Best Western Melbourne City
Best Western Melbourne City
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"Staff were helpful and accommodating."

Andrea

01 April 2018

Matchbox - Bathroom Best Western Melbourne City
Matchbox - Bathroom
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Lobby Best Western Melbourne City
Lobby
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Interior view Best Western Melbourne City
Interior view
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Bathroom Best Western Melbourne City
Bathroom
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See map Best Western Melbourne City
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Exceptional
Location
9.0
See all 33 photos Best Western Melbourne City
See all 33 photos
Removed from saved list
2017

Best Western Melbourne City

Exceptional location
Stay in the heart of Melbourne - See what's nearby
Excellent
From 1665 reviewsSee what guests said
8.0
Recommended by 88% of guests
  • 370 meters to public transportation

  • Heart of the city

  • Free Wi-Fi in all rooms!

  • Air conditioning

Room choices
8.0
Very good
Room comfort & quality
This property is in high demand!Last booked 14 hours ago | 8 travelers are looking at this property right now
Courtyard Room
Courtyard Room
...
  • Courtyard view
  • 15 m²/161 ft²
  • 1 double bed
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Matchbox Single Room
Matchbox Single Room
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  • 9 m²/97 ft²
  • Shower
  • 1 single bed
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Trio Room
Trio Room
...
  • City view
  • 22 m²/237 ft²
  • 3 single beds or 1 single b...
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Rooftop Apartment
Rooftop Apartment
...
  • City view
  • 18 m²/194 ft²
  • 2 single beds
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Double
Double
...
  • City view
  • 13 m²/140 ft²
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Twin
Twin
...
  • City view
  • 13 m²/140 ft²
  • 2 single beds
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Shoebox
Shoebox
...
  • City view
  • 11 m²/118 ft²
  • 1 double bed
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Matchbox
Matchbox
...
  • 9 m²/97 ft²
  • Non-smoking
  • 1 single bed
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Standard King Room
Standard King Room
...
  • 22 m²/237 ft²
  • Shower
  • 1 super king bed
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Room Standard
Room Standard
...
  • Bathtub
  • Shared bathroom
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More about Best Western Melbourne City

More about Best Western Melbourne City

"Good bed and lovely big shower."

Reviewed 18 October 2017

Janet from Australia

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Solo traveler

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Australian cuisine
Australian cuisine
FIVE66
40 m Australian, Cafe
Bertha Brown
50 m Australian, Bar, Pizza
Grains
70 m Australian
Asian cuisine
Asian cuisine
Food Sutra
130 m Asian, Indian
Purple Peanuts Japanese Cafe
190 m Asian, Japanese, Sushi
Dumpling World
200 m Asian, Chinese
Gluten Free
Gluten Free
Byblos Bar & Restaurant
370 m Gluten Free, Lebanese, Mediterranean
Merchant
370 m Gluten Free, Italian
Bar Nacional
400 m Gluten Free, Mediterranean, Spanish

What they offer

"Truly, the staff were friendly & professional."

