Grand Hyatt Hangzhou
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8.5
Excellent
/10
(384 reviews)See what guests said
See map
9.4
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
Parking
FREE
  • Li Xing famous Plaza130 m
  • Wushan Lu Night Market150 m
  • Sunny and Rainy Lakeside220 m
  • Longxiangqiao Subway Station250 m
  • Post Office250 m
  • Lung Cheung Garment city Market270 m
  • West Lake Cinema320 m
  • Pearl Market for haberdashery Market320 m
  • TianYang MingZhu DiXia ShangYeJie370 m
  • Xihu times Square370 m
  • Free Wi-Fi

    Grand Hyatt Hangzhou

    No. 28, Hu Bin Road, West Lake District – Hubin Area, Hangzhou, China, 310006 - See map
    "The hotel is very closed to West Lake and the piers of the sightseeing ferry which makes it incredibly convenient for visitors."
    Michelle - 10 July 2017
    Excellent cleanliness
    8.8 rating for cleanliness
    Excellent service
    8.6 rating for service
    • 290 meters to public transportation

    • Airport transfer

    • Located in heart of Hangzhou

    • Free Wi-Fi in all rooms!

    • Hot tub

    This property is in high demand!

    Booked 25 times for various dates

    Property ranking|Compared to 3,057 Hangzhou properties
    See all rankings
    Location score
    9.4/10
    Room comfort score
    8.5/10
    Service score
    8.6/10
    Cleanliness score
    8.8/10
    Better than
    99
    %
    of Hangzhou properties
    Better than
    99
    %
    of Hangzhou properties
    Better than
    98
    %
    of Hangzhou properties
    Better than
    98
    %
    of Hangzhou properties
    Value for money7.8
    Distance to city center0 km
    Location rating9.4
    Nearest airportHangzhou Xiaoshan International Airport (HGH)
    Distance to airport26.0 km

    Rooms available at Grand Hyatt Hangzhou

    8.5
    Excellent
    Room comfort & quality
    Garden View King
    Garden View King
    ...
    • Room size: 70 m²/753 ft²
    • Garden view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Garden View Twin
    Garden View Twin
    ...
    • Room size: 70 m²/753 ft²
    • Courtyard view
    • 2 single beds or 1 double b...
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    Lake View Twin Room
    Lake View Twin Room
    ...
    • Room size: 36 m²/388 ft²
    • City view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Lake View King
    Lake View King
    ...
    • Room size: 36 m²/388 ft²
    • Lake view
    • 2 single beds or 1 double b...
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    Twin Room
    Twin Room
    ...
    • Room size: 36 m²/388 ft²
    • Courtyard view
    • 2 single beds
    Enter dates to see prices
    1 King Bed
    1 King Bed
    ...
    • Room size: 36 m²/388 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Club King Lake View
    Club King Lake View
    ...
    • Room size: 36 m²/388 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Club 2 Twin Lake View
    Club 2 Twin Lake View
    ...
    • Room size: 36 m²/388 ft²
    • Lake view
    • 2 semi double beds
    Enter dates to see prices
    Club King
    Club King
    ...
    • Room size: 36 m²/388 ft²
    • City view
    • 1 king bed
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    Grand Suite King
    Grand Suite King
    ...
    • Room size: 57 m²/614 ft²
    • Garden view
    • 1 queen bed
    Enter dates to see prices

    What people love about Grand Hyatt Hangzhou

    • 9.2
      Exceptional

      "Their famous Hubin 28 restaurant has one of the best Dongpo pork dish."

      GIM T.

      |

      23 December 2018

    • 9.2
      Exceptional
      Location

      "Location is excellent, close to Xihu and water dancing performance"

      Patsuda

      |

      26 October 2016

    • 9.2
      Exceptional
      Spaciousness

      "The room was very clean and spacious, especially the bathroom."

      Patsuda

      |

      26 October 2016

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    More about Grand Hyatt Hangzhou

    More about Grand Hyatt Hangzhou

    9.6
    Exceptional

    "Choose the lake view room at high floor, you will get a fant..."

