Pavilion Hotel
Premier Room Pavilion Hotel
Lobby Pavilion Hotel
Lobby Pavilion Hotel
See all 31 photos
Removed from saved list
7.6
Very good
13.1% this month
/10
(1020 reviews)See what guests said
See map
8.6
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
  • Durban Jewish Club180 m
  • Joe Kool’s200 m
  • Lake Jozini470 m
  • Golden Mile520 m
  • Joe Kools on the Beach550 m
  • Mini Town580 m
  • Cool Runnings590 m
  • Cool Runnings - fishing590 m
  • Branch Post Office610 m
  • Travel Doctor620 m
  • Free Wi-Fi

    Pavilion Hotel

    15 Ke Masinga Road, Marine Parade, Durban, South Africa, 4000 - See map
    Very good cleanliness
    7.7 rating for cleanliness
    Very good service
    7.5 rating for service
    • Airport transfer

    • 230 meters to the beach

    • Located in heart of Durban

    • Free Wi-Fi in all rooms!

    • Air conditioning

    This property is in high demand!

    Booked 165 times for various dates | 30 travelers looked at this property within the last 36 hours for various dates

    Property ranking|Compared to 1,833 Durban properties
    See all rankings
    Location score
    8.6/10
    Room comfort score
    7.1/10
    Value for money score
    7.5/10
    Service score
    7.5/10
    Better than
    98
    %
    of Durban properties
    Better than
    97
    %
    of Durban properties
    Better than
    96
    %
    of Durban properties
    Better than
    96
    %
    of Durban properties
    Value for money7.5
    Location rating8.6
    Nearest airportKing Shaka International Airport (DUR)
    Distance to airport26.5 km

    Rooms available at Pavilion Hotel

    Deluxe Room
    Deluxe Room
    ...
    • Room size: 45 m²/484 ft²
    • Park view
    • 1 double bed
    Enter dates to see prices
    Family Room
    Family Room
    ...
    • Room size: 60 m²/646 ft²
    • Non-smoking
    • 2 double beds
    Enter dates to see prices
    Family room Standard
    Family room Standard
    ...
      Enter dates to see prices
      Double Premier
      Double Premier
      ...
        Enter dates to see prices
        Premier Room
        Premier Room
        ...
        • Room size: 25 m²/269 ft²
        • Non-smoking
        • 1 queen bed
        Enter dates to see prices
        Double Single Use Deluxe
        Double Single Use Deluxe
        ...
          Enter dates to see prices
          Single Premier
          Single Premier
          ...
            Enter dates to see prices
            Single Deluxe
            Single Deluxe
            ...
              Enter dates to see prices
              Executive Suite
              Executive Suite
              ...
              • Room size: 15 m²/161 ft²
              • Shower
              • 1 double bed
              Enter dates to see prices
              Family Room Premier
              Family Room Premier
              ...
                Enter dates to see prices
                Up to 30% off with Agoda Insider Deals!

                Prices drop the moment you sign in!

                Sign in now
                More about Pavilion Hotel

                More about Pavilion Hotel

                An overview

                Show less

                What they offer

                Show less

                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
                Show less

                What's nearby

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
                Show less

                Property's guest policies

                Show less

                Some helpful facts

                Show less

                Reviews of Pavilion Hotel from real guests

                Provided by verified guests of Agoda
                Agoda Reviews (1020)Booking.com Reviews (1045)
                7.6
                /
                10
                Very good
                13.1% this month
                Cleanliness7.7
                Facilities6.9
                Location8.6
                Room comfort and quality7.1
                Service7.5
                Value for money7.5
                Rating
                9+ Exceptional (143)
                8-9 Excellent (69)
                7-8 Very Good (89)
                6-7 Good (53)
                <6 Below Expectation (135)
                Time of the year
                Mar - May (111)
                Jun - Aug (145)
                Sep - Nov (108)
                Dec - Feb (125)
                All guests (1020)
                All room types
                All languages
                Showing 489 verified guest comments
                12345
                8.4
                Excellent
                Roxanne from South Africa
                Group
                Family Room
                Stayed 1 night in July 2019

                Good .friendly staff. Beautiful foyer and reception area, however room was disappointing.”

