Excelsior Hotel Ernst
Excelsior Hotel Ernst
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"Excellent service staff ."

pusit

11 February 2018

Superior Single Room - Guestroom Excelsior Hotel Ernst
Superior Single Room - Guestroom
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Lobby Excelsior Hotel Ernst
Lobby
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Lobby Excelsior Hotel Ernst
Lobby
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Fitness center Excelsior Hotel Ernst
Fitness center
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See map Excelsior Hotel Ernst
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Exceptional
Location
9.9
See all 36 photos Excelsior Hotel Ernst
See all 36 photos
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Excelsior Hotel Ernst

Exceptional location
Stay in the heart of Cologne - See what's nearby
Exceptional
From 162 reviewsSee what guests said
9.3
Recommended by 97% of guests
  • 190 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Heart of the city

Room choices
9.1
Exceptional
Room comfort & quality
Grand Deluxe Double or Twin Room
Grand Deluxe Double or Twin Room
...
  • 32 m²/344 ft²
  • Non-smoking
  • 1 king bed
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Executive Suite
Executive Suite
...
  • 60 m²/646 ft²
  • Non-smoking
  • 1 queen bed
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Deluxe Double or Twin
Deluxe Double or Twin
...
  • 32 m²/344 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
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Superior Double or Twin Room
Superior Double or Twin Room
...
  • 30 m²/323 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
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Junior Suite
Junior Suite
...
  • 32 m²/344 ft²
  • Non-smoking
  • 2 single beds and 1 king be...
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Superior Single Room
Superior Single Room
...
  • 25 m²/269 ft²
  • Non-smoking
  • 1 single bed
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Suite with Cathedral View
Suite with Cathedral View
...
  • 45 m²/484 ft²
  • Non-smoking
  • 1 queen bed
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Excelsior Suite
Excelsior Suite
...
  • 80 m²/861 ft²
  • Non-smoking
  • 1 queen bed
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Grand Superior Double Room
Grand Superior Double Room
...
  • 28 m²/301 ft²
  • Non-smoking
  • 1 super king bed or 2 singl...
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Suite
Suite
...
  • 45 m²/484 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
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More about Excelsior Hotel Ernst

More about Excelsior Hotel Ernst

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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What's nearby

