Hotel Jen Hong Kong
 Hotel Jen Hong Kong
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8.1
Excellent
/10
(1704 reviews)See what guests said
See map
7.6
Very good
Location rating score
Very good location
  • Des Voeux Road West90 m
  • HKU MTR Station190 m
  • The Westwood220 m
  • The University of Hong Kong340 m
  • University Museum & Art Gallery380 m
  • Lo Pan Temple450 m
  • Charmview Shopping Arcade490 m
  • Belcher Bay Park510 m
  • Man Yee Mall560 m
  • Queen's Road West570 m
  • Free Wi-Fi

    Hotel Jen Hong Kong

    508 Queen's Road West, Western District, Hong Kong Island West, Hong Kong, Hong Kong, - See map
    "Hotel staff was friendly and accommodating to the needs of my family requirements and was very helpful in recommendation for restaurants, shopping, et..."
    Lin D. - 18 May 2016
    Exceptional reputation
    Recommended by 95% of guests
    Excellent cleanliness
    8.7 rating for cleanliness
    • 190 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Daily housekeeping

    This property is in high demand!

    Booked 19 times for various dates

    Property ranking|Compared to 1,889 Hong Kong properties
    See all rankings
    Room comfort score
    8.4/10
    Cleanliness score
    8.7/10
    Value for money score
    8.1/10
    Service score
    8.3/10
    Better than
    96
    %
    of Hong Kong properties
    Better than
    95
    %
    of Hong Kong properties
    Better than
    92
    %
    of Hong Kong properties
    Better than
    91
    %
    of Hong Kong properties
    Value for money8.1
    Distance to city center1 km
    Location rating7.6
    Nearest airportHong Kong International Airport (HKG) - Hong Kong
    Distance to airport20.8 km

    Rooms available at Hotel Jen Hong Kong

    8.4
    Excellent
    Room comfort & quality
    Club Harbour View
    Club Harbour View
    ...
    • Room size: 24 m²/258 ft²
    • Harbor view
    • 2 single beds
    Enter dates to see prices
    Deluxe City View Room
    Deluxe City View Room
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Club King Suite
    Club King Suite
    ...
    • Room size: 50 m²/538 ft²
    • Harbor view
    • 1 queen bed
    Enter dates to see prices
    Club Room
    Club Room
    ...
    • Room size: 24 m²/258 ft²
    • Mountain view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Deluxe Twin Room with Harbor View
    Deluxe Twin Room with Harbor View
    ...
    • Room size: 24 m²/258 ft²
    • Shower
    • 2 single beds
    Enter dates to see prices
    Superior Queen
    Superior Queen
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Deluxe Queen Room with Harbor View
    Deluxe Queen Room with Harbor View
    ...
    • Room size: 24 m²/258 ft²
    • Shower
    • 1 double bed
    Enter dates to see prices
    Superior Twin
    Superior Twin
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Double Single Use Club
    Double Single Use Club
    ...
      Enter dates to see prices
      Deluxe With View Double
      Deluxe With View Double
      ...
      • Shower
      Enter dates to see prices

      What people love about Hotel Jen Hong Kong

      • 10.0
        Exceptional

        "Hotel Jen is one of the best hotels that I have ever stayed in my life."

        Victor

        |

        10 May 2018

      • 8.8
        Excellent

        "Free shuttle bus and free hot tea at the hotel reception are good."

        Tianting

        |

        14 November 2018

      • 8.8
        Excellent

        "Great experience if you wish to see and feel how the locals live."

        CHAN H.

        |

        20 November 2018

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      More about Hotel Jen Hong Kong

      More about Hotel Jen Hong Kong

      7.6
      Very good

      "Hotel also provided free shuttle bus to certain area which m..."

      Jingyi

      |

      21 April 2018

      An overview

      Show less

      What they offer

      7.6
      Very good
      Staff 

      "The 28th floor club lounge is good and the staffs also very ..."

      arthur

      |

      26 April 2017

      Read more reviews
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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Food and dining

      Restaurants on site

      Cafe Malacca
      Cuisine:Singaporean, Malaysian
      Menu:Buffet

      Nearby restaurants

      Chinese cuisine
      Chinese cuisine
      Treasure Lake Seafood Restaurant (Yip Cheong Building)
      60 m Chinese, Seafood
      Hey Hey Kitchen
      100 m Chinese, Seafood
      Ying Kee Roasted Meat Restaurant
      120 m Chinese, Steakhouse
      British cuisine
      British cuisine
      The Lounge (Four Seasons Hotel)
      2.3 km British, Contemporary
      The Chinnery
      2.5 km British, Indian
      Trafalgar
      3.8 km British
      Asian cuisine
      Asian cuisine
      Victoria Harbour Restaurant
      230 m Asian, Chinese, Seafood
      Centre Street Kitchen
      800 m Asian, Cafe, Chinese
      The Grand Buffet
      1.0 km Asian, Chinese, Japanese

