Fraser Residence Menteng Jakarta
Fraser Residence Menteng Jakarta
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Studio Premier - Room plan Fraser Residence Menteng Jakarta
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Interior view Fraser Residence Menteng Jakarta
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Excellent
Location
8.5
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What guests are saying:
Rooms very spacious with the friendly staff
Christin from Indonesia
Couple
I've stayed here a few times. Service is always excellent. I love how they make the croissants on site as they melt in your mouth. They seem to have simplified (economized?) on the breakfast buffet options compared to my first visit in February 2018 though.
Dang from United States
Business traveler
Staff were really helpfully. Highly recomend this hotel.
Roshni from Indonesia
Family with young children
eve of idul fitri. it was good, friendly staffs who always willing to bring go-food up to our door!! AC is cold and all kitchen equipments are working well too! will definitelu come back for a small gathering.
ivan from Indonesia
Family with young children
it was great clean and quiet
Essam from Saudi Arabia
Family with young children
The best value For money. Spacious room with fast services. Breakfast was good. Will come again thanks
Tharindu from Sri Lanka
Family with young children
i love this residence.
PETTY from Indonesia
Family with young children
Alls well for my stay except that room service not available due to renovations. Hotel should provide prayer mats for muslims. And toilets should be equipped with water spray rather than bidet
Mohamed from Singapore
Family with young children
No complains.
Boon from Indonesia
Solo traveler
Great location, near enough to large malls and downtown but not in the congested area. Stayed in the two bedroom apartment which was generous in space and well equipped. Breakfast buffet was excellent. Overall great value for money.
stephanie from Singapore
Family with teens

Fraser Residence Menteng Jakarta

Excellent location
- Inside city center
- What's nearby?
Excellent
From 863 reviewsSee what guests said
8.8
/
10
Exceptional room comfort and quality
9.4
Recommended by 92% of guests
Value for money8.8
Distance to city center2 km
Location rating8.5
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport11.0 km
  • 310 meters to public transportation

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Sauna

Select your room
9.4
Exceptional
Room comfort & quality
This property is in high demand!Last booked 5 hours ago | 5 travelers are looking at this property right now
3 Bedroom Premier
3 Bedroom Premier
...
  • Room size: 124 m²/1335 ft²
  • City view
  • 2 single beds or 1 double b...
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2 Bedroom Executive
2 Bedroom Executive
...
  • Room size: 90 m²/969 ft²
  • City view
  • 1 queen bed & 1 queen bed
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2 Bedroom Premier
2 Bedroom Premier
...
  • Room size: 90 m²/969 ft²
  • Non-smoking
  • 1 queen bed & 1 queen bed
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1 Bedroom Premier
1 Bedroom Premier
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 king bed
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1 Bedroom Executive
1 Bedroom Executive
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 king bed
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Studio Premier
Studio Premier
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
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Studio Executive
Studio Executive
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
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Apartment 2 bedroom - Executive
Apartment 2 bedroom - Executive
...
  • Kitchenette
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Apartment 1 bedroom - Executive
Apartment 1 bedroom - Executive
...
  • Kitchenette
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Apartment 2 bedroom - Premier
Apartment 2 bedroom - Premier
...
  • Kitchenette
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More about Fraser Residence Menteng Jakarta

More about Fraser Residence Menteng Jakarta

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Indonesian cuisine
Indonesian cuisine
Dua Nyonya Restaurant
410 m Indonesian
D' Cost
460 m Indonesian, Seafood
Palalada
620 m Indonesian
Asian cuisine
Asian cuisine
Sop Buntut Cut Meutia
180 m Asian, Indonesian
Cahaya Kota
240 m Asian, Chinese, Halal
JP Bistro
260 m Asian, Indonesian, International
Cafe
Cafe
Java Freeze Coffee - Menteng
220 m Cafe
Brew & Co
530 m Cafe
Joker Cafe
650 m Cafe

What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (863)Booking.com Reviews (1333)
8.8
/
10
Cleanliness9.2
Facilities8.7
Location8.5
Room comfort and quality9.4
Service8.7
Value for money8.8
Provided by verified guests of Agoda
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All guests (863)
All room types

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Showing 488 verified guest comments
12345
8.4
Excellent
Felecia from Indonesia
Family with teens
1 Bedroom Executive
Stayed 1 night in December 2018
Nice place to stay with family”
I stayed one night during NY Eve, unfortunately they didn't have any special event. I believe, this one you need to improve. Room is spacious, comfort, nice, and complete enough. It has kitchen set with cookware and tableware set. Thing that you need to update is image on agoda. The bath tub was shown with big window and city view, but the reality it wasn't. Breakfast is quite minimalist for a 5 star hotel/service apartment, please improve. And for check in, I arrived one hour earlier, staff said I need to wait so I left to had lunch. Around 2.30pm, I would like to get the key and I need to wait another 15minutes, I hate waiting, please improve! Last thing, I wish there is small supermarket so customer can easily buy something to cook or use the microwave. I enjoyed my stay but you guys really need to improve.
