Novotel Sydney on Darling Harbour Hotel
Novotel Sydney on Darling Harbour Hotel
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"Great Hotel & SERVICE"

ANNA

09 February 2018

Deluxe Double Bed Novotel Sydney on Darling Harbour Hotel
Deluxe Double Bed
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Lobby Novotel Sydney on Darling Harbour Hotel
Lobby
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Swimming pool [outdoor] Novotel Sydney on Darling Harbour Hotel
Swimming pool [outdoor]
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Fitness center Novotel Sydney on Darling Harbour Hotel
Fitness center
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See map Novotel Sydney on Darling Harbour Hotel
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Exceptional
Location
9.1
See all 44 photos Novotel Sydney on Darling Harbour Hotel
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Novotel Sydney on Darling Harbour Hotel

Exceptional location
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Excellent
From 752 reviewsSee what guests said
8.1
Recommended by 82% of guests
  • 890 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Room service [24-hour]

Room choices
8.1
Excellent
Room comfort & quality
This property is in high demand!Last booked 2 hours ago | 12 travelers are looking at this property right now
Executive Queen Room
Executive Queen Room
...
  • Harbor view
  • 33 m²/355 ft²
  • 1 double bed
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Standard Queen
Standard Queen
...
  • 28 m²/301 ft²
  • Non-smoking
  • 1 queen bed
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Superior Queen
Superior Queen
...
  • City view
  • 28 m²/301 ft²
  • 1 king bed
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Superior 1 Queen Bed
Superior 1 Queen Bed
...
  • City view
  • 30 m²/323 ft²
  • 1 queen bed
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Executive 2 Double Room
Executive 2 Double Room
...
  • Harbor view
  • 33 m²/355 ft²
  • 2 double beds
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Standard Two Double Beds
Standard Two Double Beds
...
  • 28 m²/301 ft²
  • Non-smoking
  • 2 double beds
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Deluxe Double Room with two Double Beds and Skyline View
Deluxe Double Room with two Double Beds and Skyline View
...
  • 28 m²/301 ft²
  • Shower and bathtub
  • 2 double beds
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Deluxe Queen Room with Skyline View
Deluxe Queen Room with Skyline View
...
  • 28 m²/301 ft²
  • Shower and bathtub
  • 1 king bed
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Deluxe Double Room with two Double Beds and Skyline View (3 Adults)
Deluxe Double Room with two Double Beds and Skyline View (3 Adults)
...
  • 28 m²/301 ft²
  • Shower and bathtub
  • 2 double beds
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Deluxe 1 Queen Bed
Deluxe 1 Queen Bed
...
  • City view
  • 26 m²/280 ft²
  • 1 queen bed
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More about Novotel Sydney on Darling Harbour Hotel

More about Novotel Sydney on Darling Harbour Hotel

"Good location, good value for money"

Reviewed 20 June 2017

Troy from Australia

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Solo traveler

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Australian cuisine
Australian cuisine
1888 Hotel Eatery & Bar
50 m Australian, Gluten Free
Yots Cafe
120 m Australian, Cafe, Seafood
Rob's Cafe
260 m Australian, Cafe
Asian cuisine
Asian cuisine
The Ternary
40 m Asian, Australian, Gluten Free
Thai Foon Restaurant
90 m Asian, Thai
Reantong
180 m Asian, Thai
Cafe
Cafe
Chocolateria San Churro
90 m Cafe
Cafe Nescafe
540 m Cafe
Lime cafe
640 m Cafe, Contemporary

What they offer

"Location is perfect, just within darling harbour."