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Property's guest policies

      Show less

      Some helpful facts

      Show less

      Reviews of Hotel Jen Hong Kong from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (1704)Booking.com Reviews (1133)
      8.1
      /
      10
      Cleanliness8.7
      Facilities8.0
      Location7.6
      Room comfort and quality8.4
      Service8.3
      Value for money8.1
      Rating
      9+ Exceptional (271)
      8-9 Excellent (367)
      7-8 Very Good (483)
      6-7 Good (189)
      <6 Below Expectation (109)
      Time of the year
      Mar - May (362)
      Jun - Aug (295)
      Sep - Nov (386)
      Dec - Feb (376)
      All guests (1704)
      All languages

      Show reviews that mention 

      Showing 1419 verified guest comments
      12345
      8.8
      Excellent
      xinwen from China
      Couple
      Stayed 1 night in May 2019

      Overall great value ”

      I always book this hotel for my family as it’s conveniently located, provides really decent room and facility compared to similarly priced hotels nearby and has great service. However, the hotel staff who communicated procedure around check-in etc. were super confusing and failed to communicate clearly , which is slightly surprising given its part of shangari-la brand. But everything turns out okay in the end. Would recommend better training for staffs on managing email communication with guests.

      Reviewed May 22, 2019

      Thank you very much for staying with us and for sharing your feedback. We have taken note of your valuable comment regarding the disappointing reservation experience. I would like to assure you that this matter is taken in very seriously and we have since discussed this with our Customer Contact Centre in Kuala Lumpur, where the colleague concerned is based; as to review our current standards and to ensure further training will be provided to the team in order to improve service. We truly hope that you will indulge us on this occasion and provide us with the opportunity to welcome you back to Hotel Jen Hong Kong again soon. – Jen

      Responded June 05, 2019
      Hotel Jen Hong Kong
      8.4
      Excellent
      Sim from Singapore
      Group
      Stayed 1 night in March 2019

      Excellent”

      There is also a free shuttle service to Hong Kong station, where you can take the Airport transfer. It is convenient as the train stations are crowded and with the luggages, it can be quite troublesome!

      Reviewed March 13, 2019

      Thank you very much for staying with us and your compliments on our hotel shuttle bus service. We hope to welcome you back and to delight you again in the near future. – Jen

      Responded March 14, 2019
      Hotel Jen Hong Kong
      8.4
      Excellent
      Sim from Singapore
      Group
      Stayed 3 nights in March 2019

      Excellent”

      The staff is pretty friendly and patient knowing that the amount was not paid yet. Advised us on what we should do next. Location is a 2minutes walk from MRT, which is pretty convenient with Macdonalds and 7/11 around the corner.

      Reviewed March 13, 2019

      We are absolutely delighted to hear about your wonderful experience. Your kind words are the greatest motivation to us all. We appreciate your kind compliments about our location and services. It will be our pleasure to provide you another delightful stay on your next visit. – Jen

      Responded March 14, 2019
      Hotel Jen Hong Kong
      9.2
      Exceptional
      emily from Singapore
      Family with young children
      Stayed 2 nights in April 2019

      Nice hotel for short stay”

      I was impressed by the staff service and cleanliness of this hotel. The hotel room was considered big by Hong Kong standard, with good harbour view. Bed was comfortable. Location was convenient. MTR was around the corner. The only thing they need to improve is the air conditioner. Room is warm especially day time.

      Reviewed May 02, 2019

      Thank you for your valuable feedback which is most useful for our continuous improvement; as we strive to create most pleasant stays to all our guests. It is great to know that you had an overall most enjoyable stay and we hope to welcome you back again soon. – Jen

      Responded May 07, 2019
      Hotel Jen Hong Kong
      8.8
      Excellent
      CHAN from Singapore
      Family with young children
      Stayed 3 nights in November 2018

      Good location in not-so-touristy place”

      A good hotel to explore the not-so-touristy urban HK. Walking distance to MTR. Plenty of local eateries and convenience shops around hotel. Great experience if you wish to see and feel how the locals live.

