Hangzhou Sofitel Westlake Hotel
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Superior 2 Single Beds City View Hangzhou Sofitel Westlake Hotel
Lobby Hangzhou Sofitel Westlake Hotel
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7.9
Very good
/10
(244 reviews)See what guests said
See map
8.8
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
Parking
FREE
  • Nanshan Road Night Pub290 m
  • Westlake Yintai Shopping Mall300 m
  • INtime Mall (West Lake)300 m
  • Hangzhou Stele Forest340 m
  • Wushan Square390 m
  • Pan TianShou Museum420 m
  • King Qian's Memorial430 m
  • Nanshan Road Bar Street480 m
  • Ding'an Road Subway Station530 m
  • Wang XING Kee Shop(mail circuit Shop)560 m
  • Free Wi-Fi

    Hangzhou Sofitel Westlake Hotel

    333 Westlake Avenue, West Lake District - West Lake Scenic Area, Hangzhou, China, 310002 - See map
    "The hotel is across from the lake and is a perfect location for accessibility to all the things around the WestLake area that you can get to on foot."
    Brittney - 10 November 2016
    Exceptional reputation
    Recommended by 91% of guests
    Excellent cleanliness
    8.2 rating for cleanliness
    • 550 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Hangzhou

    • Free Wi-Fi in all rooms!

    Cheaper than 97% of all properties in Hangzhou in the last 24 hours

    Compared to 3,044 Hangzhou properties at Agoda for various dates

    Property ranking|Compared to 3,044 Hangzhou properties
    See all rankings
    Location score
    8.8/10
    Service score
    8.2/10
    Cleanliness score
    8.2/10
    Cheapest price score
    Better than
    99
    %
    of Hangzhou properties
    Better than
    97
    %
    of Hangzhou properties
    Better than
    97
    %
    of Hangzhou properties
    Better than
    97
    %
    of Hangzhou properties
    Value for money7.3
    Distance to city center0.1 km
    Location rating8.8
    Nearest airportHangzhou Xiaoshan International Airport (HGH)
    Distance to airport25.9 km

    Rooms available at Hangzhou Sofitel Westlake Hotel

    Prestige Suite
    Prestige Suite
    ...
    • Room size: 80 m²/861 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Queen Luxury Room
    Queen Luxury Room
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Superior 2 Single Beds City View
    Superior 2 Single Beds City View
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 2 single beds
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    Luxury Queen
    Luxury Queen
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Luxury Twin Bed
    Luxury Twin Bed
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 2 semi double beds
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    Superior 2 Single Beds
    Superior 2 Single Beds
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Luxury Queen Bed
    Luxury Queen Bed
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Luxury Queen Room
    Luxury Queen Room
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Junior Suite - 1 King bed
    Junior Suite - 1 King bed
    ...
    • Room size: 60 m²/646 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior 1 Queen Bed
    Superior 1 Queen Bed
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices

    What people love about Hangzhou Sofitel Westlake Hotel

    • 9.7
      Exceptional

      "I had a great hotel experience staying at the hotel."

      Jasmine

      |

      10 January 2016

    • 8.0
      Very good

      "We enjoyed the hotel as well as the food for dining."

      Tedy

      |

      22 October 2018

    • 9.7
      Exceptional
      Location

      "It is nice to take a leisure walk around westlake."

      Jasmine

      |

      10 January 2016

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    More about Hangzhou Sofitel Westlake Hotel

    More about Hangzhou Sofitel Westlake Hotel

    8.4
    Excellent

    "Hotel has many places to relax and meet, also entertain."

    Dale

    |

    11 July 2018

    An overview

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    What they offer

    9.7
    Exceptional
    Staff 

    "The hotel staff is friendly and attentive to our needs."

