Hotel Cristal
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8.0
Excellent
/10
(3763 reviews)See what guests said
See map
8.5
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
  • Theresienwiese - Oktoberfest820 m
  • Asam's Church840 m
  • Marienplatz1.22 km
  • New Town Hall1.23 km
  • Viktualienmarkt1.31 km
  • Residenz1.49 km
  • English Garden2.94 km
  • BMW Museum4.34 km
  • Nymphenburg Palace4.72 km
  • Allianz Arena10.28 km
  • Newly renovated
    Free Wi-Fi
    2018

    Hotel Cristal

    Schwanthalerstreet 36, Hauptbahnhof, Munich, Germany, 80336 - See map

    This property is in high demand!

    Booked 102 times | 5 travelers looked at this property within the last 36 hours for various dates

    "I could not recommend this place enough ! We had a fantastic time and the hotel and staff played a big part in our German experience!!!"
    Louise - 01 December 2018
    Exceptional reputation
    Recommended by 85% of guests
    Excellent cleanliness
    8.2 rating for cleanliness
    Excellent service
    8.1 rating for service
    Very good comfort
    7.6 room quality and comfort
    • 310 meters to public transportation

    • Located in heart of Munich

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Air conditioning

    Property ranking|Compared to 897 Munich properties
    See all rankings
    Location score
    8.5/10
    Room comfort score
    7.6/10
    Room size
    23 sqm.
    Value for money score
    7.9/10
    Better than
    91
    %
    of Munich properties
    Better than
    91
    %
    of Munich properties
    Bigger than
    91
    %
    of Munich properties
    Better than
    89
    %
    of Munich properties
    Value for money7.9
    Distance to city center0.5 km
    Location rating8.5
    Nearest airportSpecial Airport Oberpfaffenhofen (OBF)
    Distance to airport20.9 km

    Rooms available at Hotel Cristal

    7.6
    Very good
    Room comfort & quality
    Deluxe Family Room
    Deluxe Family Room
    ...
    • Room size: 30 m²/323 ft²
    • Non-smoking
    • 1 single bed and 1 double b...
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    Comfort Double or Twin Room
    Comfort Double or Twin Room
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 2 single beds or 1 double b...
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    Standard Double or Twin Room
    Standard Double or Twin Room
    ...
    • Room size: 22 m²/237 ft²
    • City view
    • 2 single beds or 1 double b...
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    Standard Single Room
    Standard Single Room
    ...
    • Room size: 16 m²/172 ft²
    • Non-smoking
    • 1 single bed
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    Standard Double Room (double bed)
    Standard Double Room (double bed)
    ...
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      Room standard
      Room standard
      ...
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        Standard Junior Suite
        Standard Junior Suite
        ...
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          Room Deluxe
          Room Deluxe
          ...
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            Standard Double
            Standard Double
            ...
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              unNamed
              unNamed
              ...
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                What people love about Hotel Cristal

                • 10.0
                  Exceptional
                  Location

                  "Location is close to the train station!!"

                  ESTHER

                  |

                  04 December 2018

                • 8.8
                  Excellent
                  Location

                  "The hotel is located very near to the train station and about 5 mins walk to the main shopping district."

                  Seow H.

                  |

                  04 December 2018

                • 7.2
                  Very good

                  "Overall, good hotel for reasonable price."

                  A.A.

                  |

                  10 November 2017

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                More about Hotel Cristal

                More about Hotel Cristal

                10.0
                Exceptional

                "Hotel was clean, staffs wiling to serve and very polite"

                Dr B.

                |

                24 November 2018

                An overview

                Show less

                Most talked about facilities

                Housekeeping
                48 mentions
                Breakfast
                28 mentions
                Internet
                28 mentions
                Food & Dining
                3 mentions

                What they offer

                9.2
                Exceptional

                "The room has a very nice balcony facing the city."

                Verawaty

                |

                29 December 2018

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                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
                Show less

                Food and dining

                Breakfast options

                Continental
                Vegetarian
                Gluten-free

                Restaurants on site

                1912
                Cuisine:International
                Menu:Buffet, A-la-carte

                What's nearby

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                Property's guest policies

                Show less

                Some helpful facts

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                What guests think of this property

                Overall rating
                8.0
                Excellent
                From 3767 reviews
                Provided by verified guests of
                Agoda Reviews (1017)Booking.com Reviews (2746)
                Rating via Agoda8.0
                /
                10
                Cleanliness8.2
                Facilities7.4
                Location8.5
                Room comfort and quality7.6
                Service8.1
                Value for money7.9
                High score for Munich

