Hotel Promenade
Free Wi-Fi

Hotel Promenade

Corner Samora Machel Drive and Henshall Street, Nelspruit Central, Nelspruit, South Africa, 1200
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Standard Double Room Hotel Promenade
Standard Double Room
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    Interior view Hotel Promenade
    Standard Double Room Hotel Promenade
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     Hotel Promenade

    Hotel Promenade Reviews

    7.4
    Very good
    /10
    (67 reviews)See what guests said
    7.9
    Very good value for money
    Recommended by 88% of guests

    Things you’ll love about Hotel Promenade

    Things you'll love

    • 610 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Bar

    Excellent
    Location
    8.0
    See map
    Better than 94% of properties in Nelspruit
    Excellent location
    Value for money7.9
    Distance to city center0.1 Km
    Location rating8.0

    Rooms available at Hotel Promenade

    Standard Twin Room
    Standard Twin Room
    ...
    • Room size: 22 m²/237 ft²
    • City view
    • 2 single beds
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    Standard Double Room
    Standard Double Room
    ...
    • Room size: 22 m²/237 ft²
    • City view
    • 1 king bed
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    Superior
    Superior
    ...
    • Room size: 25 m²/269 ft²
    • City view
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    full size bed (1 big bed)
    full size bed (1 big bed)
    ...
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      Basic Twin Beds
      Basic Twin Beds
      ...
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        unNamed
        unNamed
        ...
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          Standard Twin Beds
          Standard Twin Beds
          ...
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            unNamed
            unNamed
            ...
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              Basic Double
              Basic Double
              ...
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                Twin (occupied by 1 person)
                Twin (occupied by 1 person)
                ...
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                  More about Hotel Promenade

                  More about Hotel Promenade

                  An overview

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                  What they offer

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                  Property's guest policies

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                  Reviews of Hotel Promenade from real guests

                  Provided by verified guests of Agoda
                  Agoda Reviews (67)Booking.com Reviews (1025)
                  7.4
                  /
                  10
                  Cleanliness7.0
                  Facilities6.9
                  Location8.0
                  Room comfort and quality6.7
                  Service7.5
                  Value for money7.9
                  All languages
                  All guests (67)
                  All room types
                  Showing 23 verified guest comments
                  12
                  9.6
                  Exceptional
                  Colin from United Kingdom
                  Solo traveler
                  Standard Double Room
                  Stayed 2 nights in May 2019

                  Good hotel”

                  Good location. Good standard hotel. Large rooms. Very good breakfast. Friendly.

                  Reviewed May 12, 2019
                  10.0
                  Exceptional
                  Nolwazi from Eswatini
                  Couple
                  Standard Double Room
                  Stayed 1 night in January 2019

                  Wonderful, perfect.”

                  It's right in town,we parked our car and moved around town.

                  Reviewed January 15, 2019

                  Dear Nolwazi, Many thanks for staying with us and for the time taken to submit a review. We are pleased to hear that you had a wonderful time with us and we greatly appreciate the 10 out of 10 rating. We hope that you will consider visiting us in the near future. Warmest regards, Hotel Promenade

                  Responded January 16, 2019
                  Hotel Promenade
                  8.0
                  Excellent
                  Muhammad from South Africa
                  Business traveler
                  Standard Twin Room
                  Stayed 1 night in September 2018

                  Very good”

                  very good, recommend it

                  Reviewed September 21, 2018

                  Dear Muhammad Thank you for the wonderful review and we are so glad to hear that you had a wonderful stay with us. We look forward to welcoming you back in the near future. Warm regards Hotel Promenade

                  Responded November 02, 2018
                  Hotel Promenade
                  5.6
                  Wanda from South Africa
                  Business traveler
                  Standard Double Room
                  Stayed 3 nights in February 2018

                  Above average”

                  Carpets are very dirty. Though this hotel is good value for money, poor house keeping and catering can be a very bad turn off. These need drastic improvement.

                  Reviewed May 03, 2018

                  Dear Wanda Thank you for the review and we are so sorry to hear about your experience. Senior management has been informed so that the necessary improvements can be made. Housekeeping and the kitchen will be addressed so that this sort of incident does not occur again. Once again we are very sorry and we hope you will try us again and that you will find positive changes. Warm regards Staff and management Hotel Promenade

                  Responded May 11, 2018
                  Hotel Promenade
                  4.4
                  Vanessa from South Africa
                  Couple
                  Standard Twin Room
                  Stayed 2 nights in March 2018

                  Acceptable”

                  The rooms need to be upgraded . Bathroom needs to be revamped. I guess every room had something not working /broken . No urgency with the staff .

