Mercure Pattaya Ocean Resort

Mercure Pattaya Ocean Resort

463/100 Moo 9, Nongprue, Banglamung, Chonburi, Pattaya Beach Road, Pattaya, Thailand, 20150
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Superior Twin Mercure Pattaya Ocean Resort
Superior Twin
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    Lobby Mercure Pattaya Ocean Resort
    Lobby Mercure Pattaya Ocean Resort
    Swimming pool [outdoor] Mercure Pattaya Ocean Resort
    Superior Twin Mercure Pattaya Ocean Resort
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    Exterior view Mercure Pattaya Ocean Resort

    Guest reviews

    8.0
    Excellent
    /10
    (2495 reviews)See what guests said
    8.3
    Excellent cleanliness
    Recommended by 86% of guests

    Property highlights

    • Airport transfer

    • 300 meters to the beach

    • Located in heart of Pattaya

    • Free Wi-Fi in all rooms!

    This property is in high demand!Booked 21 times since yesterday
    Excellent
    Location
    8.2
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Pic Kitchen40 m
  • Avarin Spa190 m
  • O Tattoo200 m
  • Soi 6 Corner Bar200 m
  • Tiffany's Show Pattaya210 m
  • Pensri Bar‎230 m
  • Art in Paradise250 m
  • Art in Paradise Museum260 m
  • View Spa270 m
  • Tuxedo Illusion Hall270 m
  • Value for money7.8
    Distance to city center2 km
    Location rating8.2
    Nearest airportU-Tapao International Airport (UTP)
    Distance to airport32.3 km
    Select your room
    8.1
    Excellent
    Room comfort & quality
    Superior Twin
    Superior Twin
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 2 single beds
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    Suite Ocean View King Bed
    Suite Ocean View King Bed
    ...
    • Room size: 35 m²/377 ft²
    • Ocean view
    • 1 double bed
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    Superior King Room
    Superior King Room
    ...
    • Room size: 26 m²/280 ft²
    • Balcony/terrace
    • 1 king bed
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    Superior Ocean View King
    Superior Ocean View King
    ...
    • Room size: 26 m²/280 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Deluxe Ocean View King Room
    Deluxe Ocean View King Room
    ...
    • Room size: 26 m²/280 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Suite with Ocean View (3 Adults)
    Suite with Ocean View (3 Adults)
    ...
    • Room size: 35 m²/377 ft²
    • Balcony/terrace
    • 1 super king bed
    Enter dates to see prices
    Deluxe Twin Room with Ocean View
    Deluxe Twin Room with Ocean View
    ...
    • Room size: 26 m²/280 ft²
    • Balcony/terrace
    • 2 single beds
    Enter dates to see prices
    Deluxe Twin Room with Ocean View (3 Adults)
    Deluxe Twin Room with Ocean View (3 Adults)
    ...
    • Room size: 26 m²/280 ft²
    • Balcony/terrace
    • 2 single beds
    Enter dates to see prices
    Deluxe King Room with Ocean View (3 Adults)
    Deluxe King Room with Ocean View (3 Adults)
    ...
    • Room size: 26 m²/280 ft²
    • Balcony/terrace
    • 1 super king bed
    Enter dates to see prices
    Superior King Room (3 Adults)
    Superior King Room (3 Adults)
    ...
    • Room size: 26 m²/280 ft²
    • Balcony/terrace
    • 1 super king bed
    Enter dates to see prices
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    More about Mercure Pattaya Ocean Resort

    More about Mercure Pattaya Ocean Resort

    An overview

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    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    Thai cuisine
    Thai cuisine
    Scandinavia Beach Club
    450 m Thai
    Krua Nha Bann
    470 m Thai
    Supnay Northern Lanna Cuisine
    950 m Thai
    British cuisine
    British cuisine
    The Scubar
    1.1 km British, International, Seafood
    This Take Away
    1.3 km British, Thai
    Jolly Friar
    2.1 km British, European, Seafood
    Asian cuisine
    Asian cuisine
    Caravan
    160 m Asian, Central Asian, Eastern European
    Oishi Ramen
    340 m Asian, Japanese, Soups
    Mantra Restaurant & Bar
    350 m Asian, Chinese, European

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (2495)Booking.com Reviews (1759)
    8.0
    /
    10
    Cleanliness8.3
    Facilities8.0
    Location8.2
    Room comfort and quality8.1
    Service8.1
    Value for money7.8
    Provided by verified guests of Agoda
    All languages
    All guests (2495)
    All room types

