Mercure Kakadu Crocodile Hotel
Mercure Kakadu Crocodile Hotel
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"Rooms are comfortable"

Graeme

03 November 2017

Family - Queen And 2 Singles - Guestroom Mercure Kakadu Crocodile Hotel
Family - Queen And 2 Singles - Guestroom
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Lobby Mercure Kakadu Crocodile Hotel
Lobby
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Interior view Mercure Kakadu Crocodile Hotel
Interior view
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Interior view Mercure Kakadu Crocodile Hotel
Interior view
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See map Mercure Kakadu Crocodile Hotel
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Excellent
Location
8.1
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Mercure Kakadu Crocodile Hotel

Excellent location
Very good
From 120 reviewsSee what guests said
7.4
Recommended by 82% of guests
Value for money6.5
Location rating8.1
Has restaurantYes
  • Air conditioning

  • Daily housekeeping

  • Currency exchange

  • Bar

Room choices
7.8
Very good
Room comfort & quality
This property is in high demand!Last booked a few minutes ago
Courtyard Superior Family Room with 2 Single Beds
Courtyard Superior Family Room with 2 Single Beds
...
  • 33 m²/355 ft²
  • Shower and bathtub
  • 2 single beds
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Standard Queen and 1 Single bed
Standard Queen and 1 Single bed
...
  • 33 m²/355 ft²
  • Non-smoking
  • 1 single bed and 1 queen be...
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Courtyard Superior Family Room with 2 Single Beds (3 Adults)
Courtyard Superior Family Room with 2 Single Beds (3 Adults)
...
  • 33 m²/355 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
Courtyard Superior Family Room with 2 Single Beds (4 Adults)
Courtyard Superior Family Room with 2 Single Beds (4 Adults)
...
  • 33 m²/355 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
Superior Room with Two Double Beds with Garden View (3 Adults)
Superior Room with Two Double Beds with Garden View (3 Adults)
...
  • 33 m²/355 ft²
  • Shower and bathtub
  • 2 double beds
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Superior 2 Double
Superior 2 Double
...
  • 33 m²/355 ft²
  • Non-smoking
  • 2 double beds
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Superior 1 Queen and 1 Single
Superior 1 Queen and 1 Single
...
  • 33 m²/355 ft²
  • Non-smoking
  • 1 single bed and 1 queen be...
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Family - Queen And 2 Singles
Family - Queen And 2 Singles
...
  • 30 m²/323 ft²
  • Non-smoking
  • 2 single beds and 1 queen b...
Enter dates to see prices
Courtyard Superior 2 Double
Courtyard Superior 2 Double
...
  • 33 m²/355 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
Standard Room 2 Double Beds
Standard Room 2 Double Beds
...
  • Non-smoking
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More about Mercure Kakadu Crocodile Hotel

More about Mercure Kakadu Crocodile Hotel

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Real reviews from real guests

