Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
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 Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
Bathroom Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
Bathroom Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
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8.3
Excellent
2.1% this month
/10
(6696 reviews)See what guests said
See map
9.3
Exceptional
Location rating score
Exceptional location
  • Mid Valley Mega Mall41.58 km
  • Thean Hou Temple41.94 km
  • Sri Maha Mariamman Temple44.36 km
  • Petaling Street44.5 km
  • Pavilion Kuala Lumpur45.07 km
  • Aquaria KLCC45.55 km
  • Kuala Lumpur City Centre (KLCC)45.88 km
  • Suria KLCC45.98 km
  • Petronas Twin Towers46.08 km
  • Batu Caves55.35 km
  • Free Wi-Fi

    Private Resting Suite, Plaza Premium Lounge - Gateway@klia2

    Kuala Lumpur International Airport 2 (klia2), Level 2M, Gateway@klia2, Sepang (landside/2 minutes away from Air Asia check in Counter)., Sepang, Kuala Lumpur, Malaysia, 64000 - See map

    8 travelers looked at this property within the last 36 hours for various dates

    Book now before it's too late!

    "I WAS UPGRADED TO THE BEAUTIFUL NEW AEROTEL NEXT HOTEL AND MY FAMILY HAD A VERY COMFORTABLE STAY IN A SPACIOUS 35 SQ ROOM"
    NARESH - 08 January 2019
    Exceptional reputation
    Recommended by 95% of guests
    Excellent cleanliness
    8.8 rating for cleanliness
    Fantastic breakfast
    85% positive mentions
    Excellent service
    8.2 rating for service
    • Free Wi-Fi in all rooms!

    • Restaurants

    • Room service

    • Check-in/out [express]

    • Luggage storage

    Cheaper than 95% of all properties in Kuala Lumpur in the last 24 hoursCompared to 16,036 Kuala Lumpur properties at Agoda for various dates
    Value for money7.8
    Distance to city center56km
    Location rating9.3
    Nearest airportKuala Lumpur International Airport (KUL)
    Distance to airport2.4 km

    Rooms available at Private Resting Suite, Plaza Premium Lounge - Gateway@klia2

    7.9
    Very good
    Room comfort & quality
    Traveller Room - 6 Hours Stay, Room & Meal
    Traveller Room - 6 Hours Stay, Room & Meal
    ...
    • Room size: 21 m²/226 ft²
    • No Windows view
    • 2 bunk beds
    Enter dates to see prices
    Suite - 12 Hours Stay, Room & Meal
    Suite - 12 Hours Stay, Room & Meal
    ...
    • Room size: 11 m²/118 ft²
    • No Windows view
    • 1 single bed
    Enter dates to see prices
    Family Room - 12 Hours Stay, Room & Meal
    Family Room - 12 Hours Stay, Room & Meal
    ...
    • Room size: 21 m²/226 ft²
    • No Windows view
    • 2 single beds and 1 bunk be...
    Enter dates to see prices
    Family Room - 6 Hours Stay, Room & Meal
    Family Room - 6 Hours Stay, Room & Meal
    ...
    • Room size: 21 m²/226 ft²
    • No Windows view
    • 1 bunk bed and 2 single bed...
    Enter dates to see prices
    Traveller Room - 12 Hours Stay, Room & Meal
    Traveller Room - 12 Hours Stay, Room & Meal
    ...
    • Room size: 21 m²/226 ft²
    • No Windows view
    • 2 bunk beds
    Enter dates to see prices
    Studio - 12 Hours Stay, Room & Meal
    Studio - 12 Hours Stay, Room & Meal
    ...
    • Room size: 13 m²/140 ft²
    • No Windows view
    • 1 bunk bed
    Enter dates to see prices
    Double Plus - 12 Hours Stay, & Meal
    Double Plus - 12 Hours Stay, & Meal
    ...
    • Room size: 22 m²/237 ft²
    • No Windows view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Double Plus - 6 Hours Stay, & Meal
    Double Plus - 6 Hours Stay, & Meal
    ...
    • Room size: 25 m²/269 ft²
    • No Windows view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Suite - 6 Hours Stay, Room & Meal
    Suite - 6 Hours Stay, Room & Meal
    ...
    • Room size: 11 m²/118 ft²
    • No Windows view
    • 1 single bed
    Enter dates to see prices
    Solo Plus - 12 Hours Stay, & Meal
    Solo Plus - 12 Hours Stay, & Meal
    ...
    • Room size: 20 m²/215 ft²
    • No Windows view
    • 1 single bed
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Private Resting Suite, Plaza Premium Lounge - Gateway@klia2?

