Mercure Melbourne Albert Park
Mercure Melbourne Albert Park
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"The location, facilities and cleanliness were excellent."

Jan

17 April 2018

King or Twin Lake View Room - Bed Mercure Melbourne Albert Park
King or Twin Lake View Room - Bed
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Lobby Mercure Melbourne Albert Park
Lobby
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Lobby Mercure Melbourne Albert Park
Lobby
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Interior view Mercure Melbourne Albert Park
Interior view
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Very good
Location
7.9
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Mercure Melbourne Albert Park

Very good location
See what's nearby
Very good
From 177 reviewsSee what guests said
7.9
Recommended by 81% of guests
Value for money7.8
Distance to city center3.8 KM
Location rating7.9
Nearest airportEssendon Airport (MEB)
Distance to airport15.8 km
Has restaurantYes
  • Airport transfer

  • Hot tub

  • Currency exchange

  • Sauna

Room choices
8.1
Excellent
Room comfort & quality
King or Twin Lake View Room
King or Twin Lake View Room
...
  • Lake view
  • 30 m²/323 ft²
  • 1 king bed or 2 single beds
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Privilege Lake View
Privilege Lake View
...
  • Lake view
  • 30 m²/323 ft²
  • 1 king bed
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Premium 2 Queen Beds
Premium 2 Queen Beds
...
  • City view
  • 30 m²/323 ft²
  • 2 queen beds
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King or Twin Room
King or Twin Room
...
  • City view
  • 30 m²/323 ft²
  • 1 king bed or 2 single beds
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Premium Room 1 King Bed
Premium Room 1 King Bed
...
  • 30 m²/323 ft²
  • Non-smoking
  • 1 king bed
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Premium Twin Room
Premium Twin Room
...
  • 30 m²/323 ft²
  • Non-smoking
  • 2 king beds
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Standard Room Mercure Room
Standard Room Mercure Room
...
  • Non-smoking
  • Shower
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Superior Room 1 King Bed Lake View
Superior Room 1 King Bed Lake View
...
  • Non-smoking
  • Shower
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Classic Room with 2 Queen Beds
Classic Room with 2 Queen Beds
...
  • Shower
  • Kitchenette
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Classic Twin
Classic Twin
...
  • Shower
  • Kitchenette
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More about Mercure Melbourne Albert Park

More about Mercure Melbourne Albert Park

"Room was elegant, clean and staff were extremely accommodati..."

Reviewed 29 August 2017

Quoc H. from Australia

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Business traveler

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Australian cuisine
Australian cuisine
Windows Restaurant
30 m Australian, Gluten Free
Espresso Riviera
290 m Australian
Village Melbourne
300 m Australian, Bar, Brew Pub
Asian cuisine
Asian cuisine
The Little Pho Cafe
400 m Asian, Cafe, Vegetarian
Myeong Ga Madang
640 m Asian, Korean
Six Degrees Cafe
1.1 km Asian
Gluten Free
Gluten Free
Da Noi
1.6 km Gluten Free, Italian, Mediterranean
Ecco
1.6 km Gluten Free, Italian, Pizza
Fiesta Mexican Restaurant
1.7 km Gluten Free, Mexican

What they offer

"Room is so nice and hotel facilities are great."

