Hotel Northbridge
Hotel Northbridge
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"Excellent value for price paid."

Scott

20 February 2018

Superior Queen Spa - Guestroom Hotel Northbridge
Superior Queen Spa - Guestroom
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Lobby
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Interior view
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Interior view
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Excellent
Location
8.5
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Hotel Northbridge

Excellent location
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Excellent
From 241 reviewsSee what guests said
8.2
Recommended by 93% of guests
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

  • Blackout curtains

Room choices
7.9
Very good
Room comfort & quality
Deluxe King Spa
Deluxe King Spa
...
  • 22 m²/237 ft²
  • Non-smoking
  • 1 king bed
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Superior With Breakfast Queen
Superior With Breakfast Queen
...
  • 22 m²/237 ft²
  • Non-smoking
  • 1 queen bed
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Regency Twin with Spa
Regency Twin with Spa
...
  • 30 m²/323 ft²
  • Non-smoking
  • 2 queen beds
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Superior Queen Spa
Superior Queen Spa
...
  • 22 m²/237 ft²
  • Non-smoking
  • 1 queen bed
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Queen Room with Shared Bathroom
Queen Room with Shared Bathroom
...
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    Double Room with Shared Bathroom
    Double Room with Shared Bathroom
    ...
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      Single Room with Shared Bathroom
      Single Room with Shared Bathroom
      ...
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        Room Superior Queen Bed
        Room Superior Queen Bed
        ...
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          King Room with Spa Bath
          King Room with Spa Bath
          ...
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            Mystery Room
            Mystery Room
            ...
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              More about Hotel Northbridge

              More about Hotel Northbridge

              "Their excellent staff is their biggest selling point."

              Reviewed 03 December 2017

              Mohd from Malaysia

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              Family with young children

              An overview

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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What they offer

              "Loved the spa, room was big and location was great."

              Katherine from Australia

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              Solo traveler
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              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Property's guest policies

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              Some helpful facts

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              Real reviews from real guests