Agoda Reviews (120)Booking.com Reviews (714)
7.4
Cleanliness7.6
Facilities7.3
Location8.1
Room comfort and quality7.8
Service7.7
Value for money6.5
Provided by verified guests of Agoda
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Courtyard Superior 2 Double
Superior 1 Queen and 1 Single
Superior 2 Double
Family - Queen And 2 Singles
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Showing 97 verified guest comments
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6.0
TERRY from Australia
Couple
Standard Queen and 1 Single bed
Stayed 2 nights in July 2018
Dated. Needs more maintenance.”
Comfortable bed. Breakfast good. Wifi slow. Pool uninviting
Reviewed July 26, 2018
9.6
Exceptional
Wei from Singapore
Group
Superior 2 Double
Stayed 2 nights in June 2018
Great hotel”
Clean accommodation, centrally located. Great restaurant with excellent food options.
Reviewed June 17, 2018
8.4
Excellent
Kai from Singapore
Couple
Superior 1 Queen and 1 Single
Stayed 3 nights in May 2018
Good location, aged property but well-maintained”
Considering the lack of accommodation options in Kakadu National Park, Croc Hotel is one of the best in terms of location. Staff were very friendly and we felt welcomed. Swimming pool is the smallest one we have seen in Kakadu, which is a shame.
Reviewed June 01, 2018
10.0
Exceptional
Foong from Australia
Family with young children
Superior 2 Double
Stayed 2 nights in July 2017
nice hotel and service was great . ”
Breakfast was the highlight for my boys. The place is clean and the staff there are very helpful and friendly.
Reviewed May 12, 2018
Dear Foong, Thanks for the wonderful review of our hotel following your recent stay. It is really pleasing to hear you had such a great experience while staying with us out here in the world heritage national park. We look forward to welcoming you back sometime. Sincerely, Richard McArthur General Manager
Responded May 19, 2018
Mercure Kakadu Crocodile Hotel
4.0
angus from United Kingdom
Solo traveler
Superior 1 Queen and 1 Single
Stayed 2 nights in April 2018
Acceptable”
No remote for tv Unable to get into reception before 6 No clean towels No room maid service No lift or portage for luggage Waited in excess of an hour for meal and then another for dessert Untidy and dated needs some upkeep
Reviewed April 08, 2018
Dear angus, Thanks for taking the time to provide feedback on your recent stay. I am sorry to hear there were a few issues which should have been easily resolved as we do provide remote controls, room maid service and assistance with luggage. We appreciate your feedback which I will share with the team as we are always looking at ways to be able to improve on what we do to ensure the best possible experience. Thanks again and I hope you enjoyed the rest of your travels. Regards, Richard McArthur General Manager
Responded April 29, 2018
Mercure Kakadu Crocodile Hotel
6.8
Good
Chua from Singapore
Couple
Standard Queen and 1 Single bed
Stayed 1 night in October 2017
Good”
A bit run down and some reno going on so maybe those going there now might enjoy some of the facility
Reviewed December 12, 2017
Dear Chua, Thanks for your recent feedback. It is pleasing to see that most of your stay was positive and we acknowledge your comments regarding the age of the property. In regards to the rooms whilst there are no immediate plans for refurbishment, we do have some plans for the overall improvement of the property planned in the coming year so we hope to be able to welcome you back sometime to show these off to you. Thanks again, Richard McArthur General Manager
Responded December 15, 2017
Mercure Kakadu Crocodile Hotel
8.0
Excellent
Graeme
Solo traveler
Standard Queen and 1 Single bed
Stayed 2 nights in October 2017
Great location meals not quite up to it”
Kakadu is a great location. Rooms are comfortable....the internet is not good enough. The food was OK but there is a limited lunch menu.
Reviewed November 03, 2017
Thank you for reviewing our hotel on Agoda. It is pleasing that you have enjoyed most aspects of your stay. It is disappointing that we have not met expectations with your dining experiences. I hope you enjoyed the remainder of your travels. Kind regards, Richard McArthur General Manager
Responded November 24, 2017
Mercure Kakadu Crocodile Hotel
7.6
Very good
Leigh from Australia
Couple
Superior 1 Queen and 1 Single
Stayed 3 nights in October 2017
Two days in Kakadu ”
This resort is an easy three hour drive from Darwin airport. A very large resort with very professional staff. Pool great but small, restaurant is wonderful the food was amazing considering the number of guest they have. You do need to book dinner . It has a little visage nearby which has a supermarket. I would recommend this resort.
Reviewed October 29, 2017
Dear Leigh, Thank you for reviewing our hotel on Agoda. It is pleasing that you have enjoyed your stay, in particular that the food in the restaurant was amazing. I hope you enjoyed the remainder of your travels. Kind regards, Richard McArthur General Manager
Responded November 24, 2017
Mercure Kakadu Crocodile Hotel
6.8
Good
Kayti from United Kingdom
Business traveler
Standard Queen and 1 Single bed
Stayed 2 nights in October 2017
Jabiru - the only place to stay”
There is really only one place to stay in Jabiru, the facilities are fine and the rooms are spacious and comfortable. The buffet breakfast is a bit ad hoc with various machines not working but it provides a great start to the day as it opens at six am. The reception staff were helpful apart from the check in process which did not provide us with enough information and also held my safety 'deposit' long after we left.
Reviewed October 14, 2017
Dear Kayti, Thank you for reviewing our hotel on Agoda. It is pleasing that you have enjoyed most aspects of your stay. Please accept my sincere apologies that your check-in experience was not as welcoming as it should have been, I have shared this with the front office team to ensure we better serve our guests in the future. I acknowledge that we had been experiencing difficulty with our coffee machine, however we are confident the recent servicing of it has rectified the issue. I hope this did not impact your stay too much. Kind regards, Richard McArthur General Manager
