NU Hotel Toronto Airport
NU Hotel Toronto Airport
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Queen Room - Bathroom NU Hotel Toronto Airport
Queen Room - Bathroom
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Very good
Location
7.3
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Good
From 1723 reviewsSee what guests said
6.9
  • Airport transfer

  • Air conditioning

  • Daily housekeeping

  • Ticket services

Room choices
Queen Room
Queen Room
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  • 1 king bed
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King Room
King Room
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  • 1 super king bed
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Room Selected at Check-In
Room Selected at Check-In
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  • 1 king bed
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Double Room with Two Double Beds
Double Room with Two Double Beds
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  • 2 double beds
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More about NU Hotel Toronto Airport

More about NU Hotel Toronto Airport

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Real reviews from real guests

Booking.com Reviews (1723)Agoda Reviews (38)
7.0
Very good
Read reviews from:
Cleanliness7.5
Facilities5.7
Location7.6
Room comfort and quality8.1
Service6.8
Value for money7.2
Provided by verified guests of Agoda
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Showing 31 verified guest comments
12
7.6
Very good
Yoav from Israel
Couple
King Room
Stayed 1 night in September 2017
for this price no need more than that!”
very close to the airport, have a nice greek resturant close so you can walk there 1 minute(they accept cash only! and the rate for american is very expensive so come with canadian money), there is a shuttle to and from airport every 30 minutes, the room is clean, wifi is ok. really no need more then that to spend one night connection
Reviewed September 25, 2017
6.8
Good
James from United Kingdom
Couple
Queen Room
Stayed 1 night in September 2017
Hmmmmmm, Not The Best Experience”
Couldn't get much closer to the airport without paying a fortune. We had a rental car (not from their desk) so we dropped our luggage first. When we arrived we couldn't really see the entrance to the hotel. There is a Subway next door but the hotel entrance looks like a rental car office. After checking in we took our car back to the rental returns at the airport. Returning to the hotel, the shuttle service from the airport took ages to pick us up despite being told it was 15 to 20 minutes. We waited nearly an hour. Bit of an odd set up with it having one section of the reception desk as a rental car area. The "foyer" is large with some chairs to sit on and a TV. Sadly I have to say the person who checked us in was not the most friendly and it certainly didn't feel welcoming. The room was clean, although very hot. Most hotels we have stayed at have the aircon on in your room so it is cool on arrival. The main area is fairly small but the bathroom was a decent size. Shame the desktop was all bubbled and blistered. Despite the bed being very comfortable it was, I have to say, one of the worst nights sleep we've had. Our room was right next to the elevator and ALL night we could hear people wheeling their luggage to and from the lift, chatting and generally making a racket. Usually airport hotels have double glazing but if this one did it wasn't very good as we could also clearly hear planes taking off overhead. I was extremely annoyed at being near the elevator, we had booked months ahead and, I feel, for a fair price. The sign outside advertising the nightly rate showed it cheaper than we had paid. I understand that but at least give us a quieter room. Breakfast is included and it is a Subway roll and coffee. The hotel deal is for a roll with what seems to be an omelette on it and cheese. You get a voucher from the desk in the morning and take it next door. I am not really a fan of Subway so didn't bother but my husband did. Most of it went in the
Reviewed September 12, 2017
6.8
Good
Shiu from Hong Kong
Couple
Queen Room
Stayed 1 night in July 2017
Good”
The room is clean and newly furnished. However, we have waited for 25 mins for the airport shuttle to the hotel. The reception front-desk staff is not helpful and friendly.
Reviewed July 16, 2017
4.0
raymond from Canada
Couple
Queen Room
Stayed 1 night in September 2016
Airport ”
Very very expensive but every hotel is way too expensive in Canada I don't know why anybody holidays here at sucks come to Asia
Reviewed December 04, 2016
4.4
Carmen from Australia
Business traveler
King Room
Stayed 1 night in November 2016
Small and noisy hotel”
The hotel was way smaller than we expected. The staff there were not helpful and not smiling. The shuttle bus to airport was not reliable at all. If your room is close to the main road its super noisy at 5am! All in all, if you have a limited budget and just want to stay for a night for flight transit, there are still better choices out there.
Reviewed November 11, 2016
2.0
Fishy from Canada
Couple
Queen Room
Stayed 1 night in August 2016
Rude, deceitful staff; took more than half an hour to sort out the refund”
It wasn't just me, stuck in the lobby for half an hour disputing the price of the room; there was also a couple, screaming and yelling at the staff regarding the pricing issues. As for me, I already notified the staff that there was a problem with the price of the room. However, since it was late at night, the staff suggested to pre-authorize my credit card first, and wait for the manager the next morning to sort things out. When I wanted to check out the next morning, the lady at the counter simply disregarded my dispute and told me that my credit cared has already been charged, and that there is nothing they could do about it. Took more than half an hour just to get a refund on the extra price i have paid. How could they conduct business in such sort of way?
Reviewed September 22, 2016
10.0
Exceptional
Karin from Sweden
Couple
Queen Room
Stayed 1 night in February 2016
Xx”
Xx
Reviewed February 21, 2016
3.6
Satori from Japan
