Mercure Townsville Hotel
Mercure Townsville Hotel
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"Great and very comfortable"

Rob

15 February 2016

Standard Queen Room - Bed Mercure Townsville Hotel
Standard Queen Room - Bed
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Lobby Mercure Townsville Hotel
Lobby
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Interior view Mercure Townsville Hotel
Interior view
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Swimming pool [outdoor] Mercure Townsville Hotel
Swimming pool [outdoor]
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See map Mercure Townsville Hotel
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Excellent
Location
8.2
See all 46 photos Mercure Townsville Hotel
See all 46 photos
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Mercure Townsville Hotel

Excellent location
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Excellent
From 133 reviewsSee what guests said
8.0
Recommended by 87% of guests
Value for money7.9
Location rating8.2
Nearest airportTownsville Airport (TSV)
Distance to airport1.5 km
Has restaurantYes
  • Air conditioning

  • Room service [24-hour]

  • Bar

  • Garden

Room choices
7.9
Very good
Room comfort & quality
Superior King Room
Superior King Room
...
  • Pool view
  • 15 m²/161 ft²
  • 1 king bed
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Standard Queen Room
Standard Queen Room
...
  • Lake view
  • 15 m²/161 ft²
  • 1 queen bed
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Premium King Room
Premium King Room
...
  • 15 m²/161 ft²
  • Non-smoking
  • 1 king bed
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Standard Resort 1 Queen and 1 Single
Standard Resort 1 Queen and 1 Single
...
  • Lake view
  • 15 m²/161 ft²
  • 1 single bed and 1 queen be...
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Deluxe King Room
Deluxe King Room
...
  • Lake view
  • 24 m²/258 ft²
  • 1 king bed
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Family Room 1 Queen 2 Single
Family Room 1 Queen 2 Single
...
  • 25 m²/269 ft²
  • Non-smoking
  • 2 single beds and 1 queen b...
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Superior Room 2 single Beds
Superior Room 2 single Beds
...
  • 15 m²/161 ft²
  • Non-smoking
  • 2 single beds
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Family Room with Queen Bed (4 Adults)
Family Room with Queen Bed (4 Adults)
...
  • 24 m²/258 ft²
  • Shower
  • 2 single beds and 1 king be...
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Single Deluxe
Single Deluxe
...
  • Shower
  • 1 sofa bed
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standard room - standard rate
standard room - standard rate
...
  • Shower
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More about Mercure Townsville Hotel

More about Mercure Townsville Hotel

"Great Motel and close to Airport"

Reviewed 08 November 2016

Garry from Australia

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Business traveler

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Clean, staff very polite and accomadating, locality excellen..."

Bridget T. from Australia

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Solo traveler
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Property's guest policies