Responded November 24, 2017
Mercure Kakadu Crocodile Hotel
2.0
victoria from Australia
Couple
Superior 2 Double
Stayed 2 nights in October 2017
Dirty, unfriendly,grotty and expensive.”
Rooms were REALLY run down. Whole property was dirty and dusty. Very expensive for such a place. Only good thing was the aircon worked really well which was good as the fan was noisy to have turned on.
Reviewed October 08, 2017
Dear Victoria, Thank you for reviewing our hotel on Agoda. It is disappointing that we have not met expectations during your stay. Our goal is to provide a clean & comfortable base to explore such a beautiful part of the world, so I am sorry that we have let you down on this occasion. I hope you enjoyed the remainder of your travels. Kind regards, Richard McArthur General Manager
Responded November 24, 2017
Mercure Kakadu Crocodile Hotel
8.4
Excellent
ben from Australia
Solo traveler
Standard Queen and 1 Single bed
Stayed 1 night in September 2017
Excellent”
Nice hotel. Great buffet on Saturday night. Friendly staff
Reviewed October 07, 2017
Dear Ben, Thank you for reviewing our hotel on Agoda. It is pleasing that you have enjoyed your stay, in particular the buffet in the restaurant, and the friendly staff. I hope you enjoyed the remainder of your travels. Kind regards, Richard McArthur General Manager
Responded November 24, 2017
Mercure Kakadu Crocodile Hotel
6.8
Good
Julie-Ann from Australia
Group
Superior 2 Double
Stayed 1 night in August 2017
Average ”
After reading the reviews I was expecting better than it was. The room was ok - the bathroom below average. Asked a waiter in the restaurant about room service to be told you can eat here once we are open otherwise there can be an hour and a half wait for room service. He was also quite rude. We were also disappointed that after talking to reception at two different times and two different staff about our plans to go Ubirr at 0700 am not once did they tell us that it didn't open until 0830 and that there were locked gates at the entrance. Either they didn't have local knowledge or they just didn't bother to tell us this information. Little things added together has affected my rating.
Reviewed September 04, 2017
Dear Julie-Ann, Thank you for reviewing our hotel on Agoda. It is disappointing that we have not met expectations in a number of aspects of your stay. Your experience in the restaurant is most concerning, as we strive to provide our guests with friendly & memorable service. I am sorry that the information on Ubirr was not clearly communicated by the front office team, I hope this did not impact your stay too much. Kind regards, Richard McArthur General Manager
Responded November 24, 2017
Mercure Kakadu Crocodile Hotel
8.0
Excellent
Gertrud from United States
Couple
Courtyard Superior 2 Double
Stayed 3 nights in June 2017
Very good”
Simple, but nice hotel in a spectacular surrounding. The food in the restaurant is good, although a little pricey. The staff is very friendly and helpful. Bathrooms could do with some updating.
Reviewed July 04, 2017
6.4
Good
Peter from Canada
Couple
Superior 1 Queen and 1 Single
Stayed 3 nights in April 2017
Good hotel except for moldy carpet.”
All rooms have carpeting which, with high humidity and during the wet season, means a mildewy smell and feel throughout the hotel. Ugh.
Reviewed April 19, 2017
10.0
Exceptional
Shirley from Australia
Couple
Standard Queen and 1 Single bed
Stayed 1 night in November 2016
Luxury in the bush”
I love that the hotel is owned by the traditional owners of the country first and foremost. I also love the quirkiness of the shape of the hotel from the air looking like a crocodile. Booking was easy, we were upgraded at check in, the room and hotel were attractive (including the art gallery) and very comfortable. We had a refreshing swim in the pool and walk alongside attractive gardens and pools. The staff provided us with helpful information and we booked a fabulous Yellow Waters cruise in the morning. The gift shop had a great range of souvenirs at good prices. We didn't use the restaurant although it looked good. The only minor improvement might be having a lift to take guests up to the first floor. Despite this the staff offered to help take luggage up the stairs.
Reviewed December 05, 2016
7.2
Very good
Lasse from Denmark
Couple
Superior 2 Double
Stayed 1 night in September 2016
Ok”
Was ok, but nothing special. Good for an overnight stay on your journey through Kakadu.
Reviewed October 12, 2016
8.0
Excellent
Paul from Australia
Business traveler
Superior 2 Double
Stayed 1 night in October 2016
Crocodile fun”
Great all round!
Reviewed October 12, 2016
9.6
Exceptional
Barbara from Australia
Solo traveler
Courtyard Superior 2 Double
Stayed 5 nights in August 2016
Helpful staff, great facilities.”
My room on the ground floor was well appointed with everything that I needed. Reception staff were most helpful in arranging tours for me; even to the extent where the young reception manager took me in his free time to the river - a 40 min drive away - to enjoy a cruise as I had no vehicle. That to me was above and beyond.... The restaurant serves delicious meals, especially the ginga (crocodile) wontons. Most happy with my stay.
Reviewed September 04, 2016
Dear Barbara, Thank you for your review on Agoda. It is very pleasing to hear you enjoyed your stay, in particular the service you experience from the reception team. I hope you enjoyed the remainder of your travels. Kind regards, Richard McArthur General Manager
Responded November 24, 2017
Mercure Kakadu Crocodile Hotel
6.8
Good
Kathryn from Australia
Business traveler
Superior 1 Queen and 1 Single
Stayed 4 nights in April 2016
Working in Jabiru”
Always OK but a bit overpriced
Reviewed August 10, 2016
9.2
Exceptional
Zoe from Australia
Couple
Courtyard Superior 2 Double
Stayed 2 nights in June 2016
Great experience!”
A ++
Reviewed June 19, 2016
12345
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