Quest On William Apartments
Quest On William Apartments
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"Good location, good amenities."

Reagan

11 January 2018

Studio - Guestroom Quest On William Apartments
Studio - Guestroom
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Bathroom Quest On William Apartments
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Bathroom Quest On William Apartments
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Excellent
Location
8.8
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Quest On William Apartments

Excellent location
Stay in the heart of Melbourne
Have a question for Quest On William Apartments?
Very good
From 138 reviewsSee what guests said
7.9
  • 400 meters to public transportation

  • Heart of the city

  • Free Wi-Fi in all rooms

  • Air conditioning

Room choices
8.0
Very good
Room comfort & quality
1 Bedroom Standard
1 Bedroom Standard
...
  • City view
  • 70.76 m²/762 ft²
  • 1 queen bed
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2 Bedroom Executive
2 Bedroom Executive
...
  • 88.27 m²/950 ft²
  • Non-smoking
  • 2 double beds
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Studio
Studio
...
  • City view
  • 46 m²/495 ft²
  • 1 queen bed
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Executive Studio
Executive Studio
...
  • 73 m²/786 ft²
  • Non-smoking
  • 2 double beds
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2-Bedroom Standard Apartment
2-Bedroom Standard Apartment
...
  • 71 m²/764 ft²
  • Non-smoking
  • 2 queen beds
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3 Bedroom Apartment
3 Bedroom Apartment
...
  • 117 m²/1259 ft²
  • Non-smoking
  • 2 single beds and 1 queen b...
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1 Bedroom Apartment
1 Bedroom Apartment
...
  • 71 m²/764 ft²
  • Shower and bathtub
  • 2 double beds
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1 Bedroom Executive
1 Bedroom Executive
...
  • Shower
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Executive Apartment Shared Bed
Executive Apartment Shared Bed
...
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    Deluxe Single
    Deluxe Single
    ...
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      More about Quest On William Apartments

      More about Quest On William Apartments

      "2br Apartment is spacious enough for 4-6 pax."

      Reviewed 10 October 2017

      Ruth from Philippines

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      Group

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What to eat nearby

      Australian cuisine
      Australian cuisine
      Racv Members Dining Room
      40 m Australian, Gluten Free
      Earl Canteen
      60 m Australian, Cafe, Fast food
      Alibi Kitchen and Bar
      100 m Australian
      Asian cuisine
      Asian cuisine
      Kenzan @ GPO
      40 m Asian, Japanese, Sushi
      Sticky Fish
      130 m Asian, Seafood
      ORee
      180 m Asian, Korean
      Gluten Free
      Gluten Free
      Movida Aqui
      110 m Gluten Free, Mediterranean, Spanish
      Merchant
      300 m Gluten Free, Italian
      +39 Pizzeria
      370 m Gluten Free, Italian, Pizza

      What they offer

      "Value for money and will stay there again next trip !"

