8.4

Excellent
/10
(6,268 reviews)See what guests said
Highly rated by guests – 86% would recommend
Housekeeping370
Breakfast71
Food & Dining31
See map

9.3

Exceptional

Location rating score

Exceptional location
Parking
Available
Popular landmarks
KL Bird Park 44.2 km
Chinatown - Kuala Lumpur 44.3 km
Central Market 44.6 km
Jalan Alor 44.8 km
Pavilion Kuala Lumpur 45.1 km
Menara Kuala Lumpur 45.4 km
KLCC - Bukit Bintang Pedestrian Walkway 45.5 km
Aquaria KLCC 45.6 km
KLCC Park 45.8 km
Petronas Twin Towers 46.0 km
Nearby landmarks
ERL KLIA2 40 m
gateway@klia2 90 m
Short Term Car Park 'B' 2.3 km
Kuala Lumpur International Airport 2.4 km
Tourism Malaysia at Kuala Lumpur Int'l Airport 2.4 km
Nooodles Satellite Building 2.4 km
KLIA Main Terminal 2.4 km
Long Term Car Park (LTCP) 2.5 km
ERL Railway Station - KLIA 2.5 km
KLIA Satellite Terminal A 3.1 km
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2

"Excellent location, inside the klia2 arrival terminal."

Catherine - 18 August 2020
Family Room - 6 Hours Stay, Room & Meal - Bed Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
Bathroom Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
Bathroom Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
See all 31 photos
Removed from saved list
Entire apartment
Free Wi-Fi
2020

Private Resting Suite, Plaza Premium Lounge - Gateway@klia2

Sepang / KLIA, Kuala Lumpur, Malaysia - See map
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Temperature check for guests and staff
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
  • 50 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Breakfast [free]

  • Convenience store

  • Elevator

Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Value for money7.8
Distance to city center56km
Location rating9.3
Nearest airportKuala Lumpur International Airport (KUL)
Distance to airport2.4 km

Rooms available at Private Resting Suite, Plaza Premium Lounge - Gateway@klia2

Very good
Room comfort & quality
7.9
Traveller Room - 6 Hours Stay, Room & Meal
...
  • Room size: 21 m²/226 ft²
  • No Windows view
  • 2 bunk beds
Enter dates to see prices
Suite - 12 Hours Stay, Room & Meal
...
  • Room size: 11 m²/118 ft²
  • No Windows view
  • 1 single bed
Enter dates to see prices
Family Room - 12 Hours Stay, Room & Meal
...
  • Room size: 21 m²/226 ft²
  • No Windows view
  • 2 single beds and 1 bunk be...
Enter dates to see prices
Family Room - 6 Hours Stay, Room & Meal
...
  • Room size: 21 m²/226 ft²
  • No Windows view
  • 1 bunk bed and 2 single bed...
Enter dates to see prices
Traveller Room - 12 Hours Stay, Room & Meal
...
  • Room size: 21 m²/226 ft²
  • No Windows view
  • 2 bunk beds
Enter dates to see prices
Studio - 12 Hours Stay, Room & Meal
...
  • Room size: 13 m²/140 ft²
  • No Windows view
  • 1 bunk bed
Enter dates to see prices
Double Plus - 12 Hours Stay, & Meal
...
  • Room size: 22 m²/237 ft²
  • No Windows view
  • 2 single beds or 1 double b...
Enter dates to see prices
Double Plus - 6 Hours Stay, & Meal
...
  • Room size: 25 m²/269 ft²
  • No Windows view
  • 2 single beds or 1 double b...
Enter dates to see prices
Solo Plus - 12 Hours Stay, & Meal
...
  • Room size: 20 m²/215 ft²
  • No Windows view
  • 1 single bed
Enter dates to see prices
Solo Plus - 6 Hours Stay, & Meal
...
  • Room size: 20 m²/215 ft²
  • No Windows view
  • 1 single bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Private Resting Suite, Plaza Premium Lounge - Gateway@klia2?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Private Resting Suite, Plaza Premium Lounge - Gateway@klia2?

