Santa Fe Hotel
Santa Fe Hotel
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"Good location right along the beach."

Roy

13 November 2017

Garden View - Guestroom Santa Fe Hotel
Garden View - Guestroom
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Lobby Santa Fe Hotel
Lobby
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Lobby Santa Fe Hotel
Lobby
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Interior view Santa Fe Hotel
Interior view
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Very good
Location
7.5
See all 65 photos Santa Fe Hotel
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Santa Fe Hotel

Very good location
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From 398 reviewsSee what guests said
6.9
Recommended by 81% of guests
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

Room choices
This property is in high demand!Last booked 11 hours ago
Sea Front
Sea Front
...
  • Ocean view
  • 27 m²/291 ft²
  • 2 single beds
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Garden View
Garden View
...
  • Garden view
  • 27 m²/291 ft²
  • 2 single beds
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Ocean View
Ocean View
...
  • Partial ocean view
  • 27 m²/291 ft²
  • 2 single beds
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Mountain View
Mountain View
...
  • City view
  • 27 m²/291 ft²
  • 2 single beds
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Standard With View Double/twin
Standard With View Double/twin
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    Room Standard
    Room Standard
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      Room Side Sea View
      Room Side Sea View
      ...
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        Standard With View Single
        Standard With View Single
        ...
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          More about Santa Fe Hotel

          More about Santa Fe Hotel

          An overview

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          What they offer

          "Got the Oceanfront Suite, breathtaking Sunsets all 3 nights."

          Mark from United States

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          Business traveler
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          Property's guest policies

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          Some helpful facts

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          Real reviews from real guests

