Excellent”

Hotel location excellent. Staff were friendly. Bed and pillows are comfortable. However i saw at least four small cockroaches in my room and a bag of trash was left behind in my room. It was missed out by the housekeeper but she helped to remove it.

Best hotel for Universal Park”

I really recomend this hotel, is really near to universal studios, you can go walkink (15min) or take the free shutle buss from the hotel. They also have shuthe bus to disney and you can take the local bus if you want to go to outlets. Besides the TGY frydays in the mais floor that i loved. I will really going back there.

Location is great. ”

Location is good. within close walking distance (20mins) to Universal studio. Have to pay for a shuttle service for disney parks. 12 dollars for a trip to and fro. However, the hotel services such as room cleaning has to be improved. One day, they give only 1 towel and the other day don't even give any towels. Not required to add on the breakfast option as it is quite cheap to go for the buffet breakfast at TGIF by your own at a rate of 14.99USD. If not can always walk further down 20mins to reach the shops and restaurant. The hotel staff needs to improve their alertness when it comes to charging the credit card for the deposit. They told me that it will be cancelled within a few days but end up they charged it to my card. I had to spend the time and effort to get them to refund it to me. However, even when they refund me, due to the currency exchange, I had to bear the differences for that, which is not necessary if they never charge me in the first place.

Very good”

Hotel is showing signs of aging and kept fairly good, but not top shape. My biggest problem was that every night after returning late from the parks, I had to call front desk to request towels or toilet paper. The cleaning crew always forgot to full fill something in the room. Most of times were the towels, they would remove all the towels (even the ones left hanging) without leaving clean ones behind.

Good place to stay near Universal Orlando”

Stayed two nights for visiting Universal. Room is very spacious. Quite a lot stores, restaurants near here. Shuttle bus to Universal is convenient. A little store at ground floor helps some needs daily (like a quick breakfast with a cake and coffee) Cleanliness is fine but coffee brewer seems need some attention when clean up.

A nice hotel”

Overall, my wife and I enjoyed our stay at the hotel after a little bit of trouble. We had reserved a non-smoking room, but when we arrived we were put on the smoking floor. While we were eventually moved to another room, it took a while for the staff to correct the problem. The staff were overall helpful, but less sympathetic about our situation than I would have liked. As for our room, it was spacious and clean and comfortable. The location was fantastic as there was a restaurant next door and outlet malls within minutes drive. More importantly we could walk to Universal Studios and not have to worry about driving or parking.

A very good place to stay for Universal Studios”

Location is near Universal and Shopping Outlets. The room is very big and truly is value for money. It was clean and the beds are very comfortable for a good night's sleep. The staff is very accommodating and is able to answer our queries about tours. The facilities are well maintained. We will book the same hotel in our next visit to Orlando.

Good hotel for visiting Universal Studio”

The price is including free ride to Universal Orlando. The air condition unit was a little bit too loud. Public taxi are very rare. Need to call if required. The hotel has car that can be hired as taxi. It cost about twice the taxi, but the driver are friendly and sent us directly to the target place. It is a low cost hotel, where there no bell boy to help, but it has all the equipment to carry all your lugage by yourself. It has small shop, car rental agent, ticket for Universal studio. The business center is expensive. 0.25 USD for 1 minute internet and 0.75 USD for every page of printing. The bed are clean and comfortable.

Holiday Inn And Suites Universal Hotel”

We had a pleasant stay. Without having any expectations so we were very surprised positively. We spent a few days in Orlando on holiday in order to visit Universal Studios and Adventure Island os. This was perfect because when it is just a stone's throw away from two parks. It takes about 10 minutes to walk the streets away and it worked great for us. Large airy rooms with big comfortable beds. If you consider the price it was really good. The hotel also has a nice new pool and a restaurant "TGI Fridays" at the bottom. A very pleasant stay that I can really recommend. / Malin

Exceptional”

The front desk was awesome coz she upgraded our room to suite!

Good location and good price”

Will be back here again

Exceptional”

Holiday in was clean, quiet and very convenient for getting to Universal Studios.

Good location for business traveler”

Hotel location not bad, restaurants and convenience stores within walking distance. Stayed at this hotel on business, therefore important criteria is free wi-fi in room with free breakfast. Large room, soft bed and a ample supply of grind coffee. Like the in room microwave cooker. As a smoker, the ability to book a room that allows smoking in the room is a plus. For those on holiday, Its appears that his hotel is Universal Studio partner hotel, notice 2 booking counters in the lobby catering to tours for Universal studio and other theme site. Breakfast spread – there is nothing to crow about. Simple breakfast spread. Quick check in and out.

Handy for Universal Studios”

Don't expect Holiday Inn UK standards here. It is more a motel than a hotel, and shabby at that. TGIF as the sole source of food might be Ok for some but it really needs a proper restaurant (and a better breakfast menu). It is easy to find, parking is fine and a good spot if you want to be in easy reach of Universal Studios and are not picky about the hotel...

Nice Hotel, clean, good staff”

this is a good hotel, room was spacious and clean. staff were attentive and helpful.the internet service offered was slow and we were unable to skpe at anytime during our stay. we believed it was much closer to orlando disneyworld and took more than 20 mins to drive there. shuttles offered were from other hotels and costly. it is though not far from universal and there are good outlet shopping nearby. the hotel has a tgi restauarnt attached which offered good reasonably priced food and a breakfast buffet. we ended up hiring a car and found the independence great. remember the gps though as the roads curl and twist and it's hard to get your bearings.

3 nights at Holiday Inn And Suites Universal Hotel”

It was alright for two days but I wish it would have been cleaner. I wouldn't stay for more nights in those conditions. Otherwise it was quite comfortable and the location was alright. The food is very good, there is plenty to choose. The staff performance is correct. In summary it has to improve the cleanliness area.

unprofessional...”

in one word, frustrating...breakfast was at Friday's, and i had to spend almost one hour to prove that i had paid for a room which includes breakfast...

Family friendly, good location, mediocre ”

The hotel is ok”

this hotel is ok, although the room is a bit old, but overall is ok for me. the swimming pool is very small, but the hotel have a very good restaurant tgi's friday.

No review - didn't stay at hotel. trip was cancelled”

I didn't stay at the hotel.