Assured Ascot Quays Apartment Hotel
Assured Ascot Quays Apartment Hotel
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"Fantastic staff, excellent room, beautiful view"

Nicole

14 May 2018

Studio - Guestroom Assured Ascot Quays Apartment Hotel
Studio - Guestroom
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Interior view Assured Ascot Quays Apartment Hotel
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Interior view Assured Ascot Quays Apartment Hotel
Interior view
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Bathroom Assured Ascot Quays Apartment Hotel
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Excellent
Location
8.4
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Assured Ascot Quays Apartment Hotel

Excellent location
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Excellent
From 302 reviewsSee what guests said
8.2
Recommended by 94% of guests
Value for money7.9
Distance to city center6 km
Location rating8.4
Nearest airportPerth International Airport (PER)
Distance to airport4.6 km
Has restaurantYes
94%

would recommend to a friend

Agoda Preferred Property

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Balcony/terrace

Room choices
8.3
Excellent
Room comfort & quality
5 travelers are looking at this property right nowBook now before it's too late!
Premium Suite
Premium Suite
...
  • River view
  • 106 m²/1141 ft²
  • 2 king beds
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Two Bedroom Apartment
Two Bedroom Apartment
...
  • River view
  • 81 m²/872 ft²
  • 2 single beds and 1 king be...
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3 Bedroom Apartment
3 Bedroom Apartment
...
  • River view
  • 96 m²/1033 ft²
  • 2 single beds and 2 king be...
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2-Bedroom Townhouse
2-Bedroom Townhouse
...
  • River view
  • 101 m²/1087 ft²
  • 2 single beds
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Suite
Suite
...
  • River view
  • 101 m²/1087 ft²
  • 2 king beds
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2 Bedroom Apartment
2 Bedroom Apartment
...
  • River view
  • 96 m²/1033 ft²
  • 2 single beds and 1 king be...
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1 Bedroom Spa Villa
1 Bedroom Spa Villa
...
  • River view
  • 62 m²/667 ft²
  • 1 king bed
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1 Bedroom Apartment
1 Bedroom Apartment
...
  • 52 m²/560 ft²
  • Non-smoking
  • 2 single beds and 1 king be...
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Studio
Studio
...
  • 52 m²/560 ft²
  • Non-smoking
  • 1 king bed
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Apartment Superior One Bedroom
Apartment Superior One Bedroom
...
  • 52 m²/560 ft²
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More about Assured Ascot Quays Apartment Hotel

More about Assured Ascot Quays Apartment Hotel

"Nice views and comfortable beds."

Reviewed 19 June 2017

Saw from Singapore

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Family with young children

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Pleasant stay."