              Agoda Reviews (241)Booking.com Reviews (745)
              8.2
              Cleanliness8.2
              Facilities7.9
              Location8.5
              Room comfort and quality7.9
              Service8.4
              Value for money8.4
              Provided by verified guests of Agoda
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              Room type
              Superior Queen Spa
              Deluxe King Spa
              Regency Twin with Spa
              Superior With Breakfast Queen
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              Showing 154 verified guest comments
              12345
              9.2
              Exceptional
              John from Australia
              Couple
              Superior With Breakfast Queen
              Stayed 1 night in August 2018
              Value for money”
              Booked a room with breakfast through Agoda and we were very happy with the hotel. Good staff, very clean with big rooms. The location is close to the city centre, but away far enough to think otherwise. We've stayed there a few times and always happy to keep going back.
              Reviewed August 06, 2018
              4.0
              patrick from Australia
              Solo traveler
              Superior Queen Spa
              Stayed 2 nights in July 2018
              Privacy WHICH I BELIEVE everybody is initialed to. They had internet tho said free and inadequate s”
              Had to leave day earlier
              Reviewed July 28, 2018
              8.8
              Excellent
              Garry from Australia
              Business traveler
              Superior Queen Spa
              Stayed 4 nights in May 2018
              Excellent”
              Great value & location (close to city, restaurants, etc.) and easy access to suburbs.
              Reviewed June 12, 2018
              Dear Garry Thank you for providing feedback about your recent stay with us. We are happy you enjoyed your stay and managed to take advantage of the local community. We look forward to your next stay with us. Kind Regards Reception
              Responded June 13, 2018
              Hotel Northbridge
              10.0
              Exceptional
              Terrence from Australia
              Couple
              Superior Queen Spa
              Stayed 1 night in June 2018
              Great stay Great location”
              We had a great stay ,good location for a night out in the city..Relaxing spa to chillout in and Complimentary bar drinks was a nice touch to our stay. And also Excellent customer service at the front desk .Thanks
              Reviewed June 07, 2018
              Hi Terrance We are very pleased that you had a most enjoyable stay with us and received excellent customer service from the Front desk staff. I will certainly pass on your kind comments to all the staff concerned. Thank you for taking the time to pass on your comments and we look forward to welcoming you back again in the future. Kind regards Neil
              Responded June 11, 2018
              Hotel Northbridge
              6.4
              Good
              Tuahiahi from Australia
              Couple
              Deluxe King Spa
              Stayed 2 nights in April 2018
              The staff need better training and extra cost need to be listed”
              The Asian lady in afternoon was hopeless and had a communication issue,and the guy on nite shift was very arrogant and did not wish to move from his chair. And the car parking I’ve not dealt with something so small and awkward Between that and the extra charges on room service which I’ve never heard off before my 40th was destroyed, Thanx for destroying what should have been a cheerful occasion for us My wife and I stay at hotels every month and we will not recommend nor return to hotel northbridge
              Reviewed April 17, 2018
              Dear Tuahiahi I would like to apologise for the way the staff handled you during your stay at the hotel. We are currently training up new reception staff as we are also letting go of old staff(male reception). I am sincerely apologetic and embarrassed by the way the reception staff communicated and the arrogance portrayed during your stay. I thank you for bringing this to our attention, as this is how we find out what areas we need to improve in. Yes, the hotel does have a very small & tight underground car park with limited car parking bays available and it does get very difficult with large vehicles. I am unsure of the extra charges from room service, but there is usually a $2.50 Room service charge and this is common in most hotels. Once again, please accept our apology and thank you for informing us of the issues you had during your stay. Kind regards Neil
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              Hotel Northbridge
              6.4
              Good
              Jo from Australia
              Couple
              Superior Queen Spa
              Stayed 1 night in April 2018
              Good”
              Old and dated. Carpets smelled musty. But loved the spa and pricing reasonable. Waited almost 45 mins for brekky then walked out when it came bcs the order was incorrect. Waitress was lovely but cannot cope on her own
              Reviewed April 10, 2018
              Hi Jo Thank you for taking the time to pass on your feedback from your recent stay, it is very much appreciated. The hotel is currently undergoing a slow refurbishment with all rooms being repainted first and then we are looking at changing the carpets in our rooms. Unfortunately on occasions, people have accidentally overfilled the spa, causing it to wet the carpet and hence we do get a musty smell. We do our best to try and eliminate this problem by regularly having the carpets steam cleaned. I am really sorry about the issues you had with your breakfast and I have spoken to the Head Chef and also the Restaurant Manager about this. Thank you once again for bringing these issues to our attention as it helps us identify areas that we need to improve on both staff training and upgrades in our hotel rooms. We do hope to see you back again in the future. Kind regards Neil
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              Hotel Northbridge
              10.0
              Exceptional
              Joel from Australia
              Couple
              Superior Queen Spa
              Stayed 1 night in March 2018
              Great Hotel”