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (162)Booking.com Reviews (812)
9.3
Exceptional
Cleanliness9.5
Facilities9.1
Location9.9
Room comfort and quality9.1
Service9.5
Value for money8.9
Provided by verified guests of Agoda
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Deluxe Double or Twin
Superior Double or Twin Room
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Showing 73 verified guest comments
1234
10.0
Exceptional
Michael from United States
Couple
Deluxe Double or Twin
Stayed 3 nights in November 2017
Great Hotel and Location”
Loved the hotel, location, staff, and Cologne!
Reviewed August 17, 2018
9.2
Exceptional
Maryam from Qatar
Family with teens
Superior Double or Twin Room
Stayed 3 nights in July 2018
The best hotel in koln”
The air conditioner perfect Comfortable bed Size of room and toilet Staff Location You will feel in realy hotel
Reviewed August 05, 2018
8.4
Excellent
Gernot from Germany
Solo traveler
Superior Single Room
Stayed 2 nights in July 2018
Five Stars - two categories of rooms”
Important to know: The hotel offers two categories of rooms: renovated and not renovated. Not renovated rooms are spacious and offer complementary minibar (beer and soft drinks) but NO AIRCONDITION. So double check, what kind of room you book! Staff very friendly!
Reviewed July 09, 2018
10.0
Exceptional
Iain from United Kingdom
Couple
Superior Double or Twin Room
Stayed 2 nights in April 2018
Just outstanding”
From the chamber maids to the hotel manager the warmth is so appreciated. The location directly across from the Cathedral and the close proximity to shopping are icing on the cake. Congratulations to the whole team
Reviewed April 27, 2018
10.0
Exceptional
Victoria from United States
Couple
Grand Deluxe Double or Twin Room
Stayed 3 nights in April 2018
Exceptional”
Love Excelsior Hotel Ernst and stay here whenever I'm in Cologne. Property is gorgeous, well-maintained and excellent location. Staff is courteous, helpful and goes above and beyond to ensure a pleasant, relaxing stay regardless of the reason for travel.
Reviewed April 25, 2018
9.6
Exceptional
Gillian from United Kingdom
Business traveler
Deluxe Double or Twin
Stayed 2 nights in March 2018
classic elegance ”
Beautiful hotel in the perfect location. Nothing negative except price of Room service a little over the top
Reviewed March 15, 2018
Dear Gillian, Thank you for choosing the Excelsior Hotel Ernst during your recent visit to Cologne. We are delighted that you enjoyed your stay and our location. We do hope that we will have the opportunity to welcome you again in the future. With warm reagards Henning Matthiesen Managing Director
Responded March 23, 2018
Excelsior Hotel Ernst
9.6
Exceptional
Nicola from United Kingdom
Solo traveler
Deluxe Double or Twin
Stayed 3 nights in February 2018
Excellent hotel near station and cathedral”
Stsyed for 3 nights during Feb. 2018. Liked the hotel a lot. Older building but in very good modern condition with plentiful, attentive staff. Would stay again.
Reviewed February 18, 2018
Dear Nicola, Thank you very much for choosing the Excelsior Hotel Ernst and for sharing your feedback here with us. We are delighted that you enjoyed your 3 night stay. Rest assured that we have shared your kind feedback about our attentive staff with the entire team. This is a wonderful motivation to all of us. We do look forward to welcome you again in the no too distant future. With warm regards Henning Matthiesen Managing Director
Responded February 23, 2018
Excelsior Hotel Ernst
10.0
Exceptional
pusit from Thailand
Couple
Suite with Cathedral View
Stayed 1 night in February 2018
So much love all of this hotel”
Hotel location very near to Kolner Dom and train station. Hotel decoration look traditional classic old. Excellent service staff .
Reviewed February 11, 2018
Dear pusit, Thank you for choosing the Excelsior Hotel Ernst during your recent trip to Cologne. We are happy to read that you love our hotel and the service staff. Rest assured that we have shared your wonderful feedback with the entire team. What a great motivation to all of us. With warm regards Henning Matthiesen Managing Director
Responded February 15, 2018
Excelsior Hotel Ernst
10.0
Exceptional
Thomas from United Kingdom
Business traveler
Superior Double or Twin Room
Stayed 6 nights in January 2018
Fantastic Hotel”
Every aspect of this hotel was outstanding. I would highly recommend.
Reviewed February 02, 2018
Dear Thomas, Thank you very much for sharing your wonderful feedback here on agoda with us. We are delighted that we managed to exceed your expectations and that you will recommend us highly. We do look forward to welcoming you again in the not too distant future. With warm regards Henning Matthiesen Managing Director
Responded February 15, 2018
Excelsior Hotel Ernst
9.2
Exceptional
Amarinder from Norway
Business traveler
Deluxe Double or Twin
Stayed 2 nights in September 2017
Nice but could be better”
I expected better standard. It was good but far from very good.
Reviewed January 05, 2018