    Check-in at Private Resting Suite, Plaza Premium Lounge - Gateway@klia2 starts from 12:00 AM. Guests must check-out before 02:00 PM to avoid additional fees. You may request early check-in or late check-out as a special request through the booking form. This may be offered by the property, subject to availability. The hotel front desk operates 24 hours a day.

    How do I get to Private Resting Suite, Plaza Premium Lounge - Gateway@klia2?

    If you would like to drive to Private Resting Suite, Plaza Premium Lounge - Gateway@klia2, a car park is available nearby.

    Is breakfast offered at Private Resting Suite, Plaza Premium Lounge - Gateway@klia2?

    Buffet breakfast is offered at Private Resting Suite, Plaza Premium Lounge - Gateway@klia2. Breakfast is included with all room types, free of charge for all guests.

    What are my dining options at Private Resting Suite, Plaza Premium Lounge - Gateway@klia2?

    Private Resting Suite, Plaza Premium Lounge - Gateway@klia2 has an in-house restaurant for hungry guests to dine-in. The Lounge comes highly recommended by the property. A variety of cuisines is served at the restaurant.

    What is the smoking policy at Private Resting Suite, Plaza Premium Lounge - Gateway@klia2?

    Private Resting Suite, Plaza Premium Lounge - Gateway@klia2 is a smoke-free property in all rooms.

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    What people love about Private Resting Suite, Plaza Premium Lounge - Gateway@klia2

    • 8.8
      Excellent
      Location

      "Located at KLIA2, so it's a good transit hotel."

      CHENG C.

      |

      19 December 2018

    • 8.8
      Excellent

      "Good ! Very convenient for transit traveller ."

      Poh

      |

      29 December 2018

    • 10.0
      Exceptional
      Staff 

      "The customer service is very good & friendly."

      WANG

      |

      11 January 2019

    Property ranking|Compared to 16,036 Kuala Lumpur properties
    See all rankings
    Location score
    9.3/10
    Cleanliness score
    8.8/10
    Room comfort score
    7.9/10
    Service score
    8.2/10
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    98
    %
    of Kuala Lumpur properties
    Up to 30% off with Agoda Insider Deals!

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    More about Private Resting Suite, Plaza Premium Lounge - Gateway@klia2

    More about Private Resting Suite, Plaza Premium Lounge - Gateway@klia2

    9.2
    Exceptional

    "Comfortable room with free flow foods and drinks is the best..."

    Sook

    |

    15 December 2018

    Description

    Show less

    Most talked about facilities

    Housekeeping
    223 mentions
    Food & Dining
    174 mentions
    Breakfast
    138 mentions
    Internet
    21 mentions

    What they offer

    9.2
    Exceptional
    Cleanliness

    "The room (Family type) is spacious, clean, and cozy."