    Le

    |

    05 January 2018

    An overview

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    What they offer

    9.2
    Exceptional
    Cleanliness

    "Levels 3 and 4 are newly renovated so the rooms are very new..."

    GIM T.

    |

    23 December 2018

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Restaurants on site

    湖滨28 28 HUBIN ROAD
    Cuisine:Chinese
    Menu:Buffet
    君悦牛排馆 GRAND HYATT STEAKHOUSE
    Cuisine:Steakhouse
    Menu:Buffet
    咖啡厅 GRAND CAFE
    Cuisine:Asian, International, Local
    Menu:Buffet, A-la-carte
    酥园 PASTRY BOUTIQUE
    Menu:Buffet
    青莳 PATIO
    Cuisine:Italian
    Menu:Buffet
    大堂酒廊
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Grand Hyatt Hangzhou from real guests

    Overall rating
    8.4
    Excellent
    From 709 reviews
    Provided by verified guests of
    Agoda Reviews (384)Booking.com Reviews (325)
    Rating via Agoda8.5
    /
    10
    Cleanliness8.8
    Facilities8.4
    Location9.4
    Room comfort and quality8.5
    Service8.6
    Value for money7.8
    High score for Hangzhou
    Rating
    9+ Exceptional (107)
    8-9 Excellent (80)
    7-8 Very Good (61)
    6-7 Good (19)
    <6 Below Expectation (19)
    Time of the year
    Mar - May (81)
    Jun - Aug (82)
    Sep - Nov (78)
    Dec - Feb (45)
    All guests (384)
    All room types
    All languages

    Show reviews that mention 

    Showing 286 verified guest comments
    12345
    9.2
    Exceptional
    GIM from Singapore
    Family with young children
    1 King Bed
    Stayed 4 nights in December 2018

    Awesome hotel at a great location”

    Stayed for 4 nites in Dec 2018. They are undergoing renovation in phases and just transformed to Grand Hyatt. Levels 3 and 4 are newly renovated so the rooms are very new and clean. Staff are very helpful and attentive. Their famous Hubin 28 restaurant has one of the best Dongpo pork dish. Service is superb. West Lake is just at the doorstep. The venue for the nightly musical fountain shows is also right outside the hotel. Hotel is within walking distance to shopping malls, eateries and metro station. Short taxi rides to Hefang pedestrian shopping street, Linying Temple and Hangzhou Railway Station. Hotel concierge could try to tie up with tour agencies to offer day trips for guests. Also, can consider offering packaging service to help guests pack and courier stuff back home. After all, there's so much to shop in Hangzhou. Overall a wonderful experience staying in this hotel.

    Reviewed December 23, 2018
    8.8
    Excellent
    Xiang from China
    Group
    Twin Room
    Stayed 1 night in January 2018

    Excellent”

    we paid extra fee to upgrade to the executive lounge including afternoon tea and breakfast , the staff stated we can have breakfast on either 1st or 8th floor , however the next morning , we got to the buffet on 1st floor , the waitress set us a table then we took the food and sat down when we started to eat , someone kicked us out informing we need to move back to 8th floor .how horrible and unprofessional ! I can not tolerate the attitude and the way he handled the issue , on top of that , everything was perfect .

    Reviewed January 15, 2018
    10.0
    Exceptional
    ng from Singapore
    Couple
    1 King Bed
    Stayed 1 night in October 2017

    Great location ”

    Got a surprise from Hyatt Hotel, they gave us a bottle of champagne n fruits as a surprise gift for our anniversary. So sweet of them. Hotel is just infront of West lake n many shopping areas jus nearby. Room is Big n clean. 5 mins walk to e metro. Will stay here again for sure.

    Reviewed October 22, 2017
    8.8
    Excellent
    Tan from Singapore
    Couple
    Garden View Twin
    Stayed 1 night in December 2015

    Memorable stay at Hangzhou Hyatt”

    We had heard so mych about this hotel and finally we are staying at Hangzgou Hyatt for the 1st time. We were well-greeted by the large lobby and reception staff. The facilities were well-maintained. The hotel was well-located with walking distance and good view of the lake "xihu". We could take leisure walks around the area without much hassle. Much activities to be engaged in when you stroll round the lake. Eating areas were also plentiful and within reach.

