makkah Hotel have something to satisfy every palate.

Shop till you drop at ZamZam Pullman Makkah Hotel's surrounding shopping landmarks

Located in the heart of Mecca, ZamZam Pullman Makkah Hotel is surrounded by a plethora of shopping landmarks that cater to every shopaholic's dream. Just a stone's throw away from the hotel, you will find Makka auction, Sport Ghornatah Store, AL Diyafa Mall, Souq Al Hijaz Store, and Jarir Bookstore. These shopping destinations offer a wide range of products, from traditional Arabic handicrafts to the latest electronic gadgets. For a more upscale shopping experience, head to Abraj Al Bait Mall and Al Hijaz Mall, both of which boast a variety of international brands and luxury boutiques. If you're looking for a one-stop shopping destination, Makkah City Centre is just a short drive away, offering a mix of high-street fashion, entertainment options, and delicious dining choices. With such a diverse range of shopping landmarks in close proximity, ZamZam Pullman Makkah Hotel is the perfect base for avid shoppers visiting Mecca.

Unbeatable Value: Affordable Luxury at ZamZam Pullman Makkah Hotel

Experience unrivaled luxury without breaking the bank at the ZamZam Pullman Makkah Hotel. With an average room price of just $238, this prestigious hotel offers exceptional value for money in the heart of Mecca, Saudi Arabia. Compared to the average price of a hotel room in Mecca, which stands at $167, ZamZam Pullman Makkah Hotel goes above and beyond to provide an affordable yet indulgent stay. Immerse yourself in opulence and comfort without compromising on your budget. From the moment you step into the elegant lobby, you'll be greeted by a warm ambiance, world-class amenities, and impeccable service. Whether you're visiting Mecca for a spiritual pilgrimage or exploring the city's rich history and culture, ZamZam Pullman Makkah Hotel offers a haven of tranquility amidst the bustling city. Indulge in the hotel's luxurious rooms and suites, adorned with modern furnishings and breathtaking views of the holy city. With an unbeatable price, you can enjoy a truly unforgettable stay at this remarkable hotel.

Exceptional Service and Friendly Staff

ZamZam Pullman Makkah Hotel is renowned for its exceptional service and friendly staff. Guests consistently praise the hotel for its warm and welcoming atmosphere. The employees are known to go above and beyond to ensure a memorable stay, providing excellent services that leave a lasting impression. The hotel's location is also highly regarded, with guests appreciating its convenient proximity to key attractions. Additionally, the hotel's cleanliness is consistently commended, making it a top choice for those seeking a spotless and comfortable stay. With its outstanding service, friendly staff, and excellent location, guests are eager to return to ZamZam Pullman Makkah Hotel again and again.

Exceptional Customer Ratings at ZamZam Pullman Makkah Hotel

Discover a truly remarkable hotel experience at ZamZam Pullman Makkah Hotel, where exceptional customer ratings speak volumes about its quality and service. With an impressive overall rating of 7.9, this hotel has consistently garnered praise from satisfied guests who have been captivated by its outstanding offerings. One aspect that stands out is the hotel's unbeatable location, earning a remarkable rating of 9.2. Situated in the heart of Mecca, ZamZam Pullman Makkah Hotel provides guests with unparalleled convenience and easy access to the holy Kaaba. Imagine waking up to breathtaking views of the Grand Mosque and being just a few steps away from the spiritual epicenter of Islam. This prime location allows guests to fully immerse themselves in the spiritual journey of a lifetime. Another highlight is the hotel's exceptional staff performance, with a rating of 7.9. The dedicated and friendly team at ZamZam Pullman Makkah Hotel goes above and beyond to ensure that every guest's needs are met with utmost care and attention. From the warm welcome upon arrival to the efficient check-in process, the staff's professionalism and commitment to providing excellent service are evident throughout your stay. Moreover, this hotel offers a range of top-notch facilities and amenities that have received high praise from guests. With a rating of 7.5 for facilities, guests can enjoy modern and well-maintained spaces that cater to their every need. Whether it's the fully equipped fitness center, the luxurious spa, or the spacious prayer rooms, every aspect of ZamZam Pullman Makkah Hotel has been thoughtfully designed to enhance the overall guest experience. Indulge in a delightful culinary journey at the hotel's restaurants, which have earned a rating of 7.7 for food and dining. From delectable international cuisine to traditional Arabic specialties, the diverse dining options cater to every palate. Guests can savor a wide array of flavors while enjoying impeccable service and a warm ambiance. With a rating of 7.7 for cleanliness and 8.1 for comfort, ZamZam Pullman Makkah Hotel ensures that guests can relax and unwind in a pristine and comfortable environment. The well-appointed rooms and suites provide a serene sanctuary, allowing guests to recharge after a long day of exploration and spirituality. Overall, the exceptional customer ratings at ZamZam Pullman Makkah Hotel are a testament to its commitment to excellence and providing an unforgettable stay for every guest. Experience the magic of this remarkable hotel and create cherished memories that will last a lifetime.