Pitipong from Thailand

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Solo traveler
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (177)Booking.com Reviews (2750)
7.9
Cleanliness8.0
Facilities7.8
Location7.9
Room comfort and quality8.1
Service8.1
Value for money7.8
Provided by verified guests of Agoda
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Room type
King or Twin Lake View Room
King or Twin Room
Premium 2 Queen Beds
Privilege Lake View
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Showing 129 verified guest comments
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8.8
Excellent
Karen from Australia
Couple
Privilege Lake View
Stayed 3 nights in August 2018
Excellent”
Loved the hotel and its close position to Albert Lake.
Reviewed September 08, 2018
8.4
Excellent
Lingqian from Australia
Solo traveler
King or Twin Room
Stayed 1 night in May 2018
Won't come back”
I stayed in this hotel on a Sunday night by myself. The overnight stay is ok but around 9am on the following morning when I was getting myself changed, a male staff used his key card and opened my door without knocking, asking me if I requested anything... I was shocked... I said NO... Not sure what would have happened if I was not awake/ I was taking shower/ I was away... This is my first time staying here and will be a once in a lifetime experience. I have to admit that the atrium is good; the room size is decent; the sound proof is not bad at this price (so I give 3 out of 10)but I'm paranoid and do not want to experience any thrill like this. If any one doesn't mind this then it will be a 10 out of 10 hotel.
Reviewed May 14, 2018
7.2
Very good
Lissa from Australia
Family with teens
Premium Twin Room
Stayed 1 night in April 2018
Very good”
Bathroom needs a very thorough scrub or even upgrade. The room in general was good
Reviewed May 03, 2018
4.4
Sunghun from Australia
Couple
Premium 2 Queen Beds
Stayed 1 night in April 2018
Hard to contact”
very hard to contact reception They took money from my account for no reason by their mistake. if i didn't find i would lose money
Reviewed April 28, 2018
10.0
Exceptional
Jan from Australia
Solo traveler
King or Twin Room
Stayed 2 nights in April 2018
Prime Location”
The hotel was amazing and the staff were friendly in welcoming me even though I had a very late check in. The room was huge and always courteous housekeeping.
Reviewed April 17, 2018
10.0
Exceptional
Jan from Australia
Solo traveler
King or Twin Room
Stayed 1 night in April 2018
Extended stay”
I extended my stay as I believe the value for money for the excellent service and location was worth it.
Reviewed April 17, 2018
10.0
Exceptional
Jan from Australia
Solo traveler
King or Twin Room
Stayed 2 nights in April 2018
Excellent Service”
The location, facilities and cleanliness were excellent. Especially to the concierge staff for helping me out especially Rhett. It was really worth it to stay in the hotel.
Reviewed April 17, 2018
4.4
Blake from Australia
Group
King or Twin Room
Stayed 4 nights in March 2018
Supply and Demand goldmine for Pullman Hotels”
Recently stayed for the F1 Grand Prix. Naturally the rate skyrocketed, however the room and cleanliness of the hotel was appalling. Mould ridden bathroom with broken taps and next to zero water pressure. Corridor hallways dirty for days. Decor that appears to be 20 years old+. Room service neglected to replace towels. Robbery at $400+ p/night for a twin room. Absolute extortion.
Reviewed March 27, 2018
10.0
Exceptional
deidre from Australia
Couple
King or Twin Room
Stayed 1 night in March 2018
Pleasant staff, clean, quiet accommodation”
Staff were helpful explaining/directing us to the $20 parking offered. Room was walking distance to the tram. Room was very quiet. Clean. 11am checkout was a bonus. Recommend.
Reviewed March 18, 2018
6.4
Good
Joanne from Australia
Family with teens
King or Twin Room
Stayed 2 nights in February 2018
Great service but rooms noisy”
We were impressed with the excellent concierge service and good food quality. Enjoyed the indoor pool. Despite asking for a quiet room due my daughter's chronic illness, we were given a room near Queens Rd which was very noisy. Renovations on the floor above also added to the discomfort. The trade off was being close to specialists on St Kilda Rd, and the Lake for walks.
Reviewed February 17, 2018
4.4
Colleen from Australia
Couple
Privilege Lake View
Stayed 5 nights in January 2018
Deceptive, Disorganised, Disappointing.”
