Royal Orchid Guam Hotel
Royal Orchid Guam Hotel
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"The staff were great and so helpful."

Madonna S.

05 May 2018

Superior - Room amenities Royal Orchid Guam Hotel
Superior - Room amenities
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Interior view Royal Orchid Guam Hotel
Interior view
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Swimming pool Royal Orchid Guam Hotel
Swimming pool
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Fitness center Royal Orchid Guam Hotel
Fitness center
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See map Royal Orchid Guam Hotel
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Excellent
Location
8.0
See all 30 photos Royal Orchid Guam Hotel
See all 30 photos
Removed from saved list
Very good
From 978 reviewsSee what guests said
7.2
Value for money7.5
Distance to city center1.9 Km
Location rating8.0
Nearest airportGuam International Airport (GUM) - Guam
Distance to airport2.2 km
Has restaurantYes
  • Airport transfer

  • 300 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
This property is in high demand!Last booked 6 hours ago | 7 travelers are looking at this property right now
Executive with Lounge Access
Executive with Lounge Access
...
  • Ocean view
  • 45 m²/484 ft²
  • 2 double beds
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Ocean View
Ocean View
...
  • Ocean view
  • 45 m²/484 ft²
  • 2 double beds
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Deluxe Ocean View
Deluxe Ocean View
...
  • Ocean view
  • 45 m²/484 ft²
  • 2 double beds
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Partial Ocean View
Partial Ocean View
...
  • Partial ocean view
  • 45 m²/484 ft²
  • 2 double beds
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Superior
Superior
...
  • City view
  • 38 m²/409 ft²
  • 2 double beds
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Ocean View Single
Ocean View Single
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  • Non-smoking
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Superior Single
Superior Single
...
  • Non-smoking
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Superior Triple Room
Superior Triple Room
...
  • Non-smoking
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Executive Twin
Executive Twin
...
  • Non-smoking
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Partial Ocean View Triple
Partial Ocean View Triple
...
  • Non-smoking
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More about Royal Orchid Guam Hotel

More about Royal Orchid Guam Hotel

"Location is great and very near at the bus stops."

Reviewed 06 March 2017

Heizelle from Philippines

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Family with older children

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"We are tourist and we deserve a warm welcome."

