Grand Mercure Oriental Ginza Hotel
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Deluxe Executive King - Room plan Grand Mercure Oriental Ginza Hotel
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7.9
Very good
/10
(849 reviews)See what guests said
See map
8.2
Excellent
Location rating score
Excellent location
Parking
FREE
  • Futian Zhuzilin Metro Station190 m
  • Lok Fu Shopping Mall440 m
  • Nonglin Metro Station870 m
  • Mangrove Forest Natural Protection Area1.03 km
  • XiangMiHu DongYa GuoJi FengQing Jie1.04 km
  • St.Anthony's Catholic Church of Shenzhen1.12 km
  • Lianhua Mountain Park1.17 km
  • FengShengTing ShangYe BuXingJie1.2 km
  • Xiasha Metro Station1.26 km
  • XiangXie LiShang Jie1.29 km
  • Free Wi-Fi
    2017

    Grand Mercure Oriental Ginza Hotel

    Shennan Boulevard, Futian District, Shenzhen, China, 518040 - See map
    "Good restaurant and swimming, spa facilities"
    urmila - 17 October 2016
    Exceptional reputation
    Recommended by 89% of guests
    Excellent cleanliness
    8.0 rating for cleanliness
    • 170 meters to public transportation

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Sauna

    • Steamroom

    Property ranking|Compared to 4,527 Shenzhen properties
    See all rankings
    Location score
    8.2/10
    Room comfort score
    8.0/10
    Value for money score
    7.8/10
    Service score
    7.8/10
    Better than
    98
    %
    of Shenzhen properties
    Better than
    98
    %
    of Shenzhen properties
    Better than
    97
    %
    of Shenzhen properties
    Better than
    97
    %
    of Shenzhen properties
    Value for money7.8
    Distance to city center7.8 KM
    Location rating8.2
    Nearest airportShenzhen Bao'an International Airport (SZX) - China
    Distance to airport23.7 km

    Rooms available at Grand Mercure Oriental Ginza Hotel

    8.0
    Very good
    Room comfort & quality
    Superior Twin Room
    Superior Twin Room
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Superior Room 1 King Bed
    Superior Room 1 King Bed
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Room 1 King Bed
    Deluxe Room 1 King Bed
    ...
    • Room size: 46 m²/495 ft²
    • Sea view
    • 1 king bed
    Enter dates to see prices
    Deluxe 2 Single beds
    Deluxe 2 Single beds
    ...
    • Room size: 46 m²/495 ft²
    • Sea view
    • 2 single beds
    Enter dates to see prices
    Executive Suite 1 King Bed
    Executive Suite 1 King Bed
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Executive Twin
    Deluxe Executive Twin
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe Executive King
    Deluxe Executive King
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Queen RoomNo Breakfast
    Deluxe Queen RoomNo Breakfast
    ...
    • Room size: 46 m²/495 ft²
    • Non-smoking
    Enter dates to see prices
    Superior Queen RoomNo breakfast
    Superior Queen RoomNo breakfast
    ...
    • Room size: 35 m²/377 ft²
    • Non-smoking
    Enter dates to see prices
    Double Superior
    Double Superior
    ...
      Enter dates to see prices

      What people love about Grand Mercure Oriental Ginza Hotel

      • 8.0
        Very good
        Location

        "Convenient location i.e. close to metro station, convenience store and many restaurants."

        Yee W.

        |

        31 December 2016

      • 8.4
        Excellent

        "Price is relatively cheap, and the room is good enough."

        Motoki

        |

        11 January 2017

      • 6.4
        Good
        Cleanliness

        "Close to the metro, clean room and nice staff"

        Charlotte T.

        |

        28 October 2016

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      More about Grand Mercure Oriental Ginza Hotel

      More about Grand Mercure Oriental Ginza Hotel

      8.8
      Excellent

      "Special Discount was offered to the hotel guests at the Buff..."

      Gryphon

      |

      22 November 2016

      An overview

      Show less

      What they offer

      9.6
      Exceptional
      Staff 

      "Overall, staff were courteous and helpful and we had a great..."