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Amenities and facilities

Very good7.7

Facilities

Most talked about facilities

Languages spoken
  • English
  • Arabic
  • Finnish
  • French
  • Hindi
  • Indonesian
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Gym/fitness
  • Massage
  • Spa
  • Spa/sauna
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Asian cuisine in restaurant
  • Bar
  • Breakfast [buffet]
  • Buffet in restaurant
  • Coffee shop
  • Kitchen
  • Restaurant [halal]
  • Restaurant dinner
  • Restaurant lunch
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Business facilities
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Family room
Access
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Free bottled water unavailable
  • Internet access – wireless
  • Ironing facilities
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Full English/Irish
Restaurants on site
Al Zahra Restaurant
  • Cuisine: International
  • Menu: A-la-carte

Location

Abraj Albait Complex, Ajyad, Mecca, Saudi Arabia, 21955

Exceptional9.2

Location

Airports
  • King Abdulaziz International Airport (JED)
    72.8 km
  • Taif Airport (TIF)
    75.7 km
Public transportation
  • Saptco Bus Station
    1.3 km
  • Mecca Central Station
    3.7 km
Hospital or clinic
  • Dhiouf Makkah Parmacy
    70 m
Shopping
  • Makkah Mall
    7.0 km
Convenience store
  • Alssalam Grocery Store
    2.0 km
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Abraj Al Bait Towers
    250 m
  • Kaaba
    390 m
  • Al-Masjid al-Haram Mosque
    420 m
  • Black Stone
    450 m
  • Al Hijaz Mall
    4.4 km
  • Al Jamrah al Wusta
    5.0 km
  • Jabal-al-noor (Mountain of Light)
    5.4 km
  • Makkah Mall
    7.0 km
  • Safa to Marwa
    11.8 km
  • Arafat
    18.0 km
Nearby landmarks
  • Abraj Al Bait Mall
    60 m
  • Dhiouf Makkah Parmacy
    70 m
  • Nahdi Pharmacy (Ground Floor)
    120 m
  • Hyber abraj
    140 m
  • Albayt Medical Center
    140 m
  • Pharmacy Rajah
    150 m
  • Makka auction
    170 m
  • Makkah Royal Clock Tower
    180 m
  • Abraj Al Bait
    190 m
  • Ajyad Emergency Hospital
    190 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Travel time to airport (minutes)50
Extras
  • Breakfast charge (unless included in room price)90 SAR
The property
  • Number of floors33
  • Number of rooms 1315
  • Non-smoking rooms/floorsno
  • Number of restaurants3
  • License Id / Local Tax ID/ Entity Name10001442
Parking
  • Daily parking fee250 SAR

Property announcements

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.


During the holy month of Ramadan morning, Breakfast meal will be served as a Suhoor & Dinner meal will be served as an Iftar.

