City Bay Palace Hotel
City Bay Palace Hotel
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Deluxe Twin Bed Sea View City Bay Palace Hotel
Deluxe Twin Bed Sea View
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Lobby City Bay Palace Hotel
Lobby
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Interior view City Bay Palace Hotel
Interior view
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Interior view City Bay Palace Hotel
Interior view
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See map City Bay Palace Hotel
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Very good
Location
7.5
See all 6 photos City Bay Palace Hotel
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What guests are saying:
Nice hotel to stay in good location.
SWARUPKUMAR from India
Family with young children
staff was knowledgeable about places to eat and visit. excellent service and very polite.
Raymond from United States
Couple
Location
MOHAMMAD from Bangladesh
Business traveler
The staff are all nice and helpful. The location is fine but not many choices in terms of restaurant nearby. But good value for money in general and highly recommended
Tsz from Hong Kong
Couple
The hotel staff helped us rent motorbikes to explore the area. We enjoyed the nearby market and a walk along the bay too. Downside is the construction in the area - a little noisy at night, but that should pass in a few months.
Julia from United States
Group
Very convenient. With shopping mall and fresh market behind the hotel. Only 2 km away from Huong Hai Sealife Cruise for Halong Bay
Hu from Singapore
Solo traveler
Have spend a lot of time travelling around Vietnam and in Hanoi. One of the most friendly and helpful staffs I have come across.
Nasna from Indonesia
Couple
Very good
From 278 reviewsSee what guests said
7.9
/
10
Excellent room comfort and quality
8.5
Recommended by 95% of guests
Value for money8.1
Distance to city center1km
Location rating7.5
Nearest airportCat Bi International Airport (HPH)
Distance to airport41.5 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Room service [24-hour]

Select your room
8.5
Excellent
Room comfort & quality
Executive
Executive
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed
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Superior Twin
Superior Twin
...
  • Room size: 26 m²/280 ft²
  • Sea view
  • 2 single beds
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Superior Double
Superior Double
...
  • Room size: 26 m²/280 ft²
  • City view
  • 1 double bed
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Deluxe Twin Bed
Deluxe Twin Bed
...
  • Room size: 29 m²/312 ft²
  • Sea view
  • 2 single beds
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Deluxe Triple
Deluxe Triple
...
  • Room size: 29 m²/312 ft²
  • Sea view
  • 1 single bed and 1 double b...
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Twin Room with Sea View
Twin Room with Sea View
...
  • Room size: 26 m²/280 ft²
  • Shower
  • 2 single beds
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Deluxe Twin Bed Sea View
Deluxe Twin Bed Sea View
...
  • Room size: 24 m²/258 ft²
  • Ocean view
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CityBay Palace Suite
CityBay Palace Suite
...
  • Shower
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Single Superior
Single Superior
...
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    Double (Shared Bathroom)
    Double (Shared Bathroom)
    ...
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      More about City Bay Palace Hotel

      More about City Bay Palace Hotel

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What they offer

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (278)Booking.com Reviews (159)
      7.9
      /
      10
      Cleanliness8.4
      Facilities7.8
      Location7.5
      Room comfort and quality8.5
      Service7.9
      Value for money8.1
      Provided by verified guests of Agoda
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      All guests (278)
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      Showing 175 verified guest comments
      12345
      8.4
      Excellent
      Boon from Malaysia
      Family with young children
      Twin Room with Sea View
      Stayed 1 night in December 2018
      Convenient location but not worth paying extra for sea view rooms ”
      I booked 4 rooms with sea view but were given 2 rooms with slight sea view on the 9th and 11th floors and 2 rooms on 7th floor which have no sea view at all. Very disappointed. Not worthy paying extra for the sea view rooms. Rooms are very clean and comfortable though.
      Reviewed December 23, 2018
      8.0
      Excellent
      Hayley from United Kingdom
      Couple
      Superior Double
      Stayed 4 nights in October 2018
      Recommended ”
      The hotel was beautiful upon arrival. We definitely felt like VIPs as we entered the lobby. The staff were attentive and ensured we could check in early. The rooms were spacious and clean. We loved the little details such as the branded remote holder and branded toiletries. Looked like alot of thought has gone into the design and decor. The room air con was quiet, and the location meant there was not much noise from passing traffic. The location, however out from the main areas, was still close to a huge shopping mall that housed a supermarket which suited our DairyMilk desires! The hotel offer tours and help you to choose the best one for what you’d like to see. If you go here you HAVE to do a boat cruise. Its a must see! If visiting Ha Long again we would love to stay here again. Thank you for our departing gifts CBP, we love them!
