Hyatt Regency Hakone Resort & Spa
Twin Mountain View Hyatt Regency Hakone Resort & Spa
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8.7
Excellent
/10
(151 reviews)See what guests said
See map
8.1
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
Parking
FREE
  • Hakone Tozan Cable Car Kamigora Station290 m
  • Hakone Tozan Cable Car Nakagora Station330 m
  • Hakone Ropeway Sou Un Zan Station420 m
  • Hakone Museum of Art500 m
  • Hakone Tozan Cable Car Koen Kami Station520 m
  • Hakuundo Chaen690 m
  • Gora Park690 m
  • Hakone Tozan Cable Car Koen Shimo Station740 m
  • Hakone Museum of Photography770 m
  • Gora Station970 m
  • Free Wi-Fi

    Hyatt Regency Hakone Resort & Spa

    1320,Gora,Ashigara-Shimo-Gun, Hakone, Hakone, Japan, 250-0408 - See map
    Exceptional reputation
    Recommended by 95% of guests
    Exceptional cleanliness
    9.4 rating for cleanliness
    • 290 meters to public transportation

    • Located in heart of Hakone

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Sauna

    6 travelers looked at this property within the last 36 hours for various dates

    Book now before it's too late!

    Property ranking|Compared to 423 Hakone properties
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    Room size
    70 sqm.
    Room comfort score
    9.2/10
    Cheapest price score
    Cleanliness score
    9.4/10
    Bigger than
    98
    %
    of Hakone properties
    Better than
    97
    %
    of Hakone properties
    Better than
    97
    %
    of Hakone properties
    Better than
    96
    %
    of Hakone properties
    Value for money8.0
    Location rating8.1
    Nearest airportHaneda Airport (HND)
    Distance to airport74.0 km

    Rooms available at Hyatt Regency Hakone Resort & Spa

    9.2
    Exceptional
    Room comfort & quality
    Deluxe Twin Room - Dog Friendly
    Deluxe Twin Room - Dog Friendly
    ...
    • Room size: 72 m²/775 ft²
    • Nature view
    • 2 double beds and 1 sofa be...
    Enter dates to see prices
    Twin Room with Tatami Area
    Twin Room with Tatami Area
    ...
    • Room size: 67 m²/721 ft²
    • Nature view
    • 2 double beds and 2 futons
    Enter dates to see prices
    Twin Mountain View
    Twin Mountain View
    ...
    • Room size: 56 m²/603 ft²
    • Mountain view
    • 2 double beds
    Enter dates to see prices
    Executive Twin
    Executive Twin
    ...
    • Room size: 93 m²/1001 ft²
    • Nature view
    • 2 double beds and 1 sofa be...
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    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 73 m²/786 ft²
    • Nature view
    • 2 double beds
    Enter dates to see prices
    2 Twin Beds
    2 Twin Beds
    ...
    • Room size: 56 m²/603 ft²
    • Nature view
    • 2 double beds
    Enter dates to see prices
    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Room size: 73 m²/786 ft²
    • Non-smoking
    Enter dates to see prices
    Twin Room
    Twin Room
    ...
    • Room size: 56 m²/603 ft²
    • Non-smoking
    Enter dates to see prices
    Deluxe Japanese/Western-style (Twin Room & Tatami Room)
    Deluxe Japanese/Western-style (Twin Room & Tatami Room)
    ...
    • Room size: 67 m²/721 ft²
    • Non-smoking
    Enter dates to see prices
    Twin Room
    Twin Room
    ...
    • Room size: 73 m²/786 ft²
    • Non-smoking
    Enter dates to see prices
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    More about Hyatt Regency Hakone Resort & Spa

    More about Hyatt Regency Hakone Resort & Spa

    An overview

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    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Reviews of Hyatt Regency Hakone Resort & Spa from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (151)Booking.com Reviews (415)
    8.7
    /
    10
    Cleanliness9.4
    Facilities8.9
    Location8.1
    Room comfort and quality9.2
    Service9.3
    Value for money8.0
    Rating
    9+ Exceptional (45)
    8-9 Excellent (29)
    7-8 Very Good (15)
    6-7 Good (2)
    <6 Below Expectation (9)
    Time of the year
    Mar - May (27)
    Jun - Aug (21)
    Sep - Nov (26)
    Dec - Feb (26)
    All languages
    All guests (151)
    All room types