Lennie from Singapore

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Family with older children
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1665)Booking.com Reviews (1728)
8.0
Cleanliness8.2
Facilities7.3
Location9.0
Room comfort and quality8.0
Service8.0
Value for money7.9
Provided by verified guests of Agoda
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Showing 1473 verified guest comments
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8.0
Excellent
Justin from South Africa
Solo traveler
Matchbox
Stayed 1 night in September 2018
Very good”
It was easy enough to book and was one of the less expensive options, but I did not expect the room to be the size of a shoe box and a bed that would suit a 5 year old. My legs extended over the bed up to my knees. Other than that it was clean and the staff were friendly.
Reviewed September 18, 2018
8.4
Excellent
Hwee from Singapore
Solo traveler
Shoebox
Stayed 5 nights in August 2018
Good location”
Around 10 mins walk from Southern Cross Station, which is very convenient if you take Skybus. The staffs are friendly and helpful. Room is rather spacious for solo traveller but bathroom is rather small. Temperature of shower is hard to control and sometimes you could hear other people shouting during night time which is quite disturbing
Reviewed September 10, 2018
Dear Hwee, Thanks for taking the time to write the review and mentioning our friendly team. We are happy to take on your feedback and where we could improve. hope to see you in the future, Kind regards, Best Western Melbourne City
Responded September 14, 2018
Best Western Melbourne City
8.4
Excellent
Srinivasan
Business traveler
Courtyard Room
Stayed 7 nights in September 2018
Good location but very small”
Excellent location. Next to Southern cross and Kings Street. Good for solo traveller. Rooms are not spacious which is ok for solo traveller.
Reviewed September 10, 2018
Hi Srinivasan, Thank you for your review, we appreciate your feedback. We are pleased you were happy with the location, please know for future we do offer 7 other room types and would love the opportunity to welcome you back next time your in Melbourne. Kind Regards, Best Western Melbourne City
Responded September 14, 2018
Best Western Melbourne City
8.8
Excellent
Irene from Australia
Solo traveler
Matchbox
Stayed 2 nights in September 2018
Excellent”
Great location, staff friendly and room clean
Reviewed September 08, 2018
Hi Irene, Thanks for reviewing our hotel! We hope to welcome you back soon. Warmest Regards, Best Western Melbourne City Team
Responded September 14, 2018
Best Western Melbourne City
9.6
Exceptional
SIN from Singapore
Family with teens
Trio Room
Stayed 4 nights in August 2018
Comfortable & Clean Room, Good Location, Helpful Staffs”
The room is not as small as described by other travelers. Instead, the room size is just nice and I'm impressed with how the hotel utilize space so effectively. We stayed at a ShoeBox and a Trio Room. Trio is very spacious and worth every penny. ShoeBox is slightly smaller but we have enough space to walk around in the room. Fret not, 2 luggage can be opened on the floor and still, we have enough space to move around. The shower space might be a little small for Caucasians but it's perfectly okay for Asians. The room is very clean, toilet is spotless and towels are replaced every day. The room was cleaned everyday. The room is facilitated with all essentials: towels, toiletries, coffee & tea, iron & hair dryer. The hotel located at strategic location where Coles and 2 tram stops are within walking distance. Crown casino is just a 3 min walk away. Will definitely return to this hotel in the future!
Reviewed September 06, 2018
Dear Sin, Thanks so much for your lovely, honest feedback on your recent stay with us for others to read. We hope to welcome you back again soon! Warmest, The Best Western Melbourne City
Responded September 14, 2018
Best Western Melbourne City
9.2
Exceptional
SIN from Singapore
Family with teens
Shoebox
Stayed 4 nights in August 2018
Comfortable & Clean Room, Good Location, Helpful Staffs”
The room is not as small as described by other travelers. Instead, the room size is just nice and I'm impressed with how the hotel utilize space so effectively. We stayed at a ShoeBox and a Trio Room. Trio is very spacious and worth every penny. ShoeBox is slightly smaller but we have enough space to walk around in the room. Fret not, 2 luggage can be opened on the floor and still, we have enough space to move around. The shower space might be a little small for Caucasians but it's perfectly okay for Asians. The room is very clean, toilet is spotless and towels are replaced every day. The room was cleaned everyday. The room is facilitated with all essentials: towels, toiletries, coffee & tea, iron & hair dryer. The hotel located at strategic location where Coles and 2 tram stops are within walking distance. Crown casino is just a 3 min walk away. Will definitely return to this hotel in the future!