                Most helpful reviews for Hotel Cristal

                Couple
                Stayed 3 nights in July 2019
                Standard Double or Twin Room
                Exceptional10.0
                ExceptionalThis hotel is a 5 minute walk from the main train station which made it the perfect location for our trip. The hotel room itself was clean and relaxing HOWEVER, it was the amazing staff that truly made our stay one of our favourite locations. The butler, Carlos went over and above to make our stay relaxing and enjoyable and the desk staff were always friendly and attentive. Thanks for the wonderful stay; we would definitely join you guys again if we come back!
                Laurenfrom CanadaReviewed July 24, 2019
                Couple
                Stayed 1 night in June 2019
                Standard Double or Twin Room
                Excellent8.4
                Good proximity to train stationOur stay was nice. Comfortable bed, small fridge in the room, windows that open. The included breakfast was a large buffet with many options for omnivores but very few vegan options (other than bread and fruit). Location was a bit hectic (lots of activity on the streets and quite loud in the room) but close-ish to old town. We would stay again but maybe ask for a room on the back side of the hotel away from the street.
                Hilaryfrom United StatesReviewed June 03, 2019
                Couple
                Stayed 3 nights in April 2019
                Standard Double or Twin Room
                Excellent8.4
                Hotel is value for moneyThe hotel rooms are big enough to place our XXXL luggages. The bathroom is clean. Location of the hotel is near the central train station and there are many restaurants around the area. The only downside is that the shisha and nightclubs are located around the corner and it can be quite dangerous to walk alone at night along those streets. Overall, it was a great stay!
                Verafrom SingaporeReviewed May 01, 2019
                Solo traveler
                Stayed 4 nights in April 2019
                Standard Double or Twin Room
                Exceptional10.0
                Nice and ConvenientThe location is around 100 meters from Municg central statiot, just exit from the South exit and walk along the street you will meet a Tube (U-Bahn) entrance and exit until you meet the next interjection then turn left you will find 4 stars-hotel with cheap price. Room where I was is clean and neatly. Room service comes to clean up everyday as you open a sign for cleaning. I feel that this is such a nice hotel in the very center of Munich and it is just 800 meters to Karlplatz where is the entrance connecting to Munich Old Town.
                Chirawatfrom ThailandReviewed April 28, 2019
                Couple
                Stayed 2 nights in December 2018
                Standard Double or Twin Room
                Excellent8.4
                Good value for the moneyRooms and bathroom could be updated a bit but overall great hotel with fantastic location near the main Hauptbahnhof train station. Staff friendly as well. One negative I experienced is that the rooms tend to be rather hot (stayed here several times and even in December the room was too warm and climate control didn't seem to help even lowering the temp and keeping windows open)
                Shaunfrom United StatesReviewed July 09, 2019

                Reviews of Hotel Cristal from real guests

                Overall rating
                8.0
                Excellent
                From 3767 reviews
                Provided by verified guests of
                Agoda Reviews (1017)Booking.com Reviews (2746)
                Rating via Agoda8.0
                /
                10
                Cleanliness8.2
                Facilities7.4
                Location8.5
                Room comfort and quality7.6
                Service8.1
                Value for money7.9
                High score for Munich
                Rating
                9+ Exceptional (162)
                8-9 Excellent (116)
                7-8 Very Good (146)
                6-7 Good (57)
                <6 Below Expectation (81)
                Time of the year
                Mar - May (123)
                Jun - Aug (193)
                Sep - Nov (143)
                Dec - Feb (103)
                All guests (1017)
                All room types
                All languages

                Show reviews that mention 

                Showing 562 verified guest comments
                12345
                10.0
                Exceptional
                Lauren from Canada
                Couple
                Standard Double or Twin Room
                Stayed 3 nights in July 2019

                Exceptional”

                This hotel is a 5 minute walk from the main train station which made it the perfect location for our trip. The hotel room itself was clean and relaxing HOWEVER, it was the amazing staff that truly made our stay one of our favourite locations. The butler, Carlos went over and above to make our stay relaxing and enjoyable and the desk staff were always friendly and attentive. Thanks for the wonderful stay; we would definitely join you guys again if we come back!

                Reviewed July 24, 2019

                Thank you for taking the time to write such a lovely review, Lauren. Carlos is indeed a great asset to our team, and we appreciate him providing you with the service that you deserve! It would be an absolute pleasure to welcome you back in the future. All the best from all of us, Hotel Cristal München Team Tatiana Oliveira-Klinkmann Online Reputation Agent

                Responded August 31, 2019
                Hotel Cristal
                8.4
                Excellent
                Hilary from United States
                Couple
                Standard Double or Twin Room
                Stayed 1 night in June 2019

                Good proximity to train station”

                Our stay was nice. Comfortable bed, small fridge in the room, windows that open. The included breakfast was a large buffet with many options for omnivores but very few vegan options (other than bread and fruit). Location was a bit hectic (lots of activity on the streets and quite loud in the room) but close-ish to old town. We would stay again but maybe ask for a room on the back side of the hotel away from the street.