Reviews of ZamZam Pullman Makkah Hotel from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.0

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 9.2
  • 10
  • 10
  • 10
  • 6.4
  • 10
  • 6.4
  • 9.2
  • 10
  • 10

Most recent

  • Location score 9.2 out of 10 and is a high score in Mecca
    Location9.2
  • Room comfort and quality score 8.2 out of 10 and is a high score in Mecca
    Room comfort and quality8.2
  • Service score 8.1 out of 10 and is a high score in Mecca
    Service8.1
  • Cleanliness score 7.9 out of 10 and is a high score in Mecca
    Cleanliness7.9
  • Facilities score 7.7 out of 10 and is a high score in Mecca
    Facilities7.7
  • Value for money score 7.5 out of 10 and is a high score in Mecca
    Value for money7.5
High score for Mecca

Rating

9+ Exceptional (808)
8-9 Excellent (275)
7-8 Very Good (285)
6-7 Good (151)
<6 Below Expectation (458)

Review summary

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The exceptional staff at this hotel consistently received high praise for their top-notch service. Its location right next to Haram impressed many, allowing for easy access to the holy site. Guests also appreciated the variety and quality of the breakfast provided. Reviewers highly recommend this hotel for Umrah or Hajj, making it a great option for spiritual journeys.

Despite a few outdated furniture reports, guests were overall satisfied. Some had issues with customer service and uncooperative staff, affecting their experience.

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Show reviews that mention 

Service

Mentioned in 153 reviews
sentiment-positive-indicator
66% Positive
sentiment-negative-indicator
33% Unfavourable

Location

Mentioned in 139 reviews
sentiment-positive-indicator
97% Positive
sentiment-negative-indicator
2% Unfavourable

Cleanliness

Mentioned in 79 reviews
sentiment-positive-indicator
46% Positive
sentiment-negative-indicator
53% Unfavourable

Breakfast

Mentioned in 60 reviews
sentiment-positive-indicator
61% Positive
sentiment-negative-indicator
38% Unfavourable

Check in

Mentioned in 53 reviews
sentiment-positive-indicator
32% Positive
sentiment-negative-indicator
67% Unfavourable

Room comfort

Mentioned in 47 reviews
sentiment-positive-indicator
36% Positive
sentiment-negative-indicator
63% Unfavourable

Room size

Mentioned in 38 reviews
sentiment-positive-indicator
68% Positive
sentiment-negative-indicator
31% Unfavourable

Value for money

Mentioned in 31 reviews
sentiment-positive-indicator
45% Positive
sentiment-negative-indicator
54% Unfavourable

Bathroom

Mentioned in 30 reviews
sentiment-positive-indicator
6% Positive
sentiment-negative-indicator
93% Unfavourable
Showing 1,977 verified guest comments
Changed to review page 1
  1. 10.0
    Exceptional
    Mohammad from Saudi Arabia
    Family with young children
    Deluxe Room, 2 Single Size Beds, Haram Courtyard View
    Stayed 1 night in November 2025

    “Exceptional Service and Prime Location”

    My recent stay at the Pullman Zamzam Makkah was outstanding. The hotel's prime location directly adjacent to the Holy Haram offers unmatched access for pilgrims, complemented by immaculate facilities. The true highlight, however, was the exceptional, personalized service. I must commend Mr. Badr Al Harbi, who proactively reached out to inquire about my experience. His dedication to guest satisfaction was immediately apparent. Demonstrating overwhelming generosity, Mr. Al Harbi arranged an immediate upgrade to a magnificent Two-Bedroom Presidential Suite. This spacious and beautifully appointed suite provided unexpected comfort and stunning panoramic views of the Holy City. This act of proactive hospitality—going above and beyond mere accommodation—defines a genuinely five-star experience. My sincere gratitude goes to Mr. Badr Al Harbi for his professionalism and kindness. I highly recommend the Pullman Zamzam Makkah for its premium location and the distinct, personalized care provided by its management.

    Reviewed November 22, 2025

    Dear Mohammad, Thank you for taking the time to share your recent experience with us. We are delighted to hear you liked the location, amenities, cleanliness, the suite size and the view, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Mr. Badr Al Harbi personally. We promise to continuously develop our services to give you a fantastic stay during every visit. Best regards, Zamzam Pullman Makkah Hotel.

