Garden Palace Hotel
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7.8
Very good
21.2% this month
/10
(2273 reviews)See what guests said
See map
8.4
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
Parking
FREE
  • Balai Pemuda200 m
  • Plaza Surabaya200 m
  • BNI Bank230 m
  • The Grand City Mall260 m
  • Grahadi Building330 m
  • Monumen Gubernur Suryo330 m
  • Delta Theatre390 m
  • Joko Dolog Buddhist Statue440 m
  • Monumen Kapal Selam500 m
  • Monkasel (Submarine Monument)510 m
  • Free Wi-Fi

    Garden Palace Hotel

    Jl. Yos Sudarso 11, East Java, Surabaya Center, Surabaya, Indonesia, 60271 - See map
    "Near to alot of malls as well as tourist spots - complimentary snacks provided with purchase from kitchen or cafe - spacious rooms - clean and nice sm..."
    Hamimmah - 19 March 2018
    Exceptional reputation
    Recommended by 86% of guests
    Very good comfort
    7.8 room quality and comfort
    • 710 meters to public transportation

    • Airport transfer

    • Located in heart of Surabaya

    • Free Wi-Fi in all rooms!

    • Daily housekeeping

    This property is in high demand!

    Booked 51 times for various dates

    Property ranking|Compared to 1,518 Surabaya properties
    See all rankings
    Room size
    39 sqm.
    Room comfort score
    7.8/10
    Location score
    8.4/10
    Couples review score
    7.7/10
    Bigger than
    98
    %
    of Surabaya properties
    Better than
    97
    %
    of Surabaya properties
    Better than
    94
    %
    of Surabaya properties
    Better than
    90
    %
    of Surabaya properties
    Value for money7.7
    Distance to city center0km
    Location rating8.4
    Nearest airportJuanda International Airport (SUB)
    Distance to airport13.6 km

    Rooms available at Garden Palace Hotel

    7.8
    Very good
    Room comfort & quality
    Superior King
    Superior King
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Deluxe Thematic Room
    Deluxe Thematic Room
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Royale Suite Room
    Royale Suite Room
    ...
    • Room size: 64 m²/689 ft²
    • City view
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Royal Club
    Royal Club
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Classic Room
    Classic Room
    ...
    • Room size: 33 m²/355 ft²
    • City view
    Enter dates to see prices
    Superior Twin
    Superior Twin
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Classic Twin
    Classic Twin
    ...
    • Room size: 33 m²/355 ft²
    • City view
    Enter dates to see prices
    Royal Twin
    Royal Twin
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Double Standard
    Double Standard
    ...
    • Room size: 32 m²/344 ft²
    Enter dates to see prices

    What people love about Garden Palace Hotel

    • 7.2
      Very good
      Location

      "PROS: - very friendly staffs - very helpful too - location is great."

      Hamimmah

      |

      19 March 2018

    • 6.4
      Good
      Location

      "Bfast is good enough and the location is good,,too."

      Apriyani

      |

      02 April 2018

    • 10.0
      Exceptional
      Location

      "The location is perfect, in the center of city ."

      Julio

      |

      23 May 2018

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    More about Garden Palace Hotel

    More about Garden Palace Hotel

    9.2
    Exceptional

    "Location near to Tunjangan Plaza, Gubeng train station and o..."

    Mohd B.

    |

    11 September 2017

    An overview

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    What they offer

    7.2
    Very good
    Breakfast

    "Well located, big room and good breakfast"

    Yusup

    |

    28 December 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    Asian
    Halal
    Vegan

    Restaurants on site

    Green House Kitchen Bistro
    Cuisine:Asian, Indonesian, International
    Menu:Buffet, A-la-carte
    Ming Court
    Cuisine:Chinese
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Garden Palace Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (2273)Booking.com Reviews (277)
    7.8
    /
    10
    Very good
    21.2% this month
    Cleanliness7.6
    Facilities7.3
    Location8.4
    Room comfort and quality7.8
    Service7.8
    Value for money7.7
    High score for Surabaya
    Rating
    9+ Exceptional (297)
    8-9 Excellent (357)
    7-8 Very Good (667)
    6-7 Good (281)
    <6 Below Expectation (307)
    Time of the year
    Mar - May (421)
    Jun - Aug (544)
    Sep - Nov (526)
    Dec - Feb (418)
    All guests (2273)
    All room types
    All languages
    Showing 1909 verified guest comments
    12345
    8.4
    Excellent
    Winti from Indonesia
    Couple
    Superior King
    Stayed 2 nights in June 2019

    Located next to Zangrandi ”

    Location was great, in the middle of the city. Near with Surabaya Plaza, Grand City mall and Tunjungan Plaza. Famous ice cream in Surabaya, Zangrandi, located beside the hotel, you only have to walk. The breakfast was excellent. Lots of variants and taste was good. We will stay again if we go to Surabaya.