For those who wish to drive their own cars, Private Resting Suite, Plaza Premium Lounge - Gateway@klia2 has a car park on site, as well as additional parking nearby if the first car park is full.

Is breakfast offered at Private Resting Suite, Plaza Premium Lounge - Gateway@klia2?

Start your mornings right, with the continental and buffet breakfast options offered at Private Resting Suite, Plaza Premium Lounge - Gateway@klia2.

What are my dining options at Private Resting Suite, Plaza Premium Lounge - Gateway@klia2?

Private Resting Suite, Plaza Premium Lounge - Gateway@klia2 features an on-site restaurant for your dining convenience.

What is the smoking policy at Private Resting Suite, Plaza Premium Lounge - Gateway@klia2?

Private Resting Suite, Plaza Premium Lounge - Gateway@klia2 does not permit smoking in any of its rooms or indoor areas.

What is the closest airport to Private Resting Suite, Plaza Premium Lounge - Gateway@klia2?

Travel by air is easy with Kuala Lumpur International Airport only 2.3 km away from Private Resting Suite, Plaza Premium Lounge - Gateway@klia2.

What is the closest train, metro, or bus station to Private Resting Suite, Plaza Premium Lounge - Gateway@klia2?

The closest train, metro, or bus station to Private Resting Suite, Plaza Premium Lounge - Gateway@klia2 is ERL KLIA2, 30 m away.

What restaurants are nearby Private Resting Suite, Plaza Premium Lounge - Gateway@klia2?

Restaurants including Dunkin' Donuts, Eden Restaurant @ KLIA and Harrod's are popular in Private Resting Suite, Plaza Premium Lounge - Gateway@klia2’s neighborhood which is known as Sepang / KLIA.

What popular shopping places are close to Private Resting Suite, Plaza Premium Lounge - Gateway@klia2?

Shopping options in Private Resting Suite, Plaza Premium Lounge - Gateway@klia2’s Sepang / KLIA neighborhood include gateway@klia2, Brands Outlet and Doraemon Pop Up Store.

What are popular attractions near Private Resting Suite, Plaza Premium Lounge - Gateway@klia2?

Private Resting Suite, Plaza Premium Lounge - Gateway@klia2’s location in the Sepang / KLIA neighborhood makes it close to famous attractions including Surau KLIA 2, Surau Wing P Klia2 Departure and Surau Sepang.

What popular beaches are close to Private Resting Suite, Plaza Premium Lounge - Gateway@klia2?

Private Resting Suite, Plaza Premium Lounge - Gateway@klia2’s Sepang / KLIA neighborhood also includes Krabi, Jamban Mahkamah Sepang and Pantai Cahaya Negeri Port Dickson.

What popular natural sightseeing spots are close to Private Resting Suite, Plaza Premium Lounge - Gateway@klia2?

Private Resting Suite, Plaza Premium Lounge - Gateway@klia2’s nearby natural sights include Kul Rwy 15/33, Port Zzzz Rim KLTDC 002 and UEMC-Bina Puri JV located in the same Sepang / KLIA area.

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Explore the neighborhood

What people love about Private Resting Suite, Plaza Premium Lounge - Gateway@klia2

  • 8.0

    Very good
    Staff 

    "Very helpful and supportive front desk and admin."

    Lay

    |

    1 September 2020

  • 9.2

    Exceptional
    Spaciousness

    "The room & toilet are sufficiently spacious."

    Walid

    |

    4 February 2020

  • 9.2

    Exceptional

    "Best place to stay for a long transit."