                Reviewed June 03, 2019

                We are glad to hear that you enjoyed your stay with us and would like to thank you very much for your suggestions regarding our breakfast menu, dear Hilary. When you are planning your next visit, please do contact our Reservations Team! We will do our best to make sure that it will be a great experience. Best regards, Hotel Cristal München Team Tatiana Oliveira-Klinkmann Online Reputation Agent

                Responded July 07, 2019
                Hotel Cristal
                8.4
                Excellent
                Vera from Singapore
                Couple
                Standard Double or Twin Room
                Stayed 3 nights in April 2019

                Hotel is value for money”

                The hotel rooms are big enough to place our XXXL luggages. The bathroom is clean. Location of the hotel is near the central train station and there are many restaurants around the area. The only downside is that the shisha and nightclubs are located around the corner and it can be quite dangerous to walk alone at night along those streets. Overall, it was a great stay!

                Reviewed May 01, 2019

                Hi Vera, it is wonderful to hear from you again and knowing about your experience at our hotel. It is great that you think of us as a "Hotel value for your money"! We understand your concerns about our location but one thing we can guarantee our guests: Munich is one of the safest cities inside Germany, according to the Crime Index for country 2016. If your travels bring you back to us again, it will be more than a pleasure to welcome you. Best regards, Hotel Cristal München Team Tatiana Oliveira-Klinkmann Online Reputation Agent

                Responded July 07, 2019
                Hotel Cristal
                10.0
                Exceptional
                Chirawat from Thailand
                Solo traveler
                Standard Double or Twin Room
                Stayed 4 nights in April 2019

                Nice and Convenient”

                The location is around 100 meters from Municg central statiot, just exit from the South exit and walk along the street you will meet a Tube (U-Bahn) entrance and exit until you meet the next interjection then turn left you will find 4 stars-hotel with cheap price. Room where I was is clean and neatly. Room service comes to clean up everyday as you open a sign for cleaning. I feel that this is such a nice hotel in the very center of Munich and it is just 800 meters to Karlplatz where is the entrance connecting to Munich Old Town.

                Reviewed April 28, 2019

                Happy guests are all we strive for! We are so glad to receive your wonderful feedback, dear Chirawat. It's such a pleasure to know that you had a fantastic stay with us and that you were able to take advantage of our convenient location. Please recommend us to your friends and family and do visit us again soon, you are always welcome. Best regards, Hotel Cristal München Team Tatiana Oliveira-Klinkmann Online Reputation Agent

                Responded July 07, 2019
                Hotel Cristal
                8.4
                Excellent
                Shaun from United States
                Couple
                Standard Double or Twin Room
                Stayed 2 nights in December 2018

                Good value for the money”

                Rooms and bathroom could be updated a bit but overall great hotel with fantastic location near the main Hauptbahnhof train station. Staff friendly as well. One negative I experienced is that the rooms tend to be rather hot (stayed here several times and even in December the room was too warm and climate control didn't seem to help even lowering the temp and keeping windows open)

                Reviewed July 09, 2019

                Dear Shaun, it is great to hear from you again! We are so glad you had a lovely stay with us and you found our hotel as good value for money. We have passed on your comments to our Maintenance department who are investigating the issue with our aircon units. On your next visit, we hope to provide you with the experience you deserve! Until then, we wish you all the very best. Kind regards, Hotel Cristal München Team Tatiana Oliveira-Klinkmann Online Reputation Agent

                Responded July 15, 2019
                Hotel Cristal
                8.8
                Excellent
                Nichola from United Kingdom
                Couple
                Comfort Double or Twin Room
                Stayed 6 nights in June 2019

                6 nights at Hotel Cristal”

                We had a good price for a longer stay at the hotel. Staff were very helpful and efficient, 4 types of pillows offered! Excellent breakfasts, handy bar. All in a very central location near the main station with a huge choice of nearby restaurants from Turkish, Arabic, Chinese, Vietnamese, italian and Bavarian. Quite busy on the street but very quiet in our good sized room. We walked pretty much everywhere with a couple of U Bahn journeys back when tired. The small self service shop could do with restocking and the coffee machine there didn't seem to be functioning fully but you could get coffee from the bar. We would certainly stay here again.