    Jasmine

    |

    10 January 2016

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Restaurants on site

    Kwee Zeen
    Cuisine:Chinese, International
    Menu:A-la-carte
    Yong Jin Ge
    Cuisine:Chinese
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Hangzhou Sofitel Westlake Hotel from real guests

    Overall rating
    8.2
    Excellent
    From 684 reviews
    Provided by verified guests of
    Agoda Reviews (244)Booking.com Reviews (440)
    Rating via Agoda7.9
    /
    10
    Cleanliness8.2
    Facilities7.7
    Location8.8
    Room comfort and quality7.2
    Service8.1
    Value for money7.3
    High score for Hangzhou
    Rating
    9+ Exceptional (33)
    8-9 Excellent (28)
    7-8 Very Good (33)
    6-7 Good (20)
    <6 Below Expectation (28)
    Time of the year
    Mar - May (46)
    Jun - Aug (28)
    Sep - Nov (45)
    Dec - Feb (23)
    All guests (244)
    All room types
    All languages

    Show reviews that mention 

    Showing 142 verified guest comments
    12345
    8.0
    Excellent
    Chwee from Singapore
    Couple
    Superior 2 Single Beds
    Stayed 5 nights in April 2019

    Great professional personalized services ”

    Would like to take this opportunity to express our appreciation to Ms Luna Chai who is most professional and helpful. Also like to commend her colleagues 李洁 & 刘易轩 at the spa section for their dedication and excellent service delivery!

    Reviewed April 23, 2019
    9.6
    Exceptional
    Wei from Singapore
    Family with young children
    Superior 1 Queen Bed
    Stayed 3 nights in November 2018

    Great location”

    The only unpleasant part for me was the aircon issue. The room got so warm we had to request for a standing fan... during winter season! Also, just to note, the cot provided to us was a little hard as there was no mattress on it.

    Reviewed November 12, 2018
    5.6
    Angelina from Singapore
    Couple
    Superior 2 Single Beds
    Stayed 1 night in March 2019

    Aircon not cold, plugs not multi-adaptable”

    Great location, long breakfast line. Air con wasn't cold though...feels stuffy at night, despite being in the late winter. Did not bring travel adapter along because I was expecting the plugs to be multi-adaptable since it's 5 stars but it wasn't so had to rely on my power bank to charge my phone. Fortunately I was only stayed for one night.

    Reviewed April 01, 2019

    Dear Angelina, Thank you for taking time to share your experience based on your stay in Sofitel Hangzhou Westlake. Overall experience was not up to your expectation, please accept my sincerely apology. As your mentioned, the A/C is a big problem during the season cause our system is a 2 pipe air conditioning system, that is it can heat or cool at any one time but never both. Its challenging for us to determine when this downtime can be endured, too early and some guests will be too cold, too late and some guests will be too hot. It means we have impacted people during this downtime. I am so sorry for that. Secondly, about the adapter, we have the separate adapter available, you can borrow it from housekeeping, so please feel free to contact us and it's our pleasure to provide you a high quality stay experience. It is our hope to invite you back and experience higher quality of experience, we ensure you to see the improvements. Guest Experience Manager,Sofitel Hangzhou Westlake

    Show more
    Hangzhou Sofitel Westlake Hotel
    9.6
    Exceptional
    Yu from Cambodia
    Family with teens
    Superior 2 Single Beds City View
    Stayed 3 nights in June 2019

    Exceptional”

    Right next to the West Lake

    Reviewed June 24, 2019
    9.6
    Exceptional
    Yu from Cambodia
    Group
    Superior Queen Room
    Stayed 3 nights in June 2019

    Exceptional”

    GREAT LOCATION and SERVICE

    Reviewed June 24, 2019
    8.4
    Excellent
    MURTIATI from Indonesia
    Family with teens
    Superior 2 Single Beds
    Stayed 3 nights in May 2019

    Comfortable Hotel”

    Very near to west lake, centre of the city , Clean, F&B are good especially in the executive lounge, well equipped , friendly staff.