    Mohd

    |

    25 July 2020

Property ranking|Compared to 7,825 Kuala Lumpur properties
See all rankings
Location score
9.3/10
Cleanliness score
8.8/10
Room comfort score
7.9/10
Service score
8.2/10
Better than
99
%
of Kuala Lumpur properties
Better than
98
%
of Kuala Lumpur properties
Better than
98
%
of Kuala Lumpur properties
Better than
96
%
of Kuala Lumpur properties
Overall rating:

8.4

Excellent
6,268 reviews
Cleanliness
8.9
Facilities
8.1
Location
9.3
Read all reviews >
What travelers say they love:
Will stay again if we are transiting at KLIA2 again.
Simon from Malaysia
Group
More about Private Resting Suite, Plaza Premium Lounge - Gateway@klia2

More about Private Resting Suite, Plaza Premium Lounge - Gateway@klia2

The unique Private Resting Suite, Plaza Premium Lounge - Gateway@klia2, located at Level 2M, gateway@klia2 - the Shopping Mall with Airport, welcomes and serves all travellers by providing a comfortable airport experience regardless of guests airline or ticket class. Enjoy the range of complimentary food and beverages served, refresh with a power shower in the shower rooms with amenities, complimentary Wi-Fi connectivity, charging stations for mobile devices, business centre services, and baggage handling.

For those who require a cosy room for a quick rest, private resting suites of different configurations are comfortably and thoughtfully furnished with attached shower rooms, to suit the single traveller or a family of four. The rooms are available for a minimum of a 3-hour stay package.

Private Resting Suite, Plaza Premium Lounge - Gateway@klia2 is open 24 hours daily, located at Landside after immigration check out , before Air Asia check in counter estimated 2 minutes away, and accessible to all travellers.

Show less
Amenities and facilities
Excellent
Facilities

8.1

Most talked about facilities

Housekeeping

223 mentions

Food & Dining

174 mentions

Breakfast

138 mentions

Internet

21 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Indonesian
  • Malay
  • Tamil

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Dining, drinking, and snacking

  • Breakfast [free]
  • Restaurants
  • Room service

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Temperature check for guests and staff

Services and conveniences

  • Contactless check-in/out
  • Convenience store
  • Elevator
  • Facilities for disabled guests
  • Luggage storage
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • Check-in/out [express]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [nearby]
  • Car park [on-site]

Available in all rooms

  • Free bottled water
  • Hair dryer
  • Internet access – wireless
  • Non-smoking
  • Seating area
  • Separate dining area
  • Shower
  • Slippers
  • Toiletries
  • Towels
Food and dining
Breakfast options
  • Continental
Location
Kuala Lumpur International Airport 2 (klia2), Level 2M, Gateway@klia2, Sepang (landside/2 minutes away from Air Asia check in Counter)., Sepang / KLIA, Kuala Lumpur, Malaysia, 64000
Exceptional
Location

9.3

Airports

  • Kuala Lumpur International Airport (KUL)
    2.4 km 20 min drive

Public transportation

  • ERL KLIA2
    40 m

Hospital or clinic

  • Pusat Perubatan Pusrawi
    4.3 km 20 min drive

Convenience store

  • On-site

Cash withdrawal

  • ATM
    1.2 km 6 min drive
What's nearby

Popular landmarks

  • KL Bird Park
    44.2 km
  • Chinatown - Kuala Lumpur
    44.3 km
  • Central Market
    44.6 km
  • Jalan Alor
    44.8 km
  • Pavilion Kuala Lumpur
    45.1 km
  • Menara Kuala Lumpur
    45.4 km
  • KLCC - Bukit Bintang Pedestrian Walkway
    45.5 km
  • Aquaria KLCC
    45.6 km
  • KLCC Park
    45.8 km
  • Petronas Twin Towers
    46.0 km

Nearby landmarks

  • ERL KLIA2
    40 m
  • gateway@klia2
    90 m
  • Short Term Car Park 'B'
    2.3 km
  • Kuala Lumpur International Airport
    2.4 km
  • Tourism Malaysia at Kuala Lumpur Int'l Airport
    2.4 km
  • Nooodles Satellite Building
    2.4 km
  • KLIA Main Terminal
    2.4 km
  • Long Term Car Park (LTCP)
    2.5 km
  • ERL Railway Station - KLIA
    2.5 km
  • KLIA Satellite Terminal A
    3.1 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Guests are required to provide an estimated check-in time to the property prior to arrival.
  • Baby cot is not available at the property.
  • Extra bed is not available at this property.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Distance from city center56km
  • Travel time to airport (minutes)0

