Hotel Grand Chancellor Palm Cove
Hotel Grand Chancellor Palm Cove
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"Hotel is well situated and the breakfast is good."

amanda

04 October 2017

Standard Room - Bed Hotel Grand Chancellor Palm Cove
Standard Room - Bed
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Lobby Hotel Grand Chancellor Palm Cove
Lobby
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Interior view Hotel Grand Chancellor Palm Cove
Interior view
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Kid’s club Hotel Grand Chancellor Palm Cove
Kid’s club
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Excellent
Location
8.0
See all 30 photos Hotel Grand Chancellor Palm Cove
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Hotel Grand Chancellor Palm Cove

Excellent location
See what's nearby
Very good
From 105 reviewsSee what guests said
7.7
Recommended by 82% of guests
  • Airport transfer

  • Air conditioning

  • Currency exchange

  • Daily housekeeping

Room choices
2 Bedroom Superior
2 Bedroom Superior
...
  • Garden view
  • 80 m²/861 ft²
  • 2 king beds or 2 super king...
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Superior Suite
Superior Suite
...
  • Garden view
  • 70 m²/753 ft²
  • 1 king bed or 1 super king ...
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Standard Room
Standard Room
...
  • Garden view
  • 50 m²/538 ft²
  • 2 double beds
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Superior Room
Superior Room
...
  • Garden view
  • 60 m²/646 ft²
  • 2 single beds and 1 king be...
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Standard Suite
Standard Suite
...
  • Garden view
  • 60 m²/646 ft²
  • 1 king bed or 1 super king ...
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Superior Room
Superior Room
...
  • Bathtub
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Standard Suite
Standard Suite
...
  • Bathtub
  • 1 single bed
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Superior Room (2 Double Beds)
Superior Room (2 Double Beds)
...
  • Non-smoking
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Superior Suite
Superior Suite
...
  • Bathtub
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2 Bedroom Superior Apartment
2 Bedroom Superior Apartment
...
  • Non-smoking
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More about Hotel Grand Chancellor Palm Cove

More about Hotel Grand Chancellor Palm Cove

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Lots of space and very near the beach and amenities."

