Novotel Mangga Dua Hotel
Guestroom Novotel Mangga Dua Hotel
Lobby Novotel Mangga Dua Hotel
Swimming pool [outdoor] Novotel Mangga Dua Hotel
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7.8
Very good
30.1% this month
/10
(2686 reviews)See what guests said
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8.1
Excellent
Location rating score
Excellent location - 2.35 kilometers from city center
Popular neighborhood
Parking
FREE
  • Mangga Dua Square50 m
  • Harco Plaza Mangga Dua410 m
  • Black Portuguese Church (Gereja Sion)540 m
  • WTC Mangga Dua560 m
  • Kampung Bandan Railway Station740 m
  • Mangga Dua Mall810 m
  • ITC Mangga Dua Mall860 m
  • International Trade Center Mangga Dua870 m
  • Rumah Sakit Husada1.01 km
  • Jayakarta Railway Station1.01 km
  • Free Wi-Fi

    Novotel Mangga Dua Hotel

    Jalan Gunung Sahari Raya no.1, Mangga Dua, Jakarta, Indonesia, - See map
    "In addition, the housekeeping had made the room very clean and tidy and they made a cute little elephant made out of towels and put it on the wonderfu..."
    Wan G. - 04 December 2018
    Exceptional reputation
    Recommended by 89% of guests
    Very good cleanliness
    7.9 rating for cleanliness
    • 750 meters to public transportation

    • Airport transfer

    • Located in heart of Jakarta

    • Free Wi-Fi in all rooms!

    • Air conditioning

    This property is in high demand!

    Booked 41 times for various dates

    Property ranking|Compared to 7,870 Jakarta properties
    See all rankings
    Room comfort score
    7.7/10
    Room size
    41 sqm.
    Couples review score
    8.0/10
    Location score
    8.2/10
    Better than
    99
    %
    of Jakarta properties
    Bigger than
    98
    %
    of Jakarta properties
    Better than
    97
    %
    of Jakarta properties
    Better than
    96
    %
    of Jakarta properties
    Value for money7.7
    Distance to city center10km
    Location rating8.1
    Nearest airportHalim Perdanakusuma International Airport (HLP)
    Distance to airport15.4 km

    Rooms available at Novotel Mangga Dua Hotel

    7.7
    Very good
    Room comfort & quality
    Deluxe Suite
    Deluxe Suite
    ...
    • Room size: 71 m²/764 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Deluxe Premier Twin
    Deluxe Premier Twin
    ...
    • Room size: 32 m²/344 ft²
    • Shower
    • 2 single beds
    Enter dates to see prices
    Premier Floor Executive Deluxe King Room
    Premier Floor Executive Deluxe King Room
    ...
    • Room size: 48 m²/517 ft²
    • Shower and bathtub
    • 1 queen bed
    Enter dates to see prices
    1 King Bed Deluxe Premier Room
    1 King Bed Deluxe Premier Room
    ...
    • Room size: 30 m²/323 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    Executive Premier Floor 1 King Bed
    Executive Premier Floor 1 King Bed
    ...
    • Room size: 48 m²/517 ft²
    • 1 king bed
    Enter dates to see prices
    Executive Deluxe 1 King
    Executive Deluxe 1 King
    ...
    • Room size: 43 m²/463 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Room with 2 single beds
    Deluxe Room with 2 single beds
    ...
    • Room size: 30 m²/323 ft²
    Enter dates to see prices
    Deluxe Room 1 King Bed
    Deluxe Room 1 King Bed
    ...
    • Room size: 32 m²/344 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    Double Or Twin Deluxe
    Double Or Twin Deluxe
    ...
    • Room size: 44 m²/474 ft²
    Enter dates to see prices
    Deluxe Room with 1 King size Bed
    Deluxe Room with 1 King size Bed
    ...
    • Room size: 30 m²/323 ft²
    Enter dates to see prices

    What people love about Novotel Mangga Dua Hotel

    • 9.2
      Exceptional

      "10/10 would recommend if you're finding a hotel in North Jakarta."