      Rajika

      |

      14 September 2016

      View all reviews
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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Food and dining

      Breakfast options

      Continental
      Full English/Irish

      Restaurants on site

      Restaurant #1
      Cuisine:European, British
      Menu:A-la-carte
      品味轩中餐厅
      Cuisine:Sichuan, Cantonese
      Menu:Buffet
      铁板烧餐厅
      Cuisine:Japanese

      Nearby restaurants

      Chinese cuisine
      Chinese cuisine
      JinXiuJiangNan
      280 m Chinese
      Neng Chu
      580 m Chinese
      Xiang Li KeJia Wang
      850 m Chinese
      Fast food
      Fast food
      Pizza Hut (JiaXin Mao)
      1.2 km Fast food, Pizza
      Jia Wang (TaiRan)
      1.2 km Fast food
      TingTao Ge
      2.7 km Fast food
      Cafe
      Cafe
      Hollys Coffee
      1.3 km Cafe
      Starbucks (DongHai Fang)
      1.4 km Cafe
      Starbucks (ChuangYi WenHua)
      2.2 km Cafe

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Property's guest policies

      Show less

      Some helpful facts

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      Reviews of Grand Mercure Oriental Ginza Hotel from real guests

      Overall rating
      7.8
      Very good
      From 1613 reviews
      Provided by verified guests of
      Agoda Reviews (849)Booking.com Reviews (764)
      Rating via Agoda7.9
      /
      10
      Cleanliness8.0
      Facilities7.6
      Location8.2
      Room comfort and quality8.0
      Service7.8
      Value for money7.8
      High score for Shenzhen
      Rating
      9+ Exceptional (98)
      8-9 Excellent (96)
      7-8 Very Good (172)
      6-7 Good (66)
      <6 Below Expectation (71)
      Time of the year
      Mar - May (166)
      Jun - Aug (106)
      Sep - Nov (107)
      Dec - Feb (124)
      All guests (849)
      All room types
      All languages

      Show reviews that mention 

      Showing 503 verified guest comments
      12345
      8.8
      Excellent
      Sharen from Singapore
      Business traveler
      Superior Room 1 King Bed
      Stayed 3 nights in July 2019

      a relatively good hotel”

      A good business hotel to stay in. Room was clean and comfortable. Staff were helpful. Especially the concierge guys, help me with the purchases and collection of train ticket to Dong Guan and ferry ticket from Shekuo for direct ferry to Hong Kong airport. MRT stn (Green Line 1) was only a couple of steps away. There are eateries nearby. All in all, i would come back to stay again.

      Reviewed July 22, 2019

      Dear guest, thank you for choosing grand mercure shenzhen oriental ginza and Giving us high praise. There are some places to eat and play around the hotel. When you stay in our hotel next time. Our concierge staff can give you guidance and help. We will also continue to make use of our geographical advantages and Our attentive service provides the good experience for the guest. We sincerely look forward to your next visit. Eric Guest experience manager

      Responded July 23, 2019
      Grand Mercure Oriental Ginza Hotel
      8.8
      Excellent
      Nic from Hong Kong
      Couple
      Superior Twin Room
      Stayed 1 night in July 2019

      great location”

      great location and great service

      Reviewed July 15, 2019

      Thank you for taking the time to share about your experience at the Grand Mercure Shenzhen Oriental Ginza. Hope to serve you in the near future. Sincerely, Eric Guest experience manager Grand Mercure Shenzhen Oriental Ginza

      Responded July 16, 2019
      Grand Mercure Oriental Ginza Hotel
      6.4
      Good
      Jeanne from Singapore
      Business traveler
      Superior Room 1 King Bed
      Stayed 4 nights in June 2019

      Good”

      Good location where Metro just in front of the hotel

      Reviewed July 04, 2019

      Dear guest, thank you for choosing grand mercure shenzhen oriental ginza and Giving us high praise. There are some places to eat and play around the hotel. When you stay in our hotel next time, Our concierge staff can give you guidance and help. We will also continue to make use of our geographical advantages and Our attentive service provides the good experience for the guest. We sincerely look forward to your next visit.

      Responded July 16, 2019
      Grand Mercure Oriental Ginza Hotel
      7.2
      Very good
      Sabrina from Hong Kong
      Family with young children
      Superior Room 1 King Bed
      Stayed 2 nights in April 2019

      OK”

      I booked it with a special request to have two connecting rooms if available. Upon checking in, I asked if they did have connecting rooms but the check in counter lady does not know what it means. I then said any rooms that are adjacent/beside each other. Then she said yes yes. We got rooms 2113 and 2115 thinking they are adjacent. Upon going up, it is located on the opposite hallways from the elevator! We got a room upgrade though on one room and we were on the executive floors. Problem is we have to walk past the elevator hallway everytime we need to get to the other room with children. Food at the restaurant were mediocre. Just to fill your tummy EXCEPT for the desserts. They are very scrumptious. Thumbs up to the pastry chef. The lady at the Palm Court reception during breakfast is rude. She was talking to me in Mandarin but I don't speak the language so I asked in English. She then ignore me and talked to another customer as if I don't exist.

