Hotel Metropolis
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Deluxe Queen Bed Hotel Metropolis
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6.8
Good
/10
(318 reviews)See what guests said
See map
7.2
Very good
Location rating score
Very good location - Inside city center
Popular neighborhood
  • Union Square350 m
  • Oracle Park1.74 km
  • Lombard Street2.19 km
  • Fisherman's Wharf2.57 km
  • Pier 392.74 km
  • Exploratorium4.11 km
  • Alcatraz Island4.9 km
  • California Academy Of Sciences5.21 km
  • Golden Gate Park6.3 km
  • Golden Gate Bridge7.22 km
  • Free Wi-Fi

    Hotel Metropolis

    25 Mason Street, San Francisco Downtown, San Francisco (CA), United States, 94102 - See map
    "Helpful and friendly staff."
    Peter - 22 October 2017
    Very good comfort
    7.4 room quality and comfort
    Very good service
    7.3 rating for service
    • 110 meters to public transportation

    • Airport transfer

    • Located in heart of San Francisco (CA)

    • Free Wi-Fi in all rooms!

    • Bar

    Property ranking|Compared to 1,871 San Francisco (CA) properties
    See all rankings
    Room comfort score
    7.4/10
    Room size
    21 sqm.
    Cleanliness score
    7.1/10
    Location score
    7.2/10
    Better than
    96
    %
    of San Francisco (CA) properties
    Bigger than
    94
    %
    of San Francisco (CA) properties
    Better than
    91
    %
    of San Francisco (CA) properties
    Better than
    90
    %
    of San Francisco (CA) properties
    Value for money6.6
    Distance to city center0.9 Miles
    Location rating7.2
    Nearest airportSan Francisco International Airport (SFO)
    Distance to airport18.7 km

    Rooms available at Hotel Metropolis

    Deluxe Queen Bed
    Deluxe Queen Bed
    ...
    • Room size: 18 m²/194 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    2 Double Beds
    2 Double Beds
    ...
    • Room size: 21 m²/226 ft²
    • Non-smoking
    • 2 double beds
    Enter dates to see prices
    Deluxe King Bed
    Deluxe King Bed
    ...
    • Room size: 23 m²/248 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Executive Room
    Executive Room
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Standard Room
    Standard Room
    ...
    • Separate shower/bathtub
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    Run of House
    Run of House
    ...
    • Separate shower/bathtub
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    Deluxe Double Double- Tier 2
    Deluxe Double Double- Tier 2
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Deluxe Double Room, 2 Double Beds
    Deluxe Double Room, 2 Double Beds
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Deluxe Room
    Deluxe Room
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Superior Room
    Superior Room
    ...
    • Separate shower/bathtub
    Enter dates to see prices

    What people love about Hotel Metropolis

    • 6.8
      Good
      Location

      "Perfect location!!!"

      Sven

      |

      26 January 2017

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    More about Hotel Metropolis

    More about Hotel Metropolis

    7.6
    Very good

    "Perfect spot to visit SF."

    Laurent

    |

    21 May 2017

    An overview

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    Most talked about facilities

    Housekeeping
    5 mentions
    Breakfast
    2 mentions
    Internet
    2 mentions

    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Nearby restaurants

    American cuisine
    American cuisine
    Mikkeller Bar
    10 m American, Bar, Pub
    Cable Car City Pub & Cafe
    60 m American, Cafe
    Union Square Sports Bar
    90 m American, Bar, Pub
    Asian cuisine
    Asian cuisine
    Kin Khao
    130 m Asian, Thai
    ANZU
    150 m Asian, Japanese, Sushi
    The Old Siam Thai Restaurant
    160 m Asian, Thai
    Cafe
    Cafe
    Blue Bottle Cafe
    170 m Cafe
    Nile cafe san francisco
    440 m Cafe
    mangos cafe
    460 m Cafe, Mexican

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    What guests think of this property

    Overall rating
    6.6
    Good
    From 374 reviews
    Provided by verified guests of
    Agoda Reviews (114)Booking.com Reviews (204)
    Rating via Agoda6.8
    /
    10
    Cleanliness7.1
    Facilities5.8
    Location7.2
    Room comfort and quality7.4
    Service7.3
    Value for money6.6
    High score for San Francisco (CA)

