Novotel Canberra Hotel
Novotel Canberra Hotel
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"Room was clean, big and nice, bed was comfy."

Jia L.

14 August 2017

Standard 2 Double Beds - Guestroom Novotel Canberra Hotel
Standard 2 Double Beds - Guestroom
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Interior view Novotel Canberra Hotel
Interior view
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Interior view Novotel Canberra Hotel
Interior view
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Swimming pool Novotel Canberra Hotel
Swimming pool
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See map Novotel Canberra Hotel
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Exceptional
Location
9.2
See all 48 photos Novotel Canberra Hotel
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Novotel Canberra Hotel

Exceptional location
Stay in the heart of Canberra
Excellent
From 423 reviewsSee what guests said
8.1
Value for money7.6
Location rating9.2
Nearest airportCanberra Airport (CBR)
Distance to airport6.5 km
Has restaurantYes
  • Airport transfer

  • Heart of the city

  • Hot tub

  • Sauna

Room choices
8.3
Excellent
Room comfort & quality
1-Bedroom Apartment with King Bed
1-Bedroom Apartment with King Bed
...
  • City view
  • 38 m²/409 ft²
  • 1 king bed and 1 sofa bed
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Standard 2 Double Beds
Standard 2 Double Beds
...
  • City view
  • 26 m²/280 ft²
  • 2 double beds
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Standard King bed with Balcony
Standard King bed with Balcony
...
  • City view
  • 30 m²/323 ft²
  • 1 king bed
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Standard Queen Room
Standard Queen Room
...
  • City view
  • 26 m²/280 ft²
  • 1 queen bed
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Executive King Bed
Executive King Bed
...
  • 26 m²/280 ft²
  • Non-smoking
  • 1 king bed
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Standard Room 1 King Bed
Standard Room 1 King Bed
...
  • 26 m²/280 ft²
  • Non-smoking
  • 1 king bed
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Executive  Room with 1 King Size Bed
Executive Room with 1 King Size Bed
...
  • 26 m²/280 ft²
  • Non-smoking
  • 1 king bed and 1 sofa bed
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Standard Room 2 Double Beds (2 Adults)
Standard Room 2 Double Beds (2 Adults)
...
  • 26 m²/280 ft²
  • Shower
  • 1 king bed
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Twin/Double Room
Twin/Double Room
...
  • Shower
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Executive 1 Bedroom Apartment
Executive 1 Bedroom Apartment
...
  • Non-smoking
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More about Novotel Canberra Hotel

More about Novotel Canberra Hotel

"The staff were very friendly ."

Reviewed 02 January 2017

JOHN from Australia

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Solo traveler

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Staff were very polite and helpful"

