Makati Shangri-La Manila Hotel
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 Makati Shangri-La Manila Hotel
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8.9
Excellent
14.1% this month
/10
(1431 reviews)See what guests said
See map
9.4
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
Parking
FREE
  • Conway's Bar10 m
  • Makati Downtown90 m
  • Glorietta110 m
  • Ayala Museum140 m
  • Greenbelt 4190 m
  • Landmark Department Store - Makati220 m
  • The Landmark Department Store230 m
  • Bibliarch Bookstore240 m
  • Filipinas Heritage Library250 m
  • Power Books270 m
  • Free Wi-Fi

    Makati Shangri-La Manila Hotel

    Ayala Avenue Corner Makati Avenue, Makati, Manila, Philippines, 1200 - See map
    "Precious and her colleagues in the hospitality club floor were so helpful with rebooking our flights since ours was cancelled due to a typhoon."
    SONIA - 17 September 2018
    Exceptional cleanliness
    9.1 rating for cleanliness
    Exceptional comfort
    9.1 room quality and comfort
    • 600 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Manila

    • Free Wi-Fi in all rooms!

    This property is in high demand!

    Booked 102 times for various dates | 11 travelers looked at this property within the last 36 hours for various dates

    Property ranking|Compared to 8,885 Manila properties
    See all rankings
    Location score
    9.4/10
    Service score
    9.1/10
    Cleanliness score
    9.1/10
    Room comfort score
    9.2/10
    Better than
    99
    %
    of Manila properties
    Better than
    99
    %
    of Manila properties
    Better than
    99
    %
    of Manila properties
    Better than
    99
    %
    of Manila properties
    Value for money8.1
    Location rating9.4
    Nearest airportNinoy Aquino International Airport (MNL)
    Distance to airport5.0 km

    Rooms available at Makati Shangri-La Manila Hotel

    9.1
    Exceptional
    Room comfort & quality
    Horizon Club Deluxe Twin Room
    Horizon Club Deluxe Twin Room
    ...
    • Room size: 38 m²/409 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Horizon Club Deluxe King Room
    Horizon Club Deluxe King Room
    ...
    • Room size: 38 m²/409 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Deluxe
    Deluxe
    ...
    • Room size: 44 m²/474 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Deluxe Suite
    Deluxe Suite
    ...
    • Room size: 74 m²/797 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Horizon Deluxe (Access to Horizon Club Lounge)
    Horizon Deluxe (Access to Horizon Club Lounge)
    ...
    • Room size: 44 m²/474 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Executive Room
    Executive Room
    ...
    • Room size: 56 m²/603 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Executive Room - Staycation Special Promo
    Executive Room - Staycation Special Promo
    ...
    • Room size: 56 m²/603 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Deluxe - Min. 7 nights
    Deluxe - Min. 7 nights
    ...
    • Room size: 44 m²/474 ft²
    • City view
    Enter dates to see prices
    Double Club Deluxe
    Double Club Deluxe
    ...
    • Room size: 44 m²/474 ft²
    Enter dates to see prices

    What people love about Makati Shangri-La Manila Hotel

    • 9.2
      Exceptional

      "Very good bar and entertainment band."

      Andrew

      |

      03 January 2019

    • 8.8
      Excellent

      "Memorable stay and excellent buffet."

      Rowena

      |

      12 November 2018

    • 8.0
      Very good
      Staff 

      "the courteous staff makes up for it."

      Danica M.

      |

      29 October 2018

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    More about Makati Shangri-La Manila Hotel

    More about Makati Shangri-La Manila Hotel

    10.0
    Exceptional

    "Exceptional services, amenities and facilities."

    TOLENTINO

    |

    04 January 2019

    An overview

    Show less

    What they offer

    9.6
    Exceptional
    Staff 

    "Staffs were friendly and accommodating."

    Michelle

    |

    19 November 2018

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Restaurants on site

    Circles Event Café
    Menu:A-la-carte
    Inagiku
    Cuisine:Japanese
    Menu:Buffet
    Shang Palace
    Cuisine:Cantonese
    Menu:Buffet
    Sage Bespoke Grill
    Menu:Buffet

    Nearby restaurants

    Filipino cuisine
    Filipino cuisine
    Vatel Restaurant Manila
    3.1 km Filipino, French, Mediterranean
    iBread
    4.9 km Filipino
    Hizon's Cakes & Pastries
    5.5 km Filipino
    Asian cuisine
    Asian cuisine
    Spices
    110 m Asian, Indian, Thai
    Pagstop Lounge
    240 m Asian
    Nihonbashi Tei
    930 m Asian, Japanese, Sushi
    Chinese cuisine
    Chinese cuisine
    Hap Chan Tea House
    3.6 km Chinese
    Joward's Hotpot and Seafoods Restaurant
    4.7 km Chinese, Seafood
    China Place
    4.8 km Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Makati Shangri-La Manila Hotel from real guests