      CHO K. from Hong Kong

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      Business traveler
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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (138)Booking.com Reviews (830)
      7.9
      Cleanliness8.0
      Facilities7.4
      Location8.8
      Room comfort and quality8.0
      Service7.8
      Value for money8.0
      Provided by verified guests of Agoda
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      Showing 82 verified guest comments
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      4.0
      Eutroy from Australia
      Family with young children
      2-Bedroom Standard Apartment
      Stayed 1 night in September 2018
      Average accommodation. Unhelpful staff.”
      Not enough toiletries and towels even though we booked a room for four people. Room wasn't clean and linen had a lot of hair on it. Shower head was also broken, so we pretty much had to shower using what would be similar to just a water hose.
      Reviewed September 03, 2018
      4.8
      David from Australia
      Family with teens
      2-Bedroom Standard Apartment
      Stayed 4 nights in August 2018
      Bad experience on arrival. Would not be recommended”
      I booked for 2bed+2 bath far ahead with agreement additional fee for entire stay through email. Finally arrived after 11 hours of driving and had been told that no room with 2 bathroom which was I already confirmed again 2/3days before. Negotiated with the manager eventually said that has 2bathroom, but has to pay additional fee/night. Or otherwise just go ahead with 1 bathroom. No choice as we were really need the room with 2 bed+ 2bath. Paid additional fee per night with compensation less cost of parking fees. Took almost 1 hour to finally can get into our room. No restroom in the reception room, imagined of that. Checkout time, almost took about 10min waiting as only one receptionist. First two days the car park was fine, for the rest of the days if we late in few minutes there would be no space as we saw other car has to went out again. I dont understand why this was happening if every guest has to book before and pay on arrival.
      Reviewed August 20, 2018
      2.8
      Mimi from Australia
      Couple
      1 Bedroom Standard
      Stayed 1 night in August 2018
      Wouldn't stay here again if I was paid to”
      Booked for an overnight stay, both receptionist in the evening and morning had no people and customer service skills. Cupboards missing wine glasses and were told there's no staff at the premises and we should have to go downstairs to get it ourselves. Bathrooms were NOT clean enough residual stains on the toilet and shower tiles. Such a disappointing experience for and a complete waste of money. Go elsewhere.
      Reviewed August 03, 2018
      9.6
      Exceptional
      Boon from Malaysia
      Family with young children
      2-Bedroom Standard Apartment
      Stayed 4 nights in June 2018
      Good location within Melbourne CBD”
      When I booked this apartment hotel, I wanted the property to be within the CBD area and Quest on William fits the bill. However, do take note that for those who’s driving they provide parking at hotel too but at extra cost of AUD40 per night, which was quite steep but we had no choice. The 2 bedroom apartments was spacious with many facilities including kitchen equipments, washing machine + dryer, and heaters. While the room was cleaned everyday, the cleaners always forgot that we needed 5 towels (gave 2 or 3 after cleaning up the room), and did not vacuum the room well. I’m a bit picky when it comes to cleanliness. Despite that, the front desk tried very best to satisfy my needs and I appreciate that.
      Reviewed June 18, 2018
      4.8
      Martin from Australia
      Couple
      1 Bedroom Standard
      Stayed 1 night in March 2018
      Very Dirty”
      The amount of dust on bedside cabinets and tv cabinet was unacceptable for an apartment of this value.
      Reviewed June 17, 2018
      6.0
      Angela from Australia
      Group
      3 Bedroom Apartment
      Stayed 1 night in June 2018
      Above average”
      Appartment 1405 is badly in need of upgrading..the wear and tear is showing..but overall we enjoyed our stay
      Reviewed June 12, 2018
      9.6
      Exceptional
      Helene from Australia
      Couple
      2-Bedroom Standard Apartment
      Stayed 5 nights in June 2018
      The Quest on William is positioned well for catching teams & getting around to restaurants etc.”
      Everyone very friendly & happy to accommodate any enquiries.. Had a great visit Thankyou :)
      Reviewed June 12, 2018
      7.2
      Very good
      JENNY from Australia
      Couple
      Executive Studio
      Stayed 2 nights in May 2018
      Extremely noisy”
      King size bed was two singles pushed together with no cover over the two mattresses to make it at all comfortable.
      Reviewed May 28, 2018
      6.0
      Angela from Australia
      Group
      3 Bedroom Apartment
      Stayed 1 night in April 2018
      Hit and miss ”
      The location was good. The room and balcony size great. Staff inconsistent with information regarding check out extension times and payment which left a sour taste in my mouth considering I was paying hundred of dollars to stay only one night. The room looked like it hadn’t been dusted in months.
      Reviewed April 16, 2018
      8.8
      Excellent
      Erik from Indonesia
      Group
      2-Bedroom Standard Apartment
      Stayed 2 nights in February 2018
      Excellent”
      Stayed here for 2 nights - there were 5 adults in our group and the room is spacious enough to accommodate all of us comfortably. Room is just a tiny bit unclean (lots of dust on inconspicuous areas such as behind the bedside tables etc) and carpet could use some deep cleaning. But generally it's clean enough. Location is excellent - just a short walk from tram station in the free tram zone which takes you directly to Bourke st, Southern Cross Station, etc. In-room facilities are excellent - there's a washing machine and a dryer along with a nice kitchenette with cookware, cutlery, tableware, dishwasher, etc - all free to use. During our stay, the bathroom sink faucet malfunctioned (hot water faucet won't turn off) and the building / duty manager was so nice and so helpful and came to our room to inspect it even though it was almost midnight. She ended up moving us to another room (which was such a relief because the running water made a considerable noise and we couldn't sleep).