The property

  • Number of bars/lounges0
  • Number of floors1
  • Number of restaurants1
  • Number of rooms 24
  • Room voltage240
  • Year property opened2014
  • Most recent renovation2014

Reviews of Private Resting Suite, Plaza Premium Lounge - Gateway@klia2 from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.9
Facilities8.1
Location9.3
Room comfort and quality7.9
Service8.3
Value for money7.8
High score for Kuala Lumpur
Rating
9+ Exceptional (965)
8-9 Excellent (539)
7-8 Very Good (600)
6-7 Good (209)
<6 Below Expectation (246)
Time of the year
Mar - May (568)
Jun - Aug (666)
Sep - Nov (741)
Dec - Feb (584)
Don't miss out!Properties in Kuala Lumpur are being booked every minute!
All guests (6,268)
All room types
All languages

Show reviews that mention 

Showing 2,559 verified guest comments
12345
9.6
Exceptional
catherine from Malaysia
Couple
Double Plus - 6 Hours Stay, & Meal
Stayed 1 night in July 2019

clean, spacious and convenient”

My room has been upgraded to Aerotel next hotel nearby celcom shop. The room is spacious, clean and I love the shampoo as it smell soo nice. The location is convenient as it is just about 2-3 minutes to the departure hall which is at Level 3 just above the hotel and it is near to Family mart. I will come again next time. I love it.

Reviewed July 25, 2019

See room deals

Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

Responded November 11, 2019
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
8.8
Excellent
Chajchawan from Thailand
Solo traveler
Stayed 1 night in July 2019

Best place for short nap, early breakfast before I fly”

I stayed 3hours with room and hot showers in KLIA2 during 1:00am-4am , be sure to include breakfast in the booking, else, you miss the best part of this place stay. The room mattress is soft and clean, quiet enough 3 hours deep sleep then woke up with hot showers, then checkout through opening buffet asian and western breakfast of great selection at 4am. . Then fullfilled your overnight stay in the airport, I felt more energetic to begin my early flight outbound here.

Reviewed July 23, 2019

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Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

Responded November 11, 2019
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
8.8
Excellent
Nicholas from Malaysia
Couple
Double Plus - 12 Hours Stay, & Meal
Stayed 1 night in July 2019

Great place”

Pro Convenient Spacious room Very cozy and with privacy Con Having renovation work nearby the hotel, heavy drilling which was very noisy from 12 am to 4 am. Should put in a notice on booking site about the construction.

Reviewed July 20, 2019

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Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. We have shared your feedback with relevant department so that further enhancement could be carried out. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

Responded November 14, 2019
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
8.8
Excellent
Jason from Australia
Couple
Double Plus - 6 Hours Stay, & Meal
Stayed 1 night in July 2019

Renovation occurring - very noisy!”

I came here on Monday 15 July 2019 to sleep for six hours and only managed to get a few hours sleep. Construction noise started early in the morning and lasted all day. They warn you when you arrive to your room but be aware that you may not get the desired rest.

Reviewed July 17, 2019

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Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

Responded November 14, 2019
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
8.4
Excellent
Hyacintha from Malaysia
Family with young children
Family Room - 12 Hours Stay, Room & Meal
Stayed 1 night in November 2018

Expectations maintained”

Upon checkin, we were upgraded to two twin connecting rooms at Aerotel. Not bad for an overnight stay to catch a morning flight. Its convenient and safe for me n my young girls as we can go and stroll around the mall, not having to go outside the building.