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    Showing 100 verified guest comments
    12345
    8.4
    Excellent
    Norman from United Kingdom
    Couple
    2 Twin Beds
    Stayed 3 nights in June 2019

    Very expensive but good but inflexible”

    The room was one of the best we have ever stayed at. Separate sitting area with table chair and fridges was really good as i always get up about 5,00am and could go and read etc without the disturbing my wife. They have a very good for bar form 4.00 - 7.00pm with free good champagne and wine. We arrived after the stop off and paying about £400 a night not including breakfast you think we might have been offered a complimentary drink no such luck!! The other thing when we were leaving they would not take us down to the station before 10am it is only 5 minutes away by car. Little things like this should be sorted

    Reviewed June 15, 2019
    8.0
    Excellent
    Luca from Italy
    Couple
    Twin Mountain View
    Stayed 1 night in March 2017

    Hyatt hospitality”

    The hotel is close to kami-gora cable-car station, and just 5 minutes taxi ride from Gora station. Is a modern elegant building, the room are spacious and, of course, of highest standard. The hotel features a beautiful lounge, with a warm central fireplace, where you can enjoy free drinks between 16:00 and 19:00. The staff is very professional and some of them even friendly. I had a disappointment because one of the reception staff told me that to reach the hot spring I had to pass through the outside passage on LB floor, and it was very cold outside. Actually the hot spring is connected internally from the 1st floor lounge. I cannot understand what he had in his mind when told me to pass from outside.

    Reviewed March 24, 2017
    8.8
    Excellent
    Shlomo from Israel
    Family with teens
    Stayed 1 night in April 2016

    So beautiful hotel, huge rooms and great place”

    The rooms are HUGE and beautiful !! Very comfortable hotel, great location and great atmosphere. I think the places is a bit pricey, but it is really beautiful. Wish they had some deals that includes breakfast in the deal, it is always separate there (I suppose this is another way to get more money out of the guests...) Breakfast is very good.

    Reviewed June 05, 2016
    8.4
    Excellent
    Shlomo from Israel
    Group
    Deluxe Twin
    Stayed 1 night in April 2016

    So beautiful hotel, huge rooms and great place.”

    The rooms are HUGE and beautiful !! Very comfortable hotel, great location and great atmosphere. I think the places is a bit pricey, but it is really beautiful. Wish they had some deals that includes breakfast in the deal, it is always separate there (I suppose this is another way to get more money out of the guests...) Breakfast is very good.

    Reviewed April 29, 2016
    9.0
    Exceptional
    idan from Israel
    Family with young children
    Twin Mountain View
    Stayed 2 nights in March 2015

    Nice hotel in a good location”

    Nice big rooms, view, modern and clean

    Very nice hotel not far from train station which also offer free pick up from Gora Station. Good size of rooms with nice view, Onsen for male and female in the hotel. We like the complimentary drinks hotel offer every day between 4-7pm.

    Reviewed March 14, 2015
    8.7
    Excellent
    Cho from Hong Kong
    Group
    Twin Mountain View
    Stayed 1 night in December 2014

    Good mountain view ”

    Good mountain view, spacious room, free happy hour drinks

    Nice modern new design , spacious . Public bath is simple though huge. No onsen hot spring , just plain public bath . Recommended by reception staff to try a Japanese restaurant Itoh by Nobu, which is just 3 min drive away from hotel . It was nice .

    Reviewed December 21, 2014
    9.3
    Exceptional
    Kai from Singapore
    Family with teens
    Twin Mountain View
    Stayed 2 nights in December 2013

    Enjoyable and relaxing!!”