      Reviewed October 24, 2018
      2.4
      Kiah from Singapore
      Solo traveler
      Superior Double
      Stayed 1 night in December 2018
      Acceptable”
      Very unfriendly staff
      Reviewed December 26, 2018
      9.6
      Exceptional
      Soulivong from Laos
      Group
      Deluxe Twin Bed Sea View
      Stayed 2 nights in October 2018
      We love it”
      That a great hotel. Good location near market and with a good view from room window
      Reviewed November 30, 2018
      9.6
      Exceptional
      Madonna from Philippines
      Family with young children
      Deluxe Triple
      Stayed 2 nights in November 2018
      Exceptional”
      new hotel and great location as well. we were there to join the HBHM and is a lot closer to the venue. walking distance to the Vincom Mall. breakfast was good. we had a great 2-night stay .
      Reviewed November 29, 2018
      8.0
      Excellent
      Geok from Singapore
      Group
      Superior Double
      Stayed 1 night in December 2017
      cooling weather in Halong Bay city”
      The hotel is clean and comfortable. Room is near the lift, and breakfast is fantastic.The staff can speak English and are very helpful. the morning market is just beside . nearby has a few shop houses.Recommended to stay again and stay at high level which can see the view.
      Reviewed December 25, 2017
      10.0
      Exceptional
      Adrianne from Malaysia
      Group
      Superior Twin
      Stayed 2 nights in September 2017
      Great hotel, Great staff & Great Location”
      although i last minute re-book this hotel without any complain..but management did found out i moved from sister hotel to this hotel due to bad smell.. sales executive Ms Luong Thi Thu Ha did help me to sort out the problem really appreciate her kindness..the breakfast was great too..
      Reviewed September 20, 2017
      10.0
      Exceptional
      Shelley from Australia
      Couple
      Superior Double
      Stayed 1 night in August 2016
      Should b rated a 5 star hotel”
      This hotel should b rated 5 star. Reception staff helped beyond their dictates. Breakfast was to die for. Located close to markets, shopping, banks, everything. All staff just wonderful. Special needs catered for. Fantastic views of Halong Bay. Would have no hesitation to recommend this hotel to anyone
      Reviewed August 18, 2016
      8.0
      Excellent
      Norman from United States
      Solo traveler
      Superior Twin
      Stayed 1 night in October 2014
      Nice room at a budget price.”
      Clean, Affordable, Location
      Nice, big, clean rooms at a reasonable price. The hotel is located near a colorful local market. The breakfast buffet was varied and good tasting. A good choice for an overnight stay before or after a cruise.
      Reviewed October 17, 2014
      9.7
      Exceptional
      Jorge from United States
      Solo traveler
      Deluxe Twin Bed
      Stayed 4 nights in August 2014
      the location is excellent , staff very frienddly ”
      location is extremely good, staff extremely helpful always willing to try to help, the hotel in general is very clean
      IT was great , good breakfast fresh fruit and vegetables every day and most important friendly staff , one small detail that I was not very comfortable with is that the held your passport at the front office for whatever reason is not a good feeling
      Reviewed August 24, 2014
      4.4
      MYEONG from South Korea
      Solo traveler
      Executive
      Stayed 1 night in July 2018
      Not a good memory at all. ”
      so we stayed 2 executive room, one night. Me and my company colleague to spend a day in Ha long bay. I have lots of opportunity to stay in different hotel due to my job. But this hotel was my first time that I never want to go again, and don't want to recommend to anyone I know. I want my money back... one of my colleague was Vietnamese and she really agreed it was bad experience.. 1. no soundproof. I can hear every door is shut, kid running around, people talking in many room. I actually woke up sound of that. 2. non smoking room? Hotel said it is non smoking room, but once I enter the room I could smell smoke. Me and my colleague found that there is small balcony on the corner of my bed, so people can go out and have a smoke. This is where smoke smell is come from. 3. clean? room looks clean at glance but..... our pillow smelled really bad, like unwashed hair smell. we found extra pillow and used it. 4. Breakfast? all I can have was toast.... not even orange was good.