                Reviewed June 29, 2019

                Hello again, dear Nichola! We are so glad to read your amazing feedback and to know that you had a wonderful stay. Indeed, we will be giving our little shop some "TLC", thank you for reminding us about it. And we will also take care of any issues with our coffee machine. It was an absolute pleasure having you here with us and we hope you do come back and visit us soon! All the best from Munich, Hotel Cristal München Team Tatiana Oliveira-Klinkmann Online Reputation Agent

                Responded July 07, 2019
                Hotel Cristal
                8.8
                Excellent
                Jessica from Hong Kong
                Couple
                Standard Double or Twin Room
                Stayed 1 night in July 2019

                Superb location!”

                Can walk to the central station, Karlplatz and Marienplatz. A number of supermarkets, cafes and fruit stores nearby!

                Reviewed July 06, 2019

                Thank you so much for your great review, dear Jessica. Our location is indeed simply perfect in the heart of the city, so close to most attractions and business hubs of Munich. We are glad you enjoyed your stay and hope to see you back with us again. Warm regards, Hotel Cristal München Team Tatiana Oliveira-Klinkmann Online Reputation Agent

                Responded July 07, 2019
                Hotel Cristal
                8.0
                Excellent
                Annunziata from Hong Kong
                Family with teens
                Stayed 3 nights in June 2019

                Good experience ”

                Confirmed late checkout with front desk but the cleaning lady kept on opening our door, several times from 8am till around noon time even we had the do not disturb light on. Very annoying. Except this incident, I'm happy with this hotel.

                Reviewed June 26, 2019

                Dear Annunziata, we appreciate the time you have taken to alert us to your experience. We will discuss your feedback within the Housekeeping Team to ensure this does not happen again, please do accept our apologies. We sincerely hope you will give us another chance as we truly wish to create a better stay experience for you! Kind regards, Hotel Cristal München Team Tatiana Oliveira-Klinkmann Online Reputation Agent

                Responded July 07, 2019
                Hotel Cristal
                6.0
                CATHERINE from Australia
                Couple
                Standard Double or Twin Room
                Stayed 3 nights in May 2019

                Above average”

                Location one block from Hauftbanhof good but local "street" business activities, gaming and lapdancing bars are not preferred by this traveller. Room was very hot despite air conditioning set to cool. Windows open but very noisy street overnight.

                Reviewed May 30, 2019

                We are really sorry to hear that our hotel was not what you expected and that you did not felt comfortable in it, dear Catherine. Maybe on your next visit, we can accommodate you in our courtyard rooms, as they are much quieter. Thank you again for your time and until we meet again, we wish you all the very best! Hotel Cristal München Team Tatiana Oliveira-Klinkmann Online Reputation Agent

                Responded July 07, 2019
                Hotel Cristal
                9.2
                Exceptional
                Kit from Hong Kong
                Couple
                Standard Double or Twin Room
                Stayed 3 nights in December 2018

                Very close to the central station”

                The hotel is just 6 mins away from the central station. It is the best value for money hotel which is so close to the central station. The staff is helpful. And the room is a bit old-fashioned but fine. We though the wifi cost money but the staff did not ask us to pay for that at last.

                Reviewed December 31, 2018
                10.0
                Exceptional
                ESTHER from Singapore
                Family with teens
                Standard Double or Twin Room
                Stayed 2 nights in July 2018

                Great location”

                Location is close to the train station!! We brisk walked and reached the train station in 3mins. There is also a Lidl Supermarket opposite the hotel which is convenient, we walked over to grab fresh croissants for breakfast before our roadtrips. The staff was also polite and nice people. The only thing is the wifi which is really weak. So in the evening, we will be outside the room trying to tap the wifi for a stronger signal. All in all, for the price range, is a great hotel!

                Reviewed December 04, 2018
                10.0
                Exceptional
                ESTHER from Singapore
                Family with teens
                Comfort Double or Twin Room
                Stayed 1 night in July 2018

                Great Location!”

                Location is close to the train station!! We brisk walked and reached the train station in 3mins. There is also a Lidl Supermarket opposite the hotel which is convenient, we walked over to grab fresh croissants for breakfast before our roadtrips. The staff was also polite and nice people. The only thing is the wifi which is really weak. So in the evening, we will be outside the room trying to tap the wifi for a stronger signal. All in all, for the price range, is a great hotel!

                Reviewed December 04, 2018
                6.4
                Good
                Jaron
                Couple
                Standard Double or Twin Room
                Stayed 1 night in April 2019

                Housekeeping needs training...”

                The hotel was not bad in general. But the housekeeping started vacuuming the corridors outside our room at 8:30am. And started knocking on our door at 9am, even when we’ve put the “do not disturb” sign up. The checkout time was suppose to be at 11am.