Reviewed January 07, 2019
Dear Felecia, It was a great pleasure having you stay at Fraser Residence Menteng Jakarta and thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. Once again, I would like to apologize for the disappointing stay you had with us and do be assured that we are always seeking to satisfy the expectations of our guests. For this reason, I hope that we will have another opportunity to improve your stay experience in the near future. Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime. Kind Regards, Gary Loke General Manager
Responded January 07, 2019
Fraser Residence Menteng Jakarta
8.0
Excellent
Andrea from United Kingdom
Couple
Studio Executive
Stayed 3 nights in December 2018
beware the call to prayer”
the apartments are very nice and modern. breakfast was ok but quite a small area for the amount of people that were staying there. 10 mins walk from the main monument square but unfortunately it is right next to a mosque and the 4.15 call to prayer is your early wake up call!!
Reviewed January 07, 2019
Thank you for taking the time to write this review. We appreciate your review about our service and facilities and hope to welcome you again.
Responded January 08, 2019
Fraser Residence Menteng Jakarta
8.0
Excellent
Fazril from Malaysia
Family with teens
2 Bedroom Executive
Stayed 1 night in November 2018
Unfriendly Employees”
We reserved a smoking room but when we arrived they told us it was based on availability which is understandable yet frustrating. The woman who helped us with the check in was very serious and not friendly at all. Throughout our stay, there were always staffs near the counter who never acknowledge/greeted us whenever we go in or out of the hotel. However the staffs at the breakfast place greeted us with warm smiles and aided us with no hesitation.
Reviewed November 12, 2018
Dear Fazril, Thank you for sharing your review about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and recommendations for improvements to our team courtesy of our Front Office team. Please be assured that I will coordinate the plans for these enhancements with our Operation Manager and her team for our continual improvement. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Kind Regards, Gary Loke General Manager
Responded November 16, 2018
Fraser Residence Menteng Jakarta
8.0
Excellent
Wilfred from Singapore
Business traveler
Studio Executive
Stayed 2 nights in October 2018
Large, comfortable and well-equipped room close to the Jakarta centre ”
I liked the large room for the price level, well-equipped with everything that one might need for longer stays even. Breakfast was a good spread of western and local in a bright and airy room that became a chic restaurant by night. There are some restaurants including a small mall within 10mins walk, the large malls and hotels are about 15min by car in moderate traffic. However, during check-in I was not informed that they would put me into a smoker's room in spite of my booking request for a non-smoking room. After returning from dinner outside, I asked to change my room and was told there were no non-smoking rooms available until I threatened to sleep in the lobby. I got my room shortly, same type on a different floor. Rest of my 4 nights were uneventful except for the air-conditioning and toilet light that switched itself off and on sometimes. Thankfully it didn't bother me too much while I slept.
Reviewed October 29, 2018
Dear Wilfred, Thank you for taking the time to write this feedback and it is great to have you stay with us. We appreciate your review about our service and facilities and hope to welcome you again. Kind Regards, Gary Loke General Manager
Responded November 05, 2018
Fraser Residence Menteng Jakarta
10.0
Exceptional
Harsono
Family with young children
Studio Executive
Stayed 7 nights in December 2018
The Best Place To Stay If You've Got Kids”
I stayed in Fraser for 7 nights during Christmas 2018. My expectations were exceeded. I've stayed in many 5-star hotels and I must say that Fraser Residence has got the most complete amenities that you can have. They even have two Osim massaging chairs in a relaxation room next to the gym. Normally when I travel, laundry had been the biggest challenge. But not in Fraser, since they provide washing machine with dryer functionality in your spacious room. Mind you, I booked the one-bedroom suite. It's more than enough for our family of 3. Rest assured, our stay there was a blast. Thank you Fraser Residence Menteng!