    Large room and ammenities, Hot spring, Food and staff

    This is my fourth stay at the hotel although it is my second booking through Agoda. This is definitely one of my favourite hotel because the staffs are friendly and can converse well in English. Room service was excellent because of its punctuality. Hotel location was near to transport and the tourist locations can easily be accessible via the nearby cable car!! EXCELLENT!! The hot spring it self provides for a great deal of privacy unlike many of the other hot springs hotel around :)

    Reviewed December 31, 2013
    9.0
    Exceptional
    Kai from Singapore
    Group
    Twin Mountain View
    Stayed 2 nights in December 2012

    One of the hotels that I adore”

    Accessible, relaxing, beautiful, spa, nice amenities

    The staff in the hotel are friendly and approachable and do not hesitate to assist you when you need help such as getting to laces around Hakone, erc. Rooms are big and the beds are comfortable. What I had enjoyed the most is the exclusiveness of the SPA and the private feel that it gives off. In short, I love my stay!! And definitely I'll come back to this hotel again.

    Reviewed December 21, 2012
    9.6
    Exceptional
    Garima from Singapore
    Family with young children
    Deluxe Twin
    Stayed 2 nights in April 2018

    Exceptional”

    We loved this place! Everything in this place was wonderful - It's just a bit away from things but you can get shuttle bus easily. Would definitely visit

    Reviewed August 27, 2018
    9.6
    Exceptional
    Karen from United States
    Family with teens
    Deluxe Twin
    Stayed 1 night in May 2018

    Exceptional”

    Beautiful serene location. Spa and onsen highly recommended. The free “happy hour” from 4pm to 7pm was fabulous. Pretty good red wine and beautiful “living room” with large fireplace. Great hang out space. They have a shuttle to take you to other locations as it is fairly isolated from nearby attractions. The shuttle runs from 10am. We left at 9am for train station at Gora (a downhill steep walk, winding road and difficult with suitcases). It was a 20 minute wait for a taxi and the staff offered to take us before operating hours in the hotel car to the train station! Everyone there is extremely accommodating. Rooms are nice and bathrooms fabulous. You can lounge around all day in the “outdoor” kimono robe throughout the hotel. Suggest a minimum of 2 nights to really appreciate the surroundings.

    Reviewed May 18, 2018
    8.4
    Excellent
    Nick from Australia
    Couple
    Twin Mountain View
    Stayed 2 nights in April 2018

    Excellent”

    We stayed here in April. Hotel is located up in the hill of Hakone in a leafy part of town. Overlooks the hills. A few tasty restaurants around. Break down: - Room: Spacious with adjoining balcony. Rooms came with water, wifi, and tea/coffee - Bed: Comfortable. Had two double beds pushed together wasn't expected ideal. - Bathroom: Great and spacious - Restaurant: Great quality food. With 3 course meal and drinks it was around 200 AUD total. - Staff: Exceptional. Very friendly. - Location: We had a car so access wasn't an issue. Was removed from the main area of Hakone making it peaceful. - Facilities: Has a grand fire place with arranged free drinks for the guests which was great. The onsen was great too unfortunately was segregated by sex. - Extras: no gift on arrival as it was with other hotels as we were on out honeymoon Overall: We would consider staying here again. Would be nice if they had couple onsen facilities.

    Reviewed May 05, 2018
    10.0
    Exceptional
    Kyle from United States
    Family with young children
    Deluxe Twin
    Stayed 2 nights in December 2017

    Great Stay”

    Huge comfortable and clean rooms. Staff was flawless. They seemed to truly enjoy their work. The great service didn't seem forces or practice. They were a group of professionals. The spa did everything possible to accommodate our limited schedules. Lovely stay.

    Reviewed January 03, 2018
    8.8
    Excellent
    jennifer from United Kingdom
    Couple
    Twin Mountain View
    Stayed 2 nights in May 2016

    beautiful hotel with lovely staff ”

    Stayed for a couple of nights after a week in tokyo. The hotel is incredibly relaxing and the on site onsen makes it really special. There isn't much within walking distance so you're fairly restricted to eating in hotel. Happy hour is a really nice touch.

    Reviewed June 04, 2016
    8.8
    Excellent
    Geoffrey from United Kingdom
    Couple
    Twin Mountain View
    Stayed 2 nights in May 2016

    So beautiful and relaxing!”

