Novotel Sydney Parramatta
Novotel Sydney Parramatta
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"Nice hotel, reasonably priced and close to all amenities."

Ma

03 March 2018

Guestroom Novotel Sydney Parramatta
Guestroom
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Interior view Novotel Sydney Parramatta
Interior view
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Interior view Novotel Sydney Parramatta
Interior view
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Swimming pool [outdoor] Novotel Sydney Parramatta
Swimming pool [outdoor]
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Excellent
Location
8.3
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Novotel Sydney Parramatta

Excellent location
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Very good
From 239 reviewsSee what guests said
7.5
  • 830 meters to public transportation

  • Hot tub

  • Steamroom

  • Air conditioning

Room choices
7.5
Very good
Room comfort & quality
This property is in high demand!Last booked 9 hours ago
Executive Suite 1 King Bed
Executive Suite 1 King Bed
...
  • City view
  • 30 m²/323 ft²
  • 1 king bed
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Deluxe Spa Suite
Deluxe Spa Suite
...
  • 30 m²/323 ft²
  • Shower and bathtub
  • 1 super king bed and 1 sofa...
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Standard Twin Room
Standard Twin Room
...
  • 23 m²/248 ft²
  • Shower and bathtub
  • 2 double beds
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Standard 2 Double Bed
Standard 2 Double Bed
...
  • 28 m²/301 ft²
  • Non-smoking
  • 2 double beds
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Standard Queen Room
Standard Queen Room
...
  • 30 m²/323 ft²
  • Non-smoking
  • 1 queen bed
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Superior Suite (3 guests)
Superior Suite (3 guests)
...
  • 28 m²/301 ft²
  • Shower and bathtub
  • 1 super king bed and 1 sofa...
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Superior Suite (4 guests)
Superior Suite (4 guests)
...
  • 28 m²/301 ft²
  • Shower and bathtub
  • 1 super king bed and 1 sofa...
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Superior King Room
Superior King Room
...
  • 30 m²/323 ft²
  • Non-smoking
  • 1 king bed
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Superior 2 Single Beds
Superior 2 Single Beds
...
  • 28 m²/301 ft²
  • Non-smoking
  • 2 single beds
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Standard Triple Room
Standard Triple Room
...
  • 28 m²/301 ft²
  • Shower and bathtub
  • 2 double beds
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More about Novotel Sydney Parramatta

More about Novotel Sydney Parramatta

"Great hotel...."

Reviewed 12 September 2016

Jonas from Sweden

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Business traveler

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Australian cuisine
Australian cuisine
135 Bar & Grill
4.8 km Australian
Ribs and Rumps
7.2 km Australian, Barbecue, Gluten Free
Panhandlebar
9.8 km Australian
Asian cuisine
Asian cuisine
BB King Lidcombe
6.9 km Asian, Korean
Jeans Chilli Chicken
7.5 km Asian
Hukuya Sushi Bar
7.5 km Asian, Japanese, Sushi
Cafe
Cafe
Homer's Cafe
7.6 km Cafe
Espressimo
9.3 km Cafe

What they offer

"Good food around, close to everything."