          Agoda Reviews (398)Booking.com Reviews (612)
          Cleanliness6.2
          Facilities6.3
          Location7.5
          Room comfort and quality6.7
          Service7.3
          Value for money7.4
          Provided by verified guests of Agoda
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          Showing 323 verified guest comments
          12345
          9.2
          Exceptional
          edward from United States
          Solo traveler
          Sea Front
          Stayed 1 night in September 2018
          great place”
          nice hotel, friendly staff nice restaurant great price always go back
          Reviewed September 12, 2018
          8.0
          Excellent
          Daigo from Japan
          Business traveler
          Garden View
          Stayed 4 nights in September 2018
          Safe shelter during huge typhoon hit”
          Stayed at Santa Fe Hotel (SFH) during a huge typhoon hit to Guam. The staff were very professional, patient, and replied to my request very quickly. Which level of expectation that is very difficult to get at any other 3 star hotel. Even during the typhoon there was almost no power outage, slightly couple of seconds. Size of the room was good enough for a single traveler or two, maybe a little tight for a family. Wi-Fi worked well, amenity goods were satisfactory. First there were no microwaves or water heating pot, but staff delivered them to the room right after requesting. Needed to ask to bring new towels couple of times. Small convenient shop available on first floor. Supermarket is located in a walkable distance, nice restaurant next to hotel, also GPO is in a 20 minutes walk distance. Whenever need a ride to downtown area you just need to walk 2 minutes to Onward Hotel next to SFH and catch the red shuttle bus. The beach behind the hotel was astonishing!
          Reviewed September 11, 2018
          7.2
          Very good
          edward from United States
          Solo traveler
          Garden View
          Stayed 1 night in August 2018
          Very good”
          great place for price and location pool and breakfast are ok club room is good
          Reviewed August 30, 2018
          8.0
          Excellent
          Joyce from Federated States of Micronesia
          Solo traveler
          Garden View
          Stayed 6 nights in August 2018
          Location location location...plus setting, staff & price are why I stay & will return”
          I've stayed at the SFH several times & will again. The location, setting, price & staff are great. I love to sit on the patio with a glass of wine & watch the sunset. The rooms are large & comfortable & the price is right. But it's in dire need of updating. The towels are worn; the room carpeting needs to be replaced; the TVs are old and bulky with few stations; the phones have never worked (with cell phones, why leave them in the rooms?); the washing machine & laundry room need to be cleaned; the rooms' entry ceilings often drip from AC condensation. I have never stayed in a room at the SFH that did not need work in the bathroom, especially the showers that need new shower heads, caulking, etc. I got what I paid for at $68/night. But I would pay more if the rooms, towels, amenities were upgraded. I hear the owner is trying to sell. Perhaps he's hanging on until he finds a buyer. For now, the location, setting, price & friendly, responsive staff are why I stay and will again.
          Reviewed August 27, 2018
          8.0
          Excellent
          Kiara from United States
          Family with young children
          Garden View
          Stayed 5 nights in August 2018
          Very good”
          Great deal for your money! Staff was helpful and location is fine; on Guam nothing really is that far. It was close for us to visit family and do tourist things. Love how it was mostly quiet (exception being last 2 days some teenagers were in the room next to us using profanity and sounded like they were fighting; the room phones weren’t working, so luckily used a cell to call front desk and they sent security up, they quieted and left, but when they came back we’re still noisey) and was right on the beach. The only issues are facilities need to be renovated a bit. Our room toilet seat was peeling and very stained, pool was missing tiles and needed a cleaning (looked like algae was growing on walls) and being so close to the beaches I needed to wash our clothes and swimwear but there was only 1 washer and 1 of 2 dryers working. WiFi password stopped working 2 nights before check out and called for a microwave But they never found one I guess. Would try again, hopefully it’s better.
          Reviewed August 24, 2018
          5.2
          JOO from South Korea
          Couple
          Garden View
          Stayed 1 night in July 2018
          Friendly staffs but it feels like I was sitting in a fish tank.”
          All staffs were really helpful. But my bed sheet was completely wet beauce of the humidity. The AC feels like a humidifier.
          Reviewed July 28, 2018
          9.6
          Exceptional
          Stephen from United States
          Couple
          Garden View
          Stayed 4 nights in June 2018
          Fabulous location and value!”
          We stayed at the Hotel Santa Fe last year in July and this year in June. Last year we stayed in a garden view room and it was fine. This year we stayed in an ocean view room and we will always book an ocean view room in the future. It's absolutely amazing to look at the bay and the ocean! Sunrises and sunsets are stunning! The staff members in the hotel and the restaurant are very friendly and helpful. The restaurant is open air and steps away from the beach. You can't get as close to the beach even in the expensive hotels. The pool is warm and has a large covered area nearby for lounging.
          Reviewed July 01, 2018
          5.6
          Edward from Japan
          Couple
          Ocean View
          Stayed 4 nights in February 2018
          Disappointing”
          Staff especially at Front Desk were friendly and helpful, problems encountered were out of their control. Housekeeping kept forgetting to put towels in the room and Front Desk would not have key to Housekeeping area. Showers were taken without Towels. WiFi was sketchy and very slow. Appears owner(s) don't want to put money into hotel and has gone considerably down hill, use to be my favorite now the worse. Also Hotel phones don't work, even to call to front desk and has been like this for over a year.
          Reviewed February 20, 2018
          2.0
          Adrien from Canada
          Couple
          Garden View
          Stayed 4 nights in February 2018
          Dirty and very unpleasant ”