    Overall rating
    8.9
    Excellent
    From 4912 reviews
    Provided by verified guests of
    Agoda Reviews (1431)Booking.com Reviews (1549)
    Rating via Agoda8.9
    /
    10
    Excellent
    14.1% this month
    Cleanliness9.1
    Facilities8.8
    Location9.4
    Room comfort and quality9.1
    Service9.1
    Value for money8.1
    High score for Manila
    Rating
    9+ Exceptional (477)
    8-9 Excellent (142)
    7-8 Very Good (109)
    6-7 Good (36)
    <6 Below Expectation (46)
    Time of the year
    Mar - May (206)
    Jun - Aug (187)
    Sep - Nov (160)
    Dec - Feb (257)
    All guests (1431)
    All room types
    All languages

    Show reviews that mention 

    Showing 810 verified guest comments
    12345
    6.8
    Good
    ENG from Singapore
    Solo traveler
    Superior
    Stayed 1 night in July 2019

    Poor communication ”

    Booked with breakfast for 2 with Agoda. I check in alone and was told to provide the other person info if she is going for breakfast next morning. When I register the other person info at counter the next morning was told to pay bcoz of accounting purpose.... if I already paid during my check in and why must I paid again?? This shows that the way they manage things are very poor especially a 5 star hotel

    Reviewed July 22, 2019
    8.0
    Excellent
    Han from South Korea
    Business traveler
    Executive Room
    Stayed 2 nights in June 2019

    Better hotels available for about same price”

    Great place to stay if you want to be next to shopping and central business district. My recommendation is stay away "The Peninsula". It's better in my opinion. Cleaner and better facilities.

    Reviewed June 07, 2019
    9.6
    Exceptional
    Shyr from Philippines
    Family with young children
    Superior
    Stayed 2 nights in April 2019

    Relaxing Staycation”

    We spent 3days and 2 nights here last holyweek and we had a very relaxed and quiet staycation. Our room was huge for a superior size. Good minibar selection. Complete amenities. However, we got a little hassled by the power interruption where in we were asked to sleep in a different room because there’s an on going maintenance. The pool was perfect the water temp was perfect the pool didn’t smell like chlorine, clean and not crowded. Valet service was fast. Just a recommendation for the management the rooms needs to be updated as it is kinda old especially the bathrooms.

    Reviewed April 23, 2019
    9.2
    Exceptional
    Chan from Singapore
    Solo traveler
    Executive Room
    Stayed 2 nights in February 2019

    Upmarket hotel in a fantastic Location for business or leisure travellers”

    The stay is comfortable and enjoyable. Can tell that it is a hot favourite among the locals and foreigners, travelling solo or in groups, to select Shangri La Hotel as a choice of stay in Manila. One needs to stay there to be able to understand the excellent service, the big and comfortable rooms, the wonderful facilities are all in one single place. Shopping belt is just a stone's throw away.

    Reviewed April 10, 2019
    9.6
    Exceptional
    rashdi from Philippines
    Family with young children
    Deluxe
    Stayed 2 nights in March 2019

    Fantastic! ”

    We had a great stay at Shangrila Hotel. The staff was courteous and very accommodating, making our stay more pleasant. They also serve good food, although its a bit pricey, as one would expect from a 5-star hotel. They also have a nice pool, and a wonderful gym. Over-all, 10!

    Reviewed March 31, 2019
    8.4
    Excellent
    Antonietta from Australia
    Couple
    Superior
    Stayed 2 nights in May 2019

    Good Location”

    The Shangri-La has a magnificent entrance and an excellent breakfast buffet. The hotel is well placed in central shopping area. The only criticism is that the guest rooms are a little old fashioned but still very comfortable. Thoroughly recommend the Lobster claws & tails buffet on Saturday night which was well worth the price.

    Reviewed May 21, 2019
    10.0
    Exceptional
    Maycelle from Philippines
    Group
    Superior
    Stayed 1 night in May 2019

    Exceptional”

    Smooth and Prompt Chexk In, very well attended by F.O. Thanks Ms Hannah. Room is Spacious and clean although a bit old And outdated. Great Selection of Breakfast items at Circles Cafe . Thanks also to Ms Belle for attending to our needs. Highly recommended

    Reviewed May 14, 2019
    5.2
    Lambert from Philippines
    Family with young children
    Deluxe
    Stayed 2 nights in March 2019

    Very Disappointing Experience”

    Very poor coordination with staff and officers handling the events (Ballroom) and Rooms. Staff are inefficient in handling guests and quite insensitive with the situation. They should further undergo training in Hotel Administration.

    Reviewed May 03, 2019
    9.6
    Exceptional
    anna from Philippines
    Couple
    Superior
    Stayed 1 night in November 2018

    best for staycation”

    best location. near the malls. lots of restaurants nearby. we tried sage restaurant and the food was great. staff of course were very polite and helpful. the breakfast was awesome. although the probiotic drink was expired. all in all. we had fun.