      Reviewed March 14, 2018
      8.0
      Excellent
      wencheng from Taiwan
      Family with teens
      2-Bedroom Standard Apartment
      Stayed 2 nights in February 2018
      Comfortable room,just like stay home.”
      Good location.
      Reviewed February 16, 2018
      8.8
      Excellent
      Sharyn from Australia
      Family with teens
      1 Bedroom Standard
      Stayed 1 night in January 2018
      Good size rooms”
      Large 2 bedroom unit with full kitchen and lounge, bathroom could of used some bleach in shower grout and toilet. Parking extra $30 and quite cramped to park but happy could park at least. Very central to city and public transport etc. Could easily stay a long time as room like a fully equipped apartment.
      Reviewed January 30, 2018
      8.4
      Excellent
      Reagan from Indonesia
      Family with young children
      2-Bedroom Standard Apartment
      Stayed 2 nights in January 2018
      Feel like home”
      We got all we need, the accomodation was satisfying. Good location, good amenities.
      Reviewed January 11, 2018
      8.4
      Excellent
      Reagan from Indonesia
      Family with young children
      2-Bedroom Standard Apartment
      Stayed 1 night in January 2018
      Good stay in the city”
      The 2 bedrooms apartment has more than enough space for the whole family. Bedroom, living room, kitchen, and bathroom, are all comfy and adequate to use. The location is strategic, easy access, and in the free-tram zone area. It will be one of our first choices for next stay in Melbourne.
      Reviewed January 11, 2018
      10.0
      Exceptional
      Selinah from Australia
      Family with young children
      Studio
      Stayed 2 nights in January 2018
      Very good”
      Great room clean and nice. Only thing I would change was there were no movies to hire for little kids to enjoy.
      Reviewed January 11, 2018
      3.2
      Shahnaz from Australia
      Family with young children
      2-Bedroom Standard Apartment
      Stayed 3 nights in January 2018
      The receptionist said thier did not accept credit card for deposit when we gave her the access card and that did not work so when we gave her our credit it works. The receptionist look so dumb or she did not know what was going on she did not explain to us that was another carpark. The toilet smells and on the way to the ground car park it stinks. Kitchen floor the wood most of it is coming off and the cleanliness was horrible we have a 20 mths old toddler who keep picking up bottles caps of beer.
      Reviewed January 09, 2018
      10.0
      Exceptional
      CHIN from Malaysia
      Family with young children
      2-Bedroom Standard Apartment
      Stayed 3 nights in November 2017
      Exceptional”
      Apartment is clean and full equipped with all the amenities you need. Free tram station is just a very short walking distance. Receptionist is helpful and patient however I couldn't remember her name. Hope to stay again when I come back to AUS next time.
      Reviewed December 20, 2017
      8.0
      Excellent
      Dahlia from Brunei Darussalam
      Family with young children
      2-Bedroom Standard Apartment
      Stayed 2 nights in December 2017
      Great Location Large Apartment ”
      Loved the rooms. Clean but daily service could have been more thorough.
      Reviewed December 18, 2017
      8.0
      Excellent
      Hong from Singapore
      Family with young children
      2-Bedroom Standard Apartment
      Stayed 2 nights in December 2017
      Unusable wifi, crampy 2nd room”
      Our family of 5 stayed for 3 nights in a standard 2-room apartment. First the good parts: the reception staff were very friendly and helpful. We were allowed to keep our car in the garage until 3pm, which saved us some money while we made some last minute walks around the city. The location was fantastic. There's a tram stop a few minutes away. There's a cheap Vietnamese Pho place right next door. The kitchen was small but quite well equipped. Now for the not so good parts: the free WiFi was unusable, because the signal kept getting dropped. Even if I wanted to subscribe to the paid wifi, I couldn't get a signal. The 2nd room was small for 2 beds, to the extent that the wardrobe door couldn't be open fully. The room also does not have a heater. The housekeeping kept replacing our 5 towels with 2 towels. Overall, it was an OK experience, but I'll look elsewhere next time.
      Reviewed December 14, 2017
      4.0
      Anthony from Australia
      Couple
      1 Bedroom Standard
      Stayed 2 nights in December 2017
      Internet didn’t work, bath towels smelt of smoke.”
      During our three day stay we complained about the internet on all three days. The first time we were assured it was fixed but wasn’t. The other times we were met with very little to no care factor. Our towels, bathroom and bed smelt of smoke even though we were in a no smoking room. We had one small bath gel between two people for three days. As this was our twenty year wedding anniversary it was a very disappointing way to be accommodated in Melbourne. Never again will we stay in any Quest apartments!!
      Reviewed December 12, 2017
      Hi Anthony Thanks for your review our property. I do apologise any inconvenience about internet. We are currently upgrading internet, and the project for High-Speed WiFi will finish in March 2018, and then we will have high speed Fibre WiFi, much faster and stable. With smoke smelt towels, I will pass onto my housekeeper manager and address this issue. I do apologise about your bad experience especially 20 years wedding anniversary. Kind Regards William
      Responded December 15, 2017
      Quest On William Apartments
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