    Most helpful reviews for Hotel Metropolis

    Business traveler
    Stayed 1 night in July 2018
    Deluxe Queen Bed
    Good6.4
    so so it was so so
    KAIfrom ChinaReviewed May 01, 2019
    Business traveler
    Stayed 2 nights in July 2018
    Deluxe Queen Bed
    Good6.0
    so so it was so so
    KAIfrom ChinaReviewed May 01, 2019
    Group
    Stayed 1 night in November 2018
    2 Double Beds
    Exceptional9.2
    Amazing receptionist/StaffWill definitely go back here. Hotel is just few step away from Powell Station.
    Edelfrom PhilippinesReviewed April 22, 2019
    Solo traveler
    Stayed 9 nights in October 2017
    Deluxe Queen Bed
    Excellent8.4
    ExcellentHelpful and friendly staff. Good central location for downtown but on the edge of a huge homeless population so not the best if you are not comfortable with this in your face on leaving the front door, reflected the lower prices. Once in the hotel I felt completely secure.
    Peterfrom United KingdomReviewed October 22, 2017
    Group
    Stayed 3 nights in July 2013
    Deluxe Queen Bed
    Very good7.0
    near to union square, but dangerous areaHotel was located in Turk street, one of the more dangerous places in sanfrancisco. even into the late night you can hear people shouting downstairs. walking back late night too was rather scary. however, the room was clean, but abit small. it didnt have an aircon too and the safe wasnt working. was quite relived to get out of the place
    Benjaminfrom SingaporeReviewed July 11, 2013

    Reviews of Hotel Metropolis from real guests

    Overall rating
    6.6
    Good
    From 374 reviews
    Provided by verified guests of
    Agoda Reviews (114)Booking.com Reviews (204)
    Rating via Agoda6.8
    /
    10
    Cleanliness7.1
    Facilities5.8
    Location7.2
    Room comfort and quality7.4
    Service7.3
    Value for money6.6
    High score for San Francisco (CA)
    Rating
    9+ Exceptional (11)
    8-9 Excellent (8)
    7-8 Very Good (22)
    6-7 Good (15)
    <6 Below Expectation (24)
    Time of the year
    Mar - May (19)
    Jun - Aug (18)
    Sep - Nov (24)
    Dec - Feb (19)
    All guests (114)
    All room types
    All languages

    Show reviews that mention 

    Showing 80 verified guest comments
    1234
    6.4
    Good
    KAI from China
    Business traveler
    Deluxe Queen Bed
    Stayed 1 night in July 2018

    so so ”

    it was so so

    Reviewed May 01, 2019
    6.0
    KAI from China
    Business traveler
    Deluxe Queen Bed
    Stayed 2 nights in July 2018

    so so ”

    it was so so

    Reviewed May 01, 2019
    9.2
    Exceptional
    Edel from Philippines
    Group
    2 Double Beds
    Stayed 1 night in November 2018

    Amazing receptionist/Staff”

    Will definitely go back here. Hotel is just few step away from Powell Station.

    Reviewed April 22, 2019
    8.4
    Excellent
    Peter from United Kingdom
    Solo traveler
    Deluxe Queen Bed
    Stayed 9 nights in October 2017

    Excellent”

    Helpful and friendly staff. Good central location for downtown but on the edge of a huge homeless population so not the best if you are not comfortable with this in your face on leaving the front door, reflected the lower prices. Once in the hotel I felt completely secure.

    Reviewed October 22, 2017
    7.0
    Very good
    Benjamin from Singapore
    Group
    Deluxe Queen Bed
    Stayed 3 nights in July 2013

    near to union square, but dangerous area”

    clean room

    Hotel was located in Turk street, one of the more dangerous places in sanfrancisco. even into the late night you can hear people shouting downstairs. walking back late night too was rather scary. however, the room was clean, but abit small. it didnt have an aircon too and the safe wasnt working. was quite relived to get out of the place

    Reviewed July 11, 2013
    7.3
    Very good
    Thongchai from Thailand
    Family with teens
    2 Double Beds
    Stayed 7 nights in April 2013

