Novotel Cairns Oasis Resort
Novotel Cairns Oasis Resort
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"Great pool , close to everything - highly recommended"

dirk

21 April 2018

Standard Double Bed - Guestroom Novotel Cairns Oasis Resort
Standard Double Bed - Guestroom
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Lobby Novotel Cairns Oasis Resort
Lobby
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Interior view Novotel Cairns Oasis Resort
Interior view
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Swimming pool Novotel Cairns Oasis Resort
Swimming pool
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See map Novotel Cairns Oasis Resort
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Excellent
Location
8.4
See all 54 photos Novotel Cairns Oasis Resort
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Novotel Cairns Oasis Resort

Excellent location
Stay in the heart of Cairns - See what's nearby
Very good
From 303 reviewsSee what guests said
7.7
  • 780 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Heart of the city

Room choices
7.5
Very good
Room comfort & quality
Standard Double Bed
Standard Double Bed
...
  • City view
  • 26 m²/280 ft²
  • 2 double beds
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Superior King
Superior King
...
  • City view
  • 26 m²/280 ft²
  • 1 king bed
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Standard King
Standard King
...
  • City view
  • 26 m²/280 ft²
  • 1 king bed
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Superior 2 Double Beds
Superior 2 Double Beds
...
  • Pool view
  • 26 m²/280 ft²
  • 2 double beds
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1 Bedroom Superior
1 Bedroom Superior
...
  • Mountain view
  • 30 m²/323 ft²
  • 2 double beds
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Superior Mountain View
Superior Mountain View
...
  • Mountain view
  • 30 m²/323 ft²
  • 1 king bed
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Standard Room with Two Double Beds
Standard Room with Two Double Beds
...
  • 26 m²/280 ft²
  • Non-smoking
  • 2 double beds
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Superior Room Pool View
Superior Room Pool View
...
  • Pool view
  • 30 m²/323 ft²
  • 1 king bed or 2 double beds
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Superior 1 King Bed Room
Superior 1 King Bed Room
...
  • Non-smoking
  • Shower
  • 1 king bed
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Superior Room With 1 King Bed And 1 Single Bed  (3 Adults)
Superior Room With 1 King Bed And 1 Single Bed (3 Adults)
...
  • 26 m²/280 ft²
  • Shower
  • 1 single bed and 1 super ki...
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More about Novotel Cairns Oasis Resort

More about Novotel Cairns Oasis Resort

"Staff were fantastic, very attentive and friendly."

Reviewed 31 January 2017

Kristine from Australia

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Solo traveler

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Thank you again for a lovely stay."