      Reviewed November 20, 2018

      Thank you very much for staying with us and your compliments on our prime location and services. We hope to welcome you back and to delight you again in the near future. – Jen

      Responded November 22, 2018
      Hotel Jen Hong Kong
      6.8
      Good
      LIM from Singapore
      Business traveler
      Stayed 2 nights in July 2019

      Good”

      Convenient for MTR. Lots of cheap eateries around.

      Reviewed July 09, 2019

      Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – Jen

      Responded July 10, 2019
      Hotel Jen Hong Kong
      7.6
      Very good
      Joon from Malaysia
      Solo traveler
      Stayed 3 nights in April 2019

      HKU MRT Station B1 Exit just stone's throw away”

      1) Pleasant check-in & check-out experience. Staff were very passionate and professional. All of them look pretty junior. Presence of senior staff was not apparent. 2) Room cleanliness always very well maintained. The water pressure of shower was very good. 3) Despite having stayed in this hotel numerous times, I was still allocated a room facing the lifts, hence it was noisy to me given I am a light sleeper. 4) Plenty of restaurants serving delicious local food in the neighborhood, and a Starbucks less than 100m away. 5) Regular shuttle bus service to IFC HK Station which provides alternative rail connectivity to airport. I wish the shuttle bus driver could have been more helpful with handling and arranging guests' luggages. 6) No longer a value for money hotel it used to be especially after HKU station opened. Hence, suggests it's time to refresh the tired rooms and re-imagine guest experience.

      Reviewed April 11, 2019

      Thank you for your comment and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. We truly hope that you will indulge us on this occasion and provide us with the opportunity to welcome you back to Hotel Jen Hong Kong again soon. – Jen

      Responded April 12, 2019
      Hotel Jen Hong Kong
      10.0
      Exceptional
      Victor from Singapore
      Solo traveler
      Stayed 2 nights in April 2018

      Excellent! ”

      Hotel Jen is one of the best hotels that I have ever stayed in my life. The location is good. A lot of local good eateries around. Room is comfortable and I managed to rest well in the hotel after my long trip in another country.

      Reviewed May 10, 2018

      Thank you for sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! – Jen

      Responded May 18, 2018
      Hotel Jen Hong Kong
      8.8
      Excellent
      James from Philippines
      Family with young children
      Stayed 1 night in October 2017

      great place”

      we stayed there for 1 day and right from the lobby staff were amazing. check in was processed fast. hotel room was ok. just one thing i want the hotel to improve, hope they can have more variety of food for bfast. but all in all its a great hotel.

      Reviewed October 31, 2017

      Thank you for your compliments and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. It is great to know that you had an overall most enjoyable stay and we hope to welcome you back again soon. - Jen

      Responded November 06, 2017
      Hotel Jen Hong Kong
      10.0
      Exceptional
      Hsiao from Taiwan
      Solo traveler
      Stayed 2 nights in June 2017

      Very well-trained staff! ”

      I was very impressed by the service provided by Hotel Jen' staff, who were attentive to customer's needs. Also, they were willing to do their best to solve your problems during your stay (I needed to print out more than 100 copies of materials for a conference, and the staff in the business center was extremely helpful). In addition, the Malaysian restaurant in the hotel is highly recommended to anyone who's keen on the cuisine in SE Asia. The location is suitable to guests who would like to get rid of tourists in touristy areas in HK (e.g. Causeway Bay). I'd love to stay at this hotel again.

      Reviewed July 06, 2017

      We are absolutely delighted to hear about your wonderful experience. Your kind words are the greatest motivation to us all. We appreciate your kind compliments about our restaurant, prime location and the services provided by our colleagues. It will be our pleasure to provide you another delightful stay on your next visit. - Jen

      Responded August 21, 2017
      Hotel Jen Hong Kong
      9.2
      Exceptional
      VB from Malaysia
      Couple
      Stayed 1 night in December 2016

      Nice hotel, Good Location and Value for Money”

      Clean, nice and decent hotel with lots of eateries and convenient stores around. Good location with MTR entrance just next to it. Only few stations away from the busy central and happening entertainment districts. The hotel also provides free shuttle bus transfer to/from Airport Express Hong Kong Station.

      Reviewed December 13, 2016
      9.7
      Exceptional
      Teresa from Singapore
      Couple
      Stayed 4 nights in February 2015

      one of the best hotels I ever had in HK”

      Accessible, superb staff service, nice room

      Hotel is very accessible as it's located right beside a MTR station. Staff (reception and room keeping) are all very friendly and professional. Would especially like to compliment reception staff Daniel for his great service and patience. thank you! Hotel rooms are clean and well maintained. Unlike some hotels, Hotel Jen has rooms that look exactly as shown in the website photos. A very comfortable stay I had.

