Cross Hotel Kyoto
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Standard Twin Room - Non-Smoking - Room plan Cross Hotel Kyoto
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9.4
Exceptional
1.6% this month
/10
(1321 reviews)See what guests said
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9.6
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
  • Kiyamachi Street30 m
  • Nostalgic Architectural Structure at Sanjodori30 m
  • Rub-a-Dub Bar60 m
  • Zuisen-ji Temple80 m
  • Meidi-Ya Supermarket90 m
  • Iace Travel110 m
  • Marble Room Bar130 m
  • Komachi Jewelry130 m
  • Kojitsu Sanso Shop150 m
  • Junkudo Bookshop160 m
  • Newly built in 2018
    Free Wi-Fi

    Cross Hotel Kyoto

    71-1, Daikokucho, Nakagyo-ku, Kawaramachi, Kyoto, Japan, 6048031 - See map
    "The staff are very friendly, we asked for additional pillows and they were in the room when we got back from exploring."
    Michael - 05 January 2019
    Exceptional reputation
    Recommended by 98% of guests
    Exceptional cleanliness
    9.7 rating for cleanliness
    • 300 meters to public transportation

    • Located in heart of Kyoto

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Air conditioning

    This property is in high demand!

    Booked 194 times for various dates

    Property ranking|Compared to 5,384 Kyoto properties
    See all rankings
    Location score
    9.6/10
    Cleanliness score
    9.7/10
    Couples review score
    9.4/10
    Value for money score
    9.2/10
    Better than
    99
    %
    of Kyoto properties
    Better than
    99
    %
    of Kyoto properties
    Better than
    99
    %
    of Kyoto properties
    Better than
    98
    %
    of Kyoto properties
    Value for money9.2
    Location rating9.6
    Nearest airportOsaka International Airport (ITM)
    Distance to airport38.5 km

    Rooms available at Cross Hotel Kyoto

    Premium Suite Room - Non-Smoking
    Premium Suite Room - Non-Smoking
    ...
    • Room size: 76 m²/818 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Superior Twin Room with Sofa Bed ( 2 Single beds and 1 Sofa bed) - Non-Smoking
    Superior Twin Room with Sofa Bed ( 2 Single beds and 1 Sofa bed) - Non-Smoking
    ...
    • Room size: 30 m²/323 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Superior King Room - Non-Smoking
    Superior King Room - Non-Smoking
    ...
    • Room size: 30 m²/323 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Standard Twin Room (2 Single Beds) - Non-Smoking
    Standard Twin Room (2 Single Beds) - Non-Smoking
    ...
    • Room size: 25 m²/269 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Deluxe Family Twin Room - Non-Smoking
    Deluxe Family Twin Room - Non-Smoking
    ...
    • Room size: 47 m²/506 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Japanese Suite Room - Non-Smoking
    Japanese Suite Room - Non-Smoking
    ...
    • Room size: 70 m²/753 ft²
    • Shower and bathtub
    • 2 single beds and 3 futons
    Enter dates to see prices
    Deluxe Corner King Room - Non-Smoking
    Deluxe Corner King Room - Non-Smoking
    ...
    • Room size: 42 m²/452 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Standard Queen Room - Non-Smoking
    Standard Queen Room - Non-Smoking
    ...
    • Room size: 27 m²/291 ft²
    • Shower and bathtub
    • 1 queen bed
    Enter dates to see prices
    Deluxe Twin Room ( 2 Single beds) - Non-Smoking
    Deluxe Twin Room ( 2 Single beds) - Non-Smoking
    ...
    • Room size: 32 m²/344 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Superior Twin Room ( 2 Single Beds) - Non-Smoking
    Superior Twin Room ( 2 Single Beds) - Non-Smoking
    ...
    • Room size: 30 m²/323 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Cross Hotel Kyoto?