Reviewed January 01, 2019
Thank you for choosing Fraser Residence Menteng as your accommodation during your trip to Jakarta recently. It is always encouraging for us to learn that our valuable residents are satisfied with our service and facilities and hope that we will have the pleasure of welcoming you again.
Responded January 02, 2019
Fraser Residence Menteng Jakarta
5.2
Aisya from Indonesia
Family with young children
1 Bedroom Executive
Stayed 1 night in December 2018
Worst stay ever”
Pros Clean Full amenities Spacious room Quick responds from the manager regarding our issues, gave us a compliment Cons 1. Had to wait for two and a half hours to get my bath towels delivered, after I complained to the manager. 2. They forced me to share my breakfast table with other guests for THREE times. 3. Blamed me for my late checkout time. The front desk gave me checkout time at 2pm when I checked in. The next day the other front desk told me there was no record of my request and told me to check out at 12pm. 4. Chaotic management. 5. Unprofessional and rude employees.
Reviewed January 01, 2019
Dear Aisya, Thank you for taking the time to provide us with your review. I am truly sorry to hear about your unpleasant experience and while we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I have noted your observations and recommendations for improvements to our service deliverable in our F&B, Front Desk and Housekeeping team. I would like to assure you that I have personally addressed these issues with my Operational team members concerned and will ensure that they receive the necessary guidance to perform a much better role moving forward to avoid a recurrence. Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime. Kind Regards, Gary Loke General Manager
Responded January 07, 2019
Fraser Residence Menteng Jakarta
9.2
Exceptional
Deisha
Group
1 Bedroom Executive
Stayed 2 nights in December 2018
great stay!”
Had a great staycation here with my friend. Love the spacious apart-hotel. Although Relish is a bit narrow and small, almost had a claustrophobic breakfast to be honest. Spa and swimming pool is also okay. Location is great, as it’s in the central of Jakarta.
Reviewed December 24, 2018
Thank you for choosing Fraser Residence Menteng as your accommodation during your trip to Jakarta recently. It is always encouraging for us to learn that our valuable residents are satisfied with our service and facilities and hope that we will have the pleasure of welcoming you again.
Responded December 26, 2018
Fraser Residence Menteng Jakarta
10.0
Exceptional
Adrian from Malaysia
Group
2 Bedroom Executive
Stayed 1 night in December 2018
Don't underestimate”
The best place we've ever stayed in Jakarta! We don't see the fuss despite the review for the breakfast selection was limited, but the facilities & overall cleanliness of the apartment were really good! Close by of walking distance to Stasiun Gongdadia & foodies will fall in love here as there are plenty of food choices available! Staff is great & friendly.
Reviewed December 20, 2018
Thank you for choosing Fraser Residence Menteng as your accommodation during your trip to Jakarta recently. It is always encouraging for us to learn that our valuable residents are satisfied with our service and facilities and hope that we will have the pleasure of welcoming you again.
Responded December 21, 2018
Fraser Residence Menteng Jakarta
7.2
Very good
LEE from Indonesia
Group
2 Bedroom Premier
Stayed 2 nights in December 2018
Great apartment with awful service”
I booked few rooms here through agoda and also made like 10 more rooms booking directly to Fraser Menteng, which i have paid months in advance to them. Few days before my stay, i got called by the manager because they are overbooked (and i checked at agoda they still selling the room, but they are overbook????) They want to exchange most of all my 2 bedroom apartments to 2units of 1 bedroom apartment, due to they sell the 2 bedrooms more than the actual room they have. Obscure. They called the exchange as an upgrade because i will get 2 living room and 2 kitchen, but guess what, all the rooms were divided into 6 different floor. Which made us as a big group of family want to spend the time chatting and have great time instead we are busy going up and down just because the elevator cannot go on every floor without a specific card, and they don’t want to provide us with a multi floor card. The rooms some are good and up to the standard and some are a joke, the cold water and hot water knob were switched, so if you turn on the hot water knob, cold water comes out and of you turn on the cold water knob, hot water comes out. Also we request non smoking room but the room smells like smoke all over but its on the smoking floor, when we asked for a solution, they promised one but nobody ever showed up between these 2 night stay at a supposedly award winning hospitality. The front desk staff wont even smile, i asked about my other rooms that have not checked in yet, they insist i have check in and then said thay my sister checked in the rooms, so i calles my sis to come to the lobby and explain the rooms whereabouts, turns out they just said what they want to say. The rooms not even checked in yet because they are not ready yet and it’s already 4 p.m, what a smashing service. When we insist that we haven’t checked in the rooms, she finally move her finger to check on the system and admit it herself that the room still not ready. No apologize from the front
Reviewed December 19, 2018
Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective and I therefore wish to extend my sincere apologies. I would like to assure you that I have personally addressed this issue with our team members concerned and will ensure that they receive the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident. Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime.