                The bed was uncomfortable, beddind had stains and the floor was dusty .Room 314 was not soo comfortable.I know there is better rooms in the hotel though .Maybe make some adjustments to the older rooms.Overall it gets a 3 out of 5 from me.

                Reviewed July 14, 2019

                Thank you for your feedback

                Responded July 17, 2019
                Pavilion Hotel
                8.4
                Excellent
                L from South Africa
                Couple
                Family Room
                Stayed 1 night in July 2019

                Leisure”

                The Hotel must manage the noise levels both ins terms the facilities design and enforce rules for patrons to respect other guest. my night wa horrif with crying and screaming baby and toddlers in the corridors of my floor. On the positive the staff was very friendly and helpful

                Reviewed July 08, 2019

                Thank you for your feedback

                Responded July 17, 2019
                Pavilion Hotel
                9.6
                Exceptional
                Khomotso
                Couple
                Run of House
                Stayed 2 nights in July 2019

                Fun experience”

                It was a weekend to spend quality time with my partner after a long time. Was not focused on logistics

                Reviewed July 22, 2019

                Thank you

                Responded July 29, 2019
                Pavilion Hotel
                2.0
                zubair from South Africa
                Family with young children
                Deluxe Room
                Stayed 6 nights in June 2019

                Worse service/don’t care of clients ”

                A incident that occurred while I stayed at the hotel regarding theft and the hotel and security company said they going to compensate for the losses but till today nothing has every happened and the hotel did not even respond to me once I left. I will not stay there again

                Reviewed July 16, 2019

                Thank you for your feedback

                Responded July 17, 2019
                Pavilion Hotel
                4.4
                Nombuso from South Africa
                Family with teens
                Family Room
                Stayed 1 night in July 2019

                Acceptable”

                The hotel is well located near the beach. They keep luggage after checking out if you still out and about. But the level of cleanliness wasnt that good. Even found small cockroaches. The rooms can do with little revamp. Lift needs proper maintenance.

                Reviewed July 15, 2019

                Thank you for your feedback

                Responded July 17, 2019
                Pavilion Hotel
                2.0
                Kreson from South Africa
                Couple
                Run of House
                Stayed 1 night in July 2019

                Awful”

                Room was disgusting.Asked for a refund. Was told to speak to the online agent . Room was old with worn down furniture . Bathroom plumbing was terrible.Broken toilet seat and sink drain blocked .Awful experience .Definetly not 3 stars . I would not even give it one star .

                Reviewed July 15, 2019

                Thank you for your feedback

                Responded July 17, 2019
                Pavilion Hotel
                7.6
                Very good
                Zeenat from South Africa
                Couple
                Run of House
                Stayed 1 night in July 2019

                An awesome short stay in an atmosphere of peace and quietness. Had a wonderful stay. ”

                A memorable stay with excellent relaxation.

                Reviewed July 23, 2019

                Thank you

                Responded July 29, 2019
                Pavilion Hotel
                9.2
                Exceptional
                Mearl from South Africa
                Couple
                Deluxe Room
                Stayed 4 nights in June 2019

                It was too noisy as the Hotel had schools booked in. The noise wrre ridiculous till late at night.”

                The children were riding on scooters in the halls.Doors were slammed hard. You could hear people with bottles, drunk at night banging on doors. I appreciate the service and that the fee was so little, but I couldn't sleep well and that's basically all I needed the Hotel for as we went out during the day. I would definitely not book in there again as Management should make sure that guests understand the rules and reprimand them when they step out.Management try to rectify and put us in a better room for the night yet even on the Third Floor the guest were noisy. Walls are thin that you can hear everything. This made my stay unpleasant.