          Phones don’t work. Didn’t receive my wake up “knock.” Room wasn’t serviced when requested, when DND was on the door housekeeping entered without knocking. Our hotel shuttle left without us (even we arrived in the lobby 10 minutes early.) No ice bucket in the room, no hot water for shower, must give a deposit to use pool towels. Swimming pool is dirty, hotel is actually falling apart. Do not stay here!
          Reviewed February 20, 2018
          5.6
          Racquel from Philippines
          Couple
          Garden View
          Stayed 5 nights in December 2017
          Very Good Location, Bad Accommodations”
          Pro: The hotel is beachfront where you can enjoy the beauty of the sea and feel fresh wind. Beside Hotel Santa Fe is Onwards Hotel, (a mere 2 minute walk) where you can find take the trolley where it can bring you almost all over the island. The Hotel is about 10 minutes walk to Payless Supermarket where you can buy your daily needs. Con: The garden view room that we reserved was actually a car park view room. The phone is not working so if we need something from reception, we should go to them personally. When we arrived, the RCA TV was almost black and white. But was replaced by a Samsung TV set the following day. The Air conditioner is freezing cold. The control is not working. We need to turn it off the whole night so we can sleep. The Bathtub is highly slippery. Since I take a bath standing, I have to put my hand on the wall while I bathe myself. Carpet is heavily stained. Pillows provided are good for the trash can only.
          Reviewed January 06, 2018
          7.6
          Very good
          Angela from United States
          Couple
          Garden View
          Stayed 4 nights in December 2017
          Great Location”
          The hotel was a great starting point for exploring Guam. It is conveniently located by car to the capital and beaches. The hotel and furnishings are a bit dated, but the room was clean, quiet and comfortable. The infinity pool offers a great view, but the pool water was cloudy and the attached hot tub wasn't working. Shirley's Coffee Shop next door served great diner food. Overall for the money, the hotel was a great stay.
          Reviewed December 31, 2017
          8.4
          Excellent
          Russell from United States
          Couple
          Garden View
          Stayed 3 nights in November 2017
          Great location ”
          Pros: Great location for site seeing and finding solo beach location. Great location to the airport. Cons: Not a great location for a hot shower. Hot water goes out all the time. They need to fix the water problem.
          Reviewed November 30, 2017
          8.8
          Excellent
          John from United States
          Business traveler
          Garden View
          Stayed 2 nights in November 2017
          lovely boutique hotel”
          A bit frayed around the edges but pleasant and economical.
          Reviewed November 18, 2017
          7.2
          Very good
          Roy from United States
          Family with young children
          Garden View
          Stayed 1 night in November 2017
          Okay stay”
          Good location right along the beach. Seems to need renovation/upkeep. Bed consisted of two single beds joined together. Carpets really need cleaning. Otherwise, room was relatively clean. Wifi was poor and had difficulty connecting/staying connected.
          Reviewed November 13, 2017
          8.8
          Excellent
          bernadette from Philippines
          Couple
          Garden View
          Stayed 4 nights in November 2017
          Hotel Santa Fe at Guam”
          Our stay was very good though some facilities were bit old. The room is big, complete with personal refrigerator, microwave, coffee maker and tv. We did not use the bathtub coz it's old and has a bit of rust. The room is cold and quiet. The swimming pool on the first floor is also old and needs repair but if the guests like us are not too sensitive that will be ok. The beach has a shallow clear wherein you can go to across islet walking during low tide. I will still choose Santa Fe on my next visit to Guam.
          Reviewed November 12, 2017
          6.4
          Good
          Freddie from United States
          Business traveler
          Garden View
          Stayed 3 nights in October 2017
          Good”
          The internet is almost non existent. The staff and the location are the only saving graces of this stay. Advertised king bed is just two smaller beds pushed together. Wall plugs do not hold a charger. Fitness center is a storage closet or at least it is labeled a fitness center. Gorgeous view of the bay though and the staff is very nice and friendly.
          Reviewed October 27, 2017
          7.2
          Very good
          TAKAYUKI from Japan
          Couple
          Sea Front
          Stayed 2 nights in October 2017
          Very good”
          Shower head is cheap, hose is too hard and too short. please Exchange. RoomNo,420. Water in the garden pool, Jacuzzi is too dirty and can not be used. Please do a minimum maintenance.
          Reviewed October 24, 2017
          2.4
          Wai from Hong Kong
          Solo traveler
          Garden View
          Stayed 3 nights in August 2017
          Acceptable”
          Staff is not helpful and money-oriented!!!
          Reviewed October 10, 2017
          6.0
          JAY from South Korea
          Family with young children
          Garden View
          Stayed 3 nights in September 2017
          cost-efficient”
          good value. that's it.
          Reviewed September 28, 2017
          8.4
          Excellent
          John from United States
          Couple
          Garden View
          Stayed 3 nights in September 2017
          Very Nice”
          This is an older hotel and could use some renovation. The location was good for us and the view from the pool was fantastic. Some of the things that others have complained about made it more like home of me. The carpet had s few stains, for me no big deal. The air conditioner in our room was great, in fact my wife kept getting cold so we turned it off many times. The coin operated laundry was nice to have but it is small. There is a small convenience store on the 1st floor. There is a restaurant right next door and there is a lounge on site and they have live entertainment. The staff was very helpful in helping us find the things we needed. We checked in early as our flight arrived at about 5 am, and I was very tired. Check-in went smooth and quick - Benny and Mickie make it very pleasurable and quick. All the staff was great, I just really hit if off with the guys at check-in and check-out.
          Reviewed September 20, 2017
          12345
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