    Kuning

    |

    30 November 2018

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    Continental

    Restaurants on site

    The Green Market
    Cuisine:Japanese, Korean, Malaysian
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

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    Reviews of Private Resting Suite, Plaza Premium Lounge - Gateway@klia2 from real guests

    Overall rating
    8.3
    Excellent
    From 6696 reviews
    Provided by verified guests of
    Agoda Reviews (5848)Booking.com Reviews (848)
    Rating via Agoda8.4
    /
    10
    Excellent
    2.1% this month
    Cleanliness8.8
    Facilities8.1
    Location9.3
    Room comfort and quality7.9
    Service8.2
    Value for money7.8
    High score for Kuala Lumpur
    Rating
    9+ Exceptional (924)
    8-9 Excellent (529)
    7-8 Very Good (579)
    6-7 Good (196)
    <6 Below Expectation (245)
    Time of the year
    Mar - May (560)
    Jun - Aug (659)
    Sep - Nov (722)
    Dec - Feb (532)
    All guests (5848)
    All room types
    All languages

    Show reviews that mention 

    Showing 2473 verified guest comments
    12345
    9.6
    Exceptional
    catherine from Malaysia
    Couple
    Double Plus - 6 Hours Stay, & Meal
    Stayed 1 night in July 2019

    clean, spacious and convenient”

    My room has been upgraded to Aerotel next hotel nearby celcom shop. The room is spacious, clean and I love the shampoo as it smell soo nice. The location is convenient as it is just about 2-3 minutes to the departure hall which is at Level 3 just above the hotel and it is near to Family mart. I will come again next time. I love it.

    Reviewed July 25, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 11, 2019
    Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
    8.8
    Excellent
    Chajchawan from Thailand
    Solo traveler
    Stayed 1 night in July 2019

    Best place for short nap, early breakfast before I fly”

    I stayed 3hours with room and hot showers in KLIA2 during 1:00am-4am , be sure to include breakfast in the booking, else, you miss the best part of this place stay. The room mattress is soft and clean, quiet enough 3 hours deep sleep then woke up with hot showers, then checkout through opening buffet asian and western breakfast of great selection at 4am. . Then fullfilled your overnight stay in the airport, I felt more energetic to begin my early flight outbound here.

    Reviewed July 23, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 11, 2019
    Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
    8.8
    Excellent
    Nicholas from Malaysia
    Couple
    Double Plus - 12 Hours Stay, & Meal
    Stayed 1 night in July 2019

    Great place”

    Pro Convenient Spacious room Very cozy and with privacy Con Having renovation work nearby the hotel, heavy drilling which was very noisy from 12 am to 4 am. Should put in a notice on booking site about the construction.

    Reviewed July 20, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. We have shared your feedback with relevant department so that further enhancement could be carried out. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 14, 2019
    Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
    8.8
    Excellent
    Jason from Australia
    Couple
    Double Plus - 6 Hours Stay, & Meal
    Stayed 1 night in July 2019

    Renovation occurring - very noisy!”

    I came here on Monday 15 July 2019 to sleep for six hours and only managed to get a few hours sleep. Construction noise started early in the morning and lasted all day. They warn you when you arrive to your room but be aware that you may not get the desired rest.

    Reviewed July 17, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 14, 2019
    Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
    8.4
    Excellent
    Hyacintha from Malaysia
    Family with young children
    Family Room - 12 Hours Stay, Room & Meal
    Stayed 1 night in November 2018

    Expectations maintained”

    Upon checkin, we were upgraded to two twin connecting rooms at Aerotel. Not bad for an overnight stay to catch a morning flight. Its convenient and safe for me n my young girls as we can go and stroll around the mall, not having to go outside the building.

    Reviewed July 12, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 14, 2019
    Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
    8.4
    Excellent
    Carol from United States
    Couple
    Double Plus - 6 Hours Stay, & Meal
    Stayed 1 night in July 2019

    overnighter”

    A really smart, efficient respite before my next flight out. I booked the hotel room via Agoda for USD $45. What wasn't clear on the Agoda site was that this was only for 6 hours -- not a full day. Discovered that at check in only! Still utilized the space and exxtended another 6 hours. Perhaps it's a tad pricey at USD 45 -- but it served its purpose. The attached little bar/cafe across from the hotel area - where you could get your comp refreshments had much to be desired. Tiny space, with tiny menu and very sticky tabletops. :(

    Reviewed July 22, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. We have shared your feedback with relevant department so that further enhancement could be carried out. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 14, 2019
    Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
    10.0
    Exceptional
    Justin from Malaysia
    Solo traveler
    Suite - 12 Hours Stay, Room & Meal
    Stayed 1 night in July 2019

    Excellent Private Resting Suite”

    This suite is really a great choice if traveler need to get proper sleep before early morning flight. With attached bathroom and breakfast before flight, it becomes one of the best resting area in Gateway@klia2.

