Heart Hotel
Deluxe City View, Heart Hotel in Hanoi
Superior, Heart Hotel in Hanoi
Heart Hotel
Lobby, Heart Hotel in Hanoi
Deluxe Lake View King Bed, Heart Hotel in Hanoi
Heart Hotel

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310 reviews

310 reviews

Location 9.2
Service 8.7
Room comfort and quality 8.5
Value for money 8.3
Cleanliness 7.9
Facilities 7.2
See map


Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Hang Gai Street (Street of Hemp)
40 m
Tan My Design
70 m
Thang Long Art Gallery
70 m
Ngoc Hien Silk
70 m
Chie Design
70 m
Popular landmarks
Old Quarter
280 m
St. Joseph's Cathedral
330 m
Hoa Lo Prison
830 m
Vietnamese Women's Museum
940 m
Vietnam Military History Museum
1.1 km
Closest landmarks
120 m
Kenly Silk
140 m
Hoan Kiem Lake Walking Street
140 m
Vietnamese Craft - Guild
140 m
Yen Boutique - Hanoi Tailor Made Clothes
140 m

Heart Hotel

11B Hang Hanh Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam, - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Hoan Kiem District, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Old Quarter. As an added bonus, restaurant is provided on-site to conveniently serve your needs.


Located in heart of Hanoi

Front desk [24-hour]

Airport transfer

Great Breakfast

Great View


Front desk [24-hour]

Airport transfer

Bicycle rental

Car park

Shuttle service

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Your dates are popular among travelersPopular destination! Properties in Hanoi are being booked every minute!
Value for money8.3
Location rating9.2
Nearest airportNoi Bai International Airport (HAN)
Distance to airport21.4 km

Rooms available at Heart Hotel

Room comfort & quality


Deluxe City View
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds or 1 double b...
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Deluxe Lake View King Bed
  • Room size: 24 m²/258 ft²
  • Lake view
  • 1 king bed
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Deluxe Lake View Room
  • Room size: 25 m²/269 ft²
  • Lake (partial view) view
  • 1 king bed
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  • Room size: 24 m²/258 ft²
  • Non-smoking
  • 1 king bed
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Deluxe Triple Room
  • Room size: 32 m²/344 ft²
  • Outdoor view
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Deluxe Quadruple Room
  • Room size: 38 m²/409 ft²
  • Outdoor view
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Family Room
  • Room size: 38 m²/409 ft²
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Twin/Double room - Luxury
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    Double Luxury
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      Family Room (1 Single Bed & 1 Double Bed)
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        Frequently asked questions

        Does Heart Hotel provide shuttle service for getting around?

        For your ease of travel around the city, Heart Hotel provides None right where you need it making it easy for you to get to places effortlessly.

        Does Heart Hotel offer laundry services?

        Yes! Heart Hotel offers laundry service at your disposal for whenever you need your favorite clothes clean and fresh all throughout your vacation. Please contact the property for more information.

        Does Heart Hotel provide dry cleaning services?

        Yes! Heart Hotel offers dry cleaning service that is accessible all throughout your stay, ensuring you're always looking your best in your favorite outfit. Please contact the property for more information.

        What interesting attractions are nearby Heart Hotel that are in walking range?

        While remaining at Heart Hotel, start off your vacation by visiting the nearest destinations that are within walking distance to the property which include Suffusive, Kenly Silk, and Hoan Kiem Lake Walking Street.

        What bars are nearby Heart Hotel?

        While residing at Heart Hotel, indulge in your evening or night out at Bia Hoi 68 Hang Quat or Mao's Red Lounge to get the most out of your nightlife.

        What public parks are close by Heart Hotel?

        While residing at Heart Hotel, take joy in your morning or evening stroll at nearby park which include Vườn hoa Hàng Đậu, Co Tan Park, and August 19 Garden.

        What are the property's policies for children's bedding at Heart Hotel?

        Heart Hotel's policy relating to children's bedding considers guests age 6 years and older as adults, and therefore requires an extra bed which will incur an additional fee. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

        What do past guests love most about Heart Hotel?

        Past visitors that stayed at Heart Hotel have given this property a rating of 9.161 for its excellent location as the main highlight for their stay.

        What is the nearest train, metro, or bus station to Heart Hotel?

        The nearest train, metro, or bus station is Hanoi Railway Station, 1288.13 m away from Heart Hotel.

        Is breakfast offered at Heart Hotel?

        Guests can enjoy breakfast offered with an additional charge of 50000 VND for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is generally included for less than buying it at the property.

        What people love about Heart Hotel

        • 10


          "The room was clean It was a family trip, I was so satisfied."