    Responded November 24, 2025
    ZamZam Pullman Makkah Hotel
  2. 8.0
    Excellent
    nadya from United Arab Emirates
    Group
    Classic Room, 3 Single Size Beds, City View
    Stayed 3 nights in November 2025

    “Hmmm...”

    We had bad experience during pre-arrival, we requested to provide booking confirmation to add all guest names for visa application purpose and in case asked at immigration since our family coming separately, but they refused and saying only lead guest required (while Pullman Madina was happily help us and provide the ammended booking confirmation very quick, so it is not something a hotel cannot do). During arrival, we were unable to check-in because the lead guest (my father) not yet come. They refused to allow us check in and asked to wait until the lead guest come (even though we have same family name and i have the copy of passport of my father). Or asked Agoda to change the lead guest name. Agoda helped us to made the request, but turned out it shall wait Hotel approval. We wasted almost 2 hrs before we could get it, while we already tired from long flight and road trip. Now i know why the rating is not too high compared to other accor hotels in the area. Despite all of the above, the location is very near to haram. Although we need to change elevator, but since the elevator is many, so the wait time is acceptable. The nearest Gate is 94 in front of clock tower which is the entrance for pilgrims. Easy to find food. Room size is OK, interior is old but bed is comfortable. Breakfast is OK.

    Reviewed December 05, 2025

    Dear Ms. Nadya, Thank you for taking the time to share your recent experience with us. We are delighted to hear you liked our location, room and breakfast. Regarding the check-in process, let us assure you that your feedback has been delivered to the concerned department to take all the required action. We look forward to welcoming you again soon for an amazing new experience. Sincerely, Zamzam Pullman Makkah Hotel

    Responded December 06, 2025
    ZamZam Pullman Makkah Hotel
  3. 9.2
    Exceptional
    saddam from Saudi Arabia
    Group
    Classic Twin Room
    Stayed 2 nights in September 2025

    “Exceptional”

    The highlight of my stay was without a doubt the incredible staff. They were warm, welcoming, and genuinely attentive to every detail. From reception to housekeeping, every team member went above and beyond to make sure I felt comfortable and cared for. Their professionalism was paired with a personal touch that made the experience feel special. I would especially like to recommend Noha, from the guest relations team. She was exceptionally helpful, attentive, and kind throughout my stay. Her warm attitude and professionalism truly made a difference in my experience. I sincerely hope the hotel continues to keep such dedicated staff members like her.

    Reviewed September 18, 2025

    Dear Mr. Saddam, Thank you for your positive feedback, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Ms. Noha personally. We promise to continuously develop our services to give you a fantastic stay during every visit. Best regards, Pullman Zamzam Makkah Hotel.

    Responded September 19, 2025
    ZamZam Pullman Makkah Hotel
  4. 10.0
    Exceptional
    Western from Australia
    Couple
    Classic Twin Room
    Stayed 1 night in December 2025

    “Excellent service team”

    I would like to express my sincere appreciation for Shahad from the customer service team. She was extremely helpful, polite, and professional throughout my stay. From the moment I approached her, she listened carefully to my concerns and made sure everything was handled quickly and smoothly. Her attitude was amazing — friendly, patient, and always willing to go the extra mile. Because of her support, my experience at the hotel became much easier and more comfortable. Thank you, Shahad, for your outstanding service. Staff like you truly make a big difference. Highly recommended!

    Reviewed December 13, 2025

    Dear Valued Guest, Thank you for your positive feedback, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Ms. Shahad personally. We promise to continuously develop our services to give you a fantastic stay during every visit. Best regards, Zamzam Pullman Makkah Hotel.

    Responded December 17, 2025
    ZamZam Pullman Makkah Hotel
  5. 10.0
    Exceptional
    Khairani from Malaysia
    Group
    Classic Room, 3 Single Size Beds, City View
    Stayed 2 nights in February 2026

    “Exceptional”

    The room was spacious, clean and comfortable. It is very close to masjidilharam and it has a mosque where we can follow the imam of masjidilharam during prayers time.

    Reviewed March 01, 2026
Changed to review page 1

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