Reviewed July 12, 2019

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Dear valued guest, thank you for your great review in regard to your recent stay. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

Responded November 14, 2019
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
8.4
Excellent
Carol from United States
Couple
Double Plus - 6 Hours Stay, & Meal
Stayed 1 night in July 2019

overnighter”

A really smart, efficient respite before my next flight out. I booked the hotel room via Agoda for USD $45. What wasn't clear on the Agoda site was that this was only for 6 hours -- not a full day. Discovered that at check in only! Still utilized the space and exxtended another 6 hours. Perhaps it's a tad pricey at USD 45 -- but it served its purpose. The attached little bar/cafe across from the hotel area - where you could get your comp refreshments had much to be desired. Tiny space, with tiny menu and very sticky tabletops. :(

Reviewed July 22, 2019

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Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. We have shared your feedback with relevant department so that further enhancement could be carried out. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

Responded November 14, 2019
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
10.0
Exceptional
Justin from Malaysia
Solo traveler
Suite - 12 Hours Stay, Room & Meal
Stayed 1 night in July 2019

Excellent Private Resting Suite”

This suite is really a great choice if traveler need to get proper sleep before early morning flight. With attached bathroom and breakfast before flight, it becomes one of the best resting area in Gateway@klia2.

Reviewed July 10, 2019

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Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

Responded November 14, 2019
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
8.0
Excellent
Guek from Malaysia
Couple
Double Plus - 6 Hours Stay, & Meal
Stayed 1 night in July 2019

Very good”

Went to the reception according to the hotel I booked, but they are busy to entertain me, after check they direct me to the aerotel which is opposite (i suppose most of the short stay will go to aerotel) with no smile on face as I disturbing them. During check in at aerotel the staff attitude was totally different, they are polite and efficient and with big smile. When we reach the room, surpringly there are somebody in the room saying that they are doing the check, waited for abt 5 minutes they assure everything was ok and we enter the room, wonder if they Were doing routine check or having break in the room as the room smell food. Anyway this is my 2nd stay here, still comfortable stay but can be better.

Reviewed July 09, 2019

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Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. We have shared your feedback with relevant department so that further enhancement could be carried out. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

Responded November 14, 2019
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
8.4
Excellent
chow from Malaysia
Group
Family Room - 6 Hours Stay, Room & Meal
Stayed 1 night in May 2019

Good resting place”

I like everything inside including the free meal, the location but the slippers/brush prepared inside the room is not enough and we need to ask for that . Before check in they sent me a mail thru agoda and ask me to feedback the check in time to secure my booking however no one reply me anymore after I feedback the estimated arrived time thru agoda. Had call to the receptionist several times yet no one answer the phone. At the end when someone finally answering they just tell me no need to reconfirm.

Reviewed June 27, 2019

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Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay and we will continually improve our standards to enhance your airport experience. Please be assured we will pass your feedback above to relevant department for further improvements. We look forward to welcoming you back in near future. Thank you.

Responded December 02, 2019
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
6.0
Cally from Malaysia
Business traveler
Stayed 1 night in July 2019

Clean,spacious, and cozy”

Good location for us to take a rest before early & late arrival flight

Reviewed July 25, 2019

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Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

Responded November 11, 2019
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
8.8
Excellent
Tei from Malaysia
Business traveler
Suite - 12 Hours Stay, Room & Meal
Stayed 1 night in July 2019

Excellent”

A liitle bit impolite customer service at Premium Lounge when questioning about upgrade to Aerotel but meet a very Friendly customer assistant - Kavipriya. Thanks Kavipriya.

Reviewed July 23, 2019

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Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. We have shared your feedback with relevant department so that further enhancement could be carried out. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

Responded November 11, 2019
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
10.0
Exceptional
Cheau from Malaysia
Solo traveler
Stayed 1 night in July 2019

Exceptional”

clean & comfortable. free breakfast and breakfast serve good!

Reviewed July 23, 2019

See room deals

Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

Responded November 11, 2019
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
10.0
Exceptional
NGAIK from Malaysia
Business traveler
Double Plus - 12 Hours Stay, & Meal
Stayed 1 night in July 2019

Exceptional”

Good Location

Reviewed July 21, 2019

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Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

Responded November 11, 2019
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
8.4
Excellent
Belvina from Malaysia
Couple
Double Plus - 6 Hours Stay, & Meal
Stayed 1 night in July 2019

Lovely short stay before early morning flight ”

The room was clean and spacious. Though there were knocking noises from the a/c which kept us for a portion of our 6 hours stay. Overall, clean and comfortable. Would recommend to friends with early morning flights. In terms of price wise, I think this is the cheapest in the area you can get (for 6 hours).