Goh from Singapore

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Family with young children
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (302)Booking.com Reviews (850)
8.2
Cleanliness8.5
Facilities8.2
Location8.4
Room comfort and quality8.3
Service8.4
Value for money7.9
Provided by verified guests of Agoda
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Showing 236 verified guest comments
12345
8.0
Excellent
Cheow from Singapore
Couple
1 Bedroom Apartment
Stayed 2 nights in September 2018
Good Location with Free Parking”
We stayed for 2 nights. Location was good and it provided free parking. Perth City and Swan Valley was just a short drive away (15-20 minutes). Perth Airport and Belmont Forum Shopping Mall was just 10 minutes away. Overall a good base to explore Perth. Highly recommended.
Reviewed September 19, 2018
We hope you loved your trip to Perth, and enjoyed your stay. Thank you for your great comments, and we look forward to seeing you and your family again.
Responded September 20, 2018
Assured Ascot Quays Apartment Hotel
10.0
Exceptional
Pei from Malaysia
Family with young children
2 Bedroom Apartment
Stayed 1 night in September 2018
spacious and lovely apartment and good for family”
Very comfortable and convenient stay
Reviewed September 09, 2018
Thank You Pei, we hope you will recommend family and friends when they travel to Australia. We love your perfect score, thank you :)
Responded September 10, 2018
Assured Ascot Quays Apartment Hotel
8.0
Excellent
Su from Singapore
Family with young children
2 Bedroom Apartment
Stayed 2 nights in August 2018
Reasonable price and spacious”
Near airport and Belmount forum. Free in door parking.
Reviewed August 30, 2018
Thank you for your review, we will pass your lovely comments on to our staff. We look forward top welcoming you back again.
Responded September 10, 2018
Assured Ascot Quays Apartment Hotel
7.6
Very good
Marcus from Australia
Couple
Studio
Stayed 9 nights in August 2018
Very good”
No cover on the doona, asked for one as the doona had stains on it. A sheet was put underneath an on top instead. Found an ear wig walking around the bathroom Rooms closest to the highway are very noisy at night Good parking vacilities
Reviewed August 24, 2018
We are terribly sorry it has taken time for this response. Our bedding is set up with a top sheet, and a cover sheet- and the Doona sits between the 2. This is common arrangement in Australia hotels, and allows for easy change of bedding and each items to be cleaned appropriately. (unlike covers at home that zip or button up over the doona) Unfortunately insects in Australia are common. It is simply that our hotel has landscaped gardens throughout that from time to time a harmless little creature (like the earwig in your room) may find its way under the door. Please contact reception if this occurs again, and we will come to remove/spray the insect in question. Our location has great access to the Freeway North/South, and yes, with windows/doors open you can hear the traffic noise from time to time. We are sorry if this was an inconvenience and hope you gained value from our location, and apartments as a whole. We thank you for your good review, and the time taken to review.
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Assured Ascot Quays Apartment Hotel
10.0
Exceptional
Darryl from Australia
Family with young children
2 Bedroom Apartment
Stayed 3 nights in July 2018
Wa going toPeerth city ”
Great Accommodation The River and surrounding area was fantastic
Reviewed July 08, 2018
Thank You Darryl, we are glad you enjoyed your stay. See you next time.
Responded July 10, 2018
Assured Ascot Quays Apartment Hotel
10.0
Exceptional
Jacqui from Australia
Family with young children
1 Bedroom Apartment
Stayed 2 nights in June 2018
Stopover Bali to Adelaide”
We stopped here on our way home to Adelaide to avoid the midnight flight from Bali and received a very warm and friendly greeting. Great location - very clean and well thought out apartment with a washer and dryer so we got all our clothes washed before getting home. Less than 10mins to major shopping precinct. Great little selection of heat’n’eat foods at reception. We will be back for a longer holiday.
Reviewed June 26, 2018
Thank You Jacqui, we appreciate your comments.
Responded July 02, 2018
Assured Ascot Quays Apartment Hotel
9.6
Exceptional
Leah from Australia
Group
2 Bedroom Apartment
Stayed 2 nights in June 2018
Great location and clean”
Travelling as a group of 12 we booked 3 x 2 bedroom apartments. Check in process was a little daunting as we were not fore warned about the $100 bond per room which needed to be held on a credit card... As a sporting organisation we use cash or cheque and a pre-paid visa for our activities...and had we of known about this we would have arranged something... One of.our team members graciously offered her personal card to book the $300 bond to. Upon entering rooms, they were clean and very well presented. the balcony overlooking Perth and the river was awesome. We were made aware that the rooms were not serviced over weekends which was fine by us. Returning to our room Saturday evening, we were greeted by a letter from reception stating that housekeeping had made a mistake and had started cleaning our room for the vacate clean.. Half a bottle of unused spirits were consequently tipped down the sink. The letter explained the incident and we were left with a bottle pf.red wine, a stubby of cider and a stubby of beer. As a spirit drinker this was useless to me although I appreciated the sentiment from the staff. I have since been in contact with the manager who will be organising a voucher for me to replace the discarded spirits. I was happy with this solution... Overall, a good stay, super close to our sporting venue and great rooms close to restaurants and fast food should you not wish to cook..