Kuan-Po from Taiwan

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Business traveler
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (239)Booking.com Reviews (1057)
7.5
Cleanliness7.7
Facilities6.8
Location8.3
Room comfort and quality7.5
Service7.7
Value for money7.1
Provided by verified guests of Agoda
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Showing 209 verified guest comments
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6.4
Good
scott from Australia
Business traveler
Superior King Room
Stayed 2 nights in July 2018
Old and need of work”
Hi I was really disappointed with this hotel, foyer looked great, however when you got up to the room, a lot to be desired. I thi9nk this hotel needs a major facelift, rooms and hallways look like a prison. Our toilet broke down and the noise level was horrendous from other rooms. This is really just for your info, not a lot can be made of this , however need to spend money on the whole facility.
Reviewed July 23, 2018
Dear Scott, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Rathish Nair Front Office Manager
Responded July 27, 2018
Novotel Sydney Parramatta
7.2
Very good
David from Australia
Business traveler
Superior King Room
Stayed 1 night in May 2018
A bit outdated”
Better options in Parramatta for the business traveler.
Reviewed July 02, 2018
Dear David, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Rathish Nair Front Office Manager
Responded July 27, 2018
Novotel Sydney Parramatta
2.8
Nina from New Zealand
Couple
Standard 2 Double Bed
Stayed 1 night in June 2018
Acceptable”
Dirty and cheap hotel, much worse from what it looks on photo
Reviewed July 01, 2018
Dear Nina, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Rathish Nair Front Office Manager
Responded July 27, 2018
Novotel Sydney Parramatta
4.4
Chienpin from Taiwan
Business traveler
Standard 2 Double Bed
Stayed 2 nights in May 2018
Very Bad experience to stay in this hotel”
I have been changed 4 rooms when I checked in. First two rooms had air condition problem, and the third room had one cockroach on the wall......... very bad for hotel clean.......... never stay there again.
Reviewed May 24, 2018
Dear Chienpin, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Rathish Nair Front Office Manager
Responded July 27, 2018
Novotel Sydney Parramatta
5.2
Abdul from Australia
Couple
Superior King Room
Stayed 1 night in April 2018
I will not reccomend this hotel to anyone”
Me and my wife stayed at Novotel Parramatta for one night. Checkout was on Sunday 11am. One of the hotel cleaning staffs opened the door without even knocking while we were still in the room. I requested reception to let me know the outcome as soon as possible. 2 days has passed, no contact yet. Secondly, when I booked this room, I paid through Agoda. Upon checkout, they were asking me to pay again. Was there no communication between the agent and the hotel? Very bad experience.
Reviewed April 23, 2018
Dear Abdul, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Rathish Nair Front Office Manager
Responded July 27, 2018
Novotel Sydney Parramatta
4.8
Murray from Australia
Group
Standard 2 Double Bed
Stayed 1 night in March 2018
Poor value for money”
Our room had two double beds for the four people staying there. Pokey room with basic amenities. Staff not very helpful. So over priced it was almost unbelievable - probably because there were two concerts at nearby Olympic Park.
Reviewed March 19, 2018
Dear Murray, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Rathish Nair Front Office Manager
Responded July 27, 2018
Novotel Sydney Parramatta
2.4
Poonit from Australia
Couple
Standard 2 Double Bed
Stayed 3 nights in March 2018
Worst 5 star hotel ever stayed at”
Poor customer service Bathroom lights not working Air condition not working Left a note to get it fixed and after returning back after 6 hours, nothing was done. Extremely unhappy
Reviewed March 06, 2018
Dear Poonit, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Rathish Nair Front Office Manager
Responded July 27, 2018
Novotel Sydney Parramatta
8.4
Excellent
Ma from Australia
Couple
Standard Queen Room
Stayed 2 nights in December 2017
Nice hotel, iconic hotel outlook”
Nice hotel, reasonably priced and close to all amenities. Visitor information center is right next door.
Reviewed March 03, 2018
Dear Ma, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Warm regards, Rathish Nair Front Office Manager
Responded July 27, 2018
Novotel Sydney Parramatta
8.8
Excellent
Paul from Australia
Couple
Standard 2 Double Bed
Stayed 1 night in January 2018
GREAT LOCATION ”
The Novotel Parramatta has a fantastic location that is easy to find and provides secure parking also. The rooms were nice and breakfast was delicious. The price here is amazing for room and breakfast for two people. Also the hotel's location in Parramatta's 'Eat Street' (Church St) is fabulous. Everything is a very short walk. The only downside with our room was the bathroom as the shower head was very low and most people over five and a half feet tall would have to bend down to fit under it. Other than that the hotel was fantastic