      Ahmad

      |

      24 July 2018

    • 10.0
      Exceptional
      Cleanliness

      "Very clean and big room and exactly side by side with big mall."

      Dira G.

      |

      04 July 2017

    • 8.8
      Excellent
      Location

      "Novotel Mangga Dua Square is good hotel in strategic location."

      martinus H.

      |

      08 January 2019

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    More about Novotel Mangga Dua Hotel

    More about Novotel Mangga Dua Hotel

    8.8
    Excellent

    "It was an awesome experience which the quality & services ar..."

    Rachel

    |

    20 August 2018

    An overview

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    What they offer

    8.4
    Excellent

    "Overall is good and will consider to stay at Novotel on next..."

    Mike

    |

    26 December 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    American
    Asian
    Halal

    Restaurants on site

    Food Exchange
    Cuisine:Asian, Chinese, Indonesian
    Menu:Buffet, A-la-carte

    Nearby restaurants

    Indonesian cuisine
    Indonesian cuisine
    Miyama Japanese Restaurant
    3.7 km Indonesian, Japanese
    Palalada
    5.1 km Indonesian
    Huize Trivelli
    5.3 km Indonesian, International
    Asian cuisine
    Asian cuisine
    Kwetiau Bagan Apui
    130 m Asian, Chinese, Indonesian
    Crapoe Seafood Restaurant
    140 m Asian, Chinese, Seafood
    Gang Gang Sullai Mangga Dua Square
    210 m Asian, Korean
    Cafe
    Cafe
    Pagoda City Cafe
    150 m Cafe
    Haha Fruit
    380 m Cafe
    Doremi Cafe
    490 m Cafe

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

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    Reviews of Novotel Mangga Dua Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (2686)Booking.com Reviews (1391)
    7.8
    /
    10
    Very good
    30.1% this month
    Cleanliness7.9
    Facilities7.9
    Location8.1
    Room comfort and quality7.7
    Service7.8
    Value for money7.7
    Rating
    9+ Exceptional (351)
    8-9 Excellent (403)
    7-8 Very Good (811)
    6-7 Good (337)
    <6 Below Expectation (310)
    Time of the year
    Mar - May (494)
    Jun - Aug (592)
    Sep - Nov (600)
    Dec - Feb (526)
    All guests (2686)
    All room types
    All languages

    Show reviews that mention 

    Showing 2212 verified guest comments
    12345
    8.4
    Excellent
    Haszlan from Brunei Darussalam
    Solo traveler
    Deluxe Room 1 King Bed
    Stayed 2 nights in July 2019

    Nice Hotel in a rundown area”

    Nice Hotel with good breakfast, rooms, facilities etc. Draw back is not a happening area . Even the mall adjoining it got nothing interesting to shop or window shop. Try to walk the area and found nothing of interest. I went to Grand Indonesia in the city on my 2nd day and move out to Senayan for more action on my 3rd day.

    Reviewed July 17, 2019
    6.0
    Sharon from Singapore
    Business traveler
    Deluxe Room 1 King Bed
    Stayed 2 nights in July 2019

    Chaotic Check-In and Check-Out ”

    I purchased two room nights from Agoda with payment to be made at point of check-out in the hotel. Unfortunately, when I arrived, front desk could not locate my confirmation booking. Despite showing them the confirmation email I have from Agoda, the hotel didn't acknowledge and wanted to charge me a higher room rate. It took me some arguing (thank goodness I have a local friend with me who argued with them in Bahasa) and 60 mins before I was allotted a room. The same chaos happened when I checked out. This time, the process took almost 30 mins. Again, the staff wanted to charge a higher rate than the one I had agreed to pay when I booked through Agoda. They claimed that they never received a confirmation from Agoda. But that's between the hotel and Agoda, and I shouldn't have to bother with it. The front desk people at this hotel are really slow too.