    Reviewed April 19, 2016
    8.3
    Excellent
    Eva from Indonesia
    Family with young children
    Garden View Twin
    Stayed 3 nights in December 2013

    comfortable stay”

    location, view, and hospitality

    We were very impressed by the concierge in duty that helped us plan for our activity during our stay in Hangzhou. I cant really remember his name since it has been a few months ago and he dealt mostly with my brother and my husband. i think his name was Barry but I apologize if I am mistaken. Will definitely stay at this hotel again on my next trip to Hangzhou.

    Reviewed June 10, 2014
    10.0
    Exceptional
    Swee from Malaysia
    Family with teens
    Lake View King
    Stayed 2 nights in April 2014

    AMAZING”

    attentive staffs, rooms and restaurant

    I had never been so impressed by hotel staffs before this. there was great service, and then there was Hangzhou Hyatt!!! I went down to café in the evening to ask for some salt for my sore throat, I ended up with salt, lemon juice, and flower herbal tea leaves for next morning, and that's after the manager made me a glass of warm honey lemon juice. and all that for free. she even refuse my tips, saying that it was her duty to make sure I have a pleasant stay. rooms are pretty standard 5stars hotel room, newly renovated, so all was good. HuBin28 is the 10th rating in the whole Hangzhou. I have to say that I thought it was much better than few of those rated higher. expensive yes, but the meal was so delicious it was worth every penny.

    Reviewed April 28, 2014
    8.7
    Excellent
    Winlock from Australia
    Couple
    Garden View Twin
    Stayed 2 nights in November 2012

    Great location”

    Location, good service, nice rooms & facilities

    the hotel is located right next to the lake in a very scenic spot. great for people who want to stroll around the park and just have a relaxing stay. service and rooms are as expected for hyatt, but it comes at a price. if you don't mind the cost, this is definitely the hotel to stay in when you're in hangzhou.

    Reviewed November 12, 2012
    8.3
    Excellent
    Joyce from Singapore
    Couple
    Garden View Twin
    Stayed 1 night in October 2012

    facing west lake n near shopping n food ”

    Clean, big rooms with comfy sheets

    When u arrived, you are greeted at the huge and spacey lobby. Check in was swift and the room is clean, big and spacious. As we were in Hang Zhou the hotel actually provided green tea for one to try. Shopping and food places are very near and just next door. Thus one does not need to dine in the hotel. It's rather nice n peaceful to see the westland but either one is prepared to walk, cycle or get a personal car, it's almost impossible to get a taxi.

    Reviewed November 07, 2012
    8.3
    Excellent
    Chan from Malaysia
    Couple
    Garden View Twin
    Stayed 2 nights in October 2012

    Great location”

    great view of the lake

    room came with a balcony. the weather was superb for balcony use. we thoroughly enjoyed having our drinks and breakfast sitting outside the room hotel has great access to restaurants, sights, shopping. all within walking distance.

    Reviewed October 28, 2012
    9.0
    Exceptional
    maurizio from Italy
    Couple
    Garden View Twin
    Stayed 2 nights in July 2012

    Great Location and service”

    Location and staff performance

    We stayed at the Hyatt in Hangzhou for a long week end and the experience has been great. Location is fantastic just on the lake and the staff performance has been awesome. We want to mention Bernardo, who is the manager there and who has been extremely attentive and helpful. Please make sure you upgrade to the "club" package. With this package you'll have separate breakfast on the high floor, away from the crowd in a quiet location. Besides, the ingredients of the breakfast are fantastic. Never found such quality of food in China. With the same package you'll have also free drinks (including wine and beer) and canapes after 5 o'clock. All you can eat and drink. These canapes are fantastic too: wide choice of cold and hot food, with excellent quality. You can basically have dinner with it. Definitely one of the best experience we had.