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Some helpful facts

The property

Number of rooms : 201

Real reviews from real guests

Agoda Reviews (133)Booking.com Reviews (688)
8.0
Cleanliness8.0
Facilities7.7
Location8.2
Room comfort and quality7.9
Service8.5
Value for money7.9
Provided by verified guests of Agoda
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Deluxe King Room
Standard Queen Room
Standard Resort 1 Queen and 1 Single
Superior King Room
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Showing 120 verified guest comments
12345
10.0
Exceptional
Doug from Australia
Couple
Standard Queen Room
Stayed 1 night in July 2018
Exceptional”
My wife commented, The Lady at the check in was very nice also the breakfast Lady also very nice staff great stay. Doug
Reviewed July 16, 2018
Dear Doug, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel and that our staff were so friendly and accommodating. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon! Sincerely, Nikola Murphy Rooms Division Manager
Responded July 31, 2018
Mercure Townsville Hotel
8.8
Excellent
Corey from Australia
Couple
Standard Resort 1 Queen and 1 Single
Stayed 1 night in December 2017
Excellent”
Very nice & clean
Reviewed January 04, 2018
Dear Corey, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Nikola Murphy Front Office Manager
Responded June 01, 2018
Mercure Townsville Hotel
6.8
Good
Michael from United States
Couple
Superior King Room
Stayed 1 night in January 2017
Good in an emergency”
Few cheap rooms, hard beds, noisy a/c that could not keep the room at the right temp. Very simple bathrooms with no racks for hand towels of counter space to hold much of your toiletries. Lots of kids that occupy the pool till after dark. Restaurant food vastly overpriced for such bad fare. Overall a place to avoid unless you need a place close to the airport and are OK with the high price.
Reviewed January 22, 2017
9.2
Exceptional
Garry from Australia
Business traveler
Standard Queen Room
Stayed 1 night in November 2016
Good”
Great Motel and close to Airport
Reviewed November 08, 2016
2.8
Graeme from Australia
Business traveler
Standard Resort 1 Queen and 1 Single
Stayed 1 night in October 2016
A disgrace”
Whilst walking to my room via the overgrown shrubbery, I couldn't help notice my neighbouring room seem to be a dumping site for used power sockets. I noticed this whilst being attacked by the wasps that nested on the glass of the room. The walls in my room were paper thin. The best thing about this place was leaving or the fact I woke up alive in the morning. This place is a disgrace and an insult to anyone who stays here.
Reviewed October 31, 2016
9.2
Exceptional
Erika from Australia
Solo traveler
Standard Queen Room
Stayed 2 nights in October 2016
Friendly staff and great value”
Loved the pool, the friendly staff, the restaurant and the quiet, peaceful rooms.
Reviewed October 28, 2016
8.0
Excellent
SHEN from Taiwan
Business traveler
Standard Queen Room
Stayed 2 nights in October 2016
pretty nice”
good for family travllers
Reviewed October 22, 2016
8.4
Excellent
Julie from Australia
Business traveler
Standard Resort 1 Queen and 1 Single
Stayed 2 nights in April 2016
Business Trip”
Good Stay
Reviewed October 19, 2016
8.0
Excellent
Tee from Australia
Couple
Standard Queen Room
Stayed 2 nights in August 2016
Mr and Mrs Ngoh”
A pleasant short stay.
Reviewed August 30, 2016
5.2
Craig from Thailand
Couple
Standard Resort 1 Queen and 1 Single
Stayed 4 nights in August 2016
Not a 4 star experience”
Having lived in Townsville for a number of years and had relatives stay at this location and heard good things coming back on our own holiday years later we expected the same. This was not to be so. Firstly the room was dusty when we arrived, it was particularly noticeable when we pulled the sheets back on the bed. Secondly, the condition of our room was also questionable. I'm not saying it was poor but it desperately needed a fresh coat of paint with a dozen or so large scratches and marks in the paint work. The bathroom was great just the main room was let down in that regard. Thirdly, when my wife went to order room service on the night before we were due to fly out she was denied the order of 2 serves of chips because there was "a $50 minimum spend" on the room service. Now I don't travel often but that seemed completely ridiculous to both of us. All in all it was a rather disappointing experience and on a whole the venue seemed to put more care and effort into attracting weddings and large business functions then care for those actually staying there.
Reviewed August 08, 2016
8.0
Excellent
Peter from Australia
Couple
Standard Queen Room
Stayed 2 nights in July 2016
Townsville Review”
Interesting.
Reviewed August 05, 2016
5.2
shirley from Singapore
Business traveler
Standard Queen Room
Stayed 1 night in April 2016
Business trip”
First time staying here. Hotel looks run down with noisy aircon. Thin blanket.
Reviewed April 24, 2016
10.0
Exceptional
MIA from Australia
Business traveler
Standard Queen Room
Stayed 1 night in December 2015
Overnight stay”
was here for business so only used the room to sleep and shower - clean and comfy, good location
Reviewed April 13, 2016
8.8
Excellent
MIA from Australia
Business traveler
Standard Queen Room
Stayed 1 night in December 2015
Great ”
had a great stay, was only there for business so did not get to use all facilities, clean, friendly, location
Reviewed April 13, 2016
8.8
Excellent
Christine from Thailand
Couple
Standard Queen Room
Stayed 2 nights in February 2016
Great location - lousy air conditioning”
Location is great - close to shopping centre and take away food outlets. Pool is great. Our air conditioner was very noisy and then the remote on it died and the heat went through the roof. At midnight when we got back to room it was unbearable - reception staff member came over straight away with a new remote which solved the temperature problem.
Reviewed February 29, 2016
9.7
Exceptional
Jesse from Australia
Couple
Standard Queen Room
Stayed 3 nights in February 2016
Great all around”
location, staff, rate
Really great all around. Good central location, rooms and grounds are maintained. Free wifi in rooms and common areas is now included
Reviewed February 26, 2016
10.0
Exceptional
MR from Thailand
Business traveler
Superior King Room
Stayed 1 night in February 2016
Good food, Great service!!”
Room. Good food and friendly staff
Reviewed February 25, 2016
10.0
Exceptional
Rob from Australia
Couple
Superior King Room
Stayed 2 nights in February 2016
All great, convenient, clean , comfortable”
Comfort,staff, dining
Great and very comfortable
Reviewed February 15, 2016
9.6
Exceptional
Bridget from New Zealand
Solo traveler
Standard Resort 1 Queen and 1 Single
Stayed 1 night in February 2016
Mercure ”
Clean, staff very polite and accomadating, locality excellent. Close to everything. Always a pleasure staying there
Reviewed February 10, 2016
3.7
Fay from Thailand
Couple
Superior King Room
Stayed 4 nights in January 2016
Not 4star at all”
We did not enjoy it at all. There was a heap of us that stayed there for a engagement party which we all went to and we all where not happy with the place. No shade over your pool at all. You are in the tropics for god sake. Rooms dirty and duck poo everywhere and you call this 4 star. Mmmmmm I don't think so. Very poor turnout. Won't be returning to stay with you next time. 👎🏻
Reviewed February 09, 2016
12345
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