catherine from Philippines

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Family with young children
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (978)Booking.com Reviews (300)
7.2
Cleanliness6.5
Facilities6.6
Location8.0
Room comfort and quality6.5
Service7.3
Value for money7.5
Provided by verified guests of Agoda
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Showing 689 verified guest comments
12345
4.8
Douglas from Guam
Couple
Superior
Stayed 2 nights in September 2018
Not worth the money saved”
The hotel is old and not well maintained. The back up generator failed and one person got stuck in the elevator. The window leaked when it rained very hard.. very poor all around.
Reviewed September 14, 2018
8.0
Excellent
Velma from Philippines
Group
Partial Ocean View
Stayed 4 nights in August 2018
Very good”
Excellent location, spacious rooms.....
Reviewed August 31, 2018
6.0
Jennifer from Philippines
Solo traveler
Superior
Stayed 3 nights in August 2018
Above average”
Area accessible by free public transportation, spacious room , though hotel smells old. Many restaurant in snd around the hotel. Does not replenish standard toiletries and mineral water.
Reviewed August 22, 2018
8.8
Excellent
Gwenda from South Korea
Solo traveler
Superior
Stayed 5 nights in August 2018
Excellent”
I read many reviews (both good and bad) before deciding to stay here. My thoughts regarding some of those reviews: Is the wifi a bit spoty? yes. Was it (wifi) awful? No. Was there a bit of a musty smell in the hallway? Yes. Was it so bad I wished for a different hotel? No. Was the room spacious? Yes. Was it dirty? No. Housekeeping was on it. Were the staff friendly? Yes. Were there problems with my room? Yes. When I went to the front desk to report what needed fixing they were on top of it and fixed it right away. Even when I said it could wait until the next morning. Problems were rectified immediately. Would I stay here again? Probably.
Reviewed August 13, 2018
7.6
Very good
Yuna from South Korea
Solo traveler
Superior
Stayed 4 nights in August 2018
Good location.”
Hotel location is very good near PIC. If you are more focus on activity in Guam rather Hotel. I recommend this hotel. PIC (activity picking up place) is just right front of this hotel across the road. It is near Tumon Beach, ABC convient store, K-Mart(walking distance). But if you have big family and children, I suggest to have a car or book somewhere else. Cleaning is a bit in concern. Except that, I was happy with the Hotel.
Reviewed August 09, 2018
3.6
Doris from United States
Couple
Superior
Stayed 18 nights in July 2018
This hotel is old & run down in many ways (plumbing , carpeting, paint, towels, unpleasant odor),etc”
I regret pre-paying. We would have definitely moved to a better hotel. Your previous ratings were deceiving. I should have checked with local family members b4 booking with your co.
Reviewed July 26, 2018
6.4
Good
Ki from Hong Kong
Couple
Superior
Stayed 4 nights in July 2018
Price is reasonable”
WiFi connection varies during the day and nights.... each time requires input password. No free WiFi if u arrives earlier than check in time gym only opens during ~09-21 during which most of the guest is out for other activities. Location is good with free parking. Reasonable price with basic provided service. There is no refill of water or shampoo or bath soaps. Overall, it’s acceptable and recommend to those who look for reasonable price.
Reviewed July 23, 2018
6.4
Good
mariko from Japan
Business traveler
Superior
Stayed 2 nights in July 2018
バスルームが快適”
施設は古いですがバスルームが広く快適でゆっくりできます。TVもNHK総合が見られます。 GPOやMicronesia Mallへも無料のshuttle Bus乗り場も近くてとても便利です。 K Martまでは歩いて10分ぐらいShopping目的なら一番いいHotelでしょうか。 バスタブの水が出なかったのですが日本人のconciergeの方がすぐに修理を手配くださいました。 フロント、ベルの方々もとっても感じがよく気持ちの良い滞在(いつも)でした。 次もよろしくお願いいたします。
Reviewed July 21, 2018
10.0
Exceptional
Francisco from Philippines
Family with young children
Superior
Stayed 3 nights in September 2017
NICE LOCATION”
Very good location if you love the white sand beaches. It is just across the beach park. Below the hotel are restaurants and convenience store. And the value for staying at the hotel is good.
Reviewed May 18, 2018
6.4
Good
Cha from Philippines
Family with teens
Superior
Stayed 3 nights in April 2018
Depends on what you want”
We got a really big room, if you need one then this is a good deal. But if you are the type who is very particular in cleanliness, then this hotel is not for you. Sure it is good value for money but best if you bring your own towels and blankets. Everything is old in this hotel.
Reviewed May 07, 2018
Hafa Adai Ms. Cha from Philippines, Thank you for taking the time out of your day to review to our Hotel, we’re very much appreciated of your comment; as you mentioned that cleanliness, well our housekeeping does cleaned… perhaps your door has a “DND sign” once our housekeeping sees DND sign they will not knock in your door in order our hotel rules , therefore they’ll leave any note through your door to re-schedule the service, however the Towel we do change daily, as I mentioned that they’ll leave a note meaning either you call to the front desk to do your request. Truly we’re sorry for any inconvenient that we may have caused you. And I hope someday that if you give us a chance to change your mind it would be honor to seeing you back to our hotel. With all the Best, Mona Sales & Marketing
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Royal Orchid Guam Hotel
8.8
Excellent
Madonna from Philippines
Family with young children
Superior
Stayed 4 nights in April 2018
Excellent”
We enjoyed our stay. The staff were great and so helpful. Although some facilities are old they are however functional, and i think that is more impt. The rooms are spacious. Would definitely go back.
Reviewed May 05, 2018
3.6
Rachel from Federated States of Micronesia
Couple
Superior
Stayed 4 nights in April 2018
sewer backing up ”
I need my money back. Made my trip a living hell!
