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Booking details
Cancellation
Change a booking
Special requests
COVID-19
Booking details
How can I get more information about the room or property's facility?
When do I get a confirmation email?
Where can I check my booking details and status?
Can you resend the booking voucher to me?
Can I add extra bed/baby cot in my room?
Does the hotel provide airport transfer?
Is breakfast included in the room rate?
Can I choose what type of bed I want?
I have not received my booking confirmation and cannot locate my booking online.
I would like to submit a "Best Price Guarantee" claim.
Cancellation
How can I cancel my booking?
Will I be charged if I cancel my booking?
How do I know if my booking was cancelled?
Where can I find the cancellation policy?
When will I get my refund?
Change a booking
I want to change my booking dates. How can I do this?
I want to change the name of the lead guest. How can I do this?
How do I shorten my stay?
Special requests
How can I make a special request?
How will I know if a special request is confirmed?
Can I request early check-in/late check-out?
Can I choose the type of bed I want, request a smoking or non-smoking room, or request an interconnecting room?
COVID-19
Can I make changes or cancel my booking due to COVID-19?
If I have booked accommodation through Agoda, how can I check my cancellation policy?
If I have booked a package through Agoda, how can I check my cancellation policy?