    Reviewed June 11, 2019
    8.4
    Excellent
    Brian from United States
    Couple
    Deluxe Thematic Room
    Stayed 2 nights in May 2019

    Excellent”

    Great location and friendly staff. Just another big old hotel bordering on needing a major renovation. Carpet everywhere including the rooms so difficult to keep clean. Amazing clean bathroom with water pressure of a fire hose in the shower! Nice. Biggest buffet breakfast I have ever seen, primarily local food options. We stayed three days and felt we got good value for our budget.

    Reviewed June 02, 2019
    8.0
    Excellent
    Salleh from Singapore
    Group
    Superior Room
    Stayed 1 night in July 2019

    Overall View”

    Good Location,Friendly Staff,Room Spacious and comfort and breakfast more choice. Need to carry out Bathroom maintenance

    Reviewed July 16, 2019
    3.2
    danang from Indonesia
    Family with teens
    Superior Twin
    Stayed 1 night in July 2019

    Four star with no swim pool outside, limited parking lot ”

    Ugly and limited breakfast menu...

    Reviewed July 12, 2019
    10.0
    Exceptional
    Merry from Indonesia
    Family with young children
    Superior Twin
    Stayed 1 night in June 2019

    Average is good”

    Staff friendly, big room and breakfast is good enough.

    Reviewed July 01, 2019
    4.4
    Bambang
    Family with young children
    Superior King
    Stayed 1 night in June 2019

    Good Hotel But Can Be Much Better”

    I was very surprised with the way the bell boy work's attitudes. The ways they talked like some one who never worked at a hotel. It is not only RUDE but DUMMY. As I got off my car, I asked a simple question as to where can I park my car and which ways, the answer that I got was "There over there, don't you know ! You should know yourself ! ". This guy seemed to get angry I asked this question. But remember, it was my FIRST TIME at this hotel. Yet, it is my right to ask this question that may sound SILLY to him. Although he was dressed in a proper BATIK special uniform, his WORK ATTITUDES has destroyed my first good impression to this hotel. Fortunately, the front desk staffs was superb and helpful. Do educate this Bell Boy properly! Don't look down on your guests and assist them all out. This experience made me reluctant to return to this hotel again.

    Reviewed June 16, 2019
    6.4
    Good
    Junaidi from Netherlands
    Group
    Superior Twin
    Stayed 2 nights in June 2019

    Great location”

    When we were there: - pool was being renovated.. no compensation offered - difficult to park cars when you came back at night - rooms at smoking floor (8th) were soo humid, muff and outdated - breakfast was soo crowded: so have your breakfast early, else to have to sit in the lounge Location is great though, in the city centre, near shopping malls and many dine places

    Reviewed June 12, 2019
    6.8
    Good
    Thet from Myanmar
    Solo traveler
    Deluxe Thematic Room
    Stayed 1 night in April 2019

    Not bad”

    Overall not bad but terrible breakfast. I can hardly eat it. But the good thing is customer service. Staff are trained enough to provide services and they are very helpful. They help all they can do.

    Reviewed May 20, 2019
    6.0
    Tjandra from Indonesia
    Couple
    Superior King
    Stayed 1 night in February 2019

    Nothing much”

    Jus a regular old hotel .. the room was not that clean but ok, still can tolerate .. btw, what do u expect from this hotel? Location near a local mall/plaza. But the mall is non branded one .. again, do not expect much!

    Reviewed February 28, 2019
    8.0
    Excellent
    Hafizhah from Indonesia
    Business traveler
    Superior King
    Stayed 1 night in June 2019

    Quite good”

    Room is good. Check in, took litbit long time . Wanna concern on breakfast :: Breakfast is not ready on 6 am yet. How come ????