    Show reviews that mention 

    Showing 1644 verified guest comments
    12345
    10.0
    Exceptional
    Thang from Vietnam
    Business traveler
    Superior Ocean View King
    Stayed 1 night in February 2019
    Perfect”
    Perfect
    Reviewed March 04, 2019
    Dear Valued Guest Thank you for taking out time for writing your kind words and rewarding us top scores for your recent stay experience. It is pleasure to know that you perceived the hotel facilities up to your expectations and enjoyed overall stay. Thank you for your great endorsement and we will be delighted to see you on your next visit at the property. Sincerely Vikrant Chauhan Operations Manager
    Responded March 11, 2019
    Mercure Pattaya Ocean Resort
    8.0
    Excellent
    Ian from Australia
    Solo traveler
    Superior King Room
    Stayed 3 nights in October 2018
    Great Place”
    This hotel was a bit pricey, but lose to everything and is what you would expect from Mecure. You wont be disappointed.
    Reviewed March 03, 2019
    Dear Valued Guest Thank you for writing your valuable experience regarding recent stay and I am pleased to learn that we able to live up to your expectations in all aspects of your stay. It is our pleasure to receive such nice comments and we will continue to deliver same service in future. Thank you and I am sure you will plan another visit of the property. Sincerely Vikrant Chauhan Operations Manager
    Responded March 11, 2019
    Mercure Pattaya Ocean Resort
    8.0
    Excellent
    sumaya from South Africa
    Couple
    Deluxe Ocean View King Room
    Stayed 8 nights in December 2018
    Good location ”
    The hotel was situated next to one of the newest malls in the area which is walking distance. The hotel is situated in the upper market of Pattaya and the sea view room was amazing. The staff was really helpful and spoke good english. The only issue was that our room at night got a bad smell, we did notify reception who sent someone to come spray the room however it was temporary. The smell would last for about an hour at night and then go away. However the room overall was good as well as the hotel. If we required something for reception they were always helpful and prompt
    Reviewed January 10, 2019
    Dear Valued Guest Thank you for choosing us as your choice of hotel and giving the opportunity to serve you. It is great feeling to know that you had a satisfactory stay and overall services met with your expectations, especially prompt and responsive reception team looked after you very well. Thank you once again and we will be pleased to welcome you again in near future. Sincerely Vikrant Chauhan Operations Manager
    Responded January 13, 2019
    Mercure Pattaya Ocean Resort
    9.2
    Exceptional
    Adam from New Zealand
    Family with young children
    Superior Twin
    Stayed 7 nights in February 2019
    Great quiet hotel ”
    Overall great stay the waterpark is decent enough for kids and opposite terminal 21 shopping mall
    Reviewed February 27, 2019
    Dear Valued Guest Thank you for taking out time for sharing your wonderful feedback. I am pleased to know that your overall stay was satisfactory one and location was convenient to travel around. Thank you once again and we will be pleased to welcome you in future. Sincerely Vikrant Chauhan Operations Manager
    Responded March 11, 2019
    Mercure Pattaya Ocean Resort
    8.4
    Excellent
    Oapboon from Thailand
    Family with young children
    Superior King Room
    Stayed 2 nights in September 2018
    Good location but not ok with breakfast ”
    We were here for 2 nights with 7 years old child. The main reason to stay here was the kid’s pool and water slide. It was great! Location is right in the heart of pattaya. You can walk everywhere and mini songtaw bus around. Staffs were friendly and very nice. But personally management is the problem. Started with staffs by the pool in the morning shift. Around 10 Am, staffs were not quite ready. There were many people by the pool but only one server which she does everything from servings, making cocktails and running back and forth between bar and pool area. I felt bad for her. That made service very slow.. I think they better put more staffs on the floor for this. For the room, it was quite nice for the price we paid. Clean and the bed was super soft and comfy. Noted : if you call for ice they will charged to 60 baths. But you can get ice for free if you go down to fifth floor yourself. Breakfast was just breakfast.... it was ok but not excellent. You got your eggs stations. Noodles with meat balls. Fruits, pastry, some Thai dishes, Chinese buns. Quality was three stars. BUT... the worst was.... I accidentally broke a glass in my room. And I got charged for 100 baht. It’s ridiculous! I don’t mind paying but the fact that it’s unfair because I didn’t brake a glass on purposed. It’s such a bad experience in the hotel like this. I would give over all for this three stars.
    Reviewed September 23, 2018
    8.0
    Excellent
    Chatchada from Thailand
    Solo traveler
    Superior Ocean View King
    Stayed 1 night in February 2019
    Very good”
    Good location, Good Swimming pool. Really enjoy stay there.
    Reviewed March 02, 2019