Ian B. from Australia

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Couple
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (105)Booking.com Reviews (529)
7.7
Cleanliness7.4
Facilities7.6
Location8.0
Room comfort and quality7.4
Service7.9
Value for money7.9
Provided by verified guests of Agoda
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Showing 80 verified guest comments
1234
10.0
Exceptional
Mali
Couple
Standard Room
Stayed 1 night in September 2018
We loved this place.”
We loved this place.
Reviewed September 10, 2018
9.6
Exceptional
Stephanie from Australia
Solo traveler
Standard Room
Stayed 5 nights in August 2018
Exceptional”
I had a very comfortable stay at this friendly hotel. The staff were welcoming and the pool facilities were perfect for relaxing during the afternoon. Although it is not directly on the esplanade, it is a pleasant, easy stroll to the beach through the tropical gardens. Great value
Reviewed September 03, 2018
5.6
craig from Australia
Business traveler
Standard Room
Stayed 1 night in July 2018
Very old hotel ”
Sorry to say but both my wife and I were pretty unwell when we left the hotel, the room was stinking of the smell of sodium hydrochloride ( bleach ) obviously they clean everything with this cheap cleaner, we both had burned eyes , nose and throats You could easily use a less toxic sanitizer to clean the place guys We wouldnt re-book, nice area but the hotel is very worn and the stench of bleach made it a very unpleasant stay .. on the upside, better it was sanitized but its not a chicken processing plant guys its a resort and sleeping quarters...
Reviewed August 03, 2018
Dear Craig, Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the cleaning chemical that we use in our rooms. I have discussed your feedback with our Executive Housekeeper and I can confirm that we use a green bleach in our rooms however we will investigate further as to the smell our cleaning chemical gives off. We are dedicated to continually improving our service, so your feedback is greatly appreciated. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Marsha Franklin, Hotel Manager
Responded August 06, 2018
Hotel Grand Chancellor Palm Cove
4.8
Karen from Australia
Family with young children
Standard Room
Stayed 2 nights in July 2018
Not bad but cold pool”
Not bad. Rooms a bit dark and dated. Pools not heated so was cold even when warm outside. Apart from this good to relax, good deal for food, breakfast was wuite good.
Reviewed July 21, 2018
8.4
Excellent
Chris from Australia
Couple
Superior Room
Stayed 4 nights in July 2018
The property is a little tired however quite comfortable. The grounds were kept in fantastic condit”
Close to shops, restaurants and the beach.
Reviewed July 12, 2018
10.0
Exceptional
Kahlea from Australia
Couple
Standard Suite
Stayed 1 night in June 2018
Loved our stay”
Only stayed for 1 night passing through but wished we had stayed longer. Lovely spacious room. Nice pool area
Reviewed June 13, 2018
8.4
Excellent
Christine from Australia
Couple
Standard Room
Stayed 2 nights in April 2018
Loved our stay”
Loved the pool,fridge in room, no mini bar which was good as it gave us more room 2 put our things in the fridge. Bed comfy, bath tub. Thanks 4 a great stay
Reviewed April 30, 2018
6.4
Good
Chris from Australia
Family with young children
Standard Room
Stayed 3 nights in April 2018
Everything was nice but the room did not match the description. ”
The pool and path to beach was awesome. The buffet breakfast was amaizing. The room had no food prep. facilities which left a sour taste in our mouth. I though it was a bit ordinary to be cutting an orange with a teaspoon handle and the description said, “Kitchenette”. Life is not about tricking people into spending $$$.
Reviewed April 11, 2018
5.6
Thomas from South Africa
Couple
Standard Room
Stayed 1 night in January 2018
Deposit”
We were told at check in that the damage deposit will be refunded immediately after check-out directly into the credit card used for payment. We were staying there 6 January 2018 and still did not receive the deposit back. When asking via e-mail on 9 January 2018, all kind of bank information were requested and explanations of clearing of monies etc. There was no problem with clearing of monies when they debited the card for accommodation and deposit.
Reviewed January 31, 2018
10.0
Exceptional
amanda from Australia
Solo traveler
Superior Room
Stayed 3 nights in September 2017
Exceptional”
Hotel is well situated and the breakfast is good. Definitely would stay again. I left my i phone charger and returned to collect it. Excellent front office service.
Reviewed October 04, 2017
Dear Amanda, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Marsha Franklin, Hotel Manager
Responded October 06, 2017
Hotel Grand Chancellor Palm Cove
10.0
Exceptional
YU from Malaysia
Family with young children
Standard Suite
Stayed 1 night in September 2017
Spacious, quiet , clea and comfortable room”
We love everything there, the room was very spacious, clean and good breakfast Only Complaint - the mattress was too soft. I slept on the floor.
Reviewed September 24, 2017
Dear YU, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our rooms spacious and liked our breakfast. I am sorry the mattress was too soft for you, next time please be sure to let us know and we could place a harder one in the room for you. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Marsha Franklin, Hotel Manager
Responded September 29, 2017
Hotel Grand Chancellor Palm Cove
2.0
Lisa from Australia
Solo traveler
Standard Room
Stayed 1 night in September 2017
Acceptable”
Absolutely awful, very disappointed.
Reviewed September 11, 2017
10.0
Exceptional
Edward from United Kingdom
Couple
Superior Room
Stayed 1 night in August 2017
