Rydges Mackay Suites
Rydges Mackay Suites
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"Rooms were very spacious, location central to everything."

Nicolas

28 February 2018

Studio Hotel Room - Bed Rydges Mackay Suites
Studio Hotel Room - Bed
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Lobby Rydges Mackay Suites
Lobby
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Swimming pool Rydges Mackay Suites
Swimming pool
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Fitness center Rydges Mackay Suites
Fitness center
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Exceptional
Location
9.0
See all 37 photos Rydges Mackay Suites
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Excellent
From 67 reviewsSee what guests said
8.2
Recommended by 88% of guests
Value for money7.7
Location rating9.0
Has restaurantYes
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

  • Room service [24-hour]

Room choices
8.4
Excellent
Room comfort & quality
This property is in high demand!Last booked 6 hours ago
Deluxe Suite Spa
Deluxe Suite Spa
...
  • City view
  • 65 m²/700 ft²
  • 1 king bed
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1 Bedroom Suite
1 Bedroom Suite
...
  • City view
  • 55 m²/592 ft²
  • 1 queen bed
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Studio Hotel Room
Studio Hotel Room
...
  • City view
  • 30 m²/323 ft²
  • 1 queen bed
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Room Standard
Room Standard
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    Basic Studio
    Basic Studio
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      Suite Luxury
      Suite Luxury
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        Basic Suite
        Basic Suite
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          Deluxe Suite
          Deluxe Suite
          ...
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            More about Rydges Mackay Suites

            More about Rydges Mackay Suites

            An overview

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            What they offer

            "Overall good stay"

            peter from Australia

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            Solo traveler
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            Property's guest policies

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            Some helpful facts