                Reviewed April 18, 2019

                It was a great pleasure having you as our guest, dear Jaron. We really appreciate your inputs and, after discussing with our Management Team, we are happy to tell you that the points you raised have been properly addressed. A Quality & Training program is already taking place and should continue and be expanded! Please accept our apologies for the unnecessary stress and inconvenience caused. We sincerely hope you will give us another chance as we truly wish to create a better stay experience for you! Kind regards, Hotel Cristal München Team Tatiana Oliveira-Klinkmann Online Reputation Agent

                Responded July 07, 2019
                Hotel Cristal
                9.6
                Exceptional
                Jason from Singapore
                Family with teens
                Deluxe Family Room
                Stayed 2 nights in June 2019

                Thumbs Up!”

                Helpful and friendly staff. Good room size. Short walk to hbf.

                Reviewed June 25, 2019

                We are ALWAYS so happy when our guests leave us with great impressions! It was such a pleasure having you as our guest, dear Jason. On behalf of our entire team, thank YOU and please do come back soon. Warm regards, Hotel Cristal München Team Tatiana Oliveira-Klinkmann Online Reputation Agent

                Responded July 07, 2019
                Hotel Cristal
                10.0
                Exceptional
                Dr from Qatar
                Solo traveler
                Comfort Double or Twin Room
                Stayed 10 nights in June 2019

                dr derah”

                good location

                Reviewed June 23, 2019

                It is honestly a huge compliment to hear from one of our loyal guests so, thank YOU very much, Dr. Derah. You are always welcome here! Hotel Cristal München Team Tatiana Oliveira-Klinkmann Online Reputation Agent

                Responded July 07, 2019
                Hotel Cristal
                9.2
                Exceptional
                MINGLOO from Singapore
                Couple
                Deluxe Family Room
                Stayed 2 nights in May 2019

                Good location and clean room”

                Hotel is very near The Central train station. We like our room. It’s very clean and the bed is comfortable. Hotel is located in busy area where restaurants and supermarket are nearby.

                Reviewed May 09, 2019

                We are always very proud when our guests leave us feeling they had a great stay! Thank you for your wonderful feedback, dear Mingloo. We hope to welcome you again during your next visit to Munich. Best regards, Hotel Cristal München Team Tatiana Oliveira-Klinkmann Online Reputation Agent

                Responded July 07, 2019
                Hotel Cristal
                10.0
                Exceptional
                tam from Malaysia
                Group
                Standard Double or Twin Room
                Stayed 2 nights in March 2019

                Convenient Location, walking distance to main train station.”

                Convenient Location, walking distance to main train station.

                Reviewed May 02, 2019

                We are delighted to read you enjoyed your stay with us and that our convenient location was perfect for your needs, dear Tam. Please come back soon, we already look forward to your next visit! Warm regards, Hotel Cristal München Team Tatiana Oliveira-Klinkmann Online Reputation Agent

                Responded July 07, 2019
                Hotel Cristal
                10.0
                Exceptional
                Dr from Qatar
                Solo traveler
                Comfort Double or Twin Room
                Stayed 10 nights in April 2019

                Dr Derah”

                Location

                Reviewed April 28, 2019

                Your amazing feedback is very much appreciated, Dr. Derah. We already look forward to welcoming you again in the future. Kind regards, Hotel Cristal München Team Tatiana Oliveira-Klinkmann Online Reputation Agent

                Responded July 07, 2019
                Hotel Cristal
                10.0
                Exceptional
                Masuma from United States
                Couple
                Standard Double or Twin Room
                Stayed 4 nights in September 2018

                Very helpful staff”

                This hotel is really clean. There is a refrigerator in the room which is very helpful (empty). Also there is a super market right across the street. Staffs are super helpful. We needed to make an international call and the staff helped us. Do not try to check in earlier. The check in time is at 4:00PM and we got the room at 3:15PM. Thank you Cristal Hotel Staff for your help.

                Reviewed September 11, 2018
                9.2
                Exceptional
                Yuliya from Uzbekistan
                Couple
                Standard Double or Twin Room
                Stayed 3 nights in August 2017

                Surprisingly good!”

                Walking distance of around 5mins from the train station and nicely centrally located to the main attractions. The area around the train station is not that pleasant but it's also convenient to reach many good department stores. Rooms are quite sizeable, clean and re-freshed nicely daily. Bed is comfortable but an extra pillow is needed ... Overall is good!

                Reviewed August 26, 2017
                12345
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                • Excellent location
                • Theresienwiese - Oktoberfest
                • München Hauptbahnhof Train Station is within 0.31 km