    Dear Valued Guest Thank you for writing your comments about recent stay at the property and it was nice to read that you liked our hotel facilities such as swimming pool and location was suitable for your stay. I am glad that you enjoyed the holiday and I will look forward to welcome you again. Sincerely Vikrant Chauhan Operations Manager
    Responded March 11, 2019
    Mercure Pattaya Ocean Resort
    9.2
    Exceptional
    Pawel from Australia
    Family with young children
    Superior Ocean View King
    Stayed 5 nights in July 2018
    Great hotel for family with kids”
    However - do not order any food by the pool. On two occasions we ordered chips with cheese and took almost an hour to arrive the first time we ordered, then almost two hours the second time we ordered on the next day (lesson learned on the second order). It is reasonable to assume we never ordered any more food at the hotel again.
    Reviewed August 14, 2018
    Dear Valued Guest Thank you for the great recommendation and allowing us to serve you during your stay. I have addressed the issue with concerned manager to take corrective measure to improve the service and your feedback has been taken very seriously in order to prevent such cases in future. I can ensure you that this is truly an exception of our standards and rest assured you will experience the good changes by yourself on your next visit at the property. Thank you once again for sharing your kind words and I hope we will have an opportunity to serve you in future. Sincerely Vikrant Chauhan Operations Manager
    Responded August 24, 2018
    Mercure Pattaya Ocean Resort
    8.4
    Excellent
    Mr.Tiamyod from Thailand
    Solo traveler
    Superior King Room
    Stayed 1 night in August 2018
    Clean room but noise in lift, reception and restaurant ”
    I get room floor 11. room is clean and full facilities. nice sea view. nice floor 5 swimming pool. But restaurant is noise, crowd, loud from Chinese tourist group (children, old age, young teenagers). if you need quiet please avoid.
    Reviewed August 14, 2018
    Dear Valued Guest Thank you for taking out time for praising our services and facilities. I am pleased to learn that you were happy in all aspects of your stay except having some inconvenience during breakfast since the hotel is running full and majority of the rooms are included with breakfast. I agree on the situation with the heavy traffic at restaurant for breakfast , particularly from 8:30 to 9:30 therefore we advise guest to choose bit early or late hours as per their convenience since the breakfast opening hours are 6am to 10:30am and on weekdays until 11am on weekends. We are working on the other alternatives to improve the service. Thank you once again and sharing your personal opinion, I wish to welcome you again and will make sure that you will enjoy the excellent time with us. Sincerely Vikrant Chauhan Operations Manager
    Show more
    Mercure Pattaya Ocean Resort
    8.8
    Excellent
    Stephen from Australia
    Solo traveler
    Deluxe Ocean View King Room
    Stayed 4 nights in January 2018
    Great value quiet location near beach”
    Fantastic ocean view from room with balcony to watch sunsets. Small gym good restaurant very busy at breakfast with wide selection. Rooms are nice with all the mid cons. Only fault was the rude woman that queue jumped when checkin in souring first impression when staff member allowed it. Would recommend & will stay here again
    Reviewed June 21, 2018
    Dear Valued Guest It is our great pleasure to receive your warm feedback about recent visit at our property and pleased to know that you have thoroughly enjoyed the overall facilities during your stay despite of having some issue upon arrival therefore concerned manager has been addressed to brief team to be more service minded and offer your assistance on first come first serve basis. Thank you for your kind recommendation and we will be delighted to welcome you on your next visit at the hotel. Sincerely Vikrant Chauhan Operations Manager
    Responded June 24, 2018
    Mercure Pattaya Ocean Resort
    10.0
    Exceptional
    Nicolas from Singapore
    Family with young children
    Superior King Room
    Stayed 2 nights in March 2018
    Hotel with awesome family facilities”
    The water park was amazing and caters to kids as young as one to adults with the big slides and plunge pool. Kids club facilities were also great for young kids. Rooms were decent and clean. We got a compact baby cot for our young child. Breakfast was great with plenty of choices. The hotel is 8-10 min walk from central marina shopping complex. When travelling with kids we definitely recommend this place!
    Reviewed March 14, 2018
    Dear Valued Guest Thank you for taking out time for writing your feedback about recent stay with us. It is indeed great pleasure to learn that you and your family have enjoyed the hotel facilities, clean accomodation and kids had fun at swimming pool. I feel wonderful to read that breakfast service was good and you have spent a quality time with your family so I will share this review with team and I am sure that they will be motivated by your comments. Thank you for kind endorsement and we would love to welcome you again on your next trip to the city. Sincerely Vikrant Chauhan Operations Manager
    Responded March 21, 2018