                  Reviewed April 04, 2018

                  Dear Vanessa Thank you for taking the time and reviewing the hotel. We are so sorry that the hotel did not meet up to your standards and expectations and we are working on making the necessary changes. Senior management has also bee notified and they will monitor the changes and assist the hotel where needed to it can be improved. Once again please accept our sincerest apologies. Warm regards Staff and management Hotel Promenade

                  Responded May 11, 2018
                  Hotel Promenade
                  2.0
                  PEET
                  Solo traveler
                  Standard Double Room
                  Stayed 1 night in November 2017

                  The Worst”

                  Room is worn down and filthy, shower curtain in tatters, no remote for TV. Parking inadequate, had to park in the street. Taps leaking, barfridge noise unbearable, had to disconnect it. Please stay away at all costs Peet Fourie

                  Reviewed November 05, 2017

                  Dear Mr Fourie Thank you very much for taking the time to evaluate your visit to The Hotel Promenade during

                  Responded December 28, 2017
                  Hotel Promenade
                  10.0
                  Exceptional
                  Somalika from India
                  Couple
                  Standard Double Room
                  Stayed 1 night in August 2017

                  Loved the hotel !”

                  its the best choice if you planning to stay in nelspruit.

                  Reviewed September 01, 2017

                  Dear Somalika Thank you very much for taking the time to evaluate your recent visit to The Hotel Promenade. It was indeed a pleasure being of service to you, and we are pleased to note that you have enjoyed your time here. Thank you, once again, and we are looking forward to welcoming you back. Kind Regards Willem Viviers General Manager

                  Responded September 04, 2017
                  Hotel Promenade
                  10.0
                  Exceptional
                  Natasha from South Africa
                  Couple
                  Standard Double Room
                  Stayed 1 night in November 2016

                  good hotel”

                  Good hotel

                  Reviewed November 07, 2016

                  Good Day Natasha Thank you very much for taking the time to complete our Guest Satisfaction review, following your recent visit to The Hotel Promenade. We are very pleased to note your satisfaction, and will certainly share your comment with the entire Team. Kind Regards Willem Viviers General Manager

                  Responded May 11, 2017
                  Hotel Promenade
                  8.8
                  Excellent
                  Elmarie from South Africa
                  Couple
                  Standard Double Room
                  Stayed 2 nights in July 2016

                  A Enslin”

                  Friendly staff. See to all our needs.

                  Reviewed July 05, 2016

                  Good Day Elmarie Thank you very much for taking the time to complete our Guest Satisfaction survey following your recent visit to The Hotel Promenade. We are indeed very pleased with your positive comment about our Staff, and will certainly share it with the entire Team. We are looking forward to welcoming you back at The Hotel Promenade Kind Regards Willem Viviers General Manager

                  Responded May 11, 2017
                  Hotel Promenade
                  6.4
                  Good
                  Yang from United States
                  Couple
                  Standard Double Room
                  Stayed 1 night in May 2016

                  Good location but needs lots of repairs”

                  Our hotel room was in need of renovation. The shower did not work well and splashed water all of the bathroom. The shower curtain was too small to cover the shower area. The bed was OK but the TV was placed so far from the bed that we couldn't see it from the bed, and there were no sofa to sit on. Anyway OK for one night but we would not go back there again.

                  Reviewed May 21, 2016

                  Dear Yang Than you very much for taking the time to complete our Guest Satisfaction survey. It was indeed a pleasure being of service to you, and we wish to thank you for bringing the shortcomins in respect of the Bedroom and Bathroom to our attention. I can assure you that we are already in the process of correcting it. Thank you, once again, and we are looking forward to welcoming you back Kind Regards Willem Viviers, General Manager

                  Responded May 15, 2017
                  Hotel Promenade
                  6.8
                  Good
                  Lorraine from New Zealand
                  Couple
                  Standard Double Room
                  Stayed 2 nights in May 2016

                  Ok for a short stay.”

                  Found this hotel a bit smelly in the hallways. Old musty smell. We had no hot water so had to shower in another room. Internet not very good. Kept cutting out. Food was good and staff pleasant and helpful.

                  Reviewed May 09, 2016

                  Good Day Lorraine Thank you very much for taking the time to evaluate your recent visit to The Hotel Promenade. Please allow me to personally apologise for the problem experienced with the shower and WiFi. I can assure you that we are in the process of correcting these shortcomings, and in addition, we will also be replacing the carpets in the hallways. Thank you, once again, and we are looking forward to welcoming you back. Kind Regards Willem Viviers General Manager

                  Responded August 08, 2017
                  Hotel Promenade
                  8.0
                  Excellent
                  Maboko from South Africa
                  Family with young children
                  Standard Double Room
                  Stayed 3 nights in September 2015

                  Good holiday& hotel best velue for money”

                  Bed & breakfast the best, hotel staff were very polite and professional. Julia Nyalunga the receptionist.she is the best.