Reviewed May 01, 2018
Hafa Adai Ms. Rachel, At first thank you for taking the time to review to our hotel, however your word inputting to our hotel review is very much appreciated, I hope that you found comfort and gratification into your desire. Mona Sales & Marketing
Responded May 04, 2018
Royal Orchid Guam Hotel
7.2
Very good
glady from Philippines
Family with teens
Superior
Stayed 5 nights in April 2018
Vacation”
Location is very near bus stop, free shuttle to GPO and duty free shop. 5 minutes walk to K mart and 10 minutes walk to Matapang or Ypao beach. Hotel cleanliness is above average. Room air conditioning is very good. Some rooms are under renovation. Our request for higher floor and adjacent rooms is granted. Also up grade our room to ocean view. We had a very pleasant stay. Valve for money
Reviewed April 27, 2018
5.6
JaeKwang from United States
Solo traveler
Superior
Stayed 5 nights in April 2018
That hotel needs renovation ”
Location is not bad but facilities is old and bad condition
Reviewed April 19, 2018
6.8
Good
MIKA from Japan
Group
Partial Ocean View
Stayed 2 nights in April 2018
Location is good”
I did not expect from the beginning, so it was more comfortable than I thought. The room was large and clean. It is regrettable that hot water did not come out of the shower. The staff corresponded immediately, I am glad that they were kind and polite.
Reviewed April 11, 2018
Hafa Adai Ms. Mika, Thank you for taking time out of your day to review to our hotel, our hotel was a baffled such a barrier term used in the review… to consider not believing what you read, we’re very much appreciated of your thought. However the hotel is high occupancy sometimes it’s take a while to run the hot water. I do apologize for that… and we will continue to strive for greatest authentic possible to our guest. We’re very much pleased that you found gratification during your stay. And we hoped that we’ll see you again. All the Best Mona Sales & Marketing
Responded May 10, 2018
Royal Orchid Guam Hotel
6.4
Good
KO from Hong Kong
Solo traveler
Partial Ocean View
Stayed 2 nights in April 2018
good location”
hotel location is good and convenience, just the hotel is too old and no recreation facilities as tiny swimming pool etc..
Reviewed April 10, 2018
3.2
ariane from Philippines
Family with young children
Superior
Stayed 4 nights in March 2018
hotel in very bad shape needs renovation”
the faucets in the tub is not working. the outlets were cracked. the ceiling has leaks
Reviewed April 04, 2018
4.0
Hayley from United States
Business traveler
Partial Ocean View
Stayed 10 nights in March 2018
Acceptable”
After 10 days, I was extremely excited to check out of this hotel and move down the street to another hotel. On the surface, the hotel looks fine. However, there is a serious humidity issue inside the hotel, which causes a terrible smell in the hallway, and mold EVERYWHERE. There was mold in several places of the bathroom, as well as in the bathtub and sink stopper. The room was so humid that the bed and my clothes were always damp. Housekeeping has a system that you can request new linens, or just to have your bed made, and my linens we're not replaced once even though I requested it. I know this because there was a stain on the comforter that was there after housekeeping came each time. On my last day, I was horrified to find mold on the comforter. This made me EXTREMELY glad to be leaving. The room patio was not private at all, and can be accessed by anyone on the 7th floor. Not secure at all. Agoda, this place should be shut down and not be on your booking list. It is disgusting. The one redeeming quality was the USO.
Reviewed March 25, 2018
Hafa Adai Ms. Hayley, Thank you for taking the time out of your day to review to our hotel, at first thank you for bringing this issue to our attention, when I read your comment my heart was shuck…truly Ms. Hayley I deeply apologize for the inconvenience that we may have caused you. I assure you I will definitely discuss or forward this matter to housekeeping & engineering manager. Repeatedly truly I am sorry for that…if there’s anything that would like to discuss… please do not hesitate to contact or email us. So that I have more knowledge of your experience with us, again thank you for staying with us. And hoped someday if you give us a chance to change your mind … it would be honor to have you back and server you, and hopefully our renovation will be completed. Sincerely... Mona Sale's & Marketing
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Royal Orchid Guam Hotel
6.0
Rodney from Philippines
Business traveler
Superior
Stayed 1 night in March 2018
unprofessional staff, total inconvenience experienced”
Whenever I travel for business, I always book the "pay at the hotel option" of Agoda as required by my employer although this is higher rate. Upon arrival at the hotel at around 9PM (i noted in my booking the late arrival) and showed my booking confirmation the staff said that no room available and since the booking is still not paid, the have no obligation to help us. I was shocked and have to explained to them that this is an option in Agoda to pay at the hotel. But staff insisted that no communication from Agoda and can't find anything in their record. I have to call Agoda for like 20 minutes conversation with customer service (that is 1USD per minute rate charged by my telco). We had to wait for 45 minutes in the counter, receptionist going back and forth in the room at the reception area until they said they will give us the room. They way they address our issues was unprofessional, not even an apology from them.
Reviewed March 17, 2018
7.2
Very good
SEULKI from Singapore
Solo traveler
Superior
Stayed 4 nights in February 2018
For the single traveler, nice hotel to stay”
Pros: The location(near to kmart and nice restaurants) Cons: Sound proofing....
Reviewed February 23, 2018
12345
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