    Good location, near cable car and Bart station”

    Clean room, friendly staff, near shopping centre

    i was travelling with my children,good location, near Bart station and shopping area. lots of homeless people. First day of my arrival, I found that there are no reservation in their records (I have book 4 months and paid all in advance). so I have to call agoda to recheck. My rooms were on 2nd floor next to elevator and exit doors. with noise all day and night as well as noise from outside the hotel from homeless people around the area shouting at night. We feel unsafe if we go back hotel after 8.30 pm due to the homeless. BTW,I'm so glad we stayed here! it's true there are homeless people of all ages around the hotel, but then they are harmless. just don't listen to them and don't stare at them. the reason there's plenty of homeless in this particular area is because there's a homeless shelter down the road... daytime there were police around the area just standing in the corner so we felt safe. and then at night i went out walking on market street and there were the homeless again, but then they're all over the city anyways...loved the shopping around union square too... room was too small for our luggage and had no refridgerator which was the major negative for us...but beds were nice and big and Literally across the street was a huge multi story mall (westfield san francisco) so you don't have to go far to find brand names like kate spade, timberland, etc...there's also a boutique supermarket in the basement of that mall. pinecrest diner up the street along mason about 5 blocks up mason is great.

    Reviewed April 28, 2013
    8.3
    Excellent
    Cheryl from Australia
    Group
    2 Double Beds
    Stayed 3 nights in October 2012

    great location for shopping!”

    location and comfortable beds

    i was really iffy about staying at this hotel because of the reviews on tripadvisor about the homeless people around the area and travelling with my dad (70 yo), safety was our top priority. but due to hotels in the whole city being booked out (bec of oracle convention), we really had no choice. but i'm so glad we stayed here! it's true there are homeless people of all ages around the hotel, but then they are harmless. just don't listen to them and don't stare at them. the reason there's plenty of homeless in this particular area is because there's a homeless shelter down the road... daytime there were police around the area just standing in the corner so we felt safe. and then at night i went out walking on market street and there were the homeless again, but then they're all over the city anyways...i was out till 10 or 11pm and it was fine... loved the shopping around union square too... room was too small for our luggage and had no airconditioning system which was the major negative for us...but beds were nice and big and soft.

    Reviewed October 11, 2012
    8.0
    Excellent
    Lynne from Australia
    Couple
    Deluxe King Bed
    Stayed 3 nights in May 2012

    Nice Clean Hotel with Friendly Staff”

    Near to tourist attractions, cleanliness, pleasant staff

    this hotel fulfilled my expectations fully. we were able to check-in early which was a definite plus and the room had a comfortable hing size bed in a reasonable sized room with an outlook over the street, but it was not noisy because we were on a high floor. the staff were most helpful. the area was slightly dubious but one only had to walk one block to be in a much better situation. it was close to union square and the cable car.

    Reviewed May 16, 2012
    8.7
    Excellent
    Tyaisha from United States
    Couple
    2 Double Beds
    Stayed 2 nights in March 2012

    Not too Shabby considering the area we were in. ”

    The hotel is in downtown and walking distance to almost every thing

    Needless to say that Downtown SF is not the greatest. Yes there is great shopping place and great restaurants,but like most downtown areas there is a high population of homeless people and this hotel just happens to be in the middle of it all. The hotel is nice.They should upgrade A/C and proper heating in the rooms, but the beds were comfy, and the staff is friendly. I would recommend it to others and stay here again. Oh one other thing parking is a night which is something I did not see when booking the room. I was kinda disappointed, but it was worth the trust me!!

    Reviewed March 29, 2012
    9.7
    Exceptional
    Joshua from United States
    Solo traveler
    Deluxe Queen Bed
    Stayed 3 nights in February 2012

    Great Hotel”

    great bed, flat screen tv, free wifi, breakfast, great staff.

    great hotel to stay at on a busy vacation. it is a convenient location, has a great staff, and free wifi with continental breakfast in the mornings and access to the restaurant next door. the rooms are a little small, but very accommodating with furniture a fridge and flat screen tv.

    Reviewed February 26, 2012
    6.3
    Good
    Petsy from Afghanistan
    Couple
    Stayed 5 nights in December 2008

    Metropolis Hotel”

    Location of the hotel.
    Exterior of hotel looks very run-down.

