Peppers Beach Club Hotel
Peppers Beach Club Hotel
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"Great staff, amazing pool."

Victor

09 November 2017

Spa Suite - Bed Peppers Beach Club Hotel
Spa Suite - Bed
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Interior view Peppers Beach Club Hotel
Interior view
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Interior view Peppers Beach Club Hotel
Interior view
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Swimming pool Peppers Beach Club Hotel
Swimming pool
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See map Peppers Beach Club Hotel
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Excellent
Location
8.9
See all 26 photos Peppers Beach Club Hotel
See all 26 photos
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Excellent
From 62 reviewsSee what guests said
8.4
Recommended by 82% of guests
Value for money8.0
Location rating8.9
Nearest airportCairns International Airport (CNS)
Distance to airport52.9 km
Has restaurantYes
  • Airport transfer

  • 260 meters to the beach

  • Hot tub

  • Air conditioning

Room choices
8.5
Excellent
Room comfort & quality
1 Bedroom Suite
1 Bedroom Suite
...
  • Garden view
  • 78 m²/840 ft²
  • 2 single beds and 1 king be...
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2-Bedroom Dual Key Apartment
2-Bedroom Dual Key Apartment
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  • Garden view
  • 106 m²/1141 ft²
  • 1 king bed or 2 single beds
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1-Bedroom Apartment without Cleaning Service
1-Bedroom Apartment without Cleaning Service
...
  • Garden view
  • 78 m²/840 ft²
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Two-Bedroom Suite with Dual Key - Unserviced
Two-Bedroom Suite with Dual Key - Unserviced
...
  • 160 m²/1722 ft²
  • Shower and bathtub
  • 2 super king beds or 4 sing...
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Spa Suite
Spa Suite
...
  • Garden view
  • 28 m²/301 ft²
  • 1 king bed or 2 single beds
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Suite Two Bedrooms
Suite Two Bedrooms
...
  • 106 m²/1141 ft²
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Dual Key  2 Bedroom Suite Stay and Save - Unserviced
Dual Key 2 Bedroom Suite Stay and Save - Unserviced
...
  • Non-smoking
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Dual Key  2 Bedroom Suite
Dual Key 2 Bedroom Suite
...
  • Non-smoking
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Spa Suite Stay Longer and Save
Spa Suite Stay Longer and Save
...
  • Non-smoking
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Dual Key  2 Bedroom Suite
Dual Key 2 Bedroom Suite
...
  • Non-smoking
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More about Peppers Beach Club Hotel

More about Peppers Beach Club Hotel

"Location was good with short stroll to shops and beach."

Reviewed 18 December 2016

Thao from Australia

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Family with young children

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Really nice hotel, short walk to the beach and restaurants."