    Reviewed July 22, 2019

    Dear Sharon, Thank you for taking your time to write a review regarding your stay experience at Novotel Jakarta Mangga Dua Square. I sincerely apologize that your experience was below your expectations. We were having an issue with the online booking since a few weeks ago and still being follow up by our team. Our guest should not be bothered by this issue that's why we are doing a preventive action to avoid the same complaint in the future. It is our hope to be able to serve you better in your next visit in Novotel Jakarta Mangga Dua Square. Sincerely, Lidiya Oktaviani Asst. Guest Experience Manager

    Responded August 05, 2019
    Novotel Mangga Dua Hotel
    5.2
    Lim from Singapore
    Business traveler
    Deluxe Room 1 King Bed
    Stayed 2 nights in June 2019

    not professional Nor ethical ”

    Check in taken more than 20mins. Already asked for non smoking room and I was still given “non-smoking room” which means the previous guess is a smoker. Once I stepped into the room the cigarette odor is terrible. Informed the staff and they mentioned this is non smoking room. We can ask people clean the room for you instead of we can change the room for you. I have no choice and let the room cleaner helped and he informed me that previous guest is a smoker and this is smoking room, once they removed astray and clean, it becomes non smoking room.

    Reviewed June 27, 2019

    Dear Lim, Thank you for staying at Novotel Jakarta Mangga Dua Square and share your experience with us. We do apologize for the inconveniences you've met during your stay. Of course it is not acceptable to know that you've experiencing long check-in time and got smoking room while you already stated to have non smoking room. Check-in time should not over than 5 minutes and we failed to give you that. I ensure you that we would like to give refreshment training about check-in procedure to our Front Desk team to increase our service quality and we have noted for your room preference on next visit. Once again, thank you for sharing and I sincerely hope for your understanding and that you give us another chance to serve you better in the future. Sincerely, Lidiya Oktaviani Asst. Guest Experience Manager

    Show more
    Novotel Mangga Dua Hotel
    10.0
    Exceptional
    Muhammad from Singapore
    Couple
    Deluxe Room 1 King Bed
    Stayed 2 nights in March 2019

    Exceptional service”

    I was planning to propose to my girlfriend, and having stayed at the hotel before, I enquired on a special request to make my room extra romantic. The response was excellent! One of the hotel employee, Ms Vera, personally got back to me on the possible arrangements and liased with the relevant parties to help with my requests and within a day everything was settled and ready for my day of check-in. The end result was fabulous, my girlfriend and I loved the decorations done to the room up to the little details for a very personalised service. After our stay, I was surprised to be greeted by the manager, a caucasian guy(sorry I did’nt catch your name) to ask how did it went. It was heartwarming to know they cared even though I was not a VIP guest. Probably,it is thanks to the help from the hotel employees that I now have a fiancée. Once again, THANK YOU Novotel Mangga Dua Square for giving a memorable hotel stay for me and my fiancée!

    Reviewed March 04, 2019

    Dear Muhammad, I’m beyond delighted upon reading this 5-star review. It surely sounds like you had a great experience with us. Thank you for describing your wonderful experience especially to mention our staff friendliness and professionalism especially to create some valuable service for your proposal event with your beloved. I would glad to share your review with our team as we strive to continuously maintain the quality of our services. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Lidiya Oktaviani, Asst. Guest Experience Manager.

    Responded March 27, 2019
    Novotel Mangga Dua Hotel
    8.0
    Excellent
    joydeep from India
    Family with young children
    Executive Deluxe 1 King
    Stayed 3 nights in June 2019

    Conviniently located 10 mins ride to ancol”

    Commute in jakarta is a known hassle. We wanted to see around in ancol for kids. Novotel was a good brand available and also quite close to ancol. Its a 15 min cab drive to the place. Also the staff was quite helpful.