    Check-in at Cross Hotel Kyoto starts from 03:00 PM. Guests must check-out before 11:00 AM to avoid additional fees. You may request early check-in or late check-out as a special request through the booking form. This may be offered by the property, subject to availability. You are welcome to use the luggage storage provided by the Cross Hotel Kyoto to store belongings prior to check-in, or after check-out. The hotel front desk operates 24 hours a day.

    How do I get to Cross Hotel Kyoto?

    If you would like to drive to Cross Hotel Kyoto, a car park is available nearby. You can travel around in Kyoto easily with taxi service provided by the property.

    Is breakfast offered at Cross Hotel Kyoto?

    Buffet breakfast is offered at Cross Hotel Kyoto from 7:00 AM to 10:00 AM.

    What are my dining options at Cross Hotel Kyoto?

    Cross Hotel Kyoto has an in-house restaurant for hungry guests to dine-in. Kiharu Brasserie comes highly recommended by the property. A variety of cuisines ranging from American to fusion cuisine is served at the restaurant. You can enjoy a delicious array of menu choices including buffet and course menu options.

    What is the smoking policy at Cross Hotel Kyoto?

    Cross Hotel Kyoto is a smoke-free property in all rooms. However, guests are permitted to smoke in the designated smoking areas provided.

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    What people love about Cross Hotel Kyoto

    • 9.6
      Exceptional

      "Excellent experience in Cross hotel Kyoto."

      Ping

      |

      28 December 2018

    • 9.6
      Exceptional

      "Facilities are just perfect."

      Ping

      |

      28 December 2018

    • 10.0
      Exceptional

      "at such an affordable price point?"

      Felicia

      |

      25 November 2018

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    More about Cross Hotel Kyoto

    More about Cross Hotel Kyoto

    10.0
    Exceptional

    "Location is good, close to the station."

    Wing S.

    |

    17 December 2018

    An overview

    Show less

    What they offer

    8.4
    Excellent
    Staff 

    "Staff from concierge is very helpful on direction informatio..."

    Kuai

    |

    24 December 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    American

    Restaurants on site

    KIHARU Brasserie
    Cuisine:European, Mediteranean
    Menu:A-la-carte

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Cross Hotel Kyoto from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1321)Booking.com Reviews (1667)
    9.4
    /
    10
    Exceptional
    1.6% this month
    Cleanliness9.7
    Facilities9.1
    Location9.6
    Service9.4
    Value for money9.2
    High score for Kyoto
    Rating
    9+ Exceptional (471)
    8-9 Excellent (60)
    7-8 Very Good (33)
    6-7 Good (6)
    <6 Below Expectation (4)
    Time of the year
    Mar - May (174)
    Jun - Aug (112)
    Sep - Nov (195)
    Dec - Feb (93)
    All guests (1321)
    All room types
    All languages
    Showing 574 verified guest comments
    12345
    9.6
    Exceptional
    Bianca from Singapore
    Solo traveler
    Standard Queen Room - Non-Smoking
    Stayed 2 nights in July 2019

    Great smallish hotel centrally located in a scenic part of Kyoto”

    Pros: it’s location. Three minutes walk to Sanjo station, both a train and subway stop. And it’s a lovely walk to as you pass the canal and river. Its very good complimentary coffee in the lobby is certainly good value. There are a few bakeries around the hotel, so you can save some money and not opt for breakfast. Cons: can’t think of any. It’s all good!

    Reviewed July 23, 2019

    Thank you for staying with Cross Hotel Kyoto and sharing your review with other travelers. We are delighted to know that you enjoyed your stay with our location and the complimentary coffee and Japanese tea service in the lounge. We also agree that we have the best location to explore Kyoto city and thank you again for sharing it with other guests. We truly hope that your visit to Kyoto was memorable. It would be our great pleasure to welcome you back soon! Best regards, Cross Hotel Kyoto

    Responded July 23, 2019
    Cross Hotel Kyoto
    10.0
    Exceptional
    Mi-Jung from South Korea
    Couple
    Standard Queen Room - Non-Smoking
    Stayed 1 night in July 2019

    How wonderful the location is! What kind staffs they are!”