Responded December 21, 2018
Fraser Residence Menteng Jakarta
9.6
Exceptional
Dang from United States
Business traveler
Studio Executive
Stayed 2 nights in July 2018
A great choice”
I've stayed here a few times. Service is always excellent. I love how they make the croissants on site as they melt in your mouth. They seem to have simplified (economized?) on the breakfast buffet options compared to my first visit in February 2018 though.
Reviewed July 08, 2018
Dear Dang, Thank you for choosing Fraser Residence Menteng as your accommodation during your trip to Jakarta. It is always encouraging for us to learn that our valuable residents are satisfied with our service and hope that we will have the pleasure of welcoming you again in the near future. Kind Regards, Gary Loke General Manager
Responded July 24, 2018
Fraser Residence Menteng Jakarta
9.2
Exceptional
ivan from Indonesia
Family with young children
2 Bedroom Premier
Stayed 1 night in June 2018
will return for more.”
eve of idul fitri. it was good, friendly staffs who always willing to bring go-food up to our door!! AC is cold and all kitchen equipments are working well too! will definitelu come back for a small gathering.
Reviewed June 19, 2018
Dear Ivan, We are glad that you had an enjoyable stay. I will share your compliments with my team members. Thank you for sharing your experience and look forward to welcoming you again. Kind Regards, Gary Loke General Manager
Responded June 25, 2018
Fraser Residence Menteng Jakarta
8.0
Excellent
Mohammad from Malaysia
Business traveler
2 Bedroom Premier
Stayed 3 nights in March 2018
Good but you need to know this!”
The room is good. The staff is friendly and the environment is good too. However the restaurant need to improve their services. My first visit a found a dirt on their salad. It was not well prepared for the customer and for this time i found a vegetables moth in the brocoli.
Reviewed April 02, 2018
Dear Mohammad, It was a great pleasure having you stay with us and thank you for sharing your feedback about your stay experience. I am truly sorry to hear about your unpleasant experience with our breakfast buffet. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with our team members concerned and will ensure that they receive the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident. Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime. Kind Regards, Gary Loke General Manager
Responded April 05, 2018
Fraser Residence Menteng Jakarta
9.2
Exceptional
Elie from Australia
Couple
1 Bedroom Executive
Stayed 1 night in October 2018
Best kept secret ”
This is by far the nicest and best hotel in Jakarta. I have stayed in so many hotels in Jakarta during the past 20 years or so and this is way out in front. You feel so much at home and the staff attitude to service and customer needs is not put on. The staff certainly enjoy their work and it shows. Simply excellent simply the best I have stayed at
Reviewed October 15, 2018
Dear Pak Elie, Thank you for taking the time to share your stay experience at Fraser Residence Menteng. I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your recent trip to Jakarta. We are happy to have met your expectations and endeavor to continually delight our guests whenever they stay with us. Thank you for your valued patronage and my team and I will look forward to welcoming you again. Kind Regards, Gary Loke General Manager
Responded October 16, 2018
Fraser Residence Menteng Jakarta
6.0
Lionel from Singapore
Business traveler
1 Bedroom Premier
Stayed 1 night in September 2018
Good room, but location is not good though it appears to be in Central Jakarta on maps.”
Very difficult to grab a taxi at the hotel due to (i) the road along which the hotel is at is a 2-lane road (ii) unlike many other good hotels in jakarta i've stayed at, they do not have an arrangement with an Indonesian taxi company e.g Bluebird to have taxis on standby. Not recommended for business travellers where being on time for meetings is important. (Ii) Rooms are good value for money, but the food quality is 'very average' for both in-room service as well as at the only cafe/restauarant at the hotel. (Ii) Lack of good restaurants nearby within walking distance, nor is there a convenience store nearby. This means you are 'stranded' and need to take a taxi whereever you go - see point (i) above. Am frequent traveller to jakarta for work.