      Reviewed February 23, 2015
      8.0
      Excellent
      Torben from Germany
      Business traveler
      Stayed 2 nights in June 2014

      as usual”

      Staff, staff, staff

      As usual it was a comfortable stay. The staff is making the stay special and pay great attention to detail. Only a ultra noisy group of mainland-chinese turned the place into a mad-house for a few hours.

      Reviewed August 30, 2014
      10.0
      Exceptional
      Lo from Taiwan
      Group
      Stayed 2 nights in June 2014

      Great value for money!”

      Small but compact and clean rooms, great location!

      Tram station is only a three minute walk away and gets u to the harbor for ferry and central metro station. Great vies from hotel room. The staff was extremely helpful and friendly. Great value for business hotel in Hong Kong!

      Reviewed August 19, 2014
      8.7
      Excellent
      Joon from Malaysia
      Business traveler
      Stayed 4 nights in June 2014

      Overall another very pleasant stay...”

      1) Great staff, 2) Good accessibility to public transport, 3) Nice restaurants serving local food near hotel.

      It was a wonderful stay. Room was cosy, comfortable and clean. Staff were friendly, helpful and courteous. Breakfast was decent. Free shuttle bus to HK Station, public buses and trams made it all up for lack of MTR service which is under construction.

      Reviewed June 12, 2014
      8.7
      Excellent
      Vernon from Singapore
      Family with teens
      Stayed 2 nights in March 2014

      Cosy Hotel that is well-connected to transport”

      cosy, friendly, good local food nearby

      This hotel is a good choice for a stay in a more suburban , quieter part of Hong Kong Island. Staff are attentive and speak good Cantonese, English, Japanese and Mandarin. Surrounded by supermarkets and many local eateries and even a wet market complex. Hotel has a good shuttle bus service to Hong Kong MTR Station and good wireless internet in the room.

      Reviewed April 16, 2014
      9.3
      Exceptional
      Lay from Singapore
      Business traveler
      Stayed 2 nights in March 2014

      Comfortable stay in a well equipped room”

      comfortable bed, attentive staff, free shuttle service

      I truly enjoyed my stay at Traders Hong Kong. The room may not be big, but can see that every detail is well thought of. All the necessary items are provided. Though the reception is under renovation, the temporary counter is as efficient - check-in and check-out is easy and fast. The staff are friendly, professional and able to give good and prompt response to our enquiries, e.g. time schedule and fee of public buses, suggestions for good local food/cafes. The queen-size bed turned out to be bigger than the usual king bed in most other hotels.

      Reviewed April 03, 2014
      8.3
      Excellent
      Christiya from Singapore
      Family with young children
      Stayed 4 nights in March 2014

      Value for money with clean room and free wifi!”

      Free wifi, clean room and friendly staffs

      It was important to have stable wifi access with simple login and this was indeed provided in Traders Hotel by Shangri-la. Staffs were friendly and helpful. Check-in and check-out process was a breeze with the booking made via agoda. Good shuttle bus service but if the frequency could be increased, that will be even better.

      Reviewed March 28, 2014
      8.0
      Excellent
      Shane from United Kingdom
      Business traveler
      Stayed 1 night in October 2013

      Good value business hotel”

      Harbour views, good value, cofortable room

      Clean comfortable room, slightly small but then most Hong Kong rooms are. I had club lounge access so had canapes and cocktails there in the evening which were fine if a bit limited, and breakfast there in the morning which was good. The hotel is miles from the nearest MTR station, but there's no shortage of taxis cruising the street outside, so that's no problem. At the price I paid this was very good value for Hong Kong.

      Reviewed March 12, 2014
      8.7
      Excellent
      WONG from Singapore
      Couple
      Stayed 3 nights in January 2014

      Close to shopping by Hotel Shuttle, Cozy room ”

      Room with sea view, good customer service, location

      Pros - Hotel took care of my needs; those mentioned prior to check-in. Location to public transport is good - Hotel also provided free Shuttle. Easy to find food/snacks around the hotel by foot Cons - Small lobby : but I dont really care Shuttle timings could be better

      Reviewed January 27, 2014
      12345
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      Hotel Jen Hong Kong
      |Excellent 8.1
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      • Very good location
      • Victoria Peak (The Peak)
      • HKU MTR Station is within 0.19 km