    Reviewed August 13, 2012
    9.0
    Exceptional
    kee from Malaysia
    Couple
    Garden View Twin
    Stayed 2 nights in August 2012

    Great Location”

    Opposite West Lake

    Hotel service is great, i have arrange Air-Port Pick up service, and i don't even have to go through the Check in process and straight to the room, the hotel staff came to our room for clarification of our info, very warm service

    Reviewed August 08, 2012
    10.0
    Exceptional
    Franz from Austria
    Solo traveler
    Lake View King
    Stayed 2 nights in April 2012

    Elegant hotel with perfect location at West Lake”

    Location!

    It was a perfect stay in Hangzhou. The hotel just a few meters from the waters of the famous West Lake. The chinese restaurant served perfectly done and arranged dishes. Last but not least the hotel staff is extremely helpful! Thanks Hyatt!

    Reviewed May 08, 2012
    9.6
    Exceptional
    POON from United Kingdom
    Solo traveler
    1 King Bed
    Stayed 3 nights in June 2019

    Staff is nice ”

    Staff here from front to back is very nice and taking care of you.

    Reviewed July 09, 2019
    9.6
    Exceptional
    Ming from United States
    Group
    Lake View King
    Stayed 3 nights in May 2019

    will visit aggain”

    Nice and clean and right beside the lake.

    Reviewed May 14, 2019
    8.4
    Excellent
    WEI from Taiwan
    Family with teens
    1 King Bed
    Stayed 4 nights in December 2018

    Excellent”

    The hotel is currently under renovation, hotel should inform guest in booking page, so that guest understand and expected the situation upon check in to hotel

    Reviewed January 14, 2019
    9.2
    Exceptional
    Sylvia from Singapore
    Couple
    Garden View Twin
    Stayed 1 night in December 2016

    Excellent location, great hotel”

    Though cost alittle more compared to the other hotels around the Westlake, this hotel was by far the best in terms of location. It provides a view of the Westlake and a stone throw away to get onto a golf cart that brings you around the westlake for 40yuan and around some of the tourist spots around the lake. Very comfortable beddings and all to give you a good night rest.

    Reviewed December 19, 2016
    9.6
    Exceptional
    Vivian from United States
    Solo traveler
    Twin Room
    Stayed 1 night in November 2016

    Wonderful experice”

    I stayed in this hotel when it first open 12 years ago, I had wonderful experience. It's right at he lakeside and walking distance to restaurants and shopping center. Also I is the perfect location for watch the light show. As I wanted to visit Hang Zhou again, I wanted to stay at this one again, Everything is the same as before. The breakfast is great and staffs are very friendly. Nice place to stay for vacation. Highly recommended.

    Reviewed November 18, 2016
    9.2
    Exceptional
    Patsuda from Thailand
    Family with teens
    Garden View Twin
    Stayed 3 nights in October 2016

    Great location, right by the west lake, close to subway station ”

    Location is excellent, close to Xihu and water dancing performance.Staff were very helpful too since we didn't speak Chinese. The room was very clean and spacious, especially the bathroom. We will come back for this hotel on my next visit

    Reviewed October 26, 2016
    9.6
    Exceptional
    Eve from United Kingdom
    Group
    1 King Bed
    Stayed 2 nights in May 2016

    Good location, friendly & helpful staff, spacious room.”

    Location is excellent. Only a few steps away from the West Lake scenic area and 2-3 minutes walk from the shops, malls and restaurants. Staff were very helpful too since we didn't speak Chinese. The room was very clean and spacious, especially the bathroom.

    Reviewed May 15, 2016
    6.8
    Good
    Shiu from Singapore
    Family with young children
    Garden View Twin
    Stayed 1 night in April 2016

    Somewhat a let down”

    The hotel is pricey likely due to its prime location right beside Westlake. The muscial fountain and part of the hotel was under renovation during our stay there so it was rather disappointing. Nonetheless I give credit to the friendly and helpful staff who made our stay a pleasant one.

    Reviewed May 04, 2016
    12345
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    Grand Hyatt Hangzhou
    |Excellent 8.5
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    • Exceptional location
    • West Lake
    • Longxiangqiao Subway Station is within 0.25 km