          12 December 2019

        • 10


          "Close to pubs and restaurants."



          18 February 2020

        • 9.2


          "Great breakfast included."



          5 February 2020

        Property ranking|Compared to 3,947 Hanoi properties
        Room comfort score
        Location score
        Room size
        28 sqm.
        Service score
        Better than
        of Hanoi properties
        Better than
        of Hanoi properties
        Bigger than
        of Hanoi properties
        Better than
        of Hanoi properties
        More about Heart Hotel

        More about Heart Hotel

        Heart Hotel

        Get the most from an urban escape in Hanoi when you book a room at Heart Hotel. Located right in the city center, Heart Hotel saves you time and travel by letting you wake up right in the heart of the best neighborhood. Explore the genuine Hanoi that most travelers never see, with a stay at Heart Hotel -- located only 270 m from Old Quarter.
        At Heart Hotel, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Hanoi.
        Guests can enjoy convenient available parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at Heart Hotel thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
        Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
        All rooms at Heart Hotel are designed for comfort. For your comfort, some rooms at the hotel are equipped with air conditioning. Some rooms at Heart Hotel even come with extra design features such as a balcony or terrace. In-room entertainment amenities are available in some rooms and include television and cable TV.
        In some select rooms, you can find a refrigerator, bottled water, instant coffee, instant tea and mini bar at your disposal. Heart Hotel also provides a hair dryer, toiletries and towels in bathrooms for select rooms.

        Dining and things to do

        A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
        Apart from amenities and services, Heart Hotel goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the salon, located right at the hotel. Get social at the hotel's shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the souvenir shops available right on-site.

        Around the property

        Experience Hanoi like a true local. Acquire some cultural knowledge with a day at Vietnam Museum of Ethnology located 5.3 km away, where you can see famous works by local artists.

        Reasons to stay here

        Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 96% of the city's other accommodations.
        Ranking higher than 95% of the city's accommodations options, this is a great choice for location.
        Guests who stayed here really appreciated the room comfort, scoring it higher than 97% of accommodations in the city.

        Show less

        Amenities and facilities

        Very good


        Most talked about facilities


        20 mentions


        15 mentions


        5 mentions


        2 mentions

        Languages spoken
        • English
        • Vietnamese
        Internet access
        • Free Wi-Fi in all rooms!
        • Internet
        • Wi-Fi in public areas
        Things to do, ways to relax
        • Ticket services
        • Tours
        Cleanliness and safety
        • Physical distancing of at least 1 meter
        Dining, drinking, and snacking
        • Bar
        • Kitchen
        • Restaurants
        • Room service [24-hour]
        Services and conveniences
        • Concierge
        • Currency exchange
        • Daily housekeeping
        • Dry cleaning
        • Elevator
        • Facilities for disabled guests
        • Gift/souvenir shop
        • Laundry service
        • Lockers
        • Luggage storage
        • Safety deposit boxes
        • Salon
        • Shrine
        • Smoke-free property
        • Smoking area
        For the kids
        • Babysitting service
        • Family room
        • Check-in/out [express]
        • Check-in/out [private]
        • Front desk [24-hour]
        • Pets allowed
        • Security [24-hour]
        Getting around
        • Airport transfer
        • Car park [on-site]
        • Rental car
        • Shuttle service
        Sports equipment rental
        • Bicycle rental
        Available in all rooms
        • Air conditioning
        • Bathtub
        • Desk
        • Free bottled water
        • Hair dryer
        • Internet access – wireless
        • Mini bar
        • Shower
        • Telephone
        • TV

        Food and dining

        Breakfast options
        • Asian


        11B Hang Hanh Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam,


        • Noi Bai International Airport (HAN)
          21.4 km 44 min drive
        • Cat Bi International Airport (HPH)
          93.7 km
        Public transportation
        • Hanoi Railway Station
          1.3 km 19 min walk
        Hospital or clinic
        • Trung tâm Y tế Quận Hoàn Kiếm
          420 m
        • Night Market
          520 m
        Convenience store
        • Circle K
          170 m
        Cash withdrawal
        • ATM
          220 m

        What's nearby

        Popular landmarks
        • Old Quarter
          280 m
        • St. Joseph's Cathedral
          330 m
        • Hoa Lo Prison
          830 m
        • Vietnamese Women's Museum
          940 m
        • Vietnam Military History Museum
          1.1 km
        • Temple of Literature & National University
          1.7 km
        • Ho Chi Minh Mausoleum
          1.8 km
        • One Pillar Pagoda
          1.8 km
        • Presidential Palace Historical Site
          1.9 km
        • Vietnam Museum of Ethnology
          5.4 km
        Nearby landmarks
        • Hang Gai Street (Street of Hemp)
          40 m
        • Tan My Design
          70 m
        • Thang Long Art Gallery
          70 m
        • Ngoc Hien Silk
          70 m
        • Chie Design
          70 m
        • Silk silk
          80 m
        • Ngoc Anh Fashion
          90 m
        • Dinh Co Vu
          90 m
        • F Silk
          100 m
        • Vanloi Oriental Style
          100 m
        Distances shown are straight-line distances on the map. Actual travel distances may vary.