Reviewed January 15, 2018
Dear Paul, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies for the shower head, we will share your valuable feedback with the engineering team Warm regards, Rathish Nair Front Office Manager
Responded July 27, 2018
Novotel Sydney Parramatta
9.6
Exceptional
Cheryl from Australia
Family with teens
Superior 2 Single Beds
Stayed 2 nights in August 2017
Exceptional”
Good value accommodation, staff very helpful.
Reviewed August 30, 2017
Dear Cheryl, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Warm regards, Rathish Nair Front Office Manager
Responded July 27, 2018
Novotel Sydney Parramatta
8.4
Excellent
Jonas from Sweden
Business traveler
Standard Queen Room
Stayed 1 night in April 2017
Novotel Parramatta”
Friendly staff, costly rooms, good location for doing meetings in the area.
Reviewed May 01, 2017
Dear Jonas, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Warm regards, Rathish Nair Front Office Manager
Responded July 27, 2018
Novotel Sydney Parramatta
6.0
Rosemary from Australia
Couple
Executive Suite 1 King Bed
Stayed 2 nights in March 2017
Good basic but nothing Great”
Possibly just had bad room? But paid more for executive!
Reviewed April 04, 2017
Dear Rosemary, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Rathish Nair Front Office Manager
Responded July 27, 2018
Novotel Sydney Parramatta
6.8
Good
Yaqoob from Australia
Business traveler
Standard Queen Room
Stayed 2 nights in February 2017
Tiny rooms”
The rooms in the hotel were the smallest rooms I have ever stayed in a hotel anywhere.
Reviewed February 20, 2017
Dear Yaqoob, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Rathish Nair Front Office Manager
Responded July 27, 2018
Novotel Sydney Parramatta
4.0
Luke from Singapore
Couple
Superior King Room
Stayed 3 nights in December 2016
bad”
dirty and bad room. no toothbrush at all
Reviewed February 05, 2017
Dear Luke, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In your future stays with us, please ask the reception for a toothbrush and we will be happy to send one up for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Rathish Nair Front Office Manager
Responded July 27, 2018
Novotel Sydney Parramatta
8.4
Excellent
Paul from Australia
Couple
Standard 2 Double Bed
Stayed 1 night in January 2017
Great room, great view, great upgrade. ”
Good location right near Parramatta on the river, next door to all the restaurants, and easy walking distance to Westfield and the movies.
Reviewed February 02, 2017
Dear Paul, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Warm regards, Rathish Nair Front Office Manager
Responded July 27, 2018
Novotel Sydney Parramatta
2.4
Mohd from Malaysia
Group
Standard Queen Room
Stayed 2 nights in December 2016
No recommendation this hotel ”
First day check in room leaking To far from city Must walk 15 minutes to get train to city Housekeeper knocked your door earlier morning ask your check out time
Reviewed January 02, 2017
Dear Mohd, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Rathish Nair Front Office Manager
Responded July 27, 2018
Novotel Sydney Parramatta
5.2
Sarah from Australia
Family with young children
Standard 2 Double Bed
Stayed 1 night in October 2016
Not the best”
1. When arrived for check in there was no booking in their system (had booked 4 months earlier). Quadruple room with two double beds was not available, so we were give a room with one king bed. 2. "Heated" outdoor pool was freezing. Unable to access it with room key as the lock was broken - therefore had to first go down to reception and get someone to come up to the pool to let us in each time. 3. No clean towels by the pool area. 4. Breakfast - while the food was nice, the breakfast area was chaotic and there was a long wait time to get a table. 5. When I went to check out and pay for my room I was told the room had already been paid for. A week after my stay I have had incriments of $50's and $100's taken from my account by Novotel. No communication from them to explain or discuss. The hotel and the room we were in were clean, but unfortunately all the above issues made our visit to Novotel Parramatta a little disappointing.
Reviewed October 30, 2016
Dear Sarah, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Rathish Nair Front Office Manager
Responded July 27, 2018
Novotel Sydney Parramatta
9.2
Exceptional
Kuan-Po from Taiwan
Business traveler
Superior 2 Single Beds
Stayed 6 nights in September 2016
Church street got lots of restaurants”
it is always good to stay in this hotel when coming to Sydney. good food around, close to everything.
Reviewed October 04, 2016
10.0
Exceptional
Jonas from Sweden
Business traveler
Standard Queen Room
Stayed 1 night in September 2016
Novotel Parramatta”
Great hotel....
Reviewed September 12, 2016
9.6
Exceptional
Jason from Australia
Business traveler
Standard 2 Double Bed
Stayed 1 night in September 2016
work trip”
overall very good
Reviewed September 08, 2016
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