    Mercure Pattaya Ocean Resort
    7.6
    Very good
    Pawel from Australia
    Family with young children
    Superior King Room
    Stayed 6 nights in September 2018
    The hotel is awesome - except...”
    Except the annoyance of practically having to beg staff to bring out breakfast food items which were exhausted by other guests. Example we waited 30 minutes for a new batch of croissants to be brought out...bacon was not brought out for over 30 minutes and my wife had to beg staff walking around to bring out a new batch. Disappointing. My second stay at this hotel so quite disappointed my complaints on both occasions were related to the disappointing food service. (my previous stay it took over 1 hour to bring out french fries by the pool area!)
    Reviewed October 09, 2018
    Dear Valued Guest Thank you for believing in us and giving us another chance to serve you during your visit to the city. I am pleased to learn that you appreciated the overall hotel facilities except facing some issues with food and beverage service on both occasions. It is really sad that we unable provide you standards service due to some shortfalls, kindly accept my sincerest apologies for the inconvenience and please rest assured your feedback has been taken into serious consideration to take necessary measures for further improvements. It is truly unfortunate that you had negative impression with food and beverage service and I can assure you that we are already working on the transformation of the department. I am sure that you would experience the better changes on your next stay. Thank you for showing your kind concern and I hope we will have another opportunity to welcome you in future. Sincerely Vikrant Chauhan Operations Manager
    Show more
    Mercure Pattaya Ocean Resort
    6.0
    Hwa from Malaysia
    Business traveler
    Superior King Room
    Stayed 2 nights in September 2018
    Service & Cleanliness Need Improvement ”
    Stayed for 2 days and disappointed with the cleanliness as the flies and mosquitoes are found in the restaurant while having breakfast! Told them the coffee machine needed for refill but no action was taken!
    Reviewed September 12, 2018
    Dear Valued Guest Thank you for taking out time for sharing your review and we apologies for the shortfall in our service on few occasions.Your feedback was taken very seriously and I addressed the issues with concerned managers to take appropriate measures to prevent such occurrence in future. I can assure you that this is the exception of our standards and team is working towards to the better improvements for future guests stay. Thank you so much and we hope to see you again in nearest future. Sincerely Vikrant Chauhan Operations Manager
    Responded October 06, 2018
    Mercure Pattaya Ocean Resort
    8.4
    Excellent
    Chen from Taiwan
    Couple
    Superior King Room
    Stayed 1 night in December 2018
    Good choice for staying in Pattaya”
    Nice environment and convenient location. Easy to go to beach and shopping mall.
    Reviewed January 01, 2019
    Dear Valued Guest It is delightful to read your wonderful comments regarding your stay. I am glad that we able to live up to your expectations and location was perfectly suited to your plans. Thank you for appreciations and we shall look forward to welcome you again. Sincerely Vikrant Chauhan Operations Manager
    Responded January 13, 2019
    Mercure Pattaya Ocean Resort
    8.4
    Excellent
    Chen from Taiwan
    Couple
    Superior Twin
    Stayed 1 night in December 2018
    Good hotel for choice”
    Near beach and shopping mall. Transportation is easy also. Nice room and swimming pools
    Reviewed January 01, 2019
    Dear Valued Guest It is delightful to read your wonderful comments regarding recent stay. I am glad that we able to live up to your expectations and you loved the overall facilities at the hotel as well as location was perfectly suited to your plans. Thank you for appreciations and we shall look forward to welcome you again. Sincerely Vikrant Chauhan Operations Manager
    Responded January 13, 2019
    Mercure Pattaya Ocean Resort
    8.4
    Excellent
    Chen from Taiwan
    Couple
    Superior King Room
    Stayed 1 night in December 2018
    Nice hotel to stay”
    Location is good. Near T21 and central marina
    Reviewed January 01, 2019
    Dear Valued Guest Thank you for staying and sharing your valuable feedback with us. It is pleasure to read that your overall stay was satisfactory one and hotel location well suited to your plans. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikrant Chauhan Operations Manager
    Responded January 13, 2019
    Mercure Pattaya Ocean Resort
    8.8
    Excellent
    Chawalit from Thailand
    Family with young children
    Superior King Room
    Stayed 1 night in June 2018
    Good Place for Kids”
    I had a pleasant time staying here. My little daughter really enjoy the swimming pool here
    Reviewed December 16, 2018
    Dear Valued Guest Thank you for staying with us and I am pleased to know that you and your daughter liked the hotel facilities. Indeed water park is one of the likable feature for the kids and most of our family guest love this facility. Thank you for choosing our hotel for your holiday destination and we will be delighted to welcome you again. Sincerely Vikrant Chauhan Operations Manager