    We absolutely loved our stay at the Hyatt. It was incredibly relaxing. We made sure to use the onsen twice a day (at least) and we also enjoyed the public onsen (Tenzen). On our first night we ate at the sushi restaurant in the hotel because we had not seen the al a carte menu. It was ok but not amazing and was very expensive. The second night we ordered the wagyu beef from the al a carte menu and had it in our room. The meal was so delicious and the service incredible. They made up the table in the room with full table cloth and everything. It was a very enjoyable experience. Also, the complimentary drinks every evening from 4-7 was great and we drank a fair amount of champagne! The assistant manager of food and beverage was also incredibly helpful as he could see I was looking up things to do on my iPad and he came over and assisted and gave great suggestions. We will certainly be back and will probably stay longer than just two nights.

    Reviewed June 01, 2016
    9.7
    Exceptional
    Andrew from United Kingdom
    Family with young children
    Twin Mountain View
    Stayed 1 night in September 2015

    Great relaxing hideaway”

    Rooms, spa and peace

    We had a nice stay with our two year old and loved the rooms and views over mountains and forests. The food and service were excellent. There are notices around the seating area implying young children aren't entirely welcome unless they behave but in reality everybody is friendly and accommodating. We would not hesitate to stay again and the rooms are excellent with lots of space.

    Reviewed October 09, 2015
    9.3
    Exceptional
    Jane from Australia
    Couple
    Twin Mountain View
    Stayed 2 nights in June 2015

    Worth the trek.”

    Fabulous design and decor. Room size and design. The beauty of the surrounding area.

    It was a bit of a trek up the mountain to get there, but well worth the trip. The hotel is stunningly designed and decorated. The rooms are huge and well equipped. All staff we encountered were friendly and helpful. The breakfast buffet was excellent, although quite busy being a weekend. We thoroughly enjoyed being spoilt in this beautiful setting after the bustle of Tokyo.

    Reviewed June 22, 2015
    8.3
    Excellent
    Kanako from Japan
    Couple
    Twin Mountain View
    Stayed 2 nights in March 2015

    40 years old memorial stay ”

    It's Hyatt but it's cozy and boutique. Service was very good. Spacious bath room area with a tub.

    It was very nice relaxing stay overall. Great things are their well trained customer service, good bread at breakfast buffet. And shuttle bus service to Gora and cable car station was quick and convenient. Sad points was the birthday cake. It's my 40 years birthday and what I asked was a simple cheesecake but it tasted bad. Also the gentleman who delivered it to my room had aweful singing voice. Depressing. And they charged me more than 4,000 yen for it.

    Reviewed March 19, 2015
    9.7
    Exceptional
    Emily from United States
    Couple
    Twin Mountain View
    Stayed 1 night in January 2015

    Amazing experience”

    The staff, the room, the food

    It was a gorgeous stay. The entire staff was very attentive to our needs, and addressed us in English everywhere we went. That was a surprise as we are used to being greeted in japanese, or having to wait just a minute to find an English speaking staff member. It was so nice, and we really appreciated that. The happy hour was beautiful, and again the staff went above and beyond. They moved us close to the fire as soon as there was a seat available. Everything about this hotel was gorgeous, and nothing disappointed. I'll definitely stay again!

    Reviewed February 03, 2015
    10.0
    Exceptional
    Magdalene from Singapore
    Couple
    Twin Mountain View
    Stayed 1 night in October 2014

    perfect stay”

    lovely staff and big room

    stayed 1 night and it was great, staff were extremely helpful, room was huge, and onsen/spa was relaxing. the drinks in the evening/morning was nice, especially after visiting the onsen. will definitely stay here again.

    Reviewed October 12, 2014
    10.0
    Exceptional
    Greg from New Zealand
    Couple
    Twin Mountain View
    Stayed 1 night in September 2014

    Beautiful resort with great facilities”

    Happy hour, onsen, quiet

    We stayed for one night and were impressed with this resort. There is a free hotel shuttle that runs into town (the hotel is not walkable up the hill from Gora station) that drops you off at a gorgeous hotel with helpful staff. There is a happy hour between 4pm and 7pm where hotel guests have unlimited free alcoholic or nonalcoholic drinks and this was great. The onsen is clean and private and a relaxing experience. Loved it here.

    Reviewed September 21, 2014
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    Hyatt Regency Hakone Resort & Spa
    |Excellent 8.7
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    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • Hakone Kowakien Yunessun
    • Hakone Tozan Cable Car Kamigora Station is within 0.29 km