This isn't a bad hotel. It's not dangerous, unclean or badly outdated. It would be fine if it were simply meant for a brief stay before moving on. That wasn't the case with us, though, as we booked 6 nights in this cardboard facade located 2 kilometres and a labyrinth of streets and trams away from the city itself. Why does it say its location is central? Central to what? The golf course our high end room had a view of? To get to the tram, which means to get "anywhere", is a hike up to St. Kilda road. Every-Time you want ... anything. The hotel's restaurant has next to nothing on it. Facilities: No air conditioning; 1970's era sepia yellow air conditioning unit for show (4 star hotel?) Staff: Profoundly aloof and uncaring. My wife nearly suffered heat stroke in the 40c heat and they wouldn't send a hotel shuttle from a block away. On checkout, couldn't understand staff english. Location: They lie on the website and claim it's central. They even use another hotels pictures.
Reviewed January 16, 2018
10.0
Exceptional
Shanshan from Australia
Couple
King or Twin Room
Stayed 1 night in December 2017
Room small but comfy”
This was our 2nd time book this hotel, room was and tidy. There is a park opposite of the hotel. It's also just beside the princes highway which convenient to go to airport or city.
Reviewed January 03, 2018
6.4
Good
Lestari from Indonesia
Couple
King or Twin Room
Stayed 1 night in December 2017
Nice hotel with good facility and nice park in front of the hotel”
Nice hotel with gym, indoor pool and suana. Staffs are very helpful. No free wifi is provided in the hotel room unless the reception sign you up to be their member. Parking is expensive $32 per night or $64 per day for vallet (so you could go in and out anytime). We could not find free on street parking around the hotel during our stay. Better catch tram to go to city or hire the car from hertz near the hotel if you need car when you stay here.
Reviewed January 03, 2018
8.8
Excellent
Teera from Thailand
Couple
King or Twin Room
Stayed 1 night in December 2017
A pleasant stay ”
The hotel receptionist was nice and friendly when we checked in before noon. The room was clean, comfortable bed. Great location.
Reviewed December 29, 2017
9.6
Exceptional
Carly from Australia
Couple
King or Twin Room
Stayed 1 night in December 2017
Affordable luxury”
We were lucky to get a discounted room rate. The room was clean, luxurious and just what we needed for a city stay. Our only down side was that our room is sometimes used as an adjoining family room and we could hear all our neighbour’s noises through the adjoining door. But all in all, it was a great stay.
Reviewed December 28, 2017
4.8
David from Australia
Couple
King or Twin Room
Stayed 1 night in December 2017
Acceptable”
We were put into smoke filled rooms. Upon lodging a complaint and requesting to be relocated which took at least 2 follow ups and having to collect the new room access key from reception due to lack of service or care by the front line reception staff. The response from the front line staff to my suggestion that staff need to inspect rooms and deodorise if necessary before checking guest in was they cannot stop guest from smoking in the rooms. Hardly the type of response I expect from this type of hotel.
Reviewed December 23, 2017
8.8
Excellent
Ponlaphat from Thailand
Solo traveler
King or Twin Room
Stayed 2 nights in August 2017
Just book again after 2 nights stay”
This is my extend night after 2 nights stay. This answer everything already that the hotel is very good.
Reviewed November 21, 2017
8.8
Excellent
Ponlaphat from Thailand
Solo traveler
King or Twin Room
Stayed 1 night in August 2017
Impressive!!!”
Nothing to say much but awesome. Room is so nice and hotel facilities are great.
Reviewed November 21, 2017
4.8
Michael from Australia
Business traveler
King or Twin Room
Stayed 1 night in August 2017
Rooms very tired needs an upgrade”
Rooms need upgrade very run down
Reviewed September 13, 2017
Dear Michael, Thank you kindly for your review. We sincerely appreciate you sharing your feedback about your stay and apologise that you were disappointed with the room. Your feedback is extremely important as it allows us to continually monitor and improve the products and service that we offer to our guests. Thank you for choosing to stay with us and we hope to welcome you back again soon. Kind regards, Mr Llewellyn Wyeth General Manager
Responded September 14, 2017
Mercure Melbourne Albert Park
8.4
Excellent
Quoc from Australia
Business traveler
King or Twin Room
Stayed 4 nights in June 2017
Had a nice and pleasant stay”
Booked this place for a conference (i.e. Fast Forward Summit 2017) and it certainly did the job. Room was elegant, clean and staff were extremely accommodating. Only thing I would suggest is to renovate the showers as they're a little old.. Thank you Mercure team!
Reviewed August 29, 2017
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