    Responded December 23, 2018
    Mercure Pattaya Ocean Resort
    8.4
    Excellent
    Kong from Malaysia
    Family with young children
    Superior King Room
    Stayed 2 nights in September 2017
    Cleanliness & small issues of facilities”
    Overall is fantastic but 2 things need to take a look in to it... The "call button" at kids zone (swimming pool) are not working at all... pressed for 30 minutes with no respond... ended up, need to walk to the counter at another corner... However, the staff are so willing to help of things had happen. Had a great weekend with family at Mercure. Room kettle are stained inside, and with some sort of small stone or whatever, kind of disgusting, stucked at the output...
    Reviewed October 02, 2017
    Dear Sir Thank you for taking out time for sharing your valuable comment about your recent stay with us. I have noted the issues which you have faced during your stay and thank you for telling us because we have made countless improvements in our services and facilities with the help of guest reviews. please accept my sincere apology that our services were not up the standards which is a true exception. I can assure you that necessary steps will be taken by the concerned manager to prevent for future occurrence. I am happy to learn that you liked the overall stay and Thank you for giving us chance to serve you. I hope to welcome you again and will look forward to provide to warm hospitality experience in future. Sincerely Vikrant Chauhan Operations Manager
    Responded October 04, 2017
    Mercure Pattaya Ocean Resort
    8.0
    Excellent
    Adnan from Pakistan
    Family with young children
    Superior King Room
    Stayed 2 nights in July 2017
    Great water park ”
    Pros: water park great with diving and slides for kids and adults. Walking distance to central marina and the beach. Super comfy bed and pillows. Cons: No area shuttle available. Crowded at breakfast need more seating space.
    Reviewed August 02, 2017
    Dear Sir It was great to read that you have had wonderful stay with us and thank you for appreciating our most talked about water park feature as well as you were offered a comfortable accommodation, meantime I have noted you comment on breakfast service and we will continue to improve our services. I will look forward to welcome you on your next trip to the Pattaya city. Kind Regards Vikrant Chauhan Operations Manager
    Responded August 07, 2017
    Mercure Pattaya Ocean Resort
    8.0
    Excellent
    Colin from United Kingdom
    Group
    Superior Twin
    Stayed 9 nights in June 2017
    Nice hotel but a few issues”
    The staff are great, the hotel is very nice, i especially like the way they have a pool aimed at kids and one aimed at adults catering for the needs of the different types of tourists. The rooms are very clean, good internet, great tour desk, food is mostly good and location isn't bad. But we did have a few issues. 1) The elevator is extremely slow. Nearly every time you want to go out and come back you have to wait ages for the elevator. 2) On two occasions the cups in the bedroom weren't cleaned which suggests that the cleaning staff are not following procedures or cutting corners. 3) The staff who cook the eggs at breakfast are unable to make over easy eggs which are runny. They always overcook them and you end up with hard yokes. Even if you tell them to stop cooking the eggs they'll continue anyway. And the coffee machine keeps breaking. These may sound like minor issues but i'm staying 20 nights here and the problems start to really start to grate on you after a while. 4) The biggest issue, which prompted this review and i find totally unacceptable, was this morning when i went down for breakfast. It was busy and we had to line up outside the restaurant door to wait for a table. I travel a lot - much more than the average person as i spend around 3 months a year in different 4/5 star hotels - and this is the first time i have ever had to queue for a table at breakfast. There were just two people in our group and it's low season but we had to wait in a line with a bunch of other couples and families. For a 20 night stay there are lots of cheaper options for me in Pattaya but i choose to pay a bit more for quality and comfort. I wouldn't expect these issues with a hotel of this type and price and i think i'll consider other places to stay in the future.
    Reviewed July 20, 2017
    9.2
    Exceptional
    kanokros from Thailand
    Family with young children
    Superior Twin
    Stayed 3 nights in April 2017
    Nice place to stay your weekend”
    In the parking building, may be 3rd floor it has a small footpath. I didn't see it on other floor so i didn't drive carefully and aware of that foorpath. Sadly, my rental car was get some scracth at the bottom of the car. I already told the staff and hope the hotel will fix it :) Anyway, we are big family so we rent the big van so it is hard to drive and park in the building. Hope you can find the parking for big van next time. Thank you
    Reviewed April 25, 2017
    12345
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    • Excellent location
    • Art in Paradise
    • Bus Terminal is within 1.74 km