    Reviewed June 12, 2019
    10.0
    Exceptional
    Jusuf from Indonesia
    Couple
    Superior 2 Single Beds
    Stayed 1 night in November 2017

    Exceptional”

    Perfectly located for walking to Xi Hu with few shops and restaurants and very close walking distance to Hefang St and to Ding'an subway. Hotel room was huge , clean , tidy . I love this hotel , 100% recommended

    Reviewed November 21, 2017
    8.8
    Excellent
    Wing from Hong Kong
    Family with teens
    Superior 2 Single Beds
    Stayed 7 nights in July 2016

    Excellent Hotel”

    Excellent location, right next to West Lake. We can go anywhere in West Lake either on foot or by taxi under RMB 20. Lots of good restaurants nearby. The room is clean and spacious. There has been some issues with the flushing system, but the staff fixed it immediately. My only concern is the man-made fragrance fhey use in the hotel lobby, which I guess is to get rid of the smell of smoke. But the hotel is vey good in general, especially given the low price.

    Reviewed July 22, 2016
    9.6
    Exceptional
    sungjong from South Korea
    Business traveler
    Stayed 1 night in March 2016

    Just next to West lake”

    The location couldn't be better, (actually there are several 5 stars hotel around west lake) but anyway, it's located very good area. Also good to take a walk along the lake and Hangzhou Xin-tian-di to sip coffee and dinner

    Reviewed April 21, 2016
    6.0
    Fred from Hong Kong
    Couple
    Superior 2 Single Beds
    Stayed 1 night in November 2018

    Good hotel, terrible restaurants”

    good hotel but Sofitel has a terrible restaurants and this was no exception. we were told at 8:30pm that they would stop serving food and that a salad and club sandwich would take 40 minutes. Not only it took over 40 minutes but the chips came stone cold. Do not pick this hotel if you like to grab a bite to eat or drink at the hotel. I had to pay 100 RMB in service charge for my evening meal. This by the way is what most people spend for an evening meal for 3 people. Outrageous but consistent with Sofitel in China.

    Reviewed November 16, 2018

    Dear Fred, Thank you for spending time and telling us about your staying experience. Overall was not up to your expectation, please accept our apologies, we hope to have another chance to invite you back and ensure your next stay will be a good memory one. We appreciate your concern again. Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

    Responded December 03, 2018
    Hangzhou Sofitel Westlake Hotel
    7.2
    Very good
    Fred from Hong Kong
    Couple
    Superior 2 Single Beds
    Stayed 1 night in November 2018

    40 minutes waiting time at 100RMB service charge”

    For those who like eating at the hotel after a long day of exploration around the city DO not pick this hotel. We were told 40 minutes waiting time for a salad and a club sandwich...and they took that long! Whats more the chips came out stone cold and we got charged 100RMB in service charge. The staff seemed unware of the issue, as though this is to be expected of any hotel. How can the management find this acceptable??? Oh, i forgot, this is the Sofitel... there is no investment in management! Take it from someone who has visited many of their hotels in Asia! Room was fine and so was the gym. Close to the lake. This is Sofitel, take it or leave it with french flair!

    Reviewed November 14, 2018
    8.4
    Excellent
    Kelvin from Singapore
    Family with teens
    Superior 2 Single Beds
    Stayed 3 nights in May 2019

    Hotel next to Xihu Tiandi”

    Staffs are friendly and it is located right beside West Lake.

    Reviewed May 24, 2019
    8.0
    Excellent
    Tedy from Indonesia
    Family with young children
    Luxury Queen Bed
    Stayed 2 nights in October 2018

    good location not far from West lake”

    We enjoyed the hotel as well as the food for dining.

    Reviewed October 22, 2018
    10.0
    Exceptional
    WAI from Singapore
    Couple
    Stayed 3 nights in September 2016

    Excellent value for money”

    Within walking distance from the metro, making access to the railway staion or airport easy. The room was spacious and clean, attributes which were consistent with the Sofitel brand. Service staff were attentive to our requests. The westlake was a mere 5 minutes from the hotel. No hesitation in coming back again.