    Reviewed June 25, 2019
    8.0
    Excellent
    bong from Indonesia
    Family with young children
    Superior Twin
    Stayed 1 night in June 2019

    No swimming pool”

    No swimming pool

    Reviewed June 16, 2019
    9.2
    Exceptional
    Enny from Indonesia
    Family with teens
    Superior Twin
    Stayed 1 night in June 2019

    Good Location”

    Friendly and helpful officers.

    Reviewed June 12, 2019
    9.6
    Exceptional
    andi from Indonesia
    Business traveler
    Superior Twin
    Stayed 1 night in May 2019

    Good”

    Good

    Reviewed May 29, 2019
    10.0
    Exceptional
    HENDRI from Indonesia
    Couple
    Superior King
    Stayed 1 night in May 2019

    Excited, excellent,. experience, Explorer, Explorer”

    Near city, near mall near railway station, much culture and food culinary. Excited place more than sleep place... thanks

    Reviewed May 07, 2019
    9.6
    Exceptional
    Qonita from Indonesia
    Family with young children
    Superior King
    Stayed 1 night in May 2018

    value for money”

    kamar luas, ukuran bed untuk kamar twinBed juga lumayan besar, ada sofa yang nyamannya sama dengan bednya. bbrp kali menginap disini, checkOut biasa jak 1, namun pernah juga jam 2 dikarenakan kami masih ada acara, dan diperbolehkan tanpa dikenakan biaya tambahan.. receptionistnya ramah, proses checkIn dan checkOut cepat makanan lumayan, mgkn perlu ditingkatkan cita rasa dan keramahannya.. selebihnya okke.. terima kasih Garden Palace

    Reviewed July 11, 2018
    8.4
    Excellent
    Sudarmono from Indonesia
    Business traveler
    Superior King
    Stayed 3 nights in September 2016

    Thank you for suprised birthday cake from the staff”

    Stay here again from Sept 25-28. This hotel is my first choice when come to Surabaya. Near to Surabaya Plaza that you can find many varian of food, near to Balai Kota that you can jogging in the morning. This hotel good for business traveler, also for family with children. Cannot believe that I will got my birthday cake from the staffs, many thanks for your attention ! Can't forget it, of course will come back again.

    Reviewed October 18, 2016
    9.2
    Exceptional
    Sunjaya from Indonesia
    Group
    Stayed 1 night in August 2016

    classic and renovated”

    we booked two rooms this time which includes breakfast. Room are good but I think they mentioned renovation which seems not properly done. My complaints: hot water in one room is not working and AC temperature cannot be controlled. Other than those issues, everything is okay and acceptable. Breakfast is good. Love the bread selection. Employees / staffs are quick in servicing the guest.

    Reviewed August 22, 2016
    8.0
    Excellent
    evi from Indonesia
    Business traveler
    Stayed 1 night in September 2015

    Nice place to stay”

    Easy to reach frm any directions, close to shopping mall,

    Even it was fully booked hotel, they still upgrade our room and we enjoy very good room. The staff was nice and so helpful we felt comfortable stay in this hotel and will recommended to friends, surely we'll come again

    Reviewed September 14, 2015
    9.3
    Exceptional
    Julianto from Australia
    Family with young children
    Deluxe Thematic Room
    Stayed 1 night in August 2015

    Love the Theme Room”

    Comfort, Stylish Room & Great location.

    We stayed on this hotel for only 1 night, I wish we stayed longer. we got the Japanese themed room, it's very nice. The hotel itself is in the middle of the city so it's convenience. The staffs are great, the whole hotel is beautiful. The only complaint for this hotel is the smokers in breakfast area. Absolutely disgusting! No respect for other people that are eating. This hotel should stop people smoking indoor!

    Reviewed August 31, 2015
    8.0
    Excellent
    Jia from Malaysia
    Business traveler
    Superior King
    Stayed 3 nights in January 2015

    Satisfy”

    clean, comfortable, friendly staff

    WiFi signal need to improve, cannot cover well in the room, only nearby the door, maximum on your bed.. i had being told that if you want to have better signal, then you have to pay, so sad to hear that, now a days most of the hotel are giving free WiFi service and their signal is good, but other than the WiFi, i can says that it's good enough, well done.

    Reviewed July 20, 2015
    12345
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    • Excellent location
    • Plaza Tunjungan
    • Gubeng Train Station is within 0.67 km