                Reviewed June 24, 2019

                Thank you for your feedback

                Responded July 17, 2019
                Pavilion Hotel
                9.2
                Exceptional
                Gautam from India
                Solo traveler
                Double
                Stayed 6 nights in June 2019

                One of the best Hotel on north beach Durban”

                I recommend this hotel to all travelers - its value for money hotel with best location near north beach, all staff are very kindly people. room and hotel cleanliness is so perfect.. I'll stay again and again,,

                Reviewed June 18, 2019

                Thank you for your feedback

                Responded July 17, 2019
                Pavilion Hotel
                9.2
                Exceptional
                Lala from South Africa
                Couple
                Deluxe Room
                Stayed 1 night in June 2019

                Exceptional”

                We normally get great service at the Pavilion Hotel, but the last time that my partner and I were there we experienced a no so pleasing experience. We were allocated a room next to students who were quiet noisy and noone had explained that to us for us to make a decision. The room had no kettle yet there were tea & coffee condiments. We requested for an iron and an ironing board and waited for more than half an hour until we decided to leave because we were getting late for work.

                Reviewed June 13, 2019

                Thank you for your feedback

                Responded July 17, 2019
                Pavilion Hotel
                2.0
                Colbert from South Africa
                Couple
                Double Basic
                Stayed 1 night in May 2019

                Horrible,poor service, discrimination,those Indians have discrimination”

                I booked there for 3 days but I stayed there only one day even though they took my money,only to be told in the evening of the second day that they are fully booked and my luggage was removed from the room I used the previous night and stored somewhere because the room was reserved for their special preference people because those Indians have a discrimination attitude.When I asked my refund for 2 days which I didn't stay because they were chasing me out,the Indian lady in the reception area just gave me no to call,when I dialed the no,only to be told that they only work Monday to Friday,it was on Saturday.I have to go up and down in the evening of Saturday to look for another hotel to accommodate me and of course I must spend another money since I couldn't get my refund.I am from Gauteng and my return flight was on monday, should I didn't have extra money I would have slept in the street of Durban,poor service,will go to the news to let the whole world knws about their poor service

                Reviewed May 19, 2019

                Thank you for your feedback

                Responded July 17, 2019
                Pavilion Hotel
                7.6
                Very good
                Ida from South Africa
                Solo traveler
                Deluxe Room
                Stayed 4 nights in June 2019

                Nice hotel! But too loud! ”

                The hotel is fine. Staff was friendly and service and food was good. Room was clean and overall value for money. But the hotel is too loud. You have kids running around in the hallways, and the sound just travels. People smoke there as well. I was unable to fall asleep before 12 for 2 nights waiting for the people to calm down. Unfortunately I won't stay there again because of this. Which is sad, because the hotel itself is 100%

                Reviewed July 06, 2019

                Thank you for your feedback

                Responded July 17, 2019
                Pavilion Hotel
                6.0
                Mcitheki from South Africa
                Family with young children
                Family Room
                Stayed 7 nights in June 2019

                Horrible experience ”

                Adviced that parking was free when we initially made booking only to be told when we check in that its 50 rands to park in secure place per night, globe not working upon arrival, no remote for aircon at room 102 - we enquired about it and told there is no remote but can be moved to another room & promised that we will be updated but we had to call reception again to have the matter sorted. Moved to room 123 which was smaller & when we enquired the lady asked my husband how many beds are in the room, which we feel was sarcastic as she works here and should know. No microwave and fridge in the room. Some tv channels just go blank and hot water tap takes long to be warm. High noise levels. Our overall experience has been horrible so far, but that will not deter us from enjoying Durban and its beautiful weather and warm beach waters.