    My trip to Japan, the 3rd night I stayed here, the location was really good to approach anywhere in Kyoto. The most important thing was the staffs' kindness. The reservation staff helped to to find a nice place for lunch, the traditional Kansai Sukiyaki. The restaurant was quite good to enjoy, and thanks to the staff who looked for the reasonable price for me to dine out. Also, with my message to celebrate my 10th wedding anniversary, the Cross Hotel Kyoto ungraded my room to stay there more pleasantly leaving me the celebration card of the manager. I used the Keihan Sanjo station, and it was just near from the hotel and during the night time I could roam the Kamo riverside and walked along the Pontocho. Arrived in hotel, before the checking-in , I kept my luggage at the hotel and looked around the Nishiki market only 5 min walk. Very good choice it was. Next chance visiting Kyoto, I would like to stay here again. Don't miss the free coffee and the green tea at the lobby.

    Reviewed July 11, 2019

    Thank you for choosing to stay with Cross Hotel Kyoto and for sharing your wonderful review with other travelers. It is pleasing to know that you found the service by our staff is enjoyable and helpful. Each of our team is great asset of our hotel and your comments will be passed on to the entire team as rewards for their efforts. We truly hope you had memorable experiences in Kyoto for your anniversary. Thank you again for your kind words and recommendation. We look forward to welcoming you back very soon! Best regards, Cross Hotel Kyoto

    Responded July 15, 2019
    Cross Hotel Kyoto
    9.2
    Exceptional
    carrie from United States
    Family with teens
    Superior Twin Room with Sofa Bed - Non-Smoking
    Stayed 5 nights in July 2019

    Excellent Location”

    Clean newer hotel. Staffs were very friendly and nice. Great location - walking distance to Gion and Nishiki market. Also walking distance to multiple different train/subway stations. Would stay here again.

    Reviewed July 10, 2019

    Thank you for choosing to stay at Cross Hotel Kyoto. We are delighted to see that your overall stay with us was satisfactory. As you mentioned, we are conveniently located with allowing easy access to main shopping area, bus/train stations and major tourist attractions. It is pleasing to hear that you also enjoyed that advantage during your stay. Thank you again for your kind review. It would be our great pleasure of welcoming you back in our hotel soon again. Best regards, Cross Hotel Kyoto

    Responded July 10, 2019
    Cross Hotel Kyoto
    10.0
    Exceptional
    RAJKUMAR from Singapore
    Family with young children
    Deluxe Plus King Room - Non-Smoking
    Stayed 4 nights in June 2019

    Class and stylish by all means!”

    We stayed for 4 absolutely blissful nights and even for our next visits (for other parts of Japan), this would be the preferred hotel. Why? Spacious and luxurious by all means. Unique design, comfortable location, good breakfast to kick start your day and the list goes on. Location cant be better for tourists. Stone throw distance for array of eateries, shops and walking distance to many attractions. Courteous staff and cleanest rooms.

    Reviewed July 04, 2019

    Thank you for staying with Cross Hotel Kyoto and for sharing your stay experience with other travelers. It is pleasing to know that we could meet your expectations in terms of the location, breakfast and the service by staff. We also agree that we have the best location to explore Kyoto city and we appreciate your sharing it with other guests. We truly hope that your visit to Kyoto was a memorable one. It would be our great pleasure to welcome you back in our hotel soon again. Best regards, Cross Hotel Kyoto

    Responded July 04, 2019
    Cross Hotel Kyoto
    10.0
    Exceptional
    Bharat from India
    Couple
    Deluxe Plus Twin Room - Non-Smoking
    Stayed 4 nights in June 2019

    Wonderful!”