John from Australia

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Business traveler
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (423)Booking.com Reviews (1413)
8.1
Cleanliness8.3
Facilities7.4
Location9.2
Room comfort and quality8.3
Service8.2
Value for money7.6
Provided by verified guests of Agoda
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Showing 380 verified guest comments
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8.0
Excellent
Maria from Australia
Family with young children
Standard Queen Room
Stayed 2 nights in August 2018
Nice stay but no evacuation wardens”
We booked the hotel due to the location and the renovated swimming pool. And it did not disappoint. Our lil one did not want to leave the pool and the main shopping centre is a block or 2 away. The staff were friendly and nice...but they are not trained to deal with emergency situations. The fire alarm went off just before midnight. No announcement whatsoever. So we hurriedly took flights of stairs carrying my sleeping son. As soon as we got to the bottom floor no staff to guide us where to go, ie assembly point. You guys need to assign fire wardens to assist and guide people. We just followed the people to the front of the hotel where people were blocking the entrance door. Safety hazard. 15-20 mins into it still no staff to update/de-brief. We just relied on Chinese whispers. We still don't know what happened. And least the hotel could have done is send a letter of apology to each room. Due to these safety concerns, we will not be staying at this hotel again.
Reviewed September 06, 2018
4.8
Sean from Australia
Couple
Standard Queen Room
Stayed 1 night in September 2018
Acceptable”
Too expensive, had to pay for parking, breakfast buffet ran out of everything
Reviewed September 03, 2018
8.0
Excellent
Suzanne from Australia
Family with young children
Standard Room 1 King Bed
Stayed 1 night in August 2018
Located in city centre”
Good location, walking distances to Canberra centre.
Reviewed August 06, 2018
3.2
ryan from Australia
Family with young children
Standard Queen Room
Stayed 1 night in July 2018
$20 parking/night”
Under staffed in the morning, especially in the breakfast buffet area. The staff named Eliza was very helpful and kind in helping us out. Not much variety in the buffet for the prize, rather eat somewhere else. Parking is not free, cost $20 for one night times that by how many nights your in, that will add in to the hotel cost. This should be free parking, it’s a joke to be charged for parking. Entrance to reception is hard to find with a car as there is no entrance to drive up to the entrance area to check in. You have to park somewhere or park inside their car park.
Reviewed July 22, 2018
8.4
Excellent
Irving from Australia
Family with young children
Standard 2 Double Beds
Stayed 2 nights in July 2018
Very good accommodation with breakfast for family ”
Like- Excellent location, friendly staffs, very good housekeeping, nice shower, valet parking(actually the car park is pretty small and always full), late check out(11am), nice heated pool for winter plus spa and sauna. Dislike- As rated 4 and half stars accommodation, the pillows are so uncomfortable(too soft), no free WiFi in the rooms, the carpet on corridor is dirty, the restaurant couldn’t accommodate many guests at once, specially long waiting for pancake machine(long queue, slow machine, need to refill frequently).
Reviewed July 22, 2018
7.6
Very good
jonathon from Australia
Couple
Standard King bed with Balcony
Stayed 1 night in July 2018
Okay... but it was just that....”
I wouldn't go out of my way to give a great review for this hotel. location was great but lack of -ease of parking, checking in (no drive in bay or 15min parking out front) and the hallways were in the middle of renovations are enough for me to question why this was a $300 plus per night accommodation. throw in breakfast and free parking for this price.
Reviewed July 17, 2018
8.4
Excellent
james from Australia
Business traveler
Standard Room 2 Double Beds (2 Adults)
Stayed 2 nights in June 2018
Work trip”
Straight forward, good value and location
Reviewed July 02, 2018
7.6
Very good
Natalie from Australia
Couple
Standard Queen Room
Stayed 2 nights in June 2018
Very good”
Hotel was at the city centre so it's close to good restaurants and bars. The only downside is the doors are not soundproof hence any chatter in the hallway can be heard, especially in the mornings and you're a light sleeper.
Reviewed June 12, 2018
7.6
Very good
Karen from Australia
Business traveler
Standard Queen Room
Stayed 1 night in May 2018
Hotel is Looking Tired ”
Must work hard to try keep 4-Star rating
Reviewed June 08, 2018
5.2
NGA from Hong Kong
Family with teens
Standard 2 Double Beds
Stayed 1 night in March 2018
Above average”
I stayed in this hotel with my sister during 30-31Mar2018. We were very disappointed a counter staff named Akash his attitude and without patience to answer customer's queries clearly. He has thrown a pen out to the reception desk when he felt we have a lot of questions. In fact, we paid the hotel cost which was two double beds room. That we expected there were indeed two double bed inside the room. During check-in we asked about whether two double beds had been arranged to us. He explained it is required to add one additional bed if we needed. What is the question he is asking that if we needed ??? Of course we needed since we paid already for two double beds. We were so confused he then explained currently the room there was only one double bed and it is required to arrange additional bed if we needed and it will be fully occupied the room. He could arrange now or evening. We then asked what time if evening he said at anytime ? What is the difference of now and evening ?
Reviewed April 06, 2018
8.4
Excellent
Frances from Australia
Family with teens
Standard 2 Double Beds
Stayed 1 night in January 2018
Excellent”
Over all I found the service wonderful. I would have liked some biscuits in my room, to have with my cup of tea. Also needed in the bathrooms are sanitary bags for ladies personal requirements.
Reviewed January 21, 2018
5.6
Kelly from Australia
Couple
Standard Room 2 Double Beds (2 Adults)
Stayed 2 nights in November 2017
Worn out ”
Location is excellent Over priced for worn out hotel Dirty carpet and mould in shower
Reviewed November 21, 2017
6.0
Gerald from Australia
Family with young children
1-Bedroom Apartment with King Bed
Stayed 1 night in September 2017
Above average”
Cons: Food was not good at all. Room was clean, but you can smell that the carpet is old. Toilet was clean but old. Building feels old. Pros: Location is very central which is good. Near to cafes and restaurants. Staff were good as well.
Reviewed October 02, 2017
10.0
Exceptional
Jan from Australia
Business traveler
Standard Queen Room
Stayed 1 night in August 2017
Amazing”
I just love staying in Novotel Canberra, location is quite near CBD and the room was just amazing!
Reviewed September 15, 2017
8.4
Excellent
Lily from Indonesia
Family with teens
Standard Queen Room
Stayed 2 nights in September 2017
Very nice stay ”
My son really enjoyed swimming there.
Reviewed September 04, 2017
8.4
Excellent
Gavin from Australia
Couple
Executive King Bed
Stayed 1 night in August 2017
Nice clean and spacious rooms with a great location.”
Breakfast was okay buffet style pre cooked food no chef stations.
Reviewed August 22, 2017
8.8
Excellent
Jia from Singapore
Solo traveler
Standard Queen Room
Stayed 1 night in August 2017
Excellent”
given a complimentary upgrade. room was clean, big and nice, bed was comfy. near canberra centre which is perhaps the largest shopping mall in Canberra, and just next to Jolimont centre where the Greyhound buses stop at. didn't use the facilities, but there is a gym and indoor heated pool. Only downside was that I was asked to bathe in the gym toilet when I asked for a place to have a quick shower before catching my flight at 11.30pm. The gym toilet was quite small and it was a challenge with my luggage and all the stuff and trying to re-arrange them in the tiny place. Would be great if I could use one of the rooms to have a quick shower instead.
Reviewed August 14, 2017
8.8
Excellent
Kim from Malaysia
Business traveler
Standard Queen Room
Stayed 2 nights in July 2017
Strategic location and friendly staff ”
Just right next to Jolimont Centre. I love the breakfast with self-service fresh juices.
Reviewed July 29, 2017
9.2
Exceptional
Capt. from Thailand
Business traveler
Executive Room with 1 King Size Bed
Stayed 3 nights in July 2017
awesome!!!”
Really good location, not for from city centre and also closed to bus stop for travelling around.
Reviewed July 16, 2017
3.6
Yenktesh from Australia
Couple
Standard Queen Room
Stayed 1 night in May 2017
The room was not clean”
The cups were not washed from the previous guest. Took some photos of the cups. The aircon was not working properly. We forgot to take our phone charger. When we requested to see if we can borrow one from the reception. They were not very friendly. When we asked the direction to park our car the guy at check in said the parking entry was on the sideroad but the parking entry was directly behind the hotel. As this was the first time we stayed at Novotel and this would be last as well.
Reviewed May 26, 2017
12345
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