      Reviewed April 25, 2019

      Dear Ms. Sabrina, Thank you for taking the time to tell us about your experience at the Grand Mercure Shenzhen Oriental Ginza. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. And it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric

      Responded July 16, 2019
      Grand Mercure Oriental Ginza Hotel
      5.6
      Karendeep from Canada
      Group
      Superior Twin Room
      Stayed 2 nights in March 2019

      Not a 5 star hotel. Poor value for money. ”

      This hotel touts itself as 5 star but is far from it. Room was clean but bathroom was not cleaned properly: floor, sink counter and toilet were dirty and sticky. Staff spoke English but not very helpful or attentive considering they call themselves a 5 star hotel. During our 2 night stay, there were 12-16 police officers loitering inside and outside the hotel on their phones, napping or socializing with each other. Hotel requires a 1000 RMB deposit (cash or credit card). Only positive is location: metro station right in front of hotel and across the street from major bus stop. Would not stay here again. Poor value for money.

      Reviewed March 21, 2019
      8.4
      Excellent
      James from United States
      Solo traveler
      Deluxe Room 1 King Bed
      Stayed 1 night in December 2017

      Good location for business and leisure”

      This hotel is a good value for it's location. It's not the newest place, but it's clean and the staff is friendly. Easy to get a cab to wherever you need to go, and nice little places to eat if you want something local/not touristy. I'll stay here again.

      Reviewed August 15, 2018

      We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

      Responded August 29, 2018
      Grand Mercure Oriental Ginza Hotel
      8.0
      Excellent
      Max from Germany
      Business traveler
      Superior Room 1 King Bed
      Stayed 1 night in July 2017

      Very good”

      Hotel has good value with everything that you need at a fair price. Not a 5 star hotel but a good 4 star. Location is directly at Zhuzilin metro station, also HK is easily reached from the hotel. This hotel is my choice when in Shenzhen.

      Reviewed July 09, 2017
      8.8
      Excellent
      Gryphon from Canada
      Family with young children
      Deluxe 2 Single beds
      Stayed 2 nights in October 2016

      Good Hotel for Family”

      My wife and I traveled with a senior (73 yrs old) and a kid (2 yrs old). They enjoyed the stay at this Hotel. Special Discount was offered to the hotel guests at the Buffet Restaurant and the BBQ Restaurant. The Hotel was easily accessible by the subway. Underground Malls were also available in the vicinity.

      Reviewed November 22, 2016
      9.3
      Exceptional
      WAI from Hong Kong
      Couple
      Superior Room 1 King Bed
      Stayed 1 night in December 2012

      Warm hotel with nice smile”

      Very convenient becaause it it close to the MTR station. Room was clean and big enough

      Nice stay on Christmas Eve, hotel had beautiful decorations inside and outside hotel area. Staff were very nice both quick check in and check out. Room is comfortable. If I go to shenzhen again. I'll choose this hotel again:)

      Reviewed January 03, 2013
      10.0
      Exceptional
      Frank from Australia
      Business traveler
      Stayed 8 nights in November 2011

      Lovely hotel and close to transport”

      I really liked the Metro station virtually at the door of the hotel.

      I was very happy to stay here because it is a 5 Star hotel with very reasonable rates, and the location was great for someone who has confidence to move around Shenzhen by themselves using the metro. It's only a handful of stops to the center of town.

      Reviewed November 22, 2011
      10.0
      Exceptional
      Wei from Australia
      Business traveler
      Stayed 1 night in June 2010

      Grand Mercure Oriental Ginza Hotel,”

      location, service and clean condition
      Air conditioner is not functioning properly.

      I enjoyed my stay at this fantastic hotel. It provided with a good breakfast, lunch and dinner. There were a different varieties of dishes. It's easy to access to everywhere, especially to my business location. I'll definitely go back and stay at this hotel, and also recommend it to my friends.

      Reviewed July 08, 2010
      10.0
      Exceptional
      Wei from Australia
      Business traveler
      Stayed 1 night in June 2010

      Grand Mercure Oriental Ginza Hotel”

      location, service and entertaiment
      air conditioner can not be adjusted. Room is too cold.

      I always stay in this hotel for my business trip. I am very enjoyable to stay this hotel. The location is so convenient, easy to access to public transport and go shopping. There are a few of restaurants around the hotel. I enjoy to have my dinner either in restaurants or in the hotel. Definitely, I'll recommend this hotel to my friends and colleagues.