Shandy M. from Philippines

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Family with young children
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (752)Booking.com Reviews (4345)
8.1
Cleanliness8.2
Facilities7.5
Location9.1
Room comfort and quality8.1
Service8.1
Value for money7.5
Provided by verified guests of Agoda
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Executive 2 Double Room
Executive Queen Room
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Showing 616 verified guest comments
12345
6.0
William from United Kingdom
Couple
Standard Queen
Stayed 5 nights in September 2018
Bad customer service ”
The hotel was good but the customer service is extremely not good especially for the price we paid.
Reviewed September 15, 2018
10.0
Exceptional
King from Hong Kong
Business traveler
Standard Two Double Beds
Stayed 1 night in August 2018
Excellent & Pleasure”
Nice staff, good location, lovely meals
Reviewed August 21, 2018
Dear King, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive feedback; we hope your next visit will be as pleasant as the previous one. Kind Regards, Richard Holt General Manager
Responded August 31, 2018
Novotel Sydney on Darling Harbour Hotel
6.8
Good
Rosy from Australia
Family with young children
Standard Two Double Beds
Stayed 2 nights in July 2018
Good”
Needs refurbishment. Rooms looking to old especially the carpet, walls, bathroom, TV, curtains, needs to update cables, etc. Hot water in the shower is not working properly.
Reviewed July 23, 2018
Hi Rosy, Thanks for taking the time to leave us a review and please accept my sincere apologies that your stay was not to standard. We are currently mid way through a Rooms refresh in which we will have all accommodation rooms and corridors completed by December, 2018 bringing a fresh new look and feel to our hotel. I am also sorry to read of your hot water concerns and have shared this feedback with our Chief Engineer to rectify and ensure that no future guests are impacted. We truly appreciate you taking the time to leave us feedback as it is only with feedback such as you have provided that allows us to continually improve our standards. I do hope that we have the opportunity to welcome you back again. Kind regards, Richard Holt General Manager
Responded August 01, 2018
Novotel Sydney on Darling Harbour Hotel
7.2
Very good
michael from Australia
Business traveler
Superior 1 Queen Bed
Stayed 2 nights in June 2018
Incredible Staff ”
All.th staff were incredible and very generous - Hamish on reception is a superstar - nothing was a trouble - restaurant incredible - rooms were tired and dated but refurb happening which is great and the incredible service made up for this
Reviewed June 09, 2018
Hi Michael, Thank you very much for your wonderful review. It is always pleasure to receive such positive feedback in particular about our team members. I will share this feedback with Hamish as I know he will be thrilled to receive this. I am delighted to advise that we are currently half way through refreshing our rooms and corridors bringing a fresh new look and feel to the hotel. Thank you again and we look forward to welcoming you back in the future. Kind regards, Richard Holt General Manager
Responded August 01, 2018
Novotel Sydney on Darling Harbour Hotel
9.6
Exceptional
Annette from Australia
Couple
Standard Two Double Beds
Stayed 1 night in May 2018
Very comfortable room with excellent service ”
Each request made through the online Agoda booking was arranged and in place for our arrival. The staff were extremely helpful and professional. The room was comfortable and clean (a little mould in the grouting in the shower). Staff said rooms were being progressively upgraded and refurbished. And such issues being resolved. The breakfast options were extensive and fresh & flavoursome. The location was excellent for our needs - theatre and restaurant. I recommend this hotel.
Reviewed May 24, 2018
Dear Annette, Thank you for your wonderful review. We are pleased that you enjoyed your overall experience with us in particular our breakfast offerings. We look forward to welcoming you back again in the future. Kind regards, Richard Holt General Manager
Responded June 01, 2018
Novotel Sydney on Darling Harbour Hotel
4.0
Choon from Singapore
Business traveler
Stayed 2 nights in April 2018
Not worth it!”
Paid 420 dlrs a night without break fast. Charged 50 extra for early check in. Level 3 and Room 329 needs a total renovation. Thin walls & hot water takes forever to come out of tap. Bad wifi. Totally not worth. We stayed 2 nights earlier with Amora Jamieson, cheap and good value.