    Reviewed July 10, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 14, 2019
    Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
    8.0
    Excellent
    Guek from Malaysia
    Couple
    Double Plus - 6 Hours Stay, & Meal
    Stayed 1 night in July 2019

    Very good”

    Went to the reception according to the hotel I booked, but they are busy to entertain me, after check they direct me to the aerotel which is opposite (i suppose most of the short stay will go to aerotel) with no smile on face as I disturbing them. During check in at aerotel the staff attitude was totally different, they are polite and efficient and with big smile. When we reach the room, surpringly there are somebody in the room saying that they are doing the check, waited for abt 5 minutes they assure everything was ok and we enter the room, wonder if they Were doing routine check or having break in the room as the room smell food. Anyway this is my 2nd stay here, still comfortable stay but can be better.

    Reviewed July 09, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. We have shared your feedback with relevant department so that further enhancement could be carried out. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 14, 2019
    Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
    8.4
    Excellent
    chow from Malaysia
    Group
    Family Room - 6 Hours Stay, Room & Meal
    Stayed 1 night in May 2019

    Good resting place”

    I like everything inside including the free meal, the location but the slippers/brush prepared inside the room is not enough and we need to ask for that . Before check in they sent me a mail thru agoda and ask me to feedback the check in time to secure my booking however no one reply me anymore after I feedback the estimated arrived time thru agoda. Had call to the receptionist several times yet no one answer the phone. At the end when someone finally answering they just tell me no need to reconfirm.

    Reviewed June 27, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay and we will continually improve our standards to enhance your airport experience. Please be assured we will pass your feedback above to relevant department for further improvements. We look forward to welcoming you back in near future. Thank you.

    Responded December 02, 2019
    Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
    6.0
    Cally from Malaysia
    Business traveler
    Stayed 1 night in July 2019

    Clean,spacious, and cozy”

    Good location for us to take a rest before early & late arrival flight

    Reviewed July 25, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 11, 2019
    Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
    8.8
    Excellent
    Tei from Malaysia
    Business traveler
    Suite - 12 Hours Stay, Room & Meal
    Stayed 1 night in July 2019

    Excellent”

    A liitle bit impolite customer service at Premium Lounge when questioning about upgrade to Aerotel but meet a very Friendly customer assistant - Kavipriya. Thanks Kavipriya.

    Reviewed July 23, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. We have shared your feedback with relevant department so that further enhancement could be carried out. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 11, 2019
    Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
    10.0
    Exceptional
    Cheau from Malaysia
    Solo traveler
    Stayed 1 night in July 2019

    Exceptional”

    clean & comfortable. free breakfast and breakfast serve good!

    Reviewed July 23, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 11, 2019
    Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
    10.0
    Exceptional
    NGAIK from Malaysia
    Business traveler
    Double Plus - 12 Hours Stay, & Meal
    Stayed 1 night in July 2019

    Exceptional”

    Good Location

    Reviewed July 21, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 11, 2019
    Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
    8.4
    Excellent
    Belvina from Malaysia
    Couple
    Double Plus - 6 Hours Stay, & Meal
    Stayed 1 night in July 2019

    Lovely short stay before early morning flight ”

    The room was clean and spacious. Though there were knocking noises from the a/c which kept us for a portion of our 6 hours stay. Overall, clean and comfortable. Would recommend to friends with early morning flights. In terms of price wise, I think this is the cheapest in the area you can get (for 6 hours).