Gabrielle from Australia

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Family with older children
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (303)Booking.com Reviews (1763)
7.7
Cleanliness7.7
Facilities7.6
Location8.4
Room comfort and quality7.5
Service7.7
Value for money7.7
Provided by verified guests of Agoda
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Showing 256 verified guest comments
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8.0
Excellent
Kevin from Australia
Business traveler
Standard Double Bed
Stayed 1 night in August 2018
Good price great location”
Friendly staff driveway needs attention and widening
Reviewed August 30, 2018
Thanks for your review Kevin! We appreciate your feedback and hope we can welcome you back in the future! regards, Georgia Mcswan Guest Experience Manager
Responded September 05, 2018
Novotel Cairns Oasis Resort
4.8
Denise from Australia
Couple
Superior King
Stayed 8 nights in August 2018
Construction site ln House and surrounding area from 7 am in the mornings.”
I have previously stayed in several Novotel hotels and have enjoyed my stay but the Cairns So Called Oasis has no comparison. The furnishings are minimal to say the least one hard cushionless chair and a single cane item of some description, there is a balcony with no furnishings at all. Those who enjoy a hot shower will be disappointed with the low temperature of the water. The breakfast was very ordinary and on one occasion we went down for breakfast and the dining area was baracaded off to our amazement as we wandered away a construction worker informed us that there was a popup breakfast setup in the function room at the end of the other corridor we were never informed of the proposed change of breakfast venue, and yes the food variety was just as boring. The bar serves you beer in grotty looking plastic glasses which have a tendency to flatten the beer. Over all l would suggest that there are much better places than the "Oasis". Th usual in room directory folder is also non exista
Reviewed August 29, 2018
Hi Denise, Thank you for your review of our Resort. I am sorry that you did not enjoy your stay with us, please accept my apologies. We are currently embarking on a multi-million dollar refurbishment which includes our Bar, Restaurant, Lobby and shortly our rooms. Once this is completed we believe it will bring a whole new look and feel to our Resort. Currently while our Restaurant and Kitchen is being refurbished we have set up a a pop-up Breakfast area called the Herb Garden. I apologise that you were not informed upon Check - In and I will ensure our staff are more thoroughly trained. Unfortunately due to our Bar being a swim up Bar we are unable to serve beverages in glassware due to the fact it is invisible if any were to get in the pool and can cause sever cuts and lacerations but will pass on your feedback with the cleanliness. Thank you again and I hope we can welcome you back in the future. Regards, Georgia Mcswan Guest Experience Manager
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Novotel Cairns Oasis Resort
6.4
Good
CHRISTOPHER from Australia
Solo traveler
Standard Double Bed
Stayed 1 night in July 2018
NEEDS A REFURB”
BASIC FACILITIES AND ROOM, IN NEED OF REFURB. OVERPRICED
Reviewed July 30, 2018
Hi Christopher, Thank you for your review! I am sorry that you did not enjoy your stay with us, please let me express my apologies. Our Resort is currently under refurbishment and will continue from the Public spaces onto the rooms. We hope we can welcome you back in the future. Regards, Georgia Mcswan Guest Experience Manager
Responded August 17, 2018
Novotel Cairns Oasis Resort
3.6
Abhay from United Arab Emirates
Family with young children
Standard Double Bed
Stayed 3 nights in July 2018
Hopeless Night Staff!!”
We had to check in late at night into the hotel due to some airbnb mix up and the staff at reception was awful to the point that they told us to leave just coz we requested for rooms with king bed!! But we had to stay as had nowhere to go at midnight. Next morning, ordered hot milk for my baby and it didnt come for more than an hour and after that we left. Hopeless service and hopeless staff
Reviewed July 13, 2018
8.4
Excellent
Jee from Singapore
Couple
Standard King
Stayed 3 nights in May 2018
Nice hotel ”
Good location to the waterfront. Nice spacious room.
Reviewed June 01, 2018
Thank you for your review Jee!
Responded August 17, 2018
Novotel Cairns Oasis Resort
6.4
Good
Johanis from Australia
Family with young children
Superior Room Pool View
Stayed 5 nights in April 2018
Great location close to everything. Right in the middle of the main area ”
The hotel is very convenience as it’s close to the Esplanade. However the facilities and the building itself needs Reno as some areas a bit rundown. Also the housekeeping need major shake up as our bed linens was not replaced for a few days in both rooms that we occupied. Very disappointed
Reviewed April 28, 2018
10.0
Exceptional
dirk from Australia
Couple
Standard Double Bed
Stayed 1 night in February 2018
excellent”
great pool , close to everything - highly recommended
Reviewed April 21, 2018
7.2
Very good
Chris from Thailand
Couple
Standard Double Bed
Stayed 3 nights in April 2018
summery”
Room was a bit dated and tired considering the price;( location ok just 10 min walk to boardwalk;( a lot of development close by which means some unwelcome noise
Reviewed April 18, 2018
10.0
Exceptional
Ekaterina from Australia
Solo traveler
Standard King
Stayed 1 night in March 2018
Exceptional”
Great location!
Reviewed March 09, 2018
8.4
Excellent
Maria from Australia
Business traveler
Standard Double Bed
Stayed 3 nights in February 2018
Good location, polite and helpful staff”
The only issue we have are the bats surrounding the facility.
Reviewed March 04, 2018
8.0
Excellent
Gabrielle from Australia
Family with teens
Standard Double Bed
Stayed 3 nights in February 2018
13th Birthday weekend”
Holly made my daughter’s birthday weekend extra special by sending up a card and cake for our arrival at the resort. Although this resort could do with a facelift it is clean, has great facilities and is in a great location. I was sceptical about my stay here with my daughter as I read some other reviews however, after expressing my concerns to management, they provided us with a lovely room located in a quiet spot overlooking the pool. I would return to this resort without a doubt, but would like to see the pool bar open longer hours. As for the bats, this is not a resort issue it’s a council issue. Thank you again for a lovely stay.
Reviewed February 27, 2018
8.0
Excellent
Errol from New Zealand
Couple
Standard Double Bed
Stayed 9 nights in November 2017
Star rating to high in my view ”
Positives: The best location with an awesome sandy beach pool. Fairly standard breakfast with nice staff Negatives: Our room could do with new paint on the wall with added artwork also the carpet needs replacement throughout the resort. We believe this resort maybe when new was 4 star but now should be a solid 3 star as it is dating in the bathrooms mostly with shower over bath with shower curtains.
Reviewed December 13, 2017
10.0
Exceptional
Lorraine from Australia
Couple
Standard King
Stayed 3 nights in November 2017
Awesome ”
Absolutely great
Reviewed December 02, 2017
6.8
Good
karen
Solo traveler
Standard Double Bed
Stayed 2 nights in November 2017
Disappointing”
The bar area is looking tired and not enough seating. The retaaurant food was mediocre for the price paid and the service at the pool bar was quite slow. There was a lot of noise of doors slammig when people were entering and leaving their rooms in the part of the hotel I stayed in. It was a disappointing visit.
Reviewed November 06, 2017
9.6
Exceptional
Vanessa from Australia
Group
Standard Double Bed
Stayed 1 night in October 2017
Great pool, convenient location”
Girls weekend away and we had a lovely stay. Pool is great, there is a big sandy end which makes for pleasant swimming. Staff were awesome too, kudos to George at reception who made our stay seamless
Reviewed November 03, 2017
6.4
Good
Jennifer from Australia
Couple
Superior Room Pool View
Stayed 2 nights in August 2017
Good”
The 'included' breakfast was really disappointing on both mornings. No coffee cups/mugs.......response from staff..."you'll just have to wait..we are busy! Had to ask again.... Asked for poached eggs......response....we had them yesterday...you'll just have to pay extra Fruit eg. Melon,watermelon,pineapple......not ripe Ended up having only coffee and toast. Room and other facilities were good
Reviewed August 15, 2017
8.8
Excellent
Paul from Singapore
Family with young children
Standard King
Stayed 9 nights in June 2017
Excellent”
Friendly staff. Feels at home.
Reviewed June 15, 2017
7.6
Very good
Kym from Australia
Couple
Standard Double Bed
Stayed 2 nights in April 2017
Very good”
Please update the fitness facilities
Reviewed April 16, 2017
9.2
Exceptional
wenze from China
Couple
Standard King
Stayed 5 nights in February 2015
It's ok. ”
Good to stay. But do not stay here if you don't like bats.
Reviewed April 06, 2017
6.8
Good
Kristine from Australia
Solo traveler
Standard Double Bed
Stayed 1 night in January 2017
Great staff, outdated facilities ”
Staff were fantastic, very attentive and friendly. The location is great being a 5 minute walk to the city centers main shops. The room however is outdated and in need of an update. It was clean and comfortable but certainly not luxury if that's what you're looking for.
Reviewed January 31, 2017
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