    Cross Hotel Kyoto was the best hotel by far that we stayed in Japan. From the location to the lobby, the design of every part of the Hotel, I have to say that having stayed at multiple properties across the world, this one was very unique. The aesthetics were pleasing, the service was first-class and we really enjoyed every part of our stay. If you are visiting Kyoto, then please do yourself a favour and stay at this Hotel

    Reviewed June 29, 2019
    9.2
    Exceptional
    Moon from Hong Kong
    Family with teens
    Standard Twin Room - Non-Smoking
    Stayed 4 nights in April 2019

    Hanami 2019”

    A very brand new hotel staffed by high quality personnel all over the world. You will feel you are well taken care of. The location and cleaniness of the hotel is also excellent. You will love to come back again.

    Reviewed June 27, 2019
    10.0
    Exceptional
    Kritsana from Thailand
    Couple
    Standard Queen Room - Non-Smoking
    Stayed 3 nights in July 2019

    Worth every penny”

    This is the most satisfy hotel for me with this price range. - Thoughtful design and room type - Big comfy bed - Nice lighting - Big Lobby - Good in-room facilities and etc. I will be here again on my next Kyoto trip for sure!!

    Reviewed July 18, 2019

    Thank you for choosing to stay at Cross Hotel Kyoto and for your review! We are delighted to see that we were able to meet your expectations in many aspects and you had a wonderful stay with us. Especially, our rooms are absolutely beautiful with modern design as well as very user friendly facilities in each room to enrich the guest experience. We are pleased to know that you also enjoyed it. Thank you again for your perfect review and rating. It will be such a pleasure to welcoming you back soon! Best regards, Cross Hotel Kyoto

    Responded July 18, 2019
    Cross Hotel Kyoto
    10.0
    Exceptional
    wei from China
    Family with teens
    Stayed 8 nights in July 2019

    Hygiene, neatness, convenience and excellent service”

    We stayed in the hotel for 8 days. It's very convenient to go to various scenic spots. Trams, metros and bus stops are all within five minutes. Every day a smiling waiter shows us the most brilliant smile, which makes people feel great all day. It's comfortable to take a bath in a big bathtub.

    Reviewed July 15, 2019

    Thank you for choosing to stay at Cross Hotel Kyoto and for sharing your positive review with other travelers. We are delighted to see that you enjoyed your stay in many aspects including the location, service by staff and the room facilities. Especially your feedback regarding the staff motivates us to reach our goal of delivering warm, sincere service to our guests, and we will pass on your comments to the team as rewards for their efforts. Thank you again for your warm words and perfect rating. We look forward to welcoming you back soon again! Best regards, Cross Hotel Kyoto

    Responded July 16, 2019
    Cross Hotel Kyoto
    8.8
    Excellent
    June from Singapore
    Family with teens
    Superior Twin Room with Sofa Bed - Non-Smoking
    Stayed 2 nights in June 2019

    Excellent Hotel ”

    A great hotel stay though a little pricey. The complimentary coffee machine at the lobby served great coffee, a plus point for coffee lovers. Rooms were cosy, well maintained & very clean, with separate toilet & bathroom areas. Only regret was receiving reminder calls twice to check out of the room when we were earlier granted the request to check out an hour later. The reminder calls before the check out time was up ended the memorable stay we could have experienced at the beginning.

    Reviewed June 23, 2019

    Thank you for choosing to stay with Cross Hotel Kyoto and for taking the time to leave your review. It is such a pleasure to see that you enjoyed many aspects of our hotel including the room and the complimentary coffee service in the lobby. However, we are sorry to hear that poor communication among the team made your stay uncomfortable on your last day with us. Your stay experience has been passed on to the Front office manager to review current operation and take actions for proper communication. We apologize again for the inconvenience have caused. We hope to have the chance to welcome you back for more positive stay experience. Best regards, Cross Hotel Kyoto

    Responded June 26, 2019
    Cross Hotel Kyoto
    10.0
    Exceptional
    Jennifer from United Kingdom
    Couple
    Superior King Room - Non-Smoking
    Stayed 6 nights in June 2019

    Exceptionally good value for money - superb hotel”

    I highly recommend this hotel. We stayed in a superior room which was a very good sized room (especially compared to usual Japanese hotel rooms), immaculate and in a great location. I can’t fault this hotel and would highly recommend it to anyone. Exceptionally good value for money too.