Annette from Australia

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Couple
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (62)Booking.com Reviews (429)
8.4
Cleanliness8.7
Facilities8.5
Location8.9
Room comfort and quality8.5
Service8.7
Value for money8.0
Provided by verified guests of Agoda
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Room type
Spa Suite
1 Bedroom Suite
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Showing 53 verified guest comments
123
8.8
Excellent
Glenice from Australia
Couple
1 Bedroom Suite
Stayed 4 nights in August 2018
Great place to relax! ”
Stayed 4 nights. Beautiful pool & gardens. Spacious apartment. Very convenient location. Close to beach & main shopping/Restaurants area! No daily room service for the room rate, which was more expensive than similar accommodation in Palm Cove!
Reviewed August 18, 2018
8.8
Excellent
Amy from Australia
Couple
Spa Suite
Stayed 3 nights in April 2018
Great location!”
Great spot to explore Port Douglas, beach and shops/cafes are within walking distance!
Reviewed April 19, 2018
5.2
mike from Australia
Family with teens
1 Bedroom Suite
Stayed 2 nights in April 2018
A couple of let downs”
Nice pool and relaxing vibe, but... On arrival after a brief greeting I was told that if I lost a room key, there would be a $300 charge to replace locks. This comment was very unnecessary and made me feel as if I was a child. There were several amenities not available due to floods in recent months. There was no reference to this on website. Cable tv, wifi and gym were not available. Tried ordering room service after the family each made a selection from menu in room. When calling to place order was informed that that menu was no longer available. There was nothing of interest to my family on the menu offered over the phone. Finally, there was a large patch of mould spores on the ceiling of the living room.
Reviewed April 18, 2018
9.6
Exceptional
Nicolas from Argentina
Couple
Spa Suite
Stayed 5 nights in January 2018
Loved it!”
Short walk to the beach and restaurants, beautiful lagoon pool, and facilities. Staff was personable and friendly and helped booking tours.
Reviewed January 08, 2018
10.0
Exceptional
craig from Australia
Couple
Spa Suite
Stayed 2 nights in December 2017
Exceptional”
Great place.
Reviewed December 12, 2017
8.8
Excellent
Victor from Belgium
Couple
Spa Suite
Stayed 4 nights in October 2017
Very good to relax couple of days ”
Very good to relax couple of days. Great staff, amazing pool.
Reviewed November 09, 2017
8.8
Excellent
Diana from Australia
Couple
Spa Suite
Stayed 4 nights in October 2017
Beautiful Swimming Pool”
We absolutely loved Peppers Beach Club Hotel. The swimming pool setting was beautiful and the service of all the staff was excellent. The room was very comfortable and tranquil. We would definitely stay there again.
Reviewed November 04, 2017
9.2
Exceptional
Annette from Australia
Couple
Spa Suite
Stayed 5 nights in May 2017
Lovely boutique resort”
Really nice hotel, short walk to the beach and restaurants. I would stay there again.
Reviewed June 02, 2017
7.2
Very good
Chia from Hong Kong
Family with teens
1 Bedroom Suite
Stayed 3 nights in December 2016
Large condo and nice location”
We were given corner apartment with a private pool but we ended up not using ours since the sandy pool was so much fun. Location was good, the beach and marina are both within walking distance.
Reviewed January 04, 2017
8.4
Excellent
Thao from Australia
Family with young children
Stayed 4 nights in December 2016
Short getaway ”
The suite was big with nice kitchen and lounge area. Bed was too soft and pillows were too dense for our liking. The bedroom smell a bit like urine without the aircon on. The floor could do with a vacuum and mopping. The bedroom and the adjoining room had no ceiling lights. Only lamps which meant it was quite dark at night. We booked the suite under the impression that it had the spa or bathtub (from Agoda's room descriptions) but after checking in was told only the spa suite had it. The kitchen had good supply of kitchen utensils and daily cleaning and restocking was great. Breakfast was ok not much of a spread. We were only told upon entering the restaurant that it was an extra $5pp for hot foods (bacon eggs etc) as its not included in the Full Breakfast description. The best part was the Pool! Our kids loved the pool and we spent most of our time there. The manmade beach was awesome and kid-friendly. Location was good with short stroll to shops and beach.
Reviewed December 18, 2016
10.0
Exceptional
Fiona from New Zealand
Family with young children
Stayed 8 nights in September 2016
Fantastic ! Peppers never disappoints!”
We stayed here with 2 children ,7 and 8 years for 8 nights in a two bedroom suite! It was perfect in every way and the staff were brilliant! Loved every minute and will certainly be returning!
Reviewed September 12, 2016