              The hotel is in a quite location away from the nightclub noise, yet close enough to be in walking distance. The rooms are clean, well presented and have all the modern amenities. The staff were very friendly and a pleasure to deal with and the bar staff were excellent. Overall this is a great hotel and I would recommend it to anyone and will stay here again and again.
              Reviewed March 27, 2018
              Hi Joel Thank you for your kind comments on your recent stay at the hotel. We are very pleased that you had an enjoyable stay and found the staff friendly and easy to deal with. We look forward to welcoming you back again in the near future. Kind regards Neil
              Responded March 29, 2018
              Hotel Northbridge
              6.0
              Mark from Australia
              Couple
              Deluxe King Spa
              Stayed 1 night in March 2018
              Above average”
              Not that close so bit of a walk to the city. Staff member that greated us seemed very unprofessional, stained white shirt, untucked shirt, casual flippant attitude. Room ok nothing special. 11 o'clock checkout which really sucks on a Sunday Morning.
              Reviewed March 19, 2018
              Hi Mark Thank you for taking the time to pass on your feedback from your recent stay at the hotel, it is very much appreciated. I do apologise for the unprofessionalism you received on arrival, this is certainly not what we are about and thank you for bringing this to our attention. Unfortunately, our check out time is 11am but depending on our availability we can sometimes extend this to midday by checking with Reception. Thank you once again for your feedback and we do hope to see you back again with us in the future. Regards Neil
              Responded April 04, 2018
              Hotel Northbridge
              10.0
              Exceptional
              Dale from Australia
              Solo traveler
              Superior Queen Spa
              Stayed 1 night in March 2018
              Great stay”
              Great location, food was exceptional Everything you need was there Rooms clean and spacious
              Reviewed March 19, 2018
              Hi Dale Thank you for your kind comments about your recent stay with us and we are very happy that you had an enjoyable stay. We do hope to see you back again with us in the future and thank you once again. Kind regards Neil
              Responded March 22, 2018
              Hotel Northbridge
              8.4
              Excellent
              TONY from Australia
              Couple
              Superior With Breakfast Queen
              Stayed 1 night in March 2018
              Weekend NorthBridge ”
              Enjoyed our Hotel experience . The room was neat and tidy best part was the spa . It was a warm day and so trying to cool the room down was a struggle . The air con looks tired and isn't cold at all . Breakfast was nice and staff at reception were nice and friendly . overall a good experience .
              Reviewed March 12, 2018
              Hi Tony Thank you for your kind feedback from your recent stay at the hotel, it is very much appreciated. All our room aircon's are set to 22 degrees, so may take a little time to cool down the room. However, we do have staff on 24/7 that can take a look at these issues for our guests. We are very pleased that you found the breakfast nice and the reception staff nice and friendly. I will certainly pass on your comments to the Department heads. Thank you once again and we hope to see you back with us again in the future. Kind regards Neil
              Responded March 13, 2018
              Hotel Northbridge
              9.2
              Exceptional
              susan from Australia
              Couple
              Superior Queen Spa
              Stayed 3 nights in March 2018
              Exceptional”
              Great service, comfy bed . we will go back .
              Reviewed March 12, 2018
              Hi Susan We are very pleased that you had a great time during your recent stay at the hotel and thank you for your kind feedback. We look forward to seeing you back at the hotel on your next visit. Kind regards Neil
              Responded March 13, 2018
              Hotel Northbridge
              10.0
              Exceptional
              shona from Australia
              Group
              Regency Twin with Spa
              Stayed 1 night in February 2018
              Hens night ”
              Stayed here after a hens night out very comfy clean beds there was 3 of us big spacious room. Staff very friendly and check in out easy. Breakfast was amazing and wait staff friendly All in all a great time was had by all I would stay here again
              Reviewed February 22, 2018
              Hi Shona Thank you for your very kind words and we are extremely happy that you enjoyed your stay with us. We certainly look forward to seeing you back with us in the future. KInd regards Neil
              Responded February 28, 2018
              Hotel Northbridge
              10.0
              Exceptional
              Jennifer from Australia
              Couple
              Regency Twin with Spa
              Stayed 1 night in February 2018
              Great value option to stay over in Northbridge”
              Great value when you have a night out in Northbridge to stay over. Quick walk from centre of Northbridge to hotel. Clean large rooms (not fancy but just fine and very comfy beds). Really appreciated undercover parking and free late checkout at 12pm. Will definitely be back.
              Reviewed February 22, 2018
              Hi Jennifer We are really happy that you had a most enjoyable stay with us and thank you for your kind feedback. Thank you and we hope to see you back again soon. Kind regards Neil
              Responded February 28, 2018
              Hotel Northbridge
              9.6
              Exceptional
              Scott from Australia
              Couple
              Deluxe King Spa
              Stayed 1 night in February 2018
              Awesome rooms for the price paid”
              The hotel had a great restaurant attached and the rooms are large and roomy with a spa bath. Excellent value for price paid.
              Reviewed February 20, 2018
              Hi Scott Thank you for your kind feedback from your recent stay at the hotel, it is very much appreciated. We are very pleased that you found your room comfortable and enjoyed dining in our restaurant. Thank you once again and we look forward to seeing you back again with us in the future. Kind regards Neil
