8.6

Excellent
/10
(195 reviews)See what guests said
Housekeeping2
Food & Dining1
Breakfast1
See map

8.5

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Camp Kigali Memorial 320 m
Ikaze Showroom 500 m
Union Trade Center 550 m
Rwanda Clothing Store 620 m
Tubahumurize Association 1.1 km
Caplaki Craft Village 1.3 km
Avenue du Commerce 1.4 km
Umutako Iwacu 2.1 km
Nyabugogo Mosque 2.2 km
Ivuka Arts Kigali 3.5 km
Kigali Serena Hotel
Standard - Bathroom Kigali Serena Hotel
Interior view Kigali Serena Hotel
Swimming pool [outdoor] Kigali Serena Hotel
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Removed from saved list
Free Wi-Fi

Kigali Serena Hotel

P.O BOX 7469, Kigali, Rwanda, Nyarugenge, Kigali, Rwanda, 250 - See map
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Sauna

Value for money7.5
Distance to city center5 km
Location rating8.5

Rooms available at Kigali Serena Hotel

Superior Room
Superior Room
...
  • Room size: 30 m²/323 ft²
  • Pool view
  • 2 single beds and 1 king be...
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Deluxe Room
...
  • Room size: 30 m²/323 ft²
  • Pool view
  • 2 single beds and 1 king be...
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Standard Double or Twin Room
...
  • Room size: 25 m²/269 ft²
  • Balcony/terrace
  • 2 single beds and 1 king be...
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Standard
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 2 single beds and 1 queen b...
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Junior Suite
...
  • Room size: 40 m²/431 ft²
  • 1 king bed
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Prime Rooms
...
  • Room size: 25 m²/269 ft²
  • 1 king bed or 2 single beds
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Executive Suite
...
  • Room size: 70 m²/753 ft²
  • 1 king bed
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Deluxe Room
...
  • Smoking allowed
  • Shower
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Deluxe Room
...
  • Smoking allowed
  • Shower
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Standard Room
...
  • Smoking allowed
  • Shower and bathtub
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Frequently asked questions

What time is check-in and check-out at Kigali Serena Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Kigali Serena Hotel?

Kigali Serena Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 50 RWF. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Kigali Serena Hotel has a car park that's close to the hotel. Parking is free for guests. If you're looking for an easy way to get around Kigali with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Kigali Serena Hotel?

Wake up to a great buffet breakfast at Kigali Serena Hotel.

What are my dining options at Kigali Serena Hotel?

Kigali Serena Hotel features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Kigali Serena Hotel?

Kigali Serena Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood
Property ranking|Compared to 284 Kigali properties
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Location score
8.5/10
Cleanliness score
8.9/10
Room comfort score
6.7/10
Value for money score
7.1/10
Better than
99
%
of Kigali properties
Better than
99
%
of Kigali properties
Better than
99
%
of Kigali properties
Better than
98
%
of Kigali properties
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Overall rating:

8.6

Excellent
195 reviews
Cleanliness
8.8
Facilities
9.1
Location
8.5
Read all reviews >
More about Kigali Serena Hotel

More about Kigali Serena Hotel

When visiting Kigali, you'll feel right at home at Kigali Serena Hotel, which offers quality accommodation and great service. The hotel lies 5 km from the city center and provides accessibility to important town facilities. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Kigali Serena Hotel offers impeccable service and all the essential amenities to invigorate travelers. Top features of the hotel include 24-hour room service, 24-hour front desk, express check-in/check-out, Wi-Fi in public areas, car park.

In addition, all guestrooms feature a variety of comforts. Many rooms even provide towels, internet access – wireless (complimentary), non smoking rooms, air conditioning, wake-up service to please the most discerning guest. Whether you're a fitness enthusiast or are just looking for a way to unwind after a hard day, you will be entertained by top-class recreational facilities such as fitness center, outdoor pool, spa. When you are looking for comfortable and convenient accommodations in Kigali, make Kigali Serena Hotel your home away from home.

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Most talked about facilities

Housekeeping

2 mentions

Food & Dining

1 mention

Breakfast

1 mention

View

1 mention

What they offer

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Food and dining

Breakfast options

American
Halal
Vegetarian
Full English/Irish
Gluten-free

Restaurants on site

The Milima restaurant
Cuisine:American, Indian, African
Menu:Buffet, A-la-carte

Property's guest policies

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Some helpful facts

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Reviews of Kigali Serena Hotel from real guests

Provided by verified guests of Agoda
8.3
/
10
Excellent
Cleanliness8.8
Facilities9.1
Location8.5
Room comfort and quality6.7
Service8.7
Value for money7.5
High score for Kigali
Rating
9+ Exceptional (3)
8-9 Excellent (2)
7-8 Very Good (1)
6-7 Good (2)
<6 Below Expectation (1)
Time of the year
Mar - May (2)
Jun - Aug (0)
Sep - Nov (2)
Dec - Feb (5)
All guests (19)
All room types
All languages

Show reviews that mention 

Showing 9 verified guest comments
7.6
Very good
Marwan from Kenya
Solo traveler
Deluxe Room
Stayed 1 night in December 2020

Very good”

Good but price is high

Reviewed December 13, 2020

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10.0
Exceptional
Yaron from Israel
Solo traveler
Standard
Stayed 1 night in September 2020

good hotel ”

we stayed in Serena 2 nights after spending night in the Raddison blue. bot hare good hotels but the Serena is more centraly located (but farther from airport) and looks fancier. room was very large and breakfast was standard but good. we also ete dinner in the hotel due to COVID cerfew. it was good western food but not exciting. would stay here again. price during off-season was good for what we got

Reviewed December 07, 2020

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8.8
Excellent
sue from Australia
Business traveler
Standard
Stayed 6 nights in April 2019

Superb Serena”

Loved the staff who were helpful, friendly and eager to please. Breakfast is delicious.

Reviewed April 10, 2019

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8.4
Excellent
Sumei from Singapore
Couple
Standard
Stayed 1 night in February 2019

Excellent”

We used the room for a day stay while waiting for our night flight. Room was clean, ample water was provided, checking in and out was easy.

Reviewed February 09, 2019

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10.0
Exceptional
stuart from Netherlands
Couple
Deluxe Room
Stayed 1 night in February 2017

Amazing service ”

First off the service is top notch. Amazingly attentive and friendly. The hotel is clean and the food at the restaurants is really good. We really enjoyed our stay here.

Reviewed February 09, 2017

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6.3
Good
Lisa from Malaysia
Couple
Standard
Stayed 3 nights in January 2015

overall ok but staff need to be trained friendly”

Food, location , convenience

It was overall good but staff need to be trained friendlier with smiles and more professional. Especially F&B service staff

Reviewed January 25, 2015

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9.7
Exceptional
Rob from South Africa
Business traveler
Standard
Stayed 1 night in December 2014

review”

the flow

Great!

Reviewed December 15, 2014

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5.7
Samir from Tunisia
Business traveler
Standard
Stayed 6 nights in May 2014

very poor”

friendly staff, cleaness, easy access

was poor because the room was very small with poor view and was very noisy. first time at serena was in 2012, I paid less for better room with nice view and balcony. I think I paid 10 times the value I should pay for that poor room.

Reviewed June 08, 2014

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6.4
Good
Peter from Denmark
Business traveler
Standard
Stayed 3 nights in November 2020

Godt beliggende og komfortabelt hotel”

Serena er et super komfortabelt i en overskuelig størrelse og med god rolig beliggenhed i Kigali. Personalet er venlige og serviceminded. Værelset (#541) var rigtig godt og virkede relativt nyrenoveret.

Reviewed November 06, 2020

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