    Reviewed June 22, 2019
    9.6
    Exceptional
    Ka from Netherlands
    Couple
    Standard Queen Room - Non-Smoking
    Stayed 5 nights in June 2019

    Good place near all the hustle and bustle ”

    Plenty to see and do near this hotel. Also alot of restaurants surrounding the area so you don't really need the breakfast at the hotel. You can lend an umbrella if it rains outside. Overall it's a decent hotel with spacious rooms. Big thank you to concierge haruna asakura for providing a nice view from our room! We surely enjiyed that everyday!! Thank you so much

    Reviewed June 18, 2019
    10.0
    Exceptional
    IVONE from Indonesia
    Family with young children
    Deluxe Family Twin Room - Non-Smoking
    Stayed 2 nights in June 2019

    Great great great”

    Great new hotel. Located in kyoto.. v near food n shopping district. Easy access. Big rooms n very comfy. Super modern with nice touch of zen. Their staff were the superstars on tops of all the great things this hotel offers. Spraks super flurnt english. Assist us all along from the 1st day: street direction.. recommended places to go.. since their english were fluent.. communication is clear n easy for us.. one day we needed a cab.. n it was raining.. couldnt get taxi tru hotel quick eniught for our train.. the staff initiatively went out n caught a cab for us.. thst is extra effort.. Brsakfast was good.. n healthy Thank you guys.. it have been enjoyable ay cross hotel..

    Reviewed June 13, 2019
    8.0
    Excellent
    Dorothy from Philippines
    Family with teens
    Superior Twin Room with Sofa Bed - Non-Smoking
    Stayed 3 nights in June 2019

    Very good”

    We enjoyed our 3 nights stay at the hotel. It is within walking distance to the Sanjo train station so it was easy to go to the various shrines and temples by train. The shopping areas is also within walking distance. The Catholic church is 2 blocks away. The hotel is new and provides amenities expected + pajamas. The room was a tight fit for 3 twin beds but manageable. We enjoyed the new, very white linens and the softest duvets. We were assigned to a 2nd floor room but it was quiet at night even with a lot of nearby restaurants. Check-in and check out was fast and easy since we prepaid through Agoda.

    Reviewed June 12, 2019
    9.6
    Exceptional
    Man from Hong Kong
    Couple
    Standard Queen Room - Non-Smoking
    Stayed 2 nights in June 2019

    Nice stay”

    Convenient, beautiful and a clean hotel. Comparing to hotels in japan, it is pretty spacious! Its also closed to shopping area and surrounded by great restaurants. Definitely will come back and recommend friends to come stay at Cross Kyoto.

    Reviewed June 12, 2019
    10.0
    Exceptional
    Jacqueline from Singapore
    Couple
    Superior Twin Room - Non-Smoking
    Stayed 3 nights in May 2019

    Corner room is very spacious and comfy for 3 adults”

    This place looks recently renovated. Either that or it is very well kept. Room is very clean and comfortable, and I really love the modern Japanese toilet & bathroom. Bathroom is spacious with bath tub, and a shower area with a little stool.