    Reviewed September 09, 2017
    9.2
    Exceptional
    Brittney from Australia
    Solo traveler
    Stayed 2 nights in November 2016

    WestLake is the place to be! ”

    i had a brief ttip to Hangzhou, and if i'd had any idea, i would have stayed 5+ days. Considering i only use a hotel for safe sleeping, the Sofitel fit the bill. It is a little bit dated and could use some freshening up. But i am not there to chill in a hotel room. The room is comfortably sized and the beds are large and comfy too. A nice bathroom as well. Only "complaint" is that there was a view only into the building across- very close. so drapes had to be closed at all times. Additionally, the windows don't seem to seal well, or there is a duct issue. I am not sure which but i awoke each morning to pungent cigarette smoke smell in the room that made me actually check to see if the windows were open. The staff is really helpful. especially the lovely lady in the business centre who helped us arranged train tickets for our next 2 destinations. She could not have been more helpful. the cocktail lounge in the lobby serves pretty nice drinks at a good price. it is a shame it closes relatively early. but it seems the way in China. The hotel is across from the lake and is a perfect location for accessibility to all the things around the WestLake area that you can get to on foot.

    Reviewed November 10, 2016
    8.8
    Excellent
    Rosslyn from Australia
    Family with teens
    Superior 2 Single Beds
    Stayed 9 nights in June 2016

    A wonderful experience”

    I really couldn't have found a better place to enjoy the serenity of West Lake and the delights of Hangzhou. I found the hotel staff extremely kind and helpful and particularly valued the support from Sol who seemed to understand my needs perfectly - thank you to everyone at Sofitel.

    Reviewed July 05, 2016
    8.7
    Excellent
    Wan from Singapore
    Couple
    Superior 2 Single Beds
    Stayed 2 nights in December 2015

    Made the right choice”

    Location, Comfortable bed, Clean room

    We love how it was near to the malls yet accessible to the west lake, all of which are just a crossing away. It is a 20 minutes walk to Hefang Street. The free upgrade was a pleasant surprise and I'm sure the standard room we booked will be equally clean and comfortable as the queen room.

    Reviewed January 13, 2016
    9.7
    Exceptional
    Jasmine from Singapore
    Group
    Superior 2 Single Beds
    Stayed 1 night in December 2015

    Great Hotel Experience ”

    Location, Detailed, Comfortable

    I had a great hotel experience staying at the hotel. It is conveniently located next to Westlake and around some shopping malls. It is nice to take a leisure walk around westlake. The hotel staff is friendly and attentive to our needs. The hotel is also very detailed from the toiletries to the bed. It also has different pillows to choose from for us to have a good sleep. Breakfast at the hotel has a good variety. The hotel staff is very friendly to help in guiding us to places and helping to get a cab. Love the experience there. Would like to stay there again given a chance. Highly recommended to stay there.

    Reviewed January 10, 2016
    8.3
    Excellent
    Supannee from Thailand
    Group
    Superior 2 Single Beds
    Stayed 1 night in August 2015

    Great accommodation, very bad food”

    The room was very well-kept and beautifully decorated

    Accommodation was superb since the furnishings and the air were very clean. However, dinner at the hotel was extremely disappointing since it was expensive but the food quality was worse than fast food outside that was ten times cheaper.

    Reviewed August 31, 2015
    5.3
    TIMOTHY from Singapore
    Business traveler
    Queen Luxury Room
    Stayed 1 night in May 2015

    Short of expectation”

    Housekeeping

    Front desk spoke English well (Tiffany) and check in was prompt. Incidentally she did my check out as well. No service lapse. Good job. Food and dining through room service is terrible. Club sandwich, chicken rice, chicken breast seriously needs some work. Presentation is poor, taste is not up to standard and portion is small. It pales in comparison to most of the five star hotels in China. Even Sheraton that charges less for room service and Changzhou tasted better in all their food. As I'm on the club floor, the breakfast selection is pathetic. It's not a feast I'm expecting but I would at least expect three to four hot food including omelette for a club floor lounge. Instead that is only one pot of congee, mostly bread and salad there. Yes I could choose to head to the ground floor for a full spread but it is no excuse for such poor diligence on a USD 200 a night room! Ambience of the lobby has no class or exclusivity, it's noisy and there are a lot of people walking in and out even thought they don't seems to be staying there. My room view is well the worst I'm got for room 506. I'm staring at a old apartment block that is less than 40m away. So they could well look at what I'm doing. Five star, club floor, no view, poor dining, lacks exclusivity and USD 200 a night. It's a rip off!

    Reviewed May 12, 2015
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    Hangzhou Sofitel Westlake Hotel
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