    The hotel is within walking distance to 2 metro stations (Pershing Square Station - 3 mins, 7th Street - less than 10 mins). Convenience store, pharmacy and fast-food outlet are also within walking distance. The exterior of the hotel looks rather run-down but the room looks ok. Overall, my stay is pleasant.

    Reviewed January 06, 2009
    7.6
    Very good
    Curtis from United States
    Group
    Run of House Room
    Stayed 1 night in September 2018

    Good for the money”

    The hotel was off of a main street that was full of shopping and food but the side street that the hotel was on was littered with homeless. the Hotel itself was on the older side but it was kept in good shape. i would say its good for the money but there are better ones for sure.

    Reviewed October 01, 2018
    4.0
    Ailsa from Australia
    Family with young children
    2 Double Beds
    Stayed 1 night in September 2018

    Overpriced & ignored by staff”

    Don't bother booking! Our luggage took 30mins to retrieve from the basement - not ideal with a flight to catch. Ignored multiple times by the incredibly unhelpful front desk staff who were too 'busy' playing solitaire. No aircon or temperature control in the room. No kettle available & told it would take 30mins wait to get some boiled water for our baby. Downtown location good on paper but in reality the area is not desirable to walk around at night.

    Reviewed September 15, 2018
    4.4
    Jordan from United States
    Family with young children
    Deluxe King Bed
    Stayed 2 nights in October 2018

    Not safe neighborhood ”

    A small riot broke out in front of hotel during the day. Lots of police and locals fighting back. Not safe neighborhood for anyone.

    Reviewed October 19, 2018
    9.2
    Exceptional
    FENG from Taiwan
    Couple
    2 Double Beds
    Stayed 2 nights in November 2016

    Good spot! ”

    Good spot for shopping, sigh seeing, for transportation.

    Reviewed November 24, 2016
    9.2
    Exceptional
    Shannon from Malaysia
    Group
    2 Double Beds
    Stayed 4 nights in August 2016

    Excellent on many points!”

    Amazing location for the price your pay. Staff are helpful and place is very clean.

    Reviewed October 04, 2016
    8.3
    Excellent
    Kong from Hong Kong
    Couple
    Deluxe Queen Bed
    Stayed 5 nights in March 2013

    very nice hotel with a good location”

    the staff are very helpful
    Reviewed April 09, 2013
    4.0
    Jon from United States
    Couple
    Deluxe Queen Bed
    Stayed 1 night in July 2018

    Nothing Like The Pictures.. ”

    - Surrounded by homeless people (right on the line from good and bad) - Hotel is bare with no amenities - TV did not work and when it did it was static. - Parking is expensive We had a great experience with the maintenance worker and the initial man who checked us in. The location is garbage with transients riddled all over/around the property. We expected this, given its San Francisco but there was more than expected. Next time I recommend staying in Oakland and barting to the city. Its way quieter and you get more bang for your buck.

    Reviewed July 30, 2018
    7.2
    Very good
    Hernan from United States
    Couple
    Double Queen Size Bed
    Stayed 3 nights in May 2018

    Very good”

    Pro - It's right down the street from Union Square. Cons - Rooms are extremely small. I felt like I was in a dormitory. - No air conditioning in the rooms. - Beds are very uncomfortable

    Reviewed May 28, 2018
    4.0
    Kim from Malaysia
    Business traveler
    Stayed 2 nights in June 2017

    Avoid if you are travelling alone or with young family ”

    The location looks great on the map but in reality it is on the rough side of town and the main entrance of the hotel was on a street that was literally populated by homeless and thugs-looking folks! They can be seen loitering around even during the day and became much worse at night. I was awaken by siren at least 5 times on the 2 nights I stayed here. On the first night - almost around 2am - there was even a gun shot just on the street right in front of the deal. Then there was a lot of commotion and the police came and it became crime scene until almost 7am!!! Not a nice location and should be avoided!

    Reviewed July 04, 2017
    1234
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    Hotel Metropolis
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    • Very good location
    • Union Square
    • Powell Street Subway Station is within 0.12 km