Reviewed September 06, 2018
Dear Lionel, Thank you for taking the time to provide us with your review. I am truly sorry to hear about your unpleasant experience and while we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I have noted your observations for improvements to the availability of Bluebird taxis and food quality at our Relish Bistro. Please be assured that I will coordinate the plans for these enhancements with our respective team members. Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime. Kind Regards, Gary Loke General Manager
Responded September 14, 2018
Fraser Residence Menteng Jakarta
10.0
Exceptional
Christin from Indonesia
Group
1 Bedroom Executive
Stayed 2 nights in July 2018
Nice & Clean apartment”
Everything u need is in the apartment from hair dryer, kitchen utensils, washing machine, microwave. The staffs are very helpful, including the porter. Only need more access cards for 2 BR. they only give 2 cards, one for power outlet, so basically only one left for 4 people in the room.
Reviewed July 31, 2018
Dear Christin, Thank you for your compliments of Fraser Residence Menteng Jakarta during your recent stay with us. We are delighted to hear that you have enjoyed our facilities and service and hope you will stay with us again. Kind Regards, Gary Loke General Manager
Responded August 28, 2018
Fraser Residence Menteng Jakarta
9.6
Exceptional
Katrina from Philippines
Couple
Studio Executive
Stayed 3 nights in October 2018
very good”
super happy w stay here
Reviewed December 05, 2018
Dear Katrina, Thank you for taking the time to write this review. We appreciate your review about our service and facilities and hope to welcome you again. Kind Regards, Gary Loke General Manager
Responded December 06, 2018
Fraser Residence Menteng Jakarta
9.2
Exceptional
mohammad from Saudi Arabia
Solo traveler
2 Bedroom Executive
Stayed 2 nights in November 2018
Exceptional”
Really I love it
Reviewed November 28, 2018
Dear Mohammad, Thank you for choosing Fraser Residence Menteng as your accommodation during your trip to Jakarta recently. It is always encouraging for us to learn that our valuable residents are satisfied with our service and facilities and hope that we will have the pleasure of welcoming you again. Kind Regards, Gary Loke General Manager
Responded December 06, 2018
Fraser Residence Menteng Jakarta
8.8
Excellent
anindhita from Indonesia
Family with young children
1 Bedroom Executive
Stayed 1 night in October 2018
Clean and good facilities”
Fraser always have good facilities. Recommending this hotel for family with young children.
Reviewed November 08, 2018
Dear Anindhita, Thank you for choosing Fraser Residence Menteng as your accommodation during your trip to Jakarta recently. It is always encouraging for us to learn that our valuable residents are satisfied with our service and facilities and hope that we will have the pleasure of welcoming you again. Kind Regards, Gary Loke General Manager
Responded November 12, 2018
Fraser Residence Menteng Jakarta
10.0
Exceptional
Vincent from Philippines
Business traveler
Studio Executive
Stayed 4 nights in October 2018
Comfortable Stay, Close proximity to malls”
Had a great stay in Fraser Menteng, room is clean, bed is comfortable. close proximity to malls, breakfast is great too.
Reviewed October 22, 2018
Dear Vincent, Thank you for choosing Fraser Residence Menteng as your accommodation during your trip to Jakarta recently. It is always encouraging for us to learn that our valuable residents are satisfied with our service and facilities and hope that we will have the pleasure of welcoming you again. Kind Regards, Gary Loke General Manager
Responded October 24, 2018
Fraser Residence Menteng Jakarta
9.6
Exceptional
Fina from Indonesia
Family with young children
Studio Executive
Stayed 2 nights in December 2017
Wonderful as always”
It was my 3rd time spent in Fraser Residence Menteng. The hospitality and customer satisfaction for me in personal, was outstanding. I confirmed my booking one day before and asked whether there's a possibility I can manage early check in since I come with young kids (2 and 6). The crew tried to set my room, as soon as I arrived, so we could have some rest until the other rooms being prepared. Smart TV was awesome. Few things just about the noisy shower. Overall, my family and I so satisfied for the services. Maybe we'll be back here soon.. Btw, considering the windy weather so the pool felt so cold, maybe warm pool can be added to improve customer satisfaction.. =) Thank you Fraser
Reviewed December 07, 2017
Dear Fina, Thank you for your feedback. We are glad to hear compliments of our staff members at Fraser Residence Menteng Jakarta. Your kind words will be shared with our team members during our upcoming Quarterly Staff Communication Day session. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Once again, thank you for making us one of your preferred accommodation choices and look forward to welcoming you again. Kind Regards, Gary Loke General Manager
Responded December 12, 2017
Fraser Residence Menteng Jakarta
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  • Excellent location
  • National Monument
  • Gondangdia Railway Station is within 0.31 km