    Reviewed June 23, 2019
    6.4
    Good
    Yulianto from Indonesia
    Family with young children
    Executive Deluxe 1 King
    Stayed 3 nights in June 2019

    Too Crowded ”

    1. Check in must wait until 16:00 2.The Air Conditioner did not work well, it was so hot 3. Two of my friends that i had recommended to them said , first said that the room is so hot , he called the enginering to repair but it was still hot. The other one said that the breakfast was awfull 4. I called the housekeeping to send floor towel, but it never came, the face tissue is empty

    Reviewed June 10, 2019
    8.0
    Excellent
    Kee from Singapore
    Business traveler
    Executive Deluxe 1 King
    Stayed 5 nights in January 2019

    Room for improvement”

    I was back to Novotel Mangga Dua Square after avoiding for last two years as they were renovating. I booked for 5 nights a Executive Room, and got a room on 6th Floor. The room was big but EMPTY (next time I should just get a Deluxe room), and you can tell that it was newly renovated. Everything was fine except : 1) on check in, the Safe Box was locked, instead of having it open for new guest. It was obviously over sighted by the house keeping . A manager had to come to open it . 2) on first night, the steel bar that hold the shower head was dismounted from the wall ... on the second day after house keeping, it was left without fixing .... ie. the house keeping did not informed to the engineering dept to fix it ... :-( 3) the greatest disappointment was with the quality of the TV channels. Despite the newly renovated room, the TV channels remain analog, with poor and inconsistent picture quality, ... and it is really eye-sore to watch the TV program .

    Reviewed January 14, 2019
    8.8
    Excellent
    Eng from Malaysia
    Business traveler
    Executive Premier Floor 1 King Bed
    Stayed 3 nights in November 2018

    Great Stay”

    Very friendly staff, good location, good breakfast. One of the parts of breakfast vegetable not clean, finally the chief changed it. My room water heater malfunction, always hot. The Last day of my stay only repaired and better.

    Reviewed November 17, 2018
    8.4
    Excellent
    Mohamad from Indonesia
    Business traveler
    Deluxe Room 1 King Bed
    Stayed 10 nights in November 2018

    Great Services and Location ”

    Big room and very comfy bed. I love the swimming pool to start my day and also before going to sleep. It would be great if they have sauna or steam room. Breakfast was ok, and they have indian or middle eas/blueberry cream cheese at pastry corner 😀

    Reviewed November 13, 2018
    8.8
    Excellent
    Mohamad from Indonesia
    Business traveler
    Deluxe Room 1 King Bed
    Stayed 5 nights in November 2018

    Great Services and Location ”

    Big room and very comfy bed. I love the swimming pool to start my day and also before going to sleep. It would be great if they have sauna or steam room. Breakfast was ok, and they have indian or middle eas/blueberry cream cheese at pastry corner 😀

    Reviewed November 13, 2018
    8.8
    Excellent
    Mohamad from Indonesia
    Business traveler
    Deluxe Room 1 King Bed
    Stayed 10 nights in November 2018

    Great Services and Location ”

    Big room and very comfy bed. I love the swimming pool to start my day and also before going to sleep. It would be great if they have sauna or steam room. Breakfast was ok, and they have indian or middle eas/blueberry cream cheese at pastry corner 😀

    Reviewed November 13, 2018
    8.4
    Excellent
    Mohamad from Indonesia
    Business traveler
    Deluxe Room 1 King Bed
    Stayed 8 nights in November 2018

    Great Services and Location ”

    Big room and very comfy bed. I love the swimming pool to start my day and also before going to sleep. It would be great if they have sauna or steam room. Breakfast was ok, and they have indian or middle eas/blueberry cream cheese at pastry corner 😀

    Reviewed November 13, 2018
    8.0
    Excellent
    Seet from Singapore
    Business traveler
    Deluxe Room 1 King Bed
    Stayed 5 nights in October 2018

    Good hotel”

    Like to stay in this hotel when travelling in Jakarta, everything is good & fine in this hotel. However, for this stayed, I am very unsatisfied on their breakfast. Almost in everyday, there was not re-fill on certain dishes after 8.30am, although breakfast time end at 10am. Need to remind them when there was empty.