Reviewed May 03, 2018
Dear Choon, Please accept our sincere apologies that your stay was not to expectation. Our team are always striving to deliver memorable experiences for all of our guests and in this case, we have fell short. I am pleased to advise that we are currently completing an update of all of our rooms and corridors which I know is bringing a fresh new look and feel to our hotel. If you allow us the opportunity to earn back your trust, I can assure you that we will do our best to ensure you receive that positive experience that so many of our guests have grown fond of. Kind regards, Novotel Sydney Darling Harbour
Responded June 01, 2018
Novotel Sydney on Darling Harbour Hotel
8.4
Excellent
Leonie from Australia
Couple
Standard Two Double Beds
Stayed 1 night in April 2018
The heart of the city, always so exciting ”
Always very welcoming, very comfortable, great proximity to the city centre. We love the wonderful selection on offer for the buffet breakfast.
Reviewed April 30, 2018
9.2
Exceptional
jodi from Australia
Business traveler
Stayed 2 nights in February 2018
comfortable”
lovely feel, nice room, restaurant and bar had a great vibe, coffee shop guy was great
Reviewed April 22, 2018
Hi jodi, Thanks for the great feedback. I am glad you enjoyed yiur stay with us and hope your next visit will be as memorable as this one was. Kind regards, Richard Holt General Manager
Responded April 30, 2018
Novotel Sydney on Darling Harbour Hotel
10.0
Exceptional
ANNA from Australia
Group
Standard Two Double Beds
Stayed 2 nights in February 2018
Great hotel”
GREAT Hotel & SERVICE
Reviewed February 09, 2018
Hi Anna, Thanks for the 10 out of 10! We are thrilled you enjoyed your stay and look forward to welcoming you back again soon. Kind regards, Richard Holt General Manager
Responded March 10, 2018
Novotel Sydney on Darling Harbour Hotel
5.2
luke from Australia
Couple
Standard Two Double Beds
Stayed 3 nights in January 2018
Dirty carpet room more like 3 star ”
Service was ok staff friendly but room not worth the money
Reviewed February 01, 2018
Hi luke, Please accept my sincere apologies that your stay was not to expectation. I have shared your feedback with our management team as we are always looking for ways to improve. We will be commencing a refresh of all our rooms and corridors in which I trust will restore a fresh new look and feel to our hotel. Once again, I am sorry that your stay was not to the standard we pride ourselves on and do hope that you will allow us the opportunity to better serve you in future. Kind regards, Richard Holt General Manager
Responded March 30, 2018
Novotel Sydney on Darling Harbour Hotel
9.2
Exceptional
Trevor from Australia
Family with teens
Executive 2 Double Room
Stayed 1 night in January 2018
Exceptional”
Great location, very friendly and helpful staff, we enjoyed our stay for 2 days..
Reviewed January 19, 2018
Dear Trevor, Thanks for taking the time to share feedback on your recent experience. We are glad that you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Richard Holt General Manager
Responded January 31, 2018
Novotel Sydney on Darling Harbour Hotel
6.8
Good
WOONGSUN from South Korea
Solo traveler
Standard Queen
Stayed 2 nights in January 2018
Clean hotel, but much longer distance from subway”
Clean hotel, but much longer distance from subway
Reviewed January 13, 2018
Hi Woongsun, Thanks for taking the time to share feedback on your recent stay. The lightrail is located just outside our hotel which is the quickest way to Central Station, alternatively a 10 minute walk to Town Hall Station. We do hope that this will not deter you from booking with us in future. Kind regards, Richard Holt General Manager
Responded January 31, 2018
Novotel Sydney on Darling Harbour Hotel
7.2
Very good
Pechie from Singapore
Group
Standard Two Double Beds
Stayed 2 nights in January 2018
Disappointed with 1 Staff- not to generalized but it ruined the reputation of a nice hotel ”
Good location and nice comfy bed- except for a Filipino staff that worked on 31st of Dec till 1st Jan(forgot to get his name) Not accommodating, helpful and rude! We have a confirmed booking on the 1st of Jan 2018- we decided to checked in early at around 5am coz we’re very tired from celebrating New Year’s Eve and willing to pay for an early checked in (incase there’s an available room) he said there’s no room and so we asked favor if we can stay in the lobby and wait until there’s a vacant room but he said it’s not allowed and don’t want to take responsibility, so we taught ok maybe we can just leave our luggages since we have a confirmed booking but to our dismay he still doesn’t allowed to leave them and even chase us away! Around 7am we came back and able to go up to the reception and while waiting on the tv room resting he saw us and said “oh you’re here!” How rude he is treating their costomers like that! (This comment section is not enough to write the detailed discussions )