10.0
Exceptional
chris from Australia
Couple
1 Bedroom Suite
Stayed 3 nights in August 2016
Relaxing Holiday”
OUR THREE NIGHTS IN A ONE BEDROOM SUITE (UPGRADED TO A PENTHOUSE) WAS VERY COMFORTABLE. EXTREMELY SPACIOUS, CLEAN , AND HOUSEKEEPING WAS VERY THOROUGH. UNFORTUNATELY A LITTLE COOL TO USE THE POOL EVERY DAY, BUT EVERYTHING Was well maintained. check in and out was quick and easy. would definitely stay again.
Reviewed September 04, 2016
8.8
Excellent
Lucy from Australia
Couple
Spa Suite
Stayed 5 nights in March 2016
Very Good!”
We had a great stay at Peppers. The staff were really friendly, and the location is perfect, just 10 mins walk into town. A thumbs up from us!
Reviewed March 30, 2016
8.7
Excellent
Neville from Australia
Couple
1 Bedroom Suite
Stayed 6 nights in February 2016
Fantastic Resort”
Suite Room, Lagoon Pool, Staff Service
Brilliant place to stay at. Highly recommend staying there.
Reviewed February 22, 2016
4.3
Padaphet from Laos
Couple
Spa Suite
Stayed 2 nights in December 2015
Poor customer service, no reply to my inquiry ”
Clean hotel, closed to the town and nice swimming pool
During the time of our stay at the hotel was nice. We celebrated our anniversary at Port Douglas and decided to stay at the peppers Beach Clubs hotel. When we checked into the room, there was a Bottle of wine with a bucket of ice and a small note saying congratulations on our wedding anniversary. We understood that it was a gift from the hotel as we actually paid for the room very expensive during the Christmas time, there was a card in front of the bottle of wine which stated "congratulations on our anniversary". However, we had received a bill for using of the mini bar after we checked out when we did not use any mini bar at all. We tried to ring the hotel reception back, but the lady at the reception was rude and did not cleary answer our questions why the hotel charged for the mini bar. She recommended us to email the hotel management team for any inquiries as she said that she was busy with a group of people who were checking in to the hotel. We did email the hotel management team as suggested and asked them why they charged for a bottle of wine when there was a note in front of the wine saying that it was a complementary. We have been to many five stars hotels that they always provided a plate of fruits or a bottle of wine for customers as a complementary gift and they did not charge us after we checked out, because those hotels were honest and royal to customers. Whereas, the Peppers Beach Clubs Hotel have charged customers. We still have not receive any feedback from the hotel regarding the charge yet and we are very disappoint with the hotel management team and customer service of this hotel. We really had a bad experience with the customer service here and We strongly don't want to recommend this hotel to anybody if you don't want to be charged after your stay.
Reviewed January 11, 2016
10.0
Exceptional
Rachel from Australia
Family with teens
Stayed 5 nights in December 2015
peppers”
friendly staff, great pool, comfortable room
Great place to relax
Reviewed December 12, 2015
10.0
Exceptional
Sarah from Australia
Couple
Spa Suite
Stayed 5 nights in November 2015
Amazing place to stay”
The location, the comfort and the staff
Peppers is brilliant. The staff were amazing and so helpful, nothing was too much. Breakfast was great each day and they even included hot food which was unexpected. The location is amazing and so close to town that you can just walk everywhere. Absolutely loved our stay
Reviewed November 21, 2015
8.7
Excellent
Marina from Australia
Couple
Stayed 2 nights in October 2015
staff were all so friendly and resort just beautif”
pool, location and friendly staff
nice and relaxing
Reviewed October 26, 2015
10.0
Exceptional
Suzie from Australia
Couple
Spa Suite
Stayed 9 nights in September 2015
An absolute wonderful stay. Top service ”
Friendly service, cleanliness and always helpful
Total rest and relaxation. The staff went out of their way to help us with tour bookings, directions and anything we needed help with. I will be recommending them to my friends and family. When we go back we will stay with Peppers
Reviewed October 03, 2015
10.0
Exceptional
Clayton from Australia
Couple
Spa Suite
Stayed 7 nights in September 2015
Relaxing in the sun”
Friendly staff, proximity to beach and relaxing
We spent (7) lovely days at the Peppers Beach Club Hotel in a Spa Suite and it was amazing, the staff were so friendly and accommodating, the pool area is out of this world and weather was great. Being so close to Macrossin Street and Four Mile Beach was also a real bonus. We received a free upgrade from the Continental Breakfast to the Full Buffet Breakfast as well. Will be recommending this hotel to family and friends. Thank you Pepper Beach Club Hotel.
Reviewed September 14, 2015
123
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