        Property policies

        Children and extra beds

        Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

        All children are welcome.

        Infant 0-1 year(s)
        Stay for free if using existing bedding.
        Baby cot/crib may be requested directly from the property.
        Children 2-5 year(s)
        Stay for free if using existing bedding.
        If you need an extra bed, it will incur an additional charge.
        Guests 6 years and older are considered as adults
        Must use an extra bed which will incur an additional charge.
        • When booking more than 5 rooms, different policies and additional supplements may apply.

        Some helpful facts

        • Check-in from13:00
        • Check-out until12:00
        Getting around
        • Airport transfer fee18 USD
        • Breakfast charge (unless included in room price)50000 VND
        The property
        • Number of rooms 20

        Reviews of Heart Hotel from real guests

        Provided by verified guests of Agoda
        Room comfort and quality8.5
        Value for money8.3
        High score for Hanoi
        9+ Exceptional (98)
        8-9 Excellent (45)
        7-8 Very Good (38)
        6-7 Good (16)
        <6 Below Expectation (25)

        Show reviews that mention 

        Showing 222 verified guest comments
        Nick from United States
        Solo traveler
        Stayed 1 night in December 2018

        Great Value in Hanoi”

        I stay there a couple times and the staff was incredibly friendly. The location is also perfect - just a couple block from Hoan Kiem lake, but on a quiet street. Comfortable bed, nice shower, friendly host. In my varies stays in Hanoi I have stayed at nicer places but I think Heart Hotel is the best value for the price!

        Reviewed January 12, 2019
        Frederick from Malaysia
        Deluxe Lake View Room
        Stayed 4 nights in March 2018

        First Time Visit to Hanoi City”

        Great & Excellent location. Within a short walking distance to Hoan Kiam Lake and Old Quarters as well as major tourist attraction sites. Great housekeeping whenever we return to our room. Staff was very friendly, polite and accommodating and helpful to our request, especially Mr. Michael who help us on our booking for a day trip to Ha Long Bay, and advice us on our needs or request. A La Cart menu for breakfast was satisfying and good. Overall, my wife and I are very satisfied. Will definitely stay at Heart Hotel again if we return for our next visit to Hanoi.

        Reviewed March 14, 2018
        John from Australia
        Stayed 1 night in October 2011

        Great rooms, friendly staff in Hanoi”

        Excellent well-furnished rooms, central location and friendly,helpful staff

        when we arrived in hanoi the staff at the heart hotel were most welcoming and immediately made us feel at home. our room was a spacious well-lit room with quality furnishings. the staff were helpful with advice without trying to sell us anything or promote any tours, which we appreciated. breakfast, which is included, was of a high quality and was taken in a pleasant room with original paintings on the wall. the hotel is situated in a very central and convenient location, close to the old quarter and the tourist information centre. however, unlike many hotels in hanoi, it is in a quiet street which runs off a busy street, so is quite peaceful.

        Reviewed November 04, 2011
        Diane from Australia
        Stayed 4 nights in September 2015

        Ideal Location”

        Location, friendly staff, economy

        Renovations were underway so things were a bit topsy tervy. Breakfast was had at a restaurant across the road. The room is cosy but great view of Hoan Kiem Lake. We have stayed in this room before, returning for sentimental reasons, and I don't remember the close proximity to a window from another hotel, but looking in the other direction is a great view of lights and the lake. Bathroom is a little too cosy and a bit of a tight squeeze but generally a nice hotel, fantastic location and super friendly staff

        Reviewed September 22, 2015
        KIM from Vietnam
        Stayed 1 night in August 2014

        Contented and satisfied”

        perfect accomodation, good service, enthusiastic team

        Heart Hotel was the right selection for my staying at the Old Quarter in Hanoi some days ago. It takes me a few minutes to walk to either the beautifull green lake or some shopping stores in City center, the room stays clean and quiet, my questions are met and answered by the friendly staffs at any time, the breakfast is well served (if you have no idea for your luch and dinner, should ask the team for recommendation). Pleasant I felt. Thank you!

        Reviewed August 30, 2014
        This is a popular property. Don't miss out!

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