Reviewed January 10, 2018
Dear Pechie, Please accept my sincere apologies for the experience you received and the service. This is certainly not indicative of the usual standard we pride ourselves on and this I truly apologise. I have shared your feedback with our Rooms Division Manager for review and investigation to ensure that this does not re-occur in future. I do appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Richard Holt General Manager
Responded January 31, 2018
Novotel Sydney on Darling Harbour Hotel
8.0
Excellent
Alison from Singapore
Business traveler
Standard Two Double Beds
Stayed 3 nights in November 2017
Travelling with parent ”
Easy access to Darling harbour .
Reviewed January 02, 2018
Hi Alison, Thank you very much for your review. We are pleased you enjoyed your stay and look forward to seeing you again in the near future. Kind regards, Richard Holt General Manager
Responded January 31, 2018
Novotel Sydney on Darling Harbour Hotel
8.0
Excellent
Khurram from Pakistan
Family with young children
Executive 2 Double Room
Stayed 2 nights in December 2017
Awesome ”
Highly recommended
Reviewed December 07, 2017
Dear Khurram, Thanks for your great review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back again. Kind regards, Richard Holt General Manager
Responded January 02, 2018
Novotel Sydney on Darling Harbour Hotel
8.0
Excellent
jialiang from China
Business traveler
Executive 2 Double Room
Stayed 3 nights in November 2017
great location and reasonable size of room”
hotel rooms are quite clean but a bit noisy at night.
Reviewed December 06, 2017
Hi jialiang, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive feedback; we hope your next visit will be as pleasant as the previous one. Kind regards, Richard Holt General Manager
Responded January 02, 2018
Novotel Sydney on Darling Harbour Hotel
10.0
Exceptional
Janine from Australia
Couple
Standard Two Double Beds
Stayed 1 night in December 2017
No complaints”
Great place to stay
Reviewed December 06, 2017
Hi Janine, Thank you for choosing to stay at Novotel Sydney Darling Harbour. I am glad to read you enjoyed your stay. We look forward to welcoming you back to the hotel soon. Kind regards, Richard Holt General Manager
Responded January 02, 2018
Novotel Sydney on Darling Harbour Hotel
4.8
Deborah
Business traveler
Stayed 3 nights in November 2017
Accommodation Travesty”
IMHO and from my very recent experience, you can definitely do better than staying in the Novotel Sydney at 100 Murray St, Daring Harbour. It is in grave need of upgrading. I think it's deplorable that they charge almost $500/night for a room on a dingy floor with disgusting corrugated carpet all the way from the lift to the room. The carpet inside the room in manky - stained and grubby. The room's bathroom is very dated and had broken tiles and fixtures. The one saving grace was the comfortable bed. The photos online don't accurately depict the very ordinary room you'll be in store for.
Reviewed December 01, 2017
Hi Deborah, Thank you for taking the time to tell us about your experience at Novotel Sydney on Darling Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate you providing feedback in regards to the hotel rooms ambiance and décor and I am excited to announce that we have finalised a refurbishment of our hotel rooms and corridors that will commence in the first quarter of 2018. If you allow us the opportunity to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards, Richard Holt General Manager
Responded January 02, 2018
Novotel Sydney on Darling Harbour Hotel
6.0
Petchlada from Thailand
Business traveler
Standard Queen
Stayed 2 nights in October 2017
Above average”
The manner of the In-house reservation is awful , and I have to call two to three times to get through in-house reservation to move my reservation.
Reviewed October 06, 2017
8.8
Excellent
HYUN from South Korea
Business traveler
Standard Two Double Beds
Stayed 3 nights in October 2017
Strongly recommend”
If you want to stay a hotel, close to ICC, I strongly recommend Novotel on Darling harbour. Just 5 minutes by walk!!
Reviewed October 05, 2017
12345
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