                  Enjoyable, the best, just need to update your bathroom, also put a jug of fresh water next to the tea/coffee facilities daily.

                  Reviewed September 30, 2015
                  7.3
                  Very good
                  George from South Africa
                  Business traveler
                  Standard Double Room
                  Stayed 1 night in November 2014

                  It was a ok stay. Just needed a bed for the nigh. ”

                  Big room, Central Location and...

                  Fine for a 3star

                  Reviewed July 12, 2015

                  Good Day George With reference to your comment posted during November 2014, we are pleased to announce that we have now replaced all TV sets with 42 inch Flat screens, introduced Mini bar fridges in all rooms, tiled all rooms, replaced all head boards, and replaced all beds, linen and curtains. We wish to thank you for your support in the past, and look forward to welcoming you back. Kind Regards Willem Viviers General Manager

                  Responded August 08, 2017
                  Hotel Promenade
                  5.0
                  Garth from South Africa
                  Couple
                  Stayed 1 night in October 2014

                  Review”

                  position

                  not at all happy, the room was musty and noisy all night from the ally behind the hotel, the food was over cooked and cold

                  Reviewed November 03, 2014
                  7.7
                  Very good
                  R from United Kingdom
                  Solo traveler
                  Stayed 1 night in September 2014

                  Good hotel ”

                  The Promenade is well located in the centre of Mbombela

                  I have recently spent two separate nights at the Promenade, before and after a trip to Kruger. I like the hotel, it's comfortable with pleasant helpful staff. The rooms are of a good size with all necessary amenities. I would happily return there.

                  Reviewed September 28, 2014
                  8.0
                  Excellent
                  Garima from United States
                  Family with young children
                  Standard Double Room
                  Stayed 2 nights in June 2014

                  Comfortable stay”

                  Centrally located, clean and spacious room

                  We had a great stay. The only thing that we found odd was the poor lighting in the room. There was no light from the celling, only the bedside light which was very dim. Although, we didn't mind as we went in the room to sleep most days we were there but little bit more light would be nice. Other than that we were pretty happy with our stay.

                  Reviewed June 23, 2014
                  6.7
                  Good
                  Judy from South Africa
                  Couple
                  Standard Double Room
                  Stayed 2 nights in March 2014

                  It was not spectacular, but it was comfortable.”

                  Centrally located. Friendly atmosphere. Large rooms.

                  Stay was good. My original booking was not amended, so it was embarrassing for us to have to be turned away from breakfast both mornings, on the first day it was understandable and the second time was annoying. Reception was not really helpful till someone forwarded us the amended email from home.

                  Reviewed March 12, 2014
                  6.7
                  Good
                  Alexander from Germany
                  Couple
                  Stayed 1 night in January 2013

                  Great location and good enough”

                  Central location just next to bus stand for busses arriving from Maputo, big clean bright airy rooms

                  the hotel didn't have our reservation booked through Agoda which caused some confusion, but they checked us in and had it sorted by the morning. We ended up extending here for another 5 days. Big drawback is no internet or wireless anywhere in the hotel. Also no plug adapters for the South African plugs, but the hotel quickly provided us with one on request.

                  Reviewed January 06, 2013
                  5.0
                  Karin from South Africa
                  Business traveler
                  Stayed 5 nights in June 2012

                  Nightmare trip”

                  Clean beds

                  Bathrooms are old and run down. Hotel in very bad area in Nelspruit. Hotel manager rude and insulting. Waited over 30mins for omelette. Parikng area very small and can not accommodate all geusts,

                  Reviewed July 08, 2012
                  6.4
                  Good
                  Inma from Spain
                  Couple
                  Standard Double Room
                  Stayed 1 night in November 2018

                  La ubicación es buena”

                  Es un lugar suficiente que elegimos por su ubicación porque en principio era conveniente para nosotros. Tuvimos un percance con la compañia de alquiler de coches que está en la misma entrada del hotel y el día de llegada, en la calle una persona intento tirar del bolso riñonera de mi mujer, un pequeño susto que ha dejado un sabor agridulce de nuestra estancia en Nelspruit.

                  Reviewed February 01, 2019

                  Querida Inma, Nos gustaría aprovechar esta oportunidad para agradecerle por permanecer con nosotros y por el tiempo necesario para revisar su estancia. Estamos satisfechos con la ubicación de nuestro hotel y lo encontramos conveniente para su viaje. Lamentamos mucho lo que le pasó a su esposa y esperamos que, aunque haya tenido un encuentro serio, considere visitar Nelspruit nuevamente en un futuro cercano. El más cálido saludo, Hotel Promenade

                  Responded February 05, 2019
                  Hotel Promenade
                  12
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