Reviewed July 17, 2019

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Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

Responded November 14, 2019
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
10.0
Exceptional
Lee from Hong Kong SAR, China
Solo traveler
Suite - 12 Hours Stay, Room & Meal
Stayed 1 night in July 2019

非常滿意”

It was my first to stay at this hotel. So glad that I found this place to stay for a night during my transit time. Reasonable price, Clean, new, comfortable bed, fast wifi and also included buffet food and drink. That’s all I need. Will stay again next time .

Reviewed July 16, 2019

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Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

Responded November 14, 2019
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
9.2
Exceptional
Ong from Malaysia
Family with teens
Studio - 12 Hours Stay, Room & Meal
Stayed 1 night in July 2019

Best location to rest before catching early flight”

Excellent stop to sleep before catching early flight. Room is spacious and clean. All toiletries are available. Meals and drinks are included. The KLIA2 Mall itself is a hub of activity and has many cafes and eateries although some closes at 10pm. My room does have a whiff of acrid smoky kitchen smell but not too bothersome. Check-in staff for the late shift is remote and not too communicative. They can't give me a proper YES or NO answer when I enquire if that is the check-in counter as the word printed was AEROTEL and not PLAZE PREMIUM LOUNGE. The morning shift staff however, is bright, smiling and friendly. I will definite rest here again if I were to catch a morning flight again.

Reviewed July 16, 2019

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Dear valued guest, thank you for your great review in regard to your recent stay. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

Responded November 14, 2019
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
10.0
Exceptional
Ty
Couple
Double Plus - 12 Hours Stay, & Meal
Stayed 1 night in July 2019

Good value, ideal location”

Very good as per my previous review. A bit noisy with people coming and going (via the corridor) during the night due to the transient nature of the hotel, but otherwise excellent on all other fronts. - Two options of pillows would be a great improvement as the only option provided in our room for the second stay were not comfortable at all.

Reviewed July 14, 2019

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Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

Responded November 14, 2019
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
10.0
Exceptional
Kanokwan from Singapore
Solo traveler
Stayed 1 night in July 2019

Excellent place ”

Excellent place if you are just looking for a place to crash for a couple of hours before your flight

Reviewed July 25, 2019

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Dear valued guest, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

Responded November 11, 2019
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
5.6
SHAHEERA from Malaysia
Business traveler
Suite - 12 Hours Stay, Room & Meal
Stayed 1 night in July 2019

Above average”

Facilities are not well maintained, broken reading lamp, torn wallpaper

Reviewed July 23, 2019

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Dear valued guest, thank you for taking time to share your valuable feedback with us. We have shared your feedback with relevant department so that further enhancement could be carried out. The experience of this particular visit may have discouraged you to return to Private Resting Suite, Plaza Premium Lounge but we sincerely hope for an opportunity to welcome you back in future when we will try our utmost to make your stay a more satisfactory one. Thank you.

Responded November 14, 2019
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
8.8
Excellent
LIM from Malaysia
Couple
Double Plus - 12 Hours Stay, & Meal
Stayed 1 night in June 2019

Clean and decent”

The hotel is clean and decent. But I have problem finding the right reception counter to check in, it is quite confusing. The worse is the the staff working at the reception. The lady that checked me in did not greet or smile at all. When I point out that my surname is Lim, she doesn’t even bother to apologise or correct it on the paper. Meanwhile, the housekeeping staffs are friendly and they always smile whenever they saw guests. Overall, the hotel is good and comfortable but the reception staff need more training.

Reviewed June 22, 2019

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Dear valued guest, we fully appreciate the insights you offered into Private Resting Suite, Plaza Premium Lounge as it makes us aware of the area where we should strive to keep up and areas where we need to improve. We have shared your feedback with relevant department so that further enhancement could be carried out. Customer feedback is what we rely on to continually improve our standards, and your comment has enabled us to know more of what our guest need from us, so we could better meet your expectations. We do hope you will visit us again, as we consider it our honour to serve your needs. Thank you.

Responded December 02, 2019
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
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