Business traveler
Queen Room
Stayed 1 night in February 2016
Staff Inhospitality”
Staff said never "Hello" when I arrived at the motel. The shuttle bus did not pick me up for 50 minutes and I called the motel twice. It was a little snowing and I stood all the time. Finally the car driver came but did not came out when I knocked the door and just said "You missed the car", he has never greet. When I arrived the hotel, no staff gave greetings. I claimed that I was waiting for the shuttle bus for 50 minutes, they said that I must miss it. No sorry, no apologize. In addition, they shows their discomfort and put deposit on me. I felt threatened. I never use this motel. Be careful if you look for stay that you want to be comfortable.
Reviewed February 13, 2016
8.7
Excellent
David from United States
Solo traveler
Queen Room
Stayed 1 night in November 2015
Very good”
The staff was very friendly room was amazing and was very peaceful
my stay was beautiful will stay again when i am back to Toronto
Reviewed December 01, 2015
8.3
Excellent
Janet from Canada
Solo traveler
Queen Room
Stayed 1 night in November 2015
It was perfect for my purposes”
Clean room. Great food next door 24 hours. Staff was so nice
It was great.only recommendation I have is that the halls be vacuumed but the room was spotless and bed was amazingly comfortable!
Reviewed November 15, 2015
8.3
Excellent
JENNIFER from Philippines
Solo traveler
Queen Room
Stayed 3 nights in October 2015
3 star”
the free shuttle service
Good
Reviewed November 05, 2015
7.0
Very good
Kenneth from Canada
Solo traveler
Queen Room
Stayed 1 night in July 2015
Good for location.”
location, location, location....
Overnight stay was satisfactory.
Reviewed July 29, 2015
6.3
Good
Juran from Bangladesh
Family with young children
King Room
Stayed 1 night in July 2015
Excellent Location ”
Best thing is the location; close to airport and important amenities
Room is quite spacious and clean. We liked the comfort as the price was very reasonable.
Reviewed July 22, 2015
7.3
Very good
Sharlyn from Philippines
Solo traveler
Queen Room
Stayed 1 night in July 2014
Had a relaxing stay”
Near the airport, Value for money and Comfy bed
I stayed here for one night. It was a small hotel, short drive from the airport (about 10 minutes). Surprisingly, my room was spacious and clean. I love the bed! Super comfy! Had a really good night sleep after a long flight. Staff were helpful during the day shift. They give you subway coupon for breakfast, which is a bit of a disappointment for me. Overall I was satisfied with my stay.
Reviewed June 17, 2015
9.3
Exceptional
Yuan from Canada
Couple
King Room
Stayed 1 night in May 2015
Good location and good value”
Close to airport, free shuttle, free breakfast, cheap and comfy
Reviewed June 01, 2015
5.7
Soomin from South Korea
Business traveler
Queen Room
Stayed 1 night in January 2015
Cheap because they offer poor service.”
warm water, fairly clean room, elevator.
NU hotel was a disappointment. It is fairly close to the airport, but to get to the hotel I had to take a link train from terminal 1 to another area because the pick up shuttle only comes to one spot. Also, the front desk lady was so rude when she spoke and dealt with customers. There was only one person working on the hotel front desk so it took forever to process the reservation although I already paid. Shuttle bus drivers were nice. Room was clean, but there wasn't much. No complimentary water or snacks. Vending machine was broken. Overall, I give this hotel 2 stars according to their service quality.
Reviewed January 13, 2015
5.7
David from United States
Solo traveler
King Room
Stayed 1 night in November 2014
Old and tired”
Very comfortable bed, old and tired building, scary elevator
This was a tired old building that someone tried to convert to a hotel. Sloppy coat of paint and crappy ikea furniture. Far away from the airport. No meal service but there is a subway sandwich shop downstairs. The shuttle service at the airport is call only not on regular rotation like the other hotels. For a few dollars more you can stay at the Sheraton down the street with all the amenities.
Reviewed November 28, 2014
5.3
Michael from Canada
Couple
King Room
Stayed 1 night in November 2014
All the negatives about this hotel concern service”
The bed, the location
Not an impressive experience due to the incompetence of the front desk clerks and check-in and check-out staff. The dissatisfaction is too far reaching to waste time describing but suffice it to say that if the hotel had been equipped with staff that were courteous, reasonable and prompt with their response to guest concerns, our stay may have been considerably more acceptable. We had a King size bed and there were only two dinky little pillows. When we asked for some additional pillows the girl at the desk said.......wait for it!!.....They don't HAVE any extra pillows!! Really! Tried to call down for a wake-up call.......4 times!...over a period of an hour and 15 minutes.......never did get an answer...To expand on our disappointment further, I feel would be a waste of time. There is a serious problem there and clearly guest grievances will likely fall upon deaf ears anyway. & thankfully, there was one member of the staff that comprehended the simple concept of customer service.thankfully! It was unfortunately too little, too late!! Sorry my review couldn't have been better but future guests should know what to expect.
Reviewed November 11, 2014
7.3
Very good
Jennifer from United Kingdom
Solo traveler
Queen Room
Stayed 1 night in July 2014
Ok for an overnight”
Big bed, nice shower, clean
I chose this hotel for its location in proximity to the airport as I only had a short stay. It turned out to be quite difficult to find and organise getting to and no one had heard of it at the time I stayed. More suited to those who are going to hire cars. There were places to eat around the hotel and the rooms were comfortable.
Reviewed October 07, 2014
9.3
Exceptional
Jianqiao from China
Solo traveler
Queen Room
Stayed 3 nights in August 2014
1.2 hours to downtown via bus&tube”
Zet Resturant,Payless Car Rent,Cleariness
Reviewed September 02, 2014
12
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