Dear Amarinder, Thank you for choosing the Excelsior Hotel Ernst during your visit in September. We do appreciate that you have taken the time to share your feedback as it is only through guest comments that we can continuously improve our service and quality in order to exceed our guest's expectations. We are very sorry to hear that you expected better standard and would very much like you to elaborate. That would give us the opportunity to question internal procedures and to ensure that we can fully convince you of our service. We do look forward to welcome you again in the future. With warm regards Henning Matthiesen Managing Director
Responded January 05, 2018
Excelsior Hotel Ernst
10.0
Exceptional
Anne from Australia
Couple
Superior Double or Twin Room
Stayed 3 nights in December 2017
Amazing hotel”
From the moment we arrived, we were blown away by the attentive friendly staff, the beautiful hotel and fantastic location right next to the cathedral and walking distance to everything. We were there for nye and the fireworks from our balcony were amazing. Nothing was too much trouble for staff and the added touch of complimentary bar fridge (beer, water, juice) was lovely. Decor was beautiful and the luxurious linen and comfortable cozy bed just heavenly. The sauna was great too. Loved our stay and look forward to returning
Reviewed January 02, 2018
Dear Anne, Thank you for taking the time to write such an extensive and wonderful review about your recent stay. We are delighted that you decided to start the New Year here at the Excelsior Hotel Ernst and that we were able to blow you away. This is exactly the type of experience we strive to create for each and every guest and we are pleased that we managed to do so during your stay. It was a great pleasure to share your feedback with the entire team! We do hope that we will have the opportunity to welcome you again in the future. With warm regards Henning Matthiesen Managing Director
Responded January 05, 2018
Excelsior Hotel Ernst
10.0
Exceptional
Nicole from Germany
Business traveler
Grand Deluxe Double or Twin Room
Stayed 1 night in December 2017
Exceptional”
Outstanding experience! Where shall I start? The welcome at the reception is very friendly and warm and your wish is their command. I loved my room. Everything is high quality standard and exquisitely arranged. It’s a real pleasure to stay here. Since the hotel is in the heart of College restaurants and shopping is at hand. I‘ll be back soon.
Reviewed December 26, 2017
Dear Nicole, Thank you for choosing the Excelsior Hotel Ernst. We appreciate your kind feedback and are delighted that we managed to exceed your expectations. Rest assured that we have shared your wonderful comments with the entire team. It would be a great pleasure to welcome you again in the not too distant future. With warm regards Henning Matthiesen Managing Director
Responded January 05, 2018
Excelsior Hotel Ernst
10.0
Exceptional
jonathan from United Kingdom
Couple
Deluxe Double or Twin
Stayed 2 nights in December 2017
Beautiful”
Amazing in every way
Reviewed December 25, 2017
Dear jonathan, Thank you for staying at the Excelsior Hotel Ernst during your recent visit to Cologne and for sharing your feedback here on Agoda. We are delighted to read your wonderful review and have shared your rating with the entire team. What a wonderful motivation! We do look forward to welcome you again in the future. With kind regards Henning Matthiesen Managing DIrector
Responded January 05, 2018
Excelsior Hotel Ernst
10.0
Exceptional
Edward from United Kingdom
Group
Superior Single Room
Stayed 3 nights in December 2017
Excellent”
Great hotel, wonderful location, friendly helpful staff, complimentary minibar wild definitely stay here again.
Reviewed December 20, 2017
Dear Edward, Thank you for staying with us and for taking the time share your feedback. We are delighted you enjoyed your recent stay at the Excelsior Hotel Ernst and that we managed to exceed your expectations. It goes without saying that it will be with great pleasure that I will share your compliments with the entire team. This is a great motivation for all of us. A very warm welcome back awaits you whenever you are able to visit us again. With warm regards and best wishes for a very Merry Christmas, Henning Matthiesen Managing Director
Responded December 21, 2017
Excelsior Hotel Ernst
9.2
Exceptional
Rich from United Kingdom
Couple
Superior Double or Twin Room
Stayed 2 nights in December 2017
I lovely few days in a beautiful city at a beautiful hotel”
This hotel could not of been any nicer from the moment we arrived the staff were polite and attentive and could not have done any more for us even booking us a table at a local restaurant when asked for recommendations . The hotel is gorgeous the beds were comfortable and the bathrooms were excellent I would thoroughly recommend this place to anybody should they be considering a few days away in Cologne .
Reviewed December 17, 2017
Dear Rich, Thank you so very much for this wonderful review. We do strive to create lasting memories for all of our guest and are thrilled that you had such a wonderful stay here. Rest assured that we have passed on your kind words to the entire team as this is a fantastic motivation to all of us. We do wish you and your family a very Merry Christmas and do hope that we will have the opportunity to welcome you again in the future. With warm regards Henning Matthiesen Managing Director
Responded December 21, 2017
Excelsior Hotel Ernst
4.8
Monique from Switzerland
Couple
Superior Double or Twin Room
Stayed 2 nights in December 2017