      Reviewed July 06, 2010
      8.0
      Excellent
      Peter from Netherlands
      Business traveler
      Stayed 3 nights in February 2010

      Mercure Oriental Ginza Shenzhen”

      Location Facilities
      none

      This was my firts time at the Mercure Oriental Ginza hotel. Hotel is very nice with kind and helpfull staff. Rooms were OK, enough space and very clean, everything was for a pleasent stay was available. Breakfast and dinner in this hotel were good. did not have the oppertrunity to use the swimming pool or gym that are located at the 5th floor. Sports bar on 7th floor is nice but was very quit. Metro station is just across the hotel and will bring you to the city center in no time.

      Reviewed February 11, 2010
      10.0
      Exceptional
      Wei from Australia
      Business traveler
      Stayed 2 nights in October 2009

      Grandmecure Ginza Hotel Shenzhen”

      good location to access everywhere, also quiet and nice stay. room is very clean and service is fantastic.

      I have been stayed this hotel for a few times. I really enjoyed my stay because it's excellent location and good service, especially its direct connection to HongKong airport. Definitely, I'll stay this hotel when i'll be there in future. Only thing i'd like the hotel to improve is the booking including breakfast.

      Reviewed November 05, 2009
      10.0
      Exceptional
      Wei from Australia
      Business traveler
      Stayed 1 night in November 2009

      Grandmecure Ginza Hotel Shenzhen”

      good location to go everywhere. the feature i'd like is the direct transport between hotel and HongKong airport. good service and comfort room.
      I hope the booking would include the breakfast.

      I was very enjoying to stay this real 5 star hotel. The location is so convenient to go for shopping, restaurants and enjoy nightlife. The room is very clean and comfort. Staffs' service is very good. If the booking would include the breakfast, that would be very helpful. I do enjoy the cuisine provided by the hotel. Definitely, I'll stay this hotel again if I go to Shenzhen next time.

      Reviewed November 05, 2009
      4.4
      Greg from Australia
      Business traveler
      Deluxe Executive King
      Stayed 1 night in September 2018

      Not 5 star”

      Stayed here for 2 nights while attending a nearby conference. Pretty crappy for a 5 star hotel. Had paid for Club Lounge access but could not access club lounge unless took a lift from 20th floor to ground and then a lift up to the 27th floor - didn't bother using lounge. Leant against rail in one of lifts and it came away in my hand. Internet access non existent in room, had to sit out near lifts to get on-line.

      Reviewed October 02, 2018

      Thank you for taking the time to tell us about your experience at the Grand Mercure Shenzhen Oriental Ginza. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will follow up your case and keep you informed.

      Responded December 19, 2018
      Grand Mercure Oriental Ginza Hotel
      5.2
      Shuk from Hong Kong
      Couple
      Superior Twin Room
      Stayed 1 night in April 2019

      Above average”

      the variety and quality of buffet is totally disappointing.

      Reviewed May 17, 2019

      Thank you for taking the time to tell us about your experience at the Grand Mercure Shenzhen Oriental Ginza. I am sorry that your experience did not meet your expectations ; please allow me to express my sincerest apologies. According to your feedback, we found out that the score for each item is very low, We would like to know more about your stay experience. Please rest assured that we will take actions to improve the buffet quality. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

      Responded July 16, 2019
      Grand Mercure Oriental Ginza Hotel
      8.0
      Excellent
      CHAN from Hong Kong
      Family with teens
      Deluxe Room 1 King Bed
      Stayed 1 night in April 2019

      High CP Value”

      Relatively cheaper hotel near Futian area. Very close to MTR. Restaurants nearby.

      Reviewed April 22, 2019

      Thank you for taking the time to share about your experience at the Grand Mercure Shenzhen Oriental Ginza. Hope to serve you in the near future. Sincerely, Eric Guest experience manager Grand Mercure Shenzhen Oriental Ginza

      Responded July 16, 2019
      Grand Mercure Oriental Ginza Hotel
      8.8
      Excellent
      Noguchi from Japan
      Business traveler
      Deluxe Room 1 King Bed
      Stayed 2 nights in March 2019

      Perfect Hotel”

      Very near the MTR for conveniance. Breakfast items was nice and many. Satff is helpful and English speaker.

      Reviewed March 14, 2019

      We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely , Eric Guest experience manager

      Responded July 23, 2019
      Grand Mercure Oriental Ginza Hotel
      9.2
      Exceptional
      Julian from Singapore
      Couple
      Superior Room 1 King Bed
      Stayed 1 night in June 2019

      Great stay”

      Slightly aged room but generally clean. Pleasant staff and great stay

      Reviewed June 20, 2019

      We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely , Eric, Guest experience manager

      Responded July 16, 2019
      Grand Mercure Oriental Ginza Hotel
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      Grand Mercure Oriental Ginza Hotel
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      • Excellent location
      • Mangrove Forest Natural Protection Area
      • Futian Zhuzilin Metro Station is within 0.19 km