    Reviewed November 03, 2018
    10.0
    Exceptional
    BUMSUK from South Korea
    Business traveler
    Superior
    Stayed 2 nights in August 2018

    good”

    good

    Reviewed July 19, 2019
    6.0
    Jesse from Australia
    Couple
    Deluxe
    Stayed 3 nights in March 2019

    Dated and showers need a scrub”

    The staff are friendly enough - but the grout in the shower makes you feel like you can’t get clean - it’s actually kinda gross. The room they had us in was adjacent to a service door - staff come barrelling through it talking loudly at all hours with no regard for guests within proximity. The insulation between floors is sub par - it sounded like a family of elephants was staying above us.

    Reviewed March 20, 2019
    10.0
    Exceptional
    Paul from United Kingdom
    Solo traveler
    Deluxe
    Stayed 2 nights in May 2019

    Fantastic ”

    Best hotel in the area

    Reviewed May 15, 2019
    8.8
    Excellent
    Mary from Philippines
    Group
    Deluxe
    Stayed 1 night in November 2018

    Love their buffet”

    We love their buffet and gym. It's also close to shopping malls, just across the road.

    Reviewed May 15, 2019
    9.2
    Exceptional
    Graham from United Arab Emirates
    Solo traveler
    Stayed 4 nights in May 2019

    Great location and staff”

    Always enjoy my stay here best Hotel in Makati even if it is a little expensive

    Reviewed May 15, 2019
    9.2
    Exceptional
    LORNA from Philippines
    Family with young children
    Deluxe
    Stayed 2 nights in April 2019

    Best hotel ever!!!”

    I have tried some hotel in Manila and this hotel is by far the best one. Very relaxing and very comfortable. Super highly recommended and worth the price. I will definitely go back there

    Reviewed May 03, 2019
    10.0
    Exceptional
    Charlie from Philippines
    Couple
    Stayed 1 night in April 2019

    Excellent service”

    Staff are amazing, service is excellent specially Sir Jay of the Concierge’s team and Sir Udo of the f&b department. Thank you for making our wedding very memorable.

    Reviewed April 29, 2019
    8.0
    Excellent
    Gaylord from Philippines
    Family with young children
    Superior
    Stayed 2 nights in August 2018

    Gold but old”

    What makes this hotel great is the staff. They have the best people in the hotel industry. What’s not working for them really is the old carpet, furnitures, bathroom fixtures, etc. Pls be very careful when booking their rooms. Check the fine print for further taxes and charges. The base rate of rooms are cheap, but after the taxes and other charges included, it doesn’t come out as cheap anymore. And sometimes that doesn’t even come wih breakfast. So the final cost is just as expensive as the other hotels in the area, but they’re staff is still the best.

    Reviewed September 06, 2018
    9.6
    Exceptional
    ABDUL from Malaysia
    Family with young children
    Superior
    Stayed 1 night in August 2018

    Great Hotel”

    We had a great time in Makati Shangri-La. They allow us early check-in & extra an hour late check-out since our flight is at 5pm Special thanks to Ms Alexa who assist us for check-in and ensure we had a suitable room for our family of five. Location is great since it is a walking distance to shopping mall and easy to find food.

    Reviewed August 25, 2018

    Dear ABDUL, Thank you for taking the time to share your Makati Shangri-La, Manila experience with us. We are more than grateful for your kind appreciation towards our gestures of hospitality — and we agree, Alexa is truly an asset to have on our team! Your kind commendation certainly serve as a motivation for all of us to strive harder in achieving our goal of turning each moment memorable. If you're traveling in our area again soon, please don't hesitate to give us a call. All the best, Your Makati Shangri-La, Manila Family

    Responded August 29, 2018
    Makati Shangri-La Manila Hotel
    8.8
    Excellent
    anne from Philippines
    Family with young children
    Superior
    Stayed 1 night in June 2018

    Still a very satisfactory experience”

    The value of this hotel is still all about its location. Although the hotel could use more updating and the lobby chairs could use some replacements, it's still value for money. I wold still stay here if i have the chance.

    Reviewed July 19, 2018

    Thank you for sharing your Makati Shangri-La, Manila experience with us, Anne. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel that need updating. In taking great care of our hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We look forward to welcoming you back soon. Take care! All the best, Your Makati Shangri-La, Manila Family

    Responded July 26, 2018
    Makati Shangri-La Manila Hotel
    8.8
    Excellent
    Garrison from United States
    Business traveler
    Deluxe
    Stayed 1 night in December 2017

    Makati Shang”

    The Shangri-La is always pleasant, clean and well-run. I am not a great fan of the Makati Shang as there is never any place to sit in the lobby while you wait for friends, a car pick-up or just want to rest for a moment. The lobby is a big zero for convenience.... its a bit over-priced for what your are getting and getting into the hotel by car is a nightmare due to the torturous security procedures. But at least with the Shang - you know what your are getting... personally I only stay here when I can't find an alternative

    Reviewed February 28, 2018

    Dear Garrison, Thank you for sharing your experience during your stay at Makati Shangri-La, Manila. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcome you again at Makati Shangri-la, Manila. Sincerely, Your Makati Shangri-La, Manila Family

    Responded June 26, 2018
    Makati Shangri-La Manila Hotel
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    Makati Shangri-La Manila Hotel
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    • Exceptional location
    • Manila Bay
    • Ayala MRT Station is within 0.62 km