    Reviewed July 17, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 14, 2019
    Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
    10.0
    Exceptional
    Lee from Hong Kong
    Solo traveler
    Suite - 12 Hours Stay, Room & Meal
    Stayed 1 night in July 2019

    非常滿意”

    It was my first to stay at this hotel. So glad that I found this place to stay for a night during my transit time. Reasonable price, Clean, new, comfortable bed, fast wifi and also included buffet food and drink. That’s all I need. Will stay again next time .

    Reviewed July 16, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 14, 2019
    Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
    9.2
    Exceptional
    Ong from Malaysia
    Family with teens
    Studio - 12 Hours Stay, Room & Meal
    Stayed 1 night in July 2019

    Best location to rest before catching early flight”

    Excellent stop to sleep before catching early flight. Room is spacious and clean. All toiletries are available. Meals and drinks are included. The KLIA2 Mall itself is a hub of activity and has many cafes and eateries although some closes at 10pm. My room does have a whiff of acrid smoky kitchen smell but not too bothersome. Check-in staff for the late shift is remote and not too communicative. They can't give me a proper YES or NO answer when I enquire if that is the check-in counter as the word printed was AEROTEL and not PLAZE PREMIUM LOUNGE. The morning shift staff however, is bright, smiling and friendly. I will definite rest here again if I were to catch a morning flight again.

    Reviewed July 16, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 14, 2019
    Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
    10.0
    Exceptional
    Ty
    Couple
    Double Plus - 12 Hours Stay, & Meal
    Stayed 1 night in July 2019

    Good value, ideal location”

    Very good as per my previous review. A bit noisy with people coming and going (via the corridor) during the night due to the transient nature of the hotel, but otherwise excellent on all other fronts. - Two options of pillows would be a great improvement as the only option provided in our room for the second stay were not comfortable at all.

    Reviewed July 14, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 14, 2019
    Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
    10.0
    Exceptional
    Kanokwan from Singapore
    Solo traveler
    Stayed 1 night in July 2019

    Excellent place ”

    Excellent place if you are just looking for a place to crash for a couple of hours before your flight

    Reviewed July 25, 2019

    Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

    Responded November 11, 2019
    Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
    5.6
    SHAHEERA from Malaysia
    Business traveler
    Suite - 12 Hours Stay, Room & Meal
    Stayed 1 night in July 2019

    Above average”

    Facilities are not well maintained, broken reading lamp, torn wallpaper

    Reviewed July 23, 2019

    Dear valued guest, thank you for taking time to share your valuable feedback with us. We have shared your feedback with relevant department so that further enhancement could be carried out. The experience of this particular visit may have discouraged you to return to Private Resting Suite, Plaza Premium Lounge but we sincerely hope for an opportunity to welcome you back in future when we will try our utmost to make your stay a more satisfactory one. Thank you.

    Responded November 14, 2019
    Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
    8.8
    Excellent
    LIM from Malaysia
    Couple
    Double Plus - 12 Hours Stay, & Meal
    Stayed 1 night in June 2019

    Clean and decent”

    The hotel is clean and decent. But I have problem finding the right reception counter to check in, it is quite confusing. The worse is the the staff working at the reception. The lady that checked me in did not greet or smile at all. When I point out that my surname is Lim, she doesn’t even bother to apologise or correct it on the paper. Meanwhile, the housekeeping staffs are friendly and they always smile whenever they saw guests. Overall, the hotel is good and comfortable but the reception staff need more training.

    Reviewed June 22, 2019

    Dear valued guest, we fully appreciate the insights you offered into Private Resting Suite, Plaza Premium Lounge as it makes us aware of the area where we should strive to keep up and areas where we need to improve. We have shared your feedback with relevant department so that further enhancement could be carried out. Customer feedback is what we rely on to continually improve our standards, and your comment has enabled us to know more of what our guest need from us, so we could better meet your expectations. We do hope you will visit us again, as we consider it our honour to serve your needs. Thank you.

    Responded December 02, 2019
    Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
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    Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
    |Excellent 8.4
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    Experiences on Agoda. Because your room is just the beginning.

    • Exceptional location
    • Mid Valley Mega Mall