This property is in high demand!
Booked 51 times for various dates
710 meters to public transportation
Located in heart of Surabaya
Free Wi-Fi in all rooms!
Booked 51 times for various dates
|Value for money||7.7|
|Distance to city center||0km|
|Nearest airport||Juanda International Airport (SUB)|
|Distance to airport||13.6 km|
"PROS: - very friendly staffs - very helpful too - location is great."
19 March 2018
"Bfast is good enough and the location is good,,too."
02 April 2018
"The location is perfect, in the center of city ."
23 May 2018
"Location near to Tunjangan Plaza, Gubeng train station and o..."
11 September 2017
The Garden Palace Hotel is located just a few minutes from Plaza Surabaya, Tunjungan Plaza, and the World Trade Center. It is also close to excellent transport links, making it easily accessible to the airport and train stations. Ideal for business travelers, the hotel has the largest business banqueting facilities in Surabaya. The hotel boasts several restaurants and bars including the Vista Sidewalk cafe where guests can sit outdoors and listen to live jazz. The deluxe theme rooms are all uniquely styled, and the club excellence rooms offer extra comforts. Our secure online booking form makes reserving your room at Garden Palace Hotel simple - just fill in your desired dates and click.
"Well located, big room and good breakfast"
28 December 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
|Guest's age||Extra bed|
Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Garden Palace Hotel
Located next to Zangrandi ”
Location was great, in the middle of the city. Near with Surabaya Plaza, Grand City mall and Tunjungan Plaza. Famous ice cream in Surabaya, Zangrandi, located beside the hotel, you only have to walk. The breakfast was excellent. Lots of variants and taste was good. We will stay again if we go to Surabaya.
Great location and friendly staff. Just another big old hotel bordering on needing a major renovation. Carpet everywhere including the rooms so difficult to keep clean. Amazing clean bathroom with water pressure of a fire hose in the shower! Nice. Biggest buffet breakfast I have ever seen, primarily local food options. We stayed three days and felt we got good value for our budget.
Good Location,Friendly Staff,Room Spacious and comfort and breakfast more choice. Need to carry out Bathroom maintenance
Four star with no swim pool outside, limited parking lot ”
Ugly and limited breakfast menu...
Average is good”
Staff friendly, big room and breakfast is good enough.
Good Hotel But Can Be Much Better”
I was very surprised with the way the bell boy work's attitudes. The ways they talked like some one who never worked at a hotel. It is not only RUDE but DUMMY. As I got off my car, I asked a simple question as to where can I park my car and which ways, the answer that I got was "There over there, don't you know ! You should know yourself ! ". This guy seemed to get angry I asked this question. But remember, it was my FIRST TIME at this hotel. Yet, it is my right to ask this question that may sound SILLY to him. Although he was dressed in a proper BATIK special uniform, his WORK ATTITUDES has destroyed my first good impression to this hotel. Fortunately, the front desk staffs was superb and helpful. Do educate this Bell Boy properly! Don't look down on your guests and assist them all out. This experience made me reluctant to return to this hotel again.
When we were there: - pool was being renovated.. no compensation offered - difficult to park cars when you came back at night - rooms at smoking floor (8th) were soo humid, muff and outdated - breakfast was soo crowded: so have your breakfast early, else to have to sit in the lounge Location is great though, in the city centre, near shopping malls and many dine places
Overall not bad but terrible breakfast. I can hardly eat it. But the good thing is customer service. Staff are trained enough to provide services and they are very helpful. They help all they can do.
Jus a regular old hotel .. the room was not that clean but ok, still can tolerate .. btw, what do u expect from this hotel? Location near a local mall/plaza. But the mall is non branded one .. again, do not expect much!
Room is good. Check in, took litbit long time . Wanna concern on breakfast :: Breakfast is not ready on 6 am yet. How come ????
No swimming pool”
No swimming pool
Friendly and helpful officers.
Excited, excellent,. experience, Explorer, Explorer”
Near city, near mall near railway station, much culture and food culinary. Excited place more than sleep place... thanks
value for money”
kamar luas, ukuran bed untuk kamar twinBed juga lumayan besar, ada sofa yang nyamannya sama dengan bednya. bbrp kali menginap disini, checkOut biasa jak 1, namun pernah juga jam 2 dikarenakan kami masih ada acara, dan diperbolehkan tanpa dikenakan biaya tambahan.. receptionistnya ramah, proses checkIn dan checkOut cepat makanan lumayan, mgkn perlu ditingkatkan cita rasa dan keramahannya.. selebihnya okke.. terima kasih Garden Palace
Thank you for suprised birthday cake from the staff”
Stay here again from Sept 25-28. This hotel is my first choice when come to Surabaya. Near to Surabaya Plaza that you can find many varian of food, near to Balai Kota that you can jogging in the morning. This hotel good for business traveler, also for family with children. Cannot believe that I will got my birthday cake from the staffs, many thanks for your attention ! Can't forget it, of course will come back again.
classic and renovated”
we booked two rooms this time which includes breakfast. Room are good but I think they mentioned renovation which seems not properly done. My complaints: hot water in one room is not working and AC temperature cannot be controlled. Other than those issues, everything is okay and acceptable. Breakfast is good. Love the bread selection. Employees / staffs are quick in servicing the guest.
Nice place to stay”
Even it was fully booked hotel, they still upgrade our room and we enjoy very good room. The staff was nice and so helpful we felt comfortable stay in this hotel and will recommended to friends, surely we'll come again
Love the Theme Room”
We stayed on this hotel for only 1 night, I wish we stayed longer. we got the Japanese themed room, it's very nice. The hotel itself is in the middle of the city so it's convenience. The staffs are great, the whole hotel is beautiful. The only complaint for this hotel is the smokers in breakfast area. Absolutely disgusting! No respect for other people that are eating. This hotel should stop people smoking indoor!
WiFi signal need to improve, cannot cover well in the room, only nearby the door, maximum on your bed.. i had being told that if you want to have better signal, then you have to pay, so sad to hear that, now a days most of the hotel are giving free WiFi service and their signal is good, but other than the WiFi, i can says that it's good enough, well done.