    Reviewed October 24, 2018
    9.2
    Exceptional
    Susy from Indonesia
    Family with teens
    Executive Deluxe 1 King
    Stayed 1 night in October 2018

    Nice hotel”

    Nice pool, fish pond, nice room, well connected to ibis. Very nice welcome drink: veg juice mixed with pineapple. Would become perfect if able to provide wider spread of breakfast. Also something annoying is that pathway to parking would be blocked by wedding and left a very tiny path as passage way. Parking only available at level 5 and would be challanging for new driver. Very nearby to wholesale ITC just a grab away

    Reviewed October 15, 2018
    5.6
    Jimmy from Singapore
    Business traveler
    Deluxe Room 2 Single Beds
    Stayed 2 nights in June 2019

    Careless and irresponsible reception staff”

    1) Requested and assured for single king size bed by reception staff, checked into the room turn out to be different it was twin size beds and return back to reception staff again given another twin beds, two times up and down the hotel room final get it right for a single king size bed the 3rd time 2) room is far from lift location and signage is not clear on the room direction hence went go round to wrong direction 3) carpark charges for grab pick up, everytime take grab out have to pay the fees for carpark

    Reviewed June 27, 2019

    Dear Jimmy, Thank you for staying at Novotel Jakarta Mangga Dua Square and share your experience with us. We do apologize for the inconveniences you've met during your stay. Our front desk staff failed to give you the best service upon arrival and we shall do refreshment training about check-in procedure to ensure guest satisfaction. Since the hotel is inside the shopping area and there is a fee for the car park. However you can register your vehicle to our front desk to get free parking, 1 vehicle per room and 1 time only. Once again, thank you for sharing and I sincerely hope for your understanding and that you give us another chance to serve you better in the future. Sincerely, Lidiya Oktaviani Asst. Guest Experience Manager

    Responded July 02, 2019
    Novotel Mangga Dua Hotel
    7.6
    Very good
    SEE from Malaysia
    Business traveler
    Deluxe Suite
    Stayed 3 nights in March 2019

    4 nights stay at the Novotel”

    Overall was good stay, they have a nice swimming pool and relatively nice gym. Apart from the distance to city centre, the rest are pretty much satisfied. Convenient for foods, shopping and others as Mangga Dua Square is just next door (1 min walk)

    Reviewed April 16, 2019
    9.6
    Exceptional
    Leigh from United Kingdom
    Couple
    Executive Deluxe 1 King
    Stayed 4 nights in March 2019

    Good value for money”

    Don't really know about location. Jakarta not really a tourist place. We were there for 4 enjoyable days but couldn't work the geography of the place, the traffic is chaos. This hotel has 2 rows of local eateries either side of the hotel which was great. Staff were very helpful. The room we stayed was very big. I'd recommended it.

    Reviewed April 03, 2019
    8.8
    Excellent
    Rachel from Malaysia
    Couple
    Stayed 2 nights in August 2018

    Comfort, relaxing & satisfying experience”

    Our stay included the access to premium lounge. It was an awesome experience which the quality & services are right up to standard. The staffs are polite & friendly (at receptionist, room service, premium lounge). Not to forget their SPA. A very cozy & relaxing environment and the masseur.

    Reviewed August 20, 2018
    8.4
    Excellent
    Nur from Singapore
    Family with young children
    Deluxe Room 1 King Bed
    Stayed 2 nights in December 2017

    Excellent”

    Nice and quiet hotel! I like the interior and how spacious it is. Just that the mall next to it has nothing much. And it would be good if there's airport shuttle from hotel to airport. The breakfast spread is good too! Will definitely come back to this hotel.

    Reviewed December 20, 2017
    8.0
    Excellent
    Muhammad from Singapore
    Family with young children
    Stayed 2 nights in September 2016

    Centralised Hotel”

    Hotel is situated in the heart of the city & right beside Mangga 2 Square. Check-in process was very smooth & we got the connecting rooms, as per our request. The children enjoyed swimming in the pool, with baby pool available for toddlers such as my young children. Breakfast buffet was largely spread.

    Reviewed September 18, 2016
    12345
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    Novotel Mangga Dua Hotel
    |Very good 7.8
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    • Excellent location
    • Dunia Fantasi Theme Park (Ancol)
    • Kampung Bandan Railway Station is within 0.74 km