Reviewed June 26, 2018
Hi Leah, We certainly appreciate your great review. Thank you for taking the time. We pride ourselves on suiting groups and families when travelling- particularly our 2 and 3 bedroom apartments. I can understand the frustration of a room bond when so many people are awaiting arrival. Please feel free to call the reception desk prior to arrival when staying again to discuss arrival procedures, as it seems not very clear on this occasion within our terms and conditions. Although human mistakes can happen with service in our industry, I am glad to see the solution and agreed outcome for the housekeeping error. I am particularly happy to see how our team has managed this situation and offered an immediate solution directly. Thank you so much for letting us know we can have confidence in our reception team solving guests problems. We will discuss this in our training. Should you or your group ever need accommodation in Perth in the future, please feel free to reach out. Thanks Again.
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Assured Ascot Quays Apartment Hotel
8.8
Excellent
Zairi from Singapore
Family with young children
2 Bedroom Apartment
Stayed 4 nights in June 2018
Excellent”
Pros : Quiet,big room,easy to drive around,near airport,nice view of swan river,big n free carpark and fast check in and out Cons : Only one aircon in living room, smelly toilet and check out at 10:00am if better at 12:00 noon
Reviewed June 24, 2018
Hi Zairi,. thank you for taking the time to review our property. I have passed your comments on to our staff. Next time you stay, please pre-reserve a late checkout if available, 10am is just the standard checkout time. I'm glad you enjoyed our facilities, and look forward to seeing you on your next trip to Perth.
Responded June 25, 2018
Assured Ascot Quays Apartment Hotel
8.4
Excellent
Angie from Malaysia
Family with young children
2 Bedroom Apartment
Stayed 2 nights in June 2018
Good for family ”
The apartment is near to airport. The only improvement needed is the setting of bath tub, it’s too high and dangerous for old folks and young kids to “climb”.
Reviewed June 17, 2018
Hi Angie, we are glad you enjoyed our facilities. We have taken your comments on board regarding the bath tub edges, yes- it is quite a deep bath. We are glad to see our apartments facilities suited your family for the 2 night stay. We hope to see you again in the future.
Responded July 02, 2018
Assured Ascot Quays Apartment Hotel
10.0
Exceptional
Dena from Singapore
Family with young children
2 Bedroom Apartment
Stayed 4 nights in May 2018
Amazing Family Friendly Service Apartment”
We had an amazing time at this place. All the staff were so friendly and welcoming. Gave us lots of tips and advice where to visit and eat. Would definitely come and stay here again.
Reviewed June 01, 2018
Thank you for your amazing review :) we will see you next time.
Responded June 06, 2018
Assured Ascot Quays Apartment Hotel
8.8
Excellent
WENDY from Singapore
Family with young children
2 Bedroom Apartment
Stayed 1 night in May 2018
Spacious and relax”
The apartment is spacious and clean, make us feel very relax and good resting. We enjoy taking a leisure walk near the river side path, good food/restaurants within short driving distance. We will love to come back here to stay a bit longer.
Reviewed May 29, 2018
Thank you for staying with us, We appreciate your feedback regarding your stay and the property itself. Hopefully we will get the opportunity to welcome you back to Assured Ascot Quays in the not too distant future.
Responded May 30, 2018
Assured Ascot Quays Apartment Hotel
8.8
Excellent
Julie from Australia
Couple
Studio
Stayed 2 nights in May 2018
Great Location”
Great Location, close to Burswood and Perth City. Great view of the river and Perth City. Good size apartment with everything your would need for a weekend or a week away.
Reviewed May 22, 2018
We are glad you enjoyed your weekend away. If there is another planned in the future- please give us a call again! Warm Regards- The Team @ Assured
Responded May 28, 2018
Assured Ascot Quays Apartment Hotel
10.0
Exceptional
judith from Australia
Couple
Studio
Stayed 1 night in May 2018
very clean and fresh. All essentials covered”
cleanliness, customer service location
Reviewed May 19, 2018
Thank you for your great comments! We hope to see you next time.
Responded May 28, 2018
Assured Ascot Quays Apartment Hotel
8.4
Excellent
Nicole from Australia
Family with teens
2 Bedroom Apartment
Stayed 1 night in May 2018
Great stay”
Fantastic staff, excellent room, beautiful view
Reviewed May 14, 2018
Thank You !
Responded May 16, 2018