            The property

            Number of rooms : 90

            Real reviews from real guests

            Agoda Reviews (67)Booking.com Reviews (610)
            8.2
            Cleanliness8.3
            Facilities7.9
            Location9.0
            Room comfort and quality8.4
            Service8.3
            Value for money7.7
            Provided by verified guests of Agoda
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            Room type
            1 Bedroom Suite
            Deluxe Suite Spa
            Studio Hotel Room
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            Showing 36 verified guest comments
            12
            5.2
            Stuart from Australia
            Solo traveler
            Studio Hotel Room
            Stayed 1 night in September 2018
            Don't Use Agoda”
            Thought I had a sc apartment. Just had a standard room twice the price of any where in Mackay. Will never use Agoda again. Feeling ripped off.
            Reviewed September 03, 2018
            9.2
            Exceptional
            Nicole from Australia
            Family with young children
            Deluxe Suite Spa
            Stayed 1 night in August 2018
            Exceptional”
            The overall experience was very good, however we waited nearly 2 hours for room service to arrive. Food was burnt and nearly cold. We stayed in the deluxe spa suite and the spa was no where as big as described
            Reviewed August 30, 2018
            7.6
            Very good
            Michelle from Australia
            Solo traveler
            1 Bedroom Suite
            Stayed 1 night in June 2018
            Was good what I used it for ”
            Cons- really small rooms, was expecting bigger, no table and chairs on the balcony
            Reviewed June 11, 2018
            8.0
            Excellent
            Mark from Australia
            Solo traveler
            Studio Hotel Room
            Stayed 1 night in May 2018
            Very good”
            All good
            Reviewed May 28, 2018
            8.0
            Excellent
            Elaine from Australia
            Couple
            1 Bedroom Suite
            Stayed 1 night in December 2017
            heart of the city”
            Satisfied customer
            Reviewed May 18, 2018
            9.2
            Exceptional
            Mark from Australia
            Solo traveler
            Studio Hotel Room
            Stayed 4 nights in April 2018
            Hotel in the centre of Mackay”
            Room was modern and on a quiet floor. Room was clean and had all the necessary facilities. Sadly the weather was bad during my stay with a cyclone in the area, so I didn't get to enjoy the view much.
            Reviewed April 15, 2018
            Thanks for your review Mark, we appreciate your time. Lovely to hear that you enjoyed your room and the hotel facilities, despite the nasty weather at the time. We hope to have the opportunity to welcome you back to the hotel if you are travelling to Mackay in the future. Lisa P - RDM
            Responded April 28, 2018
            Rydges Mackay Suites
            8.4
            Excellent
            Nicolas from Australia
            Business traveler
            1 Bedroom Suite
            Stayed 1 night in February 2018
            Everything you need and great location.”
            Rooms were very spacious, location central to everything. Cons are that they have opened a new restaurant and that was a shambles, and TV channels have terrible reception and limited channels.
            Reviewed February 28, 2018
            Thanks for your review Nicolas, we value your time to let us know about your stay. Lovely to have your feedback on our great location and spacious one bedroom apartments. Very sorry to hear you were disappointed with aspects of your stay, please accept our apologies. The hotel was sold on the 13th February and is now trading as Rydges Mackay Suites, with plans to redevelop the food and beverage outlets on the ground floor of the property very soon. We hope to see you again if you are travelling to Mackay in the future. Kind Regards Lisa RDM
            Responded March 22, 2018
            Rydges Mackay Suites
            9.2
            Exceptional
            Carolyn from Australia
            Solo traveler
            Studio Hotel Room
            Stayed 2 nights in January 2018
            Great location!”
            Clean room, great location, friendly staff, will stay here again!
            Reviewed January 25, 2018
            8.0
            Excellent
            Gloria from Australia
            Couple
            Studio Hotel Room
            Stayed 1 night in December 2017
            Excellent”
            Easy access from road and friendly staff.
            Reviewed January 02, 2018
            Thanks for your review Gloria, we appreciate your lovely compliments. We look forward to welcoming you back to the hotel on your next visit to Mackay.
            Responded April 28, 2018
            Rydges Mackay Suites
            8.0
            Excellent
            Nathan from Australia
            Business traveler
            Studio Hotel Room
            Stayed 1 night in September 2017
            Very good”
            Only downside, smallish rooms and older tvs
            Reviewed October 13, 2017
            6.4
            Good
            Josh from Australia
            Couple
            Studio Hotel Room
            Stayed 1 night in September 2017
            Good”
            Staff were friendly and helpful, however, I would not consider the facilities and room itself to be worth the full price - as I received a substantial discount.
            Reviewed October 02, 2017
            6.8
            Good
            Nicolas from New Zealand
            Business traveler
            1 Bedroom Suite
            Stayed 1 night in June 2017
            Good”
            Great location but terrible TVs. Old dated TVs missing most digital channels. Really lets this amazing hotel down and probably won't stay again because of it. Would stay every time if this was fixed.
            Reviewed June 21, 2017
            8.0
            Excellent
            Hai from China
            Business traveler
            Stayed 2 nights in July 2016
            good hotel”
            can't complain in such a small village, though I was told by locals that this place is actually a 'regional centre city'--hard to be convinced for a Chinese. the staff is nice, facilities not new but clean enough
            Reviewed May 09, 2017
            5.6
            Stacey from Australia
            Solo traveler
            Studio Hotel Room
            Stayed 2 nights in February 2017
            Worst service I've ever had ”
            I waited 15 minutes at the counter to be checked in and not a sole around when I checked out in the morning. Then had them call me 2 times 3 hours later telling me I haven't checked out properly.... I didn't check out properly because there was no one around to serve me Also waited 65 minutes for a toasted sandwiche and fish and chips I was also sworn at 5 times when making my order due to the person thinking I was reception not a guest.... never staying again
            Reviewed February 14, 2017
            9.6
            Exceptional
            kristen from Australia
            Group
            1 Bedroom Suite
            Stayed 2 nights in November 2016
            Recption people are awesome ”
            Stayed for a family gathering staff were very friendly
            Reviewed November 14, 2016
            10.0
            Exceptional
            Jan from Australia
            Couple
            Studio Hotel Room
            Stayed 1 night in August 2016
            outstanding experience from greeting and meeting location bars restaurants just below just awesome”
            Would recommend 110%
            Reviewed August 20, 2016
            8.4
            Excellent
            Kim from Australia
            Couple
            Studio Hotel Room
            Stayed 2 nights in July 2016
            Good”
            A great location.
            Reviewed August 01, 2016
            8.0
            Excellent
            Sheena from Australia
            Couple
            1 Bedroom Suite
            Stayed 1 night in May 2016
            Value for $”
            Would stay again
            Reviewed May 26, 2016
            8.4
            Excellent
            peter from Australia
            Solo traveler
            1 Bedroom Suite
            Stayed 1 night in April 2016
            Spacious room”
            Room was large however bed was a bit lumpy.but overall good stay.
            Reviewed May 01, 2016
            8.4
            Excellent
            Adam from Australia
            Couple
            Studio Hotel Room
            Stayed 1 night in April 2016
            Would definitely go back ”
            Great stay
            Reviewed April 07, 2016
            12
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