              Responded February 21, 2018
              Hotel Northbridge
              8.8
              Excellent
              Ann from Australia
              Couple
              Superior Queen Spa
              Stayed 4 nights in February 2018
              Excellent”
              Staff were really nice and helpful. It does get rowdy when you get loud neighboring guests but thats not the fault of the hotel. Overall it was a good stay.
              Reviewed February 13, 2018
              9.6
              Exceptional
              Natasha from Australia
              Couple
              Superior Queen Spa
              Stayed 1 night in January 2018
              Exceptional”
              We have stayed here a few times before and it’s always been great. For the price it is really good, nice rooms lovely staff. This time though we had a leaking toilet which took two phone calls to get someone up to look at it which they couldn’t fix or give us another room as they were booked up, so we just had to keep putting towels down to soak up all the water. Then the next day for breakfast downstairs with friends we ordered breakfast and two orders were forgotten and then were re ordered but two nearly an hour to come out! Hopefully this was just a one off
              Reviewed January 22, 2018
              Hi Natasha Thank you for taking the time to pass on your feedback from your recent stay at the hotel, it is very much appreciated. We are really sorry that there was an issue with your toilet and could not be fixed on the day or we were unable to move you to another room, due to the hotel being Fully Booked for the Foo Fighters concert. I would like to pass on my apologies on behalf of the Food & Beverage Manager with the problems with breakfast on the Sunday morning, it was not acceptable on our behalf. Thank you once again for staying with us and we do hope to see you back again in the future. Kind regards Neil
              Responded January 23, 2018
              Hotel Northbridge
              10.0
              Exceptional
              Katherine from Australia
              Solo traveler
              Deluxe King Spa
              Stayed 1 night in November 2017
              clean and met my needs”
              loved the spa, room was big and location was great. it met my needs but the decor was a bit dated. no biggie, i enjoyed it.
              Reviewed January 05, 2018
              Hi Katherine Thank you for your wonderful feedback from your recent stay at the hotel, it is very much appreciated. We are currently undergoing a painting program to have all of our rooms updated and hope to have this finished by March this year. Thank you once again and we hope to see you back with us again in the future. Kind regards Neil
              Responded January 08, 2018
              Hotel Northbridge
              9.2
              Exceptional
              Julie from Australia
              Couple
              Deluxe King Spa
              Stayed 1 night in December 2017
              Great location and good value for money would use this hotel again !”
              Didn't like the shower set up I found it dangerous
              Reviewed December 04, 2017
              Hi Julie Thank you for taking the time to pass on your feedback from your recent stay at the hotel, it is very much appreciated. We are sorry that you did not like the shower set up. Unfortunately all our rooms are the same except for our disabled room, where the shower is above the spa bath. All the showers do have grab bars for assistance. We are very pleased that you found the hotel in a great location and the accommodation value for money. Thank you and we look forward to welcoming you back again in the future. Kind regards Neil
              Responded December 05, 2017
              Hotel Northbridge
              8.0
              Excellent
              Mohd from Malaysia
              Family with young children
              Regency Twin with Spa
              Stayed 4 nights in November 2017
              Excellent staff ”
              Their excellent staff is their biggest selling point. (Pranwyn & Co.) Within the 5 days im staying there I always been entertain by their Helpful, always greet and smile staff. Keep up your good work guys.
              Reviewed December 03, 2017
              Hi Mohd Thank you for your kind words from your recent stay at the hotel, it is very much appreciated. We are extremely happy that you had an enjoyable stay with us and found the staff helpful and always smiling. Thank you once again and we hope to see you again next time you are in Perth. Kind regards Neil
              Responded December 04, 2017
              Hotel Northbridge
              4.4
              Angie from Australia
              Group
              Regency Twin with Spa
              Stayed 1 night in October 2017
              Acceptable”
              Rooms were ok for what we needed although the bathroom was such a strange set up. No privacy whatsoever except a shower curtain. Once out of the shower you were in full view of everyone. And the toilets were the most bizarre set up I've ever come across. Thy were so low to the ground like it was made for a toddler and the toilet was placed on a angel so you smashed into the walk every time you needed to go in. Our room card stopped working 6 times so we had to go to the front desk each time for them to fix it and the hallways were very hot ,I guess trying save money so no way air con we're on. Location was good for where we needed to go but other than that I wouldn't return
              Reviewed October 19, 2017
              Hi Angie Thank you for taking the time to pass on your feedback from your recent stay at the hotel. We are really sorry that you did not enjoy your stay with us and had issues with your room card. We do state on our Website that all our rooms are open plan with studio style bathrooms, to allow guests to sit in the spa and watch the TV should they desire. We do apologize for your room cards needing to be reactivated during your stay, unfortunately the cards have a low magnetic strip that can be accidentally decoded by being too close to a mobile phone or other items that also have a magnetic strip. Once again, please accept our apology for the problems you encountered during your stay with us. We do hope that you may try us again in the future. kind regards Neil
              Responded October 30, 2017
              Hotel Northbridge
              12345
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