Assured Ascot Quays Apartment Hotel
8.0
Excellent
Melissa from Australia
Family with young children
2 Bedroom Apartment
Stayed 3 nights in April 2018
Great location and service ”
The staff are fantastic location is great
Reviewed April 28, 2018
Thank Melissa, we will pass your comments to staff
Responded May 16, 2018
Assured Ascot Quays Apartment Hotel
5.6
PEI from Malaysia
Family with young children
Studio
Stayed 3 nights in April 2018
Housekeeping needs improvement”
while I understand housekeeping for service apartments are less frequent than hotels, the expectation was that the quality would be on par. I did not experience this for my stay. My young son had soiled the bed sheets on a weekend which I separately requested for housekeeping on a Sunday and reception had agreed. This was not fulfilled. Nevermind that, as I could understand that housekeeping is bare on weekends. However on Monday, the bedsheets should have been changed fully but I suspect they were not, the bedsheets were still stained. This is really not acceptable and needs to be improved. Other than that, I would rate everything else acceptable, though if housekeeping isn't improved, I would not consider staying here for my next trip. Please work on the hygiene and housekeeping as it is really the basic requirement for hospitality. Thanks.
Reviewed April 26, 2018
Dear PEI, I am sincerely sorry this was your experience. Whilst we do not have housekeeping (unless pre-booked) on weekends- staff should certainly have offered the service of changing linen in this occasion of an accident. There seems a mis-communication here from reception, as I cant find reference to your request. We are terribly sorry at we have not met our own expectations of service on this occasion. I hope next time you may require an apartment in Perth, please contact me directly referring to this occurrence; I will double ensure the hospitality service you should expect is certainly delivered. Kind Regards, Management, Assured Ascot Quays.
Responded May 16, 2018
Assured Ascot Quays Apartment Hotel
8.0
Excellent
Teresa from Australia
Couple
Studio
Stayed 1 night in April 2018
Very good”
Pros, close to airport, washing machine & dryer in room, river views. Cons, due to accessibility shower the entire bathroom floor gets flooded in 1/2 inch water everytime you shower, no staff availble on weekends?, old style TV's
Reviewed April 20, 2018
Thank you for taking the time to review us Teresa. Yes - you apartment was accessible (not all rooms like that) so didnt have a shower screen, but a shower curtain. Of course we have staff here every day. We are a serviced apartment business however, and do not offer 24 hour housekeeping like 5 star hotels do. Housekeeping can be booked over the weekend if required by guests, so perhaps next time you stay you may wish to purchase this for weekends? We hope to see you next time.
Responded May 16, 2018
Assured Ascot Quays Apartment Hotel
7.6
Very good
Tyron from Australia
Solo traveler
Studio
Stayed 2 nights in March 2018
Reasonable ”
Not too bad but feel that with the shut down of the restaurant getting food was difficult unless you wanted uber eats. For the price could have maybe found another place to offer room service and food and drinks. Location was great though easy to get too and from.
Reviewed March 07, 2018
Thanks Tyron. We are a true serviced apartment business now with the closure of the restaurant, as our guests did prefer to use the in-room kitchen facilities, or food delivery from over 6 local restaurants to choose from, (instead of just the one downstairs). Of course our referral with the Cray and Aquarium restaurants are just 750m walk away. Perhaps next stay you may choose to utilise these services. Thank you for taking the time for your comments.
Responded May 16, 2018
Assured Ascot Quays Apartment Hotel
10.0
Exceptional
Gary from Australia
Solo traveler
Studio
Stayed 3 nights in February 2018
Great place”
What a great place, lots of inclusions. Was able to cook and save money. Nice clean room. Close drive to the airport or city. Would stay again.
Reviewed February 24, 2018
Thank You Gary, see you next time:)
Responded February 26, 2018
Assured Ascot Quays Apartment Hotel
7.6
Very good
Melissa from Australia
Family with young children
2 Bedroom Apartment
Stayed 3 nights in January 2018
Great Location, Great Facilities”
We stayed in a two bedroom apartment and had a wonderful stay for 6 nights. We ordered room service breakfast one day, and after the meals costing us $78 we were all very displeased with our meals. They arrived cold. Luckily the rooms all contained stoves and oven so we utilized these and made our own breakfast daily. Rooms were cleaned daily except for the weekend, however we were able to request clean towels on the days the rooms weren’t serviced. The pool is our favourite feature as it is very family friendly and a great spot to spend the mornings or evenings. We will definitely be staying again.
Reviewed January 09, 2018
Excellent, Our apologies that your delivered food was cold on arrival. However, glad you utilised all the properties self-contained facilities. We hope to see you again soon, Reception.
Responded February 26, 2018
Assured Ascot Quays Apartment Hotel
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