The room was not ready at the check in, we had to wait more than 1 hour after normal checking time”
In the bar it was terrible could, not nice lace to wait
Reviewed December 13, 2017
Dear Monique, Thank you for choosing the Excelsior Hotel Ernst for your recent trip to Cologne. Please do accept our sincere apologies that your room was not ready upon your arrival. Please be assured that this is certainly not our standard as we do strive to accommodate all of our guests right away to ensure their check in process is as smooth as possible. We do hope that we will have the opportunity to welcome you again in the future to convince you of our quality and service. With warmest regards and best wishes for a very Merry Christmas Henning Matthiesen Managing Director
Responded December 16, 2017
Excelsior Hotel Ernst
9.2
Exceptional
Russell from United Kingdom
Couple
Grand Deluxe Double or Twin Room
Stayed 3 nights in November 2017
Christmas Market Trip”
Fantastic hotel and the staff are so friendly and helpful. We would definitely go back.
Reviewed December 01, 2017
Dear Mr Russell, Thank you for staying with us and for taking the time to share your feedback with us. We are delighted you enjoyed your recent stay at the Excelsior Hotel Ernst. It goes without saying that it will be with great pleasure that I will share your compliments with the entire team. This is a great motivation for all of us. A very warm welcome back awaits you whenever you are able to visit us again. With warm regards, Henning Matthiesen Managing Director
Responded December 03, 2017
Excelsior Hotel Ernst
10.0
Exceptional
Judy from Australia
Group
Superior Double or Twin Room
Stayed 1 night in October 2017
Extreme Comfort, Ideal Location and Outstanding Service”
We chose Hotel Excelsior Ernst because we were arriving into Cologne later in the day by train and journeying onward first thing next morning. The hotel's proximity to the Hauptbahnhof made it a sensible choice. We were delighted by the luxurious comfort of our room and dream bathroom, and fell asleep to the sound of the bell from the Dom whose spire we could see from our window. Next morning our wonderful porter accompanied us to the station with our luggage, checked our platform and train and delivered us to the right place in good order. His parting advice was that next time we came, we should ring the hotel with our train number and he would be there on the platform with his trolley to meet us! It's a rendezvous-vous!!
Reviewed November 01, 2017
Dear Judy, Thank you for choosing the Excelsior Hotel Ernst for your stay in Cologne and for taking the time to share your feedback here with us. We strive to exceed the expectations of each and every guest and it sounds to me that we have managed to do so during your stay. We do indeed offer a pick up service from the train station and are already looking forward to pick you up there, the next time you come to Cologne. Please be assured that your kind words about your stay have been shared with our entire team as this is a great motivation to all of us. With warm regards Henning Matthiesen Managing Director
Responded November 02, 2017
Excelsior Hotel Ernst
10.0
Exceptional
Rudy from United States
Couple
Superior Double or Twin Room
Stayed 1 night in October 2017
great for Oktoberfest!!”
this place was was great! private with everything we needed for our time in Munich. 5 minutes from the train station which will get u anywhere you need to go . be aware though, it is an hour train ride from the Munich airport. we never met the owner; her daughter let us in very late (thank you by the way. sorry we checked in so late!). very clean! loved the backyard which you have a view from from the attic. no problems here! highly recommend!
Reviewed October 12, 2017
Dear Rudy, Thank you for choosing the Excelsior Hotel Ernst during your recent visit to Cologne and for taking the time to share your feedback. We are delighted to read that you had such a wonderful stay. This is exactly the kind of experience we strive to create for each and every guest. Rest assure that your feedback has been shared with the entire team. Very much looking forward to welcoming you again in the future. With warm regards Henning Matthiesen Managing Director
Responded October 20, 2017
Excelsior Hotel Ernst
9.6
Exceptional
Dennis from Australia
Couple
Superior Double or Twin Room
Stayed 2 nights in September 2017
Convenient high grade hotel”
My wife and I were travelling on business and found this hotel to be an excellent choice in relation to position to the Alt Stadt and the railway. The staff were outstanding in their approach to us in all ways for friendliness and information
Reviewed September 14, 2017
Dear Dennis, Thank you for choosing the Excelsior Hotel Ernst during your recent visit to Cologne and for taking the time to share your feedback. We read your comment with delight and are very happy that you and your wife had an excellent stay. Rest assured that your kind words about the staff have been passed on to the entire team. This is a great motivation to all of us. We do hope that we will have the opportunity to welcome you again. With warm regards Henning Matthiesen Managing Director
Responded September 15, 2017
Excelsior Hotel Ernst
1234
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