      Reviewed July 16, 2018
      7.6
      Very good
      Hanh from Vietnam
      Group
      Superior Twin
      Stayed 2 nights in June 2018
      Vị trí tốt , sạch sẽ”
      Phòng khách sạn hơi nhỏ tuy nhiên ở trung tâm của thành phố nên chấp nhận được. gần các địa điểm vui chơi, tập thể dục, tham quan (chạy bộ buổi sáng tại công viên sát biển, đạp xe đường bao biển, leo núi Bài thơ - nên hỏi thăm kĩ vì có thời điểm chính quyền hạn chế leo núi này, bảo tàng quảng ninh,....) nhân viên chưa thân thiện và vui vẻ với khách
      Reviewed June 19, 2018
      9.6
      Exceptional
      Mary from Philippines
      Couple
      Superior Double
      Stayed 3 nights in February 2018
      Great experience”
      Loved their lobby area - it was big and bright. Breakfast was good and with nice selection of food. It was near restos, coffee shops, salon, spa, mall,/plaza and the bay! The only down side was their AC can only be set to heating or fan mode (NO cooling mode) - which was not blowing enough air in the room. Not sure if it was because it's winter that's why they shut down the cooling aystem? So we left the window/s open to provide good ventilation in the room - which means we can hear all the noises from outside.
      Reviewed February 11, 2018
      9.6
      Exceptional
      Kaven from Malaysia
      Group
      Superior Double
      Stayed 1 night in September 2018
      Great choice for budget stay”
      Clean, Convenient, strategically located in town of Halong Bay, walking distance to shopping mall, great value for budget hotel stay.
      Reviewed September 13, 2018
      9.2
      Exceptional
      tan from Malaysia
      Group
      Deluxe Triple
      Stayed 1 night in August 2018
      Excellent stay!”
      Hotel staffs are super friendly and helpful with our itineraries and nice and comfy place that felt like home when it comes to end of the day especially we're all dead tired!
      Reviewed August 16, 2018
      10.0
      Exceptional
      Harriet from United Kingdom
      Couple
      Superior Double
      Stayed 3 nights in August 2018
      Very helpful staff and outstanding customer service, definitely recommend”
      Our tour operator forgot to collect us, the receptionist went above and beyond to help us sort our transport and was fantastic. Great service and cleanliness of rooms and facilities
      Reviewed August 06, 2018
      6.4
      Good
      Baptiste from New Zealand
      Group
      Superior Double
      Stayed 1 night in December 2018
      Breakfast ”
      Breakfast was very average...
      Reviewed December 19, 2018
      8.0
      Excellent
      Hanh from Vietnam
      Group
      Deluxe Twin Bed Sea View
      Stayed 2 nights in June 2018
      Hài lòng nhưng có một số vấn đề cần lưu ý”
      sạch sẽ, vị trí tốt nhưng staff cần có thái độ chuyện nghiệp và thân thiện hơn. Đoàn có các cháu nhỏ nhưng nhân viên giữ cửa có thái độ không vui vẻ và thân thiện với các cháu
      Reviewed June 19, 2018
      8.0
      Excellent
      Hanh from Vietnam
      Group
      Superior Twin
      Stayed 2 nights in June 2018
      Hài lòng với lựa chọn khách sạn này”
      khách sạn gần núi Bài thơ, công viên lán bè, đường bao biển, chợ Hạ Long và các địa điểm ăn uống ưa thích của dân địa phương, ... nên rất thuận tiện cho đoàn chúng tôi trong 2 đêm lưu trú tại Hạ Long
      Reviewed June 19, 2018
      8.0
      Excellent
      Hanh from Vietnam
      Group
      Deluxe Twin Bed Sea View
      Stayed 2 nights in June 2018
      Good choice”
      Đoàn chúng tôi khoảng 20 người đã có 2 đêm lưu tại khách sạn này. Cảm nhận là hài lòng, thoải mái, sạch sẽ và gần các địa điểm ăn uống, thăm thú địa phương
      Reviewed June 19, 2018
      12345
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      • Very good location