    Reviewed June 02, 2019

    Thank you very much for having stayed at Cross Hotel Kyoto and for your perfect rating feedback. It is pleasing to know that you found our room, bathroom and the cleanliness to your liking and that your stay at our hotel was satisfactory. As you mentioned, our hotel absolutely very new, we grand opened in September, 2018. We hope you were able to enjoy staying our brand-new hotel. The information you shared is not only beneficial for us here at the hotel, but it also affords fellow travelers the ability to hear 1st hand from our guests! Thank you for allowing us to give credit where it is due. We look forward to the opportunity of welcoming you back to our hotel soon. Kind regards, Cross Hotel Kyoto

    Responded June 08, 2019
    Cross Hotel Kyoto
    9.6
    Exceptional
    Rui from China
    Couple
    Standard Queen Room - Non-Smoking
    Stayed 5 nights in May 2019

    Exceptional”

    We absolutely adore this hotel, the location is too good. 3 minutes to the main shopping area, 5 minutes to Sanjo station and 2 minutes to the lovely walking trail of the Kamogawa river. The staff is very friendly and we asked to send our luggage to Tokyo , the gentleman (sorry that I did not recall his name) helped us to fill out the form and passed it to the next shift reception so that they know exactly what we want! The breakfast is good but would suggest they change a bit, we stayed there for 5 nights and every day the breakfast is the same! LOL Would love to come back to visit this hotel again and thank you so much for looking after us!

    Reviewed June 02, 2019

    Thank you for staying at Cross Hotel Kyoto and for your high rating feedback. We are delighted to receive your wonderful comments. We also appreciate your mention of our staff and rest assured that your feedback has been passed on to team. It is always a pleasure to receive such warm comments like yours, as it is what makes our team motivated. However, I am sorry to hear that you were disappointed by our daily breakfast offering. Your comment has been brought up to our management team's attention and will be discussed with our kitchen team for review and improvement. Thank you again for your valuable feedback. We look forward to the opportunity of welcoming you back to our hotel soon. Kindly regards, Cross Hotel Kyoto

    Responded June 08, 2019
    Cross Hotel Kyoto
    9.6
    Exceptional
    Ashley from Canada
    Couple
    Superior Twin Room - Non-Smoking
    Stayed 3 nights in May 2019

    Exceptional”

    Very nice hotel. If you find a special pricing, it is definitely worth it. The rooms are very spacious and new, and the housekeeping pay attention to detail. We stayed at 3 hotels across Japan during this trip and this one was our favourite.

    Reviewed May 29, 2019
    10.0
    Exceptional
    SUSAN from Australia
    Couple
    Standard Twin Room - Non-Smoking
    Stayed 4 nights in May 2019

    Best hotel in Kyoto !”

    This hotel has come up trumps for everything. From communication pre arrival to friendly welcomes each time we walked into the hotel, to the fabulous decor in the lounge and guest rooms and the free Lavazza coffee ground on the spot almost 24hrs a day . The uk toiletries were so divine I had to buy a set and having daily resupplies of one cup filter bags of Lavazza in our rooms almost made you not want to leave your room. We thoroughly enjoyed our 5 day stay there. It was so central to all transport, shopping, dining and sight seeing needs.

    Reviewed May 28, 2019
    10.0
    Exceptional
    Gary from United States
    Family with teens
    Standard Twin Room - Non-Smoking
    Stayed 6 nights in May 2019

    Modern very Western hotel”

    This very modern hotel opened recently and it is a fine place. Rooms are comfortable. There is non-stop coffee in the lobby. The concierges are great and had excellent suggestions. We loved the bar and the restaurant has a very good and quite reasonable dinner. The breakfast is mostly Western, and although you can order Japanese dishes, we would have preferred a more traditional Japanese breakfast.

    Reviewed May 28, 2019
    8.8
    Excellent
    piyawan from Thailand
    Couple
    Superior King Room - Non-Smoking
    Stayed 2 nights in May 2019

    A great location to explore Kyoto”

    The hotel situates very close to Gion, Sanjo river, and Sanjo bridge - nice spot for shopping and meals. The restaurants are surrounded and only 5-7mins to the shopping mall. Room is bigger than the other normal Japanese hotels plus a big size of bathroom and bathtub.

    Reviewed May 25, 2019
    12345
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    Cross Hotel Kyoto
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    • Exceptional location
    • Kyoto Imperial Palace
    • Kyoto Shiyakusho-mae Subway Station is within 0.3 km