                Reviewed July 01, 2019

                Thank you for your feedback

                Responded July 17, 2019
                Pavilion Hotel
                7.2
                Very good
                Sthembile from South Africa
                Family with young children
                Family Room
                Stayed 4 nights in July 2019

                Excellent”

                The room we were in didn't have a bar fridge very disappointing for a person traveling with kids you need to keep kids snack cold and food,

                Reviewed July 20, 2019

                Thank you for providing feedback

                Responded July 29, 2019
                Pavilion Hotel
                7.6
                Very good
                MTUNZI from South Africa
                Business traveler
                Deluxe Room
                Stayed 1 night in June 2019

                The hotel is okay ”

                When I arrived on one towel in the room with no Bath mat. I called reception to assist, but no one came to my room 😡 using one towel for the whole stay was something annoying.

                Reviewed July 03, 2019

                Thank you for your feedback

                Responded July 17, 2019
                Pavilion Hotel
                8.8
                Excellent
                Shaun from South Africa
                Solo traveler
                Deluxe Room
                Stayed 5 nights in April 2019

                Pavillion Hotel ”

                Pros: 1. Great reception staff. 2. The rooms were clean and in good condition. Cons: 1. When searching for accommodation, some must haves are: a. HIGHER FLOOR ROOM - this DID NOT happen, I was on the 2nd floor, which was poorly insulated from street noise emanating from the windows. b. NON SMOKING ROOM – while the hotel claims to be a non-smoking zone; (On the 1st night of my stay, the curtain and bedding had the cigarette odour, which kept me up most of the night; however the friendly reception staff sorted that out the next day.) c. PARKING – while the hotel did indicate the availability, they requested a R50.00 per night fee, in addition to the room fee. It should be said that the hotel has off street parking with an armed guard at no cost to guests, however, I found myself constantly stressing about my car being parked on the street. (I think the hotel should have been upfront on this point as it would have swayed my choice of hotel.) Overall, and in all fairness my stay was

                Reviewed April 27, 2019

                Thank you

                Responded June 23, 2019
                Pavilion Hotel
                9.2
                Exceptional
                anusha from South Africa
                Couple
                Deluxe Room
                Stayed 1 night in October 2018

                GREAT VALUE FOR MONEY ”

                Pavillion has great value for money. You have a choice of a basic rooms or rooms with a fridge and a microwave. There is a 24 hour resturant or you can opt for room service. Excellent location. Well lit up at night. I loved my stay here

                Reviewed March 22, 2019

                Thank you

                Responded June 23, 2019
                Pavilion Hotel
                10.0
                Exceptional
                Vanessa from South Africa
                Family with young children
                Family Room
                Stayed 2 nights in February 2019

                Affordability and Location, friendly efficient service”

                pavilion Hotel offers great customer service. They were able to meet our needs. Thumbs up to yoru maintenance guys, we reported a faulty shower and they replaced the shower head within 5 minutes. Keep up the excellent service delivery. Regards Mrs V. Maistry

                Reviewed February 18, 2019

                Thank you!

                Responded February 25, 2019
                Pavilion Hotel
                10.0
                Exceptional
                khomotso from South Africa
                Family with young children
                Single Basic
                Stayed 4 nights in June 2019

                everything was well and the hotel is next to the beach.”

                fantastic with everything.

                Reviewed June 19, 2019

                Thank you for your feedback

                Responded July 17, 2019
                Pavilion Hotel
                10.0
                Exceptional
                Tebogo from South Africa
                Business traveler
                Deluxe Room
                Stayed 2 nights in May 2019

                Nice hotel ”

                Friendly stuff and great welcome by the receptionist

                Reviewed June 09, 2019

                Thank you for your feedback

                Responded July 17, 2019
                Pavilion Hotel
                12345
                This is a popular property. Don't miss out!

                Back to search results

                Back to room choices

                |

                Dismiss

                Pavilion Hotel
                |Very good 7.6
                ×
                Check in. Step out.
                Experiences on Agoda. Because your room is just the beginning.

                • Excellent location
                • Golden Mile