Reviewed September 06, 2018
9.6
Exceptional
Irwan from Indonesia
Family with young children
Trio Room
Stayed 5 nights in August 2018
nice location”
its a good location hotel and good services. only things is that the bathrooms is to small space.
Reviewed September 06, 2018
5.2
Yuet from Malaysia
Couple
Stayed 3 nights in August 2018
Above average”
We had the double room but indeed it was very tiny. We did not have sufficient space for two big luggages. The bath room was small and their breakfast was standard western breakfast. Just bread and jam. Location wise it was very near southern cross station, this was helpful especially if you take the airport skybus. The location also next to tram station. However the area wasn’t happening. You may need to travel with tram for better food etc. Not ideal for long stay.
Reviewed September 03, 2018
Dear Yuet, Thank you for your review; we hope to see you again at the Best Western Melbourne City! Warmest regards The Best Western Melbourne City Team
Responded September 04, 2018
Best Western Melbourne City
8.4
Excellent
Audilia from Australia
Solo traveler
Matchbox
Stayed 1 night in August 2018
Excellent”
Close to everything.. friendly staff .. clean..
Reviewed September 01, 2018
Hi Audilia, Thanks so much for your wonderful review!! So happy to hear you enjoyed your stay with us! We hope to see you again soon! Warmest, The Best Western Melbourne City Team
Responded September 04, 2018
Best Western Melbourne City
8.0
Excellent
Belinda from Australia
Couple
Shoebox
Stayed 1 night in August 2018
Uncomfortable sagging bed”
Everything was very good until we got into bed. It was a very unfortunate soft bed that didn't support the body. It was the most uncomfortable bed from a hotel/motel that we have slept in for at least 20 years. It meant that we both had a very uncomfortable and sleepless night making us both very tired the next day. If the mattress and base was replaced I wouldn't have any complaints.
Reviewed August 28, 2018
7.2
Very good
Shab
Business traveler
Shoebox
Stayed 5 nights in August 2018
Budget hotel! Don’t expect more ”
Cold and very limited breakfast, queen size beds (too small for 2), very very small bathroom, water too hot or too cold, no restaurant or cafe in the hotel after 12 noon, a bit noisy in the hotel (couldn’t sleep without earplugs). Great location and cheap.
Reviewed August 25, 2018
8.4
Excellent
Sze from Hong Kong
Solo traveler
Matchbox
Stayed 4 nights in August 2018
Excellent”
Staffs are helpful and friendly. Location is great, very close to Southern Cross Station. Room is larger than expected, but the sink is too small.
Reviewed August 24, 2018
9.6
Exceptional
John from Australia
Solo traveler
Shoebox
Stayed 2 nights in August 2018
Exceptional”
Check in staff and restaurant staff outstanding!!!!
Reviewed August 24, 2018
8.8
Excellent
Kerri from Australia
Family with teens
Trio Room
Stayed 1 night in August 2018
Perfect for a comfortable budget stay over ”
Needed a room for three adults nearby to the convention center that wasn’t costing the earth. Best Western Melbourne was perfect! I’m sure I saw something about it being Pet Friendly too, which for me is a massive bonus! It was more than comfortable, the staff were gorgeous, and the key criterion for me was that it was within my budget. Best Western Melbourne City will be the first place I contact for staying in Melbourne from now on.
Reviewed August 24, 2018
8.0
Excellent
Mark from Australia
Solo traveler
Matchbox
Stayed 1 night in August 2018
Last Minute Option”
Needed a place last minute (checked in after midnight) due to flights being delayed. Close to Southern Cross, served my purchase well. Kindly upgraded my room too.
Reviewed August 20, 2018
10.0
Exceptional
GURCAN
Group
Twin
Stayed 6 nights in August 2018
Fantastic”
It is a wonderful place to stay
Reviewed August 20, 2018
9.6
Exceptional
GURCAN
Group
Shoebox
Stayed 6 nights in August 2018
Awesome”
Comfortable beds, perfect location, staffs are very friendly, recommended hotel.
Reviewed August 20, 2018
10.0
Exceptional
GURCAN
Group
Twin
Stayed 6 nights in August 2018
Excellent”
Everything is perfect!
Reviewed August 20, 2018
9.2
Exceptional
Jiwhan from South Korea
Couple
Shoebox
Stayed 5 nights in August 2018
Value for money”
Location is perfect. Able to trip any place with free tram.
Reviewed August 20, 2018
9.2
Exceptional
Chong from Malaysia
Couple
Shoebox
Stayed 1 night in August 2018
Exceptional”
good location. easy to find.
Reviewed August 15, 2018
Dear Chong, What a lovely score! Thank you. Warm regards BW Melbourne City
Responded August 17, 2018
Best Western Melbourne City
12345
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