Doesn't dissapoint”
Local couple returning to Grand Chancellor for weekend getaway for our anniversary. Were given an upgrade from a standard double room to a one bedroom apartment on checkin. Thank you for that. Lovely spacious apartment with cooking facilities, proper dining table and chairs, lounge with couch and tv. Separate bedroom with two king singles put together to make king bed. Nicely decorated. Bathroom had shower over the bathtub. Quiet room at back of hotel. Hotel has a path that leads down to the foreshore carpark at the Palm Cove jetty. Only takes a couple of minutes. Nice pool and well kept tropical gardens. Breakfast was buffet... all the usual offerings available. Good coffee.
Reviewed August 28, 2017
7.6
Very good
Paul from Australia
Business traveler
Standard Room
Stayed 1 night in August 2017
Short stay”
Location is great - near beach, mountains, city, access to Tablelands and Daintree Room comfortable No decent tea in room - only Earl Grey and herbal teas, and four little milks - hopeless! One mug for two people, and no cups Breakfast possibly the worst spread of any two star hotel we have ever seen - and this is supposed to be an elite tourist Mecca! The Brisbane Grand Chancellor is far far better. Poor selection of cereals, fruit (only two fresh melons and three canned fruits- with the marvellous local fruit available!?), very limited hot breakfast - only poached eggs and cold hard boiled! Cups in dining room with no saucers No mugs Really MOST disappointing Especially for a weekend top tourist destination with supposed four stars
Reviewed August 06, 2017
8.8
Excellent
Edward from United Kingdom
Family with teens
Standard Room
Stayed 1 night in July 2017
good value for money”
My adult daughter and I stayed on 19th July 2017 in room 526 for a mini getaway. We managed to get a very good deal on Agoda for a booking the same day as we were to stay. On check in we were fortunate enough to be given an upgrade to a very good room on the ground floor, facing the waterfall in the centre of the main swimming pool. We were expecting a garden view room at the back of the hotel and were very pleasantly surprised and appreciative of the upgrade. The room was quite large and had 2 double beds. The furniture seemed a little dated, but will probably see a few more years service before it is replaced. The room had a comfortable sofa, large coffee table and kitchenette. It had a bar fridge, electric jug and coffee and tea making facilities. However, there were no plates, knives and forks etc. There may have had more facilities in the kitchenette when the hotel was owned by Novotel. Housekeeping brought us cutlery and crockery and napkins quite quickly after a phone call to reception. It didn't seem to be any trouble to them to do so on request. Beds were comfortable. Bathroom clean. All the linen was in good condition and not discoloured. From our room, access to the beach was via a pathway through the back of the hotel, along a well maintained boardwalk through rainforest. The signposted path came out at the back of the carpark near the jetty. Easy couple of minutes walk. Alternative beach access is by the main road about a 10 minute walk maybe. We took advantage of the two for one deal for the buffet breakfast costing $25 the following morning. The buffet choices were quite satisfactory and everything seemed tasty and fresh. The food was replenished as needed. Sausages, eggs, bacon, poached and boiled eggs, baked beans, fried rice, a selection of cold meats and cheeses, fresh and canned fruit, 2 yoghurts, bircher muesli, several cereals, pastries and toast. A couple of choices of fruit juice, coffee and 4 different types of tea. The ga
Reviewed July 21, 2017
Dear Edward, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Marsha Franklin, Hotel Manager
Responded July 24, 2017
Hotel Grand Chancellor Palm Cove
7.2
Very good
matthew from Australia
Couple
Standard Room
Stayed 3 nights in May 2017
not bad...”
First room shower pressure was zero. They upgraded us the next day. Difficult if not impossible to shut off aircon. 10 mins walk from town. Not bad for price
Reviewed May 27, 2017
10.0
Exceptional
Andrea from Australia
Family with young children
Standard Room
Stayed 2 nights in April 2017
Excellent four star family resort”
Excellent four star family resort, great value, perfect location. Rooms clean and fresh, a little dated but comfortable. We were two adults and one toddler in Standard room and it was perfect for us. Breakfast was excellent on first day, although second day staff were running around like headless chooks, most of food had run out (at 8am), no spoons, no napkins. I don't mind stirring my coffee with a knife but I could hear a number of other guests getting very frustrated. Had a couple of really good cocktails and delicious snacks from the bar, bar staff friendly and efficient. Toddler loved the crocodile water slide. Overall had a fabulous stay at the hotel and would return.
Reviewed April 21, 2017
8.0
Excellent
Selina from Australia
Family with young children
Superior Room
Stayed 1 night in July 2016
fabulous ”
title says it all..was the best hotel i found in and around cairns great value 4 $ & felt 5*
Reviewed February 16, 2017
7.2
Very good
David from Australia
Couple
Stayed 1 night in October 2016
Ok”
Pretty good
Reviewed October 10, 2016
7.2
Very good
Nicola from New Zealand
Couple
Superior Room
Stayed 1 night in July 2016
Convenient ”
A budget feel, interior was ok but a bit worn and there was hair in the shower plug hole from previous guest. The staff were friendly and as our TV didn't work they gave us a